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2
SETUP UTILITIES AND DIAGNOSTIC FEATURES
Compaq Computer Setup Utilities and diagnostic features provide information needed about the computer system when contacting Compaq Customer Support. These tools can also be used to:
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Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware. Determine if all of the devices installed on the computer are recognized by the system and functioning properly. Determine information about the operating environment of the computer. Solve system configuration errors detected but not automatically fixed during the PowerOn Self-Test (POST). Establish and manage passwords and other security features. Establish and manage energy-saving timeouts.
2.1.
Computer Setup Utilities
Use Computer Setup Utilities to do the following:
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Change factory default. Set the system date and time. Set, view, change, or verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives. Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set your system to:
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always Quick Boot (default); periodically Full Boot (from every 1 to 30 days); or always Full Boot.
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Enable or disable Network Server Mode, which allows the computer to boot the operating system when the power-on password is enabled. The keyboard and mouse remain locked until the power-on password is entered. Select Clean or Descriptive mode for displaying Power-On Self-Test (POST) messages. Clean mode suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Descriptive mode during POST, press any key (except F10 or F12). Establish Ownership Tag, the text of which is displayed each time the system is turned on or restarted.
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Enter the Asset Tag or property identification number assigned by your company to this computer. Enable power-on password prompting during system restarts (warm boots) as well as during power-on. Establish a setup password that controls access to Computer Setup and the settings described in this section. Secure the serial, USB, or parallel ports so that they cannot be used until they are unsecured. Enable or disable QuickLock and QuickBlank features. Enable or disable removable media boot ability. Enable or disable removable media write ability. Solve system configuration errors detected but not automatically fixed during the PowerOn Self-Test (POST). Replicate your system setup by saving system configuration information on diskette and restoring it on one or more computers.
2.1.1
Using Computer Setup Utilities
To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start È Shut Down È Restart the Computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.
If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again, to access the utility.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced. 3. Using the arrow keys or the Tab key, select the option you want and press the Enter key. To return to the Computer Setup Utilities menu, press the Esc key. 4. To apply and save changes, select File È Save Changes and Exit. If you selected an option that automatically restarted the computer, changes were applied at that time. If you have made changes that you do not want applied, select Ignore Changes and Exit. If you have already applied changes you now want to eliminate, select Set Defaults and Exit. This option will restore the original system defaults.
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Setup Utilities and Diagnostic Features
2.1.2
Computer Setup Menu
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File
Option
System Information
Description
Lists product name, processor type/speed/stepping, CPU serial number, system ROM date, system board revision, installed memory size, and asset tracking number. Allows you to set system time and date. Saves system configuration to a blank 1.44-MB diskette. Restores system configuration from a diskette. Restores factory default settings. Exits Computer Setup without applying or saving any changes. Saves changes to system configuration and exits Computer Setup. Lists the currently installed drive A (preinstalled diskette drive) and drive B devices. Enables/disables removable media booting and removable media writing. Note: After saving changes to Removable Media, the computer will restart. Turn the computer off, then on, manually.
Set Time and Date Save to Floppy Restore from Floppy File Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit
Storage
Diskettes
Removable Media
IDE Devices
Lists information regarding IDE devices connected to the system. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as ATAPI devices. Allows you to set hard drive to Ultra-DMA (Ultra-ATA), EDMA, or PIO mode operation. Enables/disables IDE drive translation. Allows you to specify boot order of installed peripheral devices (such as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Enables setup (administrator) password. See Section 3.2, "Asset Tracking and Security," for more information.
IDE Drive Timing IDE Drive Translation Boot Order
Security
Setup Password
Power-On Password
Enables power-on password. Specifies prompting for Power-On Password. See Section 3.2, "Asset Tracking and Security" for more information.
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Computer Setup Menu Continued Heading
Security
Option
Password Options
Description
Enables/disables network server mode, keyboard QuickLock, QuickBlank screen when locked, and QuickLock in energy saver mode. See Section 3.2, "Asset Tracking and Security," for more information. Note: This selection will appear only if a power-on password is set.
Smart Cover
Enables/disables Smart Cover Sensor and Cover Lock. (Feature supported on select models only.) Lists most recent cover removal. (Feature supported on select models only.) See Section 3.2, "Asset Tracking and Security," for more information.
Device Security Security Network Service Boot System IDs
Enables/disables serial, parallel, and USB ports and audio security. Enables/disables Network Service Boot. (Feature supported on select models only.) Allows you to set Asset Tag and Ownership Tag. Allows setting of Chassis Serial Number if current number is invalid. Also allows you to set keyboard locale setting (e.g., English or German) for System ID entry. See Section 3.2, "Asset Tracking and Security," for more information.
Power
Energy Saver Timeouts
Allows you to set energy saver mode to advanced, disabled, or minimal. Allows you to enable/disable timeouts or manually select timeout values. Note: This selection will appear only when energy saver mode is set to advanced.
Energy Saver Options
Allows you to set power button configuration (on/off or suspend/wakeup.) Allows user to enable/disable power LED blink in suspend mode. Note: This selection will appear only if the energy saver mode is enabled.
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Setup Utilities and Diagnostic Features
Computer Setup Menu Continued Heading
Advanced*
Option
Power-On Self Test Onboard Devices PCI Devices
Description
Allows you to set POST mode (QuickBoot or FullBoot) and enables/disables POST messages. Allows you to set resources for onboard system devices (serial port, parallel port, etc.). Lists currently installed PCI devices and their IRQ settings. Allows you to reconfigure IRQ settings for these devices or to disable them entirely.
ISA PnP Devices
Lists current settings of plug and play (PnP) devices. Enables or disables plug and play devices. Note: Appears only when plug and play devices are currently installed.
Bus Options
Enables/disables PCI bus mastering, PCI reset on warm boot, and PCI VGA palette snooping. Allows you to set ISA back-to-back I/O (fast/legacy) delay and bus priority (ISA/PCI).
Device Options PCI VGA Configuration
Allows you to set printer mode (flexible/standard), NumLock state at power-on, and Erase-Eaze Keyboard support. Allows users to specify which VGA controller will be the "boot" or primary VGA controller. Appears only if there are multiple PCI video adapters in the system.
*These options should be used by advanced users only.
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2.2
Computer Diagnostics
The following section applies only to computers equipped with a diskette drive.
Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This diskette will play an important role in the restoration process if you ever experience a major system failure. It will also allow you to run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is Enhanced Compaq Insight Personal Edition (Diagnostics for Windows), described later in this guide.
2.2.1
Create a Diagnostics Diskette
DOS-Based
The following section applies only to computers equipped with a diskette drive.
To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB diskettes), run the SOFTPAQ executable file found in C:\DIAGDISK\ to extract the necessary files. Insert a blank, 1.44MB formatted diskette into the diskette drive, then run C:\DIAGDISK\PDIAG\MAKEDISK.BAT.
To obtain the SOFTPAQ executable filename, run DIR C:\DIAGDISK\SP*.EXE.
Windows-Based Using the Windows or Windows NT operating system: Click Start È Compaq Information Center È Create Diagnostics Disk. Insert a diskette into the diskette drive and follow the instructions on the screen.
2.2.2
Computer Checkup (TEST)
Use Computer Checkup (TEST) in the following instances to:
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Determine if all the devices installed on the computer are recognized by the system and functioning properly. Running Test is optional but recommended after installing or connecting a new device. Save, print, or display the information generated by TEST. You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center. Reproduce the same environment on another computer for testing.
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2.2.3
View System Information (INSPECT)
Use View System Information (INSPECT) to:
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View information about the system once it has been configured. Save, print, or display the information generated by INSPECT. You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center. Assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing.
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Setup Utilities and Diagnostic Features
The information provided by INSPECT includes:
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Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette, CD-ROM, DVD-ROM tape, or hard drives installed Active printer and communications interfaces Modem type installed Graphics settings Windows WIN.INI file details
Categories or items of information displayed by INSPECT are similar to but may vary slightly from those available in Compaq Diagnostics for Windows.
Using Computer Checkup (TEST) or View System Information (INSPECT) Before you run TEST or INSPECT, you must create a diagnostics diskette. See Section 2.2.1, "Create a Diagnostics Diskette," for instructions.
1. Reboot your computer from the diagnostics diskette you have created. Press Enter to bypass the title screen, if necessary. 2. Select either Computer Checkup (TEST) or View System Information (INSPECT). When running TEST: 1. Select the option to view the device list. A list of the installed hardware devices appears. 2. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured by Compaq; devices from other manufacturers may not be detected.
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If the list is correct, select OK and go on to step 3. If the list is incorrect, be sure that any new devices are installed properly. Quick Check Diagnostics--This option runs a quick, general test on each device with a minimal number of prompts. If errors occur, they are displayed when the testing is complete. Automatic Diagnostics--This option runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors. Prompted Diagnostics--This option allows maximum control over the device testing process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors.
3. Select one of the following from the test option menu:
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Follow the instructions on the screen as the diagnostic tests are run on the devices. To exit either TEST or INSPECT, press the Esc key to reach the Exit option. Then press Enter.
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2.2.4
Enhanced Compaq Insight Personal Edition (Windows)
Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view:
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System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system Windows version
Depending on the version, Compaq Insight Personal Edition may include diagnostic tests to determine if all the devices installed on the computer are recognized by the system and are functioning properly. Using Compaq Insight Personal Edition 1. Select the Compaq Insight Personal Edition icon or the Compaq Diagnostics icon, located in the Control Panel. The screen displays an overview of the computer hardware and software. 2. For specific hardware and software information, select a category from the Categories menu or from the toolbar.
As you move your cursor over the toolbar icons, the corresponding category names appear near the cursor.
3. To display more detailed information in a selected category, click More in the Information Level box. Categories or items of information displayed by Compaq Insight Personal Edition are similar to but may vary slightly from the information presented in View System Information (INSPECT). To print the information, click File, then select Print. Select one of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.
4. Review and print this information.
5. To exit Compaq Insight Personal Edition, click File, then click Exit.
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Setup Utilities and Diagnostic Features
Running Diagnostic Tests If your version of Compaq Insight Personal Edition includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error. 1. Select the Test tab. 2. Select one of the following options:
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Quick Test--Runs a quick, general test on each device with a minimal number of prompts. Complete Test--Runs maximum testing of each device with minimal prompts. Custom Test--Runs only the tests you select. To select specific devices or tests, find the device in the list, then click the box beside each test to select or deselect it. When selected, a red check mark appears in the box.
3. Select Interactive Mode or Unattended Mode. 4. In Interactive Mode, the diagnostic software will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode. 5. Click the Begin Testing button. Test Status is displayed, showing the progress and result of each test. 6. If errors are found, click the Error tab to display more detailed information and recommended actions. By following the recommended actions, you may be able to solve some problems yourself. 7. Click Print or Save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance. 8. To exit Compaq Insight Personal Edition, click File, then click Exit.
2.3
Protecting Your Software
To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. You can order a set of backup diskettes from Compaq at nominal cost for all of the software preinstalled on the computer, or you can make a set. Refer to the operating system or backup utility documentation for instructions on making backup copies of data files. Another option is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to selectively restore the original system software.
2.3.1
Ordering Backup Diskettes
You can order all software as a single set, or you can order the various software packages separately.
Before calling Compaq to place your order, be sure to have the serial number of your computer available. This number is necessary for all diskette purchases.
For a list of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide.
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2.3.2
Compaq Deskpro Supplement CD
The Compaq Deskpro Supplement CD offers easy deployment and recovery of the system software. Along with the Microsoft operating system CD, the Compaq Deskpro Supplement CD enables the user to selectively restore the original system software. This can be extremely helpful in the event of hard drive failure or corruption. The Compaq Deskpro Supplement CD is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD.
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Setup Utilities and Diagnostic Features