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Maintenance and Service Guide
HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series
Document Part Number: 335402-003

July 2004

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

© Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003

Contents
1 Product Description
1.1 1.2 1.3 1.4 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­28

2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­2 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2­3 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­4 Selecting from the Security Menu . . . . . . . . . . . . . . 2­5 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­6 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2­8 Obtaining, Saving or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 Obtaining, Saving or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2­9 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­11 Flowchart 2.1--Initial Troubleshooting . . . . . . . . . 2­12 Flowchart 2.2--No Power, Part 1. . . . . . . . . . . . . . 2­13 Flowchart 2.3--No Power, Part 2. . . . . . . . . . . . . . 2­14 Flowchart 2.4--No Power, Part 3. . . . . . . . . . . . . . 2­15 Flowchart 2.5--No Power, Part 4. . . . . . . . . . . . . . 2­16 Flowchart 2.6--No Video, Part 1 . . . . . . . . . . . . . . 2­17

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Contents

Flowchart 2.7--No Video, Part 2 . . . . . . . . . . . . . . Flowchart 2.8--Nonfunctioning Port Replicator (if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.9--No Operating System (OS) Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.10--No OS Loading, Hard Drive, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.11--No OS Loading, Hard Drive, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.12--No OS Loading, Hard Drive, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.13--No OS Loading, Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.14--No OS Loading, CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.15--No Audio, Part 1. . . . . . . . . . . . . Flowchart 2.16--No Audio, Part 2. . . . . . . . . . . . . Flowchart 2.17--Nonfunctioning Device. . . . . . . . Flowchart 2.18--Nonfunctioning Keyboard . . . . . Flowchart 2.19--Nonfunctioning Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . Flowchart 2.20--No Network/Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2­18 2­19 2­20 2­21 2­22 2­23 2­24 2­25 2­26 2­27 2­28 2­29 2­30 2­31

3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­2 3.2 Major Components-- HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3­3 3.3 Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series . . . . . . . . . . . . 3­15 3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3­29 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­30 3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­32

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Contents

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­5 4­6 4­7

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­3 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5­5 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­10 5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5­16 5.7 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­21 5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­27 5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­30 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­32 5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­34 5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5­35 5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5­37 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­39 5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­47 5.16 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5­50 5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­53 5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­57 5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­64 5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­76 5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5­79

Maintenance and Service Guide

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Contents

6 Specifications A Connector Pin Assignments B Power Cord Set Requirements
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B­1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B­2

C Screw Listing Index

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Maintenance and Service Guide

1
Product Description
The HP Pavilion zv5000 and zx5000 notebook PCs, the HP Compaq Business Notebook nx9100 Series, and the Compaq Presario R3000 notebook PC offer advanced modularity; a 64-bit Mobile Intel® Pentium® 4 processor, 64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M processor; an ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of discrete video memory; and extensive multimedia support.

Maintenance and Service Guide

1­1

Product Description

HP Pavilion zv5000 and zx5000 Notebooks

HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebooks

1­2

Maintenance and Service Guide

Product Description

1.1 Features


Mobile Intel Pentium 4 3.06-, 2.80-, 2.66-, and 2.40-GHz processors, all with 512-KB L2 cache, varying by notebook model - or Intel Pentium 4 DT 3.20-, 3.06-, 2.80-, 2.66-, and 2.40-GHz processors, all with 256-KB L2 cache, varying by notebook model - or AMD Athlon 64 1.8-, 2.0-, and 2.2-GHz processors, all with 1-MB L2 cache, varying by notebook model - or AMD Athlon XP-M 1.6-GHz processor with 256-KB L2 cache 15.4-inch wide UXGA (1600 × 1200), 15.4-inch wide XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) TFT displays with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of video memory, varying by notebook model 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition and Microsoft Windows XP Professional Full-size Windows keyboard with integrated numeric keypad TouchPad pointing device Integrated 5-in-1 Memory Reader slot Integrated 10/100/1000BaseT Ethernet local area network (LAN) NIC with RJ-45 connector







Maintenance and Service Guide

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Product Description



Integrated wireless support for Mini PCI 802.11a/b/g LAN devices 2 Type II PC Card slots with support for both 32-bit (CardBus) and 16-bit PC Cards External 120-watt AC adapter and power cord 12- or 8-cell Li-Ion battery pack Stereo speakers Support for the following devices in the MultiBay:
24X Max DVD+RW/R and CD-RW Combo Drive 24X Max DVD/CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max CD-ROM Drive 8-cell Li-Ion battery pack



Connectors for:
RJ-11 (modem) RJ-45 network interface card (NIC) Universal Serial Bus (USB) v. 2.0 (3) S-Video Parallel External monitor DC power Docking 1394 digital Microphone Stereo speaker/headphone



Infrared port

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Maintenance and Service Guide

Product Description

1.2 Power Management
The notebook comes with power management features that conserve power and extend battery operating time. The notebook supports the following power management features:


Standby Hibernation User-customizable settings Hotkeys for setting level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Interface (ACPI) compliance

Maintenance and Service Guide

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Product Description

1.3 External Components
The external components on the front and right side of the HP Pavilion zv5000 and zx5000 notebooks are shown below and described in Table 1-1.

Front and Right-Side Components--HP Pavilion zv5000 and zx5000 Notebooks

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Maintenance and Service Guide

Product Description

Table 1-1 Front and Right-Side Components HP Pavilion zv5000 and zx5000 Notebooks
Item Component Power/standby LED Function On: Notebook is turned on. Blinking: Notebook is in Standby. Off: Notebook is off or in Hibernation. On: The internal hard drive or the optical drive is being accessed.

1

2

IDE (Integrated Drive Electronics) LED; also referred to as the hard drive/optical drive activity LED Display release latch Battery LED

3 4

Opens the notebook. On: A battery pack is charging. Blinking: Battery pack has reached a low-battery condition. Off: AC power is applied with battery pack either fully charged or not installed, or no AC power is applied. Produce stereo sound.

5 6 7

Stereo speakers (2)

Volume increase button Increases system volume. Mute button Mutes system volume. An LED comes on when the button is pushed in, and the sound is muted. Decreases system volume.

8

Volume decrease button

Maintenance and Service Guide

1­7

Product Description

Front and Right-Side Components--HP Pavilion zv5000 and zx5000 Notebooks (Continued)

1­8

Maintenance and Service Guide

Product Description

Table 1-1 Front and Right-Side Components HP Pavilion zv5000 and zx5000 Notebooks (Continued)
Item Component Audio-out (headphone) jack Function Connects an optional headphone, headset, or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. Connects an optional monaural microphone. Connects USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. Connects an optional IEEE 1394 device, such as a camcorder. Provides wireless communication between the notebook and an optional IrDA-compliant device. Connects an optional port replicator. Connects an optional network cable. Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card.

9

q

Audio-in (microphone) jack USB port

w e

1394 connector (select models) Infrared port (select models) Expansion port RJ-45 (network) jack S-Video jack

r t y

Maintenance and Service Guide

1­9

Product Description

The external components on the front and right side of the HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 notebook are shown below and described in Table 1-2.

Front and Right-Side Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebook

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Maintenance and Service Guide

Product Description

Table 1-2 Front and Right-Side Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000
Item Component Stereo speakers (2) Power/standby LED Function Produce stereo sound. On: Notebook is turned on. Blinking: Notebook is in Standby. Off: Notebook is off or in Hibernation. Opens the notebook. On: A battery pack is charging. Blinking: Battery pack has reached a low-battery condition. Off: AC power is applied with battery pack either fully charged or not installed, or no AC power is applied. On: The internal hard drive or the optical drive is being accessed.

1 2

3 4

Display release latch Battery LED

5

IDE (Integrated Drive Electronics) LED; also referred to as the hard drive/optical drive activity LED Wireless button Wireless LED

6 7

Turns optional internal wireless device(s) on or off. On: At least one optional internal wireless device is active. Off: No wireless device is active. Decrease and increase system volume. To decrease volume, use left button. To increase volume, use right button. Mutes system volume. An LED comes on when the button is pushed in, and the sound is muted.

8

Volume buttons (2)

9

Mute button

Maintenance and Service Guide

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Product Description

Front and Right-Side Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

1­12

Maintenance and Service Guide

Product Description

Table 1-2 Front and Right-Side Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)
Item Component Audio-out (headphone) jack Function Connects an optional headphone, headset, or power stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. Connects an optional monaural microphone. Connects USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. Connects an optional IEEE 1394 device, such as a camcorder. Provides wireless communication between the notebook and an optional IrDA-compliant device. Allow airflow to cool internal components.

-

q w

Audio-in (microphone) jack USB port

e r

1394 connector (select models) Infrared port (select models) Vents (2)

t

Ä

This notebook is designed to run demanding applications at full power. As a result of increased power consumption, it is normal for the notebook to feel warm or hot when used continuously. To avoid potential discomfort or burns, do not block the air vents or use the notebook on your lap for extended periods. The notebook complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC-60950).

Maintenance and Service Guide

1­13

Product Description

Table 1-2 Front and Right-Side Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)
Item Component module port RJ-45 (network) jack S-Video jack Function Connects an optional port replicator. Connects an optional network cable. Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card.

y u i

The notebook rear and left-side components are shown below and described in Table 1-3. rear The notebookthe HPand left-side component locations are identical for Pavilion zv5000 and zx5000, the HP Compaq Business Notebook nx9100 Series, and Compaq Presario R3000 Series. Notebook appearance varies by model.

Rear and Left-Side Components
1­14 Maintenance and Service Guide

Product Description

Table 1-3 Rear and Left-Side Components
Item Component AC power connector Exhaust vent Function Connects an AC adapter. Allows airflow to cool internal components.

1 2

Ä

This notebook is designed to run demanding applications at full power. As a result of increased power consumption, it is normal for the notebook to feel warm or hot when used continuously. To avoid potential discomfort or burns, do not block the air vents or use the notebook on your lap for extended periods. The notebook complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC-60950).

3 4

External monitor port Parallel connector

Connects an optional external monitor or overhead projector. Connects an optional parallel device, such as an external diskette drive bay or a printer. Connects a modem cable. Attaches an optional security cable to the notebook.

5 6

RJ-11 (modem) jack (select models) Security cable slot

Ä

Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.

Maintenance and Service Guide

1­15

Product Description

notebook rear Theidentical for theand left-side component locations are HP Pavilion zv5000 and zx5000,

HP Compaq Business Notebook nx9100 Series, and Compaq Presario R3000 models. Notebook appearance varies by model.

Rear and Left-Side Components

1­16

Maintenance and Service Guide

Product Description

Table 1-3 Rear and Left-Side Components (Continued)
Item Component 5-in-1 Memory Reader LED (select models) 5-in-1 Memory Reader slot (select models) Function On: The 5-in-1 Memory Reader slot is accessing a digital memory card. Supports 5 types of optional digital memory cards: SD Memory Card, MultiMediaCard, SmartMedia Card, Memory Stick, and Memory Stick Pro. Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Ejects an optional PC Card from the PC Card slot. Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. Holds a CD-ROM Drive, DVD-ROM Drive, DVD+RW/R and CD-RW Combo Drive, or DVD/CD-RW Combo Drive. Digital Bay: Supports an optional pocket-sized HP USB Digital Drive. Diskette Drive: Supports a standard 1.4-MB diskette. No drive: No drive bay is installed.

7 8

9 -

PC Card slot (1 or 2 slots, select models) PC Card eject button (one or 2 buttons, select models) USB port (2) Optical drive bay

q w

e

3 drive configurations: optional HP USB Digital Drive, optional diskette drive, or no drive

Maintenance and Service Guide

1­17

Product Description

The notebook keyboard components are shown below and described in Table 1-4. notebook keyboard TheHP Pavilion zv5000 component locations are identical for the and zx5000, HP Compaq Business

Notebook nx9100 Series, and Compaq Presario R3000 Series. Notebook appearance varies by model.

Keyboard Components

1­18

Maintenance and Service Guide

Product Description

Table 1-4 Keyboard Components
Item Component fn key caps lock key f1 through f12 function keys Function Combines with the function keys to perform additional system and application tasks. Enables caps lock and turns on the caps lock LED. Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys. Enables numeric lock and the internal keypad. Can be used like the keys on an external numeric keypad. Move the cursor around the screen. Displays a shortcut menu for items beneath the pointer. Displays the Windows Start menu.

1 2 3

4 5 6 7 8

num lock key Internal keypad Arrow keys Windows applications key Windows logo key

Maintenance and Service Guide

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Product Description

The top components of the HP Pavilion zv5000 and zx5000 notebooks are shown below and described in Table 1-5.

Top Components--HP Pavilion zv5000 and zx5000 Notebooks

1­20

Maintenance and Service Guide

Product Description

Table 1-5 Top Components HP Pavilion zv5000 and zx5000 Notebooks
Item Component Power button Function When the notebook is: Off, press and release to turn on the notebook. In Standby, press and release to exit Standby. In Hibernation, press and release to exit Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook. On: Caps lock is on. On: Num lock is on and or the embedded numeric keypad is enabled. Launches a digital imaging application. Launches a multimedia application. Turns optional internal wireless device(s) on or off. Launches the Internet.

1

2 3 4 5 6 7

Caps lock LED Num lock LED Picture button Media button Wireless button Internet button

Maintenance and Service Guide

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Product Description

Top Components--HP Pavilion zv5000 and zx5000 Notebooks (Continued)

1­22

Maintenance and Service Guide

Product Description

Table 1-5 Top Components HP Pavilion zv5000 and zx5000 Notebooks (Continued)
Item Component Display lid switch Function If the notebook is closed while on, turns off the display. If the notebook is opened while in Standby, turns on the notebook (resumes from Standby). Allows airflow to cool internal components.

8

9

Exhaust vents (2)

Ä

This notebook is designed to run demanding applications at full power. As a result of increased power consumption, it is normal for the notebook to feel warm or hot when used continuously. To avoid potential discomfort or burns, do not block the air vents or use the notebook on your lap for extended periods. The notebook complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC-60950).

q w e r t

TouchPad button TouchPad LED TouchPad scroll area Left and right TouchPad buttons TouchPad 5-in-1 Memory Reader LED (select models)

Turns the TouchPad on or off. On: TouchPad is enabled. Scrolls upward or downward. Function like the left and right buttons on an external mouse. Moves the pointer and selects or activates items on the screen. On: The 5-in-1 Memory Reader slot is accessing a digital memory card.

Maintenance and Service Guide

1­23

Product Description

The top components of the HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 are shown below and described in Table 1-6.

Top Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000

1­24

Maintenance and Service Guide

Product Description

Table 1-6 Top Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000
Item Component Power button Function When the notebook is: Off, press the button and release to turn on the notebook. In Standby, press the button and release to exit Standby. In Hibernation, press the button and release to exit Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold the button for 5 seconds to turn off the notebook. On: Caps lock is on. On: Num lock is on and the embedded numeric keypad is enabled. If the notebook is closed while on, turns off the display. If the notebook is opened while in Standby, turns on the notebook (resumes from Standby). Turns the TouchPad on or off. Scrolls upward or downward. Function like the left and right buttons on an external mouse. Moves the pointer and selects or activates items on the screen. On: TouchPad is enabled.

1

2 3 4

Caps lock LED Num lock LED Display lid switch

5 6 7 8 9

TouchPad button TouchPad scroll area Left and right TouchPad buttons TouchPad TouchPad LED

Maintenance and Service Guide

1­25

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-7. notebook bottom component locations are identical for TheHP Pavilion zv5000 and zx5000, HP Compaq Business the

Notebook nx9100 Series, and Compaq Presario R3000 Series. Notebook appearance varies by model.

Bottom Components

1­26

Maintenance and Service Guide

Product Description

Table 1-7 Bottom Components
Item Component Exhaust vents (2) Function Allow airflow to cool internal components.

1

Ä

To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as an adjoining printer, or a soft surface, such as bedding or clothing, to block airflow.

2

Fan vents (2)

Provides airflow to cool internal components.

Ä

To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as an adjoining printer, or a soft surface, such as bedding or clothing, to block airflow.

3 4 5 6

Hard drive bay Memory module compartment Battery release latch Battery bay

Holds the primary hard drive. Contains one memory slot for an optional 256-, 512-, or 1024-MB memory module. Releases a battery pack from the battery bay. Holds the battery pack. (Battery type varies by notebook model.)

Maintenance and Service Guide

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Product Description

1.4 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


Memory module Mini PCI communications devices Hard drive Display Keyboard and TouchPad Audio Mobile Intel Pentium 4, AMD Athlon 64, or AMD Athlon XP-M processor Fan PC Card

Ä

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions can be caused by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

1­28

Maintenance and Service Guide

2
Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

Maintenance and Service Guide

2­1

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities
The notebook features 2 system management utilities:


Computer Setup--A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft Windows. Diagnostics for Windows--A system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to
Display system information. Test system components. Troubleshoot a device configuration problem in



Windows XP Professional or Windows XP Home Edition. to configure device connected to a It is not necessarynotebook or toaan optional port replicator. USB port on the

2­2

Maintenance and Service Guide

Troubleshooting

Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press f10 while the "f10 = ROM-Based Setup" message is displayed in the lower-left corner of the screen.
To change the language, press f2. To view navigation information, press f1. To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the notebook:
Select File > Save Changes and Exit and press enter.

- or Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press f10.

Maintenance and Service Guide

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Troubleshooting

Selecting from the File Menu
Table 2-1 File Menu
Select
System Information

To Do This
View identification information about the notebook, a port replicator, and any battery packs in the system. View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. Identification information is retained. Cancel changes entered during the current session, and then exit and restart the notebook. Save changes entered during the current session, and then exit and restart the notebook.

Save to Floppy Restore from Floppy Restore Defaults

Ignore Changes and Exit Save Changes and Exit

2­4

Maintenance and Service Guide

Troubleshooting

Selecting from the Security Menu
Table 2-2 Security Menu
Select
Setup Password

To Do This
Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password. Settings are accessible DriveLock enter Computer Setup byonly when you turning on (not restarting) the notebook.

Power-on Password DriveLock Passwords

Password Options (Password options can be selected only when a power-on password has been set.)

Enable/disable: QuickLock QuickLock on Standby QuickBlank

To enable QuickLock on Standby or QuickBlank, you must first enable
QuickLock. Device Security Enable/disable: Ports or diskette drives* Diskette write* CD-ROM or diskette startup DVD-ROM Settings for a field. can be entered in the CD-ROM System IDs Enter identification numbers for the notebook, a port replicator, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.

Maintenance and Service Guide

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Troubleshooting

Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select
Language Boot Options

To Do This
Change the Computer Setup language. Enable/disable: QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Enable/disable the embedded numeric keypad at startup. Enable/disable multiple standard pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.) Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) Set an optional external monitor or overhead projector connected to a video card in a Port Replicator as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a port replicator.)

Device Options

2­6

Maintenance and Service Guide

Troubleshooting

Table 2-3 Advanced Menu (Continued)
Select
Device Options (continued)

To Do This
Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP). Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.) Specify how the notebook recognizes multiple identical port replicators that are identically equipped. Select Disable to recognize the port replicators as a single port replicator; select Enable to recognize the port replicators individually, by serial number. Enable/disable the reporting of the processor serial number by the processor to the software. Run a quick comprehensive self-test on hard drives in the system that support the test features.

HDD Self Test Options

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

Maintenance and Service Guide

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Troubleshooting

2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If third-party components are tested, the results might be inconclusive.

Obtaining, Saving or Printing Configuration Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select Categories, and then select a category from the drop-down list.
To save the information, select File > Save As. To print the information, select File > Print.

3. To close Diagnostics for Windows, select File > Exit.

2­8

Maintenance and Service Guide

Troubleshooting

Obtaining, Saving or Printing Diagnostic Test Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:
Quick Test--Runs a quick, general test on each device

in a selected category.
Complete Test--Performs maximum testing on each

device in a selected category.
Custom Test--Performs maximum testing on a selected

device.


To run all tests for your selected device, select the Check All button. To run only the tests you select, select the Uncheck All button, and then select the check box for each test you want to run.

5. Select a test mode:
Interactive Mode--Provides maximum control over

the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices.
Unattended Mode--Does not display prompts. If errors

are found, they are displayed when testing is complete.

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Troubleshooting

6. Select the Begin Testing button. 7. Select a tab to view a test report:
Status tab--Summarizes the tests run, passed, and

failed during the current testing session.
Log tab--Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.
Error tab--Lists all errors found in the notebook along

with the corresponding error codes. 8. Select a tab to save the report:
Log tab--Select the Save button. Error tab--Select the Save button.

9. Select a tab to print the report: Log tab--Select File > Save As, and then print the file from your folder.

2­10

Maintenance and Service Guide

Troubleshooting

2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Port Replicator (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive" "Flowchart 2.14--No OS Loading, CD-ROM or DVD-ROM Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection"

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.

N
Is there power? Go to "Flowchart 2.2--No Power, Part 1."

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to "Flowchart 2.17--Nonfunctioning Device."

Y N
Is there video? (no boot) Go to "Flowchart 2.6--No Video, Part 1."

Y N
Keyboard/ pointing device working? Go to "Flowchart 2.18--Nonfunctioning Keyboard," or "Flowchart 2.19--Nonfunctioning Pointing Device."

Y N
Is the OS loading? Go to "Flowchart 2.9--No Operating System (OS) Loading."

Y N
Connecting to network or modem?

Y N
Is there sound? Go to "Flowchart 2.15--No Audio, Part 1."

Y
End

Go to "Flowchart 2.20--No Network/Modem Connection."

Y

2­12

Maintenance and Service Guide

Troubleshooting

Flowchart 2.2--No Power, Part 1
No power (power LED is off).

Remove from port replicator (if applicable).

N
Power up on battery power? *Reset power. Power up on battery power?

N
Go to "Flowchart 2.3--No Power, Part 2."

Y N
Power up on AC power? *Reset power.

Y N
Power up on AC power? Go to "Flowchart 2.4--No Power, Part 3."

Y Y
Power up in port replicator? Done

Y

N
1. Reseat the power cables in the port replicator and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.

*NOTES: 1. On some models, there is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

Y
Done Power up in port replicator?

N
Go to "Flowchart 2.8--Nonfunctioning Port Replicator (if applicable)."

Maintenance and Service Guide

2­13

Troubleshooting

Flowchart 2.3--No Power, Part 2
Continued from "Flowchart 2.2--No Power, Part 1."

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging it, moving it to another notebook, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Done Power on? Go to "Flowchart 2.4--No Power, Part 3."

Y

Done

2­14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.4--No Power, Part 3
Continued from "Flowchart 2.3--No Power, Part 2."

Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in notebook and at power source.

Y
Power on? Done

N N
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to "Flowchart 2.5--No Power, Part 4." Replace external AC adapter.

Y

N
Power on?

Y Y
Done Power on? Done

N

Maintenance and Service Guide

2­15

Troubleshooting

Flowchart 2.5--No Power, Part 4
Continued from "Flowchart 2.4--No Power, Part 3."

Open notebook.

Y
Loose or damaged parts? Reseat loose components and boards and replace damaged items.

N
Close notebook and retest.

N
Power on? Replace the following items (if applicable) in the order given. Check notebook operation after each of the 2 following replacement steps: 1. Internal DC-DC converter, processor, and system board* 2. Internal AC adapter *NOTE: Replace these items as a set to prevent shorting out among components. Done

Y

2­16

Maintenance and Service Guide

Troubleshooting

Flowchart 2.6--No Video, Part 1
No video. Port replicator Stand-alone or Port replicator? Go to "Flowchart 2.7--No Video, Part 2." *NOTE: To change from internal to external display, use the hotkey combination.

Stand-alone Internal or external display*? Internal External Adjust brightness.

Y
Adjust brightness. Video OK? Done

N

A

Press lid switch to ensure operation.

Y Y
Video OK? Done Video OK? Done

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

Maintenance and Service Guide

2­17

Troubleshooting

Flowchart 2.7--No Video, Part 2
Continued from "Flowchart 2.6--No Video, Part 1."

Remove notebook from port replicator, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Video OK? Go to "A" in "Flowchart 2.6--No Video, Part 1." Video OK?

Y
Done

Y
Check that notebook is properly seated in port replicator, for bent pins on cable, and for monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N
Adjust external monitor display.

N
Go to "Flowchart 2.8--Nonfunctioning Port Replicator (if applicable)."

2­18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.8--Nonfunctioning Port Replicator (if applicable)
Nonfunctioning port replicator.

Reseat power cord in port replicator and power outlet.

Check voltage setting on port replicator.

Reinstall notebook into port replicator.

Reset monitor cable connector at port replicator.

Y
Port replicator operating? Done

Y
Port replicator operating? Done

N
Replace the following port replicator components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. port replicator motor mechanism

N
Remove notebook, reseat all internal parts, and replace any damaged items in port replicator.

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*

Reseat power cord in port replicator and power outlet.

No OS loading from hard drive, go to "Flowchart 2.10--No OS Loading, Hard Drive, Part 1."

No OS loading from diskette drive, go to "Flowchart 2.13--No OS Loading, Diskette Drive."

No OS loading from CD-ROM or DVD-ROM drive, go to "Flowchart 2.14--No OS Loading, CD-ROM or DVD-ROM Drive."

No OS loading from network, go to "Flowchart 2.20--No Network/Modem Connection."

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

2­20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

N
Reseat external hard drive.

Go to "Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

Y
OS loading? Done

N N
Boot from CD?

N
Boot from diskette? Go to "Flowchart 2.13--No OS Loading, Diskette Drive."

Y
Check the Setup utility for correct booting order.

Y N
Change boot priority through the Setup utility and reboot.

Boot from hard drive?

Y
Done Boot from hard drive?

N
Go to "Flowchart 2.17--Nonfunctioning Device."

Y
Maintenance and Service Guide 2­21

Troubleshooting

Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from "Flowchart 2.10--No OS Loading, Hard Drive, Part 1."

Reseat hard drive.

N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.

Y
Hard drive accessible? Done

Y
Remove diskette and reboot.

N
Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N

N N
Boot from diskette drive? Go to "Flowchart 2.13--No OS Loading, Diskette Drive."

Create partition, and then format hard drive to bootable C:\ prompt.

Y N
Hard drive formatted?

Y N
Hard drive accessible?

Y Y
Notebook booted?

Format hard drive and bring to a bootable C:\ prompt.

Y
Go to "Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

Done Go to "Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

N

Load OS using System Restore disc (if applicable).

2­22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from "Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot notebook.

N N
Boot from another device? Go to "Flowchart 2.17--Nonfunctioning Device."

Y
Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?

Y
1. Replace diskette drive. 2. Replace system board.

N Y

Y Y
Is diskette drive boot order correct? Clear CMOS. OS loading?

Done

N

N
Change boot priority using the Setup utility. Go to "Flowchart 2.17--Nonfunctioning Device."

2­24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.14--No OS Loading, CD-ROM or DVD-ROM Drive
No OS loading from CD-ROM or DVD-ROM Drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y
Try another bootable disc.

Install bootable disc and reboot notebook.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to "Flowchart 2.17--Nonfunctioning Device."

Y Y
Booting order correct?

Clear CMOS.

Go to "Flowchart 2.17--Nonfunctioning Device."

N
Correct boot order using the Setup utility.

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Notebook in port replicator (if applicable)? Undock Internal audio?

N
Go to "Flowchart 2.16--No Audio, Part 2."

N
Go to "Flowchart 2.16--No Audio, Part 2."

Y
Replace the following port replicator components one at a time, as applicable. Check audio status after each change. 1. Replace port replicator audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace port replicator audio board. 5. Replace backplane board. 6. Replace I/O board.

Y
Go to "Flowchart 2.17--Nonfunctioning Device." Audio? Done

N

2­26

Maintenance and Service Guide

Troubleshooting

Flowchart 2.16--No Audio, Part 2
Continued from "Flowchart 2.15--No Audio, Part 1."

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in notebook (if applicable).

Y
Audio? Done

N

1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item.

N
Reattach device. Close notebook, plug in power, and reboot. Replace hard drive. Go to "Flowchart 2.9--No Operating System (OS) Loading."

N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?

N

Y
Replace diskette drive.

Y

Done

Done

2­28

Maintenance and Service Guide

Troubleshooting

Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.

Connect notebook to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
OK? Replace internal keyboard or cable.

Y Y
Done OK? Done

N
Replace system board.

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect notebook to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
OK? Replace internal pointing device or cable.

Y Y
Done OK? Done

N
Replace system board.

2­30

Maintenance and Service Guide

Troubleshooting

Flowchart 2.20--No Network/Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?

Y
Done

Y
Disconnect all power from the notebook and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). OK? Done

N
Replace system board.

Maintenance and Service Guide

2­31

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

Maintenance and Service Guide

3­1

Illustrated Parts Catalog

3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

3­2

Maintenance and Service Guide

Illustrated Parts Catalog

3.2 Major Components-- HP Pavilion zv5000 and zx5000

Notebook Major Components--HP Pavilion zv5000 and zx5000
Maintenance and Service Guide 3­3

Illustrated Parts Catalog

Table 3-2 HP Pavilion zv5000 and zx5000 Notebooks Spare Parts: Notebook Major Components
Item 1 Description Display assemblies For use with HP Pavilion zx5000 notebook models 15.4-inch, WUXGA, with wireless antennae 15.4-inch, WUXGA, without wireless antennae 15.4-inch, WSXGA, with wireless antennae 15.4-inch, WSXGA, without wireless antennae 15.4-inch, WXGA, with wireless antennae 15.4-inch, WXGA, without wireless antennae 15.0-inch, XGA, with wireless antennae 15.0-inch, XGA, without wireless antennae For use with HP Pavilion zv5000 notebook models 14.1-inch, XGA, with antennae 14.1-inch, XGA, without antennae Display inverter (not illustrated) Wireless antennae cables (not illustrated) Right antennae cable Left antennae cable 2 Diskette drive Upper Logic Audio Board (not illustrated) TouchPad Board (not illustrated) LED Board (not illustrated) Top Cover (not illustrated) 3 Strip covers With wireless button Without wireless button 350849-001 350850-001 350217-001 350847-001 350216-001 350844-001 350215-001 350841-001 350214-001 350838-001 354862-001 354865-001 354873-001 354874-001 354875-001 350231-001 370474-001 370473-001 370472-001 370471-001 Spare Part Number

3­4

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Pavilion zv5000 and zx5000 (Continued)
Maintenance and Service Guide 3­5

Illustrated Parts Catalog

Table 3-2 HP Pavilion zv5000 and zx5000 Notebooks Spare Parts: Notebook Major Components (Continued)
Item 4 Description Optical drives 24X Max DVD+R/RW and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive 5 Keyboards Denmark Europe France Germany Greece Israel Italy The Netherlands 6 350187-081 350187-021 350187-051 350187-041 350187-151 350187-BB1 350187-061 350187-331 People's Republic of China Saudi Arabia Spain Sweden/Finland Switzerland United Kingdom United States 350187-AA1 350187-171 350187-071 350187-B71 350187-111 350187-031 350187-001 350209-001 350207-001 350208-001 354858-001 Spare Part Number

Front bezel HP Pavilion zx5000 models HP Pavilion zv5000 models Fan assemblies For use with HP Pavilion zx5000 "M10" models For use with HP Pavilion zx5000 "M9" models For use with HP Pavilion zv5000 models

350854-001 365684-001

7

350781-001 350232-001 370489-001

3­6

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Pavilion zv5000 and zx5000 (Continued)
Maintenance and Service Guide 3­7

Illustrated Parts Catalog

Table 3-2 HP Pavilion zv5000 and zx5000 Notebooks Spare Parts: Notebook Major Components (Continued)
Item 4 Description Optical drives 24X Max DVD+R/RW and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive Miscellaneous Plastics Kit (includes the following components): 8a 8b 8c 8d 1394 bezel Memory module compartment cover Battery cover Heat sink cover PC Card slot space saver (not illustrated) Notebook feet (not illustrated) Speaker assembly 350772-001 350209-001 350207-001 350208-001 354858-001 Spare Part Number

350206-001

9

3­8

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Pavilion zv5000 and zx5000 (Continued)
Maintenance and Service Guide 3­9

Illustrated Parts Catalog

Table 3-2 HP Pavilion zv5000 and zx5000 Notebooks Spare Parts: Notebook Major Components (Continued)
Item 10 Description Heat sinks For use with HP Pavilion zx5000 "M10" models For use with HP Pavilion zx5000 "M9" models For use with HP Pavilion zv5000 Series 11 12 Modem board System boards
For use with HP Pavilion zx5000 "M10" models For use with HP Pavilion zx5000 M9" models For use with HP Pavilion zv5000 "1620" models For use with HP Pavilion zv5000 "1520" models For use with HP Pavilion zv51xx and zv52xx Series models (full featured) For use with HP Pavilion zv51xxand zv52xx Series models (without infrared) For use with HP Pavilion zx5000 Series models (full featured) For use with HP Pavilion zx5000 Series models (without infrared)

Spare Part Number

350783-001 350233-001 350776-001 350239-001

370533-001 370531-001 354893-001 354894-001 370475-001 370477 -001 370493-001 370492-001 350827-001

PC Card assembly (not illustrated) 13 Hard drives 80-GB, 5400-rpm 80-GB, 4200-rpm 60-GB, 5400-rpm 60-GB, 4200-rpm 40-GB, 4200-rpm 30-GB, 4200-rpm 14 Hard drive cover

350213-001 350212-001 354861-001 350211-001 350210-001 354860-001 350834-001

3­10

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Pavilion zv5000 and zx5000 (Continued)
Maintenance and Service Guide 3­11

Illustrated Parts Catalog

Table 3-2 HP Pavilion zv5000 and zx5000 Notebooks Spare Parts: Notebook Major Components (Continued)
Item 15 Description Mini PCI communications cards 802.11a/b/g wireless LAN card 802.11b wireless LAN card 802.11g wireless LAN card Bluetooth wireless LAN card 16 Memory modules 1024-MB 512-MB 256-MB 17 Processors Mobile Intel Pentium 4, 3.06-GHz, 533-MHz Mobile Intel Pentium 4, 2.80-GHz, 533-MHz Mobile Intel Pentium 4, 2.40-GHz, 533-MHz Mobile Intel Pentium 4 DT, 3.06-GHz Mobile Intel Pentium 4 DT, 2.80-GHz Mobile Intel Pentium 4 DT, 2.66-GHz AMD Athlon 64, 2.40-GHz AMD Athlon 64, 2.20-GHz AMD Athlon 64, 2.00-GHz AMD Athlon 64, 1.80-GHz AMD Athlon 32, 1.80-GHz AMD Athlon 32, 1.60-GHz Processor support bracket (not illustrated) For use with HP Pavilion zv5000 and zx5000 Series models For use with HP Pavilion zv51xx Series models 350229-001 350774-001 350228-001 350225-001 350224-001 350223-001 370498-001 370483-001 370484-001 370485-001 370486-001 370487-001 350238-001 350237-001 370556-001 354876-001 350218-001 350219-001 350220-001 Spare Part Number

350785-001 356496-001

3­12

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Pavilion zv5000 and zx5000 (Continued)
Maintenance and Service Guide 3­13

Illustrated Parts Catalog

Table 3-2 HP Pavilion zv5000 and zx5000 Notebooks Spare Parts: Notebook Major Components (Continued)
Item 18 19 Description Base enclosure Battery packs 12-cell, Li-Ion, 14.8 V, 4.4-Ah High Capacity 12-cell, Li-Ion, 14.8 V, 6.6-Ah 8-cell, Li-Ion, 14.4 V, 4.4-Ah Thermal module (not illustrated) Cable Kit (not illustrated) 350836-001 346971-001 346970-001 350776-001 350778-001 Spare Part Number 350235-001

3­14

Maintenance and Service Guide

Illustrated Parts Catalog

3.3 Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)
Maintenance and Service Guide 3­15

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components
Item 1 Description Display assemblies For use with Compaq Presario R3000 Series models 15.4-inch, WUXGA, with wireless antennae 15.4-inch, WUXGA, without wireless antennae 15.4-inch, WSXGA, with wireless antennae 15.4-inch, WSXGA, without wireless antennae 15.4-inch, WXGA, with wireless antennae 15.4-inch, WXGA, without wireless antennae 15.0-inch, XGA, with wireless antennae 15.0-inch, XGA, without wireless antennae 14.1-inch, XGA, with antennae 14.1-inch, XGA, without antennae For use with HP Compaq Business Notebook nx9100 Series models 15.4-inch, WXGA, with antennae 15.4-inch, WXGA, without antennae 15.0-inch, XGA, with antennae 15.0-inch, XGA, without antennae 14.1-inch, XGA, with antennae 14.1-inch, XGA, without antennae Display inverter (not illustrated) Wireless antenna cables (not illustrated) Right antenna cable Left antenna cable 350846-001 350848-001 350843-001 350845-001 350840-001 350839-001 350837-001 350839-001 354863-001 354866-001 Spare Part Number

354870-001 354871-001 354868-001 354869-001 354864-001 354867-001 354872-001 354874-001 354875-001

3­16

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

Maintenance and Service Guide

3­17

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Spare Parts: Notebook Major Components (Continued)
Item Description Miscellaneous Plastics Kit (includes the following components): 2a Strip covers For use with Compaq Presario R3000 Series models For use with HP Compaq Business Notebook nx9100 Series models 2b 2c 2d 2e 2f 1394 bezel Heat sink cover Hard drive cover Memory module compartment cover Battery cover PC Card slot space saver (not illustrated) Notebook feet (not illustrated) Keyboards Denmark Europe France Germany Greece Israel Italy The Netherlands 350787-081 350787-021 350787-051 350787-041 350787-151 350787-BB1 357087-061 350787-331 People's Republic of China Saudi Arabia Spain Sweden/Finland Switzerland United Kingdom United States 350787-AA1 350787-171 350787-071 350787-B71 350787-111 350787-031 350787-001 350851-001 354954-001 Spare Part Number 350818-001

3

3­18

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

Maintenance and Service Guide

3­19

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components (Continued)
Item 4 Description Front bezels For use with Compaq Presario R3000 Series models with wireless button without wireless button For use with HP Compaq Business Notebook nx9100 models with infrared lens and wireless button with infrared lens, without wireless button without infrared lens, with wireless button without infrared lens, without wireless button 5 6 7 Speaker assembly Modem board Mini PCI communications cards 802.11a/b/g wireless LAN card 802.11b wireless LAN card 802.11g wireless LAN card Bluetooth wireless LAN card 354876-001 350218-001 350219-001 350220-001 350855-001 350856-001 Spare Part Number

354898-001 354899-001 354896-001 354897-001 350773-001 350239-001

3­20

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

Maintenance and Service Guide

3­21

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components (Continued)
Item 8 Description System boards For use with HP Compaq Business Notebook nx9100 and nx9110 models For use with HP Compaq Business Notebook nx9105 models For use with Compaq Presario R3200 and HP Compaq Business Notebook nx9110 notebook models (full featured) For use with Compaq Presario R3200 and HP Compaq Business Notebook nx9110 notebook models (without infared) For use with Compaq Presario R3000 notebook models (full featured) For use with Compaq Presario R3000 notebook models (without infrared) For use with Compaq Presario R3000 "M10" models For use with Compaq Presario R3000 "M9" models Fan assembly For use with HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 notebook models For use with Compaq Presario R3000 "M10" models For use with Compaq Presario R3000 "M9" models Spare Part Number

370496-001 360689-001

370476-001

370478-001 370495-001 370494-001 370534-001 370532-001

9

370490-001 350782-001 350780-001

3­22

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

Maintenance and Service Guide

3­23

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components (Continued)
Item 10 Description Processors Mobile Intel Pentium 4, 3.06-GHz, 533-MHz Mobile Intel Pentium 4, 2.80-GHz, 533-MHz Mobile Intel Pentium 4, 2.40-GHz, 533-MHz Intel Pentium 4 DT, 3.20-GHz Intel Pentium 4 DT, 3.06-GHz Intel Pentium 4 DT, 2.80-GHz Intel Pentium 4 DT, 2.66-GHz AMD Athlon XP-M, 1.6-GHz AMD Athlon XP-M, 1.8-GHz AMD Athlon XP-M, 2.0-GHz AMD Athlon 64, 2.4-GHz AMD Athlon 64, 2.2-GHz AMD Athlon 64, 2.0-GHz AMD Athlon 64, 1.8-GHz AMD Athlon 32, 1.8-GHz AMD Athlon 32, 1.6-GHz 350229-001 350774-001 350228-001 364847-001 350225-001 350224-001 350223-001 360693-001 360694-001 360695-001 370498-001 370483-001 370484-001 370485-001 370486-001 370487-001 Spare Part Number

3­24

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

Maintenance and Service Guide

3­25

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components (Continued)
Item 11 Description Heat sinks For use with HP Compaq Business Notebook nx9110 model and Compaq Presario R3001, R3002, and R3010 notebook models For use with HP Compaq Business Notebook nx9105 and Compaq Presario R3004 and R31xx notebook models 12 Hard drives 80-GB, 5400-rpm 80-GB, 4200-rpm 60-GB, 5400-rpm 60-GB, 4200-rpm 40-GB, 4200-rpm 30-GB, 4200-rpm 13 14 Base enclosure Optical drives 24X Max DVD+R/RW and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive 15 16 Diskette drive Memory modules 1024-MB 512-MB 256-MB 350238-001 350237-001 370556-001 350833-001 350831-001 350832-001 354859-001 350231-001 350213-001 350212-001 354861-001 350211-001 350210-001 354860-001 350786-001 Spare Part Number

350776-001

360684-001

3­26

Maintenance and Service Guide

Illustrated Parts Catalog

Notebook Major Components--HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

Maintenance and Service Guide

3­27

Illustrated Parts Catalog

Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components (Continued)
Item 17 Description Battery packs 12-cell, Li-Ion, 14.8-V, 6.6-Ah 8-cell, Li-Ion, 14.4-V, 4.4-Ah Thermal module (not illustrated) For use with HP Compaq Business Notebook nx9110 model and Compaq Presario R3001, R3002, and R3010 notebook models For use with HP Compaq Business Notebook nx9105 and Compaq Presario R3004 and R31xx notebook models Cable Kit (not illustrated) 346971-001 346970-001 Spare Part Number

350776-001

360684-001 350778-001

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Maintenance and Service Guide

Illustrated Parts Catalog

3.4 Miscellaneous Plastics Kit Components

Miscellaneous Plastics Kit Components

Table 3-4 Miscellaneous Plastics Kit Components Spare Part Number 350206-001 for HP Pavilion zx5000 and zv5000 Series and Spare Part Number 350818-001 for HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series
Item 1 2 3 4 5 6 7 8 9 Description Memory module compartment cover PC Card slot space saver Notebook feet (4) Battery cover 1394 bezel Infrared lens Strip cover Hard dri