Text preview for : m3588_Level2manual.pdf part of Motorola M3588 Motorola M3588 GSM Cellular Phone Service Manual



Back to : m3588_Level2manual.part1. | Home

M3588

Level 1 & 2 Service Manual
Rev 1.0

M3588

CONTENTS

Page Number

SECTION 1: GENERAL
1.1 1.2 1.3 Introduction Motorola service policy for M3588 in warranty General Safety Information v vi vii

SECTION 2: M3588 DESCRIPTION
2.1 2.2 2.3 2.4 Specifications of M3588 M3588 Overview Connector Pinout Talk time, Weight and Volume Matrix 2 3 5 5

SECTION 3: FEATURE LIST
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.9 List of Features available Phone Book Call Related Features Messages Phone Set Up Network selection Call Meters Prepay Service 7 7 8 9 10 11 11 12

SECTION 4: DISASSEMBLY & PARTS
4.1 4.2 4.3 4.4 4.5 4.6 Dissasembly Introduction Recommended Tools Disassembly Procedure Assembly procedure Exploded Parts diagram Replacement parts 14 14 14 14 18 18

SECTION 5: SIM CARDS AND SECURITY
5.1 5.2 5.3 5.4 5.5 Manual test mode Live Sim Card Personality Transfer GSM Test Command Identity and Security 20 20 20 21 22

ii

of 45

European Customer Services

M3588
SECTION 6: REPAIR & TEST PROCEDURES
6.1 6.2 6.3 6.4 6.5 6.6 6.7 Repair introduction Mechanical repairs Basic modular troubleshooting Repair Chart Software Upgrade Flexing Testing on HP8922 24 24 24 25 27 27 28

SECTION 7: ACCESSORIES
7.1 Introduction 30

SECTION 8: SALES MODELS
8.1 8.2 Dark Blue Champagne Gold 32 32

SECTION 9: GLOSSARY OF TERMS
9.1 List of Abbreviations 34

iii

of 45

European Customer Services

M3588

SECTION 1: GENERAL

iv

of 45

European Customer Services

M3588
1.1 Introduction

This manual is intended for use by technicians familiar with similar types of equipment. It contains all service information required for the equipment described and is current as of the printing date. The scope of this document is to provide the reader with basic information relating to the M3588, and also to provide procedures and processes for repairing the units up to and including Level 2 repair. Level 1 and 2 repairs involve the following activities to be carried out: Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of unit functionality Upgrading software Flexing units Initiate warranty claims and send faulty modules to Level 3 or 4 repair centres.

Computer Software Copyrights The Motorola products described in this instruction manual may include copyrighted Motorola computer programs stored in semi-conductor memories or other media. Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs, including the exclusive right to copy or reproduce in any form the copyrighted computer program. Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described in this instruction manual may not be copied or reproduced in any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents or patent applications of Motorola, except for the normal non-exclusive, royalty free license to use that arises by operation of law in the sale of a product.

v

of 45

European Customer Services

M3588
1.2 Motorola Service Policy for M3588 in warranty

1.2.1 Warranty: Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will be available at agreed fixed repair prices. Proof of purchase will be required to validate warranty claims. 1.2.2 Out of Box Failure Policy The standard OOB failure criteria will apply. Customer units that fail very early on, after date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure. 1.2.3 Product Support Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centres will perform level 4 (full component) repairs. 1.2.4 Customer Support: This will be available through dedicated Call Centres and In Country Help Desks. Product Service training should be arranged through the local Motorola Support Centre. 1.2.5 Replacement Parts Ordering Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts from Hub' and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution s Centre.

vi

of 45

European Customer Services

M3588
1.3 General Safety Information

1.3.1 Portable Operation DO NOT hold the radio so that the antenna is very close to, or touching, exposed parts of the body, especially the face or eyes whilst transmitting. The radio will perform best if it is held in the same manner as you would hold a ` land'telephone handset, with the antenna angled up and over your shoulder. DO NOT operate the portable phone in an aircraft. Switch off your telephone. The use of a cellular telephone in an aircraft may be dangerous to the operation of the aircraft, disruption of the Cellular Network may occur, and is illegal. Failure to observe this instruction may lead to a suspension or denial of Cellular Telephone Service to the offender, or legal action, or both. 1.3.2 Mobile/Portable Operation - Telephone use in Vehicles: All equipment must be properly grounded according to installation instructions for safe operation. Users are advised to turn off their equipment when at a refueling point. Safety is every driver' responsibility. Cellular telephones should only be used in situations in s which the driver considers it safe to do so. 1.3.3 General DO NOT allow children to play with any radio equipment containing a transmitter. DO NOT operate this equipment near electrical blasting caps or in an explosive atmosphere. Mobile Telephones are, under certain conditions, capable of interfering with blasting operations. When you are in the vicinity of such work, look out for and observe signs cautioning against mobile radio transmission. If transmission is prohibited, you must turn off your mobile telephone to prevent any transmission. In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not turned off. Refer to the appropriate section of the product user manual for additional pertinent safety information All equipment should be serviced only by a Motorola qualified technician.

vii

of 45

European Customer Services

M3588

SECTION 2: M3588 DESCRIPTION

1

of 45

European Customer Services

M3588
2.1 Specifications of M3588 Specification
880-915 MHz TX (with EGSM) 925-960 MHz RX 1710-1785 MHz Tx 1805-1880 MHz Rx 200 kHz 174 GSM/374 DCS carriers with 8 channels per carrier GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees peak 45 MHz GSM 95Mhz DCS + 0.10 ppm of the downlink frequency (Rx) +4.0V dc to +6.0V dc (battery) +6.7V dc to +8.6V dc (external connector) Typically 250 ma avg, 1.0A peak Typically 7.0 ma (DRX2) 140mm X 50mm X 25mm 155 cc 168 g -10C to +55C General Function Frequency Range GSM Frequency Range DCS Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Transmit Current Stand-by Current Dimensions Size (Volume) Weight Temperature Range Transmitter Function RF Power Output Output Impedance Spurious Emissions

Specification 33 dBm + 2dB GSM/ 30 dBm + 2 dB DCS 50 ohms (nominal) -36 dBm from 0.1 to 1 Ghz -30 dBm from 1 to 4 Ghz

Receiver Function RF Level RX bit error rate (100 k bits) Channel Hop Time Time to Camp Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding

Specification -102 dBm < 2% 500 microseconds Approximately 5-10 seconds

Specification Regular Pulse Excitation / Linear Predictive Coding with Long Term Prediction. (RPE LPC with LTP). 13.0 k bps 20 ms 260 bits Class 1 bits = 182 bits. Class 2 bits = 78 bits 22.8 k bps

2

of 45

European Customer Services

M3588
2.2 M3588 Overview

The M3588 is marketed as a ` price beater'unit in its class. It is now designed with the new Whitecap Chipset to allow the unit to operate at a lower working voltage and therefore prolong battery life, in both Standby and Talk time. It is a band aware dual band product, Uses the Motorola AANN404A battery. (This is different to all the M1/2/6 & 788 There will be two colours: - Champagne and Blue. Graphics Display 96 X 54 Branded within the U or Pay as You go Tariff ranges, these two look exactly the same, this product is unique in that the Telemac software supports the pay as you go option whilst roaming. The function operates using a set of protocols and commands through the network base stations between the unit and the network provider and is programmed using SMS. Different Antenna Larger phone memory is incorporated to support the Over the phone programming (OTA)

This product is within the same family as the Modulus II and its main features include: Dual Band Pay As You Go option Class II Sim tool kit Internal headset socket Potential to support Enhanced Full Rate mode of transmission (dependant on Network) Extended GSM Phase II USSD i.e. ability to contact service provider functions such as present amount of credit remaining The M3588 is mechanically very similar to the M3588 (EMEA) All the circuitry is contained on 1 PCB including the Keypad. The Display is connected to the PCB via a ZIF connector. The charger is now placed on the bottom right hand side of the unit The Antenna is a fixed stub type antenna. Volume switch on main keypad

3

of 45

European Customer Services

M3588
Fig 2.1 Mechanical pictorial Overview Keypad Headset Jack Socket Dual Band Logo

Mic

Antenna

Speaker Lens Charging Socket

SIM Contacts

Antenna Accessory Connector IMEI & MSN Label Battery Contacts Headset Socket

4

of 45

European Customer Services

M3588
2.3 Connector Pinout

1

11

1- Ext B+ 2- Ground 3- Man Test 4- Uplink 5- Not Connected 6- Downlink 7- DSC_EN_B 8- UTXD 9- Ground 10- UTXD_IN 11- Ground

2.4

Talk Times, Weight and Volume Matrix
White holographic film on display Weight Talk Time Standby time (grams) (minutes) (hours) 170 160 - 230 74 - 110

X

Volume (cubic cm) 157

With Battery type:

650mAh AAA Long NiMH

5

of 45

European Customer Services

M3588

SECTION 3: FEATURE LIST

6

of 45

European Customer Services

M3588
3.1 List of Features Available
Below are the list of Menu functions available at present.

Menu
1st Generation Menu 2 Generation Menu 3rd Generation Menu 4th Generation Menu Th Generation Menu 6th Generation Menu Messages Addition to M3188 Removed from M3188 Prepay Service Accessory Setup Phone Setup Call Related Features Call Meters
nd

Phone Book

Network Selection

PHONE BOOK
Find Entry by Name 1.Last Calls made 2.Last calls received 3.Erase all numbers

Personal Numbers

Enter Name

Last 10 Calls

1.Call Number 2.Modify Name or number 3.Erase name or number

Find Entry By Location

Enter Location

My phone number(s)
Add Entry Fixed dialing View fixed dial list Setup fixed Dialing Enter Pin2 1.On 2.Off 3.Edit Entry 4.Add Entry 5.Erase Entry Check Capacity Number of unused locations Enter Number

Prevent access

1.No memory restrictions 2.To SIM card memory

One-Touch Dial Setting

1.To SIM memory

7

of 45

European Customer Services

M3588
CALL RELATED FEATURES

Show battery meter Restrict my Phone number Call Diverting Talk and Fax Call waiting 1.On 2.Off 1.On 2.Off Bar outgoing calls 1.Int' Calls l 2.Int' Calls Except home l 3.All Calls 4.Off 1.When Roaming 2.All Calls 3.Off 1.Show ID on next call 2.Restrict ID on next call

Call Barring

Bar Incoming Calls

Change Bar password Cancel all barring 1.Default 2.On 3.Off 1.On 2.Off

Closed user Group

Set Group ID

Allow Outside Access

Divert Voice calls

Divert when unavailable

1.On 2.Off 1.On 2.Off

Divert Fax Calls Divert Data Calls

1.On 2.Off 1.On 2.Off

Divert all Voice calls

Cancel all diverting

8

of 45

European Customer Services

M3588
Messages

Call Voicemail

Received messages

Go to Next message Delete Message Return Call Edit Message Reply to message Delete all messages 1.Send Message 2.Store Message

Outgoing Messages

Go to next message Send message Edit message Delete message 1.Send message 2.Store message

Cell broadcast

1.On 2.Off 1.Voicemail Number 2.Service Centre 3.Expiry Period 4.Outgoing message type

Message Settings

Message Editor

Edit Message

Send message

Enter Number

Store Message

Stored to Outgoing

9

of 45

European Customer Services

M3588
PHONE SETUP

Adjust Ring volume Ringer On or Off Set Ringer Tone Set Ringer Tone 2 Phone Lock Automatic Lock Lock Now Change Unlock mode Change SIM PIN2 Code 1.On 2.Off 3.Change SIM pin Code 1.On 2.Off 1.On 2.Off

Standard Tone . . Music Tone

Require SIM card pin New security code Extended menus Change Greeting

1.On 2.Off

Language Selection

English . . Automatic 1.On 2.Off 1.Normal Tones 2.Single Tones 3.No Tones 1.Status review 2.Master reset 3.Master Clear

Battery saving mode

Select Keypad tones

Phone Status

10

of 45

European Customer Services

M3588
NETWORK SELECTION
Available Networks 1.Register Now 2.Make Preferred

Network Search

Registration Preferences

1.Automatic Search 2.Manual Search 1.Slow Search 2.Medium Search 3.Fast Search 4.Continuous Search

Frequency of Search

Preferred Networks

Add network to List

1.Choose From Available 2.Choose From Known 3.Add new Network Code

Find New Networks

Show List of Networks

1.Move to New Location 2.Delete Selection

CALL METERS

Show Call charges Balance Show call timers Last Call Cost Set audible Call Timers Last call Time

1.Show last call 2.Total for all calls 3.Credit remaining

1.Show last call 2.Total for all calls 3.Reset all timers

Single Alert Timer Repetitive Timer 1.Show time per call 2.Show Charge per call 3.Show total Call charges 4.No in call display Reset Call charges Set Total Charge Limit

1.On 2.Off 1.On 2.Off

Set in call Display

Last Reload
Call charge settings

1.On 2.Off 1.Units 2.Currency

Lifetime Timer Set Charge Type

11

of 45

European Customer Services

M3588
ACCESSORY SETUP

Automatic answer

1.On 2.Off

PREPAY SERVICE

Service Center Customer Care

12

of 45

European Customer Services

M3588

SECTION 4: DISASSEMBLY & PARTS

13

of 45

European Customer Services

M3588
4.1 Disassembly Introduction
The M3588 is held together by 5 screws as other Modulus products,1 of these screws is placed beneath the IMEI label, and 2 of these are placed below the Aux RF connector rubber cover. Care should be taken whilst removing the display flex cable as this can be torn or broken without too much stress being applied. Ensure that a properly grounded high impedance conductive wrist strap is used whilst performing any tasks during the disassembly and assembly of the unit Avoid stressing the plastics in any way to avoid damage to either the plastics or internal components.

!! CAUTION !!
Many of the intergrated devices used in this equipment are vulnerable to damage from electro-static charges. Ensure that adequate static protection is in place when handling, shipping and servicing the internal components of this equipment.

4.2

Recommended Tools

The following tools are recommended for use during the assembly / disassembly of the M3588. Anti-static Mat Kit - 0180386A82, includes: Antistatic mat 66-80387A95 Ground Cord 66-80334B36 Wrist Band 42-80385A59 Plastic Bladed Tool SLN7223A T7 Torx Driver

4.3

Disassembly Procedure

The following set of diagrams will demonstrate the correct sequence and action required to disassemble the M3588 The use of the exploded diagram on page 18 may be of some assistance for part recognition.

4.4

Assembly Procedure

Once the unit is disassembled and the repair is carried out, the unit must then be reassembled, this is carried out in the exact reverse order as the disassembly.

14

of 45

European Customer Services

M3588

1. Remove battery door by pressing down on clip at pulling towards you.

2. Remove battery by pushing and lifting at the same time.

3. Remove Antenna by rotating Anti-clockwise

4. Remove all 5 screw (1 is situated under label and 1 is situated under RF Port cover by antenna) (If Label is punctured, new label must be fitted)

15

of 45

European Customer Services

M3588

5. Separate Front and rear housings

6. Remove PCB from front housing

7. Remove keypad from Front housing

8.Carefully remove flex after prizing open Zif connector

16

of 45

European Customer Services

M3588

9. Remove LCD module by pulling out and up on catches

10. Fit blade under speaker and carefully lift off from front housing

11.Remove Speaker from front housing, do not replace as adhesive seal will be damaged.

17

of 45

European Customer Services

M3588
4.5 Exploded Parts Diagram AAUG

1

2

3 5 4

6

7

8

9

10

11

12

13

14

15

4.6

Replacement Parts
1 2 3 4 5 6 7 SE1062AK3B1 0186157P01 0186158P01 1586134P01 AAHN5106A 6186135P01 7202879Z63 Stubby Antenna Speaker Aux RF Cover Keypad Keypad Domes Alert Speaker Screw Mic with pins 8 9 10 11 12 13 14 15 8586155P01 5009150J03 7586133P02 4086177P01 5009005J03 0309315B02 5009536H13

Xcvr Item Number Spare Xcvr Number Frnt Hsng Assy Rear Housing SIM Cover Batt Door Lens LCD

18

of 45

European Customer Services

M3588

SECTION 5: SIM CARDS AND SECURITY

19

of 45

European Customer Services

M3588
5.1 Manual Test Mode
The GSM Motorola M3588 is equipped with a manual test mode capability. This capability allows service personnel to take control of the unit, and by entering certain keypad commands, make the unit performs desired functions. To enter the manual test command mode, a GSM / DCS test sim (Part No 8102430Z04) must be used. The test sim is inserted into the SIM slot beneath the battery (See figure 6.1), the battery should then be re-inserted and the unit powered on. The # button should then be pressed for approximatly 3 second until ` test'appears on the display, and the correct commands must then be followed.

SIM CARD

Figure 6.1 SIM Card insertion

5.2 Live Sim Card
A SIM (Subscriber Identity module) card will be required to access the existing local GSM / DCS cellular network, or remote networks when travelling. (If the roaming agreement has been made with the provider.) The SIM card contains all the data necessary to access GSM services, and also: The ability to store user information such as phone numbers etc... All information required by the network provider to provide use to the network

5.3

Personality Transfer

Personality transfer on M3588 will be available via specially created software, this will be available shortly.

20

of 45

European Customer Services

M3588
5.4 GSM Test Commands

This is a list of Level 1 and 2 Test commands available to M3588 Table 5.1 Test commands Key Sequence #(hold down for 2 seconds) 01# 07x# 08# 09# 10# 15x# 16# 19# 20# 36# 37# 38# 39# 43x# 51# 52# 57# 58# 58xxxxxx# 59# 59xxx# 60# 980# / 981# 99# Enter manual test mode Exit manual test mode Mute RX audio path Unmute RX audio path Mute TX audio path Unmute TX audio path Generate tone Mute tone generator Display S/W version number of Call Processor Display S/W version number of Modem Initiate acoustic loopback Stop test Activate Mini SIM Deactivate Mini SIM Change audio path Enable sidetone Disable sidetone Initialize non-volatile memory Display security code Modify security code Display lock code Modify lock code Display IMEI DCS / GSM mode Display all display pixels 36XX# Full Rate Enhanced Full rate Half Rate

GSM Test Commands
Test Function/Name

0 or Omitted 1 2

21

of 45

European Customer Services

M3588
5.5 Identity and Security

Each Motorola GSM Cellular Cassette will be labelled with various number configurations. The following information describes what these configurations mean. MSN The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola' EPPRS system. s The MSN is divided into 4 sections. MSN 10 Digits
3 digits APC 1 digit DC 2 digits DC 4 digits SNR

Account Product Code I.e. Startac 130

Distribution Center I.e. Easter Inch

Date Code: Year and Month of Shipment

Units individual serial number

Figure 5.2 MSN label breakdown IMEI The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit' memory. The following figure gives a description of the make s up of this number.

IMEI 16 Digits
6 digits TAC 2 digits FAC 6 digits SNR 2 digits IU

Type Approval code

Distribution Center factory code

Individual PCB Serial Number

Internal use spare digits

Figure 5.3 IMEI label breakdown Some other label number configurations that will be present will be: XCVR NUMBER: Identifies type of product. i.e. M3588 (Usually SWF number) PACKAGE NUMBER: Determines type of equipment, mode in which it was shipped and language with which it was shipped.

22

of 45

European Customer Services

M3588

SECTION 6: REPAIR AND TEST PROCEDURES

23

of 45

European Customer Services

M3588
6.1 Repair Introduction
The M3588 is divided into 3 main sections when it comes to part replacability: The housings which contains the alert, speaker, flip, the main PCB which contains RF / Logic circuitry and the keypad and finally the display which connects to the main PCB via a ZIF connector. If the RF / Logic board is required to be changed then a full service tranceiver should be ordered as there is no replacement PCB available. Also a personality transfer would be necessary.

6.2

Mechanical repairs

Assembly replacement level troubleshooting and repair of the M3588 is limited to isolation and replacement of the main mechanical parts only (See Exploded parts diagram and associated parts list)

6.3

Basic Modular Troubleshooting

The troubleshooting information in Table 2 shows some typical malfunction symptoms, and for the corresponding verification and repair procedures refer to the disassembly instructions located in the disassembly section of this manual. (Section 5).

NOTE

Defective Logic/RF assemblies must be replaced with pre-tested, pre-phased assemblies

24

of 45

European Customer Services

M3588
6.4 Repair Chart

Table 2. GSM M3588 Cellular Telephone: Troubleshooting and Repair Chart. (Assembly Replacement Level). SYMPTOM
Personal telephone will not turn on or stay on

PROBABLE CAUSE
a) Battery pack either discharged or defective

VERIFICATION AND REMEDY
Measure battery. If the battery voltage is <4.00 V dc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b. Visually inspect the battery connectors on both the battery assembly and the portable telephone. Re-align and, if necessary, replace either the Battery or the battery connector assembly. Removing the battery connector assembly has to be done with extreme care to avoid damaging the housings. If battery connectors are not at fault, proceed to c Remove the Logic/RF Assembly. Substitute a known good assembly and temporarily reassemble the unit. Depress the PWR button; if unit turns on and stays on, disconnect the dc power source and reassemble the telephone with the new Logic/RF Board assembly. Verify that the fault has been cleared. If the fault has not been cleared then proceed to d. Disassemble unit and remove LCD module and insert known good module. Insert Battery and depress PWR button. Ensure unit stays on, if OK reassemble unit in new housing assembly

b) Battery connectors open or misaligned.

c) Logic/RF Board Assembly Defective.

d) Display circuit failure

2. Personal telephone exhibits poor reception and/or erratic operation (such as calls frequently dropping, Weak and/or distorted audio, etc.).

a) Antenna is defective

Check to make sure that the antenna pin is properly connected to the Logic/ RF assembly. If OK, substitute a known good antenna. If the fault is still Present, proceed to b. Replace Logic/RF Assembly (refer to symptom 1c). Verify that the fault has been cleared and Re-assemble the unit with the new PCB. Remove rear housing from unit, check general condition of flex connector from display. If OK check that the Zif connector is fully pressed down and that the flex collars are flush with the plastic of the connector.If not check Zif to PCB connections, if faulty connector, replace RF / Logic PCB. If Ok proceed to b. Substitute a known good LCD module onto the suspect board and connect to DC Pwr supply depress PWR and ensure display is now correct,if Ok rebuild unit with new LCD module if LCD module is not at fault proceed to c. Replace Logic/RF Assembly (refer to symptom 1c). Verify that the fault has been cleared and Re-assemble the unit with the new PCB.

b) Logic/RF Board Assembly Defective.

3. Display is erratic, or provides Partial or no display.

a) Mating connections to / from LCD Module faulty.

b) LCD module is Defective.

c) Logic/RF Board Assembly Defective.

25

of 45

European Customer Services

M3588
SYMPTOM 4. Incoming call alert transducer audio distorted or volume is too low. PROBABLE CAUSE a) Faulty alert Transducer / Main RF / Logic PCB defective VERIFICATION AND REMEDY Replace Logic/RF Board Assembly (refer to symptom 1c). Verify that the fault has been cleared and re-assemble the unit with the new PCB. Gain access to the Microphone as described in the DISASSEMBLY instructions in this manual. . Check connections. If connector is faulty proceed to c if the connector is OK, proceed to b. Gain access to microphone .Disconnect and substitute a known good Microphone. Place a call and verify as heard by called party. If good, reassemble portable with new Microphone. If Microphone is not at fault, re-install original Microphone and proceed to c. Replace Logic/RF Board Assembly (refer to symptom 1c). Verify that the fault has been cleared and re-assemble the unit with the new PCB. Gain access to Logic/RF board as described in the DISASSEMBLY instructions in this manual. Check pads on the Logic/RF circuit board. Clean pads if necessary. If pad is at fault proceed to d. If connection is not at fault, Proceed to b. Remove speaker from front housing and insert known good speaker. Place a call and verify improvement in earpiece audio. If better, reassemble the phone with the good speaker. If it was no better then proceed to c. Attempt a re-phasing of the unit and recheck the symptom. If symptom is the same but unit re-phases correctly, check to make sure the antenna connector is correctly soldered to the main board and that the antenna is fitted correctly. If ok, substitute a known good antenna assembly. If this does not cure the fault, re-install the original assembly then proceed to d. d) Replace Logic/RF Assembly (refer to symptom 1c). Verify that the fault has been cleared and Re-assemble the unit with the new PCB. Initially check that the contacts on the card are not dirty. Clean if necessary, and check if fault has been eliminated. If the contacts are clean, insert a Known good SIM card into the portable telephone. Power up the unit and confirm whether or not the card has been accepted. If the fault no longer Exists, the defective SIM card should be replaced. If the SIM card is not at fault, proceed to b. Replace Logic/RF Board Assembly (refer to symptom 1c). Verify that the fault has been cleared and re-assemble the unit with the new PCB.

5. Personal telephone transmit audio is weak, (usually indicated by called parties complaining of difficulty in hearing voice from personal phone).

a) Microphone connections to The main RF / Logic board are defective.

b) Microphone defective

c) Logic/RF Board Assembly defective. 6. Personal telephone receive audio is weak and/or distorted. (From speaker) a) Connections to/from speaker and Logic/RF Circuit board defective.

b) Earpiece Speaker defective.

c) Antenna assembly is defective.

d) Logic/RF Board Assembly Defective.

7. Personal telephone will not recognize/accept SIM card

a) SIM card defective

b) Logic/RF Board Assembly Defective.

SYMPTOM 8. Phone does not sense when flip isb Opened or closed (usually indicated by inability to answer incoming calls by opening the flip, or inability to make outgoing calls).

PROBABLE CAUSE a) Magnet in flip defective

VERIFICATION AND REMEDY Replace Front / flip assembly with known good one refer to the DISASSEMBLY instructions in this manual. Place call to portable phone and verify ability to answer by opening flip. If faulty rebuild phone with new front / flip Assy. If fault is still present, replace original front/flip assembly and proceed to b. Gain access to RF / Logic PCB as described in the DISASSEMBLY instructions in this manual. Unsolder the reed switch and replace with a known

b) Reed Switch defective

26

of 45

European Customer Services

M3588

good one. Reassemble unit. Place call to portable phone and verify ability to answer by opening flip. If fault still present, replace original reed switch and proceed to c.

c) Logic/RF Board Assembly Defective.

9. Internal Charger not working

a) Faulty charger circuit on main Board.

10. No / Weak audio when using headset

a) Headset not fully pushed home b) Faulty Jack Socket / Defective PCB

Replace Logic/RF Board Assembly (refer to symptom 1c). Verify that the Fault has been cleared and re-assembles the unit with the new PCB. Test a selection of batteries in the rear pocket of the desktop charger. Check LED display for the charging indications. If these are charging ok, then the internal charger is at fault. Replace Logic/RF Board Assembly (refer to symptom 1c). Verify that the Fault has been cleared and re-assembles the unit with the new PCB. Fully ensure the ` click' is felt on the jack socket. Replace Logic/RF Board Assembly (refer to symptom 1c). Verify that the fault has been cleared and re-assemble the unit with the new PCB.

6.5

Software Upgrade

For information on setting up and equipment required for the flashing of software, contact should be made with the local technical support engineer.

6.6

Flexing

For information on setting up and equipment for flexing, contact should be made with the local technical support engineer.

6.7

Testing on HP8922
Power Supply

HP8922 GSM Test Set

27

of 45

European Customer Services

M3588

83220E Down Converter RF Cable

PSU Cable

M3588 under Test

NB* To test the PCB on its own without a housing or SIM card the unit must first be put into test mode and then into Tx or Rx mode using the applicable manual test commands. Ensure that a battery is present during this, as the battery acts as a SIM card presence detect for the unit. The PCB can then be taken out of the housing for any analysis.

28

of 45

European Customer Services

M3588

SECTION 7: ACCESSORIES

29

of 45

European Customer Services

M3588
7.1 Introduction
CLA (SYN5383B) and headset(SYN7453A) and Chargers SPN4365B/SPN4364B are compatible with Core Mod II. New chargers allowing a 20% faster charging time are as follows:Charger 3 pin 230Vac, 7.5V AAPN4005A Charger, Aust, 7.5V AAPN4006A Charger, Euro/Bang 7.5V AAPN4007A Charger, HK 7.5V AAPN4008A Charger, Malaysia 7.5V AAPN4009A Charger, PRC 7.5V AAPN4010A Charger, Taiwan 7.5V AAPN4011A Charger, Switch Mode 8.1V AAPN4003A Modulus II magazine battery is not backward compatible to M-series phone. It needs a new magazine battery p/n. AAHN5112A / AANN4004A

30

of 45

European Customer Services

M3588

SECTION 8: SALES MODELS

31

of 45

European Customer Services

M3588
8.1 Dark Blue SA0772AY2B Euro Pkg 1 Thailand Vietnam Cambodia Pakistan, Laos SA0773AY2B1 Euro Pkg 2 Phillipines Brunie, SA0774AY2B1 Plain Pkg Malaysia SA0775AY2B1 India SA0776AY2B1 Singapore SA0777AY2B1 New Zealand SA0778AY2B1 Australia 8.2 Champagne Gold SA0779AG2B1 Australia SA0780AG2B1 New Zealand SA0781AG2B1 Plain Pkg Malaysia SA0782AG2B1 India SA0783AG2B1 Euro Pkg 1 Thailand Vietnam Cambodia Pakistan Laos SA0784AG2B1 Euro Pkg 2 Phillipines Brunei SA0785AG2B1 Singapore Indonesia Sri Lanka

Mauritus,

Bangkok

Indonesia

Sri Lanka

Mauritus

Bangkok

32

of 45

European Customer Services

M3588

SECTION 9: GLOSSARY OF TERMS

33

of 45

European Customer Services

M3588
9.1 List of Abbreviations
Those marked ** are Motorola specific abbreviations. A Interface A3 A5 A8 AB A-bis ACCH ACSE AGCH AMPS AOC ARFCN ARQ ASIC AUC AUT (H) BA BAIC BAOC BCC BCCH BCD BCU Bm BN BS BSC BSIC BSS BSSAP BSSC BSSMAP BSSOMAP BSU BTS CA CBCH cc cc CC CCBS CCH CCCH CDMA CFS CFU CLIP CLIR CM COLP COLR CONF Interface between MSC and BSS Authentication algorithm Stream cipher algorithm ciphering key generating algorithm Access Burst Interface between BSC and BTS Associated Control Channel Association Control Service Element Access Grant Channel Advance Mobile Phone System Advice of charge Absolute Radio Frequency Channel Number Automatic Request for retransmission Application Specific Integrated Circuit Authentication Center Authentication BCCH Allocation Barring of All Incoming Calls barring of all Outgoing Calls Base Transceiver Station (BTS) Color Code Broadcast Control Channel Binary Coded Decimal BTS Control Unit ** Full-rate traffic channel Bit Number Base Station Base Station Controller Base Transceiver Station Identity Code Base Station System BSS Application Part (DTAP and BSSMAP) Base Station System Control Cabinet ** Base Station Systems Management Application Part BSS Operation and Maintenance Application Part Base Site Controller Unit ** Base Transceiver Station Call Allocation Call Broadcast Channel Call Control Country Code Cellular Cassette Completion of Calls to Busy Subscribers Control Channel Common Control Channel Code Division Multiple Access Call Forwarding on mobile Subscriber busy Call Forwarding Unconditional Calling Line Identification Presentation Calling Line Identification Restriction Connection Management Connected Line identification Presentation Connected Line identification Restriction Conference Call add on

34

of 45

European Customer Services

M3588
CSPDN CUG CW DB DBS DCCH DET DFE DISC DL Dm Dm Dp DRCU DRX DTAP DTE DTMF DTX E Eb/No EC Ec/No EGSM EFR EIR EIRP EMC EMX ETSI FACCH FACCH/F FACCH/H FB FCCH FEC FN FR FTAM GCC GMSC GMSK GSM GSM MS GSM PLMN HANDO HDLC HLR HOLD HPLMN HPU HR HSN Circuit Switched Public Data Network Closed User Group Call Waiting Dummy Burst Distributed Base Station ** Dedicated Control Channel Detach Decision Feedback Equalizer Disconnect Data Link (layer) Control Channel (ISDN terminology applied to mobile service) Signaling channel Dialed Pulse Diversity Radio Channel Unit** Discontinuous Reception Direct Transfer Application Part Data Terminal Equipment Dual Tone Multi-Frequency (tone signaling type) Discontinuous Transmission erlang Energy per Bit/Noise floor Echo Canceller Ratio of energy per modulating bit to the noise spectral density Extended Group special Mobile Enhanced Full Rate Equipment Identity Register Effective Isotropic Radiated Power Electromagnetic Compatibility Electronic Mobile Exchange ** European Telecommunications Standards Institute Fast Associated Control channel Full rate Fast Associated Control channel Half rate fast Associated Control channel Frequency correction burst Frequency Correction Channel Forward Error Correction Frame Number Full Rate File Transfer Access Management Global Call Center Gateway Mobile Services Switching Center Gaussian Minimum Shift Keying Group Special Mobile GSM Mobile Station GSM Public Land Mobile Network Handover High Level Data Link Control Home Location Register Call Hold (Supplementary Service) Home PLMN Hand Portable Unit Half Rate Hopping Sequence Number

35

of 45

European Customer Services

M3588
I IA5 ID Information (frames) International Alphanumeric 5 Identification

IMEI IMM IMSI IN INDY ISC ISU ISDN ISUP IWF

International Mobile Equipment Identity Immediate assignment message International Mobile Subscriber Identity Intelligent Network Iridium 9500 handset International Switching Center Iridium Subscriber Unit Integrated Services Digital Network ISDN User Part Interworking Function

Kc Ki LAC LAI LAPB LAPDm Lm LPC LR MA MAH MAI MAIO MAP MCC MCI MD ME MF MLSE MM MMI MNC MO MO/PP MoU MRN MS MSC MSCM MSIN MSISDN MSRN MT MTP MT/PP NAMPS NB NE

ciphering Key Individual subscriber authentication key Location Area Code Location Area Identification (Identity) Link Access Procedure ` (balanced) channel B' Link Access Procedure ` DM'(mobile ` ) channel D' Traffic channel (with capacity lower than Bm) Linear Predictive Code Location Register Mobile Allocation Mobile Access Hunting Mobile Allocation Index Mobile Allocation Index Offset Mobile Application Part Mobile Country Code Malicious Call Identification Mediation Device Mobile Equipment Multi-Frequency (tone signaling type) Maximum Likelihood Sequence Estimator Mobility Management Man Machine Interface Mobile Network Code Mobile Originated Mobile Originated Point to Point messages Memorandum of Understanding Mobile Roaming Number Mobile Station Mobile Services Switching Center Mobile Station Class Mark Mobile Station Identification Number Mobile Station international ISDN number Mobile Station Roaming Number Mobile Termination Message Transfer Part Mobile Terminated Point to Point messages North American-Advance Mobile Phone System Normal Burst Network Elements

36

of 45

European Customer Services

NET NM NHC

M3588

Norme European de Telecommunications Network Management Network Management Center

O&M OACSU OCB OMAP OMC OMCR OMCS OTA OSI PAD PCH PDN PIN PLMN POTS PSPDN PSTN PTO QOS RAB RACH RBDS RBU RCU REC REL RELP-LTP REQ RFCH RFN RLP ROSE RXCDR RXLEV RXQUAL SABM SACCH SAPI SB SC SCCP SCH SCP SDCCH SDL SFH SIM SMS SMSCB SND

Operations and Maintenance Off Air Call Set-Up Outgoing Calls Barred Operations and Maintenance Application Part (previously was OAMP) Operations and Maintenance Center Operations and Maintenance Center -Radio Part Operations and Maintenance Center -Switch Part Over The Air Programming Open System Interconnection Packet Assembly Disassembly facility Paging Channel Public Data Networks Personal Identification Number Public Land Mobile Network Plain Old Telephone Service (basic telephone services) Public Switched Packet Data Network Public Switched Telephone Public Telecommunications Operator Quality of Service Random Access Burst Random Access Channel Remote BSS Diagnostic Subsystem ** Remote Base Station Unit (PCN) ** Radio Channel Unit ** Recommendation Release Regular Pulse Excitation - Long Term Prediction Request Radio Frequency Channel Reduced TDMA Frame Number Radio Link Protocol Remote Operations Service Element (a CCITT specification for O&M) Remote Transcoder Unit ** Received signal level Received signal quality Set Asynchronous Balance Model Slow Associated Control Channel Service Access Point Indicator (Identifier) Synchronization Burst Service Center Signaling Connection Control Part Synchronization Channel Service Control Point - an intelligent network entity Stand-alone Dedicated Control Channel Specification Description Language Slow Frequency Hopping Subscriber Identity Module Short Message Service Short Message Service Call Broadcast SeND

37

of 45

European Customer Services

M3588
SP SRES SS SS STP Signaling Point Signed RESponse (authentication) Supplementary Service System Simulator Signaling Transfer Point

SYSGEN TA TA TCAP TCH TCH/F TCH/FS TCH/HS TCP TDMA TE TMN TMSI TN TRX TTY TS TUP UI Um VAD VLR VLSI VPLMN

SYStem GENeration Terminal Adapter Timing Advance Transaction Capabilities Application Part Traffic Channel A full rate TCH A full rate speech TCH A half rate speech TCH Transmission Control Protocol Time Division Multiple Access Terminal Equipment Telecommunications Management Network Temporary Mobile Subscriber Identity Timeslot Number Transceivers TeleTYpe (refers to any terminal) Time Slot Telephone Users Part Unnumbered Information frame Air Interface Voice Activity Detection Visited Location Register Very Large Scale Integration (IC) Visited PLMN

XC XCDR

Transcoder Transcoder **

3PTY

Three party service

38

of 45

European Customer Services