Text preview for : Compaq DeskPro EN SM AppD.pdf part of Compaq DeskPro EN Series DeskPro EN Series Service Manual
Back to : DeskPro EN.rar | Home
appendix
D
Beeps*
1L, 1S
POST ERROR MESSAGES
An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found.
Screen Message
101-ROM Error
Probable Cause
System ROM checksum.
Recommended Action
Flash the ROM. Replace the system board.
101-Option ROM Checksum Error
1L, 1S
Option ROM checksum.
Run Computer setup (F10 Setup). Verify the correct ROM. Flash ROM if applicable. Replace optional expansion card.
102-System Board Failure
None
DMA, timers, etc.
Clear CMOS. Pull expansion cards. Replace the system board.
162-System Options Not Set
2S
Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Battery life is approximately 5 years. CMOS jumper may not be properly installed.
Run Computer Setup (F10 Setup). Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Check for proper placement of the CMOS jumper. Set the date and time. If the problem persists, replace the RTC battery.
163-Time & Date Not Set
2S
Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Battery life is approximately five years. CMOS jumper may not be properly installed.
Check for proper placement of the CMOS jumper. Make sure memory module(s) (if any) are installed properly. Verify proper memory module type.
164-Memory Size Error
2S
Memory configuration is incorrect.
* L = Long, S = Short
continued
Compaq Deskpro EN Series of Personal Computers
D-1
POST Error Messages Continued Screen Message
201-Memory Error
Beeps*
None
Probable Cause
RAM failure.
Recommended Action
Run Computer Setup (F10 Setup). Make sure memory modules are installed correctly. Verify proper memory module type. Replace the memory module(s). Replace system board.
203-Memory Address Error
None
RAM failure.
Run Computer Setup (F10 Setup). Make sure memory modules are installed correctly. Verify proper memory module type. Replace the memory module(s). Replace system board.
205-Memory Error
None
Cache memory error (processor cache).
Remove secondary cache if applicable. Replace processor.
206-Secondary cache controller failure 207-ECC Corrected Single Bit Errors in DIMM/SIMM Pair(s) X,X ...
None
Cache memory controller or RAM failure. Single Bit ECC error.
Replace secondary cache.
2S
Verify proper memory module type. Try another memory slot. Replace DIMM/SIMM if error persists.
213-Incompatible DIMM Module in DIMM Socket(s) X,X,
2S
A DIMM module in DIMM socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. Keyboard failure.
Verify proper memory module type. Try another memory slot. Replace DIMM if error persists.
301-Keyboard Error
None
Reconnect keyboard with computer turned off. Check connector(s) for bent or missing pins. Replace keyboard.
* L = Long, S = Short
continued
D-2
POST Error Messages
POST Error Messages Continued Screen Message
304-Keyboard or System Unit Error
Beeps*
None
Probable Cause
Keyboard failure.
Recommended Action
Reconnect keyboard with computer turned off. Check connector(s) for bent or missing pins. Replace keyboard.
404-Parallel Port Address Conflict Detected
2S
Both external and internal ports are assigned to parallel port X.
Remove any parallel expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).
501-Display Adapter Failure
1L, 2S
Video display controller.
Reseat the graphics card (if not integrated). Clear CMOS. Verify monitor is attached and powered on. Replace graphics controller.
601-Diskette Controller Error
None
Diskette controller circuitry or floppy drive circuitry incorrect.
Run Computer Setup (F10 Setup). Check and/or replace cables. Clear CMOS. Replace diskette drive. Replace system board.
602-Diskette Boot Record Error 605-Diskette Drive Type Error
None
Diskette in drive A not bootable. Mismatch in drive type.
Replace the diskette.
2S
Run Computer Setup(F10 Setup). Disconnect any other diskette controller device (tape drive). Clear MOS.
610-External Storage Drive Failure
None
External tape drive not connected.
Reinstall tape drive or press F1 and allow system to reconfigure without the drive. Run Computer Setup or Windows utilities.
continued
611-Primary Floppy Port Address Assignment Conflict * L = Long, S = Short
2S
Configuration error.
Compaq Deskpro EN Series of Personal Computers
D-3
POST Error Messages Continued Screen Message
612-Secondary Floppy Port Address Assignment Conflict
Beeps*
2S
Probable Cause
Configuration error.
Recommended Action
Run Computer Setup (F10 Setup). Remove expansion cards. Clear CMOS.
912-Computer Cover Has Been Removed Since Last System Start Up 1151-System Board Comm Port 1 Address Assignment Conflict
None
No action required.
2S
Both external and internal serial ports are assigned to COM1.
Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).
1152-System Board Comm Port 2 Address Assignment Conflict
2S
Both external and internal serial ports are assigned to COM2.
Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).
1720-SMART Hard Drive detects imminent failure
None
Hard drive is about to fail.
Determine if hard drive is giving correct error message. Apply firmware patch if applicable. Backup contents and replace hard drive.
1721-SMART SCSI Hard Drive detects imminent failure
None
Hard drive is about to fail.
Determine if hard drive is giving correct error message. Apply firmware patch if applicable. Backup contents and replace hard drive.
1771-Primary Disk Port Address Assignment Conflict
2S
Internal and external hard drive controllers are both assigned to the primary address.
Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).
continued
* L = Long, S = Short
D-4
POST Error Messages
POST Error Messages Continued Screen Message
1772-Secondary Disk Port Address Assignment Conflict
Beeps*
2S
Probable Cause
Internal and external hard drive controllers are both assigned to the secondary address.
Recommended Action
Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup). Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Replace hard drive.
1780-Disk 0 Failure
None
Hard drive/format error.
1781-Disk 1 Failure
None
Hard drive/format error.
Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Replace hard drive.
1782-Disk Controller Failure
None
Hard drive circuitry error.
Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Replace hard drive. Replace system board.
1790-Disk 0 Failure
None
Hard drive error or wrong drive type.
Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Confirm drive is supported on this unit (Large drive ROM support).
* L = Long, S = Short
continued
Compaq Deskpro EN Series of Personal Computers
D-5
POST Error Messages Continued Screen Message
1791-Disk 1 Failure
Beeps*
None
Probable Cause
Hard drive error or wrong drive type.
Recommended Action
Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Confirm drive is supported on this unit (Large drive ROM support). Replace hard drive. Replace system board.
1792-Secondary Disk Controller Failure
None
Hard drive circuitry error.
Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Replace hard drive.
1793-Secondary Controller or Disk Failure
None
Hard drive circuitry error.
Run Computer Setup (F10 Setup). Clear CMOS. Check cables/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Replace hard drive.
1800-Temperature Alert
None
Internal temperature exceeds specification.
Check that computer air vents are not blocked and cooling fan is running. Verify processor speed selection. Replace system board. Replace processor.
* L = Long, S = Short
continued
D-6
POST Error Messages
POST Error Messages Continued Screen Message
Audible
Beeps*
1L, 3S
Probable Cause
System ROM is bad; system is running in Failsafe Boot Block mode.
Recommended Action
Reflash the ROM using a ROMPaq diskette. Refer to the "Failsafe Boot Block ROM" section of the Software Reference Guide. None. Reseat graphics card (if not integrated). Clear CMOS. Verify monitor attached and powered on. Replace graphics controller.
Audible Flashing Caps Lock
2S 1L, 2S
Power-on successful. Video controller not present or incorrectly initialized.
Flashing Num Lock
1S, 2L
System memory not present
Remove and reseat DIMM. Verify proper memory module type. See "Memory Problems" in Appendix F.
Flashing Power and Hard Drive LEDs Flashing Scroll Lock
None
Unseated backplane
Reseat backplane. Replace backplane.
2L, 1S
System board hardware failure (prior to video)
Clear CMOS. Remove expansion cards. Replace system board.
Invalid Electronic Serial Number
None
Electronic serial number has become corrupted.
Run Computer Setup (F10 Setup) and enter serial number. If Setup has data in the field or will not allow the serial number to be entered, download and tun SP5572.EXE (SNZERO.EXE).
* L = Long, S = Short
Compaq Deskpro EN Series of Personal Computers
D-7