Text preview for : Maintenance & Service Guide HP 15 Laptops DA0046NR_manual.pdf part of HP 15 Laptop Service manual for HP 15 Laptop Model numbers: 15-da0000 ~ 15-da0099 15g-dr0000 ~ 15g-dr0099 15q-ds0000 ~ 15q-ds0099 15t-da000



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HP 15 Laptop PC


Maintenance and Service Guide
© Copyright 2018 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD and AMD Radeon are trademarks of common to most models. Some features may otherwise using any software product
Advanced Micro Devices, Inc. Bluetooth is a not be available on your computer. preinstalled on this computer, you agree to be
trademark owned by its proprietor and used by bound by the terms of the HP End User License
HP Inc. under license. Intel and Core are Not all features are available in all editions of Agreement (EULA). If you do not accept these
trademarks of Intel Corporation in the U.S. and Windows. This computer may require upgraded license terms, your sole remedy is to return the
other countries. Microsoft and Windows are and/or separately purchased hardware, drivers entire unused product (hardware and software)
trademarks of the Microsoft group of and/or software to take full advantage of within 14 days for a full refund subject to the
companies. Windows functionality. Go to refund policy of your seller.
http://www.microsoft.com for details.
The information contained herein is subject to For any further information or to request a full
change without notice. The only warranties for refund of the price of the computer, please
HP products and services are set forth in the contact your seller.
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: April 2018

Document Part Number: L19674-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.




iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).




v
vi Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1


2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button and speakers ......................................................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15


3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Cables ................................................................................................................................................................... 20
Display assembly subcomponents ...................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 24
Mass storage devices ........................................................................................................................................... 25


4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31


5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32


vii
Optical drive ....................................................................................................................................... 33


6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 36
Component replacement procedures .................................................................................................................. 36
Bottom cover ..................................................................................................................................... 37
Battery ............................................................................................................................................... 40
Memory .............................................................................................................................................. 42
Hard drive .......................................................................................................................................... 44
Solid-state drive ................................................................................................................................ 46
Solid-state drive bracket and connector board ................................................................................ 47
Optane memory module ................................................................................................................... 49
WLAN module .................................................................................................................................... 50
Hard drive connector board ............................................................................................................... 51
USB/card reader board ...................................................................................................................... 52
TouchPad button board ..................................................................................................................... 53
TouchPad module .............................................................................................................................. 54
Fan ..................................................................................................................................................... 56
Heat sink assembly ........................................................................................................................... 57
Display assembly ............................................................................................................................... 61
System board .................................................................................................................................... 70
Speakers ............................................................................................................................................ 73
Power connector cable (DC-in) .......................................................................................................... 74
Top cover with keyboard ................................................................................................................... 75


7 Using Setup Utility (BIOS) ............................................................................................................................. 76
Starting Setup Utility (BIOS) ................................................................................................................................ 76
Updating Setup Utility (BIOS) .............................................................................................................................. 76
Determining the BIOS version ........................................................................................................... 76
Downloading a BIOS update .............................................................................................................. 77


8 Using HP PC Hardware Diagnostics ................................................................................................................ 78
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 78
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 78
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 79
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 79
Installing HP PC Hardware Diagnostics Windows ............................................................................. 79
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 79
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 80
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 80




viii
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 80
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 80
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 81
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 81
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 81
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 81
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 81


9 Backing up, restoring, and recovering ........................................................................................................... 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select products only) ......................................................................... 83
Using Windows tools ........................................................................................................................................... 84
Restore and recovery ........................................................................................................................................... 85
Recovering using HP Recovery Manager ........................................................................................... 85
What you need to know before you get started ............................................................. 85
Using the HP Recovery partition (select products only) ................................................. 86
Using HP Recovery media to recover .............................................................................. 86
Changing the computer boot order ................................................................................ 87
Removing the HP Recovery partition (select products only) ......................................... 88


10 Specifications ............................................................................................................................................ 89
Computer specifications ...................................................................................................................................... 89
39.6-cm (15.6-in) display specifications ............................................................................................................. 90
M.2 SATA solid-state drive specifications ............................................................................................................ 90
M.2 PCIe solid-state drive specifications ............................................................................................................ 91
Hard drive specifications ..................................................................................................................................... 92


11 Power cord set requirements ...................................................................................................................... 93
Requirements for all countries ............................................................................................................................ 93
Requirements for specific countries and regions ................................................................................................ 93


12 Recycling .................................................................................................................................................. 95


Index ............................................................................................................................................................. 96




ix
x
1 Product description

Category Description

Product Name HP 15 Laptop PC

Model numbers:

15-da0000 ~ 15-da0099

15g-dr0000 ~ 15g-dr0099

15q-ds0000 ~ 15q-ds0099

15t-da000

Processor 8th-generation Intel® CoreTM processors:

Intel Core i7-8550U

Intel Core i5-8250U

Intel Core i3-8130U

7th-generation Intel Core processors:

Intel Core i7-7500U

Intel Core i3-7020U

Intel Pentium® and Celeron® processors:

Intel Pentium SilverN5000

Intel Celeron N4000

Graphics Supports HD decode, DX12, HDMI

Internal graphics:

Intel UHD Graphics 620 (8th generation Intel processors)

Intel UHD Graphics 605 (Intel Pentium processors)

Intel UHD Graphics 600 (Intel Celeron processors)

Intel HD Graphics 620 (7th generation Intel processors)

External graphics: (Intel Core processors)

GeForce MX130 with up to 4 GB of dedicated video memory

GeForce MX130 with up to 2 GB of dedicated video memory

GeForce MX110 with up to 2 GB of dedicated video memory

Panel 39.6-cm (15.6-in), WLED, eDP, slim-flat (3.2 mm), 16:10 ultra wide aspect ratio:

High definition (HD)(1366×768), BrightView, SVA, 220 nits

HD (1366×768), anti glare, SVA, 220 nits

HD (1366×768), BrightView, SVA, 200 nits, Touch on Panel (TOP)




1
Category Description

Full high-definition (FHD) (1920×1080), anti glare, SVA, 220 nits

FHD (1920×1080), BrightView, UWVA, 220 nits, narrow bezel

Touch solution with bezel, multi-touch enabled

Memory Two memory module slots (Intel Core processors):

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support (8th generation Intel processors)

DDR4-2133 dual channel support (7th generation Intel processors)

Supports up to 16 GB of system RAM in the following configurations:

16384 MB (8192 MB×2)

12288 MB (8192 MB×1 + 4096 MB×1)

8192 MB (8192 MB×1 + 4096×2)

4096 MB (4096 MB×1 or 2048×2)

One memory module slot (Intel Pentium and Celeron processors):

Memory is non-customer accessible/non-upgradeable

DDR4-2400 single channel support

Supports up to 8 GB of system RAM in the following configurations:

8192 MB (8192 MB×1)

4096 MB (4096 MB×1)

Primary storage Single hard drive configurations, 6.35 cm (2.5-in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives:

2 TB, 5400 rpm, 9.5 mm

2 TB, 5400 rpm, 7.2 mm

1 TB, 5400 rpm, 9.5 mm

1 TB, 5400 rpm, 7.2 mm

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, solid-state drives:

256 GB, TLC

128 GB, TLC

PCIe, NVMe, M.2 solid-state drives (Intel Core processors):

512 GB

256 GB

Dual storage configurations (Intel Core processors):

256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive

128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive

Optane configuration (Intel Core processors):




2 Chapter 1 Product description
Category Description

16 GB, PCIe, Optane solid-state drive + 1 TB, 5400 rpm, 7.2 mm/9.5 mm hard drive

Optical drive 9.0 mm tray load

DVD+/-RW Double-Layer Writer

Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0

720p by 30 frames per second

Single digital microphone

HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4

640×480 by 30 frames per second

Single digital microphone

Audio Audio Application Name: HP Audio Control

Dual speakers

Ethernet Ethernet Integrated 10/100/1000 NIC

Wireless networking Compatible with Miracast-certified devices

Integrated Wireless options with dual antennas (M.2/PCIe):

Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)

Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Integrated Wireless options with single antenna (M.2/PCIe):

Realtek RTL8821CE 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-pull insertion/removal

Internal card One M.2 slot for solid-state drive (Intel Core processors)
expansion
One M.2 slot for WLAN

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920×1080 @ 60Hz

USB 2.0 port (right side)

(2) USB 3.1 Gen 1 ports (left side)

RJ-45/Ethernet

Audio-out (headphone)/audio-in (microphone) combo jack

AC Smart Pin adapter plug

Keyboard/pointing Keyboard:
devices
Full-size, textured, island-style keyboard with numeric keypad

Full-size, two coat paint, backlit, island-style keyboard with numeric keypad




3
Category Description

Full-size, four coat paint, backlit, island-style keyboard with numeric keypad

TouchPad:

Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled by default

Power requirements Battery:

3-cell Prismatic/Polymer battery, 41 Whr

Supports battery fast charge

AC adapter, barrel type:

65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)

65 W Smart, nPFC, right angle, 4.5 mm for use in Argentina (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm, EM

45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)

45 W Smart, nPFC, right angle, 4.5 mm, for use in Argentina (models with UMA graphics)

Power cord (C5):

1 m, conventional

Security Kensington Security Lock

Supports firmware-based Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 2.0

Windows 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus QVC

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 QVC

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP




4 Chapter 1 Product description
Category Description

Windows 10 Home 64 Single Language Value APAC EM PPP

Windows 10 Home 64 Single Language Value India Market PPP (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Single Language Value Indonesia Market PPP

Windows 10 Home 64 Value Notebook Single Language (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language SEAP (Intel Pentium and Celeron processors only)

Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors
only)

Windows 10 Home 64 Web/Kiosk

Windows 10 Pro 64

Windows 10 Pro 64 Web/Kiosk

Serviceability End user replaceable parts:

AC adapter

Optical drive




5
2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.


Right side




Component Description

(1) Power light On: The computer is on.

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.

(2) Drive light Blinking white: The hard drive is being accessed.



(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card
until it is firmly seated.

To remove a card:

Pull to remove the card from the memory card reader.

(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.


(5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an
optical disc.

(6) Optical drive eject button Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.




6 Chapter 2 Getting to know your computer
Left side




Component Description

(1) Power connector Connects an AC adapter.



(2) AC adapter and battery light White: The AC adapter is connected and the battery is fully
charged.

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

Amber: The AC adapter is connected and the battery is
charging.

Off: The battery is not charging.

(3) RJ-45 (network) jack/status lights Connects a network cable.

White: The network is connected.

Amber: Activity is occurring on the network.

(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.


(6) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

Select the Start button, select HP Help and Support, and
then select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.




Left side 7
Display




Component Description

(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon..

NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

or ­

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.




8 Chapter 2 Getting to know your computer
Keyboard area
TouchPad




Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.




Keyboard area 9
Lights




Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light On: Computer sound is off.

Off: Computer sound is on.




10 Chapter 2 Getting to know your computer
Button and speakers




Component Description

(1) Power button When the computer is off, press the button to turn on the
computer.

When the computer is on, press the button briefly to
initiate Sleep.

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power
options:


Right-click the Power icon , and then select Power

Options.

(2) Speakers (2) Produce sound.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.




Keyboard area 11
Special keys




Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes specific functions when pressed in combination with
another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.

(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.

NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.




12 Chapter 2 Getting to know your computer
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
To use an action key, press and hold the key.

Icon Description

Opens the "How to get help in Windows 10" webpage.



Decreases the screen brightness incrementally as long as you hold down the key.



Increases the screen brightness incrementally as long as you hold down the key.



Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight off or on.

NOTE: To conserve battery power, turn off this feature.

Mutes or restores speaker sound.



Decreases speaker volume incrementally while you hold down the key.


Increases speaker volume incrementally while you hold down the key.


Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).



Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.



Plays the next track of an audio CD or the next section of a DVD or a BD.



Turns the airplane mode and wireless feature on or off.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.




Keyboard area 13
Bottom




Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.




14 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

Service label--Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.




Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Regulatory label(s)--Provide(s) regulatory information about the computer.
Wireless certification label(s)--Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.




Labels 15
3 Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.




16 Chapter 3 Illustrated parts catalog
Item Component Spare part number

(1) Display Not spared

NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available.
For spare part information, see Display assembly subcomponents on page 21.

(2) Top cover/keyboard

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 75.

Keyboard, no backlight, jet black L20387-xx1

Keyboard, no backlight, full-featured models, snow white L20388-xx1

Keyboard, no backlight, defeatured models, snow white L23066-xx1

Keyboard, no backlight, ash silver L20386-xx1

Keyboard, backlit, ash silver (available only with -001 United States, -002 India, and -DB1 L23074-xx1
Canadian French keyboards)

Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States L28504-001
keyboards)

Keyboard, backlit, iridescent pale rose gold (available only with -001 United States keyboards) L28505-001

Keyboard, no backlight, iridescent ceramic white (available only with -001 United States L28506-001
keyboards)

Keyboard, backlit, iridescent ceramic white (available only with -001 United States keyboards) L28507-001

(3) TouchPad module L20449-001

(4) TouchPad button board not spared

(5) Speakers (includes cable) L20453-001

(6) Power connector cable (DC-in) L20475-001

(7) System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

For use in models with discrete graphics memory:

Intel Core i7-8550U processor with 4 GB of discrete graphics memory L20368-xx1

Intel Core i7-8550U processor with 2 GB of discrete graphics memory L20364-xx1

Intel Core i5-8250U processor with 4 GB of discrete graphics memory L20367-xx1

Intel Core i5-8250U processor with 2 GB of discrete graphics memory L20362-xx1

Intel Core i7-7500U processor with 2 GB of discrete graphics memory L20363-xx1

Intel Core i3-7020U processor with 2 GB of discrete graphics memory L20365-xx1

Intel Pentium N5000 processor with 2 GB of discrete graphics memory L20366-xx1

For use in models with UMA graphics memory:

Intel Core i7-8550U processor L20371-xx1




Computer major components 17
Item Component Spare part number

Intel Core i5-8250U processor L20369-xx1

Intel Core i3-8130U processor L20374-xx1

Intel Core i7-7500U processor L20370-xx1

Intel Core i3-7020U processor L20373-xx1

Intel Pentium N5000 processor L20375-xx1

Intel Celeron N4000 processor L20372-xx1

(8) Solid-state drive

NOTE: For spare part information, see Mass storage devices on page 25.

(9) Memory modules (2400 MHz DDR4)

8 GB 862398-855

4 GB 862397-855

(10) WLAN module

Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

(11) Hard drive connector board L20454-001

(12) Solid-state drive connector board L20457-001

(13) Fan

For use in models with discrete graphics L20473-001

For use in models with UMA graphics L20474-001

Heat sink

(14) For use in models with an Intel Core processor and discrete graphics L20469-001

For use in models with an Intel Pentium or Celeron processor and discrete graphics L20471-001

(15) For use in models with an Intel Core processor and integrated UMA graphics L20470-001

(16) For use in fanless models with an Intel Pentium or Celeron processor and UMA graphics (not L20472-001
illustrated)

(17) USB/card reader board L20448-001

The USB/card reader board cable is available using spare part number L20452-001.

(18) Battery (3-cell, 48 WHr) L11119-855

(19) Solid-state drive bracket L20458-001

(20) Hard drive

NOTE: For spare part information, see Mass storage devices on page 25.

(21) DVD+/-RW Double-Layer Writer L20485-001

(22) Bottom cover




18 Chapter 3 Illustrated parts catalog
Item Component Spare part number

For use in models with an optical drive

Snow white L20389-001

Jet black L20390-001

Natural silver L20391-001

Pale gold L20392-001

Twilight blue L20393-001

Scarlet red L20397-001

Smoke gray L20395-001

Maroon burgundy L20398-001

Iridescent pale rose gold L28510-001

Iridescent ceramic white L28512-001

For use in models without an optical drive

Snow white L20399-001

Jet black L20400-001

Natural silver L20401-001

Pale gold L20402-001

Twilight blue L20403-001

Scarlet red L20405-001

Smoke gray L20404-001

Iridescent pale rose gold L28511-001

Iridescent ceramic white L28513-001

(23) Rubber feet

Front feet:

Pale gold L20408-001

Scarlet red L20411-001

Twilight blue L20409-001

Maroon burgundy L20412-001

Dark ash silver L20406-001

Asteroid silver L20407-001

Iridescent pale rose gold L28518-001

Iridescent ceramic white L28520-001

Rear feet:

Pale gold L20415-001

Scarlet red L20418-001




Computer major components 19
Item Component Spare part number

Twilight blue L20416-001

Maroon burgundy L20419-001

Dark ash silver L20413-001

Asteroid silver L20414-001

Iridescent pale rose gold L28519-001

Iridescent ceramic white L28521-001




Cables




Item Component Spare part number

(1) USB/card reader board cable L20452-001

(2) TouchPad button board cable L20451-001

(3) TouchPad cable L20450-001

(4) Hard drive/solid-state drive cable L20456-001

(5) Display cable

Display cable, non-touch, HD L20443-001

Display cable, non-touch, FHD L23064-001

Display cable, touch, HD L20442-001




20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents




Item Component Spare part number

(1) Hinge cover

Jet black L20423-001

Sparkling black L20427-001

Natural silver L20424-001

Pale gold L20425-001

Scarlet red L20430-001

Twilight blue L20426-001

Smoke gray L20428-001

Snow white (full-featured models) L20422-001

Snow white (defeatured) models L21306-001

Maroon burgundy L20431-001

Iridescent pale rose gold L28516-001

Iridescent ceramic white L28517-001




Display assembly subcomponents 21
Item Component Spare part number

(2) Display bezel L20421-001

(3) Display panel

HD, BrightView, non-touch L20379-001

HD, anti glare, non-touch L20378-001

HD, BrightView, touch-on panel (TOP) L20380-001

FHD, anti glare, non-touch L20376-001

FHD, anti glare, narrow bezel L20377-001

Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not L23065-001
illustrated))

Display panel stretchable adhesive tape (not illustrated) L29080-001

(4) Hinge Kit (includes left and right hinges) L20420-001

(5) Display cable

Non-touch, HD L20443-001

Non-touch, FHD L23064-001

Touch, HD L20442-001

(6) Camera module

HD camera L20447-001

VGA camera L20446-001

(7) WLAN antenna cable

Single antenna L20445-001

Single antennas, narrow bezel L23060-001

Dual antennas L20444-001

Dual antennas, narrow bezel L23059-001

(8) Back cover

Jet black L20433-001

Jet black (narrow bezel models) L23061-001

Sparkling black L20437-001

Natural silver L20434-001

Natural silver (narrow bezel models) L23062-001

Pale gold L20435-00