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LexmarkTM X5100 Series All-In-One 4407-XXX
· Table of Contents · Start Diagnostics · Safety and Notices · Trademarks · Index
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
4407-XXX
Edition: February 2003 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase. Lexmark is a trademark of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. © 2003 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
U.S.A. P/N: 12G9219
Japanese P/N: 12G9220
4407-XXX
Table of Contents
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Power Consumption . . . . . . Scanner Specifications . . . . Operator Panel . . . . . . . . . . Maintenance Approach . . . Abbreviations . . . . . . . . . ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... ....... ....... ....... ....... ....... ...... ...... ...... ...... ...... ..... ..... ..... ..... ..... 1-1 1-2 1-3 1-5 1-6
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Power-On Self Test (POST) Sequence . . . . . . . . . . . . . . . . . . . . 2-1 POST Symptom Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Carrier Transport Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 CCD Module Assembly Service Check . . . . . . . . . . . . . . . . . . . . 2-8 Maintenance Station Service Check . . . . . . . . . . . . . . . . . . . . . . 2-9 Paper Feed Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Paper Path Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Power Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Scan/Copy Quality Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-16 Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Handling ESD-Sensitive Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Releasing Plastic Latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Scanner Lid Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Scanner Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Scanner Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Mid-Frame Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Print Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Carrier Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
iii
4407-XXX Maintenance Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12 ASF Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15 Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Lubrication Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 Assembly 2: Print Engine and Carrier Transport . . . . . . . . . . . . . . . .7-4 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
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4407-XXX
Safety Information
· The safety of this product is based on testing and approvals of
the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.
· ·
Consignes de Sécurité
· La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées. Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié. Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.
· ·
Safety Information v
4407-XXX
Norme di sicurezza
· La sicurezza del prodotto si basa sui test e sull'approvazione
del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato, deve, quindi, adottare le precauzioni necessarie.
· ·
Sicherheitshinweise
· Die Sicherheit dieses Produkts basiert auf Tests und
Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt. Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.
· ·
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4407-XXX
Pautas de Seguridad
· La seguridad de este producto se basa en pruebas y
aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento. Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
· ·
Informações de Segurança
· A segurança deste produto baseia-se em testes e aprovações
do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas. As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas. Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
· ·
Safety Information vii
4407-XXX
Informació de Seguretat
· La seguretat d'aquest producte es basa en l'avaluació i
aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. La informació pel manteniment d'aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui. El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d'aquest producte. El personal professional ha d'estar-ne assabentat i prendre les mesures convenients.
· ·
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Safety Information ix
4407-XXX
Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General Information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions. 2. Diagnostic Information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic Aids contains tests and checks used to locate or repeat symptoms of printer problems. 4. Repair Information provides instructions for making printer adjustments and removing and installing FRUs. 5. Connector Locations uses illustrations to identify the connector locations and test points on the printer. 6. Preventive Maintenance contains the lubrication specifications and recommendations to prevent problems. 7. Parts Catalog contains illustrations and part numbers for individual FRUs.
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4407-XXX
1. General Information
The LexmarkTM X5150 (4407-XXX) machine features an electromechanical scanner, printer, and copier that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media. The printhead assembly and ink supply are combined into a single-unit, print cartridge available as a customer replaceable supply item. Dual printheads provide color and true black printing without changing printheads. The number and size of inkjets or nozzles, in the printhead, determines the overall quality and capability of the printer. The black cartridge has a total of 640 nozzles and installs on the right. The color cartridge has a total of 480 nozzles and installs on the left. The printer is capable of printing in two directions from either cartridge.
Power Consumption
· · · · ·
0.6 Watts - Power "Off" 9 Watts - Idle Mode (power on - not printing) 23 Watts - Printing (average) 21 Watts - Continuous Copying (average) 18 Watts - Continuous Scanning (average)
General Information 1-1
4407-XXX
Scanner Specifications
Scanner Type Scan Modes Flatbed, CCD True Color: 48 Bit Internal (68.7 Billion Colors) 24 Bit External (16.7 Million Colors) Gray Mode: 12 Bits Internal (4,096 Shades of Gray) 8 Bits External (256 Shades of Gray) Text/Line Art: 1 Bit Per Pixel Scan Method Scan Area Scan Resolution One Pass Scanning 8.5 X 11.7 inches 216 X 292 mm Optical: 600 dpi (H) X 2400 dpi (V) Interpolated: 19,200 X 19,200
1-2 Service Manual
4407-XXX
Operator Panel
Options Number of Copies
+
Reduce/ Enlarge Select Copy Quantity
Start Copy:
Color Copy
Black Copy
Photos:
Photo Options
Photo Copy
Scan To:
-E-mail -File -Software
Start Scan
Fax:
Start Fax
Stop/ Clear
Power
General Information 1-3
4407-XXX
Press this button: Number of Copies Lighter/Darker Reduce/Enlarge Paper Type - or + Menu Select Quality Color Copy Black Copy Scan To Scan Cancel Power
When you want to: Select the number of copies. Make the document lighter or darker than the original. Make the document smaller or larger than the original. Select glossy, photo, transparency, or plain paper type. Scroll through menu sub-categories. Change settings using the menus. Choose the displayed selection. Choose photo, quick, or normal copy setting. Make a color copy. Make a black and white copy. Select a scan destination, such as To copy, To an email, To an application, To a file, or To fax. Press the scan button after selecting a Scan To destination. Cancel a scan, print, or copy job, or return to a menu category from a menu sub-category. Turn the printer on or off.
1-4 Service Manual
4407-XXX
Maintenance Approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the symptom index, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform tests as needed to verify the repair.
General Information 1-5
4407-XXX
Abbreviations
B/M CCD EOF ESD FPC FRU HVPS LCD LVPS OEM V ac V dc ZIF Bill of Material Charge-Coupled Device End of Form Electrostatic Discharge Flat Printhead Cable Field Replaceable Unit High Voltage Power Supply Liquid Crystal Display Low Voltage Power Supply Original Equipment Manufacturer Volts alternating current Volts direct current Zero Insertion Force
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4407-XXX
2. Diagnostic Information
Start
Use the symptom tables, service checks, and diagnostic aids in chapter three, to determine the printer failure.
Power-On Self Test (POST) Sequence
Press the power button to turn machine on.
· The Power indicator light turns on. · The Charge-Coupled Device (CCD) lamp turns on and the
scanner moves to the left, then returns to the right.
· The paper feed motor runs then stops. · The carrier moves to the right then returns to the left stopping at
the maintenance station.
· Power light stays on. · The message below is displayed on the LCD.
Normal Quality
1
PY
1
If your printer completes POST with no errors, go to the "Symptom Tables" on page 2-3, locate the symptom and take the indicated action. If your printer does not complete POST, locate the symptom in the following table and take the indicated action.
Diagnostic Information 2-1
4407-XXX
POST Symptom Table
Symptom No power light No motors run Paper feed gears do not turn Carrier does not move Carrier slams side frame CCD lamp does not turn on LCD displays "Unlock Scanner Clear Paper Jam" Action Go to the "Power Service Check" on page 2-12. If okay, go to the "Operator Panel Problems" on page 2-3. Go to the "Paper Feed Service Check" on page 2-10.
Go to the "Carrier Transport Service Check" on page 2-6. Go to the "Carrier Transport Service Check" on page 2-6. Go to the "CCD Module Assembly Service Check" on page 2-8. Go to the "CCD Module Assembly Service Check" on page 2-8.
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4407-XXX
Symptom Tables
Locate the symptom in the following tables and take the appropriate action. Carrier Transport Problems
Symptom · · · · No carrier movement Slow carrier movement Carrier stops Carrier slams side frame Action Go to the "Carrier Transport Service Check" on page 2-6.
Maintenance Station Problems
Symptom Maintenance station: · Fails to cap the printheads · Fails to clean the printheads Action Go to the "Maintenance Station Service Check" on page 2-9.
Operator Panel Problems
Symptom · Buttons do not work · LCD does not display Action Check operator panel cable connection at JP6 on the system board. Then run the "Power-On Self Test (POST) Sequence" on page 2-1. If the LED buttons or any lights fail, check connection JP6. If the problem remains, replace the scanner module assembly. Go to the "Scanner Module Assembly" on page 4-3.
If the problem still exists, replace the system board. Go to the "System Board" on page 4-15.
Diagnostic Information 2-3
4407-XXX Printer Communication Table
Symptom · Not able to print Test Page Action Check the USB cable and system board cable connections. If okay, replace system board. Go to the "System Board" on page 4-15.
Scanner Problems
Symptom · CCD does not move · Lamp does not light · The operator panel displays "Unlock Scanner Clear Paper Jam" · Scanned images are: faded, or colors are dull, blurry or fuzzy. Images are slanted or crooked and the strait lines in the image appear to be jagged or uneven. · Blank copies Action Go to the "CCD Module Assembly Service Check" on page 2-8. Press the Power button. Turn off the printer. Press the red lever to unlock scanner and try again. Go to the "Scan/Copy Quality Service Check" on page 2-15.
2-4 Service Manual
4407-XXX Paper Feed Problems
Symptom · Fails to pick paper · Picks more than one sheet of paper · Picks paper but fails to feed · Paper jams · Paper fails to exit · Noisy paper feed Envelopes fail to feed Paper skews Action Go to the "Paper Feed Service Check" on page 2-10.
Go to the "Paper Feed Service Check" on page 2-10. Go to the "Paper Path Service Check" on page 2-12.
Power Problems
Symptom No power in machine, motors do not operate Action Go to the "Power Service Check" on page 2-12.
Print Quality Problems
Symptom · · · · · · · · Voids in characters Light print Prints off the page Fuzzy print Carrier moves but no print Printhead dries prematurely Colors print incorrectly Vertical alignment off Action Go to the "Print Quality Service Check" on page 2-13.
· Ink smearing · Vertical streaks on paper · Print lines crowded
Go to the "Paper Feed Service Check" on page 2-10.
Diagnostic Information 2-5
4407-XXX
Service Checks
Carrier Transport Service Check
FRU 1 System Board Carrier Transport Motor Action Check the carrier transport motor connector JP12. If connected, check for approximately 30 volts on pins 1 and 2 or at the wire connections located on the rear of the carrier transport motor. If voltage is incorrect, replace the system board. If voltage is correct, check the motor for shorts. Check the motor for binds, or loose motor pulley. A noisy or chattering motor or a motor that fails to turn can be caused by:
2
Carrier Transport Motor
· An open or short in the motor. · An open or short in the motor driver
on the system board.
· A bind in the carrier transport
mechanism.
With the carrier transport motor cable (JP12) disconnected from the system board, check for 0 to 10 ohms between the following pins on the motor: JP12-1 and JP12-2 If the readings are incorrect, replace the print engine. Go to the "Print Engine" on page 4-9. 3 Carrier Guide Rod Clean the carrier rod. Note: Lubricate the rod and the carrier rod bearing surfaces with grease P/N 99A0394.
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4407-XXX
FRU 4 Encoder Strip Carrier Assembly
Action Check the encoder strip for proper installation. Also, check it for wear, dirt, and grease. Be sure all printhead connectors and carrier cables are fully seated. Check the cables for damage. If the encoder strip and all connections are okay, but the carrier still slams the side frame, replace the system board. Go to the "System Board" on page 4-15.
5
Carrier Transport Belt Idler Pulley Parts Carrier Frame
Check for worn, loose, or broken parts. Check for obstructions blocking carrier movement. Check the carrier belt idler pulley mounting screw. Loosen the screw and allow the tension spring to take up any slack in the belt. Tighten the screw. If the pulley mounting bracket has reached the stop, replace the carrier assembly. Go to the "Carrier Assembly" on page 4-10. Lubricate carrier to carrier frame engagement with grease P/N 99A0394.
6
Maintenance Station Scanner Assembly Sensor
A problem with the maintenance station can cause carrier movement problems at the right margin. Go to the "Maintenance Station" on page 4-12. If the carrier does not move toward the cartridge load position when the scanner assembly is opened, verify that power is on. Check connector JP12 for approximately 28 volts on pins 1 and 2. If the voltage is correct, replace the system board. If voltage is incorrect, replace the printing engine. Go to the "System Board" on page 4-15.
7
Diagnostic Information 2-7
4407-XXX
CCD Module Assembly Service Check
The CCD (charge-coupled device) Module does not move during POST Test. The CCD lamp does not come on. The CCD LCD displays "Unlock Scanner Clear Paper Jam."
FRU 1 CCD Module Assembly
Action If lamp does not come on as CCD module assembly is scanning or moving, check connector (JP4) on the system board. If connected and the lamp still does not work, replace the scanner module assembly. If the problem still persists, replace the system board. Go to "System Board" on page 4-15 for more information. To unlock scanner, press the red lever. Note: Unlock scanner before use.
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4407-XXX
Maintenance Station Service Check
The maintenance station has three functions: 1. Wipes the printhead nozzles to clean them of dirt. 2. Provides a place for printheads to fire all nozzles, keeping them clear prior to printing. 3. Seals the printhead when it is not being used to prevent the nozzles from drying.
FRU 1 Maintenance Station Assembly
Action As the carrier moves to the left over the maintenance station, a slot on the bottom of the carrier engages a tab on the sled of the maintenance station causing the cap to rise and seal the printhead. Carrier movement to the right uncaps the printhead. The wiper cleans the printhead nozzles as the carrier leaves the maintenance station. The wiper cleans the printhead only when the carrier is moving to the left. There should be no wiping action of the printhead nozzles when the carrier is moving to the right. After the cleaning operation is complete, a tab on the maintenance station engages a tab on the carrier, causing the wiper to lower. Check the maintenance station for worn or broken parts. Replace if needed. Go to the "Maintenance Station" on page 4-12. Worn wipers cause degraded print quality just after a maintenance cleaning. Check for loose or worn wipers. Worn caps cause the printhead nozzles to dry and clog. Check for loose or worn caps.
Diagnostic Information 2-9
4407-XXX
Paper Feed Service Check
If your machine does not have paper jam problems, continue with the service check. If your machine does have a paper jam problem, examine it for the following before you begin the service check:
· · · ·
Check the entire paper path for obstructions. Be sure there is not too much paper in the sheet feeder. Be sure the correct type of paper is being used. Check for static in the paper.
FRU 1 System Board
Action Run the "Power-On Self Test (POST) Sequence" on page 2-1. Replace parts as needed. To check the paper feed motor, disconnect the paper feed connector JP10 and check for approximately 5 ohms between the following pins: Pin 1 to Pin 2 Pin 3 to Pin 4 If the reading is incorrect, replace the print engine. Go to the "Print Engine" on page 4-9. If the reading is correct, check for approximately 28 volts on pin 1. If voltage is incorrect, replace the system board. Go to the "System Board" on page 4-15.
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4407-XXX
FRU 2 Paper Feed Motor
Action A noisy or chattering motor or a motor that fails to turn, can be caused by: · An open or short in the motor · An open or short in the motor driver on the system board · A bind in the paper feed mechanism With the paper feed motor cable JP10 disconnected from the system board, check for approximately 5 ohms between the following pins on the motor: Pin 1 to Pin 2 Pin 3 to Pin 4 If the readings are incorrect, replace the print engine. Go to the "Print Engine" on page 4-9. Although the paper feeds in a forward direction only, the paper feed motor turns in two directions. If the paper feed motor turns in one direction only, replace the system board. Go to the "System Board" on page 4-15. Binds in the paper feed motor or gear train can cause intermittent false paper jam errors. Remove the paper feed motor and check the shaft for binds. Also check for a loose or worn motor gear.
3 4
Auto Sheet Feeder Assembly End-of-Forms Flag and Spring
Check the pick roller for wear. Check for binds or damage.
Diagnostic Information 2-11
4407-XXX
Paper Path Service Check
Examine the machine for the following before you begin this service check:
· Check the entire paper path for obstructions. · Be sure the correct type of paper is being used. · Be sure the printer is installed on a flat surface.
FRU 1 2 3 4 Large and Small Feed Rollers Small Feed Roller Springs Auto Sheet Feeder Assembly Mid Frame Asm Action Check for wear and binds. Check for damage. Check the pick roller for wear. Check the following for wear: · Exit roller · Star rollers 5 End-of-Forms Flag Check for binds or damage.
Power Service Check
FRU 1 External Power Supply Printhead Cable Paper Feed Motor Carrier Transport Motor Operator Panel System Board Action Plug the external power supply into an outlet. Check for + 30 V dc. If voltage is incorrect, replace the power supply. Unplug the printer. Check all connections for correct seating. If the symptom has not changed, replace the system board. Go to the "System Board" on page 4-15.
2
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4407-XXX
Print Quality Service Check
FRU / Function 1 2 Printhead Cartridge Color Printhead Cartridge Cross Contamination Action Be sure the machine contains good print cartridges. Cross contamination of color inks results in incorrect colors printed, as when green prints for yellow, (when yellow and blue are mixed in the printhead cartridge). This problem resolves quickly as the printhead cartridge is used. If cross contamination occurs, check the following: · The maintenance station wiper for damage. · The printhead nozzle plate was resealed with tape. 3 Printhead Carrier Assembly Reseat the printhead cable in the system board and check the following parts for wear or damage: · Printhead Cartridge Latch · Latch Spring · Carrier 4 System Board Printhead Carrier Assembly Perform the "Test Page" on page 3-1. Look for a break in the diagonal line of the nozzle test pattern. A broken line indicates one or more print nozzles are not working. Run the test again to verify the failure. Check the gold-plated contacts on the end of the printhead carrier cable for dirt, wear and damage. Use only a clean dry cloth to clean the contacts. If the symptom remains, replace the system board. Go to the "System Board" on page 4-15. 5 Maintenance Station Intermittent nozzle failures can be caused by worn parts in the maintenance station. Go to the "Maintenance Station" on page 4-12, and then return to this check.
Diagnostic Information 2-13
4407-XXX
FRU / Function 6 Paper Feed
Action Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check the following: · Correct type of paper is being used. Also check the paper for curl or wrinkles. · Feed rollers for wear, dirt, or looseness. · Gears for wear or binds. · Paper path for obstructions.
7
Carrier Transport
Blurred print and voids can be caused by problems in the carrier transport area. Check the following: · Encoder strip for dirt or grease. · Carrier transport belt for wear. · Carrier guide rod for wear or dirt. If dirty, clean and lubricate. · Carrier to carrier frame engagement should be lubricated with grease P/N 99A0394. · Idler pulley parts for wear, damage, or looseness.
8
Alignment
Uneven vertical lines can be adjusted by performing the printhead alignment adjustments. The user is directed, through the Printer Control program, to perform the printhead alignment adjustments, when replacing a printhead cartridge.
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4407-XXX
Scan/Copy Quality Service Check
FRU / Function 1 Scanned images are: faded, or colors are dull, blurry or fuzzy. Images are slanted or crooked and the strait lines in the image appear to be jagged or uneven. Blank copies. Action Check the lighter/darker settings to see if it is correct. There are two ways to make the adjustment: · From the operator panel · From the Lexmark Scan and Copy program. Check to see if there is any dust, or debris on the glass. This may cause a poor image. Check the press plate on the scan lid for any dust or debris. If blank copies found, make sure that the original document is facing down on the scanner bed. Check the print cartridges to see if they need to be cleaned or replaced. Check the paper type and copy quality settings on the operator panel or Lexmark Scan and Copy Control program.
2
Diagnostic Information 2-15
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2-16 Service Manual
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3. Diagnostic Aids
Test Page
This test prints the test page. To run a complete test page of black and color patterns, be sure the printhead cartridges are in good condition. To enter the test: 1. Turn the printer on. 2. Lift the scanner assembly. 3. Install a known good black print cartridge in the left carrier and a good color print cartridge in the right. 4. Close the access cover. 5. Install paper in the sheet feeder. 6. Press the Options button and go to the cartridge menu. 7. Press arrow to self test. 8. Press the Select button and the test runs. The printer prints four lines of black and color printhead cartridge nozzle purge patterns followed by a black and color nozzle test pattern. The purge pattern is used to clear all printhead nozzles. The nozzle test pattern prints all nozzles on a diagonal line. There should be no breaks in the nozzle test pattern. A break in the pattern indicates one or more nozzles are not working. If a print quality problem exists, see "Print Quality Service Check" on page 2-13.
Diagnostic Aids 3-1
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3-2 Service Manual
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4. Repair Information
This chapter explains how to make adjustments to the printer and how to remove defective parts. Note: Read the following before handling electronic parts.
Handling ESD-Sensitive Parts
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing system board:
· · · · · ·
· · ·
Keep the ESD-sensitive part in its original shipping container (a special "ESD bag") until you are ready to install the part into the machine. Make the least-possible movements with your body to prevent an increase of static electricity from clothing fibers, carpets, and furniture. Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges any static electricity in your body to the machine. Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing a pluggable module, use the correct tool. Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD-sensitive part for any reason, first put it into its special bag. Machine covers and metal tables are electrical grounds. They increase the risk of damage because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table. If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case). Be extra careful in working with ESD-sensitive parts when cold weather heating is used because low humidity increases static electricity.
Repair Information 4-1
4407-XXX
Adjustments
The user is directed, in the Printer Control program, to perform the printhead alignment adjustments after replacing a print cartridge.
Removal Procedures
The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts.
Releasing Plastic Latches
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched.
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4407-XXX
Scanner Lid Assembly
1. Open the lid. 2. Lift and remove.
Scanner Module Assembly
1. Lift and open scanner module. 2. Depress guide on one side and loosen, and then depress guide on the other side.
Repair Information 4-3
4407-XXX 3. Remove cable cover.
4. Disconnect cables.
4-4 Service Manual
4407-XXX 5. Lift and remove scanner module.
Repair Information 4-5
4407-XXX
Scanner Support
1. Lift the scanner module assembly. 2. Insert screwdriver and depress tab (A) on either side.
A
3. Remove scanner support.
Mid-Frame Cover
1. Remove scanner lid assembly. 2. Remove scanner module assembly.
4-6 Service Manual
4407-XXX 3. Remove two screws (A) from the top of the mid-frame.
A
4. Remove two screws (B) from the rear.
B
5. Lift left rear mid-frame.
Repair Information 4-7
4407-XXX 6. Depress tabs on front of mid-frame (C).
C
7. Lift the front left tab. 8. Remove the mid-frame cover.
Rear Cover
1. 2. 3. 4. Remove scanner lid assembly. Remove scanner module assembly. Remove mid-frame cover. Remove two screws (A).
A
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4407-XXX 5. Lift the left side and then the right side. 6. Remove the rear cover.
Print Engine
1. 2. 3. 4. Remove scanner lid assembly. Remove scanner module assembly. Remove mid-frame cover. Remove two screws (A).
A
Repair Information 4-9
4407-XXX 5. Disconnect the power supply connector (B).
B
6. Slide print engine forward, lift and remove.
Carrier Assembly
1. 2. 3. 4. Remove scanner lid assembly. Remove scanner module assembly. Remove mid-frame cover. Remove the print engine.
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4407-XXX 5. Loosen the belt tensioner screw (A).
A
6. Depress the belt tensioner (B). 7. Remove belt from carrier motor gear (C). 8. Remove clips (D) from left and right side.
D
9.
C
B
D
Disconnect carrier cable from system board.
Repair Information 4-11
4407-XXX 10. Remove carrier shaft. 11. Depress clip (E) and disconnect encoder strip. Note routing of encoder strip and belt.
E
12. Disconnect the carrier cables. Note the routing of the carrier cables. 13. Lift and remove carrier.
Maintenance Station
1. 2. 3. 4. Remove scanner lid assembly. Remove scanner module assembly. Remove mid-frame cover. Remove the print engine.
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4407-XXX 5. Depress clips (A) on the rear of the maintenance station.
A
6. Pull maintenance station forward and remove.
ASF Module
1. 2. 3. 4. Remove scanner lid assembly. Remove scanner module assembly. Remove mid-frame cover. Remove the print engine.
Repair Information 4-13
4407-XXX 5. Remove four screws (A).
A
6. Unplug (JP11) media sensor connector (B).
B
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4407-XXX 7. Depress tension spring (C).
C
8. Lift up and remove ASF module.
System Board
1. 2. 3. 4. 5. 6. Remove scanner lid assembly. Remove scanner module assembly. Remove mid-frame cover. Remove the print engine. Remove the ASF module. Disconnect all cables from the system board.
Repair Information 4-15
4407-XXX 7. Remove three screws (A).
A
8. Remove the system board.
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5. Connector Locations
Units JP3 JP4 JP6 JP7 JP8 JP10 JP11 JP12 JP13 JP14 PS1 PS2 Description Scanner Motor CCD Scanner Operator Panel Carrier Carrier Paper Feed Motor Media Sensor Carrier Transport Motor USB Power Supply Terminals EOF Sensor Scanner Housing Sensor
JP12
1
1 1 JP7 JP8
1
JP11
PS2 PS1 JP4 1 JP3 JP13 1 JP6 JP10 1 JP14 1
Connector Locations 5-1
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5-2 Service Manual
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6. Preventive Maintenance
This chapter contains the lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance.
Lubrication Specifications
Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 99A0394 to lubricate the following:
· · · ·
All gear mounting studs. The left and right ends of the large feed roller at the side frames. The carrier to carrier frame engagement. The carrier guide rod, and carrier guide rod bearings.
Warning: Keep grease from coming into contact with any electrical components, may cause printer damage or failure. Do not lubricate the scanner rod or bearing after replacing.
Preventive Maintenance 6-1
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7. Parts Catalog
How to Use This Parts Catalog
· SIMILAR ASSEMBLIES: If two assemblies contain a majority of
identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description. NS: (Not Shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration.
·
Parts Catalog 7-1
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Assembly 1: Covers
1
2
3
4
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Assembly 1: Covers
AsmIndex 11 2 2 3 4 NS NS Part Number 56P1485 56P1483 56P1484 56P1486 56P1487 56P1491 7370714 Units 1 1 1 1 1 1 1 Description Scanner Lid Assembly Scanning Module Assembly Scanning Module Assembly (Japan) Cable Cover Scanner Support Operator Panel Overlays Plain Package B/M includes: Carton, Cushion Set, and Sealing Tape
Parts Catalog 7-3
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Assembly 2: Print Engine and Carrier Transport
1
7 2
6
3
5
4
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Assembly 2: Print Engine and Carrier Transport
AsmIndex 21 2 3 4 5 6 7 NS NS NS Part Number 56P1481 56P1489 56P1480 56P1488 56P1482 56P1490 13D0400 13D0401 13D0402 13D0303 Units 1 1 1 1 1 1 1 1 1 1 Description ASF Module Board, System Print Engine Encoder Strip Carrier w/Cable Assembly Maintenance Station Assembly Power Supply (LV) 100-127V Power Supply (HV) 220-240V Power Supply - Japan 100V Power Supply - Brazil 110-127V
Parts Catalog 7-5
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Index
A
Abbreviations 1-6 Adjustments 4-2
O
Operator Panel 1-3
B
Black Copy button 1-4 Button Black Copy 1-4 Cancel 1-4 Color Copy 1-4 Lighter/Darker 1-4 Menu 1-4 Number of Copies 1-4 Paper Type 1-4 Power 1-4 Quality 1-4 Reduce/Enlarge 1-4 Scan 1-4 Scan To 1-4 Select 1-4
P
Paper Type button 1-4 Parts Catalog Carrier Transport 7-4 Covers 7-2 Print Engine 7-4 Plastic Latches 4-2 Power button 1-4 Power Consumption 1-1 Power-On Self Test Sequence 2-1 Symptom Table 2-2 Problems Carrier Transport 2-3 Maintenance Station 2-3 Operator Panel 2-3 Paper Feed 2-5 Power 2-5 Print Quality 2-5 Printer Communication 2-4 Scanner 2-4
C
Cancel button 1-4 Color Copy button 1-4 Connector Locations 5-1
Q
Quality button 1-4
E
ESD-Sensitive Parts 4-1
R
Reduce/Enlarge button 1-4 Removals ASF Module 4-13 Carrier Assembly 4-10 Maintenance Station 4-12 Mid-Frame Cover 4-6 Print Engine 4-9 Rear Cover 4-8 Scanner Lid Assembly 4-3 Scanner Module Assembly 4-3 Scanner Support 4-6 System Board 4-15
L
Lighter/Darker button 1-4 Lubrication Specifications 6-1
M
Maintenance Approach 1-5 Menu button 1-4
N
Number of Copies button 1-4
Index X-1
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S
Safety Information v Scan button 1-4 Scan To button 1-4 Select button 1-4 Service Checks Carrier Transport 2-6 CCD Module Assembly 2-8 Maintenance Station 2-9 Paper Feed 2-10 Paper Path 2-12 Power 2-12 Print Quality 2-13 Scan/Copy Quality 2-15 Specifications Scanner 1-2 Start 2-1 Symptom Table (POST) 2-2 Symptom Tables 2-3
T
Table of Contents iii Test Page 3-1
Part Numbers
13D0303 13D0400 13D0401 13D0402 56P1480 56P1481 56P1482 56P1483 56P1484 56P1485 56P1486 56P1487 56P1488 56P1489 56P1490 56P1491 7370714 7-5 7-5 7-5 7-5 7-5 7-5 7-5 7-3 7-3 7-3 7-3 7-3 7-5 7-5 7-5 7-3 7-3
X-2 Service Manual