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SERVICE BULLETIN
PRODUCT: CRT Monitor BULLETIN: MON00-007 MODEL: ALL MODELS
SUBJECT: Warranty Claims
BACKGROUND: Samsung is revising the method of inputting defect, repair, and location codes into the Warranty NARDA Claims. 1) Defect Codes defect codes such as NONE will no longer be accepted and must be as accurate as possible with the given EIA codes. Defect codes must be listed in the appropriate box on the NARDA claim. Defect codes have been found floating in the Customer Complaint box. 2) Repair Codes Repair codes must be as accurate as possible, not confusing mechanical with electrical alignments and internal with external. Repair codes must be listed in the appropriate box on the NARDA claim. Repair codes have been found listed in the Explanation of Service Performed box. 3) Location Codes - Location code NISM no longer will be accepted. Location codes must be listed in the appropriate box on the NARDA claim. Location codes have been found randomly placed all over the NARDA claims. The change is being made in order to increase data accuracy input to our database.
Disclaimer: This information is provided "as is" without warranty of any kind either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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SOLUTION: Please observe the following guidelines and refer to NARDA form example on page 3. 1) Defect Codes: 1A) Codes must be derived from the information provided by the customer or by the actual symptom observed by the technician. See Example 1. 1B) List the defect code in the DEFECT CODE box. See Example 1. 2) Repair Codes: 2A) Codes must input into the MFG CODE/REF box. See Example 2 3) Location Codes: 3A) When replacing a part the location code must be input to the NARDA claim to the right of PART NO. See Example 3 3B) When performing work to a component other than replacing it the location code must be input to the NARDA claim in the PART NO/REF NO box. See Example 4. 3C) Performing a necessary alignment do to a customer complaint, using soft-jig or any other factory alignment jig which will set the monitor to within factory specifications, use the EPROM location usually IC203. Check service manual for the appropriate IC location. See Example 4.
PARTS LIST:
Original Method
QTY. PART NO./REF NO. PART DESCRIPTION
New Method
QTY. PART NO./REF NO. Description
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