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Service Bulletin
SB Number: SB 2F8-035 Creation Date: 24/08/2011
Subject: Firmware upgrade (Grey background on the print-out)
Model: FS-2000DN/3900DN/4000DN/6950DN
Item Contents
Grey background on Phenomenon
the print-out. When the toner level is low, the message "Replace toner" or "Low toner" appears. After
refilling the toner, grey background may appear on the print-out.
Solution
The amount of refilled toner has been changed. Please note that the message
"Replace toner" has been discontinued.
Firmware
Type Program No. Check SUM Version Status Date Applicable model(s)
SYSTEM 2F8_3000009001 E05F 009.001 13/03/2008 FS-2000DN
ENGINE 2F8_1000014001 AD2C 014.001 19/08/2011 FS-2000DN
SYSTEM 2F9_3000010004 5204 010.004 08/08/2007 FS-3900DN
ENGINE 2F9_1000015001 17AC 015.001 19/08/2011 FS-3900DN
SYSTEM 2F9_3000010.004 5204 010.004 08/08/2007 FS-4000DN
ENGINE 2GA_1000013001 799D 013.001 19/08/2011 FS-4000DN
SYSTEM 2F7_3000007003 5616 007.003 08/08/2007 FS-6950DN
ENGINE 2F7_1000015001 5F61 015.001 22/06/2011 FS-6950DN
Classification Entire stock rework X In-field modification by case No modification necessary
In-field modification at next visit
Field measure When the above mentioned phenomena occur, please upgrade the firmware to the latest
version.
Serial numbers of affected machines
Type Serial number
FS-2000DN/3900DN/4000DN/6950DN July 2011 production.
The above mentioned changes have been applied to machines produced after the above mentioned production date.
KMIS Service Department, Kyocera Mita Europe Page 1 of 1 B231-B232 / SB 2F8-035