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Service and Support Manual
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HP 2500C Series Printer Service and Support Manual
Version History Version 2.0 January 1, 1999
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
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Contents
Chapter 1 Production Information Technology Update......................................................... ............... 1-1 Modular Ink Delivery System ................................... ............... 1-1 Specifications ................................................................................. 1-4 Data Sheet ................................................................................ 1-4 Cable Specifications.................................................................. 1-8 Reliability Specifications .......................................................... 1-14 Interface Specifications ............................................................. 1-15 Physical Specifications.............................................................. 1-16 Packaging Dimensions Specifications ....................................... 1-17 Electrical Specifications............................................................ 1-18 Environmental Specifications.................................................... 1-19 Product Certifications................................................................ 1-20 Media Sizes Supported.............................................................. 1-21 Recommended Media Weight ................................................... 1-22 Paper Handling ......................................................................... 1-23 Printable Area ........................................................................... 1-24 Media Margins.......................................................................... 1-25 Hewlett-Packard Ink Cartridge Specifications ........................... 1-27 System Requirement ................................................................. 1-28 Product Overview ........................................................................... 1-29 Printer External View................................................................ 1-29 Model and Serial Number ......................................................... 1-29 Supplies and Accessories ................................................................ 1-30 Product Structure ...................................................................... 1-30 Power Cord............................................................................... 1-31 Network Interface ..................................................................... 1-32 Print Cartridge .......................................................................... 1-33 Media........................................................................................ 1-34 Other Accessories ..................................................................... 1-35 Replaceable Parts...................................................................... 1-35 Warranty and Support..................................................................... 1-36 Hewlett-Packard Limited Warranty Statement........................... 1-37 Extent of Limited Warranty....................................................... 1-37 Limitations of Warranty ............................................................ 1-38 Limitations of Liability ............................................................. 1-39 Obtaining Printer Drivers .......................................................... 1-40 Service Support Contracts......................................................... 1-41 Service and Support Resource................................................... 1-42 Worldwide Customer Support Numbers .................................... 1-49
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Chapter 2 Operating Overview Using the Control Panel ................................................................... 2-1 Control Panel Layout ................................................................. 2-1 Indicator Lights.......................................................................... 2-3 Settings and Defaults ................................................................. 2-4 Restoring Factory Defaults......................................................... 2-7 Control Panel Menus.................................................................. 2-8 Paper Handling Menu........................................................... 2-9 Diagnostics Menu................................................................ 2-11 Information Menu ............................................................... 2-12 Self-Test Menu.................................................................... 2-13 Print Quality Menu.............................................................. 2-14 Printing Menu ..................................................................... 2-15 I/O Menu............................................................................. 2-16 Resets Menu........................................................................ 2-17 Configuration Menu ............................................................ 2-17 MIO Menu .......................................................................... 2-18 Aligning Printheads................................................................... 2-19 Printhead Diagnostic Process .................................................... 2-20 Error Codes .................................................................................... 2-21 Recoverable Error Codes ................................................................ 2-21 Unrecoverable Codes.................................................................. 2-23 Printer Diagnostic Pages ................................................................. 2-33 Diagnostic Page ........................................................................... 2-33 Extended Diagnostic Page............................................................ 2-35
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Chapter 3 Loading Paper and Paper Behavior Loading the Trays ............................................................................ 3-1 Loading Commonly-Used Media in Tray 2 ...................................... 3-2 Loading Commonly Used Media in Tray 3 ...................................... 3-4 Loading Paper in Tray1.................................................................... 3-6 Loading Paper through the Rear Manual Feed.................................. 3-7 Paper Behavior ................................................................................ 3-8 Print Job Selected Tray 2 .............................................................. 3-8 Print Job Selected Tray 3 .............................................................. 3-8 Print Job Selected Autoselect ........................................................ 3-9 Print Job Selected Manual Feed .................................................... 3-9 Unexpected Paper Size.................................................................. 3-9 Printer is Idle ................................................................................ 3-9 Printer is Printing from Tray 1 or Tray 2 ....................................... 3-9 Printer is Printing from Tray 3 ..................................................... 3-10 Paper Jam at Output Bin During Paper Loading ........................... 3-10 Paper Jam at Output Bin During Printing ..................................... 3-10 Paper Jam Internal During Paper Loading .................................... 3-11
Chapter 4 Install / Uninstall Installing Printer Software from CD................................................. 4-1 Installing PCL Software from CD in Windows ................................ 4-2 Installing PCL Software from Floppy Diskettes in Windows......... 4-3 Installing PostScript Software in Macintosh.................................. 4-4 Installing PostScript Software in Windows ................................... 4-4 Uninstalling Printer Software........................................................... 4-5 For Windows 3.1x ........................................................................ 4-5 For Windows 95 / 98 / NT4.0 ....................................................... 4-5 Copy Printer Software from CD to Disk or Server ........................... 4-6
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Chapter 5 Maintenance and Ink Cartridge Safety Cleaning the Printer and Accessories ............................................... 5-1 Cleaning Spilled Ink ..................................................................... 5-1 Printhead ...................................................................................... 5-2 Ink Cartridge Safety......................................................................... 5-3 For HP No.10 Color/Black Ink Cartridges..................................... 5-3 For Service Station Assembly ....................................................... 5-5 Potential Health Effects ................................................................ 5-6 First Aid Measures........................................................................ 5-7 Note to Physician.......................................................................... 5-7 Handling Precautions .................................................................... 5-7 Additional Information ................................................................. 5-8 Material Safety Data Sheet (MSDS).............................................. 5-8
Chapter 6 Functional Overview Writing System................................................................................ 6-1 Introduction .................................................................................. 6-1 Part Numbers ................................................................................ 6-2 Ink Cartridge and Printhead Specifications.................................... 6-3 Thermal InkJet Technology........................................................... 6-4 Paper Paths and Components ........................................................... 6-6 Chassis.......................................................................................... 6-6 Output Management ..................................................................... 6-7 Output Mechanism........................................................................ 6-8 Swivel PCA ................................................................................. 6-18 Dual Bin Pick and Feed Mechanism............................................. 6-21 HP 2500C Electronics..................................................................... 6-24 HP 2500C PCA Overview............................................................ 6-24 Motor Control Overview.............................................................. 6-25 Firmware ........................................................................................ 6-26 Physical Layer ............................................................................. 6-27 Data Link Layer........................................................................... 6-27 Application Layer ........................................................................ 6-28 Interface with Mechanism............................................................ 6-28 Interface with Key Panel .............................................................. 6-29
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Chapter 7 Removal and Replacement of Parts (without Calibration) Introduction ..................................................................................... 7-1 Removal and Replacement Tools .................................................. 7-1 Before You Begin ......................................................................... 7-2 Important Notes about Printer Components and Disassembly........ 7-3 Replacement of Parts ....................................................................... 7-4 Removing the PCA ....................................................................... 7-4 Installing the PCA......................................................................... 7-6 Removing the Service Station ....................................................... 7-7 Installing the Service Stations ....................................................... 7-9 Removing the LED PCA.............................................................. 7-10 Installing the LED PCA ............................................................... 7-12 Removing the LCD Panel ............................................................ 7-13 Installing the LCD Panel.............................................................. 7-14 Removing the Power Knob .......................................................... 7-15 Installing the Power Knob............................................................ 7-16 Removing the Power Supply ........................................................ 7-19 Installing the Power Supply ......................................................... 7-20 Removing the MIDS.................................................................... 7-21 Installing the MIDS ..................................................................... 7-22 Removing the Ink Supply System ................................................ 7-23 Installing the Ink Supply System.................................................. 7-24 Removing the Main Case ............................................................. 7-25 Installing the Main Case............................................................... 7-26 Removing the Paper Knob ........................................................... 7-27 Installing the Paper Knob............................................................. 7-28 Removing the Fan........................................................................ 7-29 Installing the Fan ......................................................................... 7-30 Removing the Carriage Motor...................................................... 7-31 Installing the Carriage Motor ....................................................... 7-32 Removing the Assembly Harness Cover ...................................... 7-33 Installing the Assembly Harness Cover ........................................ 7-34 Removing the Rear Door ............................................................. 7-35 Installing the Rear Door............................................................... 7-36 Removing the Encoder Strip ........................................................ 7-37 Installing the Encoder Strip.......................................................... 7-38 Removing the Primary Star Wheel ............................................... 7-39 Installing the Primary Star Wheel................................................. 7-40 Removing the Secondary Star Wheel ........................................... 7-41 Installing the Secondary Star Wheel............................................. 7-42 Removing the Rubber Foot .......................................................... 7-43 Installing the Rubber Foot............................................................ 7-44 Removing the Absorbers.............................................................. 7-45 Installing the Absorbers ............................................................... 7-48
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Chapter 8 Troubleshooting Troubleshooting Concepts ............................................................... 8-1 LED.............................................................................................. 8-2 Standard Procedures ..................................................................... 8-3 No Power...................................................................................... 8-4 LED or LCD................................................................................. 8-6 Unrecoverable Error Messages...................................................... 8-9 Print Quality ................................................................................ 8-11 Broken or Missing Parts............................................................... 8-12 No Pick or Multiple Pick or Other Mechanism Problems ............. 8-13 Troubleshooting Tools ................................................................. 8-14
Chapter 9 Parts and Diagrams Parts List ......................................................................................... 9-1 Parts Leveraged form HP2000C (C4503A) ...................................... 9-2 Exploded Views............................................................................... 9-3
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Chapter 1 Product Information
Technology Update
Modular Ink Delivery System
A modular ink delivery system is the separation of ink cartridges and printheads into individual, single-color components. Traditional inkjet printers use one black and one tricolor ink cartridge, each with integrated printheads. HP's modular ink delivery system features four separate ink cartridges--one for each primary printing color--and four corresponding long-life printheads, with tubes connecting the components. Including the standard and high-capacity black ink cartridges, there are actually nine consumables, with only eight used in the printer at one time.
Product Information 1-1
Technology Update
How It Works By separating the ink cartridge from the printheads, a modular ink delivery system allows the ink supply to remain in a permanent, fixed position. The printheads remain attached to the carriage and move back and forth, delivering ink to the page as the paper advances through the printer. Each printhead and ink cartridge is embedded with a tiny memory device called a smart chip that recognizes and stores the unique operating characteristics of the component to create a totally integrated printing system that ensures consistent, high-quality printing at the lowest cost available. A unique pressurization system maintains a constant supply of ink to the printheads. Smart chips monitor the amount of ink used by counting every drop that passes through each printhead. When the smart chips sense more ink is needed to maintain continuous printing, a plunger in each cartridge temporarily pressurizes the cartridges to deliver more ink to the printheads. With the modular ink delivery system, ink supply is instantly replenished, even at top speeds. The new, individually replaceable printheads are designed for long life and each should print 12,000 pages in black, 24,000 pages in color. As a result, you'll go through many ink cartridges before the corresponding printhead will need replacement. With their modular design, ink cartridges contain twice the ink supply of current HP cartridges, so you'll also get longer lasting cartridges. When a component approaches the end of its print life, the smart chip notifies the user through on-screen messages so a replacement can be purchased prior to the part expiring. By separating the printheads and ink cartridges, you only replace the component that is no longer usable. Printheads can be replaced one at a time without the need for costly or extensive servicing and aren't discarded when the ink is expended. HP printheads also use a wet wiping system to eliminate nozzle clogging that plagues other permanent printhead designs. Component replacement is easy. Simply pull out the used part and snap in a replacement.
1-2 Product Information
Technology Update
The Benefits Cuts up to 30 percent off the printing costs of other methods § § Modular design means only the component that is no longer useful is replaced. Longer-life printheads and higher-capacity ink cartridges means less frequent replacement.
Achieves color laser speed in a personal desktop printer § § § Printheads have 304 nozzles apiece (1,216 total, the most in the industry) resulting in faster print speeds. Prints in 1/2-inch swath as opposed to the 1/5- or 1/3-inch swaths of integrated print cartridges. Ink cartridge pressurization system keeps constant flow of ink to printhead. Smart chips store component information and alert user to low-ink, ink-out and printhead failure status.
Product Information 1-3
Specifications
Data Sheet
Print Method Print Speed 1 Black Plain paper drop on-demand thermal inkjet printing. Black Text Letter / A4 11x17 / A3 Econofast Mode 9 ppm 5 ppm Normal Mode 7 ppm 3 ppm Best Mode 7 ppm 3 ppm Color Highlights Econofast Mode Normal Mode Best Mode Mixed Text & Graphics Econofast Mode Normal Mode Best Mode Full Page Color Econofast Mode Normal Mode Best Mode
1
Print Speed 1 Color
Letter / A4 9 ppm 6 ppm 5 ppm Letter / A4 7 ppm 3.5 ppm 1.2 ppm Letter / A4 3.5 ppm 1.8 ppm 0.4 ppm
11x17 / A3 5 ppm 3 ppm 2 ppm 11x17 / A3 4 ppm 2 ppm 0.5 ppm 11x17 / A3 1 ppm 0.8 ppm 0.2 ppm
Black Resolution Color Resolution Printhead Nozzles Printer Command Language Font Capability
Memory
Approximate figures. Exact speed dependent on the system configuration, software program, and document complexity Up to 600x600 dpi PhotoREt II for photo quality 304 black, 912 color (304 per color printhead) HP PCL 3 enhanced Adobe PostScript 3 (With HP 2500CM only) HP FontSmart v2.5 (110 TrueType fonts for windows) HP FontSmart software provides easy-to-use font management capabilities 136 PostScript fonts with Adobe PostScript 3 HP 2500C 4 Mbytes standard RAM HP2500CM 20 Mbytes standard RAM Two 72-pin SIMM slots for additional memory (EDO, 60ns) expansion up to a total of 76 Mbytes
1-4 Product Information
Connectivity /Network Management
HP2500C Network-capable printer for DOS and Windows environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98 Centronics parallel, IEEE 1284 compliant One network interface slot accepts optional HP MIO Print Servers with support for Novell Netware, Microsoft LAN Manager, Windows for Workgroups, Windows for NT, IBM LAN Server, Unix environment and Apple Talk (Ether Talk) HP2500CM Network-ready printer for DOS, Windows and Macintosh environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98 Centronics parallel, IEEE 1284 compliant HP MIO 10/100Base-TX print server with support for Novell Netware, Microsoft LAN Manager, Windows for Workgroups, Windows NT, IBM LAN Server, Unix environment and AppleTalk (EtherTalk) Supports networking protocols IPX/SPX, TCP/IP, DLC/LLC, AppleTalk and NetBEUI Adobe PostScript 3 drivers for Windows and Macintosh QuickDraw Automatic switching between languages and ports. HP JetAdmin printer management software provides easy printer setup and configuration. Latest versions available from HP's web site (http://www.hp.com/go/jetadmin) HP WebJetAdmin printer management software available from HP's web site (http://www.hp.com/go/webjetadmin) for simple installations and configuration from a common web browser.
Paper Handling
Standard input capacity of 400 sheets through two trays (Tray 2 & 3) of 150 sheet and 250 sheet capacity. Standard output capacity of 150 sheets (face-up) Rear Manual feed single sheet only Tray 1 (Input / Output Tray) Sheets: up to 10, Cards: up to 4 Tray 2 (Upper Tray) Sheets: up to 150, Cards: up to 60 Tray 3 (Lower Tray) Sheets: up to 250 All input paths handle standard media sizes (as listed below) up to 13 in.x19 in. (Supper A3) Additionally, Tray 1 and the rear manual feed support all media sizes as small as 4 in.x6 in. (101.6mmx152.4mm) Built-in media size sensors prevents printing on the wrong size of media
Product Information 1-5
Paper Size Handling Maximum Print Width Recommended Media Weight
Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.) Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.) 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media All input paths handle the following paper weights with the rear straight-through paper path handling up to 0.3 mm thickness of paper Paper / Labels: 60 to 135 g/m2 (16 to 36 lb. Bond) Cards: 110 to 200 g/m2 (110 lb. Index) Straight-through path: up to 0.3 mm thickness (0.012 in.) or approx. 200 g/m2 (110 lb. Index)
Smart Software Features
Built-in printer driver features: HP ZoomSmart scaling technology, Billboard, Handout (N-up printing), Mirror, Watermark, Print Preview, Quick Sets, LaserJet Margin Emulation Paper: Super B 13 x 19 in., U.S. Tabloid 11 x 17 in., U.S. Legal 8.5 x 14 in., U.S. Letter 8.5 x 11 in., European A3 297 x 420 mm, European A4 210 x 297 mm, European B4 257 x 364 mm Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297mm Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in., European A5 card 105 x 148.5 mm, Postcard 100 x 148 mm Labels: U.S. Labels, 8.5 x 11 in.; European A4 Labels, 210 x 297mm
Media Size / Type
Control Panel
Intuitive operation and complete, easy-to-understand messages Two-line 32 character LCD display and 2 LEDs Buttons: (Go), Job Cancel, Menu, Item, Value, Select Indicators: Attention, Ready Messages can be displayed in 14 languages: English, French, Italian, German, Spanish, Portuguese, Dutch, Norwegian, Finnish, Swedish, Danish, Polish, Czech and Russian Operating temperature: 5o to 40oC (41o to 104oF) Recommended operating conditions: 15o to 35oC (59o to 95oF) Storage temperature: -40o to 60oC (-40o to 140oF) Relative Humidity: 20 to 80% RH non-condensing Noise levels per ISO 9614-1: Sound Pressure, LwAm 62 dB(A) Built-in Universal Power Supply Input Voltage 100 240 AC (±10%), 50/60 Hz (±3 Hz) Less than 2 watts when off, 8 watts maximum non-printing, 35 watts average printing, 65 watts maximum printing
Operating Environment
Power Supply Power Requirements Power Consumption
1-6 Product Information
Dimensions
With paper tray closed 685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H With paper tray fully extended 685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H Desk Space Required 685 mm (26.97 in.) W x 532 mm (20.94 in.) D
Weight Reliability & Estimated Usage System Requirements
26.5 kg (58.48 lb.) without printheads and ink cartridges 27.0 kg (59.52 lb.) with printheads and ink cartridges Up to 12,000 pages / month Minimum: Windows 3.1x: 486DX-66, 8Mb RAM Windows 95/98: 486DX-100, 8Mb RAM Windows NT 4.0: 486DX-100, 16Mb RAM Macintosh System 7.5.3: 68040 8Mb RAM Windows 3.1x: Pentium 150/166, 16Mb RAM Windows 95/98: Pentium 150/166, 16Mb RAM Windows NT 4.0: Pentium 150/166, 32 Mb RAM Macintosh System 8 or later: Power PC 16 Mb
Recommended:
50 Mb Free HardDisk space for 11 x 17 or A3 size printing. Graphics intensive files may require more disk space. Warranty Product Certifications 1 year on site warranty Safety Certifications: CCIB (China), CSA (Canada), PSB (Singapore), UL (USA), NOMi(Mexico), TUV-GS (Germany), SABS (South Africa), JUN (Korea) EMI Certifications: FCC Part 15B Class B when used with a Class B computing device (USA), FCC Part 15B Class A when connected to Local Area Network (LAN) Devices, CTICK (Australia & New Zealand), VCCI (Japan), CE (European Union), B mark (Poland), Gost (Russia), BCIQ (Taiwan), RRL (Korea)
Brands and product names listed are trademarks or registered trademarks of their respective companies. Information in this document is subject to change without notice for more information or the latest updates, please go to the HP2500C/CM's web site located at http://www.hp.com/go/hp2500
Product Information 1-7
Specifications
Cable Specifications
1284-B Connector Pin Assignments The pin numbers and their assigned signal names for the 1284-B connectors are given below. Note The abbreviations used in the "Source" column: H = host; P = printer; Bi-Di = bi-directional
PIN# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 P SOURCE H Bi-Di* Bi-Di* Bi-Di* Bi-Di* Bi-Di* Bi-Di* Bi-Di* Bi-Di* P P P P H nAck Busy PError Select nAutoFd COMPATIBLE nStrobe NIBBLE HostClk BYTE HostClk ECP HostClk EPP nWrite AD1 AD2 AD3 AD4 AD5 AD6 AD7 AD8 PeriphClk PeriphAck nAckReverse Xflag HostAck Intr nWait User Defined 1 User Defined 3 nDStrb
Data 1 (Least Significant Bit) Data 2 Data 3 Data 4 Data 5 Data 6 Data 7 Data 8 (Most Significant Bit) PtrClk PtrBusy AckDataReq Xflag HostBusy PtrClk PtrBusy AckDataReq Xflag HostBusy Not Defined Logic Gnd Chassis Gnd Peripheral Logic High Signal Ground (nStrobe) Signal Ground (Data 1) Signal Ground (Data 2) Signal Ground (Data 3) Signal Ground (Data 4) Signal Ground (Data 5) Signal Ground (Data 6) Signal Ground (Data 7) Signal Ground (Data 8) Signal Ground (PError, Select, nAck) Signal Ground (Busy, nFault)
1-8 Product Information
30 31 32 33 34 35 36 H nSelectIn H P nInit nFault
Signal Ground (nAutoFd, nSelectIn, nInit) nInit nDataAvail nInit nDataAvail Not Defined Not Defined Not Defined 1284 Active 1284 Active 1284 Active nAStrb nReverseRequest nPeriphRequest nInit User Defined 2
Data signals will be driven by some but not all peripheral devices. Pins not defined by this spec are used by manufacturers at their own risk.
Product Information 1-9
Specifications
Centronics Parallel Pinout Information
PIN NUMBER 1 2-9 10
PIN ID Strobe
1
DESCRIPTION A low pulse causes the printer to read one byte of data These pins are the data lines. Data 0 is the least significant bit (LSB) The printer sends a low pulse to indicate that it has accepted a byte of data and is ready for more data. The printer sends a high logic level to indicate to the computer that it cannot receive data due to data entry, a full buffer or error status. The printer sends a high logic level to indicate to the computer that it is out of paper. The printer sends a high logic level to indicate to the computer that it is in an online condition. The printer sends a low logic level to indicate that it is offline or that the input buffer is full. Signal interface ground. Chassis ground. The printer outputs a +5 volt high logic level through a 2.2K ohm resistor. These pins are tied to signal ground A low pulse sent by the computer resets the printer and clears the print buffer. The reset occurs on the trailing edge of the pulse The printer sends a low logic level to the computer to indicate that it is in an error state.
Data 0 - Date 7 Acknowledge
11
Busy
12
Paper Error
13
Ready
16 17 18 19 - 30 31
Signal Ground Chassis Ground +5 V Ground Reset/Input 1 Clear Error
1
32
1
Active low
1-10 Product Information
Specifications
The Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines and ground connections between the host PC and the peripheral. Each of the signal lines has a corresponding bit position in a memory address (register) in the host where data is read or written. Sending data to the printer follows the sequence below: § § § § § Host places data in Data Out register Host sends pulse on Strobe line Printer sends pulse on Busy in response to pulse on Strobe Printer reads data on Data Out lines Printer sends pulse on ACK (Acknowledge) line after data is read
This method of data transfer is also known as the Compatibility mode and the transfer rate of data is slow. The printer while operating in compatibility mode is capable of indicating limited printer error feedback to the host computer. Such feedback includes: § § § § Paper jam Out of paper Printer on or off line Time out
Product Information 1-11
Specifications
IEEE 1284 Pinout Information
Any standard IEEE 1284 compliant printer cable will work with the printer. The customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2 meters) or C2951A (3 meters). See Ordering Parts in Chapter 12 for ordering information.
PIN NUMBER 1 PIN ID HostClk DESCRIPTION Used in a closed-loop handshake with PeriphAck to transfer data or address information from the host to the peripheral device. Host to peripheral device or peripheral device to host address or data. Data 1 is the least significant bit (bit 0). Used in a closed-loop handshake with HostAck (nAutoFd) to transfer data from the peripheral device to host. The peripheral uses this signal for flow control in the forward direction. PheriphAck also provides a ninth data bit to determine whether command or data information is present on the data signals in the reverse direction. The peripheral drives this signal low to acknowledge nReverseRequest. The host relies upon nAckReverse to determine when it is permitted to drive the data signals. This is used by the peripheral device to reply to the requested extensibility byte during the negotiation phase. The host drives this signal for flow control in the reverse direction. It is used in an interlocked handshake with PeriphClk. Host Ack also provides a ninth data bit used to determine whether command or data information is present on the data signals in the forward direction. Logic board ground. Chassis Ground. This signal is used to provide +5V high logic. These pins are tied to signal ground This signal is driven low to place the channel in the reverse direction. While in ECP mode, the peripheral is only allowed to driver the bi-directional data signals when nReverseRequest is low and 1284 Active is high.
2-9
AD1 - AD8
10
PeriphClk
11
PeriphAck
12
nAckReverse
13
Xflag
14
HostAck
16 17 18 19-30 31
Logic Ground Chassis Ground Peripheral Logic High Ground nReverseRequest
1-12 Product Information
32
nPeriphRequest
During ECP mode the peripheral may drive this pin low to request communications with the host. This request merely "hints" to the host; the host has ultimate control over the transfer direction. This signal provides a mechanism for peer-to-peer communication. This signal is valid in the forward and reverse directions. Driven high by host while in ECP mode. Set low by the host to terminate ECP mode and return the link to the Centronics (uni-directional) mode
36
1284 Active
The 1284 compliant cable supports the ECP (Extended Capabilities Port) mode in the transfer of data. The ECP protocol includes a series of protocols that differ from standard Centronics parallel port operation. These additional signaling methods allow the host and peripheral to negotiate any of faster transfer modes (e.g. DMA, FIFO and RLE decompression). The protocol is hardware driven and the performance is limited by the ISA bus bandwidth. The primary advantage is that once data transfer is negotiated, data can flow without the need of an acknowledge or a return status signal. This can result in a transfer rate of up to 10 times faster than that of the compatibility mode that the Centronics parallel cable supports. To transfer data, the host first goes through a negotiation phase, which allows the host and peripheral to select a mutually-supported communications mode. During the negotiation phase, the host indicates which communication mode and options it would like to use via the Extensibility Request Value. If the peripheral device does not support the requested mode or options, it sets the Extensibility Flag low and the interface returns to Compatibility Mode.
Product Information 1-13
Specifications
Reliability Specifications
Category Printer Usage Mechanism Life Specifications Up to 12,000 pages / month 150,000 A size pages / 5 years
1-14 Product Information
Specifications
Interface Specifications
Category Interface Specification § Specifications Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP) 64KB buffer size
§
Product Information 1-15
Specifications
Physical Dimensions
With paper tray closed (W x D x H) With paper tray fully extended (W x D x H) Weight 27.0 x 24.0 x 13.3 inches 685 x 610 x 337 mm 27.0 x 29.3 x 13.3 inches 685 x 745 x 337 mm 26.5 kg (58.48 lb.) without printheads and ink cartridges 27.0 kg (59.52 lb.) with printheads and ink cartridges 27.0 x 21.0 inches 685 x 532 mm
Desk space needed (W x D)
Printer with paper tray closed
Printer with paper tray fully extended
1-16 Product Information
Specifications
Packaging Dimensions Specifications
792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H
Product Information 1-17
Specifications
Electrical Specifications
Category Input Voltage Frequency Interface Specification Power Consumption § Idle § Printing Specification 100 to 240 Vac (±10%) 50/60 Hz (±3 Hz) Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP)
4.4 watts 35 watts max.
Transient Spike Immunity § Amplitude 1 kV § Pulse width 50 µseconds § Rise time 1.2 µseconds
1-18 Product Information
Specifications
Environmental Specifications
Category Temperature § Operating § Storage condition § Recommended operating Humidity § Operating § Storage condition § Recommended operating Altitude § Operating § Non-operating Mechanical Vibration § Frequency range § Operating (Random) § Non-operating (Random) § Swept Sine Noise Levels per ISO 9296 § Sound power LpAm Specifications 5 °C to 40 °C (41 °F to 104 °F) -40 °C to 60 °C (-40 °F to 140 °F) 15 °C to 35 °C (59 °F to 95 °F)
10%-80% RH non-condensing 10%-80% RH non-condensing 20%-80% RH non-condensing
0 to 3100 meters 0 to 4600 meters
5 to 500 Hz Approximately 0.21 G rms Approximately 2.09 G rms 0.5 (0 to peak)
49 dB(A) (By-stander position)
Product Information 1-19
Specifications
Product Certifications
Safety Certifications CCIB (China) CSA (Canada) NOM1 (Mexico) PSB (Singapore) TUV-GS (Germany) UL (USA) SABS (South Africa) JUN (Korea) EMI EMI Certifications C TICK (Australia and New Zealand) VCCI (Japan) CE (European Union) GOST (Russia) B mark (Poland) GOST (Russia) BCIQ (Taiwan) RRL (Korea) FCC Class B when used with a Class B computing device (USA)
1-20 Product Information
Specifications
Media Sizes Supported
The following are the media sizes supported by the printer. General type Sizes (mm) Sizes (inch) Remarks
Tray 1 (Input / Output Tray) Post Card 100x148 3.94x5.83 Minimum Size Including all media sizes in Tray 2 (Upper Tray) / Tray 3 (Lower Tray) Tray 2 (Upper Tray) / Tray 3 (Lower Tray) ISO-A4 210x297 8.27x11.7 US-Letter 215.9x279.4 8.5x11 US-Legal 215.9x355.6 8.5x14 JIS-B4 257x364 10.11x14.33 US-B (Ledger) 279.4x431.8 11x17 ISO-A3 297x420 11.69x16.53 Super B 330.2x482.6 13x19 Note 1. There are sensors mounted on Tray 2 (Upper Tray) and Tray 3 (Lower Tray) of the printer to detect the sizes of paper in use on each tray. 2. The printer is capable of printing on custom-sized media provided that its dimensions conform to the minimum and maximum size definition. 3. Envelopes are not supported on the HP2500C/CM.
Maximum Size
Product Information 1-21
Specifications
Recommended Media Weight
Paper Cardstock 60 to 135 g/m2 (16 to 36 lb. Bond) 110 to 200 g/m2 (110 lb. Index) (up to 0.012 in. or 0.3 mm thickness for straight paper path)
1-22 Product Information
Specifications
Paper Handling
Media Type Tray 1 (Input / Output Tray) Sheets Cards Tray 2 (Upper Tray) Sheets Cards Tray 2 (Upper Tray) Sheets Rear Manual Feed All media sizes from 4x6 inches (101.6x152.4mm) to 13x19 inches (330.2x482.6mm) and maximum thickness of 0.3mm (0.012 inches) Output Tray Sheets (face-up) Note 1. There is a sensor mounted on the bypass paper feed to indicate whether it is in use. Capacity (Pages)
10 4
150 60
250
1
150
Product Information 1-23
Specifications
Printable Area
Printable area (Portrait orientation) Printable area (Landscape orientation)
The table as follows will show the minimum margin of each media type (portrait orientation) for the HP 2500C Series Printer. Please note that the printable area is smaller than that of HP LaserJets. However in the HP2500C/CM printer driver software there is a new utility that can automatically adjust the margins of LaserJet formatted documents so that they can be printed without the loss of any formatting.
1-24 Product Information
Specifications
Media Margins (in portrait orientation)
Margins Right Top 0.25 in. 6.4 mm. 0.20 in. 5.1 mm. 0.13 in. 3.4 mm. 0.20 in. 5.1 mm. 0.20 in. 5.1 mm. 0.25 in. 6.4 mm. 0.25 in. 6.4 mm. 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm.
Media Type US Letter 8.5 x 11 in. 215.9 x 279.4 mm Tabloid / Ledger 11 x 17 in. 279.4 x 431.8 mm A4 8.27 x 11.69 in. 210.00 x 296.9 mm A3 11.69 x 16.53 in. 296.9 x 419.9 mm B4 10.12 x 14.33 in. 257.0 x 364.0 mm Legal 8.5 x 14 in. 215.9 x 355.6 mm Executive 7.25 x 10.50 in. 184.2 x 266.7 mm A5 5.83 x 8.27 in. 148.0 x 210.0 mm B5 7.16 x 10.12 in. 181.9 x 257.0 mm 4x6 Index Card 4.00 x 6.00 101.6 x 152.4 5x8 Index Card 5.00 x 8.00 127.0 x 203.2
Left 0.25 in. 6.4 mm. 0.20 in. 5.1 mm. 0.13 in. 3.4 mm. 0.20 in. 5.1 mm. 0.20 in. 5.1 mm. 0.25 in. 6.4 mm. 0.25 in. 6.4 mm. 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.12 in. 3.1 mm.
Bottom 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm.
Comments
Landscape Orientation
Product Information 1-25
A6 Card 4.13 x 5.83 105.0 x 148.0 Hagaki Card 3.94 x 5.83 100.0 x 148.0 Super B 13.00 x 19.00 330.2 x 482.6 Statement 5.50 x 8.50 139.7 x 215.9 C Size 17.00 x 22.00 431.8 x 558.8 A2 16.53 x 23.38 419.9 x 593.9 Hagaki 7.87 x 5.83 200.0 x 148.0 A3 Nobi 13.00 x 19.00 330.2 x 482.6 Custom 3.94 to 13.00 x 5.83 to 19.00 100 to 330 x 148 to 482 Note
0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.20 in. 5.1 mm. 0.20 in. 5.1 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.12 in. 3.1 mm. 0.20 in. 5.1 mm. 0.20 in. 5.1 mm.
0.12 in. 3.1 mm. 0.12 in. 3.1 mm. 0.20 in. 5.1 mm. 0.20 in. 5.1 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.12 in. 3.1 mm. 0.20 in. 5.1 mm. 0.20 in. 5.1 mm.
0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.40 in. 10.2 mm. 0.40 in. 10.2 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm. 0.12 in. 3.0 mm.
0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.50 in. 12.7 mm. 0.40 in. 10.2 mm. 0.40 in. 10.2 mm. 0.51 in. 13.0 mm. 0.51 in. 13.0 mm. 0.50 in. 12.7 mm. *NEC only
*NEC only
For the printable regions of landscape orientation, just reverse the matrix on the table above. For example, the matrix for US Letter size in portrait is 8.5 x 11 inches, so in landscape the matrix is 11 x 8.5 inches.
1-26 Product Information
Specifications
Hewlett-Packard Ink Cartridge Specifications
Category Type Printhead Nozzles Black Resolution Color Resolution Ink Drop Volume Print Speed1 Black Specification Plain paper drop on-demand thermal inkjet printing 304 black, 912 color (304 per color printhead) Up to 600x600 dpi PhotoREt II for photo quality 35ng black, 8ng color drop volume for high resolution printing Black Text Letter / A4 11x17 / A3 Econofast Mode 9 ppm 5 ppm Normal Mode 7 ppm 3 ppm Best Mode 7 ppm 3 ppm Color Highlights Econofast Mode Normal Mode Best Mode Mixed Text & Graphics Econofast Mode Normal Mode Best Mode Full Page Color Highlights Econofast Mode Normal Mode Best Mode
1
Print Speed1 Color
Letter / A4 9 ppm 6 ppm 5 ppm Letter / A4 7 ppm 3.5 ppm 1.2 ppm Letter / A4 3.5 ppm 1.8 ppm 0.4 ppm
11x17 / A3 5 ppm 3 ppm 2 ppm 11x17 / A3 4 ppm 2 ppm 0.5 ppm 11x17 / A3 1 ppm 0.8 ppm 0.2 ppm
Approximate figures. The exact speed is dependent on the system configuration, software program and document complexity.
Product Information 1-27
Specifications
System Requirement
The following CPUs and memory are required : Minimum: Windows 3.1x: 486DX-66, 8 Mb RAM Windows 95/98: 486DX-100, 8 Mb RAM Windows NT 4.0/5.0: 486DX-66, 16 Mb RAM Macintosh System 7.5.3 or later: 68040 8 Mb RAM Windows 3.1x: Pentium 150/166, 16 Mb RAM Windows 95/98: Pentium 150/166, 16 Mb RAM Windows NT 4.0/5.0: Pentium 150/166, 32 Mb RAM Macintosh System 8 or later: Power PC 16 Mb RAM 50 Mb free hard disk space for 11x17 or A3 size printing. Graphics intensive files may require more disk space.
Recommended:
1-28 Product Information
Product Overview
Printer External View
Model and Serial Number
The serial number of the HP 2500C Series Printers can be found on the labels at the back of each printer and at the top of the main case (concealed by the top cover). The figure below shows how the serial number is interpreted. Serial Number = CCYMDVL### CC (Country) Y (Year) M (Month) D (Day) V (Version) The country show where the printer was manufactured. The year the printer was manufactured. The month the printer was manufactured. The day the printer was manufactured. The printer model version 1 indicates HP 2500C, other version numbers will be assigned as needed. Contact a technical support engineer if you need to know which version a new number refers to. The factory assembly line which manufactured this printer. These three digits allow a maximum of 27,000 unique serial numbers per line per day. This unit number is in base 30.
L (Line) ###
Product Information 1-29
Supplies and Accessories
Product Structure
The following items will be shipped in the box: Basics Printer Extended Tray Cover (a) Driver Kit Starter CD (b) HP JetDirect CD (HP 2500CM printer only)(b) User's Guide (d) Hardcopy Kit Setup Poster (c) Getting Started Guide (Not available in U.S.) Quick Reference Guide (e) User's Guide (Available in U.S. only) Accessory Kit Power Cord (f) Four HP No. 10 Ink Cartridges (h) (Black, Cyan, Magenta and Yellow) Four HP No. 10 Printheads (g) (Black, Cyan, Magenta and Yellow)
1-30 Product Information
Supplies and Accessories
Power Cord
US Europe Australia Singapore / Malaysia SA UK 8120-6805 8120-6802 8120-6803 8120-6809 8120-6808 8120-6801 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA #ABS, #AKB, #ACB, #ABT, #AKC, #ACT, #AB7, #ABB, #ARG, #ARP, #AKY #ABG, #AKY #AB4 #ACQ #ABU
Product Information 1-31
Supplies and Accessories
Network Interface
The following cards have been tested with the HP 2500C and HP 2500CM Color Printer. JetDirect MIO print server card (Bundled with HP 2500CM) JetDirect MIO print server card J4100A Ethernet RJ-45 (10/100 base-TX) BNC Ethernet RJ-45 (10/100 base-TX) Ethernet RJ-45 (10 Base-T) Ethernet BNC (Thin Coax) RJ-45 (10 Base-T) LocalTalk System 7 Token Ring DB9, RJ-45 Ethernet RJ-45 (10/100 base-TX) Parallel Port
J2556B J2550B J2552B
J2555B 300X Print Server J3263A
1-32 Product Information
Supplies and Accessories
Print Cartridge
No. 10 Cyan Ink Cartridge No. 10 Magenta Ink Cartridge No. 10 Yellow Ink Cartridge No. 10 Hi Capacity Black Ink Cartridge No. 10 Cyan Pen No. 10 Magenta Pen No. 10 Yellow Pen No. 10 Black Pen C4841A C4842A C4843A C4844A C4801A C4802A C4803A C4800A
Note The HP 2500C/CM Printers are shipped with a Low Capacity Black Ink Cartridge (C4840A).
Product Information 1-33
Supplies and Accessories
Media
HP Bright White Paper (500 / A size) HP Bright White Paper (500 / A4 size) HP Bright White Paper (200 / 11x17 size) HP Bright White Paper (200 / A3 size) HP Premium InkJet Coated Paper (200 / A) HP Premium InkJet Coated Paper (200 / A4) HP Premium InkJet Coated Paper (100 / 11x17) HP Premium InkJet Coated Paper (100 / A3) HP Premium InkJet Heavyweight Paper (100 / A) HP Premium InkJet Heavyweight Paper (100 / A4) HP Premium Photo Paper (20 / 11x17) HP Premium Photo Paper (20 / A3) HP Premium Photo Paper (15 / A) HP Premium Photo Paper (15 / A4) European HP Premium Photo Paper (15 / A4) Asian HP Premium InkJet Transparency Film (20 / A) HP Premium InkJet Transparency Film (20 / A4) HP Premium InkJet Transparency Film (50 / A) HP Premium InkJet Transparency Film (50 / A4) HP Premium InkJet Rapid-Dry Transparency Film (A) HP Premium InkJet Rapid-Dry Transparency Film (A4) HP Iron-On T-Shirt Transfers (10 / A) HP Iron-On T-Shirt Transfers (10 / A4) HP Greeting Card Paper HP Greeting Card Paper (Europe Only) HP White Labels 1"x2.5/8" Addressing Labels HP White Labels 1.1/3"x4" Addressing Labels HP White Labels 1"x4" Addressing Labels HP White Labels 2"x4" Shipping Labels HP White Labels 3.1/3"x4" Shipping Labels HP White Labels 1/2"x1.3/4" Return Address Labels HP White Labels 8.1/2"x11" White Full Sheet Labels HP White Labels 99.1x38.1mm Addressing Labels HP White Labels 99.1x38.8mm Addressing Labels HP White Labels 63.5x38.1mm Addressing Labels HP White Labels 100x51mm Addressing Labels HP White Labels 199.6x289mm Full Sheet Labels HP White Labels 99.1x67.7mm Parcel Labels HP White Labels 63.5x46.6mm Addressing Labels C1824A C1825A C1857A C1858A 51634Y 51634Z C1855A C1856A C1852A C1853A C6058A C6059A C6039A C6040A C6043A C3828A C3832A C3834A C3835A C6051A C6053A C6049A C6050A C1812A C6042A 92296A 92296B 92296C 92296D 92296E 92296F 92296K 92296L 92296M 92296N 92296P 92296R C4296A C4297A
1-34 Product Information
Supplies and Accessories
Other Accessories
HP 64MB (2x32MB) 60ns EDO SIMM HP 32MB (2x16MB) 60ns EDO SIMM HP 16MB (2x8MB) 60ns EDO SIMM HP 2500C Postscript 3 Upgrade Kit D4543A D3648B D3647B C3289A
Customer Replaceable Parts
Note The following parts are customer replaceable parts. Replacing these parts require no technical expertise. These parts can be sent directly to the customer by the Customer Care Centers after qualification. This process is based on the premise that customers agree to replace the parts themselves. The exceptions to this process are the PCA Logic and Service Station. These two parts require some technical capability and will only be sent to customers that have the capabilities to replace these two modules.
PCA-Logic Name Plate (HP 2500C) Cover Main PCA Side Cover Service Station Assembly Secondary Access Door Assembly Output Tray Removable Trough Assembly Dual Bin Tray Adjuster Width Dual Bin Adjuster Length Dual Bin Media Plate Adjuster Length I/O Adjuster Width I/O Tray Cover Cover Front Service Station Plate Media 2 Foot
C2684-60200 C2684-60203 C2684-60206 C2684-60210 C2684-60212 C2684-60214 C2684-60215 C2684-60224 C2684-60225 C2684-60226 C2684-60227 C2684-60232 C2684-60233 C2684-60108 C2684-60239 C2684-60273 C2684-60274 C2684-60275
Product Information 1-35
Warranty and Support
The warranty for HP 2500C Series Printers varies depending on the product, the date and the country of purchase. For products returned under warranty, Hewlett-Packard may : § Provide on-site repair, § Replace the product with a remanufactured unit, § Replace the product with a product of equal or greater functionality or § Refund the purchased price.
1-36 Product Information
Warranty and Support
Hewlett-Packard Limited Warranty Statement
HP Product Software Print Cartridges Printer Printheads Duration of Limited Warranty 1 year 90 days 1 year 1 year
Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP's warranty are stated in the user's guide. Those conditions and limitations include: a. For software products, the warranty applies only to the media upon which the product is recorded; and b. HP does not warrant the operation of any product to be uninterrupted or error free. 2. HP's limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d. Operation outside the product's environment specifications, including duty cycle abuse or use of a mechanical switch-box without a designated surge protector; e. Use of non-supported printing media or memory boards; or f. Improper site preparation or maintenance. 3. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a nonHP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 4. If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP's warranty, the customer shall return the product for replacement.
Product Information 1-37
5. If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP's warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product. 7. The warranty is valid in any country where this product is distributed by HewlettPackard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer. 8. This limited Warranty Statement gives the customer specific legal rights. The customer may also have other legal rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.
Limitations of Warranty
1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIES SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer (e.g. Australia and the United Kingdom); b. Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts. 3. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.
1-38 Product Information
Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Product Information 1-39
Warranty and Support
Obtaining Printer Drivers
The HP 2500C Series Printer Driver Software is updated periodically. The latest versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below. 24-hour Modem Access Internet HP 2500C Series Printer drivers and product support information can be obtained through the World Wide Web at: http://www.hp.com/go/hp2500 HP BBS Library The HP 2500C Series Printer drivers can also be obtained at HP's electronic bulletin board library service. Refer to HP BBS Library under Service and Support Resources for the list of phone numbers. Set modem communications software to: no parity, 8 bits, and 1 stop bit.
1-40 Product Information
Warranty and Support
Service Support Contracts
In the U.S. HP SupportPack The HP SupportPack is an enhancement to the customer's original one-year warranty repair service. The HP SupportPack provides next business day on-site support for the duration of an additional two years of warranty. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers MUST purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is not transferable from one piece of equipment to another. Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In-Touch newsletter. Non-U.S. HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN. For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.
Product Information 1-41
Warranty and Support
Service and Support Resources
Hewlett-Packard News Network (HPNN) HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information: § § § § § Presales Information Printer Drivers HP SupportPack Information Software Notes Postsales Information
For more information, call 1 (408) 553-7303.
HP Customer Information Center The HP Customer Information Center provides presales product information. This service is available for resellers and end-users. For more information, call 1 (800) 752-0900, Monday Friday, 6:00 AM 5:00 PM U.S. Pacific Time.
HP Reseller Response Line The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers. For more information, call 1 (800) 544-9976, Monday Friday, 8:00 AM 4:00 PM U.S. Pacific Time.
1-42 Product Information
Warranty and Support
HP BBS Library The HP electronic bulletin board library service, which is available 24 hours a day, 7 days a week, contains drivers and support information which can be downloaded to your PC via modem. Country Austria Belgium Denmark Finland France Italy Netherlands Norway Sweden Switzerland United Kingdom Worldwide Number + 43 (222)251658 + 32 (2) 778-3819 + 45 (45) 991905 (9600) 7280 3616 HP MICRO + 39 (2) 9210-4244 + 31 (20) 647-5433 + 47 (2) 273-5697 + 46 (8) 750-6262 + 41 (64) 560200 + 44 (1344) 361891 Int Code + 1 (208) 344-1691 Baud Rates 2400 to 28800 or ISDN 1200 to 28800 300 to 28800 2400 to 28800 1200 to 28800 (Service Minitel) Up to 28800 2400 to 28800 2400 to 28800 2400 to 28800 Up to 28800 or ISDN Up to 28800 300 to 28800
Set the modem for no parity, 8 data bits and 1 stop bit (N,8,1).
Product Information 1-43
Warranty and Support
HP FAXback on Demand HP FIRST You can use this service to select documents, such as product descriptions and technical information. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section. Use the following steps to use HP FIRST: 1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select. 2. We suggest you initially request the index which lists all available documents. 3. Once you receive the HP FIRST index, choose the documents you need. 4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you. 5. Selected documents will be sent immediately to the fax number you have specified. Note To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792 (international toll rates applicable).
1-44 Product Information
Warranty and Support
HP FIRST Telephone Numbers Country For US and Canada For Customers in Europe: U.K. For service in English outside U.K. Austria Belgium (Dutch) Belgium (French) Denmark Finland France Germany Italy Norway Portugal Spain Sweden Switzerland (French) Switzerland (German) Netherlands For Customers in Asia-Pacific: Australia China Hong Kong India Indonesia Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Telephone Number (800) 333-1917
0800 96 02 71 + 31 20 681 5792 0600 8128 0800 11906 0800 17043 800 10453 800 13134 0800 905900 0130 810061 1678 59020 800 11 319 05 05 31 33 42 900 993123 020 795743 0800 551 526 0800 551 527 0800 022 2420
613 9272 2627 86 10 6564 5735 2506 2422 9111 622 6420 21-352 2044 822 769 0543 03 298 2478 64 09 356 6642 (65) 275 7251 275 7251 (02) 719 5589 662 661 3511
Product Information 1-45
Warranty and Support
HP Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free technical assistance for peripherals within the hardware warranty period. For the product under warranty, call (208) 323-2551. For the product out of warranty, call : § 1 (900) 555-1500 at $2.50 per minute, or § 1 (800) 999-1148 at $25.00 per call using VISA / MasterCard. (The above prices are subjected to change without notice) To ensure the call is dealt with quickly, have the following information ready: § The product model number and serial number. § The operating system version and the configuration. § A description of the software installed and the accessories used.
HP North American Customer Support Center Assistance from the Hewlett-Packard North American Customer Support Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain Time, except Wednesday, (7:00 AM to 4:00 PM). § 1 (303) 635-1000
HP European Customer Support Center Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except Wednesday, (8:30 AM to 4:00 PM). § Int Code + 31 (20) 682-8291 HP provides free telephone support during the warranty period. After the warranty has expired, support is available through the same telephone number for a fee. The fee is charged on a per incident basis. When calling HP, please have the following information ready: § The product model number and serial number. § The operating system version and the configuration. § A description of the software installed and the accessories used.
1-46 Product Information
Warranty and Support
Warranty and Out-of-Warranty Support Telephone Numbers Country (Language) Austria (German) Belgium (Dutch) Belgium (French) Denmark (Danish) Finland (Finnish) France (French) Ireland Germany (German) Italy (Italian) Netherlands (Dutch) Norway (Norwegian) Portugal Spain (Spanish) Sweden (Swedish) Switzerland (French) Switzerland (German) UK English language support for other European countries Telephone Number 0660-6386 02 626 8806 02 626 8807 3929 4099 0203 47288 04 50 43 9853 01 622 5525 0180 5 25 81 43 02 26410350 020 606 8751 22 11 6299 01 441 7199 902-321 123 08 619 2170 0848 80 11 11 0848 80 11 11 0171 512 5202 +44 171 512 5202
Product Information 1-47
Warranty and Support
Contacting Hewlett-Packard To contact HP, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters. Asia Far East Sales Region Headquarters Hewlett-Packard Asia Ltd. 22/F Peregrine Tower Lippo Centre 89 Queensway, Central Hong Kong Hewlett-Packard Ltd. 6877 Goreway Drive Mississauga Ontario L4V 1M8, Canada European Operations Headquarters Hewlett-Packard S.A. 150, route du Nant-d'Avril PO Box 1217 Meyrin 2/Geneva, Switzerland Hewlett-Packard Latin Am. Headquarters Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D.F. Middle East / Central Africa Sales Headquarters Hewlett-Packard S.A. Rue de Veyrot 39 CH-1217 Meyrin 1/Geneva, Switzerland Intercon Operations Headquarters Hewlett-Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto, CA 94303-0896, USA
Canada
Europe
Latin America
Middle East / Asia
U.S.
1-48 Product Information
Warranty and Support
Worldwide Customer Support Numbers
Customer Support Centers provide technical information via telephone directly with online agents who are trained to assist with setup, configuration, startup and troubleshooting of HP products. Customer Support C