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HP LaserJet 9000/9050 Online Diagrams Released Olson Joins Parts Now! as Director of Marketing MFP Fundamentals Course Highlights New April Training Schedule
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JANUARY 2005, VOL. 14, NUMBER 12
COMPANY
HP LASERJET 9000/9050 DIAGRAMS NOW AVAILABLE
SEVEN MODEL GROUPS NOW ON WEBSITE
Continuing our effort to make your online ordering experience even easier, we are proud to announce the release of online printer diagrams for the HP LaserJet 9000/9050 series. The diagrams feature schematics of every section of the printer, so you'll be confident you are ordering the part you
How to access the diagrams
the part number and description. Both the picture of the part and the part number in the table are clickable, which allows you to view part availability and pricing--and purchase the part online if you are logged in. The diagrams on our website include many of HP's most popular model families, and we will be releasing a new model group every month. The seven model groups currently on our website are: · · · · · · · HP LaserJet 4/4+/5 series HP LaserJet 4000/4050 series HP LaserJet 4100 HP LaserJet 4200/4300 series HP LaserJet 5Si/8000 series HP LaserJet 8100/8150 series HP LaserJet 9000/9050 series
1. Go to Parts Now!'s website at www.partsnow.com. 2. Click on the "Login" button (Don't worry--you don't have to login to view the diagrams). 3. Click on the "Part Diagrams" button. 4. You will see a list of the printer models we currently have diagrams for. Clicking any of the models will bring up a list of diagrams available for that model. 5. Clicking on any of the parts in any diagram will prompt you to login in if you would like to see price and availability for that part. really need. Each diagram consists of an exploded view of each assembly in the printer, as well as a table that lists the part number and description of the parts included in the diagram. Parts can also be identified by rolling your mouse cursor over the picture of the part in the diagram, which reveals a box that contains
The diagrams can be viewed on our website, but if you would like to see price and availability for each part, you need a login. To obtain one, visit our website at www.partsnow.com and click on the "Order Online @ Shop Now!" button. You will need to fill out a form to let us know who you are, and processing will take 1-2 business days. I
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OLSON JOINS PARTS NOW! AS DIRECTOR OF MARKETING
Pam Olson has joined international laser printer parts distributor Parts Now! as Director of Marketing. Olson comes to Parts Now! with extensive experience in management, marketing, advertising and new business development, and will use this experience to effectively lead the efforts of the marketing department. "We are committed to continuing to make the necessary changes within both our organization and business model whenever we see an opportunity to make Parts Now! a better place to work for its employees and whenever we can drive improved business results for our customers," said Kevin Guy, VP of Sales and Marketing. Most recently Olson served as Advertising Manager at Wisconsinbased apparel cataloger Lands' End. She has also held the position of Olson partner for a privately owned business. I Matt Barnum
Editor
Aaron Caspary Steve Geishirt Bill Voelker
Contributing Writers
MFP FUNDAMENTALS COURSE NOW AVAILABLE
NEW COURSE HIGHLIGHTS APRIL TRAINING OPPORTUNITIES
Service Today is a Parts Now! publication with a mission to serve as a technical resource for printer repair technicians.
A new course on multifunction printers (MFPs) highlights our newly released week of hands-on printer repair training classes to be held April 3-7, 2006. These courses, held at the Parts Now! training facility in Madison, WI, cover all aspects of laser printer repair for several models of HP printers. The new one-day MFP Fundamentals course gives technicians the knowledge to service both color and monochrome MFPs. This class also focuses on the scanner portion of the MFP and includes theory of operation, paper path, consumables and ADF maintenance kits. Also covered is use of the MFP for copy, scan and faxing applications, along with
menus, common break/fix information and trouble-shooting. Upon completion of this course, students will be able to service and repair most lower and midrange HP laser model MFPs. The Parts Now! training department will also lead one-day courses covering the HP LaserJet 2100/2200/2300 series, HP LaserJet 42xx/43xx series, and a two-day course on the HP Color LaserJet 46xx/55xx series. For hands-on training class descriptions or signup information, call (800) 886-6688 to speak with a Parts Now! account representative or visit Parts Now! online at www.partsnow.com. I
Please direct all correspondence concerning content, submissions, or circulation of Service Today or any comments to [email protected].
©2005 Parts Now! LLC
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Congratulations to the following students who successfully completed Parts Now! Online Training courses in November/December:
Image Formation for Monochrome Printers
Jeff Baker Jamil Cubit Mario Falcone Adewale Idowu Wreginald Jones Amr Kaliouby Frank Martino Juliana Menner John Parks Silviu Rechieru Kathleen Snyder Jason Walker Ted Weed
SALES SPOTLIGHT: ROBERT RIOLDI Parts Now! account representative Robert Rioldi always makes customer service his top priority, and it shows in everything he does. Robert took a moment to tell Service Today about this dedication and why it is so important. Service Today: When did you start at Parts Now!? Robert Rioldi: I started at Parts Now! back in February of 2005. ST: What did you do before you worked at Parts Now!? RR: I've been involved with sales and customer service for the last 15 years learning something new everyday. ST: What attracted you to Parts Now!? RR: I was attracted to Parts Now! because of the growth and opportunities which lay ahead for the next decade. ST: Why is providing great customer service for your customers so important? RR: I'm a true believer when it comes to customer service. our
integrity to our customer not only gives us more opportunities to grow as a whole, but also helps our customers expand their operations. ST: What is something you've noticed about Parts Now! since you started? RR: Since I've started with the company I've got to know a lot of good people at Parts Now! that are always there to help. I think when a company like Parts Now! shows how much they stand by their employees and help at a moment's notice, then you know how much they're willing to help their customers. ST: What sets Parts Now! apart from the competition? RR: Parts Now! just has so much to offer their customers. For example, our technical support department is available free of charge 7 a.m. to 6 p.m. Monday through Friday. We also have a very impressive website, which provides important information that you can use every day, such as detailed order history, return info, and RMA status. ST: What do you like to do with your free time? RR: Outside of work I like to spend time with my beautiful wife and little rock star son. I also enjoy traveling and learning different cultures.
Lexmark T52X/T62X/T63X Series
Chris Agboola Jamil Cubit Adewale Idowu Kem Martin Steve Olesnanik Jason Walker Gregory Wichert Jim Widenor
HP LJ 4000/4050/4100
David Brown Richard Churico Mario Falcone Adewale Idowu George Townsend Christopher Vuotto
HP LJ 4200/4300 Series
Mike Hattig
HP LJ 5Si/8000/81xx
Willy Huancas Grant Nichols
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TECHNICAL
THE HP LASERJET 4200/4300 SERIES SWING PLATE ASSEMBLY:
PLAYING HARD TO GET
There's not much to an HP LaserJet 4200/4300 series swing plate assembly (part number RM1-0043) just a couple pieces of metal, a few gears and a spring (Figure 1) but like most parts inside a laser printer, if it fails to function correctly the printer will let you know about it. This article will outline those ways, as well as give detailed instructions on how to replace the swing plate assembly, should you need to. A Simple Purpose The purpose of the swing plate assembly is to engage the main drive with the fuser, causing the fuser to turn. One of the gears on the swing plate assembly engages with a 40-tooth gear on the fuser (Figure 2) when the top panel is closed. If the fuser is not fully clipped into place or if the fuser has a broken fuser clip these gears may not engage properly. If that is the case, two things can happen: 1. Paper jam - If the gears don't engage at all, the fuser roller will not turn. When paper reaches the fuser, a paper jam will occur. 2. Grinding noise - If the two gears engage improperly, a grinding noise can result, which can also cause damage to the fuser gear, the swing plate gear, or both. If you experience either of these scenarios, the first thing you should do is remove the fuser and check the fuser gear, the two fuser clips (Figure 2), and the gear on the swing plate assembly for damage. You should
Figure 2 - The 4200/4300 series fuser has a 40tooth gear (red box) that engages with the swing plate assembly. Blue clips on either side of the fuser (red arrow shows right clip) secure the fuser in the printer. Figure 1 - The swing plate assembly for the HP LaserJet 4200/4300 series (part # RM1-0043).
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also lift up the gear on the swing plate assembly to verify tension (Figure 3). If there is no tension, the spring on the swing plate assembly is detached, missing or broken. If that is the case, it is time to install a new swing plate assembly, since the spring by itself is not available. If there is tension and the gears and fuser clips are not damaged, reinstall the fuser. If the paper jam or grinding noise subsides, then the fuser was not seated properly in the printer. If the problem still persists, continue trouble-shooting as recommended by the manual the swing plate assembly is not the culprit. If you do find damage on the fuser gear, don't assume that you can just replace the fuser and solve the problem. It's costly and embarrassing to install a new fuser in a customer's printer, only to experience the same problems with that fuser due to one bad gear chewing up the other. If you see damage on the swing plate assembly gear, you'll have to replace that also.
Playing Hard to Get The good thing about installing a new swing plate assembly is removing it from the printer's frame is easy simply remove the three screws holding it in place. The hard part is all the parts you need to remove to get to it. As you'll see in the following instructions, a good portion of the printer needs to be disassembled until you can finally get a screwdriver to the swing plate assembly. It's for this reason that we strongly encourage you to try reseating or exchanging the fuser first, as these options take much less effort. However, you may not have an extra known good fuser on hand, and since the fuser is considerably more expensive than the swing plate assembly, taking the extra time to install a new swing plate assembly may be worth it. Getting To The Swing Plate 1. The swing plate assembly is nestled deep inside the printer (Figure 3, red box) and requires a lot
Figure 3 - The red box shows the swing plate assembly as it is positioned within the printer.
Figure 4 - The red arrows indicate the two screws that attach the formatter and its cage to the printer.
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of disassembly. Follow these steps to get to it. 2. The first step in removing the swing plate assembly is to remove the rear face-up tray, toner cartridge, fusing assembly, and the left, right and top covers. 3. Remove the formatter and its cage by removing
two screws (Figure 4, red arrows). 4. After you remove two more screws labeled "M4" (Figure 5, red arrows), you should be able to slide the right tray guide (Figure 6) out by pushing in the plastic circle (Figure 5, yellow arrow).
Figure 5 - Remove the two screws labeled "M4" (red arrows) and push the plastic circle (yellow arrow) to remove the right tray guide (Figure 6).
Figure 6 - The right tray guide.
Figure 7 - Remove the switch rod.
Figure 8 - The two white ribbon cables (being held) and three multi-colored cables (red boxes) must be removed from the DC controller.
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5. Remove the switch rod (Figure 7). 6. The DC controller has several cables attached to it, but you will only be removing the two ribbon cables and the three plugs with multi-colored cables (Figure 8, red boxes). Slide these cables through the hole in the side of the printer
(Figure 9) and pull them from the other side so they hang loose in the inside of the printer (Figure 10). 7. Staying on the right side of the printer, find the four screws labeled "M3" (Figure 11, arrows) and remove them.
Figure 9 - Slide the cables through the hole in the side of the printer.
Figure 10 - Pull the cables so they hang loose in the inside of the printer (right, three of the five cables shown).
Figure 11 - Remove the four screws labeled "M4" (red arrows).
Figure 12- Once the five screws labeled "M3" (red arrows) are removed, the connector access cover can be removed (yellow box).
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8. Now switch to the left side of the printer and locate the five screws labeled "M3" (Figure 12, arrows) and remove them. Two of these screws hold on the connecter access cover, which you should remove at this time (Figure 12, yellow box).
9. Locate and unplug the two cables underneath the connector access cover that are connected to the power supply, just below the main fan (Figure 13, arrows). 10. You are now ready to pull out the power supply as shown in Figure 14. The power supply will
Figure 13 - Red arrows indicate the two cables underneath the connector access cover.
Figure 14 - Pull up and out on the power supply to remove.
Figure 15 - The plastic power supply guide.
Figure 16 - The plastic wire guide.
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not slide out unless you lift it up slightly and pull back. 11. Remove the plastic power supply guide (Figure 15) and the plastic wire guide (Figure 16). 12. The toner cartridge guide is attached to the printer's frame by a spring. Use a spring hook to detach the spring and remove the toner car-
tridge guide (Figure 17). 13. Finally, remove the white 23-tooth gear (Figure 18) and the three screws that hold the swing plate assembly in place (Figure 19, arrows). You can now remove the swing plate assembly. If you've followed these instructions, you'll have a lot of parts strewn about your work area. To put everything back in, install a new spring guide assembly, then work through the steps in reverse. Even though this is a small and relatively cheap part, it can cause a big headache for you or your customers. Knowing how to replace it which should be a last resort should come in handy for you if you're working on the LaserJet 4200/4300 series. I --Matt Barnum
Mr. Barnum has edited and wrote for Service Today since May 2001.
Figure 17 - Use a spring hook to detach and remove the toner cartridge guide.
Figure 19 - The red arrows indicate the three screws that hold on the swing plate assembly.
Figure 18 - Remove the 23-tooth white gear.
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SALES STAFF
MANAGEMENT
ACCOUNT REPRESENTATIVES
Jay Spaanem President & CEO
Thad Bainbridge Ext. 1269 Bill Bohne Ext. 1223 Jim Breedlove Ext. 1179 Noah Canas Ext. 1302 Dan Cassidy Ext. 1113 Alex Colton Ext. 1257 Doug Damon Ext. 1140
Michael Davidsaver Ext. 1272
Tom DePrey Ext. 1256
Roy Divine Ext. 1166
James Evans Ext. 1262
John Feldman Ext. 1237
Barney Gugel Ext. 1180
Darrel Hayner Ext. 1304
Brad Janusiak Ext. 1248
Tim Kohl Ext. 1117
Julie Krauth Ext. 1122
Joe Lalley Ext. 1162
Aaron Le Hew Ext. 1173
Rick Maharajh Ext. 1309
Kevin D. Guy VP of Sales and Marketing
Dave Martin Ext. 1322
Theresa McCorkell Ext. 1319
Brent Molldrem Ext. 1268
Randy Motl Ext. 1116
Larry Riedl Ext. 1288
Robert Rioldi Ext. 1270
Tim Ritschard Ext. 1147
Kyle Rudolph Ext. 1170
Randy Rueth Ext. 1130
Fabian Ruiz Ext. 1314
Michael Cox Strategic Accounts Manager
Andy Schuth Ext. 1236 Paul Seibold Ext. 1145 Jim Sherman Ext. 1125 Matt Sickler Ext. 1218 Terry Sipple Ext. 1305 Mike Tilley Ext. 1142 David Unterlack Ext. 1323 Ken Wagner Ext. 1134 Dan Wilson Ext. 1127
STRATEGIC ACCOUNTS
CUSTOMER DEVELOPMENT
Matt McLeish
Jason Kilgore Ext. 1245
Donna Banfield Ext. 1158
Virgil Grenia Ext. 1182
Vito Griseta, Jr. Ext. 1290
Colleen Longseth Ext. 1149
Brett MacArthur Ext. 1281
Jason Meyering Ext. 1276
Dave Geishirt Sales Manager
Chee Thao Ext. 1227
Lee Nelson Ext. 1275
Kim Schaefer Ext. 1172
Andy Schmidt Ext. 1233
Robert Sipple Ext. 1178
Sarah Yahn Ext. 1292
CUSTOMER SERVICE
Clark Wilson Sales Manager
Lori Farrell Ext. 1274
Clarissa Georgeson
Vito Griseta III Ext. 1259
Tina Holpin Ext. 1252
Sylvia Medenwaldt Ext. 1169
Ext. 1165
Lori Porterfield Customer Service Manager
Jennifer Potts Ext. 1243
Jaime Rose Ext. 1232
Heidi Satterthwaite
Dawn Vanderhoof Ext. 1118
Candice Young Ext. 1188
Ext. 1283
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CURRENT TRAINING SCHEDULE
February 2006
Monday, Feb. 20 Tuesday, Feb. 21 Wednesday, Feb. 22 Thursday, Feb. 23 Friday, Feb. 24 HP LaserJet 5Si/8000/8100/8150 HP LaserJet 4000/4050/4100 HP LaserJet 42xx/43xx HP Color LaserJet 4500/4550 Day 1 HP Color LaserJet 4500/4550 Day 2
April 2006
Monday, April 3 Tuesday, April 4 Wednesday, April 5 Thursday, April 6 Friday, April 7 HP LaserJet 2100/2200/2300 HP LaserJet 42xx/43xx HP Color LaserJet 46xx/55xx Day 1 HP Color LaserJet 46xx/55xx Day 2 MFP Fundamentals - New Course!
Training courses will be held at our Madison, WI training facility. Further information on course details, area hotels, and directions to the training site can be found at www.partsnow.com in the Technical Resources section or by calling (800) 886-6688.
PARTS NOW! ONLINE TRAINING IS FREE TO TRY!
Visit http://videotraining.partsnow.com for more details and for your free trial!
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JANUARY 2005, VOL. 14, NUMBER 12
SERVICE TODAY
3517 W. Beltline Hwy., Madison, WI 53713 (608) 276-8688 · (800) 886-6688 · Fax: (608) 276-9593 FLORIDA OFFICE: (800) 886-6688 · Fax: (954) 938-7256 www.partsnow.com