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Service Guide OKIFAX 5700/5900
Chapter 0 Introduction
Front Cover
OKIFAX 5700/5900
FACSIMILE PRODUCTS
Adobe Acrobat printable reference copy
of the OKIDATA Service Training Manual.
10/25/98
Note: This Adobe Acrobat version of the Okidata Service Training Manual was built with the pictures
rendered at 72 dpi, which is ideal for screen viewing. For future updates to this manual, and
more on-line information visit our Business Partner Exchange (BPX) at
http://bpx.okidata.com.
Table of Contents Page
Service Guide OKIFAX 5700/5900
0 Introduction
Copyright 2
1 General Information
1.1 General Performance 3
1.2 General User's Function 4
1.3 General Maintenance Functions 5
1.4 General Appearance 6
....1.4.1 General Appearance of OKIFAX 5700/5900 7
........Telephone Directory P6 8
....1.4.2 Control Panel 9
1.5 Basic Performance Specifications 10
....Table 1.5.1 (1/8) Basic Performance Specifications 11
....Table 1.5.1 (2/8) Basic Performance Specifications 12
....Table 1.5.1 (3/8) Basic Performance Specifications 13
....Table 1.5.1 (4/8) Basic Performance Specifications 14
....Table 1.5.1 (5/8) Basic Performance Specifications 15
....Table 1.5.1 (6/8) Basic Performance Specifications 16
....Table 1.5.1 (7/8) Basic Performance Specifications 17
....Table 1.5.1 (8/8) Basic Performance Specifications 18
1.6 Reports and Lists 19
....1.6.1 Reports & List Specifications (1/2) 20
....1.6.1 Shows Reports and Lists (2/2) 21
........Active Memory Files P1 22
........Active Memory Files P2 23
........Active Memory Files 24
........Activity Report 25
........Message Confirmation (Normal Report) 26
........Memory Confirmation (Error Report) 27
........Broadcast Entry Report P1 28
........Broadcast Entry Report P2 29
........Broadcast Entry Report P1 30
........Broadcast Entry Report P2 31
........Broadcast Entry Report (Broadcast TX) 32
........Broadcast Confirmation Report P1 33
........Broadcast Confirmation Report P2 34
........Broadcast Confirmation Report P1 35
........Broadcast Confirmation Report P2 36
........Broadcast Confirmation Report (Broadcast TX by Speed 37
dial)
........Configuration P1 38
........Configuration P2 39
........Configuration P3 40
........Configuration P1 41
........Configuration P2 42
........Telephone Directory P1 43
........Telephone Directory P2 44
........Telephone Directory P3 45
........Telephone Directory P4 46
........Telephone Directory P5 47
........Telephone Directory P1 48
Table of Contents Page
........Telephone Directory P2 49
........Telephone Directory P3 50
........Telephone Directory P4 51
........Telephone Directory P5 52
........Telephone Directory P6 53
........Telephone Directory P7 54
........Telephone Directory P8 55
........Telephone Directory (Speed dial) 56
........Power Outage Report 57
........Confidential RX Report 58
........Protocol Dump P1 59
........Protocol Dump P2 60
........Self Diagnosis Report 61
........Function List P1 62
........Function List P2 63
........Function List P3 64
........Function List P1 65
........Function List P2 66
........Function List P3 67
........Group Directory 68
........Group Directory P1 69
........Group Directory P2 70
........Group Directory (Speed dial) 71
........Protocol Dump P1 72
........Protocol Dump P2 73
........NIC Configuration 74
........Banner Sheet 75
2 Installation
2.1 General Setup Information 76
2.2 Site Selection 77
2.3 Unpacking 78
2.4 Check of Contents 79
2.5 Installation of Attachments 80
2.6 AC Cord Connection 81
2.7 Telephone and Line Connections 82
2.8 Packing for Shipment 83
2.9 Initial Settings 84
....2.9.1 General Procedure of Key Operation 85
........User Functions 86
....2.9.2 Technical Functions 87
........2.9.2.1 Technical Functions Operation 1 88
........2.9.2.2 Technical Functions Operation 2 89
........2.9.2.2.1 T1 (TX) Timer Value 90
........2.9.2.2.2 T1 (RX) Timer Value 91
........2.9.2.2.3 T2 Timer *100ms 92
........2.9.2.2.4 Error Criterion 93
........2.9.2.2.5 Attenuator 94
........2.9.2.2.6 T/F Tone Att. 95
........2.9.2.2.7 MF Att. 96
........2.9.2.2.8 Ring Dura. *10ms 97
........2.9.2.2.9 CML Timing *100ms 98
Table of Contents Page
........2.9.2.2.10 LED Headstrobe 99
........Service Personnel Initial Settings Table 2.9.2.3 (1/11) 100
........Service Personnel Initial Settings Table 2.9.2.3 (2/11) 101
........Service Personnel Initial Settings Table 2.9.2.3 (3/11) 102
........Service Personnel Initial Settings Table 2.9.2.3 (4/11) 103
........Service Personnel Initial Settings Table 2.9.2.3 (5/11) 104
........Service Personnel Initial Settings Table 2.9.2.3 (6/11) 105
........Service Personnel Initial Settings Table 2.9.2.3 (7/11) 106
........Service Personnel Initial Settings Table 2.9.2.3 (8/11) 107
........Service Personnel Initial Settings Table 2.9.2.3 (9/11) 108
........Service Personnel Initial Settings Table 2.9.2.3 (10/11) 109
........Service Personnel Initial Settings Table 2.9.2.3 (11/11) 110
........2.9.2.4 TEL/FAX Automatic Switching 111
........2.9.2.5 TAD mode 112
........2.9.2.6 Outline of Parallel Pickup 113
....2.9.3 User's Functions 114
....2.9.4 Location Program 115
........2.9.4.1 Select Menu is shown as below: 116
........2.9.4.1 Location Program (1/2) 117
........2.9.4.1 Location Program (2/2) 118
....2.9.5 Setup 119
........2.9.5.1 Clock Adjustment 120
........2.9.5.2 ID/Password Programming 121
............2.9.5.2.1 TSI/CSI 122
............2.9.5.2.2 Sender ID 123
........2.9.5.3 Machine Settings: 124
............2.9.5.3.1 Auto Answer Mode 125
............2.9.5.3.2 TX Mode Default 126
........2.9.5.4 Dial Options 127
........2.9.5.4 Dial Options Table 128
............2.9.5.4.1 Redial Tries 129
............2.9.5.4.2 Redial Interval 130
............2.9.5.4.3 Dial Prefix 131
........2.9.5.5 Incoming Options 132
............Table 2.9.5.5 Incoming Options 133
............2.9.5.5.1 CNG Count 134
........2.9.5.6 Report Options: 135
............2.9.5.5.2 Distinctive Ring 136
........2.9.5.7 LAN Options: 137
............2.9.5.7 Table 138
............2.9.5.7.1 IP Address 139
............2.9.5.7.2 Subnet Mask 140
............2.9.5.7.3 Default Gateway 141
....2.9.6 User Default Setting 142
....2.9.7 Technical Default Setting 143
....2.9.8 Default Setting of Dial Parameters 144
....2.9.9 Off-line tests 145
........2.9.9.1 Self Diagnosis Flow 146
........Self Diagnosis Report 147
....2.9.10 On-line Tests 148
........2.9.10.1 Typical Transmission Flow Diagram 149
Table of Contents Page
........2.9.10.2 Typical Reception Transmission Diagram 150
2.10 Installation of optional units 151
....2.10.1 Optional units 152
....2.10.2 Memory Board Installation Instruction 153
....2.10.3 Network Card Installation Instruction 154
....2.10.4 G4 Board Installation Instruction 155
3 Brief Technical Description
Electrophotographic Process Flow 156
3.1 Fundamentals of the Electro-Photographic Process 157
3.2 Actual Electrophotographic Process 158
3.3 Board and Units 159
3.4 Overall Dimension and Mechanical Structure 160
4 Disassembly
4.0 General 161
....4.1 Precautions for Parts Replacement 162
....4.2 Tools 163
....4.3 How to Disassemble and Reassemble 164
........Whole Unit Picture 165
........4.3.1 Document Table Cover 166
........4.3.2 Rear Cover and NCU Cover 167
........4.3.3 Main Cover 168
........4.3.4 Operation Unit 169
........4.3.5 NCU Board 170
........4.3.6 MODEM Board 171
........4.3.7 Plate Package 172
........4.3.8 Scanner Unit (CIS) 173
........4.3.9 Stacker Frame 174
........4.3.10 Printer Unit 175
........4.3.11 Fan and Fan Guard 176
........4.3.12 Main Board 177
........4.3.13 Contact Assembly and High-/Low Voltage Power 178
Supply Boards
........4.3.14 Disassembling the Operation Unit 179
............4.3.14.1 Disassembling the Operation Unit 180
........4.3.15 Disassembling the Scanner Unit (L) 181
........4.3.16 Scanner (CIS) 182
........4.3.17 PC1/PC2 Sensors 183
........4.3.18 Speaker 184
........4.3.19 Scanner Motor 185
........4.3.20 Disassembling the Printer Unit 186
........4.3.21 LED Head 187
........4.3.22 Toner Lockout Board 188
........4.3.23 Stacker Cover 189
........4.3.24 Fusing Unit 190
........4.3.25 Manual Feed Assembly 191
........4.3.26 Back-up Roller, Transfer Roller 192
........4.3.27 Resist Roller, Hopping Roller, Sensor Plates 193
........4.3.28 Eject Guide Assembly 194
5 Adjustments
5.1 Setting of LED Print Head Drive Time 195
....Settings of Technical Function No. 26 (Table 5.1.1) 196
Table of Contents Page
....5.2.1 Confirmation Items 197
....5.2.2 Measurement 198
6 Cleaning and Maintenance
6.1 Replacement of Consumables 199
6.2 Routine Inspection 200
6.3 Printer Counter Display/Clear (User) 201
6.4 Printer Counter Display/Clear (Service) 202
6.5 Self-Diagnosis Test 203
6.6 Sensor Calibration Test 204
6.7 LED Test 205
6.8 Tone Send Test 206
6.9 High-Speed Modem Send Test 207
6.10 High-Speed Modem Receive Test 208
6.11 MF Send Test 209
6.12 Tone (TEL/FAX) 210
6.13 Protocol Data Dump Printing 211
6.14 System Reset 212
6.15 Service Codes 213
....Service Code list [Table 6.15.1] (1/2) 214
....Service Code list [Table 6.15.1] (2/2) 215
....G4 Service Code Lists 216
7 Troubleshooting
7.0 Extension cable lists 217
7.1 Overview 218
....7.1 Overall Troubleshooting Flow Chart 219
....7.2 No LCD Operation 220
....7.3 ALARM LED On 221
....7.4 Printing Test Failure 222
....7.5 No Local Copy 223
....7.6 Auto Dial Failure 224
....7.7 Transmission Problem 225
....7.8 Auto Reception Failure 226
....7.9 Reception Problem 227
....7.10 Sensor Calibration Test 228
....7.11 LED Test 229
....7.12 Tone Send Test 230
....7.13 High-Speed Modem Test 231
....7.14 MF Send Test 232
....7.15 Tone (TEL/FAX) Send Test 233
....7.16 No Acoustic Line Monitor 234
....7.17 Power Supply Unit 235
....7.18 No Document Feeding 236
....7.19 Multiple Document Feeding 237
....7.20 Document Skew 238
....7.21 Document Jam 239
....7.22 Printer Unit 240
........7.22.1 Precaution 241
........7.22.2 Troubleshooting Flow Charts of Printer Unit 242
........Table 7.22.2 Alarm Display 243
............Troubleshooting flow chart 1: Top Cover is Open 244
............Troubleshooting flow chart 2: Replace Image Drum 245
Message
Table of Contents Page
............Troubleshooting flow chart 3: Engine Controller Error 246
............Troubleshooting flow chart 4: Fuser Unit Thermal Error 247
............Troubleshooting flow chart 5: Paper Jams 248
............Troubleshooting flow chart 6: No Paper Tray or No 249
Paper
............Action Items (Printer Unit-LCD Message) Table 7.22.2 250
............Sample Image Problems (Figure 7.22.1) 251
............Troubleshooting flow chart 7: Light or Blurred Output 252
............Troubleshooting flow chart 8: Smeared Background on 253
Output
............Troubleshooting flow chart 9: Blank Output 254
............Troubleshooting flow chart 10: Vertical Black Stripes on 255
Output
............Troubleshooting flow chart 11: Evenly Spaced Marks on 256
Output
............Troubleshooting flow chart 12: Missing Print on Output 257
............Troubleshooting flow chart 13: Vertical White Stripes on 258
Output
............Troubleshooting flow chart 14: Poor Fusing 259
8 Dipswitch Setting Tables
Portuguese 260
A Board Descriptions
Preface 261
Service Caution 262
A1.1 Unit Configuration and Block Diagram 263
....Block Diagram 264
A2.1 Signal Flow Explanation 265
....1. Copy 266
....2. G3 TX (MH/MR/MMR) 267
....2-1. G3 TX (JBIG): OKIFAX 5900 only 268
....3. G3 RX (MH/MR/MMR) 269
....3-1. G3 RX (JBIG): OKIFAX 5900 only 270
....4. PC Print (Option) 271
....5. PC Scanner (Option) 272
....6. PC-FAX TX (Option) 273
....7. PC-FAX RX (Option) 274
....8. ISDN PC-FAX G3 TX (Option) 275
....9. ISDN PC-FAX G3 RX (Option) 276
....10. ISDN G3 TX (Option) 277
....11. ISDN G3 RX (Option) 278
....12. G4 TX (Option) 279
....13. G4 RX (Option) 280
....14. LAN Print (Option) 281
....A3.1 Toner Low Detection 282
....A3.2 Centronics Parallel Interface 283
....A3.3 Electrophotographic Process 284
....A3.4 Process Operation Descriptions 285
B Print Operation Description
B.1 Mechanical Components 286
B.2 Description of Print Operations 287
....1) Hopping and feeding 288
Table of Contents Page
....2) Charging 289
....3) Exposure 290
....4) Developing 291
....5) Transfer 292
....6) Fusing 293
....7) Cleaning 294
....8) Cleaning of rollers 295
B.3 Errors 296
....B.3.1 Errors List 297
....B.3.2 Major Trouble Errors 298
........B.3.2.1 Fuse Error 299
........B.3.2.2 Fan Error 300
........B.3.2.3 Paper Feed Monitoring 301
........B.3.2.4 2'nd Tray Communication Error 302
........B.3.2.5 Cover Open 303
....B.3.3 Recoverable errors 304
........B.3.3.1 Toner Low Detection 305
B.4 Other Special Cases 306
....B.4.1 Manual Paper Feed 307
....B.4.2 Cleaning 308
....B.4.2 Diagram - Description of Print Operations 309
C Illustrated Parts List
Illustrated Parts List 310
....Section 1: Cabinet Assembly 311
....Section 2: Control Panel Assy 312
....Section 3: Printer Assembly 313
....Section 4: Base Assembly 314
....Section 5: Frame Assy Scanner - (L) 315
....Section 6: Frame Assy - Scanner (U) 316
....Section 7: Cables, Option Boards 317
D Second Paper Feeder
Preface 318
1. Outline 319
....1.1 Functions 320
....1.2 External View and Component Names 321
2. Mechanism Description 322
....2.1 General Mechanism 323
....2.2 Hopper Mechanism 324
3. Parts Replacement 325
....3.1 Precautions Concerning Parts Replacement 326
....3.2 Parts Layout 327
....3.3 Parts Replacement Methods 328
........3.3.1 Stepping motor (Hopping) 329
........3.3.2 TQSB2 PCB 330
........3.3.3 Hopping Roller Shaft Assy and One-way Clutch Gear 331
4. Troubleshooting 332
....4.1 Precautions Prior to the Troubleshooting 333
....4.2 Preparations for the Troubleshooting 334
....4.3 Troubleshooting Method 335
........4.3.1 LCD Status Message List 336
5. Connection Diagram 337
Table of Contents Page
....5.1 Interconnection Diagram 338
....5.2 PCB Layout 339
6 Parts List 340
E PC-Loading
PC Loading 341
....1. General 342
........1.1 Application 343
........1.2 General 344
........1.3 Note on Explanation 345
........1.4 Related Document 346
....2. Basic Operation 347
........2.1 Supported Functions 348
........2.2 Differences from HSLS 349
........2.3 G4 PC Loading 350
............2.3.1 Operating Conditions 351
....3. PC Loading Procedure 352
........3.1 PC Loading Upon Memory Error Occurrence 353
............3.1.1 Explanation on Procedure 354
............3.1.2 Procedural Sequence Diagram 355
........3.2 PC Loading by Manual Operation 356
............3.2.1 Explanation of Procedure 357
............3.2.2 Procedural Sequence Diagram 358
............3.2.3 Operation Flow 359
........3.3 G4 Board PC Loading Procedure 360
............3.3.1 Explanation of Procedure 361
............3.3.2 Sequence Diagram 362
............3.3.3 G4 PC Loading Flow 363
....4. LCD Messages 364
....5. Buzzer Sounding Patterns 365
........5.1 Upon Start of PC Loading 366
........5.2 Upon Normal End 367
........5.3 Upon Error Occurrence 368
....6. List of Error Causes and Corresponding Codes 369
....7. Cautions 370
....8. Loading Processing Time 371
........8.1 Main Board 372
........8.2 ISDN Option Board 373
Service Manual for OF53/56Plus
7 Troubleshooting
............Overall Troubleshooting Flowchart 374
Page: 2
Service Guide OKIFAX 5700/5900
Chapter 0 Introduction
Copyright
This document may not be reproduced without the written permission of Okidata Training and Publications. Every
effort has been made to ensure the accuracy of the information contained in this training course. Okidata is not
responsible for errors beyond its control.
Copyright / About Information
Copyright 1999 by Okidata All rights reserved.
Written by Okidata Training and Publications
Contact
Please address any comments on this publication to:
Mailing Address Okidata
Training and Publications
2000 Bishops Gate Blvd.
Mount Laurel, NJ 08054-3499
Web Site www.okidata.com
Copyright Listing
OKIDATA is a registered trademark of Oki Electric Industry Company, Ltd.; marques deposee de Oki Electric
Industry Company, Ltd.; marca registrada, Oki Electric Industry Company, Ltd.
IBM, PC, PC-DOS, and Proprinter XL are registered trademarks of International Business Machines Corporation.
Microsoft and MS-DOS are registered trademarks and Microsoft Basic, Windows, TrueImage, and TrueType are
trademarks of Microsoft Corporation.
Okilink II is a trademark of Oki Electric Industry Company, Ltd.
ZIP Code is a registered trademark of the United States Postal Service.
Copyright 1998, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner
Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page: 3
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.1 General Performance
1 Type of appearance
l Desktop type
2 Applicable lines
l PSTN (Public switched telephone network)
l PBX (Private branch exchange)
l ISDN (Integrated service digital network)
l LAN (Local area network)
Note: ISDN and LAN are option.
3 Compatibility
l ITU-T Group 3 facsimile transceiver
l ITU-T Group 4 facsimile transceiver (option)
4 Document width
l Max. 216 mm (8.5 inches [North American Letter])
l Min. 148 mm (5.83 inches [ISO A5 size])
5 Effective reading width
(TX):
l Max. 215.4 mm (NA Letter)
l 208.6 mm (ISO A4 size)
(RX):
l 211.3 mm (NA Letter)
l 211.3 mm (ISO A4 size)*1
* Printing width will be 206 mm
6 Scanning length
l 128 mm to 356 mm (5.06 inches to 14 inches)
(Length setting: Long document s(1500 mm) are also available.)
7 Automatic document feeder (ADF)
l 50 sheets (NA Letter/A4-size: 20-lb/75 gm Oki Data recommended paper)
l 30 sheets (North American Letter/A4-size: 16 to 28-1b bond/60-105 gm)
8 Recording paper or sheet
l 1st cassette: North American Letter/NA Legal/A4-size plain paper cut 250 sheets capacity
(20-lb/75 gm)
l 2nd cassette (option): North American Letter/NA Legal/A4-size plain paper cut 500 sheets
capacity (20-lb/75 gm)
l Manual paper feeder: Transparency for overhead projector, applicable. sheet size: NA
Letter/NA Legal/A4-size
* : Oki Data Recommended paper
9 Printable width
l North American: 211.3 mm (203.2 mm for assured quality)
l North American Legal: 211.3 mm (203.2 mm for assured quality)
l ISO A4: 206.0 mm (197.3 mm for assured quality)
10 Printable length
l NA Letter: 273.4 mm (10.76 inches) / 266.7 mm (10.49 inches) for assured quality
l NA Legal: 349.6 mm (13.76 inches) / 342.9 mm (13.49 inches) for assured quality
l ISO A4: 291 mm (11.46 inches) / 284.3 mm (11.19 inches) for assured quality
11 Copy stacker
l Face down stacking: Max. 200* sheets
l Face up stacking: Max. 10* sheets
*Note 1: Oki Data Recommended paper
*Note 2: Face down or face up stacking is changeable by the lever.
12 Scanning resolution
a) Horizontal
l 300 dots per inch (Note: 600 dpi x 15.4 mm; copy is available)
b) Vertical
l 300 dots per inch, 15.4, 7.7 and 3.85 lines per mm (Note: 300 dpi x 300 dpi; Transmission
is available.
13 Scanning method
l 2592 bits contact image sensor
14 Recording resolution)
a) Horizontal: 600 dots/inch
b) Vertical:
Variable:
l STD mode (A4: 3.85 to 5.06 line/mm) (Letter: 3.85 to 5.28)
l FINE mode (A4: 7.7 to 9.3 line/mm) (Letter: 7.7 to 10.57)
l EX-FINE mode : (A4: 15.4 line/mm) (A4 15.4 to 19.87 line/mm) (Letter: 15.4 to 21.15)
l EX-FINE (300 dot/inch): (A4: 300 to 387 mm/line) (Letter: 300 to 412)
Fixed:
l
l EX-FINE mode : 300 dot/inch, 15.4 line/mm
l FINE mode: 7.7 line/mm
l STD mode: 3.85 line/mm
l PC-Print: 600 dot/inch, 300 dot/inch
15 Printing method
Electrophotographic printing
l 211.3 mm (2496 bits) LED printhead
16 Minimum scan line time for reception
l When receiving from OKIFAX or ECM: 0 ms
l When receiving from non- OKIFAX and non ECM: 10 ms at 3.85 line/mm; 5 ms at 7.7
line/mm, 15.4 line/mm
17 Print speed
l Max. 10 sheets per minute (at NA letter size)
18 Coding scheme
l Modified Huffman (MH)
l Modified READ (MR)
l Modified Modified READ (MMR)
l JBIG (only for OKIFAX 5900)
19 Modem (Rev. 2)
l ITU-T Rec. V.29: 9600 bps for use on point-to-point 4-wire leased telephone type circuits.
l ITU-T Rec. V.27 ter: 4800 bps modem for use in GSTN (General Switched Telephone
Network)
l ITU-T Rec. V.21 channel 2: 300 bps duplex modem for GSTN
l ITU-T Rec. V.17: 2-wire modem for fax applications up to 14.4 kbps
l ITU-T Rec. V.34
20 Transmission speed
l 2.5 sec. per sheet of ITU-T No. 1 evaluation test chart (for OKIFAX 5900)
l 3.0 sec. per sheet of ITU-T No. 1 evaluation test chart (for OKIFAX 5700)
Note: This is Phase C time at 3.85 line/mm.
21 Protocol
l ITU-T Rec. T.30
l ITU-T Rec. G4 Class 1 (option)
l OKI special protocols: High-speed protocol (G3)
22 Error correction mode (ECM)
l ITU-T ECM
23 Image memory
l Basic mode: 2.5 M-byte (OKIFAX 5700) & 4.5 M-byte (OKIFAX 5900)
l Optional memory: 2.0/4.0 M-byte
24 Liquid crystal display (LCD)
l Four lines of 20 characters for operation guidance, check and various kinds of information
25 Power source
l Nominal input voltage 120 VAC for ODA version
l Nominal input voltage 230 VAC for INT'L version
26 MFP (Multi- Function Peripheral) function
l PC Printer Function
l PC Scanner Function
l PC Fax Modem Function
Note: For details, see "Product Specification for MFP". Hardware is standard and software is
Bi-Centro interface.
27 ISDN function (option)
l G4 function
l ISDN G4: Communication
l ISDN G3: Communication
l ISDN: Report and List
28 Network print service
l Netware
l TCP/IP
l Windows NT/95/3.1
l T600 dpi, 10 ppm
Note: For details, see "Product Specification for Network Print Service"
NA = North America
Copyright 1998, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner
Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page: 4
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.2 General User's Function
1) Transmission
1 Transmit mode
l Automatic transmit mode
l Manual transmit mode
2 Instant Dialing
3 Delayed feeder transmission
4 Memory transmission
l 40 sessions
5 Delayed memory transmission (within 3 days)
l 20 specified times for OKIFAX 5700
l 30 specified times for OKIFAX 5900
6 Sequential broadcast (Memory)
l 150 stations for OKIFAX 5700
l 240 stations for OKIFAX 5900
7 Delayed broadcast
l 20 specified times for OKIFAX 5700
l 30 specified times for OKIFAX 5900
8 Confidential message transmission
l Feeder Confidential TX
l Memory Confidential TX
9 Relay broadcast initiate
l Feeder Relay broadcast initiate
l Memory Relay broadcast initiate
10 Polling transmission
l Feeder Polling TX
l Memory Polling TX
11 Bulletin Poll transmission (When Box number is opened).
l 16 boxes
12 Batch transmission
13 Priority transmission
14 Transmission preparation (Feeder)
2) Reception
1 Receive mode
l Automatic receive mode
l Manual receive mode
l TEL/FAX receive mode
l TAD mode
l Memory receive mode
l Forwarding mode
2 Memory only reception
3 No toner/No paper reception (memory)
4 Confidential message reception
l 16 mail boxes
5 Fax forwarding for incoming calls
6 Fax forwarding for no toner/no paper reception
7 Polling reception
3) Convenience
1 Dual access
2 Automatic redial
3 Last number redial (Manual redial)
4 Local copy of a document, including multiple copies
l 99 copies max.
5 Sender identification (Sender ID)
6 Personal identification (Personal ID)
7 TSI/CSI: Local telephone number
8 Acoustic monitor (only TX mode)
l 5 level selectable
9 Automatic alternate selecting call
(FAX No. + FAX No. can be registered in one-touch keys).
l OKIFAX 5700: Speed Dial (1 to 40) are assigned to one-touch keys.
l OKIFAX 5900: Speed Dial (1 to 80) are assigned to one-touch keys.
10 Half-tone transmission (at FINE resolution)
l 64 scale gradations
11 Page re-transmission (Only when memory TX mode)
12 Distinguishing text from pictures
13 Vertical reduction printing (Reduction rate is from 100% to xx%).
Note: xx is Letter 72.8%, A4 77.5%
14 Smoothing printing
In case of 8 dot/mm x 3.85 lines/mm --> 300 dot/inch x 784 lines/inch
15 Auto dialing
l Speed dialing:
OKIFAX 5700: 1 to 140 (1 to 40 are assigned to one-touch keys)
OKIFAX 5900: 1 to 230 (1 to 80 are assigned to one-touch keys)
l Group dialing: 20 groups
l Keypad dialing
l Chain dialing
l Mixed dialing
16 Real-time dialing
Dialing with off hook condition or when the HOOK key is pressed.
17 Automatic pause signal insertion
18 Local copy
19 Telephone directory (Alpha/Location) dialing
20 TEL/FAX automatic switching
21 TAD mode (for external telephone answering device)
22 Session number
23 Closed user group (Direct mail rejection)
24 Contrast and resolution control
25 Key touch tone
26 Printer counter display (For drum, toner, print, and scan)
27 Quick scanning
28 Time and date setting
29 Language selection
l 2 languages (LCD and Report)
30 Distinctive ring detect
31 Restricted access
32 Beep sound
4) Reports
1 Function list
2 Configuration
3 Phone directory
4 Group directory
5 Activity report
6 Active memory files
7 Broadcast
8 Protocol dump (G3 and G4)
9 NIC configuration
10 Log. report
11 G4 Log. report
12 Self diagnosis report
5) Report options
1 MCF. (Single-Loc.)
2 MCF. (Multi-Loc.)
3 Image in MCF.
4 Error report (MCF).
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Page: 5
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.3 General Maintenance Functions
1) Local tests
1 Self-diagnosis
Main board
l CPU ROM/RAM check
l Flash memory check (Program, Language, and Default)
l Modem
l RAM check
l Toner cartridge
l Option memory check
DEVICE ID
l LAN Board check (option)
ISDN board (option)
l CPU ROM/RAM check
2 Sensor calibration (Adjustment of scanning level)
3 LED test
4 Tone send test (When NCU board is installed)
5 High-speed modem send test (When NCU board is installed)
6 High-speed modem receive test (When NCU board is installed)
7 MF tone test (When NCU board is installed)
8 Tone (TEL/FAX) test (When NCU board is installed)
9 Loop back 1 (When ISDN option board is installed)
10 Loop back 2 (When ISDN option board is installed)
11 INFO0 sending (When ISDN option board is installed)
12 INFO1 sending (When ISDN option board is installed)
13 INFO2 sending (When ISDN option board is installed)
14 INFO3 sending (When ISDN option board is installed)
15 Pulse (1kHz) send (When ISDN option board is installed)
16 Pulse (2kHz) send (When ISDN option board is installed)
17 Pulse (N2kHz) send (When ISDN option board is installed)
2) Technical setup
3) System reset
l All data clear
l Location data clear
l Configuration data clear
4) Default type set
5) PC loading
6) G4 PC loading
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Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.4 General Appearance
Figure 1.4.1 shows the general appearance of the OKIFAX 5700/5900.
Figure 1.4.2 Control Panel for OKIFAX 5700/5900.
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Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.4.1 General Appearance of OKIFAX 5700/5900
Figure 1.4.1 shows the general appearance of the OKIFAX 5700/5900.
Figure 1.4.1 General Appearance of OKIFAX 5700/5900.
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Page: 8
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Telephone Directory P6
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Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.4.2 Control Panel
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Page: 10
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
1.5 Basic Performance Specifications
Table 1.5.1 (1/8) Basic Performance Specifications
Table 1.5.1 (2/8) Basic Performance Specifications
Table 1.5.1 (3/8) Basic Performance Specifications
Table 1.5.1 (4/8) Basic Performance Specifications
Table 1.5.1 (5/8) Basic Performance Specifications
Table 1.5.1 (6/8) Basic Performance Specifications
Table 1.5.1 (7/8) Basic Performance Specifications
Table 1.5.1 (8/8) Basic Performance Specifications
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Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Table 1.5.1 (1/8) Basic Performance Specifications
No. Item Specifications
1 Applicable line 1) PSTN (Public switched telephone network)
2) PBX (Private branch exchange)
3) ISDN (Integrated services digital network): Option
4) LAN (Local area network): Option
2 Line interface
1) Impedance 600 Ohms balanced
Note: Impedance may differ by the requirement of PTT.
2) Sending power level 0 dBm to -15 dBm range
(Adjustable in 1 dB steps. Technical Setup No. 21)
3) Receiving power level 0 dBm to -40 dBm
(In case of V.34 TX/RX, -3 to -43 dBm
3 Type of document to be
transmitted
1) Width Max. 216 mm (NA Letter)
Min: 148 mm (ISO A5 size)
Note: Effective reading width is NA Letter 215 mm)
2) Length Min. 128 mm
Max. 356 mm (14 inches)
Long document detection: 380 mm, or 150 mm
* Technical Setup No. 10 (To enable or disable the long document
scanning)
3) Thickness Based on common bond paper
a) 0.08 to 0.13 mm for multiple page feeding
b) 0.06 to 0.15 mm for single page feeding
4) Shape Rectangular
5) Opacity Documents allowing less than 40% of the scanner source light to
pass through them.
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Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Table 1.5.1 (2/8) Basic Performance Specifications
No. Item Specifications
4 Effective reading width
Document width Communication Effective reading width Copy size
Mode/Paper width
ISO A4 (210 mm) G3/A4 208.6 mm for TX A4
[INTL] 211.3 mm for local copy
NA letter (216 mm) G3/A4 215.4 mm for TX Letter
[US/CANADA] 211.3 mm for local copy
Note (*1): Printing width will be 206 mm.
No. Item Specifications
5 Automatic document feeder Max. 50 documents: 20 lb./75gm NA Letter or A4 size paper.
(ADF)
Max. 30 documents: 16 to 28/60 to 105gm; NA or A4 size paper
Documents shall be placed face down on ADF stacker.
6 Document skew Max. 1.0 mm skew over any advance of 100 mm.
The occurrence of skew exceeding 1 mm per 100 shall be 0.5% or
less.
7 Document jam detection 1) Transmission will stop and line disconnection will occur when the
end of a document is not detected within 380 mm after scanning
begins (except for the long document scanning. Technical Setup No.
10)
2) A jam will also be declared if the document does not reach the
scanning position within 5 seconds after the start of a document feed.
Note: When a jam is detected during message transmission from the
feeder, the machine will stop scanning and disconnect the line, but its
receiving capability will remain valid.
8 Document jam removal Manual release
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Page: 13
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Table 1.5.1 (3/8) Basic Performance Specifications
No. Item Specifications
9 Document stacking Documents up to 297 mm in length, which meet the basic
weight and thickness specification, will exit on the stacker,
and documents of Letter or A4-size will stack in sequence.
The first sheet will be fed first in the feeder and will exit on
the stacker with printing side down.
10 Recording paper or sheet For the first or second recording paper cassette:
1) Type: Plain paper cut (Bond paper: Xerox 4200 type or equivalent)
2) Size: ISO A4 210 mm x 297 mm
NA Letter 215.9 mm x 279.4 mm / 8.5 inch x 11 inch
NA Legal 14: 215.9 mm x 355.6 mm / 8.5 inch x 13 inch
3) Weight: 16 lbs to 24 lbs/60 to 105 gm base weight
Base weight is defined as the weight of 500 sheets
of 431.8 mm (17 inch) by 558.8 mm (22 inch) or 1 sheet size 1000
mm by 1000 mm.
4) Thickness: 0.08 mm to 0.13 mm
5) Condition: New paper
For the manual loading feeder
1) Type: Plain paper, colored paper, printed paper, envelope
2) Size: LA Letter/A4/NA Legal/Executive/A5/A6/etc.
3) Weight, thickness and condition: Same as above
Note: One single sheet should be loaded on the manual paper
feeder for one occasion.
For best results use Oki Data recommended papers
1) Xerox 4200 (20 - lb/75 gm base weight paper)
2) L-type paper for photo-printers
11 Recording paper cassette Up to 250 sheets/cassette
first cassette (Oki Data recommended paper)
second cassette Up to 500 sheets/cassette
(Oki Data recommended paper)
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Page: 14
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Table 1.5.1 (4/8) Basic Performance Specifications
No. Item Specifications
12 Effective recording area
1) Printable area
Letter Size A4 Size 14 inch Legal Size 13 inch Legal Size
inch mm inch mm inch mm inch mm
PL 11 279.4 11.7 297 14 355.6 13 330.2
PW 8.5 216 8.27 210 8.5 216 8.5 216
EL 10.76 273.4 11.46 291 13.76 349.6 12.76 324.2
EW 8.32 211.3 8.11 206 8.32 211.3 8.32 211.3
T .12 3 0.12 3 0.12 3 0.12 3
B .12 3 0.12 3 0.12 3 0.12 3
L .09 .08 0.08 2 0.09 2.3 0.09 2.3
R .09 .08 0.08 2 0.09 2.3 0.09 2.3
1) Guaranteed printing area
Letter Size A4 Size 14 inch Legal Size 13 inch Legal Size
inch mm inch mm inch mm inch mm
PL 11 279.4 11.7 297 14 355.6 13 330.2
PW 8.5 216 8.27 210 8.5 216 8.5 216
EL 10.5 266.7 11.2 284.3 13.5 342.9 12.5 317.5
EW 8.0 203.2 7.77 197.3 8.0 203.2 8.0 203.2
T 0.25 6.35 0.25 6.35 0.25 6.35 0.25 6.35
B 0.25 6.35 0.25 6.35 0.25 6.35 0.25 6.35
L 0.25 6.35 0.25 6.35 0.25 6.35 0.25 6.35
R 0.25 6.35 0.25 6.35 0.25 6.35 0.25 6.35
Note: The printable area means the area allowing actual printing at the time of receiving. The guaranteed printing
area means the area where the printing quality is guaranteed.
These tables do not include vertical and horizontal addressing error (+/- 3 mm) of recording paper.
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Page: 15
Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Table 1.5.1 (5/8) Basic Performance Specifications
No. Item Specifications
13 Copy stacking The printed copies will be discharged on the stacker with printed face
up or face down.
1) Face down stacking: Up to 200 copies
2) Face up stacking: Up to 10 copies
Note:
1) Using the recommended paper, New standard 20-lb. (Xerox 4200)
2) Except 16 lb. papers.
3) Face down or face up stacking is changeable by the lever.
14 Scanning resolution Horizontal:
l 300 dot/inch
Vertical:
Transmission mode:
l 300 dot/inch, 15.4 lines/mm (EX-FINE), 7.7 lines/mm (FINE) or
3.85 lines/mm (STD)
15 Image scanning method NA Letter size (2592-bit) direct contact image sensor
16 Contrast control The Light and Dark contrasts (low contrast) will be automatically
enhanced to improve image quality.
Slice level shifting has 3 levels of switch selection on operation panel.
17 Recording solution Horizontal:
l 300 dot/inch
Vertical:
l 300 dot/inch (EX-FINE), 15.4 line/mm (EX-FINE), 7.7 line/mm
(FINE), or 3.85 line/mm (STD)
A4 Letter
STD 3.85 ~ 4.96 3.85 ~ 5.28
Fine 7.7 ~ 9.93 7.7 ~ 10.57
Ex-Fine (15.4 line/mm) 15.4 ~ 19.87 15.4 ~ 21.15
Ex-Fine (300 dot/inch) 300 ~ 387 300 ~ 412
No. Item Specifications
18 Copy resolution l STD: 200 dot/inch x 3.85 line/mm
l FINE/PHOTO: 300 dot/inch x 300 dot/inch
l EX-FINE: 600 dot/inch x 15.4 line/mm
19 Recording method Electro-photographic printing
1) 211.3mm (4992 bits)
20 Recording paper skewing Maximum allowable skew is + or - 1 mm over an advance of 100 mm.
21 Copy darkness 1) Black image: Greater than 1.2 OD *
2) White background: Not greater than 0.2 OD
Note: OD: (Optical density)
22 Copy uniformity Printed copies will exhibit a uniform density of the printed and
background area:
1) From edge to edge: 25%
2) From copy to the next copy: 30%
23 Recording paper running out The fax can detect the no-paper condition by a photosensor.
When the paper has run out in the local copy operation, the scanning
will stop with "PAPER OUT/JAM" on the LCD and an ALARM LED
turns on without an alarm tone.
When the paper has run out while a message is being received and
the no-paper reception is activated, the LCD display will show "MSG.
IN MEMORY", and the ALARM LED turns on.
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Service Guide OKIFAX 5700/5900
Chapter 1 General Information
Table 1.5.1 (6/8) Basic Performance Specifications
No. Item Specifications
24 Minimum scan line time for 0 ms, when receiving in ECM mode or from an Oki Data facsimile.
receiving 5 ms at 15.4 line/mm or 7.7 line/mm and 10 ms at 3.85 line/mm when
receiving from a non-Oki Data facsimile or non-ECM mode.
25 Coding scheme 1) One-dimensional coding scheme:
Modified Huffman (MH)
2) Two-dimensional coding scheme:
Modified READ (MR)
Modified modified READ (MMR)
3) JBIG (only for OKIFAX 5900)
26 Modem operations
1) High-speed Modem l ITU-T Rec. V.29 (9600/7200 bps)
l ITU-T Rec. V.27 ter (4800/2400 bps)
l ITU-T Rec. V.17 (14400/12000/9600/7200 bps)
l ITU-T Rec. V.33 (14400/12000 bps)
l ITU-T Rec. V.34 (33600/28800 bps)
2) Low-speed Modem l ITU-T Rec. V.21 channel 2 (300 bps)
3) JBIG Performs JBIG communication conforming to T.82/T.85 or ITU-T Rec.
Note: Only for OKIFAX 5900, and JBIG is not performed in G4
communication.
4) ISDN G4: ITU-T Rec. T.563, T.521, T.503, T.62, T.6, T.70
27 Fallback Automatic fallback will occur according to the following sequence by
FTT, RTN or PPR.
Fallback rank Transmission Activated by FTT Activated by RTN Protocol
speed (Times) (Times)
1st 14400 bps 1 1 ITU-T V.17 (V.17)
2nd 12000 bps 1 1 ITU-T V.17 (V.17)
3rd 9600 bps 1 1 ITU-T V.17 (V.29)
4th 7200 bps 1 1 ITU-T V.17 (V.29)
5th 4800 bps 2 1 ITU-T V.17 V.27 ter.
6th 2400 bps 2 1 ITU-T V.17 V.27 ter.
When the last trial fails, the transmitting station sends out a DCN signal to the remote station for disconnection.
Note:
l Modem automatically performs the fall-back depending upon the line condition.
l V.34 fallback sequence: The modem automatically selects transmission speed according to the line condition.
No. Item Specifications
28 Protocol 1) ITU-T Rec. T.30
2) Oki Data special protocol (speed protocol)
The T.30 handshaking procedure will be conducted at message
transmission speed instead of 300 baud, during transmission
multi-page.
Note: In High-speed protocol,