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appendix

E

DIAGNOSTIC ERROR CODES
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostics program. These error codes help identify possibly defective subassemblies. Diagnostic error messages consist of three components, AABB-CC, where AA = Device Code BB = Subtest Code CC = Error Code The following table lists the device codes (AABB-CC) and the subtest code (AABB-CC) covered by Compaq Diagnostics Tests. Some codes listed in this table will not apply to the computers described in this manual and will not be detailed in the tables that follow.

Summary of Test Error Codes
Error Code Range
0100 - 0199 0200 - 0210 0301 - 0304 0401 - 0498 0501 - 0516 0600 - 0699 0802 - 0824 1101 - 1109 1201 - 1210 1700 - 1799 1800 - 1823 1900 - 1906 2113 - 2199 2402 - 2480 2502 - 2502

Device Description
Processor (P1) Memory Keyboard Parallel Port Video Display Unit Diskette Drive Monochrome Video Board Serial Port Modem Hard Drive CD-ROM Tape Drive Second Processor (P2) Enhanced Color Graphics (ECG/VGA) Pen/Digitizer

Error Code Range
3113 - 3199 3206 - 3206 3300 - 3333 3400 - 3401 4113 - 4199 5100 - 5130 5234 - 5240 6000 - 6089 6500 - 6599 6600 - 6699 6700 - 6799 7000 8601 8700 - 8702

Device Description
Third Processor (P3) Audio System Mediavision Spectrum 16 Multimedia TV Tuner Board Fourth Processor Plasma Display System Advanced Color Graphics (AGC) Network Card SCSI Hard Drives CD-ROM Drives SCSI Tape Drives Server Manager/R Board Auxiliary Input Interface Game Port

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The remaining tables list possible error codes (AABB-CC), descriptions of each error condition, and recommended actions to resolve the error condition.

Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.

For assistance in the removal and replacement of a particular subassembly, see the "Removal and Replacement Procedures" chapter in the product-specific MSG.

Microprocessor
Error Code
0101-xx 0102-xx

Description
CPU test failed. Coprocessor error.

Recommended Action
Replace the system board and retest. 1. Run Computer Checkup or Computer Setup and retest. 2. Replace the system board and retest. The following step applies to error codes 0103-xx through 0106-xx. Replace the system board and retest.

0103-xx

DMA controller failed.

0104-xx 0105-xx 0106-xx

Interrupt controller failed. Port error. Keyboard controller self-test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock test failed. Programmable timer test failed. Protected mode test failed. Speaker test failed.

0107-xx 0108-xx 0109-xx 0110-xx 0113-01 0114-01

The following steps apply to error codes 0107-xx through 0109-xx: 1. Replace the battery/clock module and retest. 2. Replace the system board and retest. Replace the system board and retest: Replace the system board and retest. 1. Verify the speaker connection. 2. Replace the system board and retest.

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Diagnostic Error Codes

Memory
Error Code
0200-xx 0202-xx 0203-xx 0204-xx 0205-xxx 0209-xxx 0211-xx 0212-xxx 0214-xx 0215-xx

Description
Machine ID test failed. System ROM checksum failed Write/read test failed. Address test failed. Walking 1s test failed. RAM long test failed. Random pattern test failed. Cache test failed. Noise test failed. Random address test failed.

Recommended Action
Reinsert memory modules and retest. The following steps apply to error codes: 0202-xx through 0211-xx: 1. Remove one memory module at a time until the error message stops. 2. Replace other removed modules one at a time, testing each to ensure the error does not return. 3. Replace the system board and retest.

Replace system board and retest. The following steps apply to error codes: 0214-xx through 0215-xx: 1. Remove one memory module at a time until the error message stops. 2. Replace other removed modules one at a time, testing each to ensure the error does not return. 3. Replace the system board and retest.

Keyboard
Error Code
0300-xx 0301-xx 0302-xx 0304-xx

Description
ID test failed Self-test/interface test failed. Individual key test failed. Repeat test failed.

Recommended Action
The following steps apply to error codes: 0300-xx through 0304-xx: 1. Check the keyboard connection. If disconnected, turn the computer off and connect the keyboard. 2. Replace the keyboard and retest. 3. Replace the system board and retest.

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Parallel Port
Error Code
0401-xx 0402-xx 0403-xx

Description
Failed or not connected Printer port test failed. pattern test failed.

Recommended Action
The following steps apply to 0401-xx through 0403-xx: 1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Replace system board and retest.

Diskette Drive
Error Code
0600-xx 0601-xx 0602-xx 0603-xx 0604-xx 0605-xx 0606-xx 0610-xx

Description
ID drive types test failed. Format failed. Read test failed. Write, read, compare test failed. Random seek test failed. ID media test failed. Speed test failed. Change line test failed.

Recommended Action
The following steps apply to 0600-xx through 0610-xx: 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest.

Serial Port
Error Code
1101-xx

Description
Serial port test failed.

Recommended Action
1. Run Computer Setup or Windows NT, Windows 95, or Windows 98 utilities. 2. Replace the system board and retest.

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Diagnostic Error Codes

Modem Communications
Error Code
1201-xx 1203-xx 1204-xx 1205-xx 1210-xx

Description
Internal test failed. External termination test failed. Auto originate test failed. Auto answer test failed. Direct connect test failed.

Recommended Action
The following steps apply to error codes: 1201-xx through 1210-xx: 1. Disconnect from the phone line and retest. 2. Check the phone number. 3. Check the modem line. 4. Replace the modem and retest.

Hard Drive
Error Code
1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1708-xx 1710-xx 1715-xx 1716-xx 1717-xx 1719-xx 1724-xx 1736-xx

Error
Format test failed. Read test failed. Write/read/compare test failed. Random seek test failed. Controller test failed. Format bad track test failed. Park head test failed. Head select test failed. Conditional format test failed. ECC* test failed. Power mode test failed. Network preparation test failed. Monitoring test failed.

Recommended Action
The following steps apply to 1701-xx through 1736-xx 1. Run Computer Setup and verify drive type. 2. Replace the hard drive signal and power cables and retest. 3. Replace the hard drive and retest. 4. Replace the system board and retest.

*Error Correction Code

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Tape Drive
Error Code
1900-xx 1901-xx 1902-xx 1903-xx 1904-xx 1905-xx 1906-xx 1910-xx

Description
ID test failed. Servo test failed. Format or format verification test failed. Sensor test failed. BOT/EOT test failed. Read test failed. Write/read/compare failed. Tape erase test failed.

Recommended Action
The following steps apply to 1900-xx through 1910-xx: 1. Replace the tape cartridge and retest. 2. Check and/or replace the signal cable and retest. 3. Check the switch settings on the adapter board (if applicable). 4. Replace the tape adapter board (if applicable) and retest. 5. Replace the tape drive and retest. 6. Replace the system board and retest.

Video
Error Code
2401-xx

Description
Graphics controller test failed.

Recommended Action
1. Replace the video board and retest. 2. Replace the system board and retest. The following steps apply to 2402-xx through 2419-xx: 1. Run the Configuration and Diagnostics utilities. 2. Replace the monitor and retest. 3. Replace the video/system board and retest.

2402-xx 2403-xx 2404-xx 2405-xx 2406-xx 2408-xx 2409-xx 2410-xx 2411-xx 2412-xx 2418-xx 2419-xx

Memory test failed. Attribute test failed. Character set test failed. 80 × 25 mode 9 × 14 character cell test failed. 80 × 25 mode 8 × 8 character cell test failed. 320 × 200 mode color set 0 test failed. 320 × 200 mode color set 1 test failed. 640 × 200 mode test failed. Screen memory page test failed. Gray scale test failed. ECG/VGC memory test failed. ECG/VGC ROM checksum test failed.

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Diagnostic Error Codes

Video Continued Error Code
2420-xx 2421-xx 2422-xx

Description
Graphics attribute test failed. ECG/VGC 640 × 200 graphics mode test failed. ECG/VGC 640 × 350 16 color set test failed. ECG/VGC 640 × 350 64 color set test failed. ECG/VGC monochrome text mode test failed. ECG/VGC monochrome graphics mode test failed. 640 × 480 graphics test failed. 320 × 200 graphics (256 color mode) test failed. Advanced VGA Controller test failed. 132-column Advanced VGA test failed. Advanced VGA 256 Color test failed. Advanced VGA BitBLT test. Advanced VGA DAC test. Advanced VGA data path test. Advanced VGA BitBLT test. Advanced VGA Linedraw test.

Recommended Action
Replace the monitor and retest. Replace the video/system board and retest. The following steps apply to error codes: 2422-xx through 2456-xx: 1. Run the Configuration and Diagnostics utilities. 2. Replace the monitor and retest. 3. Replace the video/system board and retest.

2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx

2458-xx 2468-xx 2477-xx 2478-xx 2480-xx

The following steps apply to 2458-xx through 2480-xx: 1. Replace the video board and retest. 2. Replace the system board and retest.

Audio
Error Code
3206-xx

Description
Audio System Internal Error.

Recommended Action
Replace the system board and retest.

Note: When Windows 95 is installed, changes to ESS sound device configuration do not take effect until the computer is restarted (turned off and on).

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Network Interface
Error Code
6000-xx 6014-xx 6016-xx 6028-xx 6029-xx 6054-xx 6056-xx 6068-xx 6069-xx 6089-xx

Description
ID test failed. Configuration test failed.* Reset test failed.* Internal test failed.* External test failed.* Configuration test failed.** Reset test failed.** Internal test failed.** External test failed.** Open test failed.**

Recommended Action
The following steps apply to 6000-xx through 6089-xx: 1. Run Computer Setup or Windows NT or Windows 95 utilities. 2. Verify test procedures. 3. Replace the network board, if installed. 4. Replace the system board.

* Ethernet only. ** Token Ring only.

CD-ROM
Error Code
6600-xx 6605-xx 6608-xx 6623-xx

Description
ID test failed. Read test failed. Controller test failed. Random read test failed.

Recommended Action
The following steps apply to 6600-xx through 6623-xx: 1. Replace the CD media and retest. 2. Check the jumper settings on the adapter board. 3. Verify that the speakers are connected. 4. Check and/or replace the power and signal cables and retest. 5. Replace the CD-ROM drive and retest.

Pointing Device
Error Code
8601-xx 8602-xx

Description
Mouse test failed. Interface test failed .

Recommended Action
The following steps apply to error codes 8601-xx through 8602-xx: 1. Replace with a working mouse and retest. 2. Replace the system board and retest.

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Diagnostic Error Codes

Special Error Codes
This section includes the error codes for the following devices:
n n n n

SCSI hard drives SCSI tape drives SCSI PD-CD drives All CD-ROM drives

The SCSI error codes consist of three components, AABB-CC, where AA = Device Name BB = Test Name CC = Error Code For example, a diagnostic error code of 6523-05 indicates that the diagnostics program was testing the hard drive random-read function and received a seek failure. The device is faulty and must be replaced.

Device Names
65XX-XX 66XX-XX 67XX-XX Hard Drive CD-ROM Drive and PD-CD Drive Tape Drive

Test Names
XX00-XX XX05-XX XX06-XX XX08-XX XX09-XX XX23-XX XX28-XX ID Read SA/Media Controller Media erase Random read Media load/unload

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Test Error Codes
Error Code
XXXX-02 XXXX-03 XXXX-05 XXXX-06 XXXX-07 XXXX-08 XXXX-09 XXXX-10 XXXX-11 XXXX-12 XXXX-13 XXXX-14 XXXX-15 XXXX-16 XXXX-17

Description
Drive not installed. Media not in drive. Seek failure. Drive timed out. Drive busy. Drive already reserved. Unknown. Unknown. Media soft error. Drive not ready. Media error. Drive hardware error. Illegal drive command. Media was changed. Tape write-protected.

Recommended Action
Check cable connections. Check for and install DATA CD or write-enabled tape in drive. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device.

Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. 1. Disable write-protect on tape cartridge. 2. Replace tape drive. Replace the indicated device. Replace the indicated device. 1. Back up data and perform Surface Analysis to reallocate defect. 2. Replace drive. 1. Replace current DATA CD with different DATA CD. 2. Replace drive. 1. Ensure correct media type for this tape drive. 2. Replace current tape with new tape. 3. Replace tape drive.

XXXX-18 XXXX-21 65XX-24

No data detected. Drive command aborted. Media hard error.

66XX-24

Media hard error.

67XX-24

Media hard error.

XXXX-25 XXXX-30 XXXX-31 XXXX-32 XXXX-33 XXXX-34 XXXX-35

Unknown. Controller timed out. Unrecoverable error. Controller/drive disconnected. Illegal controller command. Invalid SCSI bus phase. Invalid SCSI bus phase. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device.
continued

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Diagnostic Error Codes

Test Error Codes Continued Error Code
XXXX-36 XXXX-39 XXXX-40 XXXX-41 XXXX-42 XXXX-43 XXXX-44 XXXX-50 XXXX-51 XXXX-52 XXXX-53 XXXX-54 XXXX-60 XXXX-61 XXXX-65 XXXX-90

Description
Invalid SCSI bus phase. Error status from drive. Target timed out. SCSI bus stayed busy. ACK/REQ lines bad. ACK did not deassert. Parity error. Data pins bad. Data line 7 bad. MSG, C/D, and/or I/O lines bad. BSY never went busy. BSY stayed busy.

Recommended Action
Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device. Replace the indicated device.

Controller CONFIG-1 register bad. Replace the indicated device. Controller CONFIG-2 register bad. Replace the indicated device. Media not unloaded. Fan failure. Replace the indicated device. 1. Ensure fan(s) connected. 2. Replace nonfunctional fan(s). 1. Ensure proper air flow. 2. Perform required maintenance and cleaning. 1. Install tape(s) in autoloader tape drive according to test instructions. 2. Change autoloader magazine.

XXXX-91

Over temperature.

XXXX-99

Autoloader reported tapes not loaded properly.

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