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Service Bulletin
SB Number: SB 2J0-014 Creation Date: 26/07/2011
Firmware upgrade (FS-2020D/3920DN/4020DN v005.001/
Subject:
v007.001 and FS-6970DN v006.002)
Model: FS-2020D/3920DN/4020DN/6970DN
Item Contents
1 Grey background on Phenomenon
the print-out. When the toner level is low, the message "Replace toner" or "Low toner" appears.
After refilling the toner, grey background may appear on the print-out.
Solution
The amount of refilled toner has been changed. Please note that the message
"Replace toner" has been discontinued.
2 Error code SC6000 Phenomenon
(FS-6970DN only) Error code SC6000 (Fuser heater error) may occur.
Cause
The fuser heater may not reach the correct temperature on time.
Solution
Therefore the timing to indicate the above mentioned message, has been changed
from 5 seconds to 15 seconds.
Firmware for the FS-2020D/3920DN/4020DN
Type Program No. Check SUM Version Status Date Applicable model(s)
SYSTEM 2J0_3000007016 d290 007.016 20/12/2010 FS-2020D/3920DN/
4020DN
ENGINE 2J0_1000005001 EAE0 005.001 08/06/2011 FS-2020D
ENGINE 2J1_1000005001 5177 005.001 08/06/2011 FS-3920DN
ENGINE 2J2_1000007001 F44E 007.001 08/06/2011 FS-4020DN
Firmware for the FS-6970DN
Type Program No. Check SUM Version Status Date Applicable model(s)
SYSTEM 2J5_3000004003 68fa 004.003 24/12/2010 FS-6970DN
ENGINE 2J5_1000006002 8B90 006.002 08/06/2011 FS-6970DN
Classification Entire stock rework X In-field modification by case No modification necessary
In-field modification at next visit
Field measure When the above mentioned phenomena occur, please upgrade the firmware to the latest
version.
Serial numbers of affected machines
Type Serial number
FS-2020D/3920DN/4020DN/6970DN June 2011 production.
The above mentioned changes have been applied to machines produced after the above mentioned production date.
KMIS Service Department, Kyocera Mita Europe Page 1 of 1 B190-B192 / SB 2J0-014