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Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 1 of 91
Sapphire
Service Manual
HTC Proprietary
U
Confidential Treatment Requested
Rev. AX02
HTC Corporation.
Engineering Mobility
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 2 of 91
REVISION CONTROL TABLE
REV DATE CONTENTS DEPT REVISED STAGE
AX01 2008/12/29 Fist Draft PSE Marc DVT
AX02 2009/01/14 Add product picture at page 1 PSE Marc CVT
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 3 of 91
1. INTRODUCTION ....................................................................................................................................................................4
1.1 PRODUCT FEATURES .......................................................................................................................................................5
1.2 PRODUCT OVERVIEW .......................................................................................................................................................7
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................13
2.1 DISASSEMBLING PROCEDURE ........................................................................................................................................13
2.2 ASSEMBLING PROCEDURE .............................................................................................................................................23
3. ROM RE-FLASH PROCEDURE ........................................................................................................................................32
3.1 ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY) ........................................................................................32
3.2 ROM IMAGE UPGRADE THRU SD CARD..........................................................................................................................36
4. DIAGNOSTIC PROGRAM ..................................................................................................................................................38
4.1 LIST OF DIAGNOSTIC / WINCE TEST ITEMS ..................................................................................................................38
5. POWER MEASUREMENT TEST ......................................................................................................................................51
5.1 MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ...................................................................................................51
5.2 BATTERY RUNDOWN TEST PROCEDURE .........................................................................................................................56
6. COSMETIC INSPECTION CRITERIA...............................................................................................................................58
6.1 CLASSES DEFINITION OF INSPECTIVE AREA ...................................................................................................................58
6.2 DISPLAY INSPECTION .....................................................................................................................................................59
6.3 MAIN UNIT INSPECTION ..................................................................................................................................................61
7. GENERIC TROUBLESHOOTING .....................................................................................................................................62
8. GENERIC LABELING PLAN..............................................................................................................................................67
9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................83
9.1 SPL FOR REPAIR ...........................................................................................................................................................83
9.2 BOARD LEVEL 2.5 REPAIRS ...........................................................................................................................................85
9.3 FRU M/B ADDITIONAL PARTS LOCATION........................................................................................................................89
10. RF ANTENNA SPECIFICATION ...................................................................................................................................90
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 4 of 91
1 Introduction
This manual provides the technical information to support the service activities of this product.
This document contains highly confidential information, so any or all of this document should not be revealed to
any third party.
Chapter 1: Introduction-This Chapter is about Products features and basic Product function. After
reading this chapter, you will know what feature the product has and basic hardware
operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
Chapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will
learn how to disassemble and assemble the product. Also, you will know what tools to
use and the torque. Please follow the instruction to disassemble the unit to prevent
from damaging the unit.
Chapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
enter the boot loader mode.
Chapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
How to use the diagnostic program to perform unit function test
How to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
USB etc...)
Chapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
leakage test procedure and battery run-down test (Battery Capacity Measurement).
Chapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
quality inspection criteria, ex. Display, bezel, and housing etc...
Chapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
Chapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
Regulation label, and battery label etc...
Chapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
list and photos for repairing, including unit and Board level.
Chapter 10: RF Antenna Specification- Reference Spec for RF test.
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 5 of 91
1.1 Product Features
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 6 of 91
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 7 of 91
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 8 of 91
Product overview
Front side
Accessories
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 9 of 91
# ITEM FUNCTION
1 AC ADAPTER RECHARGES THE BATTERY.
CONNECTS TO A PC AND SYNCHRONISES
2 USB SYNC CABLE
DATA.
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 10 of 91
Install the SIM card
1. Make sure your device is turned off.
2. Press the back cover latch down and gently slide the back cover towards yourself. Once the back
cover pops out, remove it by lifting it up from the bottom end.
3. If you have installed the battery, remove it by lifting it up from the bottom end.
4. Insert the SIM card into the slot with its gold contacts facing down and its cut-off corner facing toward
outside of the slot.
5. Install the battery by inserting it with its exposed copper part aligned with the protruding copper
conductor on the upper right side of the battery compartment. Insert the upper part of the battery first,
then gently push the battery into place.
6. Replace the back cover by gently sliding back in until it snaps in place.
HTC CONFIDENTIAL
SM-TP008-1125
Doc. No. DOC-00051810 REV.
HTC Corporation. Issued Date 2008/12/29
AX02
. Revised Date 2009/01/14
Doc. Title Sapphire Service Manual Page 11 of 91
Install the SD card
If you need more storage for your device, you can
install an SD card into the slot on the upper part
of the device. To install the SD card, gently insert
the card into the slot (with its gold contacts
facing down) until it snaps in place.
To remove the SD card, make sure that no
application is accessing the card. Press the card
to pop it out slightly and gently pull the card out
of the slot.
Charge the battery
New batteries are shipped partially charged. Before you start using your device, you have to install and
charge the battery. Some batteries perform best after several full charge/discharge cycles. You can
charge the battery in two ways: