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Level 1 and 2 Service Manual
E365
Dual Band Wireless Telephone
E365 GSM 900/1800MHz
Level 1 and 2 Service Manual
E365 6809461A68 Table of Contents
Table of Contents
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Controls, Indicators, and Input / Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Removing and Replacing the Front Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Removing and Replacing the Vibrator Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Removing the Antenna/Speaker/Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Removing and Replacing the LCD Display Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Removing the Earpiece Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing the Color LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and Replacing the plastic LCD module holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Model-Specific Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
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Table of Contents
E365
4
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Level 1 and 2 Service Manual
E365 6809461A68
Introduction
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Product names included in Product Family 0C85 (E365) telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: 1. This device may not cause any harmful interference, and 2. must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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Introduction
E365 6809461A68 1 and 2
E365
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About this Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of E365 telephones. Refer questions about this manual to the nearest Customer Service Manager. A product family is the group of products having the same Account Product Code (APC). To locate the APC on a device, refer to "Mechanical Serial Number (MSN)" later in this manual.
Audience
This manual aids service personnel in testing and repairing E365 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment. Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the basic information relating to E365 telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including: · Unit swap out · Repairing of mechanical faults · Basic modular troubleshooting · Testing and verification of unit functionality · Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers
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Introduction
Conventions
Special characters and typefaces, are used in this manual to emphasize certain types of information.
G E
M
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage. Warning: Emphasizes information about actions that may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press the Menu Key", you will see "Press M". Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS. Information that you need to type is printed in boldface type
Warranty Service Policy
The product comes with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.
Product Support
Customer's original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Tech Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.
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Introduction
E365
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
For EMEA spare parts call +44 131 479 1274. For Asia spare parts call +65 648 62995.
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Specifications
Specifications
General Function Frequency Range GSM Frequency Range DCS Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Average Transmit Current Average Stand-by Current Dimensions Size (Volume) Weight Temperature Range Battery Life, 740 mAh Li Ion Battery Specification 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 200 kHz 174 EGSM, 374 DCS carriers with 8 ch. per carrier GMSK at BT = 0.3 5 Degrees RMS, 20 Degrees peak 45 MHz GSM, 95 MHz DCS ± 0.10 ppm of the downlink frequency (Rx) +3.0V dc to +5.1V dc (battery) +4.4V dc to +6.5V dc (external connector) 300 mA max 7 mA max 107 mm x 45 mm x 19.5 mm (4.2 inches x 1.7 inches x 0.76 inches) 80 cc (4.8 in3) 93 gm (2.9 oz) -10° C to +55° C (+15° F to +130° F) Talk time up to 640 minutes Standby time up to 150 hours All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. Transmitter Function RF Power Output Output Impedance Spurious Emissions Specification 32 dBm nominal GSM 900 29 dBm nominal GSM 1800 30 dBm nominal DCS 50 ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz Specification -107 dBm GSM 900, -106 dBm GSM 1800, -105 dBm DCS < 2% 500 microseconds Approximately 5-10 seconds
Receiver Function Receive Sensitivity RX bit error rate (100k bits) Type II Channel Hop Time Time to Camp
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Specifications
E365
Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding
Specification Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps
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Product Overview
Product Overview
Motorola E365 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allows short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The E365 is a dual band phone that allows roaming within the GSM 900 MHz and digital cellular system (DCS) 1800 MHz bands. E365 telephones support GPRS and SMS in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This "always on" connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in "background mode." There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The "virtual" nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. The telephones are made of polycarbonate plastic with a metal enclosure. The display and speaker, as well as the 16-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The user-replaceable 740 mAh Lithium Ion (LiIon) battery provides up to 640 minutes of talk time with up to 150 hours of standby time1. The phone accepts 3V mini subscriber identity module (SIM) cards which fit into the SIM holder next to the battery. These telephones feature a 128 x 160 pixel high-resolution color graphics display and an internal antenna.
Features
E365 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in this family of telephones include: · Lower voltage technology that provides increased standby and talk times · Extended GSM (EGSM) channels · Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full rate modes of transmission · Supports SMS, concatenated SMS, MMS, QICQ and cell broadcast messages2 · Supports GPRS, circuit switched, and SMS networks2 · WAP 2.0 compliant2
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. 2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Product Overview
E365
· 128 X 160 pixel 65K color graphical display with 4 lines of text, 1 line of icons, and 1 line of prompts · Embedded VGA Camera · Display animation · VibraCall® vibrating alert · 4-Way navigation key · Downloadable wallpaper, icons, animations and MIDI ring tones3 · Polyphonic speaker supporting 128 different instruments · Menu Shortcuts, Voice activation for phone book entries · Simplified text entry using iTAPTM predictive text entry · Caller line identification (CLI) 3 · Supports call diverting for incoming voice calls3 · Supports 3V SIM cards · SIM ToolkitTM Class 2 (STK)3 · Personal management tools calculator with currency converter, real time clock with date, reminders, and caller profiling · Phase II Unstructured Supplementary Service Data (USSD)3 · Hearing Aid Telephone Interconnection System (HATIS) support · Chat messaging via WAP over GPRS3 · Multiple destination SMS · TrueSyncTM Multi-Point Synchronization Capability
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10 voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone's memory.
Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone's memory.
Wireless Access Protocol (WAP) 1.1 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The E365's microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
12
Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Product Overview
If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.
Simplified Text Entry
iTAPTM predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAPTM feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
User must subscribe to a caller line identification service through their service provider.
SIM ToolkitTM - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to carrier, service center, or factory flexed WAP site. The specific site can also be entered by the user. Chat messaging is a carrier option.
Personal Information Management
The E365 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer or PDA.
Camera
The E365 Telephone contains a built-in camera. You can take photos to view and send as Multimedia Messaging Service (MMS) messages.
Other Features
Detailed descriptions of the other features can be found in the appropriate E365 telephone user guides listed in the Related Publications section toward the end of this manual.
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General Operation
E365
General Operation
Controls, Indicators, and Input / Output (I/O) Connectors
The E365 telephones' controls are located on the front and side of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
Earpiece Speaker
Camera Key
Right Soft Key
Left Soft Key
Menu Key Send Key
Power/End Key
Keypad
4 way Navigation Key Microphone
Accessory Connector
020111o
Figure 1. E365 Telephone Controls and Indicators Locations
Menu Navigation
E365 telephones are equipped with a simplified icon and graphical-based user interface. The phone also features a user-definable Quick Access menu that is accessed by holding down the MENU key. See Figure 3 for details of the E365 menu structure. A 4-way navigation key allows you to move easily through menus. The 4-way navigation key functions as a speaker volume up/down key only during a call. The 4-way navigation key when pressed UP provides a shortcut to the Quick Access list. When the 4-way navigation key is pressed DOWN, provides a shortcut to voice commands.
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General Operation
Liquid Crystal Display (LCD)
The LCD provides an 832 square millimeter multicolor backlit color display with user-adjustable contrast settings for optimum readability in all light conditions. The large bit-mapped 128 x 96 pixel display includes up to 4 lines of text, 1 line of icons, and 1 line of prompts. Display animation makes the phone's icon menu move smoothly as the user scrolls up and down.
Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows some common icons displayed on the LCD.
The following status indicators can appear: Roam In Use
5 Y9 Service Provider Normal Mode
Message
Active Line
GPRS Alert Type
Messages Phonebook
U r v g
Alert Profile Datebook Media Center Note: Your phone might list different features in the idle display.
Signal Strength
5 U;ÄJDY9 Service Provider Normal Mode
U r v
12:00 pm 01/01 PH.BO0 G MESSAG
Battery Level
g
ck and Date 12:00 pm 01/01 PH.BO0 G MESSAG Menu Indicator Soft Key Labels
031453o
Figure 2. E365 Display Icon Indicators · · · Signal Strength shows the strength of the phone's connection with the network. Calls cannot be sent or received when the "no signal" indicator is displayed. In Use Indicator icon indicates a call in progress. Roam Indicator icon appears when the phone uses another network system outside the user's home network. When leaving the home network area, the phone roams, or seeks, another network. Message Waiting Indicator4 appears when the phone receives a text message. Voice Message Waiting Indicator4 icon indicates when the phone receives a voicemail message. Battery Level Indicator shows the amount of charge left in the battery. Real Time Clock shows the current time. Menu Indicator provides access to the phone's main menu. GPRS Indicator4 indicates when the phone is currently functioning in
· · · · · ·
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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General Operation
E365
·
GPRS mode. Alert Setting Indicator indicates the phones current ringer alert setting.
User Interface Menu Structure
Figure 3 shows a portion of the E365 telephone menu structure.
Menu Map
Main Menu
U Messages *
Create Inbox Templates Outbox Draft Voicemail Message Settings Voicemail Number Inbox Setup Info Alert Setup Auto Cleanup
Settings Menu
> More
r Phone Book z Recent Calls
Received Calls Dialed Calls Missed Calls NotePad Call Times Call Cost Personalize Caller Groups Banner Wallpaper Animation WAP Profile Set Profile Set GRS P Quick Access Setup Call Forward Voice Calls Fax Clls a Data Calls Cancel All Phone Status My el. Nmbers T u Credit Available Active Line In Call Setup In Call Timer Call Cost Setup My Caller ID Call Waiting Security Phone Lock Lock Now Auto Lock Unlock Code Lock Keypad Fixed Dial Call Barring Outgoing Calls Incoming Calls Cancel All SIM PIN Passwords Unlock Code Security Code SIM PIN SIM PIN2 Bar assword P Auto Key Lock Initial Setup Time and Date Power on/off Manual Redial Backlight Language Battery Save Master Rset e Master Clear Network Avail. Networks Network Setup
v
- Games
Magic II Bowling King Bubble ea T Big 2 Garden Pacific Storm Sound Setting
Media Center New iP cture Photo Album Picture Animation Melody VoiceMemo View Free Space
z
Alarm Start Chat History Clear History
o Chat *
w Ring Style ç Camera
è Browser *
' Voice Memo
: Quick Access
X Profile Setting
Normal Mode Meeting Mode Outdoor Mode Handset Mode Pager Mode
9 Tools
Datebook Calculator Fixed Dial
ã Settings
(see next page)
*
optional network, SIM card, or subscription-dependent feature
020250o
Figure 3. E365 Menu Structure
Alert Settings
In addition to 11 preset ring tones, E365 telephones allow the user to download 2 additional ring tones via SMS to your PC. (Availability is carrier and Network dependant). Motorola E365 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.
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Battery Function
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
Battery Removal
Removing the battery causes the phone to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example). All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
E G
Operation
If the battery is removed while receiving a message, the message is lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual.
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General Operation
E365
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Tools and Test Equipment
Tools and Test Equipment
Table 1 list the tools and test equipment used on E365 telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools
Motorola Part Number1 See Table 6 0180386A82 8102430Z04 6680388B67 6680388B01 RSX4043-A -- HP34401A2 Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) GSM / DCS / PCS Test SIM Disassembly tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Torque Driver Torque Driver Bit T-5 Plus, Apex 440-6IP Torx Plus or equivalent Digital Multimeter Description Application Used to charge battery and power phone Provides protection from damage to phone caused by electrostatic discharge (ESD) Used to enable manual test mode Used during assembly/disassembly Used during assembly/disassembly Used to remove and replace screws Used with torque driver Used to measure battery voltage
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
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Disassembly
E365
Disassembly
This section describes how to disassemble an E365 telephone. Tools and equipment used are listed in Table 1, preceding.
G G E
Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing any internal components.
Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Battery Cover and Battery
All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. 3. Ensure the phone is turned off. Press the sides of the battery cover near the top of the battery cover to release the battery cover latches. Slide the battery cover in the direction of the arrow, and lift the cover away from the phone (see Figure 4).
031236o
Figure 1. Removing the Battery Cover
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BATTERY
020305o
Figure 2. Removing the Battery 4. Remove the battery by lifting its bottom end from the battery compartment and sliding it up and away from the compartment as shown in Figure 5.
E
There is a danger of explosion if the Lithium ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. 5. 6. 7. To replace, align the battery with the battery compartment so the terminals on the battery match the battery contacts in the phone. Slide the top of the battery into the receptacle molded into the housing, then press the bottom end of the battery securely into the battery compartment. Line up the battery cover with the rear housing, then slide it forward until it snaps into place.
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Disassembly
E365
Removing and Replacing the Subscriber Identity Module (SIM)
1. 2. Remove the battery cover and battery as described in the procedures. Remove the SIM from it's holder by sliding it in the direction of the arrow as shown in Figure 6.
020306o
Figure 3. Removing the SIM 3. 4. To replace, carefully slide the SIM into position in its socket. The latch secures the SIM when correctly positioned over the terminals in the phone. Replace the battery and battery cover as described in the procedures.
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Disassembly
Removing and Replacing the Front Housing
1. 2. 3. 4. Remove the battery cover, battery, and SIM as described in the procedures. Use the disassembly tool to release the 3 housing latches on each side of the phone as shown in Figure 9 Lift the bottom end of the housing away from the phone. Insert the disassembly tool into the top end of the housing to disengage the two latches at the top of the phone. Avoid damaging the two latches at the top end of the phone. Carefully lift the front housing away from the phone.
5.
Housing Latches
Housing Latches
DSCN2261
Figure 4. Removing the Front Housing Cover To replace, align the front housing to the phone. Carefully engage the two latches at the top of the phone. Gently lower the bottom end of the front housing into position onto the phone. Press the front housing cover into place, allowing the housing latches on the side of the phone to snap into position. 10. Replace the SIM, battery, and battery cover as described in the procedures. 6. 7. 8. 9.
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Disassembly
E365
Removing and Replacing the Vibrator Motor
1. Remove the battery cover, battery, SIM, front housing, as described in the procedures.
G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 2. Use the disassembly tool to remove the vibrator motor out of the housing as shown in Figure 8.
VIBRATOR MOTOR
020561-o
Figure 5. Removing the Vibrator Motor 3. 4. 5. To replace, align the vibrator motor with its space in the rear housing. Gently press the vibrator motor into position in the rear housing. Replace the front transceiver board, front housing cover, faceplate, the SIM, battery, and battery cover as described in the procedures.
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Removing and Replacing the Keypad
1. 2. Remove the battery cover, battery, the SIM, and faceplate as described in the procedures. Use the tweezers to lift the keypad up and away from the front housing as shown in Figure 9.
KEYPAD
020702-o
Figure 6. Removing the Keypad 3. 4. To replace, insert the keypad into the front housing. Ensure the keys align properly with the openings and the keypad is fully seated in the faceplate. Replace the faceplate, the SIM, battery, and battery cover as described in the procedures.
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Disassembly
E365
Removing the Antenna/Speaker/Camera Assembly
1. 2. 3. 4. Remove the battery cover, battery, SIM, front housing, as described in the procedures. Use the disassembly tool to unhook one latch on each side of the transceiver board under the antenna/speaker/camera assembly (See Figure 14). Rotate the Antenna/Speaker/Camera Assembly away from the transceiver board to expose the flex cable and flex connector socket. Gently lift open the connector socket and remove the flex cable from the socket.
Antenna/Speaker/Camera Assembly
Latch
Flex Connector Socket
Flex Connector Flex Connector Socket
Flex Connector
032147
Figure 7. Removing the Antenna.Speaker Holder Assembly
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5.
To replace, align the Antenna/speaker/camera assembly to the transceiver board. 6. Open the flex connector socket and insert the Flex into the flex connector socket. 7. Close the flex connector to secure the flex to the connector socket. 8. Rotate the antenna/speaker/camera assembly down onto the transceiver board. 9. Gently press the assembly to the transceiver board until the latch on each side of the antenna/speaker/camera assembly snaps into position. Ensure that the antenna/speaker/camera assembly is correctly seated on the transceiver board. 10. Replace the transceiver pc board assembly, front and rear housings, SIM, battery and battery cover as described in the procedures.
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Disassembly
E365
Removing and Replacing the LCD Display Bracket
1. 2. 3. Remove the battery cover, battery, SIM, and front housing cover as described in the procedures. Using the flat end of the disassembly tool to gently release the 5 latches that secure the LCD bracket to the transceiver pc board (See Figure 11). Carefully lift the LCD display bracket from the front housing. Be careful not to bend or crease the bracket.
Latch
Latch
Latch Latch
031371o
Latch
Figure 8. Removing the LCD Display Bracket 4. 5. 6. 7. To replace, align the LCD bracket to the transceiver board. Gently press the LCD bracket into place. Ensure all 5 latches snap securely into position. Replace the front housing cover, transceiver board, rear housing, SIM, battery, and battery cover as described in the procedures.
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Disassembly
Removing the Earpiece Speaker
1. 2. Remove the battery cover, battery, SIM, front housing, PCB assembly, LCD bracket as described in the procedures. Use the disassembly tool or the plastic tweezers to lift the speaker out of its socket in the plastic spacer (See Figure 12).
LCD Module Holder
Disassembly Tool
Transceiver Board
Speaker
031384o
Figure 9. Removing the Earpiece Speaker 3. 4. 5. To replace, align the speaker to its socket on the Plastic spacer. Place the speaker into the socket. Ensure that the speaker leads contact the transceiver board below it. Replace the LCD bracket, PCB assembly, front housing, SIM, battery and battery cover as described in the procedures.
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Disassembly
E365
Removing the Color LCD Module
1. 2. 3. 4. 5. Remove the battery cover, battery, SIM, LCD bracket, LCD/keypad assembly as described in the procedures. Use the disassembly tool to lift the side of the LCD module out of its socket on the plastic LCD display holder (See Figure 13). Rotate the LCD Module up to expose the LCD flex cable and flex connector. Use the disassembly tool to unlock the flex connector socket and release the LCD Flex from the flex connector socket. Lift the LCD module away from the LCD module holder.
LCD
Disassembly tool LCD
LCD Flex
Disassembly tool Flex Connector
DSCN 2784
Figure 10. Removing the Color LCD Module
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Removing and Replacing the plastic LCD module holder
1. Remove the battery cover, battery, SIM, rear housing, PCB assembly, antenna/ speaker/camera, LCD bracket, LCD color module, and earpiece speaker as described in the procedures. Use the disassembly tool to carefully pry the switch dome PC board out of its socket connector on the transceiver board. Remove the switch dome PC board. Turn the assembly over and locate the 4 LCD module holder latches. Use the plastic tweezer or disassembly tool to release the 4 latches that secure the LCD module holder to the transceiver board (See Figure 14.
2. 3. 4.
Switch dome PC Board
Socket Connector
Latch
Latch
Latch
031372o
Figure 11. Removing LCD Module Holder 5. 6. 7. 8. 9. To replace, align the LCD module holder to the transceiver board. Gently lower the LCD module holder onto the transceiver board. Press the 4 latches so that they snap into position to secure the LCD module holder. Press the switch dome PC board connector into the socket connector. Replace the Color LCD module, earpiece speaker, LCD bracket, front housing, SIM, battery, and battery cover as described in the procedures.
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Subscriber Identity Module (SIM) and Identification Label
E365
Subscriber Identity Module (SIM) and Identification Label
SIM
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM contains: · All the data necessary to access GSM services · The ability to store user information such as phone numbers · All information required by the network provider to provide access to the network
Identification
Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 15.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number
000807a
Figure 12. MSN label breakdown
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2.
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Table 2. IMEI Number Breakdown
TAC
NNXXXX YY
Serial Number
ZZZZZZ A
Check digit
Where TAC XXXX YY ZZZZZZ A Type Allocation Code, formerly known as Type Approval Code Type Identifier YY is set to 00 from 01/01/2003 until 31/03/2004 Individual unit serial number Phase 1 = 0. Phase 2 & 2+= check digit and is defined as a function of all other IMEI digits
Other label number configurations present are: · TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). · PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.
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Troubleshooting
E365
Troubleshooting
Manual Test Mode
Motorola E365 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used. 1. Press , to turn the phone OFF. 2. Remove the battery as described in the procedures. 3. Remove the customer's SIM card from the phone as described in the procedures. 4. Insert the test SIM into the SIM slot. 5. Replace the battery as described in the procedures. 6. Press , to turn the phone ON.
Manual Test Mode Commands
Table 3. Manual Test Commands
Key Sequence "End" Key 54* 0*0*0 0*0*1 0*0*2 0*0*3 0*0*4 0*0*5 0*0*6 0*0*7 0*0*8 0*0*9 0*1*X 3*0*1 3*0*0 5*0*0 5*0*1 5*0*2 5*0*3 5*0*4 5*0*5 5*0*6 5*0*7 Test Function/Name Exit manual test mode Suspend Select tone 0 Select tone 1 Select tone 2 Select tone 3 Select tone 4 Select tone 5 Select tone 6 Select tone 7 Select tone 8 Select tone 9 Disable tone X Enable vibrator Disable vibrator Set audio level 0 Set audio level 1 Set audio level 2 Set audio level 3 Set audio level 4 Set audio level 5 Set audio level 6 Set audio level 7 Required for all Test Mode Operations Remarks