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Toshiba Personal Computer Satellite P100 Series Maintenance Manual

TOSHIBA CORPORATION
File Number 960-Q02

Copyright © 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein. Toshiba Personal Computer Satellite P100 Series Maintenance Manual First edition January 2006 Disclaimer The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Satellite P100 Series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks Intel, Intel SpeedStep, Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. i Link is a trademark of Sony Corporation. TruSurround XT, Trubass, Dialog Clarity, SRS and (·)symbol are trademarks of SRS Labs, Inc. TruSurround XT technology is in corporated under license from SRS Labs, Inc. Other trademarks and registered trademarks not listed above may be used in this manual.

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Preface
This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Satellite P100 Series. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field. SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: "Danger" indicates the existence of a hazard that could result in death or serious bodily injury, if the safety instruction is not observed. WARNING: "Warning" indicates the existence of a hazard that could result in bodily injury, if the safety instruction is not observed. CAUTION: "Caution" indicates the existence of a hazard that could result in property damage, if the safety instruction is not observed. NOTE: "Note" contains general information that relates to your safe maintenance service.
Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly. Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire. If you replace the battery pack or RTC battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

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The manual is divided into the following parts: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendices Hardware Overview describes the Satellite P100 system unit and each FRU. Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Replacement Procedures describes the removal and replacement of the FRUs. The appendices describe the following: Handling the LCD Module Board layout Pin assignments Keyboard scan/character codes Key layout Wiring diagrams BIOS Rewrite Procedures EC/KBC Rewrite Procedures Reliability

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Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type. Key operation Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third. User input Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the computer that appears on its display is presented in the typeface below:
Format complete System transferred

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Table of Contents
Chapter 1 1.1 1.2 1.3 1.4 Hardware Overview

Features ..........................................................................................................................1 System Block Diagram ..................................................................................................7 2.5-inch Hard Disk Drive.............................................................................................11 Optical Drive................................................................................................................16 1.4.1 1.4.2 DVD-ROM & CD-R/RW Drive.............................................................16 DVD Super Multi Drive.........................................................................21

1.5 1.6

Keyboard......................................................................................................................27 TFT Color Display.......................................................................................................28 1.6.1 1.6.2 LCD Module ..........................................................................................28 FL Inverter Board...................................................................................29

1.7 1.8

Power Supply ...............................................................................................................30 Batteries .......................................................................................................................32 1.8.1 1.8.2 1.8.3 Main Battery...........................................................................................32 Battery Charging Control .......................................................................33 RTC battery ............................................................................................34

1.9

AC Adapter ..................................................................................................................35

Chapter 2 2.1 2.2 2.3

Troubleshooting Procedures

Troubleshooting .............................................................................................................1 Troubleshooting Flowchart............................................................................................3 Power Supply Troubleshooting .....................................................................................7 Procedure 1 Procedure 2 Procedure 3 Procedure 4 Procedure 5 Power Status Check ...................................................................7 Error Code Check ......................................................................9 Connection Check....................................................................10 Charging Check .......................................................................10 Replacement Check ................................................................ 12

2.4

System Board Troubleshooting .................................................................................. 13

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Procedure 1 Procedure 2 Procedure 3 Procedure 4 2.5 Procedure 1 Procedure 2 Procedure 3 2.6 Procedure 1 Procedure 2 Procedure 3 Procedure 4 Procedure 5 2.7 Procedure 1 Procedure 2 2.8 Procedure 1 Procedure 2

Message Check ....................................................................... 14 Debugging Port Check............................................................ 16 Diagnostic Test Program Execution Check ............................ 21 Replacement Check ................................................................ 21 FDD Head Cleaning Check .................................................... 22 Diagnostic Test Program Execution Check ............................ 23 Connector Check and Replacement Check............................. 24 Partition Check........................................................................ 26 Message Check ....................................................................... 27 Format Check.......................................................................... 28 Diagnostic Test Program Execution Check ............................ 29 Connector Check and Replacement Check............................. 30 Diagnostic Test Program Execution Check ............................ 31 Connector Check and Replacement Check............................. 32 Diagnostic Test Program Execution Check ............................ 33 Connector Check and Replacement Check............................. 34

USB FDD Troubleshooting ........................................................................................ 22

2.5" HDD Troubleshooting......................................................................................... 26

Keyboard Troubleshooting ......................................................................................... 31

Touch pad Troubleshooting ........................................................................................ 33

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2.9

Display Troubleshooting..............................................................................................35 Procedure 1 Procedure 2 Procedure 3 Procedure 4 External Monitor Check...........................................................35 Diagnostic Test Program Execution Check .............................35 Connector and Cable Check ....................................................36 Replacement Check .................................................................37 Diagnostic Test Program Execution Check .............................38 Connector Check and Replacement Check..............................38 Diagnostic Test Program Execution Check .............................39 Connector Check and Replacement Check..............................39 Diagnostic Test Program Execution Check .............................41 Connector Check and Replacement Check..............................41 Transmitting-Receiving Check ................................................42 Antennas' Connection Check ...................................................43 Replacement Check .................................................................44 Diagnostic Test Program Execution Check .............................45 Connector Check......................................................................45 Replacement Check .................................................................46

2.10

Optical Disk Drive Troubleshooting............................................................................38 Procedure 1 Procedure 2

2.11

Modem Troubleshooting..............................................................................................39 Procedure 1 Procedure 2

2.12

LAN Troubleshooting..................................................................................................41 Procedure 1 Procedure 2

2.13

Wireless LAN Troubleshooting...................................................................................42 Procedure 1 Procedure 2 Procedure 3

2.14

Sound Troubleshooting................................................................................................45 Procedure 1 Procedure 2 Procedure 3

2.15

VGA Troubleshooting..................................................................................................47 Procedure 1 Procedure 2 Diagnostic Test Program Execution Check .............................47 Connector Check and Replacement Check.............................47 Diagnostic Test Program Execution Check .............................49 Connector Check and Replacement Check.............................49 Diagnostic Test Program Execution Check .............................50 Connector Check and Replacement Check.............................50

2.16

Fingerprint Troubleshooting ........................................................................................49 Procedure 1 Procedure 2

2.17

Bluetooth Troubleshooting ..........................................................................................50 Procedure 1 Procedure 2

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Chapter 3 Test Program for Field 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 Tests and Diagnostics Software Overview ................................................................. 3-3 Executing the Diagnostic Test ................................................................................... 3-4 Subtest names............................................................................................................. 3-8 System Test.............................................................................................................. 3-11 Memory Test............................................................................................................ 3-13 Keyboard Test.......................................................................................................... 3-16 Display Test ............................................................................................................. 3-19 Floppy Disk Test...................................................................................................... 3-34 Hard Disk Test ......................................................................................................... 3-36 Real Time Clock Test .............................................................................................. 3-39 Cache Memory Test................................................................................................. 3-41 High Resolution Display Test.................................................................................. 3-43 Multimedia Test ....................................................................................................... 3-49 MEMORY2 Test...................................................................................................... 3-50 Error Codes and Error Status Names ....................................................................... 3-52 Running Test............................................................................................................ 3-54 DMI INFORMATION............................................................................................. 3-55 3.17.1 3.17.2 3.18 3.19 3.20 3.18.1 Check DMI Information................................................ 3-55 Write DMI Information...................................................3-55 Operations..................................................................3-57

Log Utilities ............................................................................................................. 3-57 System Configuration .............................................................................................. 3-59 Running Test Edit Item............................................................................................ 3-60 3.20.1 3.20.2 Function Description......................................................3-60 Operation Description...................................................3-60

3.21

Common Tests an Operation ..................................................................................... 3-62

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3.21.1 3.21.2 3.21.3 3.21.4 3.21.5 Chapter 4 4.1

How to operate a window ................................................3-62 How to Stop the Test Program ........................................... 3-62 Test Status Screen .........................................................3-62 Test Stop Display............................................................3-64

How to enter data ................................................................. 3-64 Replacement Procedures

Overview.................................................................................................................... 4-1 Safety Precautions................................................................................................ 4-2 Before You Begin ................................................................................................ 4-3 Disassembly Procedure........................................................................................ 4-4 Assembly Procedure ............................................................................................ 4-5 Tools and Equipment ........................................................................................... 4-5 Screw Tightening Torque .................................................................................... 4-6 Grip Color ............................................................................................................ 4-6 Screw Notation .................................................................................................... 4-7

4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17

Battery pack ............................................................................................................... 4-8 PC card..................................................................................................................... 4-10 HDD......................................................................................................................... 4-12 Wireless LAN card .................................................................................................. 4-16 Memory module....................................................................................................... 4-18 Keyboard.................................................................................................................. 4-21 LED Board ............................................................................................................... 4-24 Optical disk drive..................................................................................................... 4-26 Display assembly ..................................................................................................... 4-28 Bluetooth assembly.................................................................................................. 4-33 Cover assembly........................................................................................................ 4-38 Touch pad................................................................................................................. 4-40 Audio board ............................................................................................................ 4-40 Fingerprint board ..................................................................................................... 4-41 USB board................................................................................................................ 4-42 System board............................................................................................................4-45

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4.18 4.19 4.20

CPU..........................................................................................................................4-47 VGA heat sink..........................................................................................................4-50 LCD unit / FL inverter ............................................................................................. 4-52

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Appendices Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Appendix H Appendix I Handling the LCD Module ........................................................................... A-1 Board Layout .................................................................................................B-1 Pin Assignments.............................................................................................C-1 Keyboard Scan/Character Codes .................................................................. D-1 Key Layout.....................................................................................................E-1 Wiring Diagrams............................................................................................ F-1 BIOS Rewrite Procedures ............................................................................. G-1 EC/KBC Rewrite Procedures........................................................................ H-1 Reliability........................................................................................................I-1

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Chapter 1 Hardware Overview

Chapter 1
1 Hardware Overview

Hardware Overview

1-2

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Hardware Overview

Chapter 1

Chapter 1
1.1 1.2 1.3 1.4

Contents

Features ..........................................................................................................................1 System Block Diagram ..................................................................................................7 2.5-inch Hard Disk Drive.............................................................................................11 Optical Drive................................................................................................................16 1.4.1 1.4.2 DVD-ROM & CD-R/RW Drive ............................................................16 DVD Super Multi Drive.........................................................................21

1.5 1.6

Keyboard......................................................................................................................27 TFT Color Display.......................................................................................................28 1.6.1 1.6.2 LCD Module ..........................................................................................28 FL Inverter Board...................................................................................29

1.7 1.8

Power Supply ...............................................................................................................30 Batteries .......................................................................................................................32 1.8.1 1.8.2 1.8.3 Main Battery...........................................................................................32 Battery Charging Control .......................................................................33 RTC battery ............................................................................................34

1.9

AC Adapter ..................................................................................................................35

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1-1

Chapter 1
Figures Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 Figure 1-5 Figure 1-6 Figure 1-7

Hardware Overview

Front of the computer and the system units configuration ................................6 System block diagram........................................................................................7 2.5-inch HDD...................................................................................................11 DVD-ROM & CD-R/RW drive .......................................................................16 DVD Super Muti drive.....................................................................................21 Keyboard..........................................................................................................27 LCD module.....................................................................................................28

Tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 1-6 Table 1-7 Table 1-8 Table 1-9 Table 1-10 Table 1-11 Table 1-12 Table 1-13 Table 1-14 2.5-inch HDD dimensions ...............................................................................11 2.5-inch HDD specifications............................................................................12 DVD-ROM & CD-R/RW drive outline dimensions........................................16 DVD-ROM & CD-R/RW drive specifications ................................................17 DVD Super Multi drive outline dimensions ....................................................21 DVD Super Multi drive specifications ............................................................22 LCD module specifications..............................................................................28 FL inverter board specifications ......................................................................29 Power supply output rating ..............................................................................31 Battery specifications.......................................................................................32 Time required for charges of main battery ......................................................33 Data preservation time .....................................................................................33 Time required for charges of RTC battery.......................................................34 AC adapter specifications ................................................................................35

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Chapter 1 Hardware Overview
Features

1.1

Features
The Satellite P100 (Intel Platform) series are 2 spindle PCs running Intel® Celeron® M Processor 410 or higher. Intel® CoreTM Solo Processor T1300 or higher. Intel® CoreTM Duo Processor T2300 or higher.

The features are listed below. Microprocessor Microprocessor that is used will be different by the model. It supports processors as follows Intel Core Duo T2300(1.66GHz) T2400(1.83GHz), T2500 (2GHz), T2600(2.16Gz) , T2700(2.33Gz) Intel Core Solo T1400(1.83GHz) T1300 (1.66GHz) FSB : 667MHz Intel Celeron-M (Yonah core based) 410 420 430 FSB 533MHz Max. power consumption : 31W Memory Two DDRII SO-DIMM (533/667MHz specification compliant) up to 4GB can be upgraded through Memory Module Slot. Maximum upgradeable system memory may depend on the model

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Chapter 1 Hardware Overview
VRAM Shared with System RAM for Intel 945 GM. NVIDIA G71M /G72MV/G73M external graphics for Intel 945 PM. HDD 40GB, 60GB, 80GB, 100GB, and 120GB internal drives. 2.5 inch x 9.5mm height. 160GB internal drives. 2.5 inch x 12.7mm height. USB FDD (Option) Toshiba external USB FDD for option Display LCD 17.1-inch, WXGA+ (1,440x 900 dots), High-brightness, CSV, amorphous silicon TFT color display. 17.1-inch, WSXGA+ (1,680x1, 050 dots), High-brightness, CSV, amorphous silicon TFT color display. CRT Supported via a RGB connector. TV-out The 4-pin S-Video port is compatible with PAL or NTSC TV standard.

DVI Digital Video Interface port supported

Keyboard Toshiba Standard keyboard with 103 keys (desktop-style), Support Windows keys & Application keys. (Toshiba standard layout) Standard pitch, 2.5mm travel length. Multi-langue support

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Chapter 1 Hardware Overview
PC card slot The PC card slot (PCMCIA) accommodates one 5mm Type II card. The slot support 16-bit PC cards and Card Bus PC cards. Card Bus supports 32-bit PC cards. Optical devices A DVD-ROM & CD-R/RW drive or DVD Super Multi drive is equipped. Battery The RTC battery is equipped inside the computer. It is good with no external power source for 1month on average. The main battery is a detachable lithium ion battery. 6 cell Li-Ion 10.8v/4000mAh 9 cell Li-Ion 10.8v/6000mAh USB (Universal Serial Bus) 4 USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also supported. Sound system Internal stereo speaker, Harman/Kardon (Odessey II) ­GGEC, external monaural microphone connector, Line in, stereo headphone connector/SPDIF is also equipped. Wireless LAN The wireless LAN is equipped on the mini card slot. LAN/MODEM Connectors for LAN and Modem are separately mounted. CIR CIR is equipped for Remote controller

1394 One 1394 port is equipped.

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Chapter 1 Hardware Overview
Express Card ExpressCard/34 and ExpressCard/54 are supported. Multiple Digital Media Card Slot MD/MS/MS pro/SDIO/MMC are supported Bluetooth USB Bluetooth Module (BTO) V2.0 & EDR(Enhanced Data Rate) equipped Security Kensington Lock, Fingerprint ­Enhanced Lock is also equipped.

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Chapter 1 Hardware Overview

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Chapter 1 Hardware Overview

Figure 1-1 Front of the computer and the system units' configuration

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Chapter 1 Hardware Overview

1.2

System Block Diagram

Figure 1-2 shows the system block diagram.

Figure 1-2 System block diagram for Intel Platform Platform

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Chapter 1 Hardware Overview
The PC contains the following components. CPU Intel Core Duo T2300(1.66GHz) T2400(1.83GHz), T2500 (2GHz), T2600(2.16Gz) , T2700(2.33Gz) Intel Core Solo T1400(1.83GHz) T1300 (1.66GHz) FSB : 667MHz Intel Celeron-M (Yonah core based) 410 420 430 FSB 533MHz Memory Two memory slots capable of accepting DDRII-SDRAM 256MB, 512MB or 1GB memory modules for a maximum of 4GB. · · · 200-pin SO-DIMM 1.8V operation PC2 4200 support/PC2

BIOS ROM (Flash memory) · 8Mbit

Chipset This gate array has the following elements and functions. · North Bridge (Intel 945GM/945PM (GMCH, C-step)) - - - - Dothan-M processor System Bus support DRAM Controller : DDRII 533/667 support DMI 1466-ball 37.5mmx37.5mm Mirco FC-BGA Package

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Chapter 1 Hardware Overview

·

South Bridge (Intel 82801GBM (ICH7-M)) - - - - - - - - - - - - - - - - PCI slot PCI Express IDE controller Serial ATA Host Controller DMA controller USB host interface USB 2.0 host controller UHCI host controller Interrupt controller SM Bus interface ACPI Power management Firmware Hub interface Low Pin count (LPC) interface Real time clock Intel High Definition Audio Interface 652-pin 31mmx31mm mBGA Package

PC card controller (PCI7412, Texas Instrument-made) - PCI Interface (PCI Rev. 2.3) - PC Card Controller VGA controller · Intel VGA - VRAM 64MB/128MB - LVDS NVIDIA G71M /G72MV/G73M - VRAM 128MB/256MB/512MB - LVDS

·

Other main system chips · · · · Clock Generator (ICS-made ICS954206 x 1) EC/KBC (NS97551 x 1) HD Audio Audio AMP (Maxim 9750x1)

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Chapter 1 Hardware Overview
Mini Card Wireless LAN card (BTO) 2.4GHz DSSS/OFDM LAN card is equipped. Conformity with IEEE 802.11b/g and IEEE 802.11a/b/g.. Transfer speed maximum is 54Mbit/sec. supports 128bit WEP. LAN (Intel) Controls LAN. Intel EP82562T (Ekron) supports 10/100M LAN Intel 82573L (Vidalia) supports GigaLan. MODEM (Conexant x 1) Supported by on board Modem + DAA daughter card. Data and FAX transmission is available. Supports ITU-TV.90. The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MOD Blue tooth Mini USB Bluetooth Module (BTO) V2.0.

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Chapter 1 Hardware Overview

1.3

2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm. Contains a 2.5-inch magnetic disk and magnetic heads. Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications.

Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions
Standard value Parameter TOSHIBA MK1032GS X TOSHIBA MK8032GS X TOSHIBA MK6032GS X 69.85 9.5 100.0 101/102 101/102 101//102 97/98 101/102 TOSHIBA MK4032GS X TOSHIBA MK1234GS X

Width (mm) Outline dimens ions Height (mm) Depth (mm) Weight (g)

Parameter FUJITSU MHV2040 BH Outline dimensi ons Width (mm) Height (mm) Depth (mm) Weight (g) 96 (min.) FUJITSU MHV2060 BH

Standard value FUJITSU MHV2080 BH FUJITSU MHV2100 BH FUJITSU MHV2120 BH FUJITSU MHV2160 BT

70.0 9.5 100.0 101(Max) 12.7

135 (max)

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Chapter 1 Hardware Overview
Parameter HITACHI HTS541040G9 SA00 Width (mm) Outlin e dimen sions Height (mm) Depth (mm) Weight (g) 97/ 98 (max.) Standard value HITACHI HTS541060G9 SA00 HITACHI HTS541080G9 SA00 HITACHI HTS541010G9 SA00

69.85 9.5 100.0 101/102(max.) 101/102(max.) 101/102(max.)

Parameter HITACHI HTS721060G9AT00 Width (mm) Outline dimensi ons Height(mm) Depth (mm) Weight (g)

Standard value HITACHI HTS721080G9AT00 69.85 9.5 100.2 HITACHI HTS721010G9AT00

115 Max

Table 1-2 2.5-inch HDD specifications
Specification Parameter Storage size (formatted) Speed (RPM) Data transfer speed (Mbits/s) Interface transfer rate (MB/s) Storage density (Kbpi) Track density (Ktpi) Average random seek time (read) (ms) Average random seek time (write) (ms) Power-on-to-ready (sec) 43312 4 (typical)/10 sec (Max) 236-456 150 (Ultra DMA Mode) 393.7 Toshiba MHV2100 BH 120GB Toshiba MK1032G SX 100GB Toshiba MK8032G SX 80GB 5,400 218-419 Toshiba MK6032G SX 60GB Toshiba MK4032GS X 40 GB

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Chapter 1 Hardware Overview

Specification Parameter FUJITSU MHV2120B H 120GB FUJITSU MHV2100B H 100GB FUJITSU MHV2080B H 80GB FUJITSU MHV2060B H 60GB FUJITSU MHV2040B H 40GB FUJITSU MHV2160BT

Storage size (formatted) Speed (RPM) Data transfer speed (Mbits/s) bus transfer rate (MB/s) Buffer Size Number of Sectors

160GB

5,400 236.1~ 465.0 218~ 429 218~ 429 218~ 429

4,200

150 (Max).

150 ATA7/SERIAL ATA1.0a/Serial ATAII 1.2 interface support 8MB 195,371,568 117,210,240 156,301,488 78,140,160

312,581,808 7.14

Average random seek time (read) (ms) Average random seek time (write) (ms) Power-on-to-ready (sec)

12

5.56

3.5/ 10 (max.)

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Chapter 1 Hardware Overview

Specification Parameter HITACHI HTS541040G9SA 00 HITACHI HTS541040G9S A00 HITACHI HTS541040G9 SA00 HITACHI HTS541040G9S A00

Storage size (formatted) Speed (RPM) Data transfer speed(Mbits/s) bus transfer rate (MB/s) Buffer Size Track /mm density (TPI) Average random seek time (read) (ms)
Average random seek time (write) (ms)

40GB

60GB

80GB 5,400

100GB

493

493

493

493

150 ATA7/SERIAL ATA1.0a/Serial ATAII 1.2 interface support 8192
195,371,568

8192
156,301,488

8192
117,210,240

16384
78,140,160

12 5.55 4 (typ.) / 10 (max.)

Power-on-to-ready (sec)

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Chapter 1 Hardware Overview

Specification Parameter HITACHI HTS721060G9AT00 HITACHI HTS721080G9AT00 HITACHI HTS721010G9AT00

Storage size (formatted) Speed (RPM) Data transfer speed(Mbits/s) bus transfer rate (MB/s) Buffer Size Track /mm density (TPI) Average random seek time (read) (ms)
Average random seek time (write) (ms)

60GB

80GB 7,200
267-629

100GB

150 ATA7/SERIAL ATA1.0a/Serial ATAII 1.2 interface support 16385
117,210,240

16385
156,301,488

16385
195,371,568

10 11 4

Power-on-to-ready (sec)

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Chapter 1 Hardware Overview

1.4

Optical Drive

1.4.1 DVD-ROM & CD-R/RW Drive The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CD/DVD-ROM and CD-R/RW. It is a high-performance drive that reads DVD at maximum 8-speed and CD at maximum 24-speed. The DVD-ROM & CD-R/RW drive is shown in Figure 1-4. The dimensions and specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-3, Table 1-4.

Figure 1-4 DVD-ROM & CD-R/RW drive Table 1-3 DVD-ROM & CD-R/RW drive outline dimensions
Parameter Maker Outline dimensions Width (mm) Height (mm) Depth (mm) Mass (g) 129 180±10g MATSUSHITA (UJDA770TT-A) Standard value HLDS (GCC-4244N.ATAKN0) 128 12.7 (excluding projections) 127 160±10g 127 180g TSST (TS-L462C/TOHJ.I,)

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Chapter 1 Hardware Overview Table 1-4 DVD-ROM & CD-R/RW drive specifications (1/3)
Parameter Drive Specification MATSUSHITA (UJDA770TT-A) Read (KB/s)

DVD-ROM MAX 8X CAV (MAX 10800 KB/s)
CD-ROM MAX 24X CAV (MAX 3600 KB/s)

Data transfer speed

Write

CD-R 4X , 8X (CLV), 16XZCLV, MAX. 24X(CAV) CD-RW 4X (CLV) High Speed CD-RW 4X, 8X, 10X (CLV) Ultra Speed CD-RW 8X, 10X (CLV), MAX. 24X (CAV)
16.6 MB/s :PIO mode4 16.6 MB/s :Multi word mode2 33.3 MB/s :Ultra DMA mode2

ATAPI interface (MB/s) Access time (ms) (Random) CD-ROM DVD-ROM

130ms 180ms 2MB
CD-DA, CD-ROM, CD-R, CD-RW CD-ROM XA , Disc. PhotoCD(Muilti Session) Video CD,CD-Extra(CD+),CD-text DVD-ROM, DVD-Video DVD-RAM(2.6GB/4.7GB) DVD-R, DVD-RW (Ver. 1.1) (Supporting Multi Border) DVD+R, DVD+RW (Supporting Multi Session)

Buffer memory

CD

Supported disk format DVD

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Chapter 1 Hardware Overview Table 1-4 DVD-ROM & CD-R/RW drive specifications (2/3)
Parameter Drive Specification HLDS (GCC-4244N.ATAKN0) DVD-ROM Single Layer3.3x -8x (CAV):Approx. 4,710 r/min Dual Layer3.3x -8x (CAV): Approx. 5,180 r/min DVD-Video 1.7x -4x (CAV): Approx. 2,600r/min DVD-R 3.95GB1.7x -4x (CAV): Approx. 2,600 r/min 4.7GB1.7x -4x (CAV): Approx. 2,360 r/min DVD-RW 4.7GB 1.7x -4x (CAV): Approx. 2,360 r/min DVD-RAM 2.6GB2x (ZCLV): Approx. 2,120 -4,700 r/min 4.7GB2x (ZCLV): Approx. 1,400 -3,230 r/min DVD+R Single Layer1.7x -4x (CAV): Approx. 2,360 r/min Double Layer1.7x -4x (CAV): Approx. 2,360 r/min DVD+RW 1.7x -4x (CAV): Approx. 2,360 r/min CD-ROM 10.3x -24x (CAV): Approx. 4,860 -5,670 r/min CD-R 10.3x -24x (CAV): Approx. 4,860 -5,200 r/minCD-RW 10.3x -24x (CAV): Approx. 4,860 -5,200 r/min CD-R 4xCLV, 10xCLV, 10-16xPCAV, 24xMAX.CAV CD-RW Normal Disc4xCLV High speed Disc4x, 10xCLV Ultra speed Disc10xCLV, 10-16xPCAV, 24xMAX.CAV Rotational Speed (CD-R/RW)4xCLV: Approx. 800 -2,020 r/min10xCLV: Approx. 2,000-5,050 r/min24xMAX.CAV: Approx. 4,860 -5,200 r/min 33.3 Mbytes/s max. (Ultra DMA Mode 2) 16.6 Mbytes/s max. (DMA MW Mode 2) 16.6 Mbytes/s max. (PIO Mode 4) 110ms (typ.) 120ms (typ.) 2MB

Read (KB/s)

Data transfer speed

Write

ATAPI interface (MB/s) Access time (ms) (Random) CD-ROM DVD-ROM

Buffer memory

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CD Supported disk format DVD

CD-ROM Mode1&2S CD-ROM XA Modo2 (Form1&2) CD-DA, CD-I, CD-Extra/CD-Plus, Video-CD DVD-ROM DVD Video DVD-R (General, Authoring) DVD-RW (Single/Multi-boarder, Packet) DVD-RAM DVD+R/RW

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Chapter 1 Hardware Overview Table 1-4 DVD-ROM & CD-R/RW drive specifications (3/3)
Parameter Drive Specification TSST (TS-L462C/TOHJ,I.) CD-ROM Max. 24X (3,600 KB/sec) CAV 24X CD-RW Max. 24X (3,600 KB/sec) CAV 24X DVD-Single Max 8X (10,800 KB/sec) DVD-Dual Max 6 (10,800 KB/sec) CD-R Max. 24X (3,600 KB/sec) P-CAV 24X/20X/16X CLV 0X/8X/4X CD-RW Max. 4X (600 KB/sec) CLV 4X HS CD-RW Max. 10X (1,500 KB/sec) CLV 10X US CD-RW Max. 24X (3,600 KB/sec) P-CAV 24X/16X PIO Mode4 Max 16.6 MB/sec DMA Multiword Mode2 Max 16.6 MB/sec ULTRA DMA Mode2 Max 33.2 MB/sec 130ms (typ.) 150ms (typ.) 2MB CD-DA (Red Book) - Standard Audio CD & CD-TEXT CD-ROM (Yellow Book Mode1 & 2) - Standard Data CD-ROM XA (Mode2 Form1 & 2) - Photo CD, MultiSession CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge) CD-Extra/ CD-Plus (Blue Book) - Audio & Text/Video Video-CD (White Book) - MPEG1 Video CD-R (Orange Book Part II) CD-RW & HSRW (Orange Book Part III Volume1 & Volume2) Super Audio CD (SACD) Hybrid type US & US+ RW DVD-ROM (Book 1.02), DVD-Dual DVD-Video (Book 1.1) DVD-R (Book 1.0, 3.9G) DVD-R (Book 2.0, 4.7G) - General & Authoring DVD+R (Version 1.0), DVD+R DL DVD+RW DVD-RW (Non CPRM & CPRM)

Read (KB/s)

Data transfer speed

Write

ATAPI interface (MB/s) Access time (ms) (Random) CD-ROM DVD-ROM

Buffer memory

CD

Supported disk format

DVD

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1.4.2 DVD Super Multi Drive The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD/DVD-ROM, CD-R/RW, DVD±R/±RW and DVD-RAM. It is a high-performance drive that reads DVD-ROM at maximum 8-speed and CD at maximum 24-speed. Write speed of DVD±R/±RW and DVD-RAM is different depending on the drive. The DVD Super Multi drive is shown in Figure 1-5. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-5, Table 1-8.

Figure 1-5 DVD Super Multi drive Table 1-5 DVD Super Multi drive outline dimensions
Parameter Maker Width (mm) Height (mm) Depth (mm) Mass (g) 129.0 190±10g 127 185±7g Panasonic UJ-850BTJV-A Standard value HLDS GMA-4082N-ATAKK0 128 12.7 127 190±10g 129.4 190±10g Pioneer DVR-K16TBS TEAC DV-W28EA

Outline Dimensi ons

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Chapter 1 Hardware Overview Table 1-6 DVD Super Multi drive specifications (1/4)
Parameter Drive Specification Panasonic (UJ-850BTJV-A)
DVD-ROM MAX 8X CAV (MAX 10800 KB/s) CD-ROM MAX 24X CAV (MAX 3600 KB/s) CD-R 4X , 8X (CLV) , MAX. 12x, 16x, 24X (ZCLV) CD-RW 4X (CLV) HS-RW 4X, 8X, 10X (CLV) US-RW 8x, 10X (CLV) ,Max.16X DVD-R 1X, 2X (CLV), MAX.4x, 6x, 8X (ZCLV) DVD-R DL 2X (CLV) ,MAX.4X ZCLV) DVD-RW 1X, 2X (CLV), MAX.6X (ZCLV) DVD+R 2.4X (CLV), MAX.4x, 6x, 8X (ZCLV) DVD+R DL 2.4X (CLV) ,MAX.4X ZCLV) DVD+RW 2.4X (CLV), MAX.4x, 6x ZCLV), 8X (CAV) DVD-RAM 2X, 3X,3X-5X (ZCLV) 8cm media 2X CLV) PIO mode 16.6 MB/s :PIO mode4 DMA mode 16.6 MB/s :Multi word mode2 Ultra DMA mode 33.3 MB/s :Ultra DMA mode2

Read(KB/s)

Data transfer speed

Write

ATAPI interface (MB/s) Access time (ms) CD-ROM DVD-ROM

150 (Random) 180 (Random) 2MB CD-DA,CD-ROM,CD-ROM XA

Buffer memory

CD

Photo CD (Multi-Session) Video CD, CD-Extra(CD+),CD-text Hybrid SACD

Supported disk format DVD

DVD-VIDEO, DVD-ROM, DVD-R(3.9GB, 4.7GB), DVD-R DL DVD-R:3.9GB Read Only DVD-RW(Ver.1.1) , DVD-RAM DVD-RAM:2.6GB:Read Only DVD+R, DVD+R DL, DVD+RW

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Chapter 1 Hardware Overview Table 1-2 DVD Super Multi drive specifications (2/4)
Parameter Drive Specification HLDS (GSA-4082N.ATAKN0) DVD-R/RW/ROM 8x/8x/8x max. DVD-RAM (Ver.1.0)2x (Ver.2.2)2x, 3x, 5x DVD-Video (CSSCompliant Disc)4x max.(Single/Dual layer) DVD+R/+RW 8x/8xmax. DVD+R DL4xmax. CD-R/RW/ROM 24x/24x/24x max. CD-DA (DAE) 20x max. DVD-R DVD-R DVD-RW DVD-RAM DVD+R DVD+R DVD+RW CD-R CD-RW 2x CLV, 4x ZCLV, 8x CAV DL2x CLV 1x, 2x CLV, 4x ZCLV 2x, 3x ZCLV, 5x PCAV(Ver.2.2) 2.4x CLV, 4x ZCLV, 8x PCAV DL2.4x CLV 2.4x, 3x CLV, 4xZCLV 10x CLV, 16x, 24x ZCLV 4x, 10x CLV (High Speed: 10x ) ( Ultra Speed and Ultra Speed Plus: 10x )

Read(KB/s)

Data transfer speed Write

ATAPI interface (MB/s) Access time (ms) CD-ROM DVD-ROM

33.3 Mbytes/s max. (Ultra DMA Mode 2) 16.6 Mbytes/s max. (DMA MW Mode 2) 16.6 Mbytes/s max. (PIO Mode 4) 140 (Random) 160 (Random) 2MB CD-ROM, CD-ROM XA, CD-I, Video CD, CD-Extra and CD-Text, Photo CD (Single and Multi session), CD-DA Super Audio CD (Compatible layer in Hybrid type) CD-R discs conforming to "Orange Book Part 2 CD-RW discs conforming to "Orange Book Part 3 DVD-ROM, DVD-R(Ver.1.0, Ver. 2.0 for Authoring) , DVD-RAM(Ver.1.0) DVD-R(Ver. 2.1 for General), DVD-R DL, DVD-RW, DVD-RAM(Ver.2.2),DVD+R(SL/DL) and DVD+RW

Buffer memory

CD Supported disk format DVD

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Chapter 1 Hardware Overview Table 1-6 DVD Super Multi drive specifications (3/4)
Parameter Drive Specification Pioneer(DVR-K16TBA) 8X CAV at DVD-ROM (Single Layer),DVD-R/ RW and +R / RW 6X CAV at DVD-ROM (Dual-Layer), DVD-R DL and +R DL 5X Zone CLV at DVD-RAM 24XCAV at CD-ROM andCD-R/ RW 8X Zone CLV at DVD-R / +R and +RW 6X Zone CLV at DVD-RW 5X Zone CLV at DVD-RAM 4X Zone CLV at DVD-R DL (Dual Layer) and +R DL (Double Layer) 24X Zone CLV at CD-R / RW SFF-8020,SFF-8090 Ver.5 IDE Data Transfer Mode PIO Mode 4, Multi Word DMA Mode 2, UltraDMA Mode2 ) 130 (Random) 150 (Random) 2MB KODAK Photo CD Single and Multi-session CD Extra (CD PLUS) Video CD CD text data (Read / Write) CD-R discs (Read/ Write) CD-RW discs (Read/ Write) DVD-ROM DVD-R Ver.2.00 for General(Read/ Write) DVD-R DL Ver.3.0 (Read/Write) DVD-RW Ver.1.0 &1.1 &1.2(Read/ Write) DVD+R Ver.1.0 & 1.11& 1.2 (Read/Write) DVD+RDL Ver1.0(Read / Write) DVD+RW Ver.1.1& 1.2 (Read/Write) DVD+RW high speed Ver.1.0 (Read/Write) DVD-RAM Ver.2.0 &2.1 (Read/ Write)

Read(KB/s)

Data transfer speed

Write

ATAPI interface (MB/s)

Access time (ms)

CD-ROM DVD-ROM

Buffer memory

CD

Supported disk format

DVD

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Chapter 1 Hardware Overview Table 1-6 DVD Super Multi drive specifications (4/4)
Parameter Drive Specification TEAC (DV-W28EA) 8X CAV at DVD-ROM (Single Layer),DVD-R/ +R 4X CAV at DVD-RW/ +RW 4X CAV at DVD+R (Dual Layer), DVD-R DL and +R DL 3X-5X Zone CLV at DVD-RAM 24XCAV at CD-ROM 20XCAV at CD-R/ RW CD-R 10-24X (ZCLV),10X(CLV),4X(CLV) CD-RW 10X(CLV) DVD-R 2-8X (ZCLV),2X(CLV),1X ( CLV) DVD-RW 2-4X (ZCLV), 2X(CLV),1X ( CLV) DVD-RAM 35X (ZCLV),2.4X(CLV) DVD+R 2.4-8X ( ZCLV),2.4X( CLV) DVD+R( Double layer) 2.4( CLV ) DVD+RW 2.4-4X ( ZCLV ),2.4X ( CLV ) SFF-8020,SFF-8090 Ver.5 IDE Data Transfer Mode PIO Mode 4, Multi Word DMA Mode 2, UltraDMA Mode2 130 (Random) 130 (Random) 2MB CD-DA CD-ROM Mode 1,Mode 2 CD-ROM XA Mode2 ( Form 1, Form 2) Photo CD (signal/multi-session) Enhanced CD, CD-tEXT DVD-ROM DVD-R (General .Authoring ) DVD-RW DVD-Video DVD-RAM ( 4.7G,2.6GB) DVD+R,DVD+R ( Double layer),DVD+RW

Read(KB/s)

Data transfer speed

Write

ATAPI interface (MB/s)

Access time (ms)

CD-ROM DVD-ROM

Buffer memory

CD

Supported disk format DVD

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1.5

Keyboard

The Satellite P100 comes with a "desktop-style" keyboard built into it. This means it is fullsized and features a full set of numeric function keys (also known as calculator keys) on the right-hand side. Unlike other notebooks computers with smaller keyboards, there is no 'Numeric Mode' or any numeric keyboard overlay. Figure 1-6 is a view of the keyboard.

Figure 1-6 Keyboard
See Appendix E for details of the keyboard layout.

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1.6

TFT Color Display

The TFT color display is 17.1 inch and consists of LCD module and FL inverter board. 1.6.1 LCD Module The LCD module used for the TFT color display uses a backlight as the light source and can display with 1,440x 900 dots (WXGA+) or 1,680x1,050 dots(WSXGA+) resolution. Figure 1-7 shows a view of the LCD module and Table 1-8 lists the specifications.

Figure 1-7 LCD Module Table 1-7 LCD module specifications
Specifications(WSXGA+) Item LG-Philips LP171WE02TL05 Number of Dots Dot spacing (mm) Samsung LTN170WPL02-E Specifications(WXGA+) LG-Philips LP171WX2A4K7 Samsung LTN170WXL05-E 1,440x 900 0.297(H)× 0.297(V) AU B170PW0 3 V1

1,680x1,050

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1.6.2 FL Inverter Board The FL inverter board supplies a high frequency current to illuminate the LCD module FL. Table 1-10 lists the FL inverter board specifications.

Table 1-8 FL inverter board specifications
Specifications Item Input Voltage (V) Power (W) Voltage (Vrms) Output Current (f=55KHz)
(mArms)

PI FL9030 8 ~ 20 5 1500 6

SUMIDA IV002 7.5 ~ 21

1500 ~ 1900

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1.7

Power Supply

The power supply supplies 23 different voltages to the system board. The power supply microcontroller has the following functions. 1. 2. 3. 4. 5. 6. 7. 8. Judges if the DC power supply (AC adapter) is connected to the computer. Detects DC output and circuit malfunctions. Controls the battery icon, and DC IN icon. Turns the battery charging system on and off and detects a fully charged battery. Turns the power supply on and off. Provides more accurate detection of a low battery. Calculates the remaining battery capacity. Controls the transmission of the status signal of the main battery.

Table 1-9 lists the power supply output specifications.

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Chapter 1 Hardware Overview Table 1-9 Power supply output rating
Power supply Yes/No

Name

Voltage [V]

Power OFF Suspend mode

Power OFF Boot mode

No Battery

Object

VCC_CORE VTT +1.8V +1.5V +0.9V +1.8VSUS +1.5V_S5 USBPWR0 USBPWR1 USBPWR2 AVDD

1.484 0.748 1.05 1.8 1.2 0.9 1.8 1.8 5 5 5 5

No No No No Yes Yes Yes Yes Yes Yes No

No No No No No No Yes No No No No

No No No No No No No No No No No

CPU CPU, 915GM, ICH4-M CPU, 915GM,ICH4-M 915GM,ICH4-M DDR2-SDRAM RC410MB, DDR2-SDRAM SB400 USB USB USB MAX9750 Clock Generator, Thermal Sensor, Mini-PCI, SDRAM(SPD), 915GM, SB400, FWH, LAN, LCD, PCMCIA, EC, LED, Audio Codec Mini-PCI, HDD, ODD, TP, CRT, PCMCIA, FAN Card Cont, Mini-PCI, MDC PC-Card, USB ICH4-M EC/KBC, System LED ICH4-M (RTC) 915GM

+3V

3.3

No

No

No

+5V 3VSUS 5VSUS 3V_S5 3VPCU VCCRTC +2.5V

5 3.3 5 3.3 3 2.0 -3.6 2.5

No Yes Yes Yes Yes Yes NO

No No No Yes Yes Yes NO

No No No No No Yes NO

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1.8

Batteries

The PC has the following two batteries. Main battery Real time clock (RTC) battery Table 1-10 lists the specifications for these two batteries.

Table 1-10 Battery specifications
Battery Name Sanyo Main battery 9 cell Sanyo 6 Cells Real time clock (RTC) battery 693013 Lithium ion Lithium ion 10.8v 3V 4000mAh 16mAh Battery Element Output Voltage 10.8v Capacity 6000mAh

1.8.1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected. In Standby, the main battery maintains the current status of the computer.

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1.8.2 Battery Charging Control Battery charging is controlled by a power supply microprocessor. The power supply microprocessor controls power supply and detects a full charge when the AC adaptor and battery are connected to the computer. Battery Charge When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off. Refer to the following Table 1-11.

Table 1-11 Time required for charges of main battery
Condition Power On Charge Power Off Charge Charging Time About 6 hours About 3 hours

Charge is stopped in the following cases. 1. The main battery is fully charged 2. The main battery is removed 3. Main battery or AC adapter voltage is abnormal 4. Charging current is abnormal Data preservation time When turning off the power in being charged fully, the preservation time is as following Table 1-12.

Table 1-12 Data preservation time
Condition Standby Hibernation preservation time About 3 days About 1 month

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1.8.3 RTC Battery The RTC battery provides the power supply to maintain the date, time, and other system information in memory. Table 1-13 lists the Time required for charges of RTC battery and data preservation time.

Table 1-13 Time required for charges of RTC battery
Condition Power ON (Lights Power LED) Data preservation tome (Full-charged) Time About 24 hours About a month

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1.9

AC Adapter

The AC adapter is used to charge the battery. Table 1-14 lists the AC adapter specifications.

Table 1-14 AC adapter specifications
Parameter With Led Power Input voltage Input frequency Input current Output voltage Output current 5A 1.5A DELTA/ LITE-ON 75W AC 100V/240V Specification DELTA/ LITE-ON 90W AC 100V/240V 50Hz/60Hz 1.8A DC 15V 6A 8A 1.8A DELTA/LITE-ON 120W AC 100V/240V

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Chapter 2 Troubleshooting Procedures

2-1

[CONFIDENTIAL]

2

2-2

[CONFIDENTIAL]

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Chapter 2
2.1 2.2 2.3

Contents

Troubleshooting .............................................................................................................1 Troubleshooting Flowchart............................................................................................3 Power Supply Troubleshooting......................................................................................7 Procedure 1 Procedure 2 Procedure 3 Procedure 4 Procedure 5 Power Status Check ...................................................................7 Error Code Check ......................................................................9 Connection Check....................................................................10 Charging Check .......................................................................10 Replacement Check ................................................................ 12

2.4

System Board Troubleshooting................................................................................... 13 Procedure 1 Procedure 2 Procedure 3 Procedure 4 Message Check ....................................................................... 14 Debugging Port Check............................................................ 16 Diagnostic Test Program Execution Check .............................21 Replacement Check .................................................................21 FDD Head Cleaning Check .....................................................22 Diagnostic Test Program Execution Check .............................23 Connector Check and Replacement Check..............................24 Partition Check.........................................................................26 Message Check ........................................................................27 Format Check...........................................................................28 Diagnostic Test Program Execution Check .............................29 Connector Check and Replacement Check..............................30 Diagnostic Test Program Execution Check .............................31 Connector Check and Replacement Check..............................32 Diagnostic Test Program Execution Check .............................33 Connector Check and Replacement Check..............................34

2.5

USB FDD Troubleshooting .........................................................................................22 Procedure 1 Procedure 2 Procedure 3

2.6

2.5" HDD Troubleshooting..........................................................................................26 Procedure 1 Procedure 2 Procedure 3 Procedure 4 Procedure 5

2.7

Keyboard Troubleshooting ..........................................................................................31 Procedure 1 Procedure 2

2.8

Touch pad Troubleshooting .........................................................................................33 Procedure 1 Procedure 2

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2-4

[CONFIDENTIAL]

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2.9

Display Troubleshooting..............................................................................................35 Procedure 1 Procedure 2 Procedure 3 Procedure 4 External Monitor Check...........................................................35 Diagnostic Test Program Execution Check .............................35 Connector and Cable Check.....................................................36 Replacement Check .................................................................37 Diagnostic Test Program Execution Check .............................38 Connector Check and Replacement Check..............................38 Diagnostic Test Program Execution Check .............................39 Connector Check and Replacement Check..............................39 Diagnostic Test Program Execution Check .............................41 Connector Check and Replacement Check..............................41 Transmitting-Receiving Check ................................................42 Antennas' Connection Check ...................................................43 Replacement Check .................................................................44 Diagnostic Test Program Execution Check .............................45 Connector Check......................................................................45 Replacement Check .................................................................46

2.10

Optical Disk Drive Troubleshooting............................................................................38 Procedure 1 Procedure 2

2.11

Modem Troubleshooting..............................................................................................39 Procedure 1 Procedure 2

2.12

LAN Troubleshooting..................................................................................................41 Procedure 1 Procedure 2

2.13

Wireless LAN Troubleshooting...................................................................................42 Procedure 1 Procedure 2 Procedure 3

2.14

Sound Troubleshooting................................................................................................45 Procedure 1 Procedure 2 Procedure 3

2.15

VGA Troubleshooting..................................................................................................47 Procedure 1 Procedure 2 Diagnostic Test Program Execution Check .............................47 Connector Check and Replacement Check.............................47 Diagnostic Test Program Execution Check .............................49 Connector Check and Replacement Check.............................49 Diagnostic Test Program Execution Check .............................50 Connector Check and Replacement Check.............................50

2.16

Fingerprint Troubleshooting ........................................................................................49 Procedure 1 Procedure 2

2.17

Bluetooth Troubleshooting ..........................................................................................50 Procedure 1 Procedure 2

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2-6

[CONFIDENTIAL]

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2 Troubleshooting Procedures
2

2.1

Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are: 1. Power supply 6. Touch pad 11. Wireless LAN 2. System Board 7. Display 12. Sound 3. USB FDD 8. Optical Disk Drive 13, VGA Board 4. 2.5" HDD 9. Modem 14, Finger Print Board 5. Keyboard 10. LAN 15, Bluetooth

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01 initial configuration of the 3.3 Setting of the hardware configuration in Chapter 3. Also update with the latest BIOS as described in Appendix G "BIOS Rewrite Procedures" After replacing the LCD, update with the latest EC/KBC as described in Appendix H "EC/KBC Rewrite Procedures" to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary: 1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check · Toshiba MS-DOS system FD · RS-232C cross cable · Test board with debug port test cable · PC for displaying debug port test result

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2 Troubleshooting Procedures
There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. Connection of modem

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2.2

Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following: Ask him or her to enter the password if a password is registered. Verify with the customer that Toshiba Windows is installed on the hard disk. NonWindows operating systems can cause the computer to malfunction. Make sure all optional equipment is removed from the computer.

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2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)
4 Satellite P100 Maintenance Manual(960-Q02)

2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

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2 Troubleshooting Procedures
If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), and then perform the appropriate troubleshooting procedures as follows: 1. If an error is detected on the system test, memory test, display test, CD-ROM/DVDROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4. 2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting Procedures in Section 2.5. 3. If an error is detected on the hard disk test, perform the HDD Troubleshooting Procedures in Section 2.6. 4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures in Section 2.7. 5. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad Troubleshooting Procedures in Section 2.8. 6. If an error is detected on the display test, perform the Display Troubleshooting Procedures in Section 2.9. 7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk Drive Troubleshooting Procedures in Section 2.10. 8. If an error is detected on the modem test, perform the Modem Troubleshooting Procedures in Section 2.11. 9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures in Section 2.12. 10. If an error is detected on the wireless LAN test, perform the Wireless LAN Troubleshooting Procedures in Section 2.13. 11. If an error is detected on the sound test, perform the Sound Troubleshooting Procedures in Section 2.14. 12. If an error is detected on the VGA daughter card test, perform the VGA Troubleshooting Procedures in Section 2.15. 13. If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting Procedures in Section 2.16. 14. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting Procedures in Section 2.17.

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2.3

Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are: Procedure 1: Power Status Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charging Check Procedure 5: Replacement Check Procedure 1 Power Status Check

The following LED indicates the power supply status: Battery LED DC IN LED The Power Supply control displays the power supply status with the Battery LED and the DC IN LED as listed in the tables below.

Table 2-1 Battery icon
Battery icon Lights orange Lights green Blinks orange (even intervals) Blinks orange once (at being switched on) Doesn't light Power supply status Battery is charged and the external DC is input. It has no relation with ON/OFF of the system power. Battery is fully charged and the external DC is input. It has no relation with ON/OFF of the system power. The battery level is low while the system power is ON. The system is driven by only a battery and the battery level is low. Any condition other than those above.

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2 Troubleshooting Procedures Table 2-2 DC IN icon
DC IN icon Lights green Blinks orange Doesn't light Power supply status DC power is being supplied from the AC adapter. Power supply malfunction*1 Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blin