Text preview for : Techbe1-be3l04.pdf part of ALCATEL 511 SERVICE MANUAL
Back to : be1_be3.rar | Home
Edition 01 02 03 04
Modification Documentation creation by association of the BE1 and BE3 technical documentation in one documentation Audio modification on BE3 Documentation correction on page 19 Flow chart and visual inspection modification ;Battery test ; new fault codes and a mandatory equipment list; Audio modification for BE1 and BE3
Date 09/03/2000 06/06/2000 13/06/2000 05/10/2000
Explanation of the modifications since the last edition
Improvement Audio improvements on BE1 and BE3 products Correction Replace the audio amplifier by an Analog Device amplifier if the solder modification does not solve the problem Comments
Battery test
FUNCTION:
Author Pilot Repair Centre
Approbation 1 Pilot Repair Centre
Approbation 2 Technical Assistance
DATE:
VISA:
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 1/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
CONTENTS
1) LEVEL 2 REPAIR PROCESS 2) TEST & VISUAL INSPECTION 3) DISASSEMBLY OF THE PRODUCT 4) HARDWARE UPGRADING 5) REPAIR 6) ASSEMBLY OF THE PRODUCT 7) STICKERS 8) CUSTOMIZATION SOFTWARE DOWNLOADING 9) FINAL TEST 9.1 Functionnal test 9.2 Measurements APPENDIX 1 FAULT CODES APPENDIX 2 EQUIPMENT FOR LEVEL 2 REPAIR CENTRE 3 4 8 20 24 27 39 41 42 42 42 43 45
ED
04
11/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 2/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
1) LEVEL 2 REPAIR PROCESS
start
Test + visual inspection
See § 2
Disassembly
See § 3
Hardware upgrading
See § 4
Level 2 repair
See § 5
Final assembly
See § 6
Rear casing is changed ?
N0
YES
Complete sticker printing
See § 7
Customization software downloading
OK
See § 8
NOK
To a Level 3 repair centre See § 7
Software technical level sticker
Final test
OK
See § 9
NOK
end
end
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 3/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
2) TEST & VISUAL INSPECTION
ALL these verifications must be done on ALL products coming back in a LEVEL 2 after sales repair centre .
a) b)
Check the aspect of the rear casing and the antenna Humidity sticker : a humidity sticker is present on some BE1 terminals on the shielding that can be seen on the rear casing side, without openning the handset . Check the state of the sticker as shown below :
Sticker of a good terminal
Sticker of a terminal dived in water This terminal is out of the warranty
c) d) e)
Check J904 , the charge connector (corrosion ,contacts) Check the SIM latch right functioning Insert a SIM card and check the holding of the SIM latch Plug a good battery and switch on the handset : check the charging icon animation on the display, check the holding of the product on the desk top charger.
04 09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2 BE 1/BE3 4/46
f)
ED
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
g)
When the handset with its battery comes back to be repaired, you must measure the voltage and the Thermistor value as shown below.
1
2 3 4 5
6
1 2 3 4 5 6
NI MH Battery
With a multimeter: · Measure the voltage between pin 1 and pin 6 (if < 2.9 V, the battery is NOK) · Measure the Thermistor value between pin 5 and pin 6 for Ni MH battery · Measure the Thermistor value between pin 4 and pin 6 for Lithium battery (the Thermistor value must be 100 k? at 25 °C)
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
ASSEMBLED IN FRANCE
Lithium battery
ALCATEL POWER PACK
ASSEMBLED IN FRANCE
ALCATEL POWER PACK
BE 1/BE3 5/46
Resistor value/ temperature
250 200 150
Thermistor kO
100 50 0 10 15 20 25 30 35 40 45
Temperature (°C)
If these measurements are NOK, the battery is swapped and returned to Pilot Repair Centre of Laval. If these measurements are OK : plug the battery on a good handset, put it on a charger and check the charge icon animation.
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 6/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
h)
Switch on the handset and check the right functioning of the keyboard and the volume keys ; check the display backlighting
i)
Switch off the product
j)
Test the date and hour function Plug a dummy battery (ref : SAVBE10004) on a 3,8v power supply , switch on the handset , adjust the date and hour , switch off the product and wait for 10 seconds . Switch on the handset again , if the product asks for the date and hour , the handset must be sent to a LEVEL 3 repair centre.
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 7/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
8 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
No specific tool is required to remove the antenna ,just hand-unscrew it .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
9 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Use pliers to remove the J 300( antenna switch) protection
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
10 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the product on the plastic positionning tool(positon 2) . Remove the 2 black screws .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
11 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Remove the 5 yellow screws
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
12 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Disassemble the front casing and the MMI board from the other part of the product (shielding, radiodigital board and rear casing)
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
13 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Remove the 3 grey screws
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
14 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Remove the 2 white screws
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
15 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Remove the upper shielding and check it. Be aware of the positionning pin guide.
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
16 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Remove the Radiodigital board and check it . Be aware of the positionning pin guide .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
17 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Remove J 904 the charge connector , check its mechanical state , if it is not OK change it . Check the contacts of this connector on the main board, if they are not OK clean them .
WARNING:
For all modifications and repair on radiodigital board use the postionning tool ref : 17010061 it avoids the antenna contact damage (J 301)
D00 REPAIR DOCUMENTATION L
00000
ED
05/10/2000
MULTI-PRODUIT BE1/BE3
18 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Remove the lower shielding , check it , if it is not OK change it . Be aware of the positionning pin guide . Check the mechanical state of the rear casing if it is scratched change it .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
19 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
20 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
21 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
22 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
23 / 46
5)
REPAIRS
This describes the LEVEL 2 repairs that can be done without any diagnosys equipment
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 24/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
Problem description Rear casing SIM reader failure It is scratched or broken « CHECK SIM » error
actions & solutions Change it Check the SIM connector (J902) If it is faulty change it Check battery contacts on the rear casing Check the interboard connector (J905) Check the MMI board Try a software update Change the faulty element
Switch on with battery power
If there is no switch on
Display failure
Missing lines or columns or no display
Check the MMI board Check the interboard connector (J905)
Keyboard and backlighting
No keypad and/or display backlighting or the keys don't work
Change the faulty element Check the inter board connector (J905) Check the MMI board Change the faulty element
Antenna
It is scratched or broken the handset does not lock properly on the network or radio problems Bad or no reception
Change it Check J 300, the RF contact Check the metal part of the antenna Change the faulty element Check that the earpiece is not cut or its contacts are not bent Check J 905, the interboard connector Check the MMI board Check the MMI board (microphone) Check J 905, the interboard connector Check J 904, the rear connector Change the faulty element
Network
Audio problems Bad or no emission
Handsfree problem
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 25/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
In case the LEVEL 2 repairs do not solve the problems, or if the radio digital board is damaged, a LEVEL 3 repair is needed.
CAUTION
Before sending the products to a LEVEL 3 repair centre, make sure that you have done every hardware upgrading.
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 26/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
27 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the rear casing on the plastic positionning tool ( position1 ) Place the lower shielding in the rear casing . Be aware of the positionning pin guide .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
28 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the radiodigital board in the lower shielding. Be aware of J 904 , J 301 , and the positionning pin guide .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
29 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the upper shielding . Be aware of the positionning pin guide .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
30 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the upper shielding with 2 white screws ; shift the shielding towards J 904 .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
31 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Screw the 3 grey screws ; respect the order of screwing as shown as above
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
32 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Ionize the MMI board ; be aware of the display
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
33 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the front casing on the plastic positionning tool ( position 2 ) . Be aware there is no dust on the glass of the front casing : ionize it . Assemble the MMI board with the front casing + keypad . Be aware of the earpiece contacts .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
34 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Assemble the rear casing + the radiodigital board to the MMI board + keypad . be aware of the good position of the volume keys .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
35 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Place the yellow screws ; respect the order of screwing as shown above .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
36 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
ED
D00
05/10/2000
Place the 2 black screws .
Dir:/data/RAFT/DATA_ALCATEL/doc/
REPAIR DOCUMENTATION L
00000
Ref:
MULTI-PRODUIT BE1/BE3
37 / 46
All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization.
Screw the antenna as shown above .
Check the SWITCH ON of the handset .
ED
D00
05/10/2000
REPAIR DOCUMENTATION L
00000
MULTI-PRODUIT BE1/BE3
38 / 46
Dir:/data/RAFT/DATA_ALCATEL/doc/
Ref:
7) STICKERS
7.1)Rear casing sticker
Find below the specification concerning the stickers for BE 1 product , the file associated is developped with the software CODESOFT and created on printer ZEBRA SPRITE 500 203 DPI . The name of the file is IMEI_BE.LAB This sticker must be printed when the rear casing has been changed .
11 3 8 2 6 7 5 1 4 10 9
N°
Name
Position Positio x nY (mm) (mm)
Orient.
Heigh (code Barres )
Nb and type for caracters Variable 50 max 20 max 40 max 15 alpha -
Police / code
Variable
1 2 3 4 5
6 7 8 9 10 11
Code DATAMATRIX Product Type Distributeur Commercial Référence Texte " Made in Europe " Hardware technical level Software technical level Date Code IMEI (number) IMEI (bar code)
19.25 17.00 13.40 17.00 17.00
7.30 13.36 13.36 8.20 11.70
0 180 180 180 180
6x6 -
DATAMATRIX ratio 3 " type "Helvetica " type "Helvetica " type "Helvetica " type "Helvetica
DM PROD DISTRIB REFCOM -
17.00 13.00
9.90 9.90
180 180 180 180 0 180
3,5
2 2 3 alpha 15 num 15 num Logo
" type "Helvetica " type "Helvetica " type "Helvetica " type "Helvetica 128 ratio 2
PTH PTS DC IMEI15 IMEI15
9.00 9.92 17.40 6.00 2.20 0.55 Vibrator Compatibility
Content of DATAMATRIX code : IMEI/Industrial reference/Hardware tech. level/Software tech. level/Commercial reference If the 2D bar code is not readable , you can enter the references manualy For this , use the file named : BE_SAV enter the references in the fields and for the commercial reference type :3DS-SAV .
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 39/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
7.2) Software Technical Level sticker
When the rear casing has not been changed , it is mandatory to upgrade the indication of the software technical level on the handset , as the software has been upgraded (unless the upgrade software is the same as the previous software) A sticker indicating the software technical level must be sticked on the rear casing :
Software technical Level 16A
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 40/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
8) CUSTOMIZATION SOFTWARE DOWNLOADING 8.1 Customization with an ACKSYS equipment
The customization software runs under WINDOWS 95 · · · · · For customization the interface box must be plugged in POSITION 2 on ACKSYS box Under the screen PROGRAM MANAGER click on TELE BE1 Exx_xx or TELE BE3 Exx_xx Read the DATAMATRIX (1) code with the " 2D scanner " Put the terminal on the interface (ref : 24003096 ) and validate by ENTER Wait for the message " PASS "*
See Data for customization on the " BE1 or BE3 Software Documentation " *If the message is " FAIL " the terminal needs a LEVEL 3 repair (1) Content of DATAMATRIX code : IMEI/Industrial reference/Hardware tech. level/Software tech. level/Commercial reference
8.2 Customization with an ELIOS equipment
See Elios documentation for the installation of the system. The customization software runs under WINDOWS NT · · Click on OTR BE1 or OTR BE3 Fill in the fields : - enter the « Commercial Reference » - enter any value for the « n° OPL » (e.g : 99) - enter any value for the « n° OF » (e.g : 12) - enter the quantity of the handstets to customize Click on « Lancer le lot » Click « oui » to confirm the customization Wait for the end of « Phase d'initialisation » Put the handset on the interface (the LED lights orange ) Wait for the LED lights green *
· · · · ·
See Data for customization on the "BE1 or BE3 Software Documentation " * if the LED lights red : an error message appears (e.g : a faulty code such as Z xxx)
9) FINAL TEST
The final test is divided into 2 parts : a functional part and a measurement part.
ED 04 09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2 BE 1/BE3 41/46 All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
9.1 Functionnal test
During the functional test, the following points must be checked : · Cosmetic aspect of the handset, the stickers state on the rear casing · Switch on the handset · Welcome message (see « BE1 or BE3 software documentation ») · The display and keypad backlighting · Functionning of all the keys(bip and display ) · Plug of a charger : right position of the charger, display of the charge indicator · Place the protection cap of the RF connector (J 300)
9.2 Measurements
At least the following must be checked : Measurements Connection Mobile Call base from mobile Power level measurements Phase error measurements RX level measurements Power level measurements Phase error measurements RX Level measurement Power level measurements Phase error measurements RX Level measurements Power level measurements Phase error measurements RX Level measurements Channels 63* 5* 5* 5* 5* 70* 70* 70* 120* 120* 120* 515* 515* 515* Power levels 9 9 5 5 5 9 5 19 5 5 5 0 0 0 Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Car kit Conditions
Power level measurements 880* 0 Car kit Phase error measurements 880* 0 Car kit RX Level measurements 880* 0 Car kit Audio test (GSM) 70* 9 Car kit Hang up 70* 9 Car kit Call mobile from base 700* 9 Radiated measurements Power Level measurements 700* 0 Radiated measurements Audio test (DCS) 700* 0 Radiated measurements Audio test (GSM) 70* 5 Radiated measurements Hang up 70* 9 Radiated measurements *these values are given for indication,compatible low,middle and high channels have to be found
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 42/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
APPENDIX 1 FAULT CODES
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 43/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
FAULT CODES FOR HANDSET FAILURE DESCRIPTION
Code
AFF CLA ECL EST MEC SIM VIB ECH RIN DHO LOC MST CHB BAT OTO NWK RFM RST SLO NFF OXY
Description
Display failure Keyboard or TPA or lateral keys failure Lighting problem Cosmetic problems Mechanical failure SIM reader failure Integrated vibrator problem Audio Ringing + key beep failure Date / Hour problems Locked by customer Switch On failure Battery charge failure Battery failure Autonomy problem Network error failure Radio measurement failure Auto switch off or Reset SIM Lock failure No Fault Found Corrosion problem
Comments
No displaying, missing lines or columns Pressing a key does not work or the sensation is not OK. On keyboard or display The handset is functional, but the end-user sends the phone back to after sales for aesthetic reasons (eg : defective housing at antenna connection, striped window) The handset is non functional because of an external broken part (eg : battery connector broken , rear connector damaged) The product requests "check SIM"
Bad audio in discrete mode or in integrated hands free, or in a car kit The ringing or beep sound is not OK The product asks for the date after a switch off without taking off the battery The end-user has programmed something in the menus and thinks the product is faulty (eg : product code, switch off after 10 minutes ...) The handset does not switch ON, but the battery is OK The charge of the battery does not work correctly, but the battery is OK if the handset is functional and the battery is NOK (eg short circuit on an element..) Concerns only the handsets coming back with their battery The end user complains about autonomy problem, but the handset is functional Problem of RF connection in live network (name of the operator does not appear, or network icon blinks...) Concerns any measurements on a GSM tester If the end user complains about auto switch off or reset, but nothing can be seen in the repair process The product asks for " NETWORK KEY " when switched on
Only if corrosion is the cause of the return in after sale.
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 44/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
APPENDIX 2
EQUIPMENT FOR LEVEL 2 REPAIR CENTRE
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 45/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization
MANDATORY EQUIPMENT SUPPLIED BY ALCATEL
· · · · · · · Plastic positionning tool (for assembly / disassembly) Plastic positionning tool for radiodigital board Final test kit (charger, battery, 2 SIM test cards, car kit) Dummy battery (for DHO test) ACKSYS equipment (bench and interfaces) Dongle (used for downloading and customisation) Stickers
MANDATORY EQUIPMENT NOT SUPPLIED BY ALCATEL
· · · · · · · · · · Table cover and wristlet for ESD protection Soldering iron (adjustable temperature) Hot air machine Solder Desoldering wick Electrical or manual dynamometric screw driver Ionizing air gun or cold air blower Binocular Printer (2D bar code compatible) 2D bar code reader (with the cable which allows to plug the reader and the keyboard in parallel) · GO/NOGO tester · Computer for ACKSYS equipment · Software for stickers printing
ED
04
09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2
BE 1/BE3 46/46
All rights reserved.Passing on and copying of this document, use and communication of its contents are not permitted without authorization