IBM A060 User Experiences With Online HELP; Jackson free download

File name A060 User Experiences With Online HELP; Jackson.pdf

-=--- SESSION REPORT 1i!SHAREEi ~- 61 A060 Proposals for More Effective Online Doc. 50 SHARE NO. SESSION NO. SESSION TITLE ATTENDANCE to type "explain fortran," and more experienced users to enter "remind fortran." A problem with this method is Hllm~n Frt~r_nr~ LJoan Winters SLA that it requires people to learn more about HELP than PROJECT SESSION CHAIRMAN INST.CODE they otherwise would. I suspect that many people would continue to use whichever command thev first became fam- Bin 97, SLAC, P.O."Box 4349, Stanford CA 94305 (415)854-3300 x3333 iliar with, even when it was no longer the best choice SESSION CHAIRMAN'S COMPANY, ADDRESS, and PHONE NUMBER for them or for their circumstances. Your HELP processor can assist you in finding out how peo- User Experience with Online HELP ple are using it by keeping records of every request for help. At Cornell I look through histograms of such records every month. by Stacy Jackson, CUN When I see the same error cropping up over and over, I know it isn't the users' fault - it's the HELP system which needs help. What can I do about it? First, I try to provide a redundancy of paths to the same My experience with online documentation is in writing information. Cornell's HELP processor, written by Larry Chace,