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Level 1-2 Service Manual
C115 / C116
Dual Band Wireless Telephone
C GSM 900/1800
Table of Contents
C115
Table of Contents
Introduction ................................................................................................................................... 3 Product Identification ............................................................................................................ 3 Product Names ..................................................................................................................... 3 Product Changes .................................................................................................................. 3 Regulatory Agency Compliance ........................................................................................... 3 Computer Program Copyrights ............................................................................................. 4 About This Service Manual ................................................................................................... 4 Warranty Service Policy ....................................................................................................... 5 Parts Replacement ............................................................................................................... 6 Specifications ................................................................................................................................ 7 Product Overview .......................................................................................................................... 9 Features ............................................................................................................................... 9 General Functions ....................................................................................................................... 11 Controls, Indicators, and Input/Output (I/O) Connectors .................................................... 11 User Interface Menu Structure ........................................................................................... 13 Battery Function ................................................................................................................. 14 Tools and Test Equipment ......................................................................................................... 14 Disassembly ................................................................................................................................ 15 Removing and Replacing the Battery ................................................................................. 15 Removing and Replacing the SIM Card ............................................................................. 16 Removing and Replacing the Front Housing ...................................................................... 17 Removing and Replacing the Back Housing ...................................................................... 18 Removing and Replacing the Vibrator Motor ...................................................................... 21 Removing and Replacing the Antenna Module .................................................................. 21 Removing and Replacing the LCD Screen ......................................................................... 22 Removing and Replacing the LCD Shielding Case ............................................................ 22 Removing and Replacing the Receiver .............................................................................. 23 Subscriber Identity Module (SIM) and Identification Label ..................................................... 24 SIM ..................................................................................................................................... 24 Identification ....................................................................................................................... 24 Troubleshooting .......................................................................................................................... 26 Manual Test Mode .............................................................................................................. 26 Manual Test Mode Commands .......................................................................................... 26 Troubleshooting Chart ........................................................................................................ 27 Programming: Software Upgrade and Flexing ................................................................... 28 Part Number Charts .................................................................................................................... 29 Exploded View Diagram ..................................................................................................... 29 Exploded View Parts List .................................................................................................... 31 Accessories ........................................................................................................................ 34 Index ............................................................................................................................................... 1
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Level 1-2 Service Manual
Introduction
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Product Identification
The model number on a label (usually on the housing) identifies Motorola products. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example: -A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams, and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: This device may not cause any harmful interference, and this device must accept interference received, including interference that may cause undesired operation This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada. · ·
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Introduction
C115
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted Introduction computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of C115 telephones. Refer questions about this manual to the nearest Customer Service Manager. This manual contains mechanical service information required for the equipment described and is current as of the printing date.
Audience
This document aids service personnel in testing and repairing C115 telephones Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Scope
This manual provides basic information relating to C115 telephones, and also provides procedures and processes for repairing the units at Level 1 and 2 service centers, including: · · · · · Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of unit functionality Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.
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Level 1-2 Service Manual
Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information. Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage.
Waring: Emphasizes information about actions that may result in personal injury.
M
Keys to be pressed are represented graphically. For example, instead of "Press the Menu Key", you will see "Press M".
Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS. Information that you need to type is printed in boldface type.
Warranty Service Policy
The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
The customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited Transceiver component). Motorola High Tech Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be arranged through the local Motorola Support Center.
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Introduction
C115
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
For EMEA spare parts call +49 461 803 1638. For Asia spare parts call +65 648 62995.
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Level 1-2 Service Manual
Specifications
Specifications
General Function Dimensions Weight External LCD Band Battery Product type Antenna Frequency Range (EGSM) Frequency Range (DCS) Frequency Range (GSM850) Frequency Range (PCS) Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex spacing Frequency Stability Operating voltage Average Transmit Current Average Standby Current Temperature Range Specification 101mm X 47.8mm X 21.9mm Not exceed 80 grams B&W, Active Area: 28.58 X 19.35mm, Pixel: 96 X 35 GSM900/1800 or GSM850/PCS1900 920mAh Li Ion Battery Bar type Internal Antenna 880-915 MHz Tx, 925-960 MHz Rx 1710 1785 MHz Tx, 1805-1880 MHz Rx 824-849 MHz Tx, 869-894 MHz Rx 1850-1910MHz Tx, 1930-1990 MHz Rx 200KHz 174 WGSM, 374 DCS carrier with 8ch, per carrier GMSK at BT=0.3 5 Degrees RMS, 20 Degrees peak 45 MHz GSM, 95 MHz DCS ±0.1PPM of the downlink frequency (Rx) 3.53V ~4.2V Power Level 5: 230mA Power Level 19: 105mA DRX 2: 6mA DRX 9: 3mA -20C to 55°C
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Specifications
C115
Transmitter Function RF Power Output Output Impedance Spurious Emissions
Specification 32 dBm nominal GSM900 29 dBm nominal DCS1800 50 ohms nominal -36 dBm from 0.1 to 1GHz, -30 dBm from 1 to 4 GHz
Receiver Function Receive Sensitivity Rx Bit Error Rate (100k bits) Type II Channel Hop Time Time to Camp
Specification -107 dBm GSM 850/GSM900 -106 dBm DCS1800/PCS1900 <2% 500 microseconds Approximately 6~10 Second
Speech Coding Function Speech Coding Type
Specification Regular pulse excitation/linear predictive coding with long term prediction (PRE LPC with LTP) 13.0 Kbps 20 ms 260 bits Class 1 bits =182 bits; Class 2 bits = 78 bits 22.8 Kbps
Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding
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Level 1-2 Service Manual
Product Overview
Product Overview
The Motorola C155 features a global system for mobile communications wireless interface and general packet radio service (GPRS) transport technology. It also features a simplified icon and graphical user interface (UI) for easier operation in addition to short message service text messaging (SMS), speed dialing, quick dialing, an alarm, a calculator, games, and an address book. C115 telephones support GPRS and SMS in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This "always on" connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in "background mode." There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The "virtual" nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. The telephones are made of polycarbonate plastic with a metal enclosure. The display and speaker, as well as the 21-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar formfactor housing. The user-replaceable 730 mAh Lithium-Ion (Li-Ion) battery provides up to 180 minutes of talk time with up to 250 hours of standby time. The phone accepts 3V mini subscriber identity module (SIM) cards that fit into the SIM holder next to the battery. These telephones feature a 96 x 64 pixel high-resolution color graphics display and an internal antenna.
Features
C115 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in this family of telephones include: · · · · · · · · · · · · · A 96 x 64 pixel high-resolution color graphics display Internal antenna Lower voltage technology that provides increased standby and talk times Extended GSM (EGSM) channels Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full rate modes of transmission Display animation VibraCall® vibrating alert 5-Way navigation key SIM ToolkitTM Class 2 (STK) (Network, subscription and SIM card or service provider dependent feature. Not available in all areas.) Backlight Speed-, Quick- and One-Touch dialing Call Forwarding and Holding Customized Menus
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Product Overview
C115
· ·
Personal management tools calculator with currency converter, real time clock with date, reminders, and caller profiling Other features
Caller Line Identification
Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
SIM ToolkitTM - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
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General Functions
General Functions
Controls, Indicators, and Input/Output (I/O) Connectors
The C115 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD. Antenna Enclosed on the topback of the phone. Ear Piece Listen to your voice calls and messages. Left Soft Key Perform functions identified by left display prompt. Send/Answer Key Make and answer calls. Press in idle screen to see the recent dialed calls. Headset Connector Port Microphone Power Connector Port Insert charger. Menu Key Open a menu when you see in the display. Right Soft Key Perform functions identified by right display prompt. Power/End Key Press & hold to turn on/off the phone. Press & release to end phone calls, exit menu system. Navigation Key Scroll through lists, set volume.
Figure 1. C115 Telephone Controls Locations
Menu Navigation
C115 telephones are equipped with a simplified icon and graphical-based user interface. See the table below for details of the C115 menu structure. A five-way navigation key allows you to move easily through menus and confirm your selection.
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General Functions
C115
Liquid Crystal Display (LCD)
The LCD provides a 700 square millimeter multicolor backlit color display with useradjustable contrast settings for optimum readability in all light conditions. The bit-map 96 x 64 pixel display includes up to 3 lines of text, 1 line of icons, and 1 line of prompts.
Icon
Name Alert Type Indicator Signal Strength Indicator In Use Indicator
Description shows the current selected alert profile. The default alert setting is loud ring. shows the strength of your phone's connection with the network. indicates when a call is in progress, and when you have a secure or insecure connection. appears when your phone uses another network system outside your home network. Icon here can also indicate your text entry mode, alpha, numeric, symbol and etc. appears when you have a new voice or text message waiting. shows the amount of charge left in your battery. The more bars, the greater the charge. displays the real time. indicates that you may press Main Menu to open the system menu.
Y 5 U ; g 9
Roam Indicator
Message Indicator Battery Level Indicator Clock
M
Menu Indicator
Figure 2. C115 Display Icon Indicators
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General Functions
User Interface Menu Structure
The table below shows a portion of the C115 telephone menu structure.
Menu Map
· Call Forward * · Voice Call · Cancel All · Forward Status · Phone Status · My Tel. Numbers * · Active Line · Battery Meter · In-Call Setup · In-Call Timer · Call Cost Setup * · My Caller ID · Answer Options · Call Waiting · Auto Redial · Security · Phone Lock · Lock Keypad · Fixed Dial · Call Barring * · SIM PIN · New Passwords · Other Settings* · Personalize · Main Menu · Keys · Greeting * · Quick Dial * · Initial Setup · Time and Date · Power On/Off · 1-Touch Dial · Backlight · Scroll · Animation · Language · Battery Save · Contrast · DTMF · Master Reset · Network · New Network · Network Setup · Avail. Networks · My Network List · Service Tone · Call Drop Tone · Band Selection · Headset · Auto Answer
* Optional Network, SIM card, or subscription-dependent features. Figure 3. C115 Menu Structure
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Tools and Test Equipment
C115
Battery Function
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery. Removing the battery causes the phone to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example). All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. If the battery is removed while receiving a message, the message is lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
Tools and Test Equipment
The table below lists the tools and test equipment used on C115 telephones. Use either the listed items or equivalents. Table 1: General Test Equipment and Tools
Motorola Part Number1 See Table 6 0180386A82 Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) GSM / DCS / PCS Test SIM Disassembly tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Torque Driver Bit T-5 Plus, Apex 440-6IP Torx Plus or equivalent Digital Multimeter Description Application Used to charge battery and power phone Provides protection from damage to phone caused by electrostatic discharge (ESD) Used to enable manual test mode Used during assembly/disassembly Used during assembly/disassembly Used with torque driver Used to measure battery voltage
8102430Z04 6680388B67 6680388B01 HP34401A2
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210. Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
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Level 1-2 Service Manual
Disassembly
Disassembly
This section describes how to disassemble a C115 telephone. Tools and equipment used are listed on the preceding page. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing any internal components. Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Battery
All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. Ensure the phone is turned off. Remove the battery by first removing the battery cover and then sliding the battery up and away from the battery compartment as shown in Figure 4.
Figure 4. Removing the Battery There is a danger of explosion if the Lithium ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions.
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Disassembly
C115
3.
To replace, insert the battery with 2 tabs on its bottom end into the battery slots of the phone as shown in Figure 5.
Figure 5. Replacing the Battery 4. Click the battery into place, then slip the battery cover over it.
Removing and Replacing the SIM Card
1. 2. Remove the battery, as described earlier. Remove the SIM from its holder by sliding it in the direction shown below.
Figure 6. Removing the SIM 3. 4. To replace, carefully slide the SIM into position in its socket. The latch secures the SIM when correctly positioned over the terminals in the phone. Replace the battery.
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Disassembly
Removing and Replacing the Front Housing
1. 2. Remove the battery and SIM as described earlier. Grip the phone firmly with one hand.
Figure 7. Grip the phone firmly with one hand 3. Use a flat wedge tool to pry the case open along the central seam.
Figure 8. Use a flat wedge tool to pry the case
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Disassembly
C115
4.
Remove the front housing.
Figure 9. Remove the front housing 5. 6. 7. (Optional) Remove and replace the rubber keypad. It slips out of the front housing. To replace, simply snap the two halves together again. Replace the SIM card and battery.
Removing and Replacing the Back Housing
1. 2. Remove the front housing as described earlier. Remove the sticker covering the screw in the upper right corner.
Figure 10. Remove the sticker
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Disassembly
3.
Using a size T5 screwdriver, remove 4 screws from the Transceiver board mounted in the back housing.
Figure 11. Remove 4 screws
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Disassembly
C115
4.
Pry open the side latches securing the Transceiver board to the back housing and then remove the Transceiver board.
Figure 12. Pry open the side latches securing the Transceiver board to the back housing 5. 6. To replace, mount the Transceiver board in the back housing until the side latches snap into place, and then secure it with four screws. Restore the front housing and other parts.
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Disassembly
Removing and Replacing the Vibrator Motor
1. 2. Remove the back housing as described earlier. Gently pry up the vibrator motor on the inside of the back housing then remove it.
Figure 13. Gently pry up the vibrator motor on the inside of the back housing 3. 4. To replace it, gently insert the vibrator into the slot, then press down until is sits firmly in the back housing. Restore the back housing and other parts.
Removing and Replacing the Antenna Module
1. 2. Remove the back housing as described earlier. Gently off the antenna module from the Transceiver board.
Figure 14. Gently off the antenna module from the Transceiver board 3. 4. To replace it, gently snap the antenna module into place on the Transceiver board. Restore the back housing and other parts.
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Disassembly
C115
Removing and Replacing the LCD Screen
1. 2. Remove the antenna module as described earlier. Gently pry the LCD screen away from the Transceiver board. Seven latches hold it in place (three on each side and one by the speaker at the top).
Figure 15. Pry the LCD screen away from the Transceiver board 3. 4. 5. Detach the cable connecting the LCD screen to the Transceiver board. To replace it, gently solder the cable to the Transceiver board then mount the LCD. Restore the antenna module and other parts.
Removing and Replacing the LCD Shielding Case
1. 2. Remove the LCD screen as described earlier. Gently pry the LCD shielding case away from the LCD screen.
Figure 16. Pry the LCD shielding case away 3. 4. To replace it, mount the LCD shielding case over the LCD screen. Restore the LCD screen and other parts.
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Disassembly
Removing and Replacing the Receiver
1. 2. Remove the LCD shielding case as described earlier. Pop out the receiver. It rests in the circular space atop the LCD screen.
Figure 17. Pop out the receiver 3. 4. To replace it, gently insert the receiver into the circular space atop the LCD screen. Restore the antenna module and other parts.
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Subscriber Identity Module (SIM) and Identification Label
C115
Subscriber Identity Module (SIM) and Identification Label
SIM
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM contains: · · · All the data necessary to access GSM services The ability to store user information such as phone numbers All information required by the network provider to provide access to the network
Identification
Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels. Mechanical Serial Number (MSN) · · · The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 13.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code i.e. StarTACTM Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number
Figure 18. MSN Label Breakdown
International Mobile Station Equipment Identity (IMEI)
The International Mobile Station Equipment Identity (IMEI) number is an individual number unique to the Transceiver and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in the table below.
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Subscriber Identity Module (SIM) and Identification Label
Table 2: IMEI Number Breakdown
TAC NNXXXX YY Serial Number ZZZZZZ A Check Digit
Where
TAC NN XXXX YY ZZZZZZ A Type Allocation Code, formerly known as Type Approval Code Reporting body identifier Type Identifier YY is set to 00 from 01/01/2003 until 31/03/2004 Individual unit serial number Phase 1 = 0. Phase 2 & 2+= check digit and is defined as a function of all other IMEI digits
Other label number configurations present are: · · TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.
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Troubleshooting
C115
Troubleshooting
Manual Test Mode
Motorola V690 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used. 1. 2. 3. 4. 5. 6. Press and hold to turn the phone OFF. Remove the battery as described in the procedures. Remove the customer's SIM card from the phone as described in the procedures. Insert the test SIM into the SIM slot. Replace the battery as described in the procedures. Press and hold to turn the phone ON.
Manual Test Mode Commands
Table 3: Manual Test Commands
Key Sequence #02# #03# #04# #08# #09# **0102# **0105# *#06# Handset information RF information ADC information Engineer Field Test Mode Simple Test mode FFS format Disable EFEM mode IMEI number Test Function/Name Remarks
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Troubleshooting
Troubleshooting Chart
Table 4: Level 1 and 2 Troubleshooting Chart
Symptom 1. Telephone will not turn on or stay on. Probable Cause a) Battery either discharged or defective. Verification and Remedy Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b. Visually inspect the battery terminals on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for the battery connector replacement. If battery terminals are not at fault, proceed to c. Replace the keypad. Temporarily connect a +3.6 Vdc supply to the battery terminals. Press and hold the PWR button. If unit turns on and stays on, disconnect the dc power source and reassemble with the new keypad. Check connection between the antenna and the lower PCB. Replace the LCM. Verify that the fault has been cleared and reassemble the unit with the new LCM. Replace the speaker as described in the procedures. Verify that the fault has been cleared and reassemble the unit with the new speaker. Replace the microphone as described in the procedures. Verify that the fault has been cleared and reassemble the unit with the new microphone. Check connection between the antenna and the lower PCB. If the connection is OK, proceed to b. Temporarily replace the speaker with a known good speaker. Ensure good connection. Place a call and verify improvement in earpiece audio. If fault is cleared, reassemble the telephone with the good speaker.
b) Battery terminals open or misaligned.
c) keypad defective.
2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio. 3. Display is erratic, or provides partial or no display. 4. Incoming call alert transducer audio distorted or volume is too low.
Connections to or from lower PCB defective. LCM defective.
Speaker defective.
5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice). 6. Receive audio from earpiece speaker is weak or distorted.
Microphone defective.
a) Connections to or from lower PCB defective. b) Speaker defective.
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Troubleshooting
C115
Table 4: Level 1 and 2 Troubleshooting Chart (Continue)
Symptom 7. Telephone will not recognize or accept SIM card. Probable Cause SIM card defective. Verification and Remedy Check the SIM card contacts for dirt. Clean if necessary, and check if fault has been cleared. If the contacts are clean, insert a known good SIM card into the telephone. Power up the unit and confirm that the card has been accepted. If the fault no longer exists, replace the defective SIM card. Use alcohol to wipe the keypad metal dome. Check if fault has been cleared. If the fault is still present, either replace the keypad or refer to a Level 3 Service Center for the keypad metal dome replacement. Check general condition of vibrator. If it is good, proceed to b. Replace the defective vibrator. Ensure the headset plug is fully seated in the jack.
8. Keypad not functioning.
Keypad defective.
9. Vibrator feature not functioning.
a) Vibrator faulty. b) Vibrator defective.
10. No or weak audio when using headset.
Headset plug not fully pushed.
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.
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Level 1-2 Service Manual
Part Number Charts
Part Number Charts
The following section provides a reference for the parts associated with C115 telephones.
Exploded View Diagram
Figure 19. C115 Exploded View Diagram
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Part Number Charts
C115
Figure 20. C116 Exploded View Diagram
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Part Number Charts
Exploded View Parts List
Table 5: C115 Exploded View Parts List
Item Number Part Number 7700523301W 001 002 003 004 251 300 301 302 303 304 305 306 307 309 310 311 312 314 315 350 2222321101W 2241332001W 3930408010W 763000C002W 6910363301W 5500463301W 3062E88001W 2511E88002W 303FE88001W 3101E88002W 3109E88001W 3012E88001W 3052E88008W 23A1E88001W 2523E88005W 3028E88001W 252AE88002W 3068E88001W 3069E88001W 3501760102W SYS 33 MIC RECEIVER SPR-VIB LCM F/WMB 33 ME/PT 33 NAMEPLATE UPP-ASSY REC COVER DIAL-KEY MET-DOME SHIELDASY SHIELD-C ANT-ASSY LOW-CASE RF-COV BATT-COV GASKET ABSORBER SCREW Description E88 BLACK OB 612P-40C1033 ?6 -40dB DIP SDR1332-03J01-F06 AAC ?4*L8 1.3V LA4-459CC COPAL E88 GPM388A0 MONO 96*65 G_PLUS E88 GA-046 E88 BLACK E88-21.81*6.02*0.3-BLACK E88-BLACK E88-FELT+26.6*12.4*0.15 E88-RUBBER-SILVER-E STECH E88-?4*160g*21KEY PRINTECH E88-SHIELD+SPONGE ASSY E88-SUS301-16.3*13.4*0.1 E88-ANT HOLDER ASSY E88-PC-BLACK(LOGO HOLE) E88-SILICONE-BLACK E88-PC-BLACK E88-4*2*3 E88 CA20 0.5mm CATERON PH T5 M1.7*6.0 TP-B HNSCO Specification
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Part Number Charts
C115
Table 6: C116 Exploded View Parts List
Item Number 001 002 003 004 051 052 251 300 300 300 301 301 301 302 302 302 303 304 304 304 305 306 307 309 310 310 310 311 311 Part Number 2222321101W 2241332001W 3930408010W 763000C002W 82C6960001W 831AR12001W 6910363301W 5500603301W 5500603311W 5500603321W 3062E89001W 3062E89002W 3062E89003W 2511E89001W 2511E89002W 2511E89003W 303FE89001W 3101E89001W 3101E89012W 3101E89013W 3109E88001W 3012E88001W 3052E89001W 23A1E88001W 2523E88004W 2523E89001W 2523E89003W 3028E89001W 3028E89002W MIC RECEIVER SPR-VIB LCM LABEL STICKER F/WMB 33 ME/PT 33 ME/PT 33 ME/PT 33 NAMEPLATE NAMEPLATE NAMEPLATE UPP-ASSY UPP-ASSY UPP-ASSY REC-COV DIAL-KEY DIAL-KEY DIAL-KEY MET-DOME SHIELDASY SHIELD-C ANT-ASSY LOW-CASE LOW-CASE LOW-CASE RF-COV RF-COV Description Specification OB 612P-40C1033 6 -40dB DIP
SDR1332-03J01-F06 AAC 4*L8 1.3V LA4-459CC COPAL E88 GPM388A0 MONO 96*65 G_PLUS C699 WATERPROOF LABEL FOR H/S AR11 FOR H/S 8*6mm E88 GA-046 E89 BLUE E89 PEARL BLUE-PAINT E89 D.T.B. E89-21.81*6.02*0.3-BLUE(C116) E89-PC-DEEP TRANS BLUE E89-21.81*6.02*0.3-PEARL BLUE E89-BLUE E89-PEARL BLUE-PAINT E89-DEEP TRANS BLUE E89-FELT-12.6*0.15 E89-RUBBER-BLACK-E STECH E89-RUBBER-CRYST-SILVER-E STEC E89-RUBBER-STEEL GRAY-E STECH E88- 4*160g*21KEY PRINTECH E88-SHIELD+SPONGE ASSY E89-SUS301-25*16.3*0.1 E88-ANT HOLDER ASSY E88-PC-TRANS BLUE(LOGO HOLE) E89-PC-BLUE E89-PC-PEARL BLUE-PAINT E89-SILICONE-BLUE E89-SILICONE-DEEP TRANS BLUE
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Level 1-2 Service Manual
Part Number Charts
Table 6: C116 Exploded View Parts List (Continue)
Item Number 311 312 312 312 313 314 315 350 Part Number 3028E89003W 252AE88003W 252AE89001W 252AE89003W 3035E88001W 3068E88001W 3069E88001W 3501760102W Description RF-COV BATT-COV BATT-COV BATT-COV BUZ-SPON GASKET ABSORBER SCREW Notes: Specification E89-SILICONE-PEARL BLUE E88-PC-DEEP TRANS BLUE E89-PC-BLUE E89-PC-PEARL BLUE-PAINT E88-SILICONE-10*11.15*2.7 E88-4*2*3 E88 CA20 0.5mm CATERON PH T5 M1.7*6.0 TP-B HNSCO
There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. To order parts please use the following Link: https://servicelink3.motorola.com (Password is required) For information on ordering parts please contact EMEA at +49 461 803 1638.
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Part Number Charts
C115
Accessories
Table 7: List of Accessories
Description Power Solutions Titanium battery 740 mAh Lilon (English label) Titanium battery 740 mAh Lilon (PRC label) Andonised brown battery 740 mAh Lilon (English label) Andonised brown battery 740 mAh Lilon (PRC label) Switchmode charger - US plug Switchmode charger Switchmode charger - HK plug Klaus adaptor - Euro plug Klaus adaptor - Aus/NZ plug Audio & Connectivity One touch headset Black mono headset Silver mono headset Cheerful pink universal FM stereo headset Zest blue universal FM stereo headset Psuedo USB data cable Mobile phone tools CD-ROM Consumer Personalization Silver lanyard (rest of Asia) Silver lanyard (PRC) Silver wristyard (rest of Asia) Carrying case & lanyard AAYN4402 CHYN4546 AAYN4403 TBD SYN8419B SYN8390B AAYN4264B CHYN4391B CHYN4392B/C 2-00-1C-12000 9988076Z02 SNN5733A SNN5731A SNN5730A SNN5732A SPN5150A SPN5151A SPN5152A SYN7456A SYN8127A Part Number
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Level 1-2 Service Manual
Index
Index
A
About Audience 4 Conventions 5 Scope 4 Accessories and Aftermarket Division 6 Alert Type Indicator 12 Antenna Module Removing and Replacing 21 Audience 4
B
Back Housing Removing and Replacing 18 Battery Disposal 15 Function 14 Removing and Replacing 15 Battery Gauge 14 Battery Level Indicator 12
C
Caller Line Identification 10 Clock 12 Controls 11 Conventions 5 Customer Support 5
D
Disassembly 15
E
Electrostatic Discharge 15
F
Front Housing Removing and Replacing 17
G
General Functions 11
H
Headset Connector Port 11
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Index-1
Index
C115
I
In Use Indicator 12 Indicators 11 Input/Output (I/O) Connectors 11 International Mobile Station Equipment Identity (IMEI) 24 Number Breakdown 24
L
LCD Shielding Case Removing and Replacing 22 Left Soft Key 11 Liquid Crystal Display (LCD) 12 LCD Shielding Case 22 Removing and Replacing 22 Low Battery 14
M
Mechanical Serial Number 24 Menu Indicator 12 Menu Key 11 Menu Navigation 11 Message Indicator 12 Microphone 11
N
Navigation Key 11
O
Out of Box Failure Policy 5
P
Part Number Charts 29 Parts Replacement 6 Accessories and Aftermarket Division 6 Power Connector Port 11 Power/End Key 11 Product Overview 9 Caller Line Identification 10 Features 9 SIM ToolkitTM - Class 2 10 Product Support 5
R
Receiver Removing and Replacing 23 Right Soft Key 11
Index-2
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Level 1-2 Service Manual
Index
Roam Indicator 12
S
Scope 4 Send/Answer Key 11 Signal Strength Indicator 12 SIM Card 24 Identification Label 24 International Mobile Station Equipment Identity (IMEI) 24 Mechanical Serial Number 24 Removing and Replacing 16 SIM ToolkitTM - Class 2 10 Specifications 7 Sticker 18
T
T5 Screwdriver 19 Tools and Test Equipment 14 Troubleshooting 26
U
USB Connector Port 11 User Interface Menu Structure 13
V
Vibrator Motor Removing and Replacing 21
W
Warranty Service Policy 5 Customer Support 5 Out of Box Failure Policy 5 Product Support 5
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Index-3
Index
C115
Index-4
June 1, 2004
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. ® Reg. U.S. Pat. & Tm. Off. © 2004 Motorola, Inc. All rights reserved. Personal Communications Sector, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33323