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B089/B093 SERVICE MANUAL
001783MIU
RICOH GROUP COMPANIES

SERVICE CALL CONDITIONS

7. TROUBLESHOOTING
CAUTION
Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off. NOTE: The main power LED ( ) lights or flashes while the platen cover or ARDF is open, while the main machine is communicating with a facsimile or the network server, or while the machine is accessing the hard disk or memory for reading or writing data.

7.1 SERVICE CALL CONDITIONS
7.1.1 SUMMARY
There are 4 levels of service call conditions.
Level A Definition To prevent damage to the machine, the main machine cannot be operated until the SC has been reset by a service representative (see the note below). SCs that disable only the features that use the defective item. Although these SCs are not shown to the user under normal conditions, they are displayed on the operation panel only when the defective feature is selected. The SC history is updated. The machine can be operated as usual. Turning the main switch off then on resets SCs displayed on the operation panel. These are redisplayed if the error occurs again. Reset Procedure Enter SP mode, and then turn the main power switch off and on. Turn the operation switch or main switch off and on.

B

C D

The SC will not be displayed. Only the SC history is updated. Turn the operation switch off and on.

SM

7-1

B089/B093

Troubleshooting

NOTE: 1) If the problem concerns electrical circuit boards, first disconnect then reconnect the connectors before replacing the PCBs. 2) If the problem concerns a motor lock, first check the mechanical load before replacing motors or sensors.

SERVICE CALL CONDITIONS

7.1.2 SC CODE DESCRIPTIONS
Code No. 101 B Symptom Exposure lamp error The standard white level was not detected properly when scanning the white plate. · · · · · · · · · · · · · 121 D Scanner home position error 2 The scanner home position sensor does not detect the off condition during initialization. · · · · · · · 122 B Scanner HP Sensor ­ Error 1 The HP sensor remains on while the carriage is returning to the home position. · · · · · · 123 B Scanner HP sensor ­ Error 2 The HP sensor does not switch on after the carriage has returned to the home position. · · · · · · Possible Cause Exposure lamp defective Lamp stabilizer defective Exposure lamp connector defective Standard white plate dirty Scanner mirror or scanner lens out of position or dirty SBU defective Scanner drive motor defective Scanner motor defective Harness between SBCU and scanner drive motor disconnected Harness between SBCU and scanner drive motor power source disconnected Scanner HP sensor defective Harness between SBCU and HP sensor disconnected Scanner wire, timing belt, pulley, or carriage defective SIB or scanner drive motor defective Scanner motor defective Harness between SBCU and scanner drive motor disconnected Harness between SBCU and scanner drive motor power source disconnected Scanner HP sensor defective Harness between SBCU and HP sensor disconnected Scanner wire, timing belt, pulley, or carriage defective SBCU, scanner motor drive board defective Scanner motor defective Harness between the SBCU, scanner motor drive board and scanner motor disconnected HP sensor defective Harness between SBCU and HP sensor disconnected. Scanner wire, timing belt, pulley, or carriage installation incorrect SBCU, scanner motor drive board defective Scanner motor defective Harness between the SBCU, scanner motor drive board and scanner motor disconnected HP sensor defective Harness between SBCU and HP sensor disconnected. Scanner wire, timing belt, pulley, or carriage installation incorrect SM

120

D

Scanner home position error 1 The scanner home position sensor does not detect the on condition during initialization or copying.

B089/B093

7-2

SERVICE CALL CONDITIONS
Code No. 144 B Symptom SBU connection error The IPU does not detect the SBU connection signal. Automatic SBU adjustment error An error is detected during automatic SBU adjustment (SP4-428) Possible Cause Cable between SBU and IPU board disconnected. · · · · · · · · SBU defective SBCU board defective Exposure lamp stabilizer defective Exposure lamp defective Dirty white plate IPU board defective Controller board defective Video controller defective

192

B

193

B

195

B

196

B

197

B

Image transfer error The IPU board does not finish within 1 minute after the image data has been transferred to the controller board. DFGATE assert error The DFGATE signal does not assert within 30 seconds after the original has been scanned. DFGATE negate error The DFGATE signal does not negate within 1 minute after the DFGATE has been asserted. DFGATE error The DFGEATE signal has already been asserted at the original scan. Memory address error The IPU board does not receive the memory address from the controller board. DF scanning finish error The original does not finish scanning with in 1 minute Charge roller current leak A charge roller current leak signal is detected. Polygon motor error The polygon motor does not reach its operating speed within 10 seconds after the polygon motor on signal, or the lock signal is not detected for more than 200 ms continuously during operation. Laser synchronization error The main scan synchronization detector board cannot detect the laser synchronization signal for more than 10 consecutive 50 ms intervals.

198

B

199

B

302

B

320

B

· ADF interface cable defective · SBCU board defective · Mismatched firmware between the SBCU board and ADF · ADF interface cable defective · SBCU board defective · Mismatched firmware between the SBCU board and ADF · ADF interface cable defective · SBCU board defective · Mismatched firmware between the SBCU board and ADF · Mismatched firmware between the SBCU board and controller board · Controller defective · SBCU defective · IPU board defective · ADF interface cable defective · SBCU board defective · Mismatched firmware between the SBCU board and ADF · Charge roller damaged · Charge high voltage supply board defective · Poor connection of the PCU · Polygon mirror motor defective · Poor connection between the polygon mirror motor driver and the SBCU board · SBCU board defective · Poor connection between the laser synchronization detector board and the SBCU board · Laser synchronization detector board out of position · Laser synchronization detector board defective · SBCU board defective · LD unit defective Troubleshooting

322

B

SM

7-3

B089/B093

SERVICE CALL CONDITIONS
Code No. 323 B Symptom LD drive current over The LD drive board applies more than 100 mA to the LD. ID sensor calibration - Error 1 One of the following conditions occurred when the ID sensor pattern was calibrated during printing: · Vsp > 2.5V · Vsg < 2.5V · Vsp = 0V · Vsg = 0V ID sensor calibration ­ Error 2 The following conditions occurred simultaneously when the ID sensor pattern was calibrated during printing: · Vsg = 5V · PWM = 0 (LED current drop) ID sensor calibration ­ Error 3 During printing the 2.5V value for edge detection of the ID sensor pattern could not be detected after 800 ms. ID sensor adjustment Error 1 Error occurred during automatic adjustment of Vsg: · Vsg output did not attain 4V, even with PWM = 255 (maximum current for LED) · Vsg output was greater than 4V, even with PWM=0 (no current for the LED) ID Sensor Adjustment Error 2 Error occurred during automatic adjustment of Vsg. Vsg could not be adjusted to 4.0V±0.2V within 50 ms even after 20 attempts. Possible Cause · LD unit defective (not enough power, due to aging) · Poor connection between the LD unit and the SBCU board · SBCU board defective · ID sensor defective or dirty · ID sensor harness disconnected or connector is damaged · SBCU defective · Scanning system or image creation system malfunction · High voltage power supply board (power pack) defective · ID sensor dirty or defective · ID sensor harness disconnected, or connector damaged · SBCU board defective · High voltage power supply board (power pack) defective · ID sensor dirty or defective · ID sensor harness disconnected, or connector damaged · SBCU defective · High voltage power supply board (power pack) defective · ID sensor dirty or defective · ID sensor harness disconnected, or connector damaged · SBCU defective · High voltage power supply board (power pack) defective · Scanning system or image creation system malfunction · ID sensor dirty or defective · ID sensor harness disconnected, or connector damaged · SBCU defective · High voltage power supply board (power pack) defective · Scanning system or image creation system malfunction · ID sensor dirty or defective · ID sensor harness disconnected, or connector damaged · SBCU board defective · High voltage power supply board (power pack) defective · Scanning system or image creation system malfunction

350

B

351

B

352

B

353

B

354

B

355

C

ID sensor error For details about the cause of the problem, please refer to SC350~354 above.

B089/B093

7-4

SM

SERVICE CALL CONDITIONS
Code No. 389 B Symptom TD sensor error TD sensor output was less than 0.5V, or more than 0.5V 10 times in succession. If the fax unit is installed, this SC is issued immediately. If the fax unit is not installed, this SC is issued after the prescribed number of copies has printed. TD sensor error The TD sensor outputs less than 0.5V or more than 4.0V 10 times consecutively during copying. Development bias leak A development bias leak signal is detected. TD sensor initial setting error TD sensor output voltage falls out of the adjustment range (2.0 ±<> 0.2 V) after the TD sensor initial setting has been finished. Possible Cause · TD sensor defective · TD sensor connector damaged.

390

D

· TD sensor abnormal · Poor connection of the PCU · Poor connection of the PCU · High voltage supply board defective · Someone forgot to remove the toner seal of the PCU · ID sensor defective · TD sensor abnormal · Drum does not turn · Development roller does not turn · Poor connection of the PCU · Install the correct type of toner bottle. · High voltage supply board defective · Poor connection of the PCU · Transfer/separation unit set incorrectly · Transfer roller damaged · High voltage supply board defective · Poor connection of the PCU · Discharge plate defective Toner supply motor defective

391

B

392

B

399

B

401 402

B B

411

B

490

B

500

B

501 502 503 504

B B B B

Illegal toner bottle (South Korea only) The toner bottle installed is not intended for use with this machine. Transfer roller leak error 1 Transfer roller leak error 2 A transfer roller current leak signal is detected. The current feedback signal for the transfer roller is not detected. Separation bias leak error A separation bias leak signal is detected. Toner supply motor leak error Over 1 A supplied to the toner supply motor for longer than 200 ms. Main motor lock A main motor lock signal is not detected for more than 500 ms after the main motor starts to rotate, or the lock signal is not detected for more than 500 ms during rotation after the last signal. 1st paper tray lift motor malfunction 2nd paper tray lift motor malfunction 3rd paper tray lift motor malfunction (optional paper tray unit) 4th paper tray lift motor malfunction (optional paper tray unit) The paper lift sensor is not activated after the tray lift motor has been on for 18 seconds.

· Too much load on the drive mechanism · Main motor defective

· Paper lift sensor defective · Tray lift motor defective · Too much load on the drive mechanism · Poor tray lift motor connection

SM

7-5

B089/B093

Troubleshooting

SERVICE CALL CONDITIONS
Code No. 506 B Symptom Paper tray motor lock (optional paper tray unit) A motor lock signal is not detected for more than 1.5 s or the lock signal is not detected for more than 1.0 s during rotation. Rear fence drive error (optional LCT) The return position sensor is not activated after the rear fence drive motor has been on to lower the tandem tray for 8 seconds. Side fence drive error (optional LCT) The side fence positioning sensor is not activated for more 3 seconds when the paper stack in the left tray is moved to the right tray. The side fence close sensor is not activated for more 3 seconds after moving the paper stack to the right tray. LCT lower limit error The lower limit sensor does not activate within 8 seconds after the tray has been lowered. Possible Cause · Paper tray unit motor defective · Too much load on the drive mechanism

508

B

· Rear fence motor defective · Return position sensor defective · Too much load on the drive mechanism · · · · Side fence motor defective Side fence position sensor defective Side fence close sensor defective Too much load on the drive mechanism

509

B

510

B

· · · ·

Tray lift motor defective Poor connection of the tray lift motor Lower limit sensor defective Too much load on the drive mechanism

520

B

Paper tray error An error occurs (i.e motor error, or sensor error, etc) for any paper tray. Fusing thermistor open The fusing temperature detected by the thermistor was below 0 °C for 5 seconds. The fusing temperature does not rise +15 °C (center) or +12 °C (at the ends) five times within 2 minutes after the fusing lamps have been turned on. Fusing temperature warm-up error The fusing temperature does not reach the standby temperature within 20 seconds after the main switch is turned on. Fusing overheat error 1 A fusing temperature of over 231°C is detected for 5 second by the fusing thermistor. Fusing overheat error 2 A fusing temperature of over 251°C is detected by the fusing temperature monitor circuit in the SBCU board.

541

A

· A defective motor · A defective sensor · Too much load on the drive mechanism · Fusing thermistor defective or out of position · Fusing lamp open · Fusing thermostat open · Power supply board defective · Poor connection of the fusing unit · Fusing thermistor defective or out of position · Fusing lamp open · Fusing thermostat open · Power supply board defective · Poor connection of the fusing unit · Fusing thermistor defective · Power supply board defective · SBCU board defective · Fusing thermistor defective · Power supply board defective · SBCU board defective

542

A

543

A

544

A

B089/B093

7-6

SM

SERVICE CALL CONDITIONS
Code No. 545 A Symptom Fusing overheat error 3 After warmup, the hot roller attained full operating temperature and maintained this temperature for 10 sec. without the hot roller rotating. Unstable fusing temperature The fusing temperature varies 50°C or more within 1 second twice continuously. Zero cross signal malfunction Zero cross signals are not detected within a certain period. Fusing unit set error The machine does not detect the fusing unit. Exhaust fan motor error The CPU detects an exhaust fan lock signal for more than 5 seconds. Communication break error between SBCU and ADF The SBCU receives a break signal from the ADF main board. Communication command error between SBCU and ADF The SBCU sends a command to the ADF main board that it cannot execute. Communication timeout error between SBCU and finisher The SBCU cannot receive a response within 100 ms after 3 attempts after sending data to the finisher. Possible Cause · Hot roller thermistor is out of position · Fusing lamp broken · Thermostat broken · Thermistor defective · Poor connection of the fusing unit · Power supply unit defective · Power supply board defective · SBCU board defective · Poor connection of the fusing unit · The fusing unit is not installed · Poor connection of the exhaust fan motor · Too much load on the motor drive · Serial line connecting SBCU and ADF unstable · External noise · ADF main board defective · SBCU board defective · SBCU board defective · Download SBCU firmware again · Serial line connecting SBCU and finisher unstable · External noise · SBCU board and finisher main board connection defective or loose · Finisher main board defective · SBCU board defective · Serial line connecting SBCU and finisher unstable · External noise · Occurred with an SC call, CC call, supply management call, user call, or CE call. · Timeout while no response from the LADP, and abnormal signal on the RS-485 line between PI and LADP. · Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged · Make sure that SP5113 is set to enable the optional counter device.

546

A

547

B

548

A

590

B

611

B

612

B

620

B

621

B

630

C

632

D

Communication timeout error between SBCU and finisher A break (low) signal was received from the finisher. Communication failure with CSS (RSS) The communication from the copier was detected as abnormal at the CSS center. This error occurs when the acknowledge signal from the LADP does not complete normally. Counter device error 1 Japan Only After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms.

SM

7-7

B089/B093

Troubleshooting

SERVICE CALL CONDITIONS
Code No. 633 D Symptom Counter device error 2 Japan Only After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms. Counter device error 3 Japan Only A backup RAM error was returned by the counter device. Counter device error 4 Japan Only A backup battery error was returned by the counter device. SBCU control data transfer checksum error A sampling of control data sent from the SBCU to the controller reveals a checksum error. Only the logging count is performed. SBCU control data transfer abnormal A sampling of the control data sent from the SBCU reveals an abnormality. Communication timeout error between SBCU and duplex unit The SBCU cannot receive a response within 1 second from the duplex unit. Possible Cause · Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged · Make sure that SP5113 is set to enable the optional counter device. · Counter device control board defective · Backup battery of counter device defective · Counter device control board defective · Backup battery of counter device defective · Controller board defective · External noise · SBCU board defective

634

D

635

D

640

C

641

C

650

B

· · · · · · · · · · · · · · ·

670

D

672

D

720

B

Engine response error After powering on the machine, a response is not received from the engine within 30 seconds. Controller-to-operation panel communication error at startup After powering on the machine, the communication circuit between the controller and the operation panel is not opened, or communication with controller is interrupted after a normal startup. Finisher jogger motor error (500-sheet finisher) The finisher jogger H.P sensor remains de-activated for a certain time when returning to home position. The finisher jogger H.P sensor remains activated for a certain time when moving away from home position.

Controller board defective External noise SBCU board defective Serial line connecting SBCU and duplex unit unstable External noise SBCU board and duplex main board connection defective or loose Duplex main board defective SBCU board defective SBCU installed incorrectly SBCU defective Controller board defective Controller stall Controller board installed incorrectly Controller board defective Operation panel connector loose or defective

· Jogger H.P sensor defective · Jogger motor defective

B089/B093

7-8

SM

SERVICE CALL CONDITIONS
Code No. 722 B Symptom Finisher jogger motor error (1000-sheet finisher) The finisher jogger H.P sensor remains de-activated for a certain time when returning to home position. The finisher jogger H.P sensor remains activated for a certain time when moving away from home position. Finisher staple hammer motor error (1000-sheet finisher) Stapling does not finish within 600 ms after the staple hammer motor turned on. Finisher stack feed-out motor error (1000-sheet finisher) The stack feed-out belt H.P sensor does not activate within a certain time after the stack feed-out motor turned on. Finisher lift motor error (1000-sheet finisher) The stack height sensor does not activate within a certain time after the shift tray lift motor turned on. Finisher staple hammer motor error (500-sheet finisher) Stapling does not finish within a certain time after staple hammer motor turned on. Finisher paper stack height error (500sheet finisher) The stack height detection lever does not return to its home position before going to detect the stack height. Finisher stapler motor error (1000-sheet finisher) The stapler does not return to its home position within a certain time after the stapler motor turned on. The stapler H.P sensor does not activate within a certain time after the stapler motor turned on. Output tray motor error (500-sheet finisher) Exit guide plate motor error (1000-sheet finisher) The tray upper limit sensor does not activate within a certain time after the shift motor turned on. (500-sheet finisher) The exit guide plate open sensor or exit guide plate HP sensor does not activate within a certain time after the exit guide plate motor turned on. (1000-sheet finisher) 7-9 Possible Cause · Jogger H.P sensor defective · Jogger motor defective

724

B

· Staple jam · Stapler overload caused by trying to staple too many sheets · Staple hammer motor defective · Stack feed-out H.P sensor defective · Stack feed-out motor defective

725

B

726

B

· Shift tray lift motor defective · Stack height sensor defective

727

B

· Staple jam · Stapler overload caused by trying to staple too many sheets · Staple hammer motor defective · · · · Stack height lever solenoid defective Stack height sensor defective Lever sensor defective Main control board defective

728

B

730

B

· Stapler motor defective · Stapler H.P sensor defective · Poor stapler motor connection

731

B

1000-sheet finisher · Exit guide plate motor defective · Exit guide plate HP sensor defective · Exit guide plate open sensor defective

SM

B089/B093

Troubleshooting

500-sheet finisher · Output tray motor defective · Tray upper limit sensor defective

SERVICE CALL CONDITIONS
Code No. 732 B Symptom Finisher shift motor error (1000-sheet finisher) Roller shift does not finish within a certain time after the shift motor turned on. Shift tray shift motor error During a shift operation the sensor state did not change (off to on, or on to off) within 2.4 sec. Bridge communication error The SBCU cannot communicate with the bridge unit properly when the finisher is installed. Finisher connection error The SBCU cannot communicate with the finisher properly when the bridge unit is installed. Interchange communication error The SBCU cannot communicate with the interchange unit properly when the duplex unit is installed. Startup without video output end error (K) Video transfer to the engine is started, but the engine did not issue a video transmission end command within the specified time. Startup without video input end (K) A video transmission was requested from the scanner, but the scanner did not issue a video transmission end command within the specified time. Watchdog error The CPU does not access the watchdog register within a certain time. Kernel mismatch error Software bug Self-Diagnostic Error: CPU The central processing unit returned an error during the self-diagnostic test. Self-Diagnostic Error: ASIC The ASIC returned an error during the self-diagnostic test because the ASIC and CPU timer interrupts were compared and determined to be out of range. Self-Diagnostic Error: HDD The hard disk drive returned an error during the self-diagnostic test. Self-diagnostic Error: NIB The network interface board returned an error during the self-diagnostic test. Possible Cause · Shift motor defective · Shift tray HP sensor defective

770

B

· Shift sensor defective · Shift motor defective · Poor connection between the main machine and bridge unit · SBCU board defective · Poor connection between the finisher and bridge unit · SBCU board defective · Poor connection between the interchange unit and main machine · SBCU board defective Controller board defective

791

B

792

B

793

B

800

D

804

D

Controller board defective

818

D

819 820

D D

· Controller board defective · Software malfunction ­ download controller firmware again Download controller firmware again · Controller board defective · Download controller firmware again Controller board defective

821

D

822

D

823

D

· · · · ·

HDD defective HDD connector defective Controller board defective Network interface board defective Controller board defective

B089/B093

7-10

SM

SERVICE CALL CONDITIONS
Code No. 824 D Symptom Self-diagnostic Error: Resident NVRAM The resident non-volatile RAM returned an error during the self-diagnostic test. Self-diagnostic Error: Optional NVRAM The resident non-volatile RAM returned an error during the self-diagnostic test. Self-diagnostic Error: NVRAM/Optional NVRAM The NVRAM or optional NVRAM returned an error during the selfdiagnostic test. Self-diagnostic Error: RAM The resident RAM returned a verify error during the self-diagnostic test. Self-diagnostic Error: ROM The resident read-only memory returned an error during the selfdiagnostic test. Self-diagnostic Error: Optional RAM The optional RAM returned an error during the self-diagnostic test. Self-Diagnostic Error: Parallel Interface Loopback test error. Self-diagnostic Error: Resident Font ROM The resident font ROM returned an error during the self-diagnostic test. Self-diagnostic Error: Optional Font ROM The optional font ROM returned an error during the self-diagnostic test. Self-diagnostic Error: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. EEPROM error 1 During input/output with the EEPROM, one of the following errors occurred: · A read error occurred and continued after 3 retries. · Write error occurred. EEPROM error 2 The values read from the three areas during the mirroring check phase did not match. The data is being written into the three areas differently. Network I/F Abnormal NIB interface error. Possible Cause · Replace the resident NVRAM on the controller board · Replace the controller board · Replace the optional NVRAM (user account enhancement unit) on the controller board · Replace the controller board Replace the NVRAM on the controller board

825

D

826

D

827

D

Download controller firmware again

828

D

· Controller board defective · Download controller firmware again

829

D

· Replace the optional memory board · Controller board defective · Loopback connector not detected · IEEE1284 connector defective · Controller board defective Replace the controller board

835

D

836

D

837

D

Replace the controller board

838

D

Replace the controller board

840

D

841

D

· EEPROM defective; replace the controller board · EEPROM has reached the end of its service life · NIB defective · Controller board defective

850

D

SM

7-11

B089/B093

Troubleshooting

· EEPROM defective; replace the controller board · EEPROM has reached the end of its service life

SERVICE CALL CONDITIONS
Code No. 851 D 853 D Symptom IEEE 1394 I/F Abnormal IEEE1394 interface error. Wireless LAN card error 1 At startup the wireless LAN board could be accessed, but the wireless LAN card (IEEE 802.11b or Bluetooth) could not access the board. Wireless LAN card error 2 The board that holds the wireless LAN card can be accessed, but the wireless LAN card (802.11b/Bluetooth) itself cannot be accessed while the machine is operating Wireless LAN card error 3 An error was detected for the wireless LAN card (802.11b or Bluetooth). Wireless LAN board error An error is detected for the wireless LAN card (802.11b or Bluetooth). USB I/F Error The USB driver is unstable and generated an error. The USB I/F cannot be used. The USB driver can generate three types of errors: RX, CRC, and STALL errors. Only the STALL error can generate this SC code. Startup without HD connection at main power on The hard disk connection is not detected. Startup without HD detection at power key on The hard disk connection is not detected. Maximum number of bad sectors detected on HD Up to 101 bad sectors have appeared in the area on the hard disk where image data is archived, and the hard disk may require replacement. Startup without HD data lead Data stored on the hard disk is not read correctly. HD data CRC error During operation of the HD, the HD responded with a CRC error. Possible Cause · IEEE1384 interface board defective · Controller board defective · Wireless LAN card not inserted in the wireless LAN board when machine was switched on

854

D

· Wireless LAN card has been removed during machine operation.

855

D

· Wireless LAN card defective · Wireless card connection not tight · Wireless LAN card board defective · PCI connector loose · USB 2.0 disconnected · Controller board defective

856

D

857

D

860

B

861

B

862

A

· Cable between HDC and HDD loose or defective · HDD power connector loose or defective · HDD defective · Replace the controller board · Cable between HDC and HDD loose or defective · HDD power connector loose or defective · HDD defective Replace the controller board SC863 returned while reading data from the HD and the number of registered bad sectors reached 101.

863

B

A bad sector occurred during operation of the HDD Data transfer was abnormal in the data read from the HDD.

864

D

B089/B093

7-12

SM

Rev. 02/20/2004

SERVICE CALL CONDITIONS

Code No. 870 B

871

D



872

B

Symptom Address Book Data Error Address book data stored on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. FCU Flash ROM Error The address book written into the flash ROM mounted on the FCU is detected as defective. Email Receiving Data Error Machine detects an HDD error during warm-up.

Possible Cause · Software defective · HDD defective

· Flash ROM device defective · Replace flash ROM on the MBU · Email(s) previously received by the machine and stored in the hard drive may contain damaged data. This can be deleted by executing SP5832-007, however note that doing so will also delete all other received emails. · Defective HDD · l Email(s) previously sent by the machine and stored in the hard drive may contain damaged data. This can be deleted by executing SP5832008, however note that doing so will also delete all other sent emails, as well as initialize the sender's user name/password and administrator Mail address. · Defective HDD · MLB defective



873

B

Email Sending Data Error Machine detects an HDD error during warm-up.

880

D

865 900

D D

901

D

925

D

· Software defective · Files on the HDD corrupted · Download controller firmware · SBCU board defective

951

B

SM

7-13

B089/B093

Troubleshooting

920

D

File Format Converter (MLB) Error A request for access to the File Format Converter (MLB -Media Link Board) was not answered within the specified time. HD access error The hard disk detected an error. Electronic total counter error The value of the total counter has already exceeded 9999999 Mechanical total count error The SBCU board cannot receive the mechanical total count data. Printer Error 1 An internal application error was detected and operation cannot continue. Network File Error The file that manages NetFile is corrupted and operation cannot continue. F-gate error at write request After the IPU receives an F-gate signal, it receives another F-gate signal.

Replace the controller board Replace the NVRAM on the controller board Mechanical total counter defective

· Software defective · Insufficient memory

SERVICE CALL CONDITIONS

Rev. 02/20/2004

Code No. 953 B

954

B

Symptom Scanner setting error The IPU does not respond with the scanner setting signal required to start scanning processing. Printer setting error The IPU does not respond with the settings that are required to start image processing by the printer. Memory setting error The IPU does not respond with the settings that are required to start image processing using the memory. Printer ready error The printer ready signal is not generated within 17 seconds after the IPU received the print start signal. Print image data transfer error The image transfer from the controller to the engine via the PCI bus does not end within 15 s after starting. Software write parameter setting error An unstable area at the storage destination in the settings table is set at NULL for the parameter received by the write module. Software performance error The software attempted to perform an unexpected operation.

Possible Cause Download controller firmware

· Replace the IPU board · Replace the controller board · Download the controller firmware · Replace the IPU board · Replace the controller board · Download the controller firmware · Replace the IPU board · Replace the controller board · Download the controller firmware · Controller board defective · SBCU board defective · Connectors between SBCU and controller loose or defective · Download controller firmware again

955

B

964

B

984

D

986

D

990

D

· · · ·

991

C

992

D

995

D

Software continuity error The software attempted to perform an unexpected operation. However, unlike SC990, the object of the error is continuity of the software. Unexpected Software Error Software encountered an unexpected operation not defined under any SC code. Machine Type Information Error After the machine is powered on, a mismatch is detected between the CPM information sent from the controller to the engine. The controller boards of the B089 (22 cpm) and B94 (27 cpm) are not interchangeable.

Software defective Internal parameter incorrect Insufficient working memory When this SC occurs, the file name, address, and data will be stored in NVRAM. This information can be checked by using SP7-403. Note the above data and the situation in which this SC occurs. Then report the data and conditions to your technical control center. · No operation required. This SC code does not appear on the panel, and is only logged.

· Software defective · An error undetectable by any other SC code occurred · Replace the controller board with the correct board.

B089/B093

7-14

SM

Rev. 02/20/2004

SERVICE CALL CONDITIONS

Code No. 996 B

Symptom FCU board error FCU board is connected but not ready. Application function selection error The application selected by a key press on operation panel does not start or ends abnormally. Application start error After power on, the application does not start within 60 s. (All applications neither start nor end normally.)

997

B

998

D

Possible Cause · FCU board defective and requires replacement · Download FCU firmware · Download the firmware for the application that failed · An option required by the application (RAM, DIMM, board) is not installed · Download controller firmware · Replace the controller board · An option required by the application (RAM, DIMM, board) is not installed

999

D

Program download error The download (program, print data, language data) from the IC card does not execute normally.

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Board installed incorrectly SBCU board defective Controller board defective IC card defective NVRAM defective Loss of power during downloading Important Notes About SC999 Primarily intended for operating in the download mode, logging is not performed with SC999. · If the machine loses power while downloading, or if for some other reason the download does not end normally, this could damage the controller board or the PCB targeted for the download and prevent subsequent downloading. If this problem occurs, the damaged PCB must be replaced. Troubleshooting

SM

7-15

B089/B093