Text preview for : WCPE220ServMan_part1.pdf part of Xerox WorkCentre Pe220 total 6 parts
Back to : WCPE220ServMan_part1.pdf | Home
Transmittal Page
Product WorkCentre PE220 Status Launch Title Service Manual Part Number 708P88337 Date November 2005
WORKCENTRE PE 220
SERVICE MANUAL
708P88337
11/05
Service Documentation 708P88337 November 2005 Prepared by: Xerox Europe, Global Knowledge & Language Services, Enterprise Centre, P.O. Box 17, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1BU, England. © Copyright 2005 by Xerox Ltd. Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this publication are registered trademarks of Xerox. Other company trademarks are also acknowledged. NOTICE While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions. All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.
11/05
Workcentre PE 220
Introduction
Introduction
Safety Precautions .................................................................................................................. iii
1. Service Call Procedures
Section Contents .................................................................................................................. 1-1
2. Repair Analysis Procedures
Section Contents .................................................................................................................. 2-1
3. Image Quality
Section Contents .................................................................................................................. 3-1
4. Repairs/Adjustments
Section Contents .................................................................................................................. 4-1
5. Parts List
Section Contents .................................................................................................................. 5-1
6. General Procedures/Information
Section Contents .................................................................................................................. 6-1
7. Wiring Data
Section Contents .................................................................................................................. 7-1
Workcentre PE 220
11/05
i
Introduction
Page intentionally blank
ii
11/05
Workcentre PE 220
Introduction
Introduction
Precautions
In order to prevent accidents and to prevent damage to the equipment please read the precautions listed below carefully before servicing the machine and follow them closely. Safety Warning 1. Only to be serviced by appropriately qualified service engineers. High voltages and lasers inside this product are dangerous. This machine should only be serviced by a suitably trained and qualified service engineer. 2. Use only Xerox replacement parts There are no user serviceable parts inside the machine. Do not make any unauthorized changes or additions to the machine, these could cause the machine to malfunction and create electric shock or fire hazards. 3. Laser Safety Statement The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product conforming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system and machine are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
Workcentre PE 220
11/05
iii
Introduction
WARNING Never operate or service the machine with the protective cover removed from Laser/Scanner assembly. The reflected beam, although invisible, can damage your eyes. When using this product, these basic safety pre-cautions should always be followed to reduce risk of fire, electric shock, and injury to persons.
CAUTION - INVISIBLE LASER RADIATION WHEN THIS COVER OPEN. DO NOT OPEN THIS COVER. VORSICHT - UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GE FFNET. NICHT DEM STRAHL AUSSETZEN. ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE. EXPOSITION DANGEREUSE AU FAISCEAU. ATTENZIONE - RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA. EVITARE L ESPOSIZIONE AL FASCIO. PRECAUCION - RADIACION LASER IVISIBLE CUANDO SE ABRE. EVITAR EXPONERSE AL RAYO. ADVARSEL. - USYNLIG LASERSTR LNING VED BNING, N R SIKKERHEDSBRYDERE ER UDE AF FUNKTION. UNDG UDSAETTELSE FOR STR LNING. ADVARSEL. - USYNLIG LASERSTR LNING N R DEKSEL PNES. STIRR IKKE INN I STR LEN. UNNG EKSPONERING FOR STR LEN. VARNING - OSYNLIG LASERSTR LNING N R DENNA DEL R PPNAD OCH SP RREN R URKOPPLAD. BETRAKTA EJ STR LEN. STR LEN R FARLIG. VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA OLET ALTTIINA N KYM TT M LLE LASERS TEILYLLE L KATSO S TEESEEN.
Caution for safety Toxic material This product contains toxic materials that could cause illness if ingested. 1. If the LCD control panel is damaged it is possible for the liquid inside to leak. This liquid is toxic. Contact with the skin should be avoided, wash any splashes from eyes or skin immediately and contact your doctor. If the liquid gets into the mouth or is swallowed see a doctor immediately. 2. Please keep print cartridges away from children. The toner powder contained in the print cartridge may be harmful and if swallowed you should contact a doctor.
iv
11/05
Workcentre PE 220
Introduction
Electric Shock and Fire Safety Precautions Failure to follow the following instructions could cause electric shock or potentially cause a fire. 1. Use only the correct voltage, failure to do so could damage the machine and potentially cause a fire or electric shock. 2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable could cause the cable to overheat and potentially cause a fire. 3. Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire. 4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do not allow paper clips, pins or other foreign objects to fall into the machine these could cause a short circuit leading to an electric shock or fire hazard. 5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine remove the power plug from the wall socket. 6. Use caution when inserting or removing the power connector. The power connector must be inserted completely otherwise a poor contact could cause overheating possibly leading to a fire. When removing the power connector grip it firmly and pull. 7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners or otherwise damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a fire or exposed cables could cause an electric shock. Replace a damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. 8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired immediately. Take care not to cut or damage the power cable or plugs when moving the machine. 9. Use caution during thunder or lightning storms. Xerox recommend that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions. 10. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not position the machine near a humidifier. Damp and dust build up inside the machine can lead to overheating and cause a fire. 11. Do not position the machine in direct sunlight. This will cause the temperature inside the machine to rise possibly leading to the machine failing to work properly and in extreme conditions could lead to a fire. 12. Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make contact with a high voltage conductor inside the machine and cause an electric shock.
Workcentre PE 220
11/05
v
Introduction
Handling Precautions The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine 1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall. 2. The machine contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or clothing in any of these rotating devices. 3. Do not place any small metal objects, containers of water, chemicals or other liquids close to the machine which if spilled could get into the machine and cause damage or a shock or fire hazard. 4. Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or heater. Damage could be caused to the machine in such areas. 5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire. Assembly / Disassembly Precautions Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the machine or replacing any parts. 1. Check the contents of the machine memory and make a note of any user settings. These will be erased if the mainboard is replaced. 2. Ensure that power is disconnected before servicing or replacing any electrical parts. 3. Disconnect printer interface cables and power cables. 4. Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. 5. When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic. 6. Take care not to drop any small parts into the machine. 7. Handling of the OPC Drum - The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage the surface's photoconductive properties and will result in print quality degradation. Take extra care when servicing the machine. Remove the OPC Drum and store it in a black bag or other lightproof container. Take care when working with the covers (especially the top cover) open as light is admitted to the OPC area and can damage the OPC Drum. - Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is scratched or touched the print quality will be compromised.
vi
11/05
Workcentre PE 220
Introduction
Disregarding this warning may cause bodily injury 1. Be careful with the high temperature part. The fuser unit works at a high temperature. Use caution when working on the machine. Wait for the fuser to cool down before disassembly. 2. Do not put fingers or hair into the rotating parts (paper feeding entrance, motor, fan, etc.). Doing so may cause injury. 3. When you move the machine. This machine weighs 10.4kg including print cartridge and cassette. Use safe lifting and handling techniques. Back injury could be caused if you do not lift carefully. 4. Ensure the machine is installed safely. The machine weighs 10.4Kg, ensure the machine is installed on a level surface, capable of supporting its weight. Failure to do so could cause the machine to tip or fall possibly causing personal injury or damaging the machine. 5. Do not install the machine on a sloping or unstable surface. After installation, double check that the machine is stable. ESD Precautions Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called "Electrostatically Sensitive (ES) Devices", or ESDs. Examples of typical ESDs are: integrated circuits, some field effect transistors, and semiconductor "chip" components. The techniques outlined below should be followed to help reduce the incidence of component damage caused by static electricity. CAUTION Be sure no power is applied to the chassis or circuit, and observe all other safety precautions. 1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit under test. 2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly. 3. Use only a grounded tip soldering iron to solder or desolder ESDs. 4. Use only an "anti-static" solder removal device. Some solder removal devices not classified as "anti-static" can generate electrical charges sufficient to damage ESDs. 5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs. 6. Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most replacement ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material. 7. Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective material to the chassis or circuit assembly into which the device will be installed.
Workcentre PE 220
11/05
vii
Introduction
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until completely plugged or soldered into the circuit. 9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one's foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Super Capacitor or Lithium Battery Precautions 1. Exercise caution when replacing a super capacitor or Lithium battery. There could be a danger of explosion and subsequent operator injury and/or equipment damage if incorrectly installed. 2. Be sure to replace the battery with the same or equivalent type recommended by the manufacturer. 3. Super capacitor or Lithium batteries contain toxic substances and should not be opened, crushed, or burned for disposal. 4. Dispose of used batteries according to the manufacturers instructions.
Print Cartridge Service
Only print cartridges supplied by Xerox should be used. Printing defects or set damage caused by the use of non-approved print cartridges or un-licensed toner refills are not covered by the guarantee. Precautions on Safe-keeping of Print Cartridge Excessive exposure to direct light for more than a few minutes may cause damage to the cartridge. Service for the Life of Print Cartridge If the printed image is light due to the toner supply becoming low you can temporarily improve the print quality by redistributing the toner (Shake the print cartridge), however you should replace the print cartridge to solve the problem permanently. Redistributing Toner When the print cartridge is near the end of its life, white streaks or light print occurs. The LCD displays the warning message, "Toner Low." You can temporarily re-establish the print quality by redistributing the remaining toner in the cartridge. Standard of guarantee for consumable parts. Please refer to User Manual or Instructions on Fax/Printer Consumables SVC manual for the criteria for judging the quality of consumable parts the standard of guarantee on those parts. · Spotting a refilled cartridge by eye. One way security screws are used in the manufacture of the cartridge check if these are damaged.
viii
11/05
Workcentre PE 220
Introduction
Health and Safety Incident Reporting
I. Summary This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to an operator or service representative. Alleged events and product conditions are included in this definition. V. Requirements Initial Report: 1. Xerox organisations shall establish a process for individuals to report product incidents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event. 2. The information to be provided at the time of reporting is contained in Appendix A (Health and Safety Incident Report involving a Xerox product). 3. The initial notification may be made by any of the following methods: · For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American North and Latin American South): - Phone* Xerox EH&S at: 1-800-828-6571. - Electronic mail Xerox EH&S at: [email protected]. - Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449]. · For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and Hong Kong): - Phone* Xerox EH&S at: +44 (0) 1707 353434. - Electronic mail Xerox EH&S at: [email protected]. - Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914]. *Initial notification made by phone must be followed within 24 hours by a completed incident report and sent to the indicated electronic mail address or fax number. Note: If sending a fax, please also send the original via internal mail.
Workcentre PE 220
11/05
ix
Introduction
Responsibilities for Resolution: 1. Business Groups/Product Design Teams responsible for the product involved in the incident shall: a. Manage field bulletins, customer correspondence, product recalls, safety retrofits. b. Fund all field retrofits. 1. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division. c. Implement all safety retrofits. 2. Xerox EH&S shall: a. Manage and report all incident investigation activities. b. Review and approve proposed product corrective actions and retrofits, if necessary. c. Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents. VI. Appendices The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available at the end of the manual.
x
11/05
Workcentre PE 220
Service Call Procedures
1. Service Call Procedures
SCP 1 Service Call Actions ...................................................................................................... 1-3 SCP 2 Final Actions ................................................................................................................ 1-4
Workcentre PE 220
11/05
1-1
Service Call Procedures
Page intentionally blank
1-2
11/05
Workcentre PE 220
Service Call Procedures
SCP 1 Service Call Actions
Procedure
Throughout this manual, observe the following Warnings: WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. WARNING Do not touch the fuser while it is hot. WARNING Take care during this procedure. Sharp edges may be present that can cause injury. 1. Take note of symptoms or error messages. 2. Ask the operator to describe or demonstrate the problem. 3. Make sure that: · The power cord is connected to the wall outlet and to the machine. · All cables are connected correctly. 4. If available, check the machine service log book for any previous actions that may be relevant to the call. 5. Review any defective print or copy samples. 6. Perform 1 Initial Checks RAP.
Workcentre PE 220
11/05
1-3
Service Call Procedures
SCP 2 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions required to complete the service call.
Procedure
· · · · · · · · · Exercise the machine in all modes. Make a proof copy or print of a customer document. If any of the customers selections were changed, return them to the customers preferred settings. Mark off any hardware/software options and modifications installed and/or enabled on the Service Log book. At the first service and at any subsequent service where changes are made or options are added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report. Remove and destroy any copies of test patterns. Complete the machine service log book, refer to GP 14 Service Log. Ensure the machine and service area are clean before leaving the customer premises. Provide customer training if required.
1-4
11/05
Workcentre PE 220
Status Indicator RAPs
2. Status Indicator RAPs
1 Initial Checks RAP ................................................................................................................. 2-3 2 JAM 0 RAP ............................................................................................................................ 2-5 3 JAM 1 RAP ............................................................................................................................ 2-6 4 JAM 2 RAP ............................................................................................................................ 2-7 5 Multi-Feeding RAP ................................................................................................................ 2-8 6 Fuser Jam RAP ..................................................................................................................... 2-9 7 Paper rolled in the Print Cartridge (OPC Drum) RAP .......................................................... 2-10 8 Control Panel RAP ............................................................................................................. 2-11 9 Paper Empty RAP ............................................................................................................... 2-12 10 Cover Open RAP ............................................................................................................... 2-13 11 No Power RAP .................................................................................................................. 2-14 12 Bad Software Environment RAP ....................................................................................... 2-15 13 Abnormal Printing RAP ..................................................................................................... 2-17 14 SPOOL Error RAP ............................................................................................................. 2-18 15 Fax & Phone Problems RAP ............................................................................................. 2-19 16 Abnormal Noise RAP ........................................................................................................ 2-24 17 Scanning RAP ................................................................................................................... 2-25 18 Print Cartridge Problems RAP ........................................................................................... 2-26 19 Software Problems RAP .................................................................................................... 2-27
Workcentre PE 220
11/05
2-1
Status Indicator RAPs
Page intentionally blank
2-2
11/05
Workcentre PE 220
Status Indicator RAPs
1 Initial Checks RAP
Basic Check List
1. Check the Power. · Does "Warming Up" appear on the display? --> If not check power cable, switch or SMPS. --> Does the wall socket work? · Do the Motors or other components initialize (listen for main motor, fan and LSU sounds)? --> If not or there are none of the normal startup sounds check cable, switch or SMPS. --> Does the wall socket work? 2. Check the LCD Panel. · Refer to General Procedures. · Is there any display at all? --> If not check power cable, switch or SMPS. · Is the display a meaningful message. Are there any broken or badly formed characters? · Is the message on the LCD Panel a standard error message? Refer to GP 6. --> Does the wall socket work? --> Check the main PBA and cable harness. --> Refer to RAP 3. 3. Check the Paper Path · Is there a Paper Jam? --> Remove any paper fragments caught in the paper path. · Paper Jam occurs repeatedly at a specific point in the Paper Path --> Open the fuser cover, Clear jam. --> Dismantle the machine and carefully inspect the region where the jam occurs. Especially, check if paper fragments are caught in the Fuser, refer to REP 16. 4. Print the Information Page (Configuration). · Try printing a test page from a computer. --> If there is an error, check cables and driver installation. 5. Check the Print Quality. · Is there a Print Quality Problem? --> Go to Section 3, Image Quality. 6. Check consumables (toner etc.). · Using the keys print the Test Pattern. --> Expected life of various consumable parts, compare this with the figures printed and replace as required Enter Tech mode, GP 4. Check the CRU print count. If necessary, install a new print cartridge, PL 1.
Workcentre PE 220 11/05 2-3
Status Indicator RAPs
Initial Inspection
1. Check the power. 1. The machine does not work no matter how long you wait. A. Is the Power Switch (machine and wall socket) turned on? B. Is the Power Cord connected to the machine correctly? C. Is the Power cord connected to the wall socket correctly? D. Is wall socket working? E. Is the unit rated at the same voltage as the supply? 2. Does the Fan work when power is turned on? A. Check the connectors on the SMPS. B. Check the fuses in the SMPS (F1). 2. Check the Installation Environment. 1. Ensure the installation surface is flat, level and free from vibration. If necessary move the machine. 2. Ensure that the temperature and humidity of the surroundings are within specification If necessary move the machine. 3. Ensure that the machine is positioned away from any air conditioning or other heating or cooling equipment. Also ensure that is not positioned in a direct draft from any air conditioning, fan or open window. If necessary move the machine. 4. Ensure the machine is not positioned in direct sunlight. If it is unavoidable use a curtain to shade the machine. 5. Ensure the machine is installed in a clean dust free environment. Move the machine to clean area if necessary. 6. Some industrial or cleaning processes give of fumes which can affect the machine. Move the machine away from this type of air pollution 3. Check paper type. 1. Use only paper which is of a suitable quality, weight and size. See the user guide. 4. Check the overall condition of the machine 1. Clean the Paper Transport areas. Any rollers with dirt surfaces should be cleaned or replaced.
2-4
11/05
Workcentre PE 220
Status Indicator RAPs
2 JAM 0 RAP
Description Paper is not exited from the cassette. Jam-0 occurs if the paper feeds into the machine.
Check and Cause 1. Check the Solenoid by using Engine Test Mode-Pick up Test. 2. Check the paper guides in the cassette. 3. Check the surface of the roller-pickup for foreign matter. 4. If the paper feeds into the machine and Jam 0 occurs, perform Engine Test ModeFeed Sensor Test. Refer to GP 4.
Solution 1. Replace the solenoid, PL 6. 2. Adjust the paper guides. Install new parts as necessary, PL 1. 3. Clean with soft cloth dampened with IPA (Isopropyl Alcohol) or water. 4. Replace the SMPS, PL 1, HVPS, PL 1 or feed sensor actuator, PL 6.
Workcentre PE 220
11/05
2-5
Status Indicator RAPs
3 JAM 1 RAP
Description Paper is jammed in front of or just inside the fuser. Paper is jammed in the discharge roller and in the fuser just after passing through the ActuatorFeed.
Check and Cause 1. Check for small pieces of paper jammed in the fuser. 2. If paper is jammed in front of or inside the fuser. 3. If paper is jammed in the discharge roller and the fuser just after passing through the Actuator Feed, the Feed Actuator may be defective.
Solution 1. Clear paper from the fuser. 2. Replace the SMPS, PL 1. 3. Check the actuator for damage, PL 6.
2-6
11/05
Workcentre PE 220
Status Indicator RAPs
4 JAM 2 RAP
Description Paper is jammed inside the fuser. Paper is jammed in the discharge roller and in the fuser just after passing through the ActuatorFeed.
Check and Cause 1. If the paper is completely fed out of the machine, but Jam 2 occurs: Exit sensor is defective. · After the paper is completely fed out, actuator Exit should return to the original position to shut the photo-sensor. Sometimes it takes longer +than it should and does not return. 2. If the paper is rolled in the Fuser Roller: · This occurs when a stripper finger is damaged. · It occurs when the Heat-Roller or PressureRoller is seriously contaminated,
Solution 1. Check the exit sensor actuator, PL 7.
2. If the paper is stuck in the fuser: disassemble the fuser and remove the jammed paper. Clean the surface of the pressure roller, heat roller and the stripper fingers. If necessary, install a new fuser, PL 7.
Workcentre PE 220
11/05
2-7
Status Indicator RAPs
5 Multi-Feeding RAP
Description Multiple sheets of paper are fed together. Check and Cause 1. Badly cut paper. 2. Solenoid malfunction (the solenoid does not work properly): Perform Engine Test Mode-Pick up Test. Refer to GP 4. 3. Pad-Friction is contaminated with foreign matter.(oil...) Solution 1. Fan the paper. Recommend the use of good quality paper. 2. Replace the solenoid if necessary, PL 6.
3. Clean the pad friction with soft cloth, dampened with IPA (Isopropyl Alcohol).
2-8
11/05
Workcentre PE 220
Status Indicator RAPs
6 Fuser Jam RAP
Description Constant Jam where paper is entering Fuser unit. Fuser rollers do not turn. Check and Cause 1. Check if the fuser has overheated and melted the fuser gear. Check for heat damage to the fuser roll and the pressure roll. Solution 1. Check the Heat Lamp, thermostat and thermistor 2. Use Engine Test Mode, GP 7, to test the Fuser -THERM ADC 120. 3. Replace Fuser unit. PL 7. 4. Replace SMPS, PL 1 or Main PBA, PL 1, as appropriate.
Workcentre PE 220
11/05
2-9
Status Indicator RAPs
7 Paper rolled in the Print Cartridge (OPC Drum) RAP
Description Paper is rolled up in the OPC. Check and Cause 1. Paper is too thin. 2. Paper curl. Solution 1. Recommend use normal paper. Use paper within specification. Refer to the User Guide. 2. Remove the paper while turning the OPC Drum against the feed direction. Turn the paper over. Recommend the use of good quality `long grain' paper.
2-10
11/05
Workcentre PE 220
Status Indicator RAPs
8 Control Panel RAP
8A LCD Defect
Description Strange characters are displayed in the LCD Window and OPE Panel keys do not work. Check and Cause 1. Switch off the machine, then switch on the machine. 2. Check that the OPE HARNESS is connected to the Connection Board correctly. Solution 1. Try again after clearing the memory. 2. If re-connecting the harness does not correct the fault replace the OPE Assembly, PL 5 and the Main board, PL 1, in sequence.
8B Defective OPE Keypad
Description Pressing keys does not cause the set to respond correctly. Check and Cause 1. Switch off the machine, then switch on the machine. Solution 1. Check that the keypad is assembled correctly and the membrane is not damaged. Replace the membrane or whole keypad assembly if necessary, PL 5. 2. If the fault remains replace the Main board, PL 1.
Workcentre PE 220
11/05
2-11
Status Indicator RAPs
9 Paper Empty RAP
Description Paper Empty is displayed in the LCD panel even when paper is loaded in the cassette. The paper empty message does not appear in the LCD when the paper cassette is empty. Check and Cause 1. Deformed paper sensor actuator or faulty sensor. 2. SMPS PBA or Main PBA is defective 3. Faulty cables or connectors. 4. Memory error Solution 1. Replace the defective actuator or sensor, PL 1. 2. Replace the SMPS PBA, PL 1, or Main PBA, PL 1, as appropriate. 3. Check the cables and connectors. 4. Perform clear all memory, GP 4.
2-12
11/05
Workcentre PE 220
Status Indicator RAPs
10 Cover Open RAP
Description The Cover Open message appears on the LCD even when the print cover is closed. The Cover Open message does not appear on the LCD even when the print cover is open. Check and Cause 1. The `Open Cover' microswitch may be stuck or faulty Solution 1. Use TECH mode ("cover sensor test"), GP 4, to check the relevant cover switch operation. Check and replace the switch if necessary, PL 1. Note: The front cover microswitch is on the HVPS. The rear cover microswitch is on the SMPS. 2. The tab on the front cover may be damaged or broken. 3. Check the connector and cables between HVPS and Main PBA, SMPS and Main PBA 2. Replace the front cover, PL 1. 3. Install a new harness as necessary, PL 1. Reseat the connectors. Replace the Main Control board, PL 1, or HVPS, PL 1, or SMPS, PL 1, as necessary.
Workcentre PE 220
11/05
2-13
Status Indicator RAPs
11 No Power RAP
Description When system power is turned on the LCD panel does not come on. Check and Cause 1. Check fuses on SMPS, PL 1. 2. Check if the power input and SMPS output are normal. 3. LCD panel does not come on but normal start up sounds are heard. 4. After replacing OPE unit display does not come on and no start up sounds are heard. Solution 1. Install new fuses or SMPS, PL 1, as necessary. 2. Replace the power supply cord or SMPS, PL 1. Check power fuse and SMPS fuses. Replace if necessary, PL 1. 3. Replace the OPE unit, PL 5. 4. Replace the Main PBA, PL 1.
2-14
11/05
Workcentre PE 220
Status Indicator RAPs
12 Bad Software Environment RAP
12A The machine is not working (1)
Description While Power turned on, the machine is not working in the printing mode. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the PE220 as the default printer. 2. Run Self-Test Mode: Turn the power on and select "System Data List" by pressing Menu-Reports-System Data. Solution 1. Refer the customer to the PE220 User Guide. 2.Check the power of the machine and perform the Self-Test, GP 4. If the test printing works, that means no problems in the machine itself. If the test printing does not work, that means bad functioning of the machine (not because of software). 3. Replace the printer cable. If the problems is not solved even after replacing the cable, check the amount of remaining toner. 4. Check if the connection between PC and printer port is correct. Uninstall the driver, then re-install new drivers. Refer to Xerox.com. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 5. If the scanner needs to be connected to the machine, remove the scanner from the PC to see if the machine is working alone properly.
3. Check if the PC and the machine is properly connected and the print cartridge installed. 4. Printing is not working in Windows.
5. Check if the printer cable is directly connected to peripheral devices
Workcentre PE 220
11/05
2-15
Status Indicator RAPs
12B The machine is not working (2)
Description After receiving the printing order, no response at all or the low speed of printing occurs due to wrong setup of the environment rather than malfunction of the machine itself. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the PE220 as the default printer. 2. Secure more space of the hard disk. Solution 1. Refer the customer to the PE220 User Guide. 2. Not working with the message 'insufficient printer memory' means hard disk space problem rather than the RAM problem. Ask the customer to provide more space for the hard disk, using the disk utilities program. 3. The connection of the cable and printer port is not correct. Check if the connection is correct. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 4. Ask the customer to select ECP or SPP. SPP (Normal), ECP, and EPP modes (increase printing speed). SPP normal mode supports 8-bit data transfer. ECP mode supports 12-bit data transfer. 5. If the regular font is not printing, the cable or the print driver may be defective. Turn the PC and machine off, and reboot the system to print again. If not solved, doubleclick the printer in my computer. If the regular fonts are not printing again, the cable must be defective. Replace the cable with new one.
3. Printing error occurs even if there is enough space in the hard disk.
4. Check the parallel-port-related items in the BIOS
5. Reboot the system to print.
2-16
11/05
Workcentre PE 220
Status Indicator RAPs
13 Abnormal Printing RAP
Description The machine is not working correctly even when there is no problem with the printer cable. If the machine will not work at all or the strange fonts are repeated, the printer driver may be defective or wrong setup in the BIOS Setup. Check and Cause 1. Set up the parallel port in the BIOS. 2. Printer Driver Error. 3. Error message from insufficient memory. (The printing job sometimes stops or due to insufficient virtual memory, but it actually comes from the insufficient space of the hard disk.) Solution 1. Ask the customer to select SPP (Normal) or ECP LPT Port in the BIOS. 2. Uninstall the driver. Re-install the latest driver. Refer to Xerox.com 3. Ask the customer to delete the unnecessary files to secure enough space of the hard disk and start printing job again.
Workcentre PE 220
11/05
2-17
Status Indicator RAPs
14 SPOOL Error RAP
Description Insufficient disk space to spool the document. Check and Cause 1. Insufficient space of the hard disk in the directory assigned for the basic spool. 2. If the previous printing error not solved. Solution 1. Ask the customer to delete the unnecessary files to provide more space to start printing job. 2. Inform the customer. There may be files from previous failed print jobs on the hard disk with the name in the form `*.jnl'. Delete these files and Reboot Windows to restart the machine. 3. Ask the customer to shut down all other programs except the current one, if possible. 4. Uninstall the print driver. Re-install the latest driver. Refer to Xerox.com. 5. After rebooting the computer ask the customer to check for viruses, restore the damaged files and reinstall the application program which is not working properly. 6. Ask the customer to add memory to the PC. 7. Ask the customer to manage the print queue.
3. There may be conflict with other drivers or programs. 4. When an application program or the printer driver is damaged. 5. When some files related to OS are damaged or virus infected.
6. Insufficient memory. 7. Check the print queue.
How to delete the data in the spool manager. In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown. Select the document to be deleted and check delete in the menu. If the job you are deleting is the current job, when you delete the job data that has already been transferred to the machine's memory will still be printed. If there is a problem with the machine (out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a time out.
2-18
11/05
Workcentre PE 220
Status Indicator RAPs
15 Fax & Phone Problems RAP
15A No Dial Tone
Description There is no dial tone when the Manual Dial key is pressed. Check and Cause 1. Check that the telephone line cord supplied with the set is connected to TEL LINE correctly. 2. Listen for a CLICK sound when the Manual Dial key is pressed. Note: Key sound must be set to "on" in GP 3, User Mode. 3. Check the connection of the HARNESS between the LIU and the Main Board. 4. Check that the SPEAKER is connected correctly. Solution 1. If the telephone cord is OK but there is no dial tone, try plugging a normal telephone into the wall socket. If this is OK then replace the LIU PBA, PL 1. 2. If you cannot hear the Manual Dial CLICK sound, the OPE Assembly may be defective. Replace the OPE Assembly, PL 5. 3. Check the Speaker connection and the harness between the LIU and the Main PBA, replace as necessary, PL 1. 4. Use Tech mode / Modem Test, GP 4, to check that the speaker and amplifier are working. Replace the Main PBA, PL 1.
Workcentre PE 220
11/05
2-19
Status Indicator RAPs
15B Defective MF DIAL
Description The MF DIAL is not functioning. Check and Cause 1. Check that the telephone line cord supplied with the set is connected to TEL LINE correctly. 2. Listen for a CLICK sound when the KEY is pressed. Note: Key sound must be set to "on" in GP 3, User Mode. 3. Check the connection of the HARNESS between the LIU and the Main PBA. 4. Check that the SPEAKER is connected correctly. Solution 1. If the telephone cord is OK but there is no dial tone, try plugging a normal telephone into the wall socket. If this is OK then replace the LIU PBA, PL 1. 2. If you cannot hear the Manual Dial CLICK sound, the OPE Assembly may be defective. Replace the OPE Assembly, PL 5. 3. Check the Speaker connection and the harness between the LIU and the Main PBA, replace as necessary, PL 1. 4. Use Tech mode / Modem Test, GP 4, to check that the speaker and amplifier are working. Replace the LIU and Main Board in sequence Note: Product supports MF DIAL type only.
15C Defective FAX SEND/RECEIVE
Description FAX SEND/RECEIVE is not functioning. Check and Cause 1. Check that you can hear a dial tone by pressing Manual Dial. 2. Check that you can hear a RECEIVE tone when MODEM testing in TECH Mode, GP 4. Solution 1. If MODEM testing is normal and there is no dial tone, replace the LIU PBA, PL 1. 2. If testing the MODEM shows a fault replace the Main PBA, PL 1.
2-20
11/05
Workcentre PE 220
Status Indicator RAPs
15D Defective FAX SEND
Description RECEIVE is functioning, but FAX SEND is not functioning or received data is corrupt. Check and Cause 1. Check for NOISE on the line. Press Manual Dial and listen. 2. Check that the destination fax machine can receive forwarded faxes by using a different sending fax machine (preferably from the same wall socket). 3. Check the cable between the set and the wall socket for damage. Solution 1. If the line is noisy, inform the customer. 2. Replace LIU PBA, PL 1.
3. Replace the line cord, PL 1.
15E Defective FAX RECEIVE (1)
Description FAX SEND is functioning, but RECEIVE is not functioning or the received data is corrupt. Check and Cause 1. Check for NOISE on the line. Press Manual Dial and listen. 2. Use a different fax machine to receive from the same sender (if possible on the same wall socket). Solution 1. If the line is noisy, inform the customer. 2. Replace the LIU PBA, PL 1.
Workcentre PE 220
11/05
2-21
Status Indicator RAPs
15F Defective FAX RECEIVE (2)
Description Received data is corrupted. Check and Cause 1. Check for NOISE on the line. Press Manual Dial and listen. 2. Ask sender to send to another fax machine (if possible connected to the same wall socket) Solution 1. If you can hear a noisy line when using Manual Dial, replace or repair the telephone line. 2. Replace LIU or main PBA , PL 1.
15G Defective FAX RECEIVE (3)
Description The phone is ringing continuously, but the machine does not answer the call. Check and Cause 1. Check that the RECEIVE Mode is set to FAX MODE. Solution 1. If the fault persists even when the RECEIVE Mode is changed to FAX MODE then replace the LIU and the Main PBA, PL 1.
15H Defective FAX RECEIVE (4)
Description Received data is reduced by more than 50% in the printing. Check and Cause Check the FAX status of the forwarding side. Solution This is a problem with the sending fax machine. Inform the customer.
2-22
11/05
Workcentre PE 220
Status Indicator RAPs
15I Defective Automatic Receiving
Description The automatic receiving function is not working. Check and Cause 1. Check that the RECEIVE Mode is set to FAX MODE. Solution 1. If the RECEIVE Mode is set to the TEL MODE, reset it to the FAX MODE. 2. Even after the RECEIVE Mode is changed to the FAX Mode, the problem persists then try to replace the LIU and the Main PBA, PL 1.
Workcentre PE 220
11/05
2-23
Status Indicator RAPs
16 Abnormal Noise RAP
Description There is noise from the ADF when copying. Check and Cause 1. Check the Scanner Motor, gearbox and rollers. Solution 1. Check for correct assembly of gears and motor. Ensure no parts are damaged and there are no foreign objects in the mechanism or scan path. Replace any worn parts, PL 2. 2. Replace the Main PBA, PL 1 and ADF PBA, PL 2.
2. Check the Motor Driver on Driver PBA.
2-24
11/05
Workcentre PE 220
Status Indicator RAPs
17 Scanning RAP
17A PC Scanning Problems
Description Unable to scan using a PC. Check and Cause 1. Check the Cable (USB or Parallel) is properly connected and that the machine can print correctly. Solution 1. Reconnect the PC and machine, replace any faulty cables. If using a parallel cable, check that the parallel port is properly configured. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 2. If printing is OK check that the Scan driver is also installed (Refer to User's Manual.) 3. If the copy function works, replace the Main PBA, PL 1. If the copy function does not work, replace the CIS, PL 4 and try again.
2. Check that the driver is installed properly. 3. Check that the copy function operates normally.
17B Poor Quality of PC Scanned images
Description Poor quality of scanned to PC images. Check and Cause Solution
1. Use TECH mode, GP 4, to carry out a 1. If the CIS waveform form is abnormal shading test and examine the waveform print- replace the CIS, PL 4. out. 2. Check if the resolution is set too low in PC Scan options. (Refer to the User Manual.) 2. Teach the user about scanner resolution refer to the User Guide.
Workcentre PE 220
11/05
2-25
Status Indicator RAPs
18 Print Cartridge Problems RAP
This section explains messages on the LCD that are related to the data stored in the EEPROM in the print cartridge.
Toner Low
- Explanation: The amount of toner remaining is less than 10%. The print cartridge is almost empty or at end of life. - Solution: Replace the print cartridge, PL 1.
Toner Empty
- Explanation: The print cartridge is empty - Solution: Replace the print cartridge, PL 1.
Drum Warning
- Explanation: This message appears when the OPC drum is nearing the end of its life (14,000 pages). This means that the life of the mechanical parts in the print cartridge has expired (this is not an indication of toner remaining). - Solution: After printing about 15,000 pages, in a worst case scenario, the waste toner collector might overflow and it may cause the system to fail. Also after 15,000 pages the OPC drum surface will be becoming worn and print quality will degrade, print images will become misty. It is therefore necessary to replace the print cartridge even though there may be toner left in it. When this message occurs there are approximately 1,000 pages left.
Replace Drum
- Explanation: The print cartridge mechanical life is expired. - Solution: Replace the print cartridge, PL 1.
2-26
11/05
Workcentre PE 220
Status Indicator RAPs
19 Software Problems RAP
19A The machine is not working (1)
Description While Power turned on, the machine is not working in print mode. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the PE220 as the default printer. 2. Perform the pattern test, GP 4. Solution 1. Refer the customer to the PE220 User Guide. 2. If the test print works that means there are no problems in the machine itself. If the test printing does not work that means the machine is faulty and the problem is not due to computer software or driver settings. 3. Replace the printer cable. If the problem is not solved even after the cable is replaced, check the amount of the remaining toner. (refer to print Cartridge Service) 4. Check if the connection between PC and printer port is correct. Uninstall the driver, then re-install new drivers. Refer to Xerox.com. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 5. If you have other devices that need to share the printer port try temporarily disconnecting these devices and perhaps even uninstalling their drivers) to ensure the machine works by itself. If you are using a USB hub try connecting directly to the back of the PC instead.
3. Check that the PC and the machine are properly connected and that the print cartridge is installed correctly. 4. Printing is not working in Windows.
5. Check that the printer cable is directly connected to the machine.
Workcentre PE 220
11/05
2-27
Status Indicator RAPs
19B The machine is not working (2)
Description After receiving the print command there is no response at all or print speed is low due to wrong setup of the environment rather than malfunction of the machine itself. Check and Cause 1. Ensure that the customer knows how to install the correct printer driver and to select the PE220 as the default printer. 2. Ensure you have sufficient free hard disk space for the temporary work files created during printing. 3. Printing error occurs even if there is enough space in the hard disk. Solution 1. Refer the customer to the PE220 User Guide. 2. The message 'insufficient printer memory' means there is a hard disk space problem on the PC, rather than a printer RAM problem. Inform the customer. 3. The connection of the cable and printer port is not correct. Check that the cable is properly connected. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/output range is 0378. 4. For the printer port, select ECP. SPP and normal modes support 8-bit data transfer. ECP mode supports 12-bit data transfer. 5. If the regular font is not printing, the cable or the printer driver may be defective. Turn the PC and machine off, and reboot the system to print again. If not solved, double-click the printer in my computer. If the regular fonts are not printed this time the cable must be defective so replace the cable with new one.
4. Check the parallel-port-related items in the BIOS. 5. Reboot the system to print.
2-28
11/05
Workcentre PE 220
Status Indicator RAPs
19C Abnormal Printing
Description Printing does not work even after replacing the cable Machine does not work at all or strange fonts are printed. Check and Cause 1. Set up the parallel port in the BIOS. 2. Printer Driver Error. Solution 1. Ask the customer to ensure that ECP (best) or SPP is selected in the BIOS setup. 2. Ensure that the correct driver is loaded. Use the driver supplied on the CD or downloaded from the Xerox.com. DO NOT use the Microsoft driver supplied with the Windows operating system. If the machine is a GDI printer ensure that ALL OTHER GDI drivers are un-installed as Windows allows only 1 type of driver to be loaded. 3. Inform the customer.
3. Error message "insufficient memory". (The printing job sometimes stops due to insufficient virtual memory, this is caused by insufficient space on the PC hard disk.)
Workcentre PE 220
11/05
2-29
Status Indicator RAPs
Page intentionally blank
2-30
11/05
Workcentre PE 220
Image Quality
3. Image Quality
IQ 1 Vertical Black Line and Band ............................................................................................ 3-3 IQ 2 Vertical White Line ............................................................................................................ 3-4 IQ 3 Horizontal Black Band ...................................................................................................... 3-5 IQ 4 Black/White Spot .............................................................................................................. 3-6 IQ 5 Light Image ....................................................................................................................... 3-7 IQ 6 Dark Image or Black Image .............................................................................................. 3-8 IQ 7 Uneven Density ................................................................................................................ 3-9 IQ 8 Background .................................................................................................................... 3-10 IQ 9 Ghost (1) ......................................................................................................................... 3-11 IQ 10 Ghost (2) ....................................................................................................................... 3-11 IQ 11 Ghost (3) ....................................................................................................................... 3-12 IQ 12 Ghost (4) ....................................................................................................................... 3-12 IQ 13 Contamination on the Face of Page ............................................................................. 3-13 IQ 14 Contamination on Back of Page ................................................................................... 3-13 IQ 15 Blank Page Print out (1) ............................................................................................... 3-14 IQ 16 Blank Page Print out (2) ............................................................................................... 3-14 IQ 17 Misregistration .............................................................................................................. 3-15 IQ 18 Printed Vertical Lines Not Straight ................................................................................ 3-16 IQ 19 Blurred Image ............................................................................................................... 3-17
Workcentre PE 220
11/05
3-1
Image Quality
Page intentionally blank
3-2
11/05
Workcentre PE 220
Image Quality
IQ 1 Vertical Black Line and Band
Description Straight thin black vertical line occurs in the printing. Dark black vertical band occur in the printing.
Check and Cause
1. Dirty CVT Glass. 2. Damaged develop roller in the Developer. Deformed Doctor-blade or cleaningblade. 3. Scratched surface of the discharge roller in the print cartridge. 4. Partly depression or deformation on the surface of the transfer roller.
Solution
1. Clean the CVT Glass. 2. If causes 1 and 2 occur in the print cartridge. Install a new print cartridge, PL 1. 3. Install a new print cartridge, PL 1. 4. Replace the transfer roller, PL 6.
Workcentre PE 220
11/05
3-3
Image Quality
IQ 2 Vertical White Line
Description White vertical voids in the image.
Check and Cause
1. Foreign matter stuck onto the window of internal lenses of LSU mirror. 2. Foreign matter or toner particles between the developer roller and blade. (In case the life of the developer has been expired, white lines or light image occur in front of the image.) 3. If the fuser is defective, voids occur periodically at the top of a black image.
Solution
1. Clean the LSU window with recommended cleaner (IPA). Clean the window with a clean cotton swab. If necessary, install a new LSU, PL 1. 2. Install new print cartridge, PL 1.
3. Open the front cover. Clean the stripper fingers. Install parts as necessary, PL 7. If the problems are not solved, replace the print cartridge, PL 1.
3-4
11/05
Workcentre PE 220
Image Quality
IQ 3 Horizontal Black Band
Description Dark or blurry horizontal stripes on print.
Check and Cause
1. Bad contacts of the voltage terminals to developer.
Solution
1. Clean each voltage terminal of the Charge, Supply, Develop and Transfer roller. (remove the toner particles and paper particles) 2. Clean the component that corresponds to the repeat interval of the defect. If the defect persists, install a new print cartridge, PL 1 or fuser, PL 1 based on the interval of the black band.
2. The rollers used in the image development process may be contaminated. OPC Drum = 75.5mm Charge Roller = 37.7mm Supply Roller = 47.5mm Develop Roller = 35.2mm Transfer Roller = 46.2mm Heat Roller = 63.9mm Pressure Roller = 75.4mm
Workcentre PE 220
11/05
3-5
Image Quality
IQ 4 Black/White Spot
Description Dark or blurry black spots on the print. White spots occur on the print.
Check and Cause
1. If dark or blurry black spots occur periodically, the rollers in the Developer may be contaminated with foreign matter or paper particles. (Charge roller: 37.7 mm interval OPC drum: 75.5 mm interval) 2. If faded areas or voids occur in a black image at intervals of 75.5 mm, or black spots occur elsewhere, the OPC drum surface is damaged. 3. If a black image is partially broken, the transfer voltage is abnormal or the transfer roller's life has expired. (Approximately 50,000 sheets)
Solution
1. Run OPC cleaning Mode Print and run the Self-test 2 or 3 times. Refer to GP 3. If necessary, install a new print cartridge, PL 1. 2. In case of 75.5 mm interval unremovable in 1, cleanly remove foreign substances stuck on the OPC location equivalent to black spots and white spots with a clean cloth. 3. If the roller's life is expired, replace it. Install a new transfer roller, PL 6. 4. In case of 37.7 mm interval unremovable in 1, take measures as to replace the print cartridge and try to print out. 5. Clean the inside of the machine.
3-6
11/05
Workcentre PE 220
Image Quality
IQ 5 Light Image
Description The printed image is light, with no ghost. Check and Cause
1. Develop roller is contaminated when the print cartridge is almost consumed. 2. Ambient temperature is below than 10°C. 3. Check shading profile. 4. Bad contact caused by the toner contamination between the high voltage terminal in the HVPS and the one in the set. 5. Abnormal output from the HVPS can be caused by contamination
Solution
1. Install a new print cartridge, PL 1.
2. Wait 30 minutes after printer is powered on before you start printing. 3. Redo shading profile in the Tech mode. 4. Clean the contaminated area.
5. If necessary, install a new HVPS, PL 1.
Workcentre PE 220
11/05
3-7
Image Quality
IQ 6 Dark Image or Black Image
Description The printed image is dark. Check and Cause
1. Identify if the problem is caused by the Scanner or the LSU / Xerographics. 2. No charge voltage. 3. Charge voltage is not turned on due to bad contact between the power supply in the side of the Developer and charge terminal of HVPS. 4. Check for CIS problem on the Main PBA. 5. Check shading profile.
Solution
1. Perform pattern test, GP 4. If pattern is good, check the scanner. If pattern is bad, check the LSU / Xerographics. 2. Clean the high voltage charge terminal. 3. Check the connections between the main PBA and HVPS. If necessary install a new main PBA or HVPS, PL 1. 4. Check the CIS FFC Cable is properly connected. 5. Perform the shading test, GP 4.
3-8
11/05
Workcentre PE 220
Image Quality
IQ 7 Uneven Density
Description Print density is uneven.
Check and Cause
1. The pressure force on the left and right springs of the transfer roller is not even, the springs are damaged, the transfer roller is improperly installed, or the transfer roller bushing or holder is damaged. 2. The toner level is not even on the developer roller. 3. Low toner in print cartridge.
Solution
1. Install parts as necessary, PL 6.
2. Install a new print cartridge, PL 1.
3. Shake the print cartridge. If Image Quality is still poor, install a new print cartridge, PL 1.
Workcentre PE 220
11/05
3-9
Image Quality
IQ 8 Background
Description Light dark background on the print.
Check and Cause
1. Has the customer been making a lot of prints at less than 2% area coverage? Note: The print cartridge is basically designed to print 3,000 sheets with 5% image. 2. Is recycled paper being used? 3. Has the life span of the developer ended? 4. Is the movement (Up and Down) of the transfer roller smooth? 5. The HVPS maybe defective.
Solution
1. Inform the customer that low area coverage will cause background problems.
2. Image quality is not guaranteed if recycle paper is used. 3. Install a new print cartridge, PL 1. 4. Clean the bushings on the transfer roller, PL 6. 5. If the problem is still present, install a new print cartridge, PL 1, or HVPS as necessary, PL 1.
3-10
11/05
Workcentre PE 220
Image Quality
IQ 9 Ghost (1)
Description Ghost occurs at 75.5 mm intervals of the OPC drum on the print. Check and Cause
1. Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the electrode of the Developer. 2. The life of developer is expired. 3. Transfer roller lifetime (50.000 sheets) has expired. 4. Abnormal low temperature (below 10°C). 5. Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the one in the HVPS board.
Solution
1. Clean the terminals.
2. Install a new print cartridge, PL 1. 3. Check the transfer roller lifetime and if necessary install a new transfer roller, PL 6. 4. Wait about 30 minutes after power on before using the machine. 5. Install a new main PBA or HVPS, PL 1.
IQ 10 Ghost (2)
Description Ghost occurs at 75.5 mm intervals of the OPC drum on the print. (When printing on card stock or transparencies using manual feeder)
Check and Cause
When printing on card stock thicker than normal paper or transparencies such as OHP, higher transfer voltage is required.
Solution
Inform the customer to Select 'Thick Mode' on paper type menu from the software application and after using returning to the original mode is recommended.
Workcentre PE 220
11/05
3-11
Image Quality
IQ 11 Ghost (3)
Description White ghost occurs in the black image printing at 47.5mm intervals.
Check and Cause
1. The life of the developer may be expired. 2. Possible abnormal voltage and bad contact of the terminal of the supply roller in the print cartridge.
Solution
1. Install a new print cartridge, PL 1. 2. Install a new print cartridge, PL 1.
IQ 12 Ghost (4)
Description Ghost occurs at 47.5mm(or 63.9mm) intervals.
Check and Cause
1. The temperature of the fuser is too high because the thermistor is contaminated.
Solution
CAUTION Take care not to bend or break the thermistor. 1. Clean the heat roll, pressure roll and thermistor, PL 7. If necessary install a new fuser, PL 1.
3-12
11/05
Workcentre PE 220
Image Quality
IQ 13 Contamination on the Face of Page
Description The background on the face of the printed page is contaminated.
Check and Cause
1. Toner leakage due to improperly sealed developer. 2. The transfer roller maybe contamInated. 3. The fuser roll may be contaminated
Solution
1. Install a new print cartridge, PL 1. 2. Run DRUM Cleaning Mode, GP 3. Make 2 or 3 prints 3. Inspect and clean the fuser roll, PL 7. Replace if necessary.
IQ 14 Contamination on Back of Page
Description The back of the page is contaminated at 47 mm intervals.
Check and Cause
1. Transfer roller is contaminated.
Solution
1. Run DRUM Cleaning Mode, GP 3. Make 2 or 3 prints 2. Replace the transfer roller, PL 6.
2. Pressure roller is contaminated.
CAUTION Take care not to bend or break the thermistor. 3. Clean the heat roll, pressure roll and thermistor. If necessary install a new fuser, PL 1.
Workcentre PE 220
11/05
3-13
Image Quality
IQ 15 Blank Page Print out (1)
Description Blank page is printed. Check and Cause
1. Bad ground contacts in OPC and/or developer. 2. Check the Scanner Cover is properly closed. 3. Check shading profile. 4. Check white/black reference voltage on Main PBA.
Solution
1. Remove contamination from the terminals of the developer and the OPC unit. 2. Room light can pass through a thin original. 3. Redo shading profile in the tech mode, refer to GP 4. 4. Replace the Main PBA, PL 1.
IQ 16 Blank Page Print out (2)
Descr