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Maintenance and Service Guide
HP Pavilion dv6000 Notebook PC
Document Part Number: 416618-002

September 2006

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

© Copyright 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, Sempron, Turion, and combinations thereof are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv6000 Notebook PC Second Edition: September 2006 First Edition: August 2006 Document Part Number: 416618-002

Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1­4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­22

2 Troubleshooting
2.1 2.2 2.3 2.4 Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2­1 2­2 2­6 2­9

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Contents

3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 3.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Computer Major Components. . . . . . . . . . . . . . . . . . 3­2 Display Assembly Components . . . . . . . . . . . . . . . 3­24 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­26 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­28 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­30 Sequential Part Number Listing . . . . . . . . . . . . . . . 3­33

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­5 4­6 4­7

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5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­3 5.3 Preparing the Computer For Disassembly . . . . . . . . 5­5 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­7 5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­12 5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­15 5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5­16 5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­21 5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­23 5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­26 5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5­30 5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5­31 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­33 5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­46 5.16 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­52 5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5­54 5.18 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5­56 5.19 USB/Power Connector Board . . . . . . . . . . . . . . . . 5­59 5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­61 5.21 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5­66 5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­69

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Contents

6 Specifications A Screw Listing B Backup and Recovery C Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index

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Product Description
The HP Pavilion dv6000 Notebook PC offers advanced modularity, Intel CoreTM Duo and CeleronTM and AMD TurionTM 64 Mobile Technology and Mobile AMD SempronTM processors, and extensive multimedia support.

HP Pavilion dv6000 Notebook PC

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Product Description

1.1 Features


The following processors are available, varying by computer model: Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T1350 (1.86-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T2250 (1.73-GHz) Intel Core Duo T5500 (1.66-GHz) Intel Core Duo T2300E (1.66-GHz) Intel Core Duo T2050 (1.60-GHz)
Intel Celeron 430 (1.73-GHz) Intel Celeron 420 (1.60-GHz) AMD Turion ML-60 2.0-GHz AMD Turion ML-56 1.8-GHz AMD Turion ML-52 1.6-GHz AMD Turion ML-50 1.6-GHz Mobile AMD Sempron 3500+ (1.8-GHz) Mobile AMD Sempron 3400+ (1.8-GHz) Mobile AMD Sempron 3200+ (1.6-GHz)



15.4-inch WXGA (1280 × 768) TFT display with over 16.7 million colors, varying by computer model 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by computer model 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, or Free DOS, varying by computer model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on/off button and dedicated two-way scroll zone

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Product Description





Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device Support for ExpressCard External 90- or 65-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery Stereo speakers with volume up and down buttons Integrated microphones (select models only) Support for the following optical drives: DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive Connectors: Audio-in (microphone) Audio-out (headphone) Consumer infrared lens Docking (select models only) ExpressCard External monitor IEEE 1394 digital (select models only) Digital Media Slot (select models only) Power RJ-11 (modem) RJ-45 (network) S-Video-out (select models only) Universal Serial Bus (USB) v. 2.0

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Product Description

1.2 Resetting the Computer
If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer For Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.7, "RTC Battery," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any batteries at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared.

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Product Description

1.3 Power Management
The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:


Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance

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Product Description

1.4 External Components
The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Table 1-1 Front Components
Item 1 Component Power light Function On: The computer is on. Blinking: The computer is in standby. Off: The computer is off or in hibernation. On: A battery is charging. Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking rapidly. Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

2

Battery light

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Product Description

Table 1-1 Front Components (Continued)
Item 3 4 Component Drive light Wireless switch Function Blinking: The hard drive or optical drive is being accessed. Turns the wireless feature on or off, but does not create a wireless connection.

A wirelessanetwork must be set up to establish wireless connection.
5 Wireless light Blue: An integrated wireless device, such as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on. Amber: All wireless devices are turned off. 6 Consumer infrared lens (select models only) Audio-in (microphone) jack Audio-out (headphone) jack Audio-out (headphone) S/PDIF jack (select models only) Receives a signal from the HP Remote Control. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Provides sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Provides enhanced audio performance, including surround sound and other high-end audio output.

7

8

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Product Description

The external components on the left side of the computer are shown below and described in Table 1-2.

Left-Side Components

Table 1-2 Left-Side Components
Item 1 Component Security cable slot Function Attaches an optional security cable to the computer. is designed to act Thea security cable it may not prevent as deterrent, but the computer from being mishandled or stolen. 2 S-Video-out jack Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an external VGA monitor or projector.

3

External monitor port

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Product Description

Table 1-2 Left-Side Components (Continued)
Item 4 Component Expansion port 3 Function Connects the computer to an optional expansion product.

The computer has only one expansion port. The term expansion
port 3 describes the type of expansion port.
5 RJ-45 (network) jack Connects a network cable.

On select computer models, the network jack provides Gigabit
Ethernet functionality. 6 7 RJ-11 (modem) jack HDMI port (select models only) Connects a modem cable. Connects an optional audio or video device such as a high definition television, set-top box, DVD player, or any compatible digital or audio device. Connect optional USB devices. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xDPicture Card (XD), xD-Picture Card (XD) Type M.

8 9 10

USB ports (2) 1394 port (select models only) Digital Media Slot (select models only)

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Product Description

The external components on the right side of the computer are shown below and described in Table 1-3.

Right-Side Components

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Maintenance and Service Guide

Product Description

Table 1-3 Right-Side Components
Item 1 2 3 4 Component ExpressCard slot Optical drive USB port (select models only) Power connector Function Supports optional ExpressCard/54 cards. Reads an optical disc. Connects an optional USB device. Connects an AC adapter.

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Product Description

The computer keyboard components are shown below and described in Table 1-4.

Keyboard Components

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Maintenance and Service Guide

Product Description

Table 1-4 Keyboard Components
Item 1 Component Function keys Function Execute frequently used system functions when pressed in combination with the fn key. Enables caps lock and turns on the caps lock light. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Microsoft Windows Start menu. Displays a shortcut menu for items beneath the pointer. Move the cursor around the screen. Can be used like the keys on an external numeric keypad. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

2 3

caps lock key fn key

4 5 6 7 8

Windows logo key Windows applications key Arrow keys Embedded numeric keypad keys num lock key

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Product Description

The computer top components are shown below and described in Table 1-5.

Top Components, Part 1

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Product Description

Table 1-5 Top Components, Part 1
Item 1 2 Component Integrated camera (select models only) Internal microphones (2, select models only) Function Records video and captures still photos. Record sound.

A microphone icon next to each microphone opening indicates that
the computer has internal microphones. Produce sound. When the computer is Off, press to turn on the computer. On, press to enter hibernation. In standby, briefly press to exit standby. In hibernation, briefly press to exit hibernation. If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

3 4

Speakers (2) Power button

5 6 7

Caps lock light Volume mute button Volume scroll zone

On: Caps lock is on. Mutes and restores speaker sound. Adjusts speaker volume. Slide your finger to the left to decrease volume and to the right to increase volume. You can also tap the minus sign on the scroll zone to decrease volume, or tap the plus sign on the scroll zone to increase volume. On: Num lock is on or the embedded numeric keypad is enabled.

8

Num lock light

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Product Description

The computer top components are shown below and described in Table 1-6.

Top Components, Part 2

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Product Description

Table 1-6 Top Components, Part 2
Item 1 Component Media button Function If QuickPlay is not installed and the computer is On, opens the music program or Media menu, which allows you to select a multimedia program. Off, does not function. In standby, resumes from standby into Windows. If QuickPlay is installed and the computer is On, opens the music program or Media menu, which allows you to select a multimedia program. Off, opens the music program or the Media menu, which allows you to select a multimedia program. In standby, resumes from standby into Windows. button does not The media for restoring fromaffect the procedure hibernation. 2 DVD button When the computer is DVD On, opens the defaultopticalprogram to start a DVD in the drive. to Off, opens QuickPlaythestart a DVD in the optical drive. If QuickPlay software is not installed, the DVD button starts in Windows. opens QuickPlay In hibernation, the optical drive. Ifto start a DVD in QuickPlay is not installed, the computer resumes from hibernation.

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Product Description

Table 1-6 Top Components, Part 2 (Continued)
Item 3 Component Previous/rewind button Function When a disc is playing in the optical drive: Plays the previous track or chapter, when pressed once. Rewinds when pressed with the fn key. When a disc is in the optical drive and is Not playing, plays the disc. Playing, pauses the disc. When a disc is playing in the optical drive: Play the next track or chapter, when pressed once. Fast forwards when pressed with the fn key. When a disc is playing in the optical drive, stops the current disc activity.

4

Play/pause button

5

Next/fast forward button

6

Stop button

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Maintenance and Service Guide

Product Description

The computer TouchPad components are shown below and described in Table 1-7.

TouchPad Components

Table 1-7 Touchpad Components
Item 1 2 3 4 5 Component TouchPad light TouchPad Left and right TouchPad buttons TouchPad on/off button TouchPad vertical scroll zone Function Blue: TouchPad is enabled. Amber: TouchPad is disabled. Moves the pointer and selects or activates items on the screen. Function like the left and right buttons on an external mouse. Enables/disables the TouchPad. Scrolls up or down.

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Product Description

The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components

Table 1-8 Bottom Components
Item 1 2 3 Component Battery bay Battery release latch Optical drive Function Holds the battery. Releases the battery from the battery bay. Reads an optical disc.

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Product Description

Table 1-8 Bottom Components (Continued)
Item 4 5 Component Memory module compartment Vents (5) Function Contains the memory module slots, the Mini Card slot, and the RTC battery. Enable airflow to cool internal components.

Ä

To prevent overheating, do not obstruct vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

fan starts up The computerto cool internal automatically components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 6 Hard drive bay Holds the hard drive.

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Product Description

1.5 Design overview
This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


AMD Turion and Mobile AMD Sempron processors Audio Display ExpressCard Fan Hard drive Intel Core Duo and Celeron processors Keyboard and TouchPad Memory module Mini Card module

Ä

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

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Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Setup Utility
The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load. The utility reports information about the computer and provides settings for startup, security, and other preferences. 1. Turn on or restart the computer in Windows. 2. Before Windows opens and while the "Press to enter setup" prompt is displayed in the lower-left corner of the screen, press f10.

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Troubleshooting

2.2 Using the Setup Utility
Changing the Language of the Setup Utility
The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select System Configuration > Language, and then press enter. 3. Press f5 or f6 (or use the arrow keys) to select a language, and then press enter to select a language. 4. When a confirmation prompt with your preference selected is displayed, press enter to save your preference. 5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows.

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Troubleshooting

Navigating and Selecting in the Setup Utility
Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.


To choose a menu or a menu item, use the arrow keys. To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. To select an item, press enter. To close a text box or return to the menu display, press f1. To display additional navigation and selection information while the Setup Utility is open, press f1.



Displaying System Information
The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Access the system information by using the Main menu. 3. To close the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. (The computer restarts in Windows.)

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Troubleshooting

Restoring Default Settings in the Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Select Exit > Load Setup Defaults, and then press f10. 3. When the Setup Confirmation is displayed, press enter to save your preferences. 4. To set your preferences and exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts. security, settings are not Your password,you restoreand languagedefault settings. changed when the factory

Using Advanced Setup Utility Features
This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to the Help and Support Center, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences.

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Troubleshooting

The " to boot from LAN" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt for a Network Service Boot. The "Press to change boot order" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt to change the boot order.

Closing the Setup Utility
You can close the Setup Utility with or without saving changes.


To close the Setup Utility and save your changes from the current session, use either of the following procedures:
Press f10, and then follow the instructions on the screen.

­ or ­
If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. When you use the f10 procedure, you are offered an option to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press enter.


To close the Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

After the Setup Utility closes, the computer restarts in Windows.

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Troubleshooting

2.3 Setup Utility Menus
The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu listed in this chapter may not be supported by your computer.
Selecting from the Main Menu
Table 2-1 Main Menu
Select System Information To Do This


View and change the system time and date. View identification information about the computer. View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only).

Selecting from the Security Menu
Table 2-2 Security Menu
Select Administrator password Power-on password To Do This Enter, change, or delete an administrator password. Enter, change, or delete a power-on password.

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Troubleshooting

Selecting from the System Configuration Menu
Table 2-3 System Configuration Menu
Select Language Support Embedded WLAN Device Radio Embedded Bluetooth Device (select models only) Enhanced SATA support (select models only) Boot Options To Do This Change the Setup Utility language. Enable/disable an embedded wireless LAN device. Enable/disable an embedded Bluetooth device (select models only). Enable/disable enhanced SATA mode. Set the following boot options: f10 and f12 Delay (sec.)--Set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0. 5, 10, 15, 20). CD-ROM boot--Enable/disable boot from CD-ROM. Floppy boot--Enable/disable boot from Floppy. Internal Network Adapter boot--Enable/disable boot from Internal Network Adapter. Boot Order--Set the boot order for: USB Floppy ATAPI CD/DVD ROM Drive Hard drive USB Diskette on Key USB Hard drive Network adapter


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Troubleshooting

Selecting from the Diagnostics Menu
Table 2-4 Diagnostics Menu
Select Hard Disk Self Test To Do This Run a comprehensive self-test on the hard drive. two hard drives, On models withthe Primary Hardthis menu option is called Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self-test on a secondary hard drive.

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Troubleshooting

2.4 Troubleshooting Flowcharts
Table 2-5 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Description "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive"

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Troubleshooting

Table 2-5 Troubleshooting Flowcharts Overview (Continued)
Flowchart 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description "Flowchart 2.14--No OS Loading, Optical Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection"

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Troubleshooting

Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.

N
Go to Is there power?
"Flowchart 2.2--No Power, Part 1."

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to
"Flowchart 2.17--Nonfunctioning Device."

Y N
Go to Is there video? (no boot)
"Flowchart 2.6--No Video, Part 1."

Y N
Keyboard/ pointing device working? Go to
"Flowchart 2.18--Nonfunctioning Keyboard" or "Flowchart 2.19--Nonfunctioning Pointing Device."

Y N
Go to Is the OS loading?
"Flowchart 2.9--No Operating System (OS) Loading."

Y N
Connecting to network or modem?

Y N

Go to
"Flowchart 2.20--No Network/Modem Connection."

Go to Is there sound?
"Flowchart 2.15--No Audio, Part 1."

Y

Y

End

Maintenance and Service Guide

2­11

Troubleshooting

Flowchart 2.2--No Power, Part 1
No power (power LED is off).

Remove from docking device (if applicable).

N
Power up on battery power? Reset power.* Power up on battery power?

N
Go to
"Flowchart 2.3--No Power, Part 2."

Y N
Power up on AC power? Reset power.*

Y N
Power up on AC power? Go to
"Flowchart 2.4--No Power, Part 3."

Y Y
Power up in docking device? Done

Y

N
1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working.

*NOTES 1. On select models, there is a separate reset button. 2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.

Y
Done Power up in docking device?

N

Go to
"Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."

2­12

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3--No Power, Part 2
Continued from
"Flowchart 2.2--No Power, Part 1."

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging it, moving it to another computer, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Go to Done Power on?
"Flowchart 2.4--No Power, Part 3."

Y

Done

Maintenance and Service Guide

2­13

Troubleshooting

Flowchart 2.4--No Power, Part 3
Continued from
"Flowchart 2.3--No Power, Part 2."

Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in computer and at power source.

Y
Power on? Done External

N N
Power outlet active? Try different outlet.

Internal or external AC adapter? Internal Go to

Replace external AC adapter.

Y
Replace power cord.

N
Power on?

"Flowchart 2.5--No Power, Part 4."

Y Y
Done Power on? Done

N

2­14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5--No Power, Part 4
Continued from
"Flowchart 2.4--No Power, Part 3."

Open computer.

Y
Loose or damaged parts?

N
Close computer and retest.

Reseat loose components and boards and replace damaged items.

N
Power on? Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.

Y

Done

Maintenance and Service Guide

2­15

Troubleshooting

Flowchart 2.6--No Video, Part 1
No video.

Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? External Adjust brightness. Internal Adjust brightness. Go to
"Flowchart 2.7--No Video, Part 2."

*NOTE: To change from internal to external display, use the hotkey combination.

Y
Video OK? Done

N A
Press lid switch to ensure operation.

Y
Video OK? Done Video OK?

Y
Done

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) 2. Display 3. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

2­16

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7--No Video, Part 2
Continued from
"Flowchart 2.6--No Video, Part 1."

Remove computer from docking device, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Go to "A" in Video OK?
"Flowchart 2.6--No Video, Part 1."

Y
Video OK? Done

Y
Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N

N
Go to Adjust external monitor display.
"Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."

Maintenance and Service Guide

2­17

Troubleshooting

Flowchart 2.8--Nonfunctioning Docking Device (if applicable)
Nonfunctioning docking device.

Reseat power cord in docking device and power outlet.

Check voltage setting on docking device.

Reinstall computer into docking device.

Reset monitor cable connector at docking device.

Y
Docking device operating? Done

Y
Docking device operating? Done

N
Test replacement docking device with new computer.

N
Remove computer, replace docking device.

2­18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*

Reseat power cord in docking device and power outlet.

No OS loading from hard drive, go to "Flowchart 2.10--No OS Loading,
Hard Drive, Part 1."

No OS loading from diskette drive, go to "Flowchart 2.13--No OS Loading,
Diskette Drive."

No OS loading from optical drive, go to "Flowchart 2.14--No OS Loading,
Optical Drive."

No OS loading from network, go to "Flowchart 2.20--No Network/Modem
Connection."

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide

2­19

Troubleshooting

Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

Go to
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
Reseat external hard drive.

Y
OS loading? Done

N N
Boot from CD?

Y
Check the Setup utility for correct booting order.

N
Boot from diskette?

Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."

Y N
Change boot priority through the Setup Utility and reboot.

Boot from hard drive?

Y
Done

N
Boot from hard drive? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y

2­20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from
"Flowchart 2.10--No OS Loading, Hard Drive, Part 1."

Reseat hard drive. 1. Replace hard drive. 2. Replace system board.

N
Disc or diskette in drive?

Y
Hard drive accessible? Done

Y
Remove disc or diskette and reboot.

N
Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N

N N
Boot from diskette drive? Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."

Y N
Hard drive formatted?

Create partition, and then format hard drive to bootable C:\ prompt.

Format hard drive and bring to a bootable C:\ prompt.

Y N
Hard drive accessible?

Y

Y
Computer booted? Done

Y
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

Load OS using Operating System disc (if applicable).

N
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."

Maintenance and Service Guide

2­21

Troubleshooting

Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on disc or diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

2­22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot computer.

N N
Boot from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y
Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot computer. Nonsystem disk error?

Y

N Y

Replace the following components individually, retesting after each replacement: Diskette drive System board

Y Y
Is diskette drive boot order correct? Reset the computer. Refer to
Section 1.2, "Resetting the Computer," for

OS loading?

Done

N

N

instructions.

Change boot priority using the Setup Utility.

Go to
"Flowchart 2.17--Nonfunctioning Device."

Maintenance and Service Guide

2­23

Troubleshooting

Flowchart 2.14--No OS Loading, Optical Drive
No OS loading from CD-ROM or DVD-ROM drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y
Try another bootable disc.

Install bootable disc and reboot computer.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."

Y Y
Booting order correct?

Reset the computer. Refer to
Section 1.2, "Resetting the Computer," for

Go to
"Flowchart 2.17--Nonfunctioning Device."

N
Correct boot order using the Setup Utility.

instructions.

2­24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Computer in docking device (if applicable)? Undock Internal audio?

N
Go to
"Flowchart 2.16--No Audio, Part 2."

N
Go to
"Flowchart 2.16--No Audio, Part 2."

Y

Replace the docking device.

Y
Go to
"Flowchart 2.17--Nonfunctioning Device."

Audio?

Done

N

Maintenance and Service Guide

2­25

Troubleshooting

Flowchart 2.16--No Audio, Part 2
Continued from
"Flowchart 2.15--No Audio, Part 1."

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in computer (if applicable).

Y
Audio? Done

N

Replace the following components individually, retesting after each replacement: Internal speakers Audio board (if applicable)

2­26

Maintenance and Service Guide

Troubleshooting

Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item. Go to Reattach device. Close computer, plug in power, and reboot. Replace hard drive.
"Flowchart 2.9--No Operating System (OS) Loading."

N

N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?

N

Y
Replace diskette drive.

Y

Done

Done

Maintenance and Service Guide

2­27

Troubleshooting

Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.

Connect computer to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
Keyboard operating properly? Replace internal keyboard or cable.

Y Y
Done Keyboard operating properly? Done

N
Replace system board.

2­28

Maintenance and Service Guide

Troubleshooting

Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect computer to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
Pointing device operating properly? Replace internal pointing device or cable.

Y Y
Done Pointing device operating properly? Done

N
Replace system board.

Maintenance and Service Guide

2­29

Troubleshooting

Flowchart 2.20--No Network/Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. Network or modem connection working?

Y
Done

Y
Disconnect all power from the computer and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). Network or modem connection working? Done

N
Replace system board.

2­30

Maintenance and Service Guide

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Maintenance and Service Guide

3­1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components

3­2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components
Item 1 Description Spare Part Number

Display assemblies (include wireless antenna transceivers and cables) For use with full-featured computer models with camera (includes camera, camera cable, and microphones) 15.4-inch, WXGA, TFT with BrightView for use only with computer models sold at Best Buy 15.4-inch, WXGA, TFT Antiglare for use only with computer models sold at Best Buy 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT Antiglare 436258-001 436259-001 432298-001 431380-001

For use with full-featured computer models without camera (includes microphones) 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT Antiglare 432299-001 432301-001

For use with defeatured computer models (does not include camera, camera cable, or microphones) 15.4-inch, WXGA, TFT with BrightView 15.4-inch, WXGA, TFT Antiglare 432296-001 432297-001

Section Refer toassembly3.3, "Display Assembly Components," for display internal component spare part number information. 2 Switch covers (include LED board and LED board cable) For use with full-featured computer models For use with defeatured computer models 3 Power button board (includes power button board cable) 431423-001 431422-001 431437-001

Maintenance and Service Guide

3­3

Illustrated Parts Catalog

Computer Major Components

3­4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 4 Description Keyboards For use with all computer models in the following countries: Belgium The Czech Republic France French Canada Germany Greece The Netherlands and Europe Israel 431414-A41 431414-221 431414-051 431414-121 431414-041 431414-151 431414-B31 Italy Portugal Russia Saudi Arabia Spain Switzerland Turkey The United Kingdom The United States 431414-061 431414-131 431414-251 431414-171 431414-071 431414-111 431414-141 431414-031 431414-001 Spare Part Number

431414-BB1

For use only with computer models using Intel processors in the following countries: Japan Korea Poland 431414-291 431414-AD1 431414-241 Taiwan Thailand 431414-AB1 431414-291

For use only with computer models using AMD processors in the following countries: Denmark, Finland, Norway, and Sweden 5 431414-DH1 Latin America 431414-161

Top covers (include TouchPad and TouchPad cable) For use with full-featured computer models For use with defeatured computer models 431416-001 431418-001

Maintenance and Service Guide

3­5

Illustrated Parts Catalog

Computer Major Components

3­6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 6 7 Description Speaker assembly Top cover support trims For use with full-featured computer models For use with defeatured computer models 8 Fan/heat sink assemblies (include thermal pads) For use only with full-featured computer models using Intel processors For use only with defeatured computer models using Intel processors For use only with full-featured computer models using AMD processors For use only with defeatured computer models using AMD processors Plastics Kit 9a 9b 9c 10 434985-001 434986-001 431449-001 431448-001 431428-001 431421-001 431420-001 Spare Part Number 431447-001

Includes: ExpressCard slot bezel Hard drive cover (includes 2 captive screws, secured by C-clips) Memory module compartment cover (includes 2 captive screws, secured by C-clips) ExpressCard assembly 431439-001

Maintenance and Service Guide

3­7

Illustrated Parts Catalog

Computer Major Components

3­8

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 11 Description Processors (include thermal pad) Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T1350 (1.86-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T2250 (1.73-GHz) Intel Core Duo T5500 (1.66-GHz) Intel Core Duo T2300E (1.66-GHz) Intel Core Duo T2050 (1.60-GHz) Intel Celeron 430 (1.73-GHz) Intel Celeron 420 (1.60-GHz) AMD Turion ML-60 (2.0-GHz) AMD Turion ML-56 (1.8-GHz) AMD Turion ML-52 (1.6-GHz) AMD Turion ML-50 (1.6-GHz) Mobile AMD Sempron 3500+ (1.80-GHz) Mobile AMD Sempron 3400+ (1.80-GHz) Mobile AMD Sempron 3200+ (1.60-GHz) 12 System boards G72M for use only with full-featured computer models using Intel processors 945GM for use only with full-featured computer models using Intel processors 940GML for use only with defeatured computer models using Intel processors 434722-001 434723-001 434724-001 434730-001 436158-001 434731-001 430897-001 436157-001 419437-001 430898-001 436159-001 434735-001 436257-001 431373-001 431372-001 431371-001 434414-001 431375-001 431374-001 Spare Part Number

Maintenance and Service Guide

3­9

Illustrated Parts Catalog

Computer Major Components

3­10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 12 Description System boards (Continued) For use only with full-featured computer models using AMD processors with camera For use only with full-featured computer models using AMD processors without camera For use with defeatured computer models using AMD processors in all regions except Latin America For use only with defeatured computer models using AMD processors in Latin America 13 14 Bluetooth module (includes Bluetooth module cable) 433280-001 431362-001 431363-001 436369-001 412766-001 Spare Part Number

USB/power connector boards (include USB/power connector board cable) For use with 90W AC adapters For use with 65W AC adapters 431446-001 431445-001

15

Audio boards For use with full-featured computer models (includes infrared lens) For use with defeatured computer models (does not include infrared lens) 431441-001 431442-001

16

Base enclosures (include wireless switch) For use with full-featured computer models For use with defeatured computer models Rubber Feet Kit (includes computer feet, not illustrated) 431426-001 432921-001 431430-001

17

Batteries 12-cell, 8.8-AHr 6-cell, 4.0-AHr 432307-001 432306-001

Maintenance and Service Guide

3­11

Illustrated Parts Catalog

Computer Major Components

3­12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 18 Description Spare Part Number

Hard drives (all 5400-rpm, include bracket and connector) For use with all computer models: 120-GB 100-GB 80-GB 60-GB 40-GB hard drive for use only with computer models using Intel processors 40-GB hard drive for use only with computer models using AMD processors Hard Drive Bracket Kit (includes hard drive bracket and 4 screws used to secure the bracket to the hard drive) 431407-001 431406-001 431405-001 431404-001 434743-001 434415-001 436156-001

19

Mini Card modules 802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the countries listed below. These countries are categorized as most of the world 1 (MOW1). Antigua & Barbuda Argentina Australia Bahamas Barbados Brunei Canada Chile Dominican Republic Guam Guatemala Hong Kong Panama India Indonesia Malaysia Mexico New Zealand 407674-001

Paraguay Saudi Arabia Taiwan The United States Vietnam

Maintenance and Service Guide

3­13

Illustrated Parts Catalog

Computer Major Components

3­14

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 19 Description Mini Card modules (Continued) 802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the countries listed below. These countries are categorized as most of the world 2 (MOW2). Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Columbia Croatia Cyprus The Czech Republic Denmark Egypt El Salvador Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon The Philippines Poland Portugal Romania Russia Serbia and Montenegro Singapore Slovakia Liechtenstein Lithuania Luxembourg Malta Monaco 407674-002 Spare Part Number

The Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Turkey The United Kingdom Uzbekistan 407674-003

802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the countries listed below. These countries are categorized as the rest of the world (ROW). China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea

Uruguay Venezuela

Maintenance and Service Guide

3­15

Illustrated Parts Catalog

Computer Major Components

3­16

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 19 Description Mini Card modules (Continued) 802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in Japan 802.11a/b/g WLAN Mini Card module for use only with computer models using AMD processors in the MOW countries listed below: Antigua & Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman Islands The Czech Republic Chile Columbia Croatia Cyprus Denmark The Dominican Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania 407674-291 407160-001 Spare Part Number

Russia Saudi Arabia Serbia and Montenegro Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Turkey The United Kingdom The United States Uzbekistan Vietnam

Maintenance and Service Guide

3­17

Illustrated Parts Catalog

Computer Major Components

3­18

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 19 Description Mini Card modules (Continued) 802.11a/b/g WLAN Mini Card module for use only with computer models using AMD processors in the ROW countries listed below: China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea 407160-002 Spare Part Number

Uruguay Venezuela

Maintenance and Service Guide

3­19

Illustrated Parts Catalog

Computer Major Components

3­20

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 19 Description Mini Card modules (Continued) 802.11b/g WLAN Mini Card module for use with all computer models in the MOW countries listed below: Antigua & Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman Islands The Czech Republic Chile Columbia Croatia Cyprus Denmark The Dominican Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania 407159-001 Russia Saudi Arabia Serbia and Montenegro Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Turkey The United Kingdom The United States Uzbekistan Vietnam Spare Part Number

Maintenance and Service Guide

3­21

Illustrated Parts Catalog

Computer Major Components

3­22

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Computer Major Components (Continued)
Item 19 Description Mini Card modules (Continued) 802.11b/g WLAN Mini Card module for use with all computer models in the ROW countries listed below: China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea 407159-002 Uruguay Venezuela 407159-291 431436-001 Spare Part Number

802.11b/g WLAN Mini Card module for use only with computer models using Intel processors in Japan 20 21 RTC battery (includes 2-sided tape) Memory modules, PC2-5300, 667-MHz, 1-DIMM

For use only with computer models using Intel processors: 1024-MB 512-MB 256-MB 434742-001 434741-001 434740-001

For use only with computer models using AMD processors: 1024-MB 512-MB 256-MB 22 Optical drives (include bezel) DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive Cable Kit (not illustrated) 431410-001 431409-001 431408-001 434748-001 431403-001 431402-001 431401-001

Maintenance and Service Guide

3­23

Illustrated Parts Catalog

3.3 Display Assembly Components

Display Assembly Components

Table 3-2 Display Assembly Components Spare Part Number Information
Item 1 Description Display bezels For use only with full-featured computer models with camera sold at Best Buy (includes camera and microphone openings) For use with full-featured computer models with camera (includes camera and microphone openings) For use with full-featured computer models without camera (includes microphone openings) For use with defeatured computer models 436260-001 Spare Part Number

431388-001 433281-001 433282-001

3­24

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2 Display Assembly Components Spare Part Number Information (Continued)
Item 2 3 4 5 Description Display Hinge Kit (includes left and right display hinges) Display inverter Camera module Display panels 15.4-inch, WXGA, SVA display panel with BrightView 15.4-inch, WXGA, SVA display panel AntiGlare 6 7 8 9 Wireless antenna transceivers and cables Microphone Display Cable Kit (includes camera cable) Display enclosures For use only with full-featured computer models sold at Best Buy For use with full-featured computer models For use with defeatured computer models Display hinge covers (not illustrated) For use only with full-featured computer models sold at Best Buy For use with full-featured computer models For use with defeatured computer models Display Screw Kit (includes screws and rubber screw covers, not illustrated) 436262-001 431396-001 433289-001 431399-001 436261-001 431391-001 432919-001 431386-001 431387-001 431398-001 431393-001 431394-001 Spare Part Number 431395-001 431391-001 431392-001

Maintenance and Service Guide

3­25

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

3­26

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-3 Mass Storage Devices Spare Part Number Information
Item 1 Description Spare Part Number

Hard drives (all 5400-rpm, include bracket and connector) For use with all computer models: 120-GB 100-GB 80-GB 60-GB 40-GB hard drive for use only with computer models using Intel processors 40-GB hard drive for use only with computer models using AMD processors Hard Drive Bracket Kit (includes hard drive bracket and 4 screws used to secure the bracket to the hard drive) 431407-001 431406-001 431405-001 431404-001 434743-001 434415-001 436156-001

2

Optical drives DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive USB digital drive (not illustrated) 431410-001 431409-001 431408-001 364727-001

Maintenance and Service Guide

3­27

Illustrated Parts Catalog

3.5 Plastics Kit

Plastics Kit Components

3­28

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-4 Plastics Kit Spare Part Number Information
Item Description Plastics Kit 1 2 3 Spare Part Number 431428-001

Includes: ExpressCard slot bezel Hard drive cover (includes 2 captive screws, secured by C-clips) Memory module compartment cover (includes 2 captive screws, secured by C-clips)

Maintenance and Service Guide

3­29

Illustrated Parts Catalog

3.6 Miscellaneous
Table 3-5 Spare Parts: Miscellaneous
Description AC adapters HP 90W PFC AC Adapter HP 90W non-PFC AC Adapter HP 65W AC Adapter Analog TV tuner Carrying case Composite S-Video and audio input cable Headset HP Backpack HP Remote Control HP Remote Control II Plus Logo Kit Optical wired mouse RF cable RF input adapter cable TV tuner remote control USB infrared receiver USB travel mouse 432309-001 432310-001 402018-001 407941-001 418162-001 407939-001 371693-001 405527-001 407313-001 435743-001 431434-001 436238-001 408485-001 407940-001 408479-001 408483-001 309674-001 Spare Part Number

3­30

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-5 Spare Parts: Miscellaneous (Continued)
Description Power cords For use with all computer models in the following countries: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Thailand, and the United States Denmark Israel Italy Korea Switzerland The United Kingdom and Hong Kong 394279-011 394279-021 394279-001 394279-081 394279-BB1 394279-061 394279-AD1 394279-111 394279-031 Spare Part Number

For use only with computer models using Intel processors in the following countries: Japan The People's Republic of China For use only with computer models using AMD processors in India 394279-291 394279-AA1 394279-D61

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Table 3-5 Spare Parts: Miscellaneous (Continued)
Description Spare Part Number

Screw Kits (includes the following screws; refer to Appendix A, "Screw Listing," for more information on screw specifications and usage) For use only with computer models using Intel processors For use only with computer models using AMD processors Phillips PM3.0×3.0 screw Phillips PM2.5×10.0 screw Phillips PM2.5×7.0 screw Phillips PM2.5×5.0 screw Phillips PM2.5×4.0 screw 434747-001 431432-001

Phillips PM2.0×6.0 Screw Phillips PM2.0×5.0 captive screw Phillips PM2.0×4.0 screw Phillips PM2.0×3.0 screw

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Illustrated Parts Catalog

3.7 Sequential Part Number Listing
Table 3-6 Spare Parts: Sequential Part Number Listing
Spare Part Number 309674-001 364727-001 371693-001 394279-001 394279-011 394279-021 Description USB travel mouse USB digital drive (not illustrated) Headset Power cord for use in Canada, French Canada, Latin America, Thailand, and the United States Power cord for use in Australia Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord for use in the United Kingdom and Hong Kong Power cord for use in Italy Power cord for use in Denmark Power cord for use in Switzerland Power cord for use only with computer models using Intel processors in Japan Power cord for use only with computer models using Intel processors in the People's Republic of China Power cord for use in Korea Power cord for use in Israel Power cord for use only with computer models using AMD processors in India HP 65W PFC AC Adapter HP Backpack

394279-031 394279-061 394279-081 394279-111 394279-291 394279-AA1 394279-AD1 394279-BB1 394279-D61 402018-001 405527-001

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Illustrated Parts Catalog

Table 3-6 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 407159-001 Description 802.11b/g WLAN Mini Card module for use in the MOW countries listed below: Antigua & Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman Islands The Czech Republic Chile Columbia 407159-002 Croatia Cyprus Denmark The Dominican Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania

802.11b/g WLAN Mini Card module for use in the ROW countries listed below: China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea

407159-291

802.11b/g WLAN Mini Card module for use only with computer models using Intel processors in Japan

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Illustrated Parts Catalog

Table 3-6 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 407160-001 Description 802.11a/b/g WLAN Mini Card module for use only with computer models using AMD processors in the MOW countries listed below: Antigua & Barbuda Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Bermuda Brunei Bulgaria Canada The Cayman Islands The Czech Republic Chile Columbia 407160-002 Croatia Cyprus Denmark The Dominican Republic Egypt El Salvador Estonia Finland France Georgia Germany Greece Guam Guatemala Hong Kong Hungary Iceland India Indonesia Ireland Italy Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Monaco The Netherlands New Zealand Norway Oman Panama Paraguay The Philippines Poland Portugal Romania

802.11a/b/g WLAN Mini Card module for use only with computer models using AMD processors in the ROW countries listed below: China Ecuador Haiti Honduras Pakistan Peru Qatar South Korea

Maintenance and Service Guide

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Illustrated Parts Catalog

Table 3-6 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 407313-001 407674-001 Description HP Remote Control 802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the MOW1 countries listed below: Antigua & Barbuda Argentina Australia Bahamas Barbados Brunei Canada Chile Dominican Republic Guam Guatemala Hong Kong Panama India Indonesia Malaysia Mexico New Zealand Paraguay Saudi Arabia Taiwan The United States Vietnam

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Illustrated Parts Catalog

Table 3-6 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 407674-002 Description 802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the MOW2 countries listed below: Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Columbia Croatia Cyprus The Czech Republic Denmark Egypt El Salvador Estonia Finland France 407674-003 Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon The Philippines Poland Portugal Romania Russia Serbia and Montenegro Singapore Slovakia Liechtenstein Lithuania Luxembourg Malta Monaco The Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Turkey The United Kingdom Uzbekistan

802.11a/b/g WLAN Mini Card module for use only with computer models using Intel processors in the ROW countries listed below: China