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Maintenance and Service Guide HP Compaq Business Notebook nc6000 Document Part Number: 335167-001 November 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. © 2003 Hewlett-Packard Development Company, L.P. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Intel® and Pentium® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq Business Notebook nc6000 First Edition November 2003 Document Part Number: 335167-001 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­10 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1­12 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1­12 External Components . . . . . . . . . . . . . . . . . . . . . . . 1­13 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­25 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2­2 Selecting from the File Menu. . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu. . . . . . . . . . . . . 2­5 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­10 Maintenance and Service Guide 1 Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook Major Components . . . . . . . . . . . . . . . . . . 3­2 Miscellaneous Plastics Kit Components . . . . . . . . . . 3­8 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . 3­9 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­10 4 Removal and Replacement Preliminaries