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Nokia Customer Care
RH-21 Series Transceivers




Service Software Instructions




Issue 2 07/2004 2004 Nokia Corporation. Page 1
Company Confidential
RH-21 Company Confidential
Service Software Instructions Nokia Customer Care




Page 2 2004 Nokia Corporation. Issue 2 07/2004
Company Confidential RH-21
Nokia Customer Care Service Software Instructions

Contents
Page No
Phoenix User's Guide .................................................................................................... 5
Introduction ..................................................................................................................5
Setting up Phoenix .......................................................................................................5
HW requirements for using Phoenix ...........................................................................6
Installing Phoenix ........................................................................................................6
Uninstalling Phoenix ...................................................................................................6
Data Packages ..............................................................................................................7
Starting a session .........................................................................................................7
Concepts .................................................................................................................... 7
Selecting a connection............................................................................................... 7
Selecting a product .................................................................................................... 7
Phoenix environment................................................................................................. 8
Using components ..................................................................................................... 8




Issue 2 07/2004 2004 Nokia Corporation. Page 3
RH-21 Company Confidential
Service Software Instructions Nokia Customer Care




Page 4 2004 Nokia Corporation. Issue 2 07/2004
Company Confidential RH-21
Nokia Customer Care Service Software Instructions


Phoenix User's Guide
Introduction
This section briefly describes how to install the Phoenix software and includes some
basic information on how to use the program. For more detailed information, please refer
to the Phoenix Help files. Each feature in Phoenix has its own Help function, which can
be activated while running the program.

Setting up Phoenix
1 Download the latest release. Please contact your regional Customer Care Solu-
tions contact for information on where to download the latest release.

2 Install Phoenix by executing the Phoenix installation package and follow the
instructions on the screen.

Note: In some products, the setup may require you to reboot the computer. In either case, the setup
will register Phoenix components. This process can take several minutes.

3 Download the latest data packages for the products you will be using.

By default, the program files are stored under C:\Program Files\Nokia\Phoenix

The Phoenix program has been built using component architecture. This means that the
actual program is very small and most of the program's functionality is divided into
dynamically loaded modules (DLLs).

The data packages will create product-specific directories under the installation direc-
tory.




Issue 2 07/2004 2004 Nokia Corporation. Page 5
RH-21 Company Confidential
Service Software Instructions Nokia Customer Care


HW requirements for using Phoenix
Table 1: HW requirements for AMS

Minimum HW requirements for AMS

Processor 233 Mhz
RAM 64 MB
Needed disk space 50 - 100 MB

Table 2: Recommended HW for Windows 2000

Minimum HW requirements for Field Test

Processor 700 Mhz
RAM 512 MB
Needed disk space 50 - 100 MB

Table 3: Supported Operating
Systems

Supported Operating Systems

Windows 95
Windows 98
Windows NT 4.0
Windows 2000

Installing Phoenix
1 Before you start installing the program, check that: