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Hewlett Packard Laser Printer Service Manual
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Service Manual
HP LaserJet 2100
© Copyright
Hewlett-Packard Company 1999 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4170-90959 First edition, February 1999 Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Windows is a U.S. registered trademark of Microsoft Corporation.
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
WARNING Electrical Shock Hazard To avoid electrical shock, use only supplied power cords and connect only to properly grounded wall outlets.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.
Conventions
This manual uses the following conventions: The names of major printer parts and assemblies are Capitalized. Color is used to emphasize items which are important to the material under discussion. Bold is used for emphasis, particularly in situations where italic type would be confusing.
Italic type is used to indicate related documents or emphasis.
NOTE:
Notes contain important information set off from the text.
CAUTION:
Caution messages alert you to the possibility of damage to equipment or loss of data.
WARNING!
Warning messages alert you to the possibility of personal injury.
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Chapter Descriptions
Chapter 1: Product Information
This chapter describes features of the printer, including locations of external and internal assemblies, and gives safety and regulatory information. Use this chapter to form a basic service approach, and to get technical assistance.
Chapter 2: Operating Requirements
Chapter 2 details site requirements, including space and environmental specifics. The chapter also defines specifications for paper and other media with this printer.
Chapter 3: Printer Configuration
Learn to use the control panel, perform an engine test, and reset the printer. Chapter 3 contains options for configuring the printer through service mode, and also details about installing and using the Remote Control Panel. Network and IR printing is also explained.
Chapter 4: Printer Maintenance
This chapter discusses service check points, procedures for cleaning the printer, and how to use toner cartridges effectively.
Chapter 5: Functional Overview
The functional overview discusses each of the printer's stages to form and develop an image. This chapter details the engine control system, the formatter system, the paper feed system, and the sequence of printer operation.
Chapter 6: Troubleshooting
Use the systematic troubleshooting process to solve printing problems. This process contains a preliminary troubleshooting flowchart, with explanations of each step throughout the chapter. Explanations include a table with descriptions and recommended actions for all control panel messages, image defect samples, troubleshooting problems with media, and diagrams showing the locations of components that may be causing problems.
Chapter 7: Removal and Replacement
Step-by-step procedures show how to replace field replaceable units (FRUs) in the printer.
Chapter 8: Parts and Diagrams
Exploded view drawings and part number listings are included for all replaceable parts in the printer. The composite table of replaceable parts is sorted alphabetically by part name, and also sorted numerically by part number. Both tables are cross-referenced to the diagrams in the chapter.
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Index
The index is an alphabetical, cross-referenced listing of information found in the main body of the manual.
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Contents
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1 Product Information
Printer Description and Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 External Assembly Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Internal Assembly Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 LED Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Toner Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Ozone Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Environmental Product Stewardship Program . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Service Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Bench Repair Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 HP Express Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Ordering Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Ordering Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Ordering Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 HP ASAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 HP AUDIO-TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Customer Support Worldwide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 Operating Requirements
Site Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Printer Space Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 General Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Guidelines for Selecting Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Media Input Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Tray 1 Media Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Tray 2 and Optional Tray 3 Paper Sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Envelope Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Transparency Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Storing Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Shipping Print Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Fillers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
EN
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Testing Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3 Printer Configuration
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Job Cancel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Demo Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Self-Test/Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Continuous Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Cold Reset Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cold Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NVRAM Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Remote Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing an HP JetDirect EIO Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IR Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 44 44 44 45 46 47 48 49 49 51 51 52 52 52 53 53 54 54 55
4 Printer Maintenance
Service Check Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handling Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Refilled Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridge Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving Toner with EconoMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redistributing the Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 59 59 60 62 62 63 64 64 65 65 65 66
5 Functional Overview
Sequence of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power On Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Timing Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Functionality and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Resolution Enhancement technology (REt - 600 dpi only) . . . . . . . . . . . . . . Print Density Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EconoMode (600 dpi only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Job Language (PJL) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser Scanner Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 69 70 71 72 73
73 73 74 75 76 77 78
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Paper Feed Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Microswitch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motor Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing Assembly Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply and Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image Formation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conditioning Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Writing Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Developing Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Pick and Feed System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Size Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Jam Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
78 78 78 79 79 80 81 82 82 83 84 85 85 87 88 88 88
6 Troubleshooting
Troubleshooting Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Preliminary Operating Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Basic Fault Isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Troubleshooting Process Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Troubleshooting with Control Panel Messages. . . . . . . . . . . . . . . . . . . . . . . . . . 94 Control Panel LED Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Print Test Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Engine Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Self-Test / Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Paper Jam Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Media and Paper Handling Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Evaluate the Test Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Status Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Verify installed options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Image Formation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Half Self-Test Functional Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Drum Rotation Functional Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Media Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 A Paper or Printer Problem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Isolate a Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Isolate a Paper Brand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Isolate a Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Evaluate Paper User Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Evaluate Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Communication Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Communications Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Test Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 EIO Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 JetDirect Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Reference Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Timing Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Sensors and Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Component Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
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7 Removal and Replacement
Removal and Replacement Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts Removal Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridge Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 Pickup Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 Pickup Roller Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I/O Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EIO Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DIMM Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DIMM Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter PCB Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EIO Shield and Guide Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing Film Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pressure Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine Controller Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Top Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upper Output Delivery Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . Lower Output Delivery Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser Scanner Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transport Belts and Rollers Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transport Belts and Rollers Replacement . . . . . . . . . . . . . . . . . . . . . . . . . Ribbon Cable Harness Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Drive Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motor Plate Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Drive Assembly Gear Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Pickup Roller Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Separation Pad Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Paper Sensor Lever Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Paper Sensor Lever Replacement . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 Pickup Roller Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intermediate PCB Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing Assembly Ground Clip Replacement . . . . . . . . . . . . . . . . . . . . . . . Tray 3 Assembly Connector Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cooling Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridge Guide Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Pickup Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 Separation Pad Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DC Bias Voltage Contacts (Leaf Springs) Removal . . . . . . . . . . . . . . . . . . DC Bias Voltage Contacts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 3 Cassette Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 3 Pickup Roller Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 3 Paper Feeder Drive Assembly Removal . . . . . . . . . . . . . . . . . . . . . Tray 3 Solenoid Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 153 154 156 157 158 161 166 170 171 172 173 174 176 177 179 182 183 185 186 189 192 194 195 197 199 202 204 206 207 208 209 212 214 216 218 219 221 222 225 227 228 229 230 232 234 237 240 242 245 247 248 249 251
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9
8 Parts and Diagrams
External Covers and Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Top Cover Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Feeder Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Tray Pickup Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Tray External Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Tray Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphabetical Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Numerical Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 256 257 263 265 267 269 271 273 275 277 279 286
10
C4170-90959
1
Product Information
Contents
Printer Description and Features - - - - - - - - - - - - - - 2 Identification - - - - - - - - - - - - - - - - - - - - - - - - 4 Specifications - - - - - - - - - - - - - - - - - - - - - - - 5 Product Overview - - - - - - - - - - - - - - - - - - - - - 6 Safety Information - - - - - - - - - - - - - - - - - - - - - 9 FCC Regulations - - - - - - - - - - - - - - - - - - - - - 15 Service Approach - - - - - - - - - - - - - - - - - - - - 16 Technical Assistance - - - - - - - - - - - - - - - - - - - 18
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Contents 1
Printer Description and Features
Table 1-1. Printer Description and Features
Print Speed Print Quality
q
10 pages-per-minute printing (with Intel 80960JD 66 MHz RISCbased formatter and 33 MHz BUS). True 1200 x 1200 dots per inch (dpi) text and graphics. Resolution Enhancement technology (REt) (600 dpi only). Adjustable settings to optimize print quality and performance: Best Quality: 1200 x 1200 dpi Faster Performance: 600 x 600 dpi Custom: User Defined Settings HP UltraPrecise toner cartridge. Cartridge capacity equals approximately 5000 pages at 5% toner cover. Adjustable Tray 1 for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, and heavy paper. Tray capacity equals approximately 100 sheets of standard paper or 10 standard envelopes. Adjustable 250-Sheet Tray 2 for standard sizes of paper. Top output bin (for printing face down). Rear output bin (for printing face up). Straight-through paper path capability from Tray 1 to the rear output bin. Optional Tray 3 with a 250-sheet capacity. Enhanced Input Output (EIO) cards. Three dual in-line memory module (DIMM) slots. PostScriptTM Level 2 Emulation (PS) DIMM. Factory installed on the 2100 M and 2100 TN. Fast printing performance, built-in Intellifont and TrueType scaling technologies, built-in HP-GL/2 vector graphics, and advanced imaging capabilities are benefits of the PCL 6 printer language. This also includes 45 scalable TrueType fonts and one bitmapped Line Printer font. The HP LaserJet 2100 M and 2100 TN printers include the HP PostScipt Level 2 printer language emulation with 35 built-in PS language fonts. When optional printer languages (such as PostScript emulation) are installed, the printer automatically determines and switches to the appropriate language for the print job. With I/O Switching the printer switches back and forth between active I/Os.
q q q
q
Paper Handling
q
q q q q
Accessories
q q q q
PCL Printer Language and Fonts
q
PS Language and Fonts Automatic Language and I/O Switching
q
q
q
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Table 1-1. Printer Description and Features (continued)
Wireless Infrared Printing
q
Fast infrared (IR) printing when printing from an IrDA-compliant device, such as a laptop, notebook computer, or a Personal Digital Assistant (PDA). JetSend IR enabled devices can also use the IR port. IEEE-1284 compliant Type B parallel port Data Transfer Rate: approximately 4 MB/second LocalTalk port Enhanced Input/Output (EIO) Slot Wireless Infrared port (IrDA compliant) Date Transfer Rate: approximately 4 MB/second The printer provides an EIO Slot for HP JetDirect print servers. The HP LaserJet 2100 printer comes with 4 MB of memory and can be expanded to 52 MB using the three available memory (DIMM) slots. The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of memory and can be expanded to 40 MB with the two available memory (DIMM) slots. The third slot is used for the HP PostScript language DIMM. The printer automatically conserves electricity by substantially reducing power consumption when not printing. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency. EconoMode (600 dpi only), manual duplexing, and N-up printing lets the user save paper, toner, and time. Approximately 15,000 pages per month.
q
Interface Connections q
q q q
Networking Enhanced Memory and Memory Expansion
q q
q
Energy Savings
q
q
Economical Printing Duty Cycle
q
q
Table 1-2. Comparison of HP LaserJet 2100, 2100 M, and 2100 TN HP LaserJet 2100
PS DIMM Standard Memory Maximum Memory JetDirect 600 N print server Optional 4 MB 52 MB Optional
HP LaserJet 2100 M HP LaserJet 2100 TN
Standard 8 MB 40 MB Optional Standard 8 MB 40 MB Standard
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Printer Description and Features 3
Identification
The serial number and the model number are listed on the identification label located on the rear output bin. The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and the production number of the printer. As shown in figure 1-1, the label also contains power rating and regulatory information.
NOTE:
These values vary by region.
Figure 1-1 Sample Identification Label
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Specifications
Table 1-3. Physical Specifications HP LaserJet 2100
Height Width Depth (body) Weight (with toner cartridge) 230 mm (9 in.) 406 mm (15.9 in.) 420 mm (16.5 in.) 11.5 kg (25.4 lbs)
HP LaserJet 2100 with Optional Tray 3
309 mm (12.2 in.) 406 mm (15.9 in.) 420 mm (16.5 in.) 14.4 kg (31.7 lbs)
Table 1-4. Electrical Specifications 100-127V (+/- 10%) 50/60Hz (+/- 2Hz)
Typical Power Consumption Printing 225 W (average) Standby 12 W (instant power save) Power save mode 12 W Off mode 0 W Minimum recommended circuit capacity 5 Amps
220-240V (+/- 10%) 50/60 Hz (+/- 2Hz)
Printing 225 W (average) Standby 14 W (instant power save) Power save mode 14 W Off mode 0 W 2.5 Amps
WARNING!
Power requirements are based on the region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty.
Table 1-5. Environmental Specifications Operating Printing
Temperature (printer and toner cartridge) Relative humidity 15 degrees to 32.5 degrees C (59 degrees to 89 degrees F) 10% to 80%
Storage/Standby
-20 degrees to 40 degrees C (-4 degrees to 104 degrees F) 10% to 90%
Table 1-6. Acoustic Emissions (Per ISO 9296) Operator Position
Printing (HP LaserJet 2100 at 10 ppm) LpAm 55dB(A)
Bystander (1m)
LpAm 48dB(A)
Sound Power
LWAd 6.2 bels(A)
Power Save In this mode, the printer is essentially quiet.
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Specifications 5
Product Overview
External Assembly Locations
Figure 1-2 External Assembly Locations (1 of 4) Top cover Tray 1 Top output bin (face-down)
Expansion trays Tray 2 DIMM cover Figure 1-3 External Assembly Locations (2 of 4)
I/O cover
Control panel
Rear output bin (face-up) Engine test Power receptacle Figure 1-4 External Assembly Locations (3 of 4) Toner cartridge Power switch
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Figure 1-5 External Assembly Locations (4 of 4)
Tray 3
Tray 3 assembly
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Product Overview 7
Internal Assembly Locations
Figure 1-6 Internal Assembly Locations (1 of 2) Laser scanner assembly Delivery roller Developing cylinder Toner cartridge Registration shutter Tray 1 pickup roller
Primary charging roller
Fusing film
Tray 1
Registration rollers
Figure 1-7 Internal Assembly Locations (2 of 2) Tray pickup rollers
Tray Separation pads Tray 2 Tray 3 Pressure roller Photosensitive drum Feed belt Transfer charging roller
8 Chapter 1 Product Information
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Safety Information
Laser Safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this service manual may result in exposure to hazardous laser radiation.
Laser Statement for Finland
LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2100 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti. VAROITUS! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO
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Safety Information 9
HP LaserJet 2100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 770-795 nm Teho 5 mW Luokan 3B laser
LED Safety
The infrared port on the control panel of this printer is classified as a Class 1 LED (light emitting diode) device according to International Standard IEC 825-1 (EN 60825-1). This device is not considered harmful, but the following precautions are recommended. · · · Avoid direct eye exposure to the infrared LED beam. Be aware that the beam is invisible light and cannot be seen. Do not attempt to view the infrared LED beam with any type of optical device.
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Declaration of Conformity
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Safety Information 11
Toner Safety
Composed of plastic and minute colored components, toner is a non-poisonous substance. If toner adheres to skin or clothes, remove as much of it as possible with dry tissue paper, and then wash with cold water. Hot water causes toner to gel and become difficult to remove.
NOTE:
Avoid letting toner come into contact with vinyl because it easily breaks down the vinyl material.
Material Safety Data Sheet
The Toner Cartridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies web site at: http://www.hp.com/go/msds If access to the Internet is not available, call the U.S. HP FIRST (Fax Information Retrieval Service Technology) at (1) (800) 231-9300. Use Index number 7 for a listing of the Toner Cartridge/Drum Material/Chemical Safety Data Sheets. Non-US customers should refer to "Technical Assistance" (page 18) for phone numbers and information.
Ozone Emission
The printer uses charging rollers in the electrophotographic process and therefore generates no appreciable ozone gas (O3).
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Environmental Product Stewardship Program
Protecting the Environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design reduces:
Energy consumption
Energy usage drops to as little as 12 W (110V) and 14 W (220V) while in low-power (PowerSave) mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for ENERGY STAR. ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.
Toner Consumption
EconoMode uses significantly less toner, which might extend the life of the toner cartridge.
Paper Use
Depending on the type of software program in use, users can request for a number of pages of their documents to be printed on one sheet of paper. This N-up printing practice and the printer's automatic/manual duplexing feature, which provides two-sided printing, can reduce paper usage and the resulting demands on natural resources. The design of this HP LaserJet printer facilitates the recycling of:
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Environmental Product Stewardship Program 13
Plastics
Plastic housing parts have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer's life.
HP LaserJet Printing Supplies
In many countries, this product's printing supplies (e.g., toner cartridge, drum, fuser) can be returned to HP through the HP Planet Partners Printing Supplies Environmental Program. An easy-to-use takeback component of the program is available in over 20 countries. Multilingual program information and instruction are included in every new HP LaserJet Toner Cartridge and Consumables box.
HP Planet Partners
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected more than 12 million used LaserJet toner cartridges that otherwise might have been discarded in the world's landfills. The HP LaserJet toner cartridges go to a collection center and are bulkshipped to our recycling partners who disassemble the cartridge parts for recycling. After a through quality inspection, minor parts, such as nuts, screws, and clips are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.
Paper
This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide. Also, this printer is suitable for the use of recycled paper according to DIN 19 309. The design of this HP LaserJet printer facilitates the recycling of:
Printer and Parts
HP provides a product return system for customers in Germany. Many of the functional parts are recovered, tested, and reused as fully warranted service parts. Used parts are not placed into new product manufacturing. Remaining product parts are recycled, if possible. For product return information, contact the local HP Sales and Service office. To ensure longevity of the HP LaserJet printer, HP provides the following:
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. Information on HP SupportPack is available in fax format by calling HP FIRST (fax-on-demand service). The document number is 9036. Customers should refer to the front of this manual for appropriate HP FIRST phone numbers and information.
Spare Parts and Consumables Availability
Spare parts and consumable supplies for this product will be made available for at least 5 years after production has stopped.
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FCC Regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation; the presence of interference can be determined by turning the equipment off and on. If this equipment does cause harmful interference to radio or television communications, the user is encouraged to try to correct the interference by one or more of the following measures: · · · · Reorient or relocate the receiving antenna. Increase distance between the equipment and the receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is located. Consult the dealer or an experienced radio/television technician.
NOTE:
Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
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FCC Regulations 15
Service Approach
Bench Repair Warranty
The warranty for this product is "return to bench" for a period of one year from the date of purchase. This means that customers needing warranty repair must return their printer to an HP repair center or an Authorized Service Provider (ASP).
HP Express Exchange
Through Customer Care Centers In the United States and Canada, customers have an option to initiate Express Exchange. Under this option, customers may have a factory refurbished printer sent to them within 24 hours. 1 The customer contacts the local HP Customer Care Center listed in the product documentation. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center. A representative from the service center requests product and customer information. In some regions, collateral may also be requested. HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might prevent next-day shipping.) The customer sends the defective printer to Hewlett-Packard at HP's expense.
2
3
4
Customers with on-site support service provided by HP should work directly with the local Customer Care Center instead of following the steps outlined here. Exchanged units carry the remainder of the original unit's warranty or 90 days, whichever is greater. The faster turnaround from HP Express Exchange minimizes downtime over traditional service programs that require the user to ship the failed unit to the manufacturer, and then wait for it to be repaired and returned. Because HP pays the shipping charges, the user incurs no hidden costs for the service.
Ordering Parts
Field replaceable part numbers are listed in Chapter 8: Parts and Diagrams. Replacement parts can be ordered from HP's Parts Direct Ordering or HP's Parts Center Europe. Addresses and telephone numbers for both organizations are as follows: Parts Direct Ordering
Hewlett-Packard Company Support Materials Organization 8050 Foothills Blvd. Roseville, CA 95678 1-800-227-8164 (U.S. only)
Parts Center Europe
Hewlett-Packard Company Parts Center Europe Wolf-Hirth Strasse 33 D-7030 Boeblingen, Germany (49 7031) 14-2253
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Ordering Consumables
Consumables and accessories can be ordered directly from Hewlett-Packard. Telephone numbers for ordering consumables are as follows:
U.S. Canada Toronto 1-800-538-8787 1-800-387-3154 416-671-8383
United Kingdom 0734-441212 Germany 0130-3322
Ordering Related Documentation
The following table shows where to order related documentation. Telephone numbers for the various sources are as follows:
PDO (Parts Direct Ordering) PCE (Parts Center Europe) HPD (HP's Distribution Center) 1-800-227-8164 (U.S. only) 49 7031 14-2253 303-353-7650 (U.S. only)
Related Documentation Description
HP LaserJet Printer Family Paper Specification Guide
Part Number
5040-9092
HP LaserJet 2100, 2100 M, and 2100 TN Printers User Guide C4170-90901
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Service Approach 17
Technical Assistance
HP ASAP
HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day, 7 days a week. HP ASAP includes HP FIRST and HP AUDIO-TIPS, which are both explained below. HP ASAP requires a touch-tone telephone.
HP FIRST
HP FIRST (Fax Information Retrieval Support Technology) is a telephone-in fax service providing technical information for HP LaserJet users as well as service personnel. Receiving a fax requires a group 3 facsimile machine or fax card. Service-related information includes: · · · · · · · · Service notes (HP Authorized dealers) Application notes Product data sheets Material Safety Data Sheets (MSDS) Typeface and accessory information Printer support software information Toner information Driver request form and Software Matrix
HP FIRST, U.S.
To use HP FIRST in the U.S. call HP ASAP and follow the instructions. The telephone number for HP ASAP in the U.S. is 1-800-333-1917. For all other areas, contact the local service provider.
HP FIRST, Europe
To use HP FIRST in Europe, call HP ASAP and follow the instructions. The telephone numbers for HP ASAP in Europe are as follows:
U.K. Belgium (Dutch) Switzerland (German) Netherlands Germany Austria 0800-96-02-71 078-111906 155-1527 06-0222420 0130-810061 0660-8128
For English service outside the above countries, (31) 20-681-5792
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HP AUDIO-TIPS
HP AUDIO-TIPS, available within HP ASAP, is an interactive voice response system providing pre-recorded answers to the questions most frequently asked by HP LaserJet printer users. Helpful "System Maps" to the HP AUDIO-TIPS recordings are available by fax through HP FIRST.
HP Support
Online Services: World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S.: in Europe: http://www.hp.com http://www2.hp.com
America Online - America Online/Bertelsmann is available in the U.S., France, Germany, and UK - Printer drivers, updated HP printer software, and support documentation to help answer questions about HP products are available. Use Keyword HP to start the tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In Europe, call the appropriate number below: Austria: France: Germany: Switzerland: United Kingdom: 0222 58 58 485 ++353 1 704 90 00 0180 531 31 64 0848 80 10 11 0800 279 1234
CompuServe - Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServe's "HP User's forums" (GO HP), or call 1-800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.) Obtaining software utilities, drivers, and electronic Information for U.S. and Canada: For European English: HP Service Information: HP Service Agreements: Phone: (805) 257-5565 Fax: (805) 257-6866 Mail: Hewlett-Packard Co. P.O. Box 1754 Greeley, CO 80632 U.S.A.
For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511. To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service 1-800-446-0522.
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Technical Assistance 19
Customer Support Worldwide
Customer Support and Product Repair Assistance for the U.S. and Canada: Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm, Saturday 9 am to 4 pm (Mountain Time). Call 1-800-243-9816 to locate the nearest HP-Authorized service provider, or call 208-223-2551 for HP centralized service dispatch. European Customer Support Center Language and In-Country Options Available Open Monday through Friday 8:3018:00 CET Norwegian English Norway: (47) 2211-6299 Ireland: (353) (1) 662-5525 Danish Denmark: (45) 3929-4099 UK: (44) (171) 512-5202 Finnish Finland: (358) (9) 0203-47288 International: (44) (171) 512-5202 Swedish Sweden: (46) (8) 619-2170 Dutch Belgium: (32) (2) Italian Italy: (39) (2) 264-10350 626-8806 Netherlands: (31) Spanish Spain: (34) (90) 232-1123 (20) 606-8751 French 62-3434 626-8807 Switzerland: (41) (84) 880-1111 German 525-8143 0660-6386 Germany: (49) (180) Austria: (43) (1) France: (33) (01) 43- Polish Belgium: (32) (2) Portuguese Poland: (48-22) 608-77-00 Portugal: (351) (1) 441-7199
In-country support numbers:
If the desired country is not listed below, see "Worldwide Sales and Service Offices" (page 21) for more information. Argentina 787-8080 Mexico (Mexico City) 01 800-22147 Brazil 022-829-6612 Mexico (outside Mexico City) 01 800-90529 Canada Chile Czech Republic Greece Hungary (1) (208) 323-2551 800-360999 (42) (2) 613-07111 (30) (1) 689-6411 (36) (1) 343-0310 Poland Portugal Russia Turkey (48-22) 608-77-00 (351) (1) 301-7330 (7) (95) 923-5001 (90) (1) 224-5925
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Worldwide Sales and Service Offices
Argentina
Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 Buenos Aires Phone: (54) (1) 787-7100 Fax: (54) (1) 787-7213
Australia
Hewlett-Packard Australia Ltd. 31-41 Joseph Street Blackburn, VIC 3130 Phone: (61) (3) 272-2895 Fax: (61) (3) 898-7831 Hardware Repair Center: Phone: (61) (3) 272-8000 Extended Warranty Support: Phone: (61) (3) 272-2577 Customer Information Center: Phone: (61) (3) 272-8000
Austria
Hewlett-Packard GmbH Lieblgasse 1 A-1222 Vienna Phone: Fax:
Belgium
Hewlett-Packard Belgium S.A. NV Boulevard de la Woluwe-Woluwedal 100-102 B-1200 Brussels Phone: (32) (2) 778-31-11 Fax: (32) (2) 763-06-13
(43) (1) 25000-555 (43) (1) 25000-500
Brazil
Edisa Hewlett-Packard SA Alameda Rio Negro 750 06454-050 Alphaville - Barueri-SP Phone: (55) (11)- 7296-8000
Canada
Hewlett-Packard (Canada) Ltd. 17500 Trans Canada Highway South Service Road Kirkland, Quèbec H9J 2X8 Phone: (1) (514) 697-4232 Fax: (1) (514) 697-6941
Canada
Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1 Phone: (1) (905) 206-4725 Fax: (1) (905) 206-4739
Chile
Hewlett-Packard de Chile Avenida Andres Bello 2777 of. 1 Los Condes Santiago, Chile
China
China Hewlett-Packard Co. Ltd. Level 5, West Wing Office China World Trade Center No. 1, Jian Guo Men Wai Avenue Beijing 100004 Phone: (86) (10) 6505-3888,x. 5450 Fax: (86) (10) 6505-1033 Hardware Repair Center and Extended Warranty Support: Phone: (86) (10) 6262-5666x. 6101/2 (86) (10) 6261-4167
Colombia
Hewlett-Packard Colombia Calle 100 No. 8A -55 Torre C Oficina 309 Bogotá, Colombia
Czech Republic
Hewlett-Packard s. r. o. Novodvorsk· 82 CZ-14200 Praha 4 Phone: Fax:
Denmark
Hewlett-Packard A/S Kongevejen 25 DK-3460 Birkerød Denmark Phone: Fax:
(42) (2) 613-07111 (42) (2) 471-7611
(45)3929 4099 (45) 4281-5810
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Technical Assistance 21
Far East Region
Hewlett-Packard Asia Pacific Ltd. 17-21/F Shell Tower, Times Square 1 Matheson Street, Causeway Bay Hong Kong Phone: (852) 2599-7777 Fax: (852) 2506-9261 Hardware Repair Center: Phone: (852) 2599-7000 Extended Warranty Support: Phone: (852) 2599-7000 Customer Information Center: Phone: (852) 2599-7066
Finland
Hewlett-Packard Oy Piispankalliontie 17 FIN-02200 Espoo Phone: Fax:
(358) (9) 887-21 (358) (9) 887-2477
France
Hewlett-Packard France 42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 Fax: (33) (146) 10-1705
Germany
Hewlett-Packard GmbH Herrenberger Straße 130 71034 Böblingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 Fax: (49) (180) 531-6122
Greece
Hewlett-Packard Hellas 62, Kifissias Avenue GR-15125 Maroussi Phone: Fax:
Hungary
Hewlett-Packard Magyarorszag Kft. Erzsébet királyne útja 1/c. H-1146 Budapest Phone: (36) (1) 343-0550 Fax: (36) (1) 122-369 Hardware Repair Center: Phone: (36) (1) 343-0312 Customer Information Center: Phone: (36) (1) 343-0310
(30) (1) 689-6411 (30) (1) 689-6508
India
Hewlett-Packard India Ltd. Paharpur Business Centre 21 Nehru Place New Delhi 110 019 Phone: (91) (11) 647-2311 Fax: (91) (11) 646-1117 Hardware Repair Center and Extended Warranty Support: Phone: (91) (11) 642-5073 (91) (11) 682-6042
Italy
Hewlett-Packard Italiana SpA Via Giuseppe di Vittorio, 9 Cernusco Sul Naviglio I-20063 (Milano) Phone: (39) (2) 921-21 Fax: (39) (2) 921-04473
Japan
Hewlett-Packard Japan, Ltd. 3-29-21 Takaido-higashi Suginami-ku, Tokyo 168 Phone: (81) (3) 3335-8333 Fax: (81) (3) 3335-8338 Hardware Repair Center: Phone: (81) (4) 7355-6660 Fax: (81) (4) 7352-1848
Korea
Hewlett-Packard Korea 25-12, Yoido-dong, Youngdeungpo-ku Seoul 150-010 Phone: (82) (2) 769-0114 Fax: (82) (2) 784-7084 Hardware Repair Center: Phone: (82) (2) 3270-0700 (82) (2) 707-2174 (DeskJet) (82) (2) 3270-0710 (Hardware) Extended Warranty Support: Phone: (82) (2) 3770-0365 (Bench) (82) (2) 769-0500 (Onsite)
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Latin American Headquarters
5200 Blue Lagoon Drive Suite 950 Miami, FL 33126,USA Phone: (1) (305) 267-4220
Mexico
Hewlett-Packard de México, S.A. de C.V. Prolongacion Reforma No. 700 Lomas de Santa Fe 01210 México, D.F. Phone: 01-800-22147 Outside Mexico City Phone: 01 800-90529
Middle East/Africa
ISB HP Response Center Hewlett-Packard S.A. Rue de Veyrot 39 P.O. Box 364 CH-1217 Meyrin - Geneva Switzerland Phone: (41) (22) 780-4111
Netherlands
Hewlett-Packard Nederland BV Startbaan 16 NL-1187 XR Amstelveen Postbox 667 NL-1180 AR Amstelveen Phone: (31) (020) 606-87-51 Fax: (31) (020) 547-7755
New Zealand
Hewlett-Packard (NZ) Limited Ports of Auckland Building Princes Wharf, Quay Street P.O. Box 3860 Auckland Phone: (64) (9) 356-6640 Fax: (64) (9) 356-6620 Hardware Repair Center and Extended Warranty Support: Phone: (64) (9) 0800-733547 Customer Information Center: Phone: (64) (9) 0800-651651
Norway
Hewlett-Packard Norge A/S Postboks 60 Skøyen Drammensveien 169 N-0212 Oslo Phone: (47) 2273-5600 Fax: (47) 2273-5610
Poland
Hewlett-Packard Polska Al. Jerozolimskic 181 02-222 Warszawa Phone: Fax:
Russia
AO Hewlett-Packard Business Complex Building #2 129223, Moskva, Prospekt Mira VVC Phone: (7) (95) 928-6885 Fax: (7) (95) 974-7829
(48-22) 608-7700 (48-22) 608-7600
Singapore
Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65)275-3888 Fax: (65)275-6839 Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333
Spain
Hewlett-Packard Española, S.A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) (1) 626-1600 Fax: (34) (1) 626-1830
Sweden
Hewlett-Packard Sverige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 Fax: (46) (8) 444-2666
Switzerland
Hewlett-Packard (Schweiz) AG In der Luberzen 29 CH-8902 Urdorf/Zürich Phone: (41) (084) 880-11-11 Fax: (41) (1) 753-7700 Warranty Support: 0800-55-5353
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Technical Assistance 23
Taiwan
Hewlett-Packard Taiwan Ltd.| 8th Floor 337, Fu-Hsing North Road Taipei, 10483 Phone: (886)(02)717-0055 FAX: (886)(02)514-0276 Hardware Repair Center, call: North (886)(02) 717-9673 Central (886)(04) 327-0153 South (886)(080)733-733 Extended Warranty Support Contact: Phone: (886)(02) 714-8882
Thailand
Hewlett-Packard (Thailand) Ltd. 23-25/f Vibulthani Tower II| 2199 Rama 4 Rd, Klongton Klintoey, Bangkok 10110 Thailand Phone: (66) (2) 666-3900-34 Fax: (66) (2) 666-3935-37 Hardware Repair Center and Extended Warranty Support Contact: Phone: (66) (2) 661-3900 ext. 6001/ 6002 Customer Information Center: Phone: (66) (2) 661-3900 ext. 3211 Fax: (66) (2) 661-3943
Turkey
Hewlett-Packard Company Bilgisayar ve Ölçüm Sistemleri A.S. 19 Mayis caddesi Nova Baran Plaza K.12 80220 Sisli-Istanbul Phone: (90) (212) 224-5925 Fax: (90) (212) 224-5939
United Kingdom
Hewlett-Packard Ltd. Cain Road Bracknell Berkshire RG12 1HN Phone: Fax:
(44) (134) 436-9222 (44) (134) 436-3344
Venezuela
Hewlett-Packard de Venezuela S.A. Los Ruices Norte 3A Transversal Edificio Segre Caracas 1071 Phone: (58) (2) 239-4244 Fax: (58) (2) 239-3080
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2
Operating Requirements
Contents
Site Requirements - - - - - - - - - - - - - - - - - - - - 26 Media Specifications - - - - - - - - - - - - - - - - - - - 28
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Contents 25
Site Requirements
Operating Environment
The electrical and environmental specifications listed in "Specifications" (page 5) must be maintained to ensure the proper operation of this printer. Consider the following points before installing the printer: · · · · Install in a well-ventilated, dust-free area. Install on a level, flat, and continuous surface which can support the printer's weight. Make sure all four printer feet are level. Do not install on carpet or other soft surfaces. Ensure adequate power supply circuitry. Electrical specifications are listed in "Specifications" (page 5). Install where there is stable temperature and humidity, with no abrupt changes (away from water sources, humidifiers, air conditioners, refrigerators, or other major appliances). Environmental specifications are listed in "Specifications" (page 5). Install away from direct sunlight, areas with vibration, open flames, ultrasonic heaters, ammonia fumes, or magnets and devices that emit a magnetic field. If the printer is placed near a window, make sure the window has a curtain or blind to block any direct sunlight. Maintain enough space around the printer for proper access and ventilation. See "Printer Space Requirements" (page 27) for more information.
·
·
26 Chapter 2 Operating Requirements
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Printer Space Requirements
Figure 2-1 Printer Space Requirements
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Site Requirements 27
Media Specifications
General Media Specifications
NOTE: Advise users always to test a sample of paper before purchasing large quantities. Paper suppliers should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide and this chapter.
The HP LaserJet 2100 printer accepts a variety of media, such as cut-sheet paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and customsize paper. Properties such as weight, composition, grain, and moisture content are important factors affecting printer performance and output quality. Paper that does not meet the guidelines outlined in this manual can cause the following problems: · · · Poor print quality. Increased paper jams. Premature wear on the printer, requiring repair.
NOTE:
Some paper may meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.
CAUTION:
Using paper that does not meet HP specifications may cause problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
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Guidelines for Selecting Paper
To achieve the best possible print quality, use only high-quality, copier-grade 24 lb (90 g/m2) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. The following problems with paper can cause print quality deviations, jamming, or even damage to the printer. Table 2-1. Guidelines for Selecting Paper Symptom
Poor print quality or toner adhesion Problems with feeding Dropouts, jamming, curl Increased gray background shading/printer wear Excessive curl problems with feeding Jamming, damage to printer Problems with feeding
Problem with Paper
Too moist, too rough, too smooth, or embossed; faulty paper lot Stored improperly Too heavy Too moist, wrong grain direction or short-grain construction Cutouts or perforations Ragged edges
Solution
Try another kind of paper, between 100-250 Sheffield, 4-6% moisture content Store paper flat in its moistureproof wrapping Use lighter paper, open the rear output bin Open the rear output bin Use long-grain paper Do not use paper with cutouts or perforations Use good quality paper
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Media Specifications 29
Media Input Options
The printer comes with two paper trays. By default, the printer draws first from Tray 1. If Tray 1 is empty, the printer draws from Tray 2 (or optional Tray 3 if it is installed).
Tray 1
Tray 2 Optional Tray 3
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Tray 1 Media Sizes
Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 inches) to 216 by 356 mm (8.5 by 14 inches). Tray 1 should be used when printing the following: · · · · · Envelopes Labels Transparencies Custom-sized media or cardstock Postcards
Table 2-2. Tray 1 Media Sizes Tray 1
Minimum Size (custom) Maximum Size (custom) Transparency
Dimensions
76 by 127 mm (3 by 5 in.) 216 by 356 mm (8.5 by 14 in.)
Weight
60 to 163 g/m2 (16 to 43 lb Bond)
Capacity
100 sheets of 80 g/m2 (20 lb Bond) paper
Same as minimum and Thickness: maximum paper sizes .10 to .14 mm (0.0039 listed above. to 0.0055 in.) Thickness: .10 to .14 mm (0.0039 to 0.0055 in.)
75 typical
Labels
50 typical
Envelopes
Up to 90 g/m2 (16-24 lb) up to 10
NOTE:
The printer supports a wide range of media sizes. Check the printer software for supported sizes. Capacity may vary depending on media weight and thickness, and environmental conditions. Smoothness should be between 100 to 250 (Sheffield).
For information about measuring basis weight, see "Basis Weight Field Test" (page 38). For information about measuring caliper, see "Caliper Field Test" (page 39). For information about smoothness, see "Paper Finish Field Test" (page 40)
NOTE:
Users may experience some paper jams when using any media with a length less than 178 millimeters (7 inches.). This may be caused by paper that has been affected by environmental conditions. For optimum performance, make sure that users are storing and handling the paper correctly.
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Media Specifications 31
Tray 2 and Optional Tray 3 Paper Sizes
Tray 2 and optional Tray 3 have settings for the paper sizes shown in the following table. Use only standard copier paper when printing from Tray 2 or optional Tray 3. Other types of printable media might jam when printing from Tray 2 or optional Tray 3. Table 2-3. Tray 2 and Optional Tray 3 Paper Sizes Tray 2 or Tray 3 Dimensions
Letter A4 Executive Legal B5 (ISO) B5 (JIS) A5 8.5 x 13 in. 216 by 279 mm (8.5 by 11 in.) 210 by 297 mm (8.3 by 11.7 in.) 191 by 267 mm (7.3 by 10.5 in.) 216 by 356 mm )8.5 by 14 in