Text preview for : HEWLET PACKARD - Pavilion zd 8000 Series All - Service Guide.pdf part of HEWET PACKARD PAVILION ZD 8000 SERIES ALL Service Manual HP Pavilion ZD 8000 series ALL
Back to : HEWLET PACKARD - Pavilion | Home
Maintenance and Service Guide
HP Pavilion zd8000 Notebook PC
Document Part Number: 372712-001
January 2005
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Pavilion zd8000 Notebook PC First Edition January 2005 Document Part Number: 372712-001
Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . 14 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 14 External Components . . . . . . . . . . . . . . . . . . . . . . . . 15 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 118
2 Troubleshooting
2.1 Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 2.2 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 25
3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 3.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 31 Notebook Major Components . . . . . . . . . . . . . . . . . 32 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . . 38 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 39 Media Center Edition Accessories . . . . . . . . . . . . . 310 Miscellaneous (Not Illustrated) . . . . . . . . . . . . . . . 311 Sequential Part Number Listing . . . . . . . . . . . . . . . 314
4 Removal and Replacement Preliminaries
4.1 4.2 4.3 4.4 4.5 4.6 4.7 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Considerations. . . . . . . . . . . . . . . . . . . . . . . Preventing Damage to Removable Drives . . . . . . . . Preventing Electrostatic Damage . . . . . . . . . . . . . . . Packaging and Transporting Precautions . . . . . . . . . Workstation Precautions . . . . . . . . . . . . . . . . . . . . . Grounding Equipment and Methods . . . . . . . . . . . . 41 42 43 44 45 46 47
iii
Maintenance and Service Guide
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 53 5.3 Preparing the Notebook for Disassembly . . . . . . . . 55 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510 5.5 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510 5.6 Memory Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 512 5.7 Mini PCI Communications Card . . . . . . . . . . . . . . 515 5.8 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517 5.9 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521 5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . 526 5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530 5.13 Infrared Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 536 5.14 Audio/USB Board . . . . . . . . . . . . . . . . . . . . . . . . 538 5.15 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 540 5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542 5.17 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549 5.18 Digital Drive Board . . . . . . . . . . . . . . . . . . . . . . . 552 5.19 Base Enclosure Fans . . . . . . . . . . . . . . . . . . . . . . 554 5.20 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 556 5.21 Heat Sink Module . . . . . . . . . . . . . . . . . . . . . . . . 558 5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560
6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index
iv
Maintenance and Service Guide
1
Product Description
The HP Pavilion zd8000 Notebook PC offers advanced modularity, Intel® Mobile Pentium® 4 processors, and extensive multimedia support.
HP Pavilion zd8000 Notebook PC
Maintenance and Service Guide
11
Product Description
1.1 Features
The following processors are available, varying by notebook model: Intel Pentium 4 560 (3.6-GHz) with 800-MHz front side bus (FSB) with HT Technology Intel Pentium 4 550 (3.4-GHz) with 800-MHz FSB with HT Technology Intel Pentium 4 540 (3.2-GHz) with 800-MHz FSB with HT Technology Intel Pentium 4 530 (3.0-GHz) with 800-MHz FSB with HT Technology Intel Pentium 4 520 (2.8-GHz) with 800-MHz FSB with HT Technology The following displays are available, varying by notebook model: 17.0-inch WSXGA+WVA (1680 × 1050) with Brightview TFT display with over 16.7 million colors 17.0-inch WXGA+WVA (1440 × 900) with Brightview TFT display with over 16.7 million colors 17.0-inch WXGA+WVA (1440 × 900) TFT display with over 16.7 million colors 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by notebook model Full-size Windows keyboard with full-size numeric keypad TouchPad pointing device, including a dedicated vertical scroll region and a button that enables/disables TouchPad operation. Integrated 10 Base-T/100 Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack
Maintenance and Service Guide
12
Product Description
Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11b and 802.11b/g WLAN device Support for one Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards External 180- and 135-watt AC adapter with 3-wire power cord, varying by notebook model 12-cell Li-Ion battery pack Stereo speakers with volume up, volume mute, and volume down buttons Support for the following optical drives: 8X Max DVD±RW/R and CD-RW Combo Drive 24X Max DVD/CD-RW Combo Drive Connectors: External monitor Universal Serial Bus (USB) v. 2.0 (four ports) RJ-11 (modem) RJ-45 (network) Audio-out (headphone) Audio-in (microphone) Power IEEE 1394 (select models only) S-Video-out (select models only) Infrared Expansion port 2 Digital Media Slot Digital drive bay ExpressCard
Maintenance and Service Guide
13
Product Description
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.16, "System Board," for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.
1.3 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance
Maintenance and Service Guide
14
Product Description
1.4 External Components
The external components on the front of the notebook are shown below and described in Table 1-1.
Front Components
Table 1-1 Front Components
Item
1 2 3
Component
Display release latch Stereo speakers (2) Power/standby light
Function
Opens the notebook. Produce stereo sound.
On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off.
On: Battery pack is charging. Blinking: Battery pack has reached a low-battery condition. On: Notebook is receiving AC power. On: A notebook drive is being accessed.
4
Battery light
5 6
AC power light Hard drive activity light
Maintenance and Service Guide
15
Product Description
The external components on the right side of the notebook are shown below and described in Table 1-2.
Right-Side Components
Table 1-2 Right-Side Components
Item
1
Component
Digital Media Slot
Function
Supports the following optional digital media: Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O), Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia card. Supports an optional ExpressCard. Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder.
2 3
ExpressCard slot 1394 port
16
Maintenance and Service Guide
Product Description
Table 1-2 Right-Side Components (Continued)
Item
4 5 6
Component
Expansion port 2 PC Card eject button PC Card slot
Function
Connects to an optional notebook expansion product. Ejects an optional PC Card from the PC Card slot. Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Also serves as a storage location for the optional mobile remote control. Supports an optional USB digital drive. Ejects an optional USB digital drive from the digital drive bay. Connect an optional 1.1- or 2.0-compliant USB device. Connects the modem cable. Connects an optional network cable. Provides airflow to cool internal components.
7 8 9 10 11 12
Digital drive bay Digital drive eject button USB ports (2) RJ-11 (modem) jack RJ-45 (network) jack Exhaust vent
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
Maintenance and Service Guide
17
Product Description
The external components on the left side of the notebook are shown below and described in Table 1-3.
Left-Side Components
Table 1-3 Left-Side Components
Item
1
Component
Exhaust vent
Function
Provides airflow to cool internal components.
Ä To prevent overheating, do nothard obstruct vents. Do not allow a
surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 2 3 4 USB port Audio-in (microphone) jack Audio-out (headphone) jack (2) Connects an optional 1.1- or 2.0-compliant USB device. Connects an optional monaural microphone. Connect optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. Supports an optical disc. The type of optical drive, such as a combination CD-ROM/DVD-ROM, varies by model.
5
Optical drive
18
Maintenance and Service Guide
Product Description
The external components on the rear panel of the notebook are shown below and described in Table 1-4.
Rear Panel Components
Table 1-4 Rear Panel Components
Item
1 2 3 4
Component
Security cable slot Power connector USB port S-Video-out jack
Function
Attaches an optional security cable to the notebook. Connects an AC adapter. Connects an optional 1.1- or 2.0-compliant USB device. Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. Connects an optional VGA external monitor or projector. Provides airflow to cool internal components.
5 6
External monitor port Exhaust vent
Ä To prevent overheating, do nothard obstruct vents. Do not allow a
surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
Maintenance and Service Guide
19
Product Description
The standard keyboard components of the notebook are shown below and described in Table 1-5.
Standard Keyboard Components
110
Maintenance and Service Guide
Product Description
Table 1-5 Standard Keyboard Components
Item
1 2
Component
caps lock key f1 to f12 keys (12)
Function
Enables caps lock and turns on the caps lock light. Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. In Windows, can be used like the keys on an external numeric keypad. Moves the cursor around the screen. In Windows, displays a shortcut menu for items beneath the pointer. In Windows, displays the Windows Start menu. Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness.
3
num lock key
4 5 6 7 8
Keypad keys (15) Arrow keys Windows applications key Windows logo key fn key
Maintenance and Service Guide
111
Product Description
The upper components of the keyboard are shown below and on the following page and described in Tables 1-6 and 1-7.
Upper Keyboard Components
112
Maintenance and Service Guide
Product Description
Table 1-6 Upper Keyboard Components
Item
1
Component
Power/standby button
Function
When the notebook is: Off, press to turn on the notebook. On, briefly press to initiate standby. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. stopped If the system hasMicrosoft Windows responding and shutdown procedures cannot be used, press and hold the power/standby button for at least 4 seconds to turn off the notebook.
2
Exhaust vents
Provide airflow to cool internal components.
Ä To prevent overheating, do nothard obstruct vents. Do not allow a
surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 3 4 5 6 Volume down button Volume mute button Volume up button Quick Launch buttons (2) Decreases system volume. Mutes or restores system volume. Increases system volume. Launch default multimedia, digital imaging, or music applications (varies by model). To reassign another application to a Quick Launch button, refer to "Using Custom Assignments and Schemes" in Chapter 2 of the Hardware and Software Guide included with the notebook.
Maintenance and Service Guide
113
Product Description
The top components of the notebook are shown below and described in Table 1-7.
Notebook Top Components
114
Maintenance and Service Guide
Product Description
Table 1-7 Notebook Top Components
Item
1 2 3 4
Component
TouchPad TouchPad light TouchPad button Wireless button Wireless light
Function
Moves the pointer and selects or activates items on the screen. On: TouchPad is enabled. Enables/disables the TouchPad. Turns the wireless network device on and off (select models only). On: An integrated wireless device has been enabled. On: caps lock is on. On: num lock or the numeric keypad is on. Scrolls up or down. Function like the left and right buttons on an external mouse.
5 6 7 8
Caps lock light Num lock light TouchPad scroll zone Left and right TouchPad buttons
Maintenance and Service Guide
115
Product Description
The external components on the bottom of the notebook are shown below and described in Table 1-8.
Bottom Components
Table 1-8 Bottom Components
Item
1
Component
Exhaust vents (4)
Function
Provide airflow to cool internal components.
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
116
Maintenance and Service Guide
Product Description
Table 1-8 Bottom Components (Continued)
Item
2
Component
Fans (2)
Function
Provide airflow to cool internal components.
Ä
To prevent overheating, do not obstruct fans. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
3
Hard drive bay Mini PCI compartment
Holds the internal hard drive. Holds an optional wireless LAN device.
Ä
To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.
4 5 6 7
Battery bay Battery pack release latch Label areas (2) Memory module compartment
Holds a battery pack. Releases a battery pack from the battery bay. Contains the notebook serial number and other applicable regulatory labels. Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.
Maintenance and Service Guide
117
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:
Memory module Mini PCI communications devices Hard drive Display Keyboard and TouchPad Audio Intel Pentium 4 processors PC Card
Ä
CAUTION: To properly ventilate the notebook, allow at least a 7.6--cm (3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.
118
Maintenance and Service Guide
2
Troubleshooting
Å
WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.
Using Computer Setup
Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus: 1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen.
To change the language, use the cursor control keys to navigate to the Advanced menu. To view navigation information, press f1. To return to the Computer Setup menu, press esc.
Maintenance and Service Guide
21
Troubleshooting
2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and restart the notebook:
Select Exit > Exit Saving Changes, and then press enter.
or
Select Exit > Exit Discarding Changes, and then press enter.
or
Select Exit > Load Setup Defaults, and then press enter.
4. When you are prompted to confirm your action, press f10.
Selecting from the Main Menu
Table 2-1 Main Menu
Select System Information To Do This Change the system time and system date. View identification information about the notebook. View specification information about the processor, memory and cache size, and system ROM.
22
Maintenance and Service Guide
Troubleshooting
Selecting from the Security Menu
Table 2-2 Security Menu
Select Administrator Password Power-on Password DriveLock Passwords To Do This Enter, change, or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. Settings are accessible DriveLock enter Computer Setup byonly when you turning on (not restarting) the notebook. Password Options (Password options can be selected only when a power-on password has been set.) Enable/disable: QuickLock QuickLock on standby QuickBlank
To enable QuickLock on standby or QuickBlank, you must first enable
QuickLock. Device Security Enable/disable: Diskette drive startup* CD-ROM or diskette startup
Settings for a DVD-ROM can be entered in the CD-ROM field.
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide
23
Troubleshooting
Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select Language Boot Order To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Allows electronic and information technology to be accessible to people with varying ranges of abilities. Displays the amount of video memory available on the notebook.
Accessibility Options
Video Memory
Selecting from the Tools Menu
Table 2-4 Tools Menu
Select Hard Drive Self Test To Do This Run a quick comprehensive self test on hard drives in the system that support the test features.
24
Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2-5 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Description "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Expansion Base (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive"
Maintenance and Service Guide
25
Troubleshooting
Table 2-5 Troubleshooting Flowcharts Overview (Continued)
Flowchart 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description "Flowchart 2.14--No OS Loading, Optical Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection"
26
Maintenance and Service Guide
Troubleshooting
Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.
N
Go to Is there power?
"Flowchart 2.2--No Power, Part 1."
Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?
N
Go to
"Flowchart 2.17--Nonfunction ing Device."
Y N
Go to Is there video? (no boot)
"Flowchart 2.6--No Video, Part 1."
Y N
Keyboard/ pointing device working? Go to
"Flowchart 2.18--Nonfunction ing Keyboard" or "Flowchart 2.19--Nonfunction ing Pointing Device."
Y N
Go to Is the OS loading?
"Flowchart 2.9--No Operating System (OS) Loading."
Y N
Connecting to network or modem?
Y N
Go to
"Flowchart 2.20--No Network/Modem Connection."
Go to Is there sound?
"Flowchart 2.15--No Audio, Part 1."
Y
End
Y
Maintenance and Service Guide
27
Troubleshooting
Flowchart 2.2--No Power, Part 1
No power (power LED is off).
Remove from expansion base (if applicable).
N
Power up on battery power? Reset power.* Power up on battery power?
N
Go to
"Flowchart 2.3--No Power, Part 2."
Y N
Power up on AC power? Reset power.*
Y N
Power up on AC power? Go to
"Flowchart 2.4--No Power, Part 3."
Y Y
Power up in docking device? Done
Y
N
1. Reseat the power cables in the expansion base and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working.
*NOTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.
Y
Done Power up in expansion base?
N
Go to
"Flowchart 2.8--Nonfunctioning Expansion Base (if applicable)."
28
Maintenance and Service Guide
Troubleshooting
Flowchart 2.3--No Power, Part 2
Continued from
"Flowchart 2.2--No Power, Part 1."
Visually check for debris in battery socket and clean if necessary.
Y
Power on? Done
N
Check battery by recharging it, moving it to another notebook, or replacing it.
N
Power on? Replace power supply (if applicable).
Y N
Go to Done Power on?
"Flowchart 2.4--No Power, Part 3."
Y
Done
Maintenance and Service Guide
29
Troubleshooting
Flowchart 2.4--No Power, Part 3
Continued from
"Flowchart 2.3--No Power, Part 2."
Plug directly into AC outlet.
Y
Power LED on? Done
N
Reseat AC adapter in notebook and at power source.
Y
Power on? Done External
N N
Power outlet active? Try different outlet.
Internal or external AC adapter? Internal Go to
Replace external AC adapter.
Y
Replace power cord.
N
Power on?
"Flowchart 2.5--No Power, Part 4."
Y Y
Done Power on? Done
N
210
Maintenance and Service Guide
Troubleshooting
Flowchart 2.5--No Power, Part 4
Continued from
"Flowchart 2.4--No Power, Part 3."
Open notebook.
Y
Loose or damaged parts?
N
Close notebook and retest.
Reseat loose components and boards and replace damaged items.
N
Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.
Y
Done
Maintenance and Service Guide
211
Troubleshooting
Flowchart 2.6--No Video, Part 1
No video.
Expansion base Stand-alone or expansion base? Stand-alone Internal or external display*? External Adjust brightness. Internal Adjust brightness. Go to
"Flowchart 2.7--No Video, Part 2."
*NOTE: To change from internal to external display, use the hotkey combination.
Y
Video OK? Done
N A
Press lid switch to ensure operation.
Y
Video OK? Done Video OK?
Y
Done
N
Check for bent pins on cable.
N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board
N
Video OK? Try another display. Internal and external video OK?
N
Replace system board.
Y
Done
Y
Done
212
Maintenance and Service Guide
Troubleshooting
Flowchart 2.7--No Video, Part 2
Continued from
"Flowchart 2.6--No Video, Part 1."
Remove notebook from expansion base, if connected.
Adjust display brightness.
Check brightness of external monitor.
N
Go to "A" in Video OK?
"Flowchart 2.6--No Video, Part 1."
Y
Video OK? Done
Y
Check that notebook is properly seated in expansion base, for bent pins on cable, and for monitor connection.
N
Try another external monitor.
Y
Video OK? Done Internal and external video OK?
Y
Done
N
N
Go to Adjust external monitor display.
"Flowchart 2.8--Nonfunctioning Expansion Base (if applicable)."
Maintenance and Service Guide
213
Troubleshooting
Flowchart 2.8--Nonfunctioning Expansion Base (if applicable)
Nonfunctioning expansion base.
Reseat power cord in expansion base and power outlet.
Check voltage setting on expansion base.
Reinstall notebook into expansion base.
Reset monitor cable connector at expansion base.
Y
Expansion base operating? Done
Y
Expansion base operating? Done
N
Replace the following expansion base components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Expansion base motor mechanism
N
Remove notebook, reseat all internal parts, and replace any damaged items in expansion base.
214
Maintenance and Service Guide
Troubleshooting
Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*
Reseat power cord in expansion base and power outlet.
No OS loading from hard drive, go to "Flowchart 2.10--No OS Loading,
Hard Drive, Part 1."
No OS loading from diskette drive, go to "Flowchart 2.13--No OS Loading,
Diskette Drive."
No OS loading from CD- or DVD-ROM drive, go to "Flowchart 2.14--No OS Loading,
Optical Drive."
No OS loading from network, go to "Flowchart 2.20--No Network/Modem
Connection."
*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.
Maintenance and Service Guide
215
Troubleshooting
Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.
Y
Nonsystem disk message?
Go to
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."
N
Reseat external hard drive.
Y
OS loading? Done
N N
Boot from CD?
Y
Check the Setup utility for correct booting order.
N
Boot from diskette?
Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."
Y
Change boot priority through the Setup utility and reboot.
N
Boot from hard drive?
Y
Done
N
Boot from hard drive?
Go to
"Flowchart 2.17--Nonfunctioning Device."
Y
216
Maintenance and Service Guide
Troubleshooting
Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from
"Flowchart 2.10--No OS Loading, Hard Drive, Part 1."
Reseat hard drive. 1. Replace hard drive. 2. Replace system board.
N
CD or diskette in drive?
Y
Hard drive accessible? Done
Y
Remove diskette and reboot.
N
Run FDISK.
Y
Boot from hard drive? Done Hard drive partitioned?
N
N N
Boot from diskette drive? Go to
"Flowchart 2.13--No OS Loading, Diskette Drive."
Y N
Hard drive formatted?
Create partition, and then format hard drive to bootable c:\ prompt.
Y N
Hard drive accessible?
Y
Y
Notebook booted? Done
Format hard drive and bring to a bootable c:\ prompt.
Y
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."
N
Go to
"Flowchart 2.12--No OS Loading, Hard Drive, Part 3."
Load OS using Operating System Disc (if applicable).
Maintenance and Service Guide
217
Troubleshooting
Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from
"Flowchart 2.11--No OS Loading, Hard Drive, Part 2."
N
System files on hard drive? Install OS and reboot.
Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?
Y
Done
N
Run SCANDISK and check for bad sectors.
N Y
Diagnostics on diskette? Replace hard drive.
N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.
Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.
Y
Done
218
Maintenance and Service Guide
Troubleshooting
Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done
N
Y
Nonsystem disk message? Bootable diskette in drive?
N
Install bootable diskette and reboot notebook.
N N
Boot from another device? Go to
"Flowchart 2.17--Nonfunction ing Device."
Y
Check diskette for system files. Try different diskette.
Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?
Y
1. Replace diskette drive. 2. Replace system board.
N Y
Y Y
Is diskette drive boot order correct? Reset the notebook. Refer to
Section 1.2, "Resetting the Notebook," for
OS loading?
Done
N
N
instructions.
Change boot priority using the Setup utility.
Go to
"Flowchart 2.17--Nonfunctioning Device."
Maintenance and Service Guide
219
Troubleshooting
Flowchart 2.14--No OS Loading, Optical Drive
No OS loading from CD-ROM or DVD-ROM drive.
Y
Disc in drive? Bootable disc in drive?
N
N
Install bootable disc.
Y
Try another bootable disc.
Install bootable disc and reboot notebook.
Y
Boots from CD or DVD? Done
N Y
Reseat drive. Boots from CD or DVD? Done
N N
Booting from another device? Go to
"Flowchart 2.17--Nonfunctioning Device."
Y Y
Boot order correct?
Reset the notebook. Refer to
Section 1.2, "Resetting the Notebook," for
Go to
"Flowchart 2.17--Nonfunctioning Device."
N
Correct boot order using the Setup utility.
instructions.
220
Maintenance and Service Guide
Troubleshooting
Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done
N
Y
Notebook in expansion base (if applicable)? Undock Internal audio?
N
Go to
"Flowchart 2.16--No Audio, Part 2."
N
Go to
"Flowchart 2.16--No Audio, Part 2."
Y
Replace the following expansion base components one at a time, as applicable. Check audio status after each change. 1. Reseat expansion base audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace expansion base audio board. 5. Replace backplane board. 6. Replace I/O board.
Y
Go to
"Flowchart 2.17--Nonfunctioning Device."
Audio?
Done
N
Maintenance and Service Guide
221
Troubleshooting
Flowchart 2.16--No Audio, Part 2
Continued from
"Flowchart 2.15--No Audio, Part 1."
N
Audio driver in OS configured? Reload audio drivers.
Y N
Correct drivers for application? Load drivers and set configuration in OS.
Y
Connect to external speaker.
N
Audio?
Y
Replace audio board and speaker connections in notebook (if applicable).
Y
Audio? Done
N
1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
222
Maintenance and Service Guide
Troubleshooting
Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.
Reseat device.
Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
N
Clear CMOS.
Y
Any physical device detected? Fix or replace broken item. Go to
Reattach device. Close notebook, plug in power, and reboot.
Replace hard drive.
"Flowchart 2.9--No Operating System (OS) Loading."
N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?
N
Y
Replace diskette drive.
Y
Done
Done
Maintenance and Service Guide
223
Troubleshooting
Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.
Connect notebook to good external keyboard.
N
External device works? Replace system board.
Y
Reseat internal keyboard connector (if applicable).
N
OK? Replace internal keyboard or cable.
Y Y
Done OK? Done
N
Replace system board.
224
Maintenance and Service Guide
Troubleshooting
Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.
Connect notebook to good external pointing device.
N
External device works? Replace system board.
Y
Reseat internal pointing device connector (if applicable).
N
OK? Replace internal pointing device or cable.
Y Y
Done OK? Done
N
Replace system board.
Maintenance and Service Guide
225
Troubleshooting
Flowchart 2.20--No Network/Modem Connection
No network or modem connection.
N
Network or modem jack active? Replace jack or have jack activated.
Y Y
Digital line? Connect to nondigital line.
N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?
Y
Done
Y
Disconnect all power from the notebook and open.
N
Replace NIC/modem (if applicable).
Y
Reseat NIC/modem (if applicable). OK? Done
N
Replace system board.
226
Maintenance and Service Guide
3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Serial Number Location
Maintenance and Service Guide
31
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components
32
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components
Item
1
Description
Spare Part Number
Display assemblies (include wireless antenna boards and cables) 17.0-inch, WSXGA+WVA with Brightview 17.0-inch, WXGA+WVA with Brightview 17.0-inch, WXGA+WVA 374723-001 374722-001 374721-001
2
Switch cover For use on notebook models with wireless For use on notebook models without wireless 374754-001 380444-001 378771-001
3 4
LED Board (includes cable) Keyboards Belgium Brazil Denmark France French Canada Germany Greece International Italy Latin America Norway Portugal Saudi Arabia 374741-181 374741-201 374741-081 374741-051 374741-121 374741-041 374741-151 374741-B31 374741-061 374741-161 374741-091 374741-131 374741-171 Spain Sweden/Finland Switzerland United Kingdom Asia Pacific, Australia, Canada, Hong Kong, People's Republic of China, and the United States
374741-071 374741-101 374741-111 374741-031 374741-001
5 6
Top cover (includes TouchPad) Broadcomm Bluetooth® wireless board
374750-001 376651-001
Maintenance and Service Guide
33
Illustrated Parts Catalog
Notebook Major Components
34
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
7
Description
System boards (include disk cell RTC battery) M24P with 256 MB RAM M24P with 128 MB RAM M22P with 64 MB RAM
Spare Part Number
374711-001 374709-001 374707-001 374761-001
8 9
Audio/USB board (includes cable) Processors (include thermal pad) Intel Pentium 4 560 (3.6-GHz) Intel Pentium 4 550 (3.4-GHz) Intel Pentium 4 540 (3.2-GHz) Intel Pentium 4 530 (3.0-GHz) Intel Pentium 4 520 (2.8-GHz)
377213-001 374718-001 374717-001 374716-001 374715-001 380030-001 374758-001 380029-001 380027-001
10 11 12 13 14
Heat sink module (includes left fan and thermal paste) Modem board Base enclosure middle fan Base enclosure right fan Optical drives (include bezel) Dual Format, Double Layer 8X Dual Format, Light Scribe 8X DVD±RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive
382079-001 383608-001 374737-001 374735-001 374752-001 378521-001
15 16a 16b
Base enclosure Speakers Left Right
Maintenance and Service Guide
35
Illustrated Parts Catalog
Notebook Major Components
36
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
17
Description
Hard drives (include frame) 7200-rpm 60-GB 5400-rpm 100-GB 80-GB 374732-001 380258-001 374731-001 4200-rpm 100-GB 80-GB 60-GB 40-GB
Spare Part Number
374730-001 374729-001 374728-001 378767-001
18
Mini PCI communications cards 802.11b/g, for use in most of the world (MOW) 802.11b/g, for use in the rest of the world (ROW) 802.11a/b/g combination card, for use in the United States 373047-001 373048-001 376650-001 374760-001
19 20
Infrared board (includes cable) Memory modules (400-MHz DDR2) 1024 MB 512 MB 256 MB
374726-001 374725-001 374724-001 374759-001 374746-001
21
Digital drive board (includes cable) Miscellaneous Plastics Kit
22a 22b
Includes: Hard drive cover (includes 4 captive screws) Memory module compartment cover (includes 2 captive screws) Not illustrated: Notebook feet SD Card slot space saver PC Card slot space saver Battery pack, 12-cell, 2.2-AHr 374762-001
23
Maintenance and Service Guide
37
Illustrated Parts Catalog
3.3 Miscellaneous Plastics Kit
Table 3-2 Spare Part Number 374746-001
Item
1 2 3 4 5
Description
Hard drive cover (includes 4 captive screws)
Spare Part Number
Memory module compartment cover (includes 2 captive screws) Notebook feet (7) SD Card slot space saver PC Card slot space saver
38
Maintenance and Service Guide
Illustrated Parts Catalog
3.4 Mass Storage Devices
Table 3-3 Spare Part Number Information
Item
1
Description
Optical drives Dual Format, Double Layer 8X Dual Format, Light Scribe 8X DVD±RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive
Spare Part Number
382079-001 383608-001 374737-001 374735-001
2
Hard drives (include frame) 7200-rpm 60-GB 5400-rpm 100-GB 80-GB 374732-001 380258-001 374731-001 4200-rpm 100-GB 80-GB 60-GB 40-GB 374730-001 374729-001 374728-001 378767-001
Maintenance and Service Guide
39
Illustrated Parts Catalog
3.5 Media Center Edition Accessories
Table 3-4 Spare Part Number Information
Item 1 2 3 4
Description
Dual TV Tuner/Digital Video Recorder TV tuner stand TV tuner AC adapter Media Center mini remote control Not illustrated: Audio/Video Cable Kit Coaxial Cable Kit Entertainment Y-cable Miscellaneous Cable Kit
Spare Part Number 377553-001 377559-001 377555-001 375705-001 377557-001 377556-001 375759-001 377558-001
310
Maintenance and Service Guide
Illustrated Parts Catalog
3.6 Miscellaneous (Not Illustrated)
Table 3-5 Spare Part Information
Description AC adapters 180 watt, 3-wire plug--for use on all notebook models 135 watt, 3-wire plug--for use only on notebook models with Intel Pentium 4 530 (3.0-GHz) and Intel Pentium 4 520 (2.8-GHz) processors HP remote control Logo Kit Wired headset with volume control USB 1.1 digital drive USB 1.1 diskette drive USB travel mouse Screw Kit (includes the following screws; refer to Appendix C, "Screw Listing," for more information on screw specifications and usage) 374743-001 378768-001 Spare Part Number
371694-001 374748-001 371693-001 364727-001 344897-001 309674-001 374744-001
Phillips PM2.5×4.0 screw Phillips PM2.0×4.0 screw Phillips PM2.0×7.0 round head screw Phillips PM2.0×3.0 screw Phillips PM2.0×7.0 screw Phillips PM1.5×2.0 screw Phillips PM2.0×5.0 screw
Maintenance and Service Guide
311
Illustrated Parts Catalog
Table 3-5 Spare Part Information (Continued)
Description Power cords (3-wire plug, for use with 135-watt AC adapters) For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Denmark Hong Kong and the United Kingdom Italy People's Republic of China Switzerland 373979-011 373979-021 373979-001 373979-081 373979-031 373979-061 373979-AA1 373979-111 Spare Part Number
312
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-5 Spare Part Information (Continued)
Description Power cords (3-wire plug, for use with 180-watt AC adapters) For use in: Australia and New Zealand Brazil Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Denmark Hong Kong and the United Kingdom Italy People's Republic of China Switzerland 345252-011 345252-201 345252-021 345252-001 345252-081 345252-031 345252-061 345252-AA1 345252-111 Spare Part Number
Maintenance and Service Guide
313
Illustrated Parts Catalog
3.7 Sequential Part Number Listing
Table 3-6 Sequential Part Number Listing
Spare Part Number
309674-001 344897-001 345252-001
Description
USB travel mouse USB 1.1 diskette drive Power cord, with 3-wire plug, for use with 180-watt AC adapters in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Power cord, with 3-wire plug, for use with 180-watt AC adapters in Australia and New Zealand Power cord, with 3-wire plug, for use with 180-watt AC adapters in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord, with 3-wire plug, for use with 180-watt AC adapters in Hong Kong and the United Kingdom Power cord, with 3-wire plug, for use with 180-watt AC adapters in Italy Power cord, with 3-wire plug, for use with 180-watt AC adapters in Denmark Power cord, with 3-wire plug, for use with 180-watt AC adapters in Switzerland Power cord, with 3-wire plug, for use with 180-watt AC adapters in Brazil
345252-011 345252-021
345252-031 345252-061 345252-081 345252-111 345252-201
314
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-6 Sequential Part Number Listing (Continued)
Spare Part Number
345252-AA1 364727-001 371693-001 371694-001 373047-001 373048-001 373979-001
Description
Power cord, with 3-wire plug, for use with 180-watt AC adapters in the People's Republic of China USB digital drive Wired headset with volume control HP remote control 802.11b/g Mini PCI communications card, for use in most of the world (MOW) 802.11b/g Mini PCI communications card, for use in the rest of the world (ROW) Power cord, with 3-wire plug, for use with 135-watt AC adapters in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Power cord, with 3-wire plug, for use with 135-watt AC adapters in Australia and New Zealand Power cord, with 3-wire plug, for use with 135-watt AC adapters in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord, with 3-wire plug, for use with 135-watt AC adapters in Hong Kong and the United Kingdom Power cord, with 3-wire plug, for use with 135-watt AC adapters in Italy
373979-011 373979-021
373979-031 373979-061
Maintenance and Service Guide
315
Illustrated Parts Catalog
Table 3-6 Sequential Part Number Listing (Continued)
Spare Part Number
373979-081 373979-111 373979-AA1 374707-001 374709-001 374711-001 374715-001 374716-001 374717-001 374718-001 374721-001
Description
Power cord, with 3-wire plug, for use with 135-watt AC adapters in Denmark Power cord, with 3-wire plug, for use with 135-watt AC adapters in Switzerland Power cord, with 3-wire plug, for use with 135-watt AC adapters in the People's Republic of China System board M22P with 64 MB RAM (includes disk cell RTC battery) System board M24P with 128 MB RAM (includes disk cell RTC battery) System board M24P with 256 MB RAM (includes disk cell RTC battery) Intel Pentium 4 520 (2.8-GHz) processor, includes thermal pad Intel Pentium 4 530 (3.0-GHz) processor, includes thermal pad Intel Pentium 4 540 (3.2-GHz) processor, includes thermal pad Intel Pentium 4 550 (3.4-GHz) processor, includes thermal pad Display assembly, 17.0-inch, WXGA+WVA, includes wireless antenna boards and cables
316
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-6 Sequential Part Number Listing (Continued)
Spare Part Number
374722-001 374723-001 374724-001 374725-001 374726-001 374728-001 374729-001 374730-001 374731-001 374732-001 374735-001 374737-001 374741-001 374741-002 374741-031 374741-041
Description
Display assembly, 17.0-inch, WXGA+WVA with Brightview, includes wireless antenna boards and cables Display assembly, 17.0-inch, WSXGA+WVA with Brightview, includes wireless antenna boards and cables 256-MB memory module, 400 MHz DDR2 512-MB memory module, 400 MHz DDR2 1024-MB memory module, 400 MHz DDR2 4200-rpm, 60-GB hard drive, includes frame and connector 4200-rpm, 80-GB hard drive, includes frame and connector 4200-rpm, 100-GB hard drive, includes frame and connector 5400-rpm, 80-GB hard drive, includes frame and connector 7200-rpm, 60-GB hard drive, includes frame and connector 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive Keyboard for use in Asia Pacific, Australia, Canada, Hong Kong, People's Republic of China, and the United States Keyboard for use in International Keyboard for use in United Kingdom Keyboard for use in Germany
Maintenance and Service Guide
317
Illustrated Parts Catalog
Table 3-6 Sequential Part Number Listing (Continued)
Spare Part Number
374741-051 374741-061 374741-071 374741-081 374741-091 374741-101 374741-111 374741-121 374741-131 374741-151 374741-161 374741-171 374741-181 374743-001 374744-001 374746-001 374748-001 374750-001
Description
Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Denmark Keyboard for use in Norway Keyboard for use in Sweden/Finland Keyboard for use in Switzerland Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Greece Keyboard for use in Latin America Keyboard for use in Saudi Arabia Keyboard for use in Belgium AC adapter, 180 watt, 3-wire plug--for use on all notebook models Miscellaneous Screw Kit Miscellaneous Plastics Kit Logo Kit Top cover (includes TouchPad)
318
Maintenance and Service Guide
Illustrated Parts Catalog
Table 3-6 Sequential Part Number Listing (Continued)
Spare Part Number
374752-001 374754-001 380030-001 374758-001 374759-001 374760-001 374761-001 374762-001 374774-001 377553-001 376650-001 376651-001 377213-001 375705-001 377555-001 377556-001
Description
Base enclosure Switch cover for use with notebook models with wireless Heat sink module (includes left fan and thermal paste) Modem board USB Digital Drive board Infrared board with cable Audio/USB board Battery pack, 12-cell, 2.2-AHr Screw Kit HP Dual TV Tuner/Digital Video Recorder 802.11a/b/g combination card, for use in the United States Broadcomm Bluetooth wireless card Intel Pentium 4 560 (3.6-GHz) processor, includes thermal pad HP Media Center mini remote control Dual Tuner AC adapter Dual Tuner Coaxial Cable Kit
Maintenance and Service Guide
319
Illustrated Parts Catalog
Table 3-6 Sequential Part Number Listing (Continued)
Spare Part Number
377557-001 377558-001 377559-001 378521-001 378767-001 378768-001
Description
Dual Tuner Cable Kit Dual Tuner Miscellaneous Cable Kit Dual Tuner Plastic Stand Speakers, left and right 4200-rpm, 40-GB hard drive, includes frame and connector AC adapters, 135 watt, 2-wire plug--for use only on notebook models with Intel Pentium 4 530 (3.0-GHz) and Intel Pentium 4 520 (2.8-GHz) processors LED board 5400-rpm, 100-GB hard drive, includes frame and connector Switch cover for use with notebook models without wireless Base enclosure right fan Base enclosure middle fan Dual Format, Double Layer 8X Dual Format, Light Scribe
378771-001 380258-001 380444-001 380027-001 380029-001 382079-001 383608-001
320
Maintenance and Service Guide
4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Phillips P0 screwdriver 5.0-mm socket for system board screwlocks Flat-bladed screwdriver Tool kit--includes connector removal tool, loopback plugs, and case utility tool
Maintenance and Service Guide
41
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and Connectors
Ä
CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
42
Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care."
Maintenance and Service Guide
43
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.
44
Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment: To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a sensitive component or assembly. Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide
45
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations: Cover the workstation with approved static-shielding material (refer to Table 4-2, "Static-Shielding Materials"). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.
46
Maintenance and Service Guide
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin. Other grounding equipment recommended for use in preventing electrostatic damage includes: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials
Maintenance and Service Guide
47
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.
Table 4-1 Typical Electrostatic Voltage Levels
Relative Humidity Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V
A product can be degraded by as little as 700 V.
Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Table 4-2 Static-Shielding Materials
Material Antistatic plastic Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage Protection Level 1,500 V 7,500 V 5,000 V
48
Maintenance and Service Guide
5
Removal and Replacement Procedures
This chapter provides removal and replacement procedures. There are 69 screws and screw locks, in 9 different sizes, that must be removed, replaced, or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing." for detailed information on screw sizes, locations, and usage.
Maintenance and Service Guide
51
Removal and Replacement Procedures
5.1 Serial Number
Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.
Serial Number Location
52
Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be referenced when removing notebook components.
Disassembly Sequence Chart
Section
5.3
Description
Preparing the notebook for disassembly Battery pack Hard drive
# of Screws Removed
0 4 to remove hard drive cover 0 to remove hard drive 4 to disassemble hard drive 0 1 1 loosened 4 to remove hard drive cover
5.4 5.5 5.6 5.7
Notebook feet Optical drive Memory module Mini PCI communications card
Å
To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. 5
5.8
Switch cover
Maintenance and Service Guide
53
Removal and Replacement Procedures
Disassembly Sequence Chart (Continued)
Section
5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22
Description
LED board Keyboard Display assembly Top cover Infrared board Audio/USB board Bluetooth board System board Speakers Digital drive board Base enclosure fans Modem board Heat sink module Processor
# of Screws Removed 1 2 4 20 1 1 0 2 screw locks 7 screws 2 on left speaker 1 on right speaker 2 2 on left fan 4 on right fan 1 4 0
54
Maintenance and Service Guide
Removal and Replacement Procedures
5.3 Preparing the Notebook for Disassembly
Before you begin any removal or installation procedures: 1. Shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord.
Battery Pack Spare Part Number Information
Battery pack, 12-cell, 2.2-AHr 374762-001
4. Remove the battery pack by following these steps: a. Turn the notebook upside down with the front panel toward you.
Maintenance and Service Guide
55
Removal and Replacement Procedures
b. Slide and hold the battery release latch 1 toward the front of the notebook. (The left edge of the battery pack disengages from the notebook.) c. Lift the right edge of the battery pack up and swing it to the left 2. d. Remove the battery pack.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
56
Maintenance and Service Guide
Removal and Replacement Procedures
5. Remove the hard drive by following these steps: a. Loosen the four PM2.0×5.0 screws 1 that secure the hard drive cover to the notebook. b. Remove the hard drive cover 2. drive cover is included in the Miscellaneous The hardKit, spare part number 374746-001. Plastics
Removing the Hard Drive Cover
Maintenance and Service Guide
57
Removal and Replacement Procedures
Hard Drive Spare Part Number Information
7200-rpm 60-GB 5400-rpm 100-GB 80-GB 4200-rpm 100-GB 80-GB 60-GB 40-GB 374732-001 380258-001 374731-001 374730-001 374729-001 374728-001 378767-001
c. Grasp the mylar tab 1 on the left side of the hard drive and slide the hard drive to the left 2 to disconnect it from the system board. d. Remove the hard drive 3.
Removing the Hard Drive
58
Maintenance and Service Guide
Removal and Replacement Procedures
e. Remove the four PM2.5×4.0 screws 1 that secure the hard drive frame to the hard drive. f. Lift the frame straight up 2 to remove if from the hard drive.
Removing the Hard Drive Frame and Connector
Reverse the above procedure to install and reassemble the hard drive.
Maintenance and Service Guide
59
Removal and Replacement Procedures
5.4 Notebook Feet
The notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 374746-001.
Replacing the Notebook Feet
5.5 Optical Drive
Spare Part Number Information
Dual Format, Double Layer 8X Dual Format, Light Scribe 8X DVD±RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive 382079-001 383608-001 374737-001 374735-001
1. Prepare the notebook for disassembly (refer to Section 5.3).
510
Maintenance and Service Guide
Removal and Replacement Procedures
2. Remove the PM2.0×8.0 screw 1 that secures the optical drive to the notebook. 3. Insert a thin tool, such as a paper clip, into the media tray release hole 2. (The optical drive media tray releases from the optical drive.) 4. Use the media tray frame to slide the optical drive outward 3. 5. Remove the optical drive.
Removing the Optical Drive
Reverse the above procedure to install an optical drive.
Maintenance and Service Guide
511
Removal and Replacement Procedures
5.6 Memory Module
Spare Part Number Information
1024-MB, 400 MHz DDR2 512-MB, 400 MHz DDR2 256-MB, 400 MHz DDR2 374726-001 374725-001 374724-001
1. Prepare the notebook for disassembly (refer to Section 5.3).
512
Maintenance and Service Guide
Removal and Replacement Procedures
2. Loosen the PM2.0×5.0 screw 1 that secures the memory module compartment cover to the notebook. 3. Lift the left edge of the cover up and swing it to the right 2. 4. Remove the memory module compartment cover.
The memory module compartment cover is included in the Miscellaneous Plastics Kit, spare part number 374746-001.
Removing the Memory Module Compartment Cover
Maintenance and Service Guide
513
Removal and Replacement Procedures
5. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module board. (The back edge side of the board rises away from the notebook.) 6. S