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Service Manual

Phaser® 360 Color Printer

Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in operating instructions unless you are qualified to do so. This printing: 10-27 1997 070-9923-00

Copyright © 1997 by Tektronix, Inc. Printed in the United States of America. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000. Tektronix® is a registered trademark of Tektronix, Inc. TekColorTM and PhotofineTM are trademarks of Tektronix, Inc. PhaserTM is a trademark of Tektronix, Inc. for color printers and related products. AdobeTM and PostScriptTM are trademarks of Adobe Systems, Incorporated which may be registered in certain jurisdictions. PowerBook®, Macintosh® and EtherTalk® is a registered trademark of Apple Computer, Incorporated. TimesTM, HelveticaTM, and PalatinoTM are trademarks of Linotype-Hell AG and/or its subsidiaries. Micronta® is a registered trademark of Radio Shack. Microsoft® and Microsoft Windows® are registered trademarks of Microsoft Corporation. Novell® and NetWare® are registered trademarks of Novell, Inc. OS/2® is a registered trademark of International Business Machine Corporation. PANTONE Colors generated by the Phaser 360 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate color. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc. or their respective companies. Pantone, Inc., 1988 TCP/IP is a trademark of FTP Software. Copyright (c) 1986, 1987, 1988, 1989 by FTP Software, Inc. All rights reserved. PC/TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts Institute of Technology. FTP Software has made extensive modifications and enhancements to the M.I.T. programs. TokenTalk® is a registered trademark of Apple Computer, Incorporated. TORXTM is a trademark of TEKTRON. The X Window SystemTM is a trademark of Massachusetts Institute of Technology. Other marks are trademarks or registered trademarks of the companies with which they are associated.

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Users safety summary
Terms in manual:
CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life.

Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply
conductor and ground. Use only the specified power cord and connector. Refer to a qualified service technician for changes to the cord or connector.

Operation of product: Avoid electric shock by contacting a qualified service technician to replace fuses inside the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.
WARNING Turning the power off using the On/Off switch does not de-energize the printer. You must remove the power cord to disconnect the printer from the mains. Keep the power cord accessible for removal in case of an emergency.

Safety instructions: Read all installation instructions carefully before you plug the product into a power source. Terms on product:
CAUTION A personal injury hazard exists that may not be apparent. For example, a panel may cover the hazardous area. Also applies to a hazard to property including the product itself. A personal injury hazard exists in the area where you see the sign.

DANGER

Care of product: Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the
power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product: Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary, contact a licensed electrician to install a properly grounded outlet.
Symbols as marked on product: DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

!
WARNING: If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can
cause an electrical shock. Electrical product may be hazardous if misused.

Service safety summary
For qualified service personnel only: Refer also to the preceding Users Safety Summary. Do not service alone: Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present. Use care when servicing with power on: Dangerous voltages may exist at several points in this product. To avoid
personal injury, do not touch exposed connections and components while power is on. Disconnect power before removing the power supply shield, soldering, or replacing components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into contact with dangerous voltages and currents. Power source: This product is intended to operate from a power source that will not apply more than 250 volts rms between the supply conductors or between either supply conductor and ground. A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation.

Contents
1 General Information
Phaser 360 overview 1-2 Solid inks 1-3 Memory considerations 1-3 Print engine assemblies 1-4 The main board 1-12 Combination sensors and their meanings 1-13 Media tray type sensing 1-13 Front panel 1-14 Rear panel 1-15 Specifications 1-17 Regulatory specifications 1-21

2

Installing the Printer and Drivers
Pre-install questions for customers 2-2 Unpacking 2-6 Inventory for printer 2-6 Setting up the printer 2-8 Cabling the printer 2-10 Connecting the printer to a Macintosh 2-10 LocalTalk connection to a Macintosh 2-10 Ethernet connection to a Macintosh 2-10 Connecting the printer to a PC 2-11 Direct connection to a PC 2-11 Networked connection to a PC using the printer's Ethernet port 2-11 Connecting the printer to a workstation 2-11 Direct connection to a workstation 2-11 Networked connection to a workstation 2-11 Installing a SCSI hard disk drive on a Phaser 360 2-12 Turning on the printer 2-13 Startup page 2-13 Configuration page 2-14

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Driver and communication set up 2-23 Installing printer software for Macintosh 2-23 Setting up the Phaser 360 printer driver 2-24 Setting up the Apple LaserWriter 8 printer driver 2-24 Setting up the Phaser 360 GX printer driver 2-25 Installing a printer driver for Microsoft Windows 95 2-26 Installing printer software for Windows NT 4.0 2-28 Installing printer software for Windows NT 3.51 2-30 Installing printer software for Windows 3.1 2-32 Setting up the printer on a network (Windows NT 3.5 and 3.51) 2-34 TCP/IP connection 2-34 AppleTalk connection 2-35 Setting up the printer on a network (Windows NT 4.0) 2-36 To add or update the driver on a Windows NT 4.0 Server or Workstation Workstation software - downloadable printer utility files 2-38 PhaserPrint for UNIX software (demo) 2-38 Setting the printer's IP address using the front panel 2-39 Configuring a Novell NetWare 3.x server for the printer 2-40 Configuring Novell Netware 4.x server for the printer 2-41 NDS method 2-41 Bindery method 2-41 Configuring TCP/IP on a UNIX host 2-42

2-36

3

Verifying the Printer and Host Connections
Verifying printing from a Macintosh 3-1 Selecting the printer via the Chooser 3-1 Printing the directory from a Macintosh 3-2 Verifying that an application communicates to the printer 3-3 Using the Error Handler utility 3-3 Verifying printing from a PC 3-4 DOS connection verification 3-4 Windows 95 driver verification 3-4 Windows 3.1 driver verification 3-5 OS/2 connection verification 3-6 Novell NetWare verification 3-6 Send a print file to the printer 3-7 Using the Error Handler utility 3-7 Verifying printing from a workstation 3-8 Verifying and printing using the TCP/IP protocols 3-8 Using the Error Handler utility 3-9

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Phaser 360 Color Printer

4

Key Operator Training
Printer controls and indicators 4-2 Printer rear panel connections 4-2 Loading consumables 4-3 Cleaning 4-4 Clearing paper jams 4-5 Affecting print quality 4-5 Moving the printer 4-5 Warranty information 4-6 Supplies ordering 4-6 If you need help 4-7 Receiving email update notices 4-8 Customer Support Hotline 4-8 Downloading files from the Tektronix Color Printer Information Server 4-9 Using the automated fax systems 4-9 Service support 4-11 Accessing the printer's web page 4-11

5

Theory of Operation
Overview 5-1 Functional block diagram 5-2 Drum/transfix assembly 5-3 Maintenance tray 5-5 Printhead 5-7 Ink loader 5-11 Cap/wipe/purge assembly 5-12 Power supply 5-14 Print process in operation 5-16 Printhead tilt 5-16 Drum preparation 5-18 Printing (300 x 300 dpi) 5-20 Printing (600 x 300 dpi) 5-22 Printing (450 x 800 dpi) 5-23 Fast Color printing (193 x 300 dpi) 5-23 Paper pick 5-24 Transfixing, stripping and exiting 5-26 Printer self-maintenance 5-28 Printhead maintenance cycle 5-28 Paper preheater cleaning 5-31 Pick roller cleaning 5-31 Transfix roller oiling 5-32 Drum cleaning (chase page) 5-32

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6

Troubleshooting
System power-up sequence 6-1 Print engine troubleshooting 6-3 Verifying main board CPU operation 6-3 Verifying print engine operation by using its test print 6-5 Verifying power supply operation 6-6 Measuring power supply voltages 6-6 Inspecting the power supply fuses 6-9 Testing for shorted drivers 6-9 Testing for a shorted motor 6-10 Testing motor and solenoid resistances 6-10 Media jams and the paper path 6-11 Media-based problems 6-11 Paper-pick errors 6-11 Print transfer jams 6-12 Checking the process motor and drive train 6-13 Media skews passing through the paper path 6-13 Printing and print quality problems 6-14 Streaks or lines across the print 6-14 Streaks or lines down the print 6-14 Scratches in the transparency parallel to the long axis of printing 6-15 White portion of print is colored 6-15 Color is uneven 6-15 Not printing 6-15 Printing too light or too dark 6-16 Image is offset or cut off 6-16 Wrinkling 6-16 Oil streaks on top of print 6-16 Error codes and messages 6-17 PC-based diagnostics 6-29 Requirements 6-29 Starting the diagnostics 6-30 Selecting tests 6-33 Running tests 6-35 Saving and restoring test selections 6-40 Saving and restoring other settings 6-40

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Phaser 360 Color Printer

The diagnostic pull-down menus summary 6-41 Test Command (Alt-T) 6-41 View Menu 6-41 Run Command 6-41 Next Command 6-41 Stop Command 6-41 File Menu (Alt-F) 6-42 Options Menu 6-42 Help Menu 6-42 Problems and solutions 6-43 Power problems 6-43 Front panel indications 6-43 Macintosh printing problems 6-43 PC DOS printing problems 6-45 Windows printing problems 6-46 Workstation printing problems 6-47 Image processor hard and soft error indicators 6-47

7

Cleaning and Maintenance
Cleaning 7-2 Cleaning Page 7-3 Vacuum 7-3 Drum temperature sensor 7-3 Maintenance 7-4 Maintenance tray 7-4 Waste tray 7-4 Lubrication 7-5 Inspection 7-6

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8

Field Replaceable Unit Disassembly/Assembly
Required tools 8-1 Lower Paper Tray Assembly 8-2 Cabinet panels and covers 8-4 Ink loader 8-6 Fans 8-8 Rear fan 8-8 Drum fan 8-9 Power supply 8-10 Vacuum system 8-11 Vacuum pump 8-11 Accumulator 8-12 Solenoid valve 8-13 Y-axis belt drive assembly 8-15 Heaters 8-17 Paper preheater 8-17 Drum heater 8-19 Drum position sensor assembly 8-20 Drum/transfix assembly 8-23 Motors 8-28 Y-axis (drum) motor and process motor 8-28 Cap/wipe/purge drive motor 8-30 X-axis drive assembly 8-32 Printhead 8-33 Cap/wipe/purge assembly 8-37 Stripper finger assembly 8-39 Rollers 8-40 Exit roller 8-40 Lower feed roller and feed roller magnetic clutch 8-42 Pick roller 8-43 Head tilt cam gear 8-45 Replacement 8-47 Circuit boards 8-50 I/O board 1 8-50 I/O board right and transfix solenoid/sensor bracket 8-51 I/O board 4 8-52 Power control board 8-53 Interconnect board 8-55 Main board 8-57 RAM SIMM 8-58 Code ROM SIMM 8-60 Font SIMM 8-61 Network card 8-62

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Phaser 360 Color Printer

9

Checks and Adjustments
Required tools summary 9-1 Front panel menu 9-2 Bypass mode 9-4 Cool down mode 9-4 Printing test prints 9-5 Printing service test prints 9-5 Printing the configuration page 9-5 Adjustments 9-6 Paper-feed belt tension adjustment 9-6 Y-axis belts tension adjustment 9-7 Printhead-to-drum spacing adjustment 9-9 Cap/wipe/purge assembly belt adjustments Drum position encoder gap 9-13 Vacuum check 9-15 Resetting NVRAM 9-17 Viewing NVRAM contents 9-18

9-11

A B C

Field Replaceable Units List Test Patterns Wiring Diagrams

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Figures
Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 Figure 1-5 Figure 1-6 Figure 1-7 Figure 1-8 Figure 1-9 Figure 1-10 Figure 1-11 Figure 1-12 Figure 2-1 Figure 2-2 Figure 2-3 Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15 Figure 5-16
The Phaser 360 printer (shown with optional Lower Paper Tray Assembly) 1-1 Internal features of the print engine 1-4 Circuit boards of the print engine (right front view) 1-5 Circuit boards of the print engine (left-rear view) 1-6 The printer's I2C bus 1-7 Printhead maintenance system of the print engine 1-8 Left-side sensors and switches on the print engine 1-9 Right-side sensors and switches on the print engine 1-10 Solenoids on the print engine 1-11 Features of the main board 1-12 Printer front panel 1-14 Printer rear panel with the optional LocalTalk card 1-16 The printer packaging 2-7 Unlocking the transit restraint lock 2-8 Connecting a SCSI hard disk drive to a Phaser 360 Overview of the printer 5-2 The drum and its systems 5-3 The drum/transfix assembly 5-4 The drum maintenance tray 5-5 The printhead 5-7 The ink-jet array nozzle arrangement and cross-section 5-8 X-axis printhead movement during printing 5-9 The printhead tilting mechanism 5-10 The ink loader 5-11 The cap /wipe/purge assembly 5-12 The cap/wipe/purge assembly and vacuum system Power supply block diagram Tilting the printhead 5-17 Drum preparation for printing 5-19 Printing the 300 x 300 dpi latent (pre-transfer) image on the drum) 5-21 Paper picking and positioning for transfixing 5-25 5-15 5-13 2-12

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Phaser 360 Color Printer

Figure 5-17 Figure 5-18 Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 6-5 Figure 6-6 Figure 6-7 Figure 6-8 Figure 6-9 Figure 6-10 Figure 6-11 Figure 6-12 Figure 6-13 Figure 8-1 Figure 8-2 Figure 8-3 Figure 8-4 Figure 8-5 Figure 8-6 Figure 8-7 Figure 8-8 Figure 8-9 Figure 8-10 Figure 8-11 Figure 8-12 Figure 8-13 Figure 8-14 Figure 8-15 Figure 8-16 Figure 8-17 Figure 8-18 Figure 8-19

Image transfixing, stripping and paper exiting 5-27 The printhead maintenance cycle 5-30 Measuring the DC voltages (test points) and fuses 6-8 Turning off AppleTalk 6-30 Configuring SoftPC's Serial Port 6-31 PC-based diagnostics screen display 6-32 The diagnostics global help screen 6-34 The Test Suite list 6-35 The Individual test within a selected test suite 6-36 Running a test 6-37 Warning regarding some printer tests 6-38 An Individual Test help screen 6-38 Sensor Test summary 6-39 The Thermal Test 6-39 The Fault History 6-40 Removing the Lower Paper Tray Assembly Removing the printer panels and covers 8-5 Removing the ink loader 8-7 Removing the rear fan 8-8 Removing the drum fan 8-9 Removing the power supply 8-10 Removing the vacuum pump Removing the accumulator 8-11 8-12 8-3

Removing the solenoid valve 8-14 Removing the Y-axis belt drive assembly 8-16 Removing the paper preheater 8-18 Removing the drum heater 8-19 Marking the drum-to-drum home flag sensor alignment 8-21 Removing the drum position sensor assembly 8-22 Removing the drum/transfix assembly (left side) 8-24 Removing the drum/transfix assembly (right side) 8-25 Removing the drum/transfix assembly (front) 8-27 Removing the process motor or the Y-axis motor 8-29 Removing the cap/wipe/purge drive motor 8-31

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Figure 8-20 Figure 8-21 Figure 8-22 Figure 8-23 Figure 8-24 Figure 8-25 Figure 8-26 Figure 8-27 Figure 8-28 Figure 8-29 Figure 8-30 Figure 8-31 Figure 8-32 Figure 8-33 Figure 8-34 Figure 8-35 Figure 8-36 Figure 8-37 Figure 8-38 Figure 8-39 Figure 9-1 Figure 9-2 Figure 9-3 Figure 9-4 Figure 9-5 Figure 9-6 Figure 9-7 Figure 9-8 Figure 9-9 Figure 9-10 Figure 9-11 Figure 9-12 Figure A-1 Figure A-2

Removing the X-axis drive assembly 8-32 Plugging the reservoir holes 8-34 Removing the printhead 8-35 Removing the cap/wipe/purge assembly Removing the exit roller 8-41 Removing the feed roller 8-42 Removing the pick roller 8-44 Removing the cam follower pin 8-46 Removing the head tilt cam gear Removing I/O board 1 8-50 8-54 8-47 Adjusting the cam follower pin 8-48 Removing I/O board right and the transfix solenoid/sensor bracket 8-52 Removing the power control board Removing the main board 8-57 8-59 8-60 Removing the interconnect board 8-56 Installing the RAM SIMM on the main board 8-38 Removing the upper and lower stripper finger assemblies 8-39

Installing the code ROM SIMM on the main board Installing the font SIMM on the main board 8-61 Installing the network card in the printer 8-62 Main menu map 9-2

Main menu map (cont.) 9-3 Setting paper-feed belt tension 9-6 Setting the Y-axis belt tension 9-8 Printhead to drum gap adjustment menu 9-9 Spacing the printhead to the drum 9-10 Aligning (timing) the cap/wipe/purge assembly drive belts 9-12 Setting the drum position encoder gap 9-14 Connecting the vacuum gauge to the printer 9-15 Selecting the vacuum check test 9-16 NVRAM menu 9-17 9-18 Viewing NVRAM contents

The printer exterior FRUs A-3 The printer interior FRUs A-7

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Phaser 360 Color Printer

Figure A-3 Figure A-4 Figure C-1 Figure C-2 Figure C-3 Figure C-4 Figure C-5 Figure C-6 Figure C-7

The printer interior FRUs (left side) A-9 Lower Paper Tray Assembly FRUs Print engine wiring diagram C-1 Wire routing on the right side of the printer near I/O board right C-2 Wire dressing above the x-axis drive C-2 Wire dressing below the x-axis drive C-3 Wire dressing the vacuum hose and drum fan C-3 Wire dressing behind the printhead C-4 Routing wiring on the left side of the printer C-4 A-10

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Tables
Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 1-6 Table 1-7 Table 2-1 Table 6-1 Table 6-2 Table 6-3 Table 6-4 Table 6-5 Table 6-6 Table 6-7 Table 6-8 Table 6-9 Table A-1 Table A-2 Table A-3 Table A-4 Table A-5
Tray switch sensor combinations 1-13 Rear panel DIP switch settings 1-16 Physical dimensions 1-17 Printer clearances 1-17 Functional specifications 1-18 Electrical specifications(tbd) 1-19 Environmental specifications 1-20 Configuration page settings 2-14 6-3 6-17

Main board power up self-test error codes Motor and solenoid resistances 6-10

Front panel and fault history log error codes and messages Power problems 6-43 Front panel indicators and their meanings Macintosh printing problems PC DOS printing problems Windows printing problems 6-43 6-45 6-46 6-43

Workstation printing problems 6-47 FRU exterior parts list A-2 FRU interior parts list A-4 FRU interior part list (left side) A-8 supplies and accessories A-9 Lower Paper Tray Assembly FRUs A-10

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Phaser 360 Color Printer

Chapter

1

General Information

This service manual contains information useful to verify operation, troubleshoot, repair, adjust, and maintain a Tektronix Phaser® 360 Color Printer. The first half of this manual familiarizes you with the printer and provides information on installing and verifying the printer and training printer customers as a part of the Option S0 printer installation procedure. The latter half of the manual includes troubleshooting guides, adjustment procedures, assembly/disassembly procedures and an FRU list. To ensure complete understanding of the product, we recommend participation in Phaser 360 service training, if available.

9923-01

Figure 1-1 The Phaser 360 printer (shown with optional Lower Paper Tray Assembly)

Service Manual

1-1

1 General Information

Phaser 360 overview
The Phaser 360 Color Printer is an Adobe PostScript Level 3 (Version 3010) color, solid ink-jet printer. It also supports monochrome PCL 5e at 300 x 300 dots per inch. The Phaser 360 prints at a number of resolutions. A 5.8 page-per-minute (ppm) Fast Color Mode, a standard 4 ppm mode of 300 x 300 dots per inch (dpi), and an Enhanced mode of 800 x 450 dpi at 1.2 ppm. The Phaser 360 features 164 built-in fonts, and is equipped with 24 Mbytes of RAM. It can be upgraded to 48 MB of RAM. The Phaser 360 is capable of job pipelining; it can print one image and process the data for the next image at the same time. It supports Check Print mode in which the first page of a multiple page print job is printed and the remainder of the job is held pending front panel approval. The printer features a SCSI port to support an external SCSI disk for additional font storage. The printer support two available paper trays: A and A4, with an optional 500-sheet high-capacity Lower Paper Tray Assembly which gives the printer a dual-tray capability. (The Lower Paper Tray Assembly is sometimes referred to as the second feeder; it only supports paper printing.) The printer prints images on A- and A4-size paper and transparency film with 5 mm (0.2 in.) margins; the bottom margin is 7 mm (0.3 in). A 64 MHz PowerPC processor oversees print engine operations and PostScript image processing. The printer features an integral bi-directional parallel port (IEEE 1284C with ECP mode) and a 10baseT Ethernet port (with support for EtherTalk, Novell NetWare/NDS, TCP/IP, DHCP and Windows Peer-to-Peer). A rear panel slot allows customers to install one "smart card" Phaser Share B Network Card. One card provides a LocalTalk port. A second, alternative card offers a 10baseT/100baseTx/10base2 Ethernet board providing standard protocol support for EtherTalk, Novell NetWare/NDS, TCP/IP and DHCP. When installed, this card disables the standard 10baseT port. A third card provides a Token Ring board providing protocol support for TokenTalk, Novell NetWare/NDS and TCP/IP. When inserted, this card also disables the standard 10baseT port. The printer features Job Accounting which maintains up to 5000 records of processed printjobs. The record contains information such as time and duration of the print and the percentage of color coverage on the print. The log of records can be retrieved using PhaserLink or PhaserShare.

1-2

Phaser 360 Color Printer

General Information

1

Solid inks
Solid inks, sometimes called phase-change inks, are solid at room temperature and are liquid at the higher temperature used during printing. The inks solidify almost instantly after being jetted onto the printer's drum. Because Tektronix' proprietary solid inks bleed much less than ordinary liquid inks, they allow the printer to print brilliant colors on plain paper.

Note

Turning the printer off and allowing it to cool causes it to perform a printhead cleaning and purge cycle upon power-up. The printer's purge cycle consumes a significant amount of ink. During normal use and servicing, turn the printer off and allow it to cool only when necessary.

Memory considerations
With its total of 24 Mbytes, the Phaser 360 prints in Fast Color, 300 x 300 dpi and 450 x 800 dpi modes, job pipeline images, quickly off-load images from the host, and store downloadable fonts. Upgrading the printer to 48 Mbytes of RAM provides maximum performance through greater image throughput, more virtual memory and greater data port buffering.

Service Manual

1-3

1 General Information

Print engine assemblies
Ink load assembly Cap/wipe/purge assembly Drum Transfix roller Power supply

Printhead Process motor

Maintenance tray Y-axis motor X-axis motor

X-axis drive

Paper pre-heater

Drum heater

9923-02

Figure 1-2 Internal features of the print engine

1-4

Phaser 360 Color Printer

General Information

1

Ten circuit boards support the printer's electronics. Three boards, called I/O boards support the front panel, solenoids and sensors. I/O board 4 is contained inside the paper preheater. The main board contains the printer's CPU processor, RAM and ROM.

Front panel

Power control board

I/O Board 4

Power supply

Transfix solenoid/ sensor bracket

I/O Board right
9923-94

Figure 1-3 Circuit boards of the print engine (right front view)

Service Manual

1-5

1 General Information

Printhead drive board Power control board

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Main board Interconnect Interconnect board

I/O Board 1

9923-38

Figure 1-4 Circuit boards of the print engine (left-rear view)

1-6

Phaser 360 Color Printer

General Information

1

An internal data bus, called the I2C bus, connects all I/O boards to the main board. Through this single bus, the main board can "poll" the I/O boards for the state of the printer's sensors as well as actuate the printer's solenoids. This data bus greatly simplifies the wiring that would otherwise be required for monitoring numerous sensors and solenoids.

I C bus
9923-04

2

Figure 1-5 The printer's I2C bus

Service Manual

1-7

1 General Information

The printer features a printhead maintenance system used to clean the printhead faceplate and clear clogs from the printhead nozzles. The system consists of a vacuum pump, a vacuum accumulator, an air valve solenoid and a cap/wipe/purge assembly.

Cap/wipe/purge assembly

Air valve solenoid

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9923-03

Figure 1-6 Printhead maintenance system of the print engine

1-8

Phaser 360 Color Printer

General Information

1

Sensors in the printer provide information to the main board to determine the state of the printer. The printer monitors the positions of some of the movable assemblies, such as the drum, as well as the temperature of many other assemblies, such as the printhead, paper preheater and the drum.

Ink load door sensor Drum temperature sensor Ink stick out sensors Ink stick low sensors

Drum home position sensor Drum encoder sensor Process gear position sensor Paper preheat exit sensor Paper preheat entry sensor Left maintenance tray sensor Front cover and handfeed sensors

9923-72

Figure 1-7 Left-side sensors and switches on the print engine

Service Manual

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1 General Information

Caution

The actual position of some printer assemblies, such as the printhead or the cap/wipe/purge assembly, cannot be ascertained at all times. The printer records, in NVRAM, where it last positioned such assemblies each time it moves them. If, after power-down or a power interruption, the assemblies are manually repositioned, the printer erroneously assumes that the assemblies to be in the position it last left them. This assumption can result in damage to the printer when it tries to position the assemblies. For example, the printhead could be tilted forward and crash into the raised cap/wipe/purge assembly.

Paper exit sensor Top cover open sensor

Transfix solenoid/ sensor bracket

Printhead lock sensor

I/O Board 4 (part of paper preheater)

Paper width sensors Right maintenance Paper-pick tray sensor sensor

X-axis home sensor Cap wipe/purge assembly home sensor Maintenance tray blade position sensor Paper-empty sensor Tray type sensors
9923-73

Figure 1-8 Right-side sensors and switches on the print engine

1-10

Phaser 360 Color Printer

General Information

1

Head tilt solenoid

Maintenance tray camshaft solenoid

Paper pick solenoid

Transfer cam solenoid

Air valve solenoid

9923-05

Figure 1-9 Solenoids on the print engine

Service Manual

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1 General Information

The main board
The main board features the printer's PowerPC processor which controls the engine and the PostScript processing. Prominent on the main board is the ROM code SIMM and the RAM SIMM plug-in modules. The optional Font SIMMs contains language fonts such as Kanji or Hangul. Network connection is provided through the plug-in network card. A plug-in SCSI interface adaptor board provides a SCSI port for an external hard drive. The printer stores unique printer status and PostScript values in its NVRAM module. The printer's Ethernet address, unique to each printer, is stored in the printer ID chip, an 8-pin socketed IC.

Code ROM SIMM Font SIMM Printer ID chip NV RAM

SCSI Interface

Network card

DRAM 0 DRAM 1
9923-06

Figure 1-10 Features of the main board

1-12

Phaser 360 Color Printer

General Information

1

Combination sensors and their meanings
Combinations of sensors are used by the printer to determine the type of standard (or upper) media tray installed in the printer.

Media tray type sensing
The combinations of the three tray sensors inform the print engine what type of media tray is installed. (The print engine does not detect the type of media installed in the tray; it only detects the particular tray being used.) The tray sensors are located on the right-side interior of the paper tray slot, mounted on I/O right. There are four tray types:
s s

Letter (A-size). This tray is sized for 8.5 x 11-inch (English) paper. Metric Letter (A4-size). This tray is used for 210 x 297 mm (Metric) paper. Transparency (A). This tray supports English-size transparency film. Transparency (A4). This tray supports Metric-size transparency film.

s s

Table 1-1 Tray switch sensor combinations
Tray type Top switch Middle switch Bottom switch A Paper Closed Open Open A4 Paper Open Closed Open A Transparency Closed Open Closed A4 Transparency Open Closed Closed

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1 General Information

Front panel
These front panel features are found on the printer:
s s s

A two-line, 24-character LCD Four push buttons Two LEDs

LCD. The backlit LCD serves two purposes: displaying current image processor and print engine status information and displaying an interactive menu. Status information includes image processor status such as Ready, Receiving data and Printing. Print engine status includes messages such as Out of paper, Paper Jam, Add ink and error codes.
The interactive menu can only be entered while the printer is idle and ready. Customers can review and modify certain NVRAM, I/O ports and peripheral parameters. Using the front panel to review and change parameters is discussed in the topic, "Check and Adjustments."

Buttons. Button 1, the left-most button, is an Exit key used to cancel an operation while in the interactive menu. The functions of buttons 2, 3 and 4 are defined by the particular menu or function being displayed on the LCD. The bottom row of the LCD labels the current function of each button.
In addition, pressing the buttons as you turn on the printer enables certain diagnostic modes.
s

Pressing and holding Button 1, as you turn on the printer, skips power-up self-tests. Refer to Table 6-1, "Main board power up self-test error codes," on page 6-3.

The topic "Resetting NVRAM" on page 9-17 explains how to use the front panel buttons to reset the NVRAM to its factory default values.

Ready
Exit

Info

Clean

Menu

9923-08

Figure 1-11 Printer front panel

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Phaser 360 Color Printer

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1

Rear panel
Connectors
The rear panel of the printer features the host interface connectors to the printer; it includes the following connectors:
s s s s

Standard parallel (high-density connector), IEEE 1284C Twisted Pair (10baseT) Ethernet connector SCSI high-density connector (font hard disk drive only) A special five-pin connector accommodates a service RS-232 cable from a PC or Macintosh computer running PC-based diagnostics.

With the addition of a PhaserShare network card, the printer can feature either of these connector combinations:
s s

LocalTalk connector ThinNet (100base2) and Twisted Pair (100baseT) Ethernet or TokenRing connectors. When an Ethernet or TokenRing PhaserShare card is installed, the printer's built-in Ethernet port is disabled.

Note

Health LEDs
Two health LEDs indicate the status of the printer's CPU functions: PostScript processing and print engine control.
s

Blinking: The printer is operating normally. Both LEDs blink irregularly during diagnostics. If a soft error occurs, image processing occurs, but in a reduced capacity. Soft failures include failure of expansion memory SIMMs or any of the interface ports. When a soft error occurs, the printer automatically prints a startup page listing the error.

s

On or Off, or blinking a coded error indication: A hard error condition has occurred that would keep the image processor board from operating. Refer to the Chapter 6 topic "Verifying main board CPU operation" on page 6-3 for the meaning of a coded indication.

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1 General Information

Switches
Four DIP switches allow you to reset the printer or place the printer in different operating modes.
Table 1-2 Rear panel DIP switch settings
Function Normal operating mode Service mode Reset printer Bypass mode (refer to "Bypass mode" on page 9-4) Development mode (engineering use only) Recovery mode (engineering use only) Switch 1 UP DOWN UP UP DOWN DOWN Switch 2 UP UP UP DOWN DOWN UP Switch 3 UP UP UP DOWN UP DOWN Switch 4 UP UP DOWN UP UP UP

The following figure illustrates the rear panel of the printer.

PhaserShareTM Series B LocalTalk Card

SCSI Disk
TX RX LocalTalk®

RESET RCV XMT

Service Only Network Adapter
LNK

1 2 3 4 PS PE

Ethernet

Parallel

Second Feeder

9923-07

Figure 1-12 Printer rear panel with the optional LocalTalk card

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Phaser 360 Color Printer

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1

Specifications
These specifications apply to the printer.
Table 1-3 Physical dimensions
Dimensions Height: Width: Depth: Weight: Value 33 cm. (13 ins.) 45.7 cm (18 ins.) with Lower Paper Tray Assembly 40 cm (15.7 ins.) 50.2 cm (19.7 ins.) Approximately 32 kgs (70 lbs). Print engine weight only; add 7 kgs (15.5 lbs.) for optional Lower Paper Tray Assembly.

Table 1-4 Printer clearances
Clearances Top: Left: Right: Front: Rear: Bottom: Mounting surface flatness: Value 45.7 cm (18 ins.) 10.2 cm (4 ins.) 10.2 cm (4 ins.) Unrestricted to replace trays and clear paper jams 10.2 cm (4 ins.) No obstruction under printer that could block its cooling vents. Within 3 degrees of horizontal with all four feet in contact with the surface. The printer should not be tilted more than 15o from horizontal for more than 1 minute while the printer is idle or the ink is hot (in liquid state) or if the maintenance tray is installed.

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1 General Information

Table 1-5 Functional specifications
Characteristic Printing process Color medium Specification Solid ink-jet onto plain paper. Cyan, magenta, yellow and black ink sticks, each shape-coded. The printer uses the subtractive color system to produce the colors red, green, and blue. Only black ink is ever used to create the color black. Selectable Fast Color, 300 x 300, 600 x 300 or 450 x 800 dots-per-inch (horizontal and vertical). The time it takes from loading to ejecting: Fast Color: on A- or A4-size: 10.3 seconds per print 300 x 300 dots per inch: on A- or A4-size: 15 seconds per print 600 x 300 dots per inch: on A- or A4-size: 32 seconds per print 450 x 800 dots per inch: on A- or A4-size: 32 seconds per print Transparency film printing: on A- or A4-size: 28 seconds per print (300 x 300 dpi) Transparency film printing: on A- or A4-size: 32 seconds per print (600 x 300 dpi) Fast Transparency film printing: on A- or A4-size: 12 seconds per print (193 x 300 dpi) Print times do not include image processing time, which varies, due to image complexity. All sides: 5 mm (0.2 in.) except bottom which is 9 mm (0.35 in.) 8.1 x 10.4 in. 2432 x 3134 pixels A4-size: 200 x 283 mm 2368 x 3342 pixels Tray fed: 16 - 32 lb Bond (60 - 120 g/m2) Manual fed: 16 - 32 lb Bond (60 - 120 g/m2) 50 - 80 lb Cover (135 - 220 gm2) A-size:

Addressability Engine printing speed (typical)

Minimum printing margins Maximum print area

Usable paper weights

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Phaser 360 Color Printer

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Table 1-6 Electrical specifications(tbd)
Characteristic Primary line voltages Specification 87 to 132 VAC (115 VAC nominal) 174 to 264 VAC (220 VAC nominal) Input voltage range is auto-sensed. 47 to 63 Hz 200 watts standby; 300 watts at idle; 600 during printing. Maximum power consumption 1000 watts during warm-up. 115 VAC configuration ­ 8 amp max./1 amp min. 220 VAC configuration ­ 4 amp max./1 amp min. Fusing F1: DC switcher - 6.3 amp slo-blo F2: Drum heater 1, reservoir heater 1, ink melt chambers, cap/wipe/purge unit - 10 amp slo-blo F3: Jet stack left and right, paper pre-heaters, reservoir heaters 2,3,and 4 10 amp slo blo Fuses are not user-accessible. +5V ± 2% +12 V ± 5% -12 V ± 5% +40 V -5%, +12% -40 V ± 10% +54 V ± 10% Both 115 and 220 VAC-configured instruments pass these standards: EN55022 (CISPR 22) class B EN61000-3-2 AC mains Harmonic Distortion EN61000-3-3 Flicker on AC Mains Susceptibility (EN50082-1:1994) IEC 1000-4-2:1993 Electro-Static Discharge ENV50140:1993 Radiated RF Immunity IEC1000-4-4:1993 Fast Burst Transients EN61000-4-11:1993 Voltage Dips and Interruptions IEC 1000-4-5:1993 Line Surge

Primary voltage frequency range Power consumption Current rating

Secondary voltages

RF emissions

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1 General Information

Table 1-7 Environmental specifications
Characteristic Temperature Operating Storage and shipping Humidity Operating Non-operating Altitude Operating Non-operating Vibration/shock Non-Operating (vibration) Non-operating (shock) Operating (shock) Specification 10 to 32 C° (50 to 90° F) -30 to 60° C (-22 to 140° F) 10 to 80% relative humidity, non-condensing 10 to 95% relative humidity, non-condensing 0 to 2400 m (8,000 ft.) at 25°C 0 to 15000 m (50,000 ft.) Will withstand 0.15G excitation, 5 to 200 Hz, 3 axes for up to 7 minutes with no impairment or subsequent damage. 0.5 g, 25 minute sweep, 5-200-5 Hz, 100-200 sec/sweep cycles The printer may have any corner raised and dropped 1.5 cm (0.6 in.) while printing is in progress, without impairment of operation that cannot be recovered by a printhead purge cycle. The printer may have any corner raised and dropped 6 cm (2.4 in.) while idle without subsequent impairment of operation. Average sound level (LEQ) is less than 50 dbA. Peak noise is 55 dbA.

Acoustic Noise (operating)

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Phaser 360 Color Printer

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Regulatory specifications
The Phaser 360 is in conformance with the following regulatory standards:
s s s s s

FCC Part 15 Class B (for 115 VAC equipment) EN55022 (CISPR 22) Class B VCCI (CISPR 22) Class B EN61000-3-2 Flicker on AC Mains Susceptibility The packaged product meets National Safe Transit Committee Test Procedures

Listed:
s

UL 1950 Information Technology Equipment

Certified to:
s

CSA C22.2 No. 950 Safety of Information Technology Equipment, Including Electrical Business Equipment

GS licensed:
s

IEC 950 (1991) Second Edition; EN60950 Information Technology Equipment

Service Manual

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Chapter

2

Installing the Printer and Drivers
This chapter discusses installing the printer and its drivers as a part of the S0 installation option. Tektronix Service Option S0 consists of three main functions detailed in this and the next two chapters of this manual:
s

Chapter 2 "Installing the Printer and Drivers." The first portion of installation instructions, this chapter, consists of five basic processes:
s

Pre-installation interview. This is a phone interview to verify that the customer is ready for the printer. The interview verifies that the customer has a suitable place for the printer with the proper environment. The call also verifies that any assistance, such as network system administration, will be available for the scheduled installation and that all necessary cables will be available. Unpacking. This is the procedure for taking the printer out of its shipping box. Testing. This checks that the printer works properly prior to connecting it to a host computer. Cabling and configuring. This discusses setting up the printer for communicating to the appropriate host computers. Loading drivers. This covers installing software on the host computers and configuring the host applications to drive the printer.

s

s

s

s

Following these steps, proceed to Chapter 3 and then Chapter 4.
s

Chapter 3 "Verifying the Printer and Its Hosts" explains how to verify that the printer, the host driver and the connection between them functions correctly. Chapter 4 "Key Operator Training" gives a procedure for training customers to use and care for the printer.

s

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2 Installing the Printer and Drivers

Pre-install questions for customers
Prior to installing the printer, you should contact the customer and verify that he or she has prepared an appropriate location for the printer. You will also want to ensure that you have all the information you need to install the printer at the customer's site. Ask the customer the following: Customer's name ___________________________________________________ Address ___________________________________________________________ Phone number _____________________________________________________ E-mail address _____________________________________________________ Product and options ordered _________________________________________
s

What type of computers will be networked to the printer? t PC ______________ t Macintosh___________ t UNIX____________ t other _______________ Which type of host-to-printer connection will be used: t network t parallel If you are installing the printer into a networked environment, determine the following:
s

s

s

What kind of network environment will the printer be installed into? Protocols Hardware t LocalTalk t EtherTalk t Token Ring t TCP/IP t ThinNet (10Base2) t Novell NetWare t Twisted Pair (10BaseT) t DHCP t Twisted Pair (100BaseT) t other _______________ Administrator's name Phone Number

s

For a TCP/IP network, what are the appropriate names and addresses for the printer? Printer Name Printer IP address Net Mask Broadcast address Gateway For installations using the printer's Ethernet interface, you should inform the network administrator of the printer's preconfigured Ethernet address; it is printed on the configuration page. For AppleTalk installations, customers must provide the appropriate network adapter to the printer's 8-pin circular LocalTalk connector. Customers can obtain an adapter from their dealer. For Ethernet networks, customers must provide the appropriate network cables to connect to the printer's ThinNet or Twisted Pair connector.

s

s

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Phaser 360 Color Printer

Installing the Printer and Drivers

2

s

What software application packages will be used with the printer? (Some applications require special printing utility files.) _____________________________________________ Will the application(s) and sample files be available at the time of the installation to send test files to the printer? _______________________ Will a SCSI font disk be installed on the printer? __________________ Does the customer have the appropriate power outlet available? The printer's AC power input auto-selects for these voltages: 115 VAC (87 to 128 VAC) 220 VAC (174 to 264 VAC) Did the customer order the correct power cord? _______ U.S. Standard (161-0230-01) _______ European Option A1 (161-0104-06) _______ United Kingdom Option A2 (161-0066-10) _______ Australian Option A3 (161-0104-05) _______ Swiss Option A5 (161-0154-00) Customers must provide the particular interface cable or network adapter they need to use with the printer. Customers can purchase the following cable from the Tektronix Graphics Supplies Order Desk by calling 1-800-835-6100.
s

s

s s

s

s

Parallel cable, DB25-pin plug to Centronics 1284C

012-1468-00

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2 Installing the Printer and Drivers

The printer requires the following environmental conditions:
s s s

Temperature: 10 to 32 C (50 to 90 F) Humidity: 10 to 80% relative humidity, non-condensing Power: 115 VAC or 220 VAC. The printer requires about 5.7 amps of current at full load in 115 VAC mode; 3.6 A at 220 VAC mode. The printer draws 10 amps (5 amps at 220 VAC) for about 3 minutes upon a cold start-up. Clearances: A space measuring 61 cm wide by 61 cm deep by 91 cm high (24 ins. wide by 24 ins. deep by 36 ins. high). The space in front of the printer accounts for enough clearance to install the paper tray. The extra height is to install the ink sticks. Weight support: 45 kgs (100 lbs.)

o

o

s

s

Driver software must be installed on the host computer to use the printer's fullest potential. A host computer must meet the following conditions:

Mac
s s s

Mac II, Performa, Centris, Quadra or PowerMac Operating System 6.0.7 or later 4 Mbytes RAM

PC
s

IBM AT, PS/2 or compatible, with a 386 or later CPU, a 3.5-inch floppy disk drive, and a hard disk drive, 2 Mbytes RAM, 2 Mbytes of hard disk space

DOS systems
DOS 3.1 or later An application that supports color PostScript or PCL5

Windows systems
Windows 3.1 Windows 95 OS/2 Windows for Workgroups 3.11 Windows NT and Daytona

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Phaser 360 Color Printer

Installing the Printer and Drivers

2

Workstation
s

UNIX workstations: The X Window System, SUN workstations: Solaris 1.1 (BSD), Solaris 2.x (Sys V, optional LPD support required) DEC: Ultrix, VMS, OpenVMS HP: HP-UX SGI: IRIX IBM RS6000: AIX (optional LPD support required) 750 kbyte hard disk space for files

s

Based on the results of the pre-install interview with the customer, you may wish to access the Tektronix Website at www.tek.com/Color_Printers or the Tektronix-confidential service support site cpidserv.wv.tek.com for the latest information regarding installing, servicing and supporting the printer. Additionally, you can access the Tektronix Highly Automated Library (HAL) during business hours, at 1-800-835-6100 (ask to be transferred to HAL) for articles that may help with installing the printer into a customer's network. You can call HAL directly at (503) 682-7450, 24 hours a day, 7 days a week. The articles can be faxed to you in just minutes. HAL may also have articles that may be of interest to your customer, such as printing from a specific application. (This is a good way of introducing the HAL system to the customer.) Outside of the U.S. you may use EuroHAL. Refer to the topic, "Using the automated fax systems" on page 4-9.

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2 Installing the Printer and Drivers

Unpacking
Inventory for printer
s s s s s s s s s s s s s

Printer A-size paper tray (or A4) Power cord TekColor Care envelope (includes a printer registration card) Cleaning kit Supplies information sheet Ink sticks Maintenance tray Paper sampler User manual Installation instructions Phaser 360 Printer Software CD-ROM and diskettes Optional Lower Paper Tray Assembly (with paper tray), in a separate box PhaserShare network utilities user manual

s

2-6

Phaser 360 Color Printer

Installing the Printer and Drivers

2

9923-09

Figure 2-1 The printer packaging

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2 Installing the Printer and Drivers

Setting up the printer
Installing the printer is explained in detail in the Phaser 360 Color Printer User Manual. The following is a brief list of the steps you follow to unpack and set up the printer.

1.

Remove the printer from its shipping box and place it in its working location. If the Lower Paper Tray Assembly was also purchased, place the Lower Paper Tray Assembly in the working location and then install the printer on top of it. Install the paper tray(s) in the printer. Unlock the transit restraint lock on the right side of the printer.

2. 3.

3

2

9923-126

Figure 2-2 Unlocking the transit restraint lock

4. 5.

Ensure that the power switch is off. Plug the printer's power cord into the printer's AC receptacle. Plug the other end into an appropriate AC power outlet.

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Phaser 360 Color Printer

Installing the Printer and Drivers

2

6.

Install the printer's maintenance tray and paper tray. Note that when a new maintenance tray is installed, the printer requires a 15-minute wait before it will print.

7.

Installing RAM SIMMs. The standard configuration of the printer includes 24 Mbytes of RAM. This can be supplemented with a 16- or 32-Mbyte RAM SIMM (replacing an 8 Mbytes RAM SIMM). To install the optional memory, refer to the topic, "RAM SIMM" on page 8-58. Installing a network card. Network support is provided via three optional Phaser Share Network Interface plug-in cards.
s

8.

The LocalTalk supports AppleTalk/LocalTalk protocols. The Ethernet 10/100baseT Interface Card supports the EtherTalk, Novell NetWare, and TCP/IP protocols. The Token Ring Network Card supports Novell NetWare, TokenTalk and TCP/IP protocols.

s

s

To install a network card, refer to the topic, "Network card" on page 8-62.

9.

Following RAM SIMM or network card installation, turn on the printer to ensure that the card works properly. The printer executes a power-up self-test and prints a startup page. If the printer fails its self-test, refer to the topic "Print engine troubleshooting" on page 6-3. The printer takes up to 15 minutes to warm up from a cold start.

10. Turn off the printer and connect the printer to a host or network. If the printer is "off" no more than 3 minutes after being powered-down from its "Ready" state operating temperature, a print head cleaning purge will not be required nor performed upon power-up.

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2 Installing the Printer and Drivers

Cabling the printer
Note
Carry spare parallel cables and network adapters. You can use them if you encounter a defective cable or as an alternate means of testing the printer-to-host communications.

This topic explains making a hardware connection between the printer and its host computer, setting the communication parameters for the printer's parallel ports to be compatible with the user's host computer and driver installation. This topic is divided into three main parts: Macintosh, PC, and workstation.

Connecting the printer to a Macintosh
LocalTalk connection to a Macintosh
1. 2. 3.
Turn off the printer. LocalTalk protocol requires that you attach the LocalTalk cable with the printer powered off. For a LocalTalk network connection, attach the network adapter to the printer's LocalTalk port. Turn on the printer.

Ethernet connection to a Macintosh
Note
If the optional Ethernet or TokenRing card is installed, the built-in Ethernet connector is disabled. Turn off the printer. Ethernet protocol requires that you attach the Ethernet cable with the printer powered off. Attach the Ethernet cable to the printer's active Ethernet port. A ThickNet (10base 5) cable requires a 10base 5-to-ThinNet (10base2) or Twisted Pair (10baseT) network adapter to connect to the printer's Ethernet connectors. Turn on the printer. During the printer's boot-up process, the printer's network name is displayed in the Mac's Chooser and its node address is resolved with the network. If the network has multiple zones, the network router assigns the printer a default zone name. The printer's configuration page lists the zone name. The topic, "Printing the configuration page" on page 9-5, explains printing this page.

1. 2.

3.

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Phaser 360 Color Printer

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2

Connecting the printer to a PC
Direct connection to a PC
1. 2. 3.
Turn off the printer. Turn off the host computer. Attach the parallel interface cable to the host computer; attach the other end to the printer. Turn on the printer first and then the computer.

Networked connection to a PC using the printer's Ethernet port
In the Novell network, the printer is connected to the network in the same manner as workstations using an Ethernet connection.

Note

If the optional 100baseT Ethernet or TokenRing card is installed, the built-in Ethernet connector is disabled. Turn off the printer. Connect the interface cable to the printer's Ethernet connector. Turn on the printer.

1. 2. 3.

Connecting the printer to a workstation
Direct connection to a workstation
1. 2. 3.
Turn off the printer. Turn off the host computer. Attach the parallel interface cable to the workstation; attach the other end to the printer. Turn on the printer and the computer.

Networked connection to a workstation
Note
If the optional Ethernet or TokenRing card is installed, the built-in Ethernet connector is disabled. Turn off the printer. In the case of an Ethernet network, connect the interface cable to the printer's Ethernet connector. Turn on the printer.

1. 2. 3.

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2 Installing the Printer and Drivers

Installing a SCSI hard disk drive on a Phaser 360
Perform this procedure if the customer has a hard disk drive available for font storage.

1. 2. 3.

Make sure that the printer and the SCSI disk drive are turned off. Set the SCSI drive address to a value between 1 and 6. Attach the SCSI cable to the printer's SCSI port. The printer may require the SCSI cable (part numbered 013-1465-00) to connect the drive's standard 50-pin SCSI connector to the smaller, high-density SCSI connector on the printer's rear panel. Attach the other end of the SCSI cable to the SCSI drive. Attach a terminator to the SCSI drive's second connector. (This is not required if the disk drive is internally terminated.)

4. 5.

Disk drive SCSI

Terminator

Disk drive

Phaser 360 SCSI

Ethernet®

PHASER 360
RCV XMT

SCSI Disk
RESET

Service Only Network Adapter
LNK

1 2 3 4 PS PE

Ethernet

Parallel

Second Feeder

9923-10

Figure 2-3 Connecting a SCSI hard disk drive to a Phaser 360

6. 7.

Turn on the disk drive first, wait a few seconds, and then turn on the printer. Refer to the Phaser 360 Driver and Utilities Printing Reference for details on formatting a SCSI disk, controlling Sys/Start job files, and using the LaserWriter Utility to load fonts onto the disk drive.

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2

Turning on the printer
Startup page
When you turn on a Phaser 360 printer, it executes a series of self-tests to determine if there are any problems. After running self-tests and reaching the "Ready" state, the printer prints a startup page (if the startup page has been enabled). After running self-tests and printing the startup page, the printer is ready for operation. A downloadable PostScript utility file, found on the Drivers and Utilities diskette, allows you to enable or disable the startup page. Alternately, you can disable the startup page using the front panel menu; refer to the topic, "Front panel menu" on page 9-2. The startup page provides valuable information about the printer:
s s s s s s s s s s s s

Fonts Ports (Parallel, LocalTalk, Ethernet, TokenRing) Printer name Ethernet protocols TekColor corrections and print quality mode Pages printed RAM installed Tektronix firmware version Adobe PostScript software version Printer ID Authorization codes SCSI disk attached

If the printer detects a non-fatal error at power-up, the startup page prints with an error message printed in red; this is true, even if the startup page has been disabled; the printer will still force a print to report the error.
Message Parallel, LocalTalk, EtherTalk, or SCSI Port failed DRAM SIMM failed Description The named port is not working. The other ports can still be used. The memory SIMMs are not working. Since one of the printer's SIMM is still working, the printer can still be used, but large images may not print, special imaging features may not work and throughput may be reduced.

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2 Installing the Printer and Drivers

Configuration page
To provide further diagnostic information, the printer can print a configuration page. The configuration page lists the values that the printer stores in its NVRAM as well as those of an installed network card's NVRAM. These values can be informative when troubleshooting the printer, particularly networked operations. To print a configuration page, while the printer is powered-up and idle, scroll through the front panel menu and select Configuration Page from the Help Pages menu. Refer to the topic, "Printing the configuration page" on page 9-5. The configuration page gives the following information:
s

General information about the printer, such as print count, the assigned name, Ethernet address, the authorization codes (if loaded), timeouts, number of fonts, and total memory Color settings such as Photofine enabled and Vivid Color Parallel port settings LocalTalk port settings (if installed) EtherTalk settings (if installed) TCP/IP settings (if installed) Novell NetWare settings (if installed)

s s s s s s

Table 2-1 Configuration page settings
Parameter Description Saved Default in NVRAM yes yes yes Phaser 360 0 yes no Installed using service diagnostics Saved in separate socketed PROM no Varies. Each is unique. Legal values have form xx:xx:xx:xx:xx:xx Limits or alternate choices

Printer name Page count Start Page Enabled Serial Number Printer ID

The current name of the printer as seen on a network. Total number of prints processed through the image processor. Indicates if a startup page prints upon power-up or reset Production serial number of the printer A unique number for each printer. This doubles as the Ethernet link-layer address if an Ethernet card is installed; it is used to generate the Token Ring link-layer address if a Token Ring card is installed; and it is used to generate the Novell printserver name. Adobe version number of the PostScript firmware

Any name defined by the user up to 31 characters in length.

PostScript version number

3010.103

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2

Table 2-1 Configuration page settings (cont'd.)
Parameter Description Saved Default in NVRAM yes not applicable Limits or alternate choices

Tektronix FW version number

Tektronix version number of the firmware running on the main board and the network cards, separated by slashes. Read from ROM and stored in NVRAM.

Expressed as a.aa,/b.bb/c.cc/d.dd where: a.aa is VxWorks version b.bb is PostScript version c.cc is engine firmware version d.dd is network card firmware version

Fonts in ROM

Number of font stored in the printers ROM memory.

Base: 136 Extended: 164 Kanji: 138, 141, or 143 Simplified or Traditional Chinese: 140 Korean: 142 yes 0 seconds Any value denoted in seconds; 0 means unlimited amount of time. Any value denoted in seconds; 0 means unlimited amount of time. Any integer, denoted in seconds. 0 indicates an unlimited amount of time. Any integer from 0 to 999 denoting hours; 0 means unlimited amount of time.

Job Timeout

Amount of time a job can take to process.

Wait Timeout

Amount of time the image processor yes will wait for additional data from a host. Amount of time allowed to install a yes sheet of media in the manual feed tray. Amount of idle time allowed before the printer switches to a low energy power mode. Indicates if the CheckPrint features is enabled. Amount of time the printer waits before clearing the pending printjob. Total amount of RAM on the image processor board. Indicates the default media tray. Indicates the default resolution. yes

40 seconds

Manual Feed time-out Energy Star time-out CheckPrint Enabled CheckPrint Timeout RAM memory Media tray Tekcolor Print Quality Mode Color Correction

60 seconds

999

yes yes no yes Yes

yes 300 seconds 24 MBytes Upper Standard 32 or 48 Mbytes Lower, Auto Enhanced and Fast Color

Indicates the type of color adjustments used to simulate different color uses.

yes

None

Automatic, User-defined, Vivid Color, Simulate Display, SWOP (Specification for Web Offset Publication) Press, Euroscale Press, Commercial Press, SNAP (Specification for Non-heat Advertising Print) Newsprint Monochrome, Raw RGB Colors, Raw CMYK Colors.

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Table 2-1 Configuration page settings (cont'd.)
Parameter Description Saved Default in NVRAM Yes Head NVRAM Yes, Head NVRAM yes Varies, each is unique Limits or alternate choices

Print Head Serial Number

Serial number of the print head

Calibration Date

Date head was calibrated

Varies, any legal date

Head Adjust

Adjust value from the protected service support menu. Indicates a relative piezo drive to the ink-jets Indicates if the port is enabled.

128

0 thru 255

Parallel Port Parallel Printer Control Parallel port Interpreter Parallel port Protocol Delayed Output Close Parallel port mode Output Device LocalTalk LocalTalk Printer Control LocalTalk port Interpreter LocalTalk Printer Type LocalTalk node EtherTalk® EtherTalk Printer Control EtherTalk Port interpreter EtherTalk Filtering Delayed Output Close

yes

Enabled PSPrinter

Disabled

Indicates the type of interpreters in use at the port. Indicates the type of data encoding the parallel port is expecting.

yes yes yes

PostScript Binary Yes Compatibility

Autoselect, PCL, PGL ASCII, Raw, TBCP No Nibble

Indicates the mode of the port (Unidirectional for compatibility mode. Bi-directional for nibble mode). The device used for standard output and standard error. Indicates if the port is enabled.

yes

yes yes

Parallel port Enabled PSPrinter

Any communication device such as LocalTalk, AppSocket Disabled

Indicates the type of interpreter in use at the port. Indicates the type of printer installed at the port. Indicates the LocalTalk network node number of the printer. Indicates if the port is enabled.

yes yes no yes

PostScript LaserWriter 0 Enabled PSPrinter

Autoselect, PCL, PGL Any string 32 characters in length or less Any integer 0 through 254 Disabled

Indicates the type of interpreter in use at the port.

yes yes yes

PostScript None Yes

Autoselect, PCL, PGL

No

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Table 2-1 Configuration page settings (cont'd.)
Parameter Description Saved Default in NVRAM yes Phaser 360 LaserWriter yes * Limits or alternate choices

EtherTalk Name Name the printer present to the network EtherTalk Printer Type EtherTalk zone Indicates the type of printer installed at the port. Name assigned by the network administrator for the zone the printer is assigned to The EtherTalk protocol address assigned at boot time for routing. A unique number for each printer. This is the Ethernet link-layer address

Any 31 digit name defined by the user Any string of 32 character or less. Any string of 32 characters or less. Integer 1 through 65535 Legal values have form xx:xx:xx:xx:xx:xx

Ethertalk Network Ethertalk Address

yes Saved in separate socketed PROM yes

0 Varies. Each is unique.

EtherTalk node IPX IPX Networks: Ethernet_802.2 Ethernet_802.3 Ethernet_II Ethernet_SNAP NetWare® Netware Printer Control NetWare port Interpreter Netware Filtering Delayed Output Close Operating Mode Print Server Name Connection Mode Configuration file server

Indicates the EtherTalk address of a printer on a network.

0

Integer 1 through 65535

00000000 00000000 00000000 00000000 Indicates if the port is enabled yes Disabled PSPrinter Indicates the type of interpreters in use at the port. yes yes yes yes Name of the printer server. yes Auto Select None Yes Print Server TEK01B009, hardwaredependent Bindery null string Not set False No PostScript, PCL, PGL Enabled

user-defined

yes Name of the configuring file server. yes yes yes

user-defined
Set

Login Password Indicates whether a network password has been set. Enable Banners

Service Manual

2-17

2 Installing the Printer and Drivers

Table 2-1 Configuration page settings (cont'd.)
Parameter Description Saved Default in NVRAM yes Interval between successive queue scans by the printer. yes no Indicates if the port is enabled yes yes The Internet Protocol address. If null, the address will be set at run time via RARP or BOOTP. yes 60 seconds 15 seconds null string Enabled phaser. Not Set String of 15 or fewer characters of the format N.N.N.N followed by the word "Dynamic" if IP Address Dynamic parameter is set to True. String of 15 or fewer characters of the format N.N.N.N Disabled Limits or alternate choices

Config Retry Interval Queue Scan interval Status Message TCP/IP Host Name IP Address

An integer 1 through 3600 in seconds An integer 1 through 3600 in seconds

Network Mask

Indicates which fields of the IP Address designates the network portion and which designates the node