Text preview for : Service manual IBM printes -SureMark- Several models.pdf part of IBM TI1,TI2,TI3,TI4,TG3,TG4 and more IBM Hardware manual for "SureMark" thermal printers used in their Point of Sale machines.
It covers several models, cable pins, USB - RS232 etc.
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SureMark Printers
Hardware Service Manual
updated March 18, 2002
GY27-0355-03
updated March 18, 2002
Note Before using this information and the product it supports, be sure to read "Safety Information" on page viii, Appendix D, "Translated Safety Notices" on page 201, and the general information under Appendix E, "Notices" on page 209.
Fourth Edition (September 2000) This edition applies to the IBM SureMark Printers, models TI1, TI2, TI3, TI4, TF6, and TM6. Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the address given below. A form for reader's comments is also provided at the back of this publication. If the form has been removed, address your comments to: IBM Corporation, Information Development, Department CJMA PO Box 12195 Research Triangle Park, North Carolina, 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you. © Copyright International Business Machines Corporation 1998, 2001. All rights reserved. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
updated March 18, 2002
Contents
Preface . . . . . . . . . . Who Should Read This Manual . . How This Manual Is Organized . . Related Publications and Diskettes Tell Us What You Think . . . . . Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii vii vii viii viii viii
Summary of Changes . . . . . . . . . . . Web-only Update for GY27-0355-03 (March 2002) . Web-only update for GY27-0355-03 (October 2001) . Web-only update for GY27-0355-03 (June 2001) . . GY27-0355-03 . . . . . . . . . . . . . . . GY27-0355-02 . . . . . . . . . . . . . . . GY27-0355-01 . . . . . . . . . . . . . .
xvii xvii xvii xvii xvii xvii xviii
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Part 1. General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1. Overview . . . . . . . . . . . . . . . Indicators, Controls, and Stations Thermal/Impact Printers Indicator, Control, and Station Single-Station Printers . . Communication Mode Selections. . . . . . . . . . . RS-232 Baud Rate Selection . . . . . . . . . . . RS-232 XON/XOFF Mode Selection . . . . . . . . RS-232/RS-485 Selection . . . . . . . . . . . . Emulation Mode Selection . . . . . . . . . . . . USB Selection . . . . . . . . . . . . . . . . . Power Supply Connections . . . . . . . . . . . . . Printer Mechanism Overviews . . . . . . . . . . . . 3 . 3 . 4 . 4 . 4 . 6 . 7 . 7 . 7 . 9 . . . . . . . . 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 11 11 12 12 15 15 15 16 16 17 17 18 18 18 19 19 20 20 21 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 2. SureMark Installation, Service, and Utility Software . . . . Software Adjustments (Models TI1, TI2, TI3, TI4, TG3 and TG4) . . . . . Using the 4690 Operating System . . . . . . . . . . . . . . . Using IBM Point-of-Sale Device Diagnostics . . . . . . . . . . . Using the Reference/Service Diskettes (RS-485 or RS-232 Printers) . . 4610 Fonts and Logos Utility Diskette . . . . . . . . . . . . . . Proportional Font Conversion Utility . . . . . . . . . . . . . . . Firmware Update . . . . . . . . . . . . . . . . . . . . . . Using Firmware Update Diskette . . . . . . . . . . . . . . . Using POSS For Windows to Update SureMark Printer Firmware (RS-485 and USB Only) . . . . . . . . . . . . . . . . . . . . . IBM Point-of-Sale Device Diagnostics . . . . . . . . . . . . . Using 4690 OS 4610 Utility to Update SureMark Firmware . . . . . . Updating SureMark Firmware Using Temporary RS-232 Attachment . . Limitation on Updating Firmware . . . . . . . . . . . . . . . Emulating the IBM Model 3 or Model 4 Printers . . . . . . . . . . . Enabling Emulation Using Utility Diskettes . . . . . . . . . . . . Enabling Emulation Using 4690 On-Line Terminal Diagnostics . . . . Limitations for Emulation . . . . . . . . . . . . . . . . . . Printing Saved Data . . . . . . . . . . . . . . . . . . . . Emulating an Epson Single-Station Printer (Single-Station Only) . . . . . Enabling Epson Emulation. . . . . . . . . . . . . . . . . .
© Copyright IBM Corp. 1998, 2001
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Limitations for Epson Emulation. . . . . . . . . . . . . . . . . . 21 MICR Data Parser Sample Code (Models TI2, TI4 and TG4 Only) . . . . . . 22 Resources on the Internet . . . . . . . . . . . . . . . . . . . . . 22
Part 2. Models TI1, TI2, TI3, TI4, TG3 and TG4 . . . . . . . . . . . . . . . . . 23
Chapter 3. Problem Determination . . . . . . . . . . . . . . . . . 25 Offline Tests . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Customer Receipt Test . . . . . . . . . . . . . . . . . . . . . 25 Document Insert Test . . . . . . . . . . . . . . . . . . . . . 26 MICR Reader and Check Flipper Test (Models TI2, TI4, and TG4 Only) . . . 28 Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Customer Receipt Paper Movement and Cutter Problems . . . . . . . . . 35 FRU Removal and Replacement . . . . . . . . . . . . . . . . . . 37 Removing and Replacing the Top, Paper, and Ribbon Covers. . . . . . . 37 Removing and Replacing the Top Cover Operator Buttons . . . . . . . . 41 Removing and Replacing the Document Insert Lower Cover and Flipper Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . 42 Removing and Replacing the Printhead . . . . . . . . . . . . . . . 43 Removing and Replacing the Home Sensor . . . . . . . . . . . . . 44 Removing and Replacing the Ribbon Drive Assembly. . . . . . . . . . 45 Removing and Replacing the Tensioner . . . . . . . . . . . . . . . 47 Removing and Replacing the Printhead Carriage Assembly . . . . . . . 48 Removing and Replacing the Transport Motor . . . . . . . . . . . . 52 Removing and Replacing the Printhead Cable . . . . . . . . . . . . 55 Removing and Replacing the Document Insert Sensor Assembly . . . . . 56 Removing and Replacing the Document Insert Platen Assembly . . . . . . 59 Removing and Replacing the MICR Read Head . . . . . . . . . . . . 61 Removing and Replacing the Lower Forms Entry Frame or Flipper Assembly 64 Removing and Replacing the Document Insert Backup Roller and Insert Lever Assembly . . . . . . . . . . . . . . . . . . . . . . . 68 Removing and Replacing the DI Feed Roller . . . . . . . . . . . . . 71 Removing and Replacing the Switch Card and Printhead Spacer . . . . . 75 Removing and Replacing the Main Logic Card and Cable-Attached Interface Card (Models TI1 and TI2) . . . . . . . . . . . . . . . . . . . 76 Removing and Replacing the Main Logic Card and Connector-Attached Interface Card (Models TI3, TI4, TG3, and TG4) . . . . . . . . . . . 80 Removing and Replacing the Thermal Cables and Paper Switch . . . . . 81 Removing and Replacing the Thermal Latch . . . . . . . . . . . . . 84 Removing and Replacing the Thermal Drag Strip . . . . . . . . . . . 86 Removing and Replacing the Thermal Printhead Assembly. . . . . . . . 88 Removing and Replacing the Thermal Platen Assembly . . . . . . . . . 91 Removing and Replacing the Customer Receipt Motor . . . . . . . . . 92 Removing and Replacing the Rotating Cutter Blade and Thermal Guide . . . 93 Removing and Replacing the Cutter Gears and Cutter Clutch . . . . . . . 94 Removing and Replacing the Customer Receipt Paper Guide. . . . . . . 96 Removing and Replacing the Customer Receipt Paper Bucket . . . . . . 97 Removing and Replacing the Document Insert Motor and Gears . . . . . 100 Chapter 4. Hardware Adjustment Procedures Electrostatic Discharge (ESD) . . . . . . . Mechanical Adjustments . . . . . . . . . DI Forms Compensation Adjustment . . . Printhead Platen Gap Adjustment . . . . DI Open Lever Adjustment . . . . . . . Cutter Blade Run-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 105 106 106 108 110 111
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Thermal Printhead Adjustment . . . . . . . . . . . . . . . . . . 114 Thermal Paper Switch Adjustment . . . . . . . . . . . . . . . . 116 Document Sensor Threshold Reset . . . . . . . . . . . . . . . . 117 Chapter 5. Parts Listing. . . . . . . . . . . . . . Assembly 1: Covers . . . . . . . . . . . . . . . Assembly 2: Operator Switch and Button Assembly . . . . Assembly 3: Logic Cards and Shock Mounts . . . . . . Assembly 4: Document Insert Station . . . . . . . . . Assembly 5: Thermal Printhead Assembly and Cover . . . Assembly 6: Printhead Transport and Ribbon Drive Assembly Assembly 7: Impact Printhead Assembly . . . . . . . . Assembly 8: Document Insert Station Platen and Lever . . Assembly 9: Document Insert Drive Shaft Assembly . . . . Assembly 10: Document Insert Station Gears and Motor . . Assembly 11: Customer Receipt Drive, Cutter, and Platen . Assembly 12: Hardware Kits . . . . . . . . . . . . Assembly 13: Cable Assemblies, Filler Panel, Power Supply. Chapter 6. Operation . . . . . . . . Operating Controls and Indicators . . . Check Verification and Printing . . . . Ribbon Loading . . . . . . . . . . Paper Loading . . . . . . . . . . Clearing Jams in the Check Flipper Area . MICR Reader Read Head Cleaning . . . Thermal Printhead Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 120 122 124 126 128 130 132 134 136 138 140 142 144 147 147 147 151 153 155 157 158
| Part 3. Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . . . . 159 | | | | | | | | | | | | | | | | | | | | | | | Chapter 7. Problem Determination . . . . . . . . . . . . Offline Diagnostics . . . . . . . . . . . . . . . . . . . Customer Receipt Test . . . . . . . . . . . . . . . . Listing the MCT Settings . . . . . . . . . . . . . . . . RS-232 Hex Dump . . . . . . . . . . . . . . . . . . Symptoms . . . . . . . . . . . . . . . . . . . . . . Customer Receipt Paper Movement and Cutter Problems. . . . . FRU Removal and Replacement . . . . . . . . . . . . . . Removing and Replacing the Top Cover and Inner Cover Assembly Removing and Replacing the Bottom Cover . . . . . . . . . Removing and Replacing the Interface and Main Logic Cards . . Removing and Replacing the Thermal Print Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 161 161 162 163 163 165 167 167 169 170 172
Chapter 8. Hardware Adjustment Procedures . . . . . . . . . . . . 175 Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 175 Thermal Paper Switch Adjustment . . . . . . . . . . . . . . . . . 176 Chapter 9. Parts Listing . . . . . . . . . . Assembly 14: Covers . . . . . . . . . . . . Assembly 15: Interface and Logic Cards . . . . . Assembly 16: Thermal Printhead Assembly . . . . Assembly 17: Hardware Kits . . . . . . . . . Assembly 18: Miscellaneous Parts and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 178 180 182 184 186
Chapter 10. Operation . . . . . . . . . . . . . . . . . . . . . 189 Operating Controls and Indicators . . . . . . . . . . . . . . . . . 189
Contents
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Paper Loading . . . . . . . . . . . . . . . . . . . . . . . . 190 Thermal Printhead Cleaning . . . . . . . . . . . . . . . . . . . 191
Part 4. Appendixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Appendix A. Maintenance Inspection . . . . . . . . . . . . . . . 195 Maintenance Checklist . . . . . . . . . . . . . . . . . . . . . 195 Appendix B. Preventive Maintenance Information . . . . . . . . . . 197 Models TI1, TI2, TI3, TI4, TG3, and TG4 . . . . . . . . . . . . . . . 197 Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . 197 Appendix C. Tools and Supplies . . . Special Tools . . . . . . . . . . . Expendable Supplies . . . . . . . . RS-232 Connector Pin Assignments . . USB Connector Pin Assignments . . . . Cash Drawer Connector Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 199 199 199 199 200 201 201 201 201 201 202 202 202 202 203 203 204 204 204 204 205 205 205 205 205 205 206 206 207 207
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Appendix D. Translated Safety Notices. . Nederlands - België. . . . . . . . . . Algemene veiligheidsvoorschriften . . . Français - Belgique . . . . . . . . . . Consignes de sécurité générales . . . . Português do Brasil. . . . . . . . . . Considerações Gerais sobre Seguranç'a . Dansk. . . . . . . . . . . . . . . Generelle sikkerhedsforskrifter. . . . . Suomi. . . . . . . . . . . . . . . Yleiset turvaohjeet . . . . . . . . . Français . . . . . . . . . . . . . . Généralités . . . . . . . . . . . . Deutsch . . . . . . . . . . . . . . Allgemeine Sicherheitsüberlegungen . . Italiano . . . . . . . . . . . . . . Sicurezza - Considerazioni generali . . . Norsk . . . . . . . . . . . . . . . Generelle sikkerhetsforskrifter . . . . . Português . . . . . . . . . . . . . Informaçõles de Segurança Gerais . . . Español . . . . . . . . . . . . . . Consideraciones Generales de Seguridad Svenska . . . . . . . . . . . . . . Allmänna säkerhetsföreskrifter . . . . .
Appendix E. Notices . . . . . . . . . . . . . . . . . . . . . . 209 Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 209 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 209 Part Number Index . . . . . . . . . . . . . . . . . . . . . . 211
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
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Preface
This manual provides problem determination and testing information and a parts listing of field-replaceable units (FRUs) for the IBM SureMark Printers.
Who Should Read This Manual
This manual is intended for use by trained service representatives.
How This Manual Is Organized
Part 1 contains information for all SureMark printers: v Chapter 1, "Overview" an overview of the features of the SureMark printers. v Chapter 2, "SureMark Installation, Service, and Utility Software" information about using the utilities diskettes. Part 2 contains the following information that is specific to the thermal/impact SureMark printers models TI1, TI2, TI3, and TI4: v Chapter 3, "Problem Determination" information about testing, messages, and symptoms for determining any failing components of the SureMark printer. This chapter also includes procedures for removing and replacing components in the SureMark printer. v Chapter 4, "Hardware Adjustment Procedures" printer adjustment procedures. v Chapter 5, "Parts Listing" part numbers of the field replaceable units (FRUs) for the SureMark printer. v Chapter 6, "Operation" information on operating the SureMark printer. Part 3 contains the following information that is specific to the single-station SureMark printers models TF6 and TM6: v Chapter 7, "Problem Determination" information on testing, messages, and symptoms for determining any failing components of the SureMark printer. This chapter also includes procedures for removing and replacing components in the SureMark printer. v Chapter 8, "Hardware Adjustment Procedures" printer adjustment procedures. v Chapter 9, "Parts Listing" part numbers of the field replaceable units (FRUs) for the SureMark printer. v Chapter 10, "Operation" information on operating the SureMark printer. The appendixes contain the following information: v Appendix A, "Maintenance Inspection" checklist to be used during an IBM maintenance inspection. v Appendix B, "Preventive Maintenance Information" preventive maintenance procedures for the SureMark printer. v Appendix C, "Tools and Supplies" information about special tools for the SureMark printer and the pin assignments you need to know if you use non-IBM cables. v Appendix D, "Translated Safety Notices" translations of the safety notices in this manual. v Appendix E, "Notices" electronic emission notices and other general information.
© Copyright IBM Corp. 1998, 2001
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Related Publications and Diskettes
v v v v v v v v v IBM IBM IBM IBM SureMark Printers: User's Guide, GA27-4151 SureMark Printers: firmware update diskettes SureMark Printers: Fonts and Logos Utility Diskette Safety Information Read This First, GA27-4004
IBM SurePOS 700 Series: Hardware Service Guide, GA27-0363 IBM SurePOS 700 Series: Options and I/0 Devices Service Guide, SY27-0392 IBM SurePOS 700 Series: System Reference, SA27-4224 IBM SurePOS 500 Series: System Reference, SA27-4255 POSS Programming Reference and User's Guide, SC30-3560
The diskettes are only available by download from the Internet. See "Resources on the Internet" on page 22 for more information. For information about ordering IBM publications not shipped with the SureMark, contact your IBM representative or your place of purchase. SureMark publications are available on the Internet as PDF files. See "Resources on the Internet" on page 22 for more information.
Tell Us What You Think
Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web. To access a PDF version of this book, visit the Retail Store Solutions Web site at:
http://www.ibm.com/solutions/retail/store
From there, select Support at the left, then select Publications. After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting. For instance, include the page or table number. Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.
Safety Information
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Danger: Before you begin to install this product, read the safety information in IBM Safety Information -- Read This First, GA274004. This booklet describes safe procedures for cabling and plugging in electrical equipment.
Gevaar: Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies--Lees dit eerst, GA274004. Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten.
Perigo: Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça--Leia Isto Primeiro, GA274004. Esse folheto descreve procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos.
Fare! Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i Sikkerhedsforskrifter--Loes dette først GA274004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.
Gevaar Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information -- Read This First, GA274004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.
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VAARA Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet--Luetämä ensin, GA274004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sähkölaitteet kaapeloidaan ja kytketään turvallisesti.
Danger Avant d'installer le présent produit, consultez le livret Informations pour la sécuritéLisez-moi d'abord, GA274004, qui décrit les procédures à respecter pour effectuer les opérations de câblage et brancher les équipements électriques en toute sécurité.
Vorsicht Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in Sicherheitsinformationen--Bitte zuerst lesen, IBM Form GA274004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieen elektrischer Geräte.
Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information -- Read This First, GA274004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
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Pericolo prima di iniziare l'installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell'opuscolo Informazioni di sicurezza--Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.
Fare Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon--Les dette først, GA274004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.
Perigo Antes de iniciar a instalação deste produto, leia as informações de segurança Informações de Segurança--Leia Primeiro, GA274004. Este documento descreve como efectuar, de um modo seguro, as ligações eléctricas dos equipamentos.
Peligro Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad--Lea Esto Primero, GA274004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos.
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Varning--livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter--Läs detta först, GA274004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.
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IBM
IBM
GA27-4004
GA27-4004
Preface
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Summary of Changes
This section summarizes the changes included in the latest editions of this manual.
Web-only Update for GY27-0355-03 (March 2002)
This update includes the following changes: v Added part numbers to the parts catalog information for miscellaneous kits on models TM6 and TF6. Refer to "Assembly 17: Hardware Kits" on page 184. v Updated the paper loading procedure for models TM6 and TF6. See "Paper Loading" on page 190.
Web-only update for GY27-0355-03 (October 2001)
This update corrects the parts catalog information for the covers on models TM6 and TF6. Refer to "Assembly 14: Covers" on page 178 for revision bars that indicate the changed information.
Web-only update for GY27-0355-03 (June 2001)
This update adds information about the new TG3 and TG4 models. Refer to Chapter 5, "Parts Listing" on page 119 for revision bars that show which parts that have been added.
GY27-0355-03
This edition includes information about the new single-station SureMark printers, which are models TF6 and TM6, and also includes updates for models TI3 and TI4. Changed or new information is indicated by a revision bar (|) in the left margin. (There are no revision bars in the margin of figures. Refer to "Figures" on page xix for revision bars that show which figures have been changed.) There are both similarities and important differences between the thermal/impact SureMark printers (models TI1, TI2, TI3 and TI4) and the single-station SureMark printers (models TF6 and TM6). For that reason, this document has been reorganized and divided into parts. v Part 1, "General Information" on page 1 contains information that is similar for all SureMark models. Information about the new single-station printers has been added throughout this part. v Part 2, "Models TI1, TI2, TI3, TI4, TG3 and TG4" on page 23 contains information about the thermal/impact printers. This information has a few changes from the previous edition. v Part 3, "Models TF6 and TM6" on page 159 contains information about the single-station printers. All information in this part is new in this edition.
GY27-0355-02
This edition includes information about USB support for the SureMark printer.
© Copyright IBM Corp. 1998, 2001
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GY27-0355-01
This edition includes information about two new models of the SureMark printer Model TI3 and Model TI4. Because Model TI3 is a new version of Model TI1, and Model TI4 is a new version of Model TI2, in some cases only the new model number was added to the existing text. Information sections that were added include: v "Removing and Replacing the Home Sensor" on page 44 v "Removing and Replacing the Main Logic Card and Connector-Attached Interface Card (Models TI3, TI4, TG3, and TG4)" on page 79 v "Removing and Replacing the Rotating Cutter Blade and Thermal Guide" on page 93 v "Firmware Update" on page 15 v "Emulating the IBM Model 3 or Model 4 Printers" on page 18 v "MICR Data Parser Sample Code (Models TI2, TI4 and TG4 Only)" on page 22 v "RS-232 Connector Pin Assignments" on page 199 v "Cash Drawer Connector Pin Assignments" on page 200 Because documentation, drivers, and diskettes are now available on the Web, "Resources on the Internet" on page 22 was added to describe how to locate the applicable Web site. Information that was changed includes: v "Symptoms" on page 30, the table that describes the actions to take for various printer problems. v "Customer Receipt Paper Movement and Cutter Problems" on page 35. v "Removing and Replacing the Transport Motor" on page 52 and "Removing and Replacing the Printhead Cable" on page 55, which were previously one combined procedure. v Many of the remove/replace procedures. The procedures that have been greatly revised include: "Removing and Replacing the Top, Paper, and Ribbon Covers" on page 37 "Removing and Replacing the Printhead" on page 43 "Removing and Replacing the Ribbon Drive Assembly" on page 45 "Removing and Replacing the Document Insert Platen Assembly" on page 59 "Removing and Replacing the MICR Read Head" on page 61 "Removing and Replacing the Thermal Platen Assembly" on page 91 "Removing and Replacing the Customer Receipt Motor" on page 92 "Removing and Replacing the Cutter Gears and Cutter Clutch" on page 94 v "Thermal Paper Switch Adjustment" on page 116 v Chapter 5, "Parts Listing" on page 119 Many of the figures have been revised to make it easier to locate the parts of the printer that are referenced in the related text. Some information has been moved: v "Document Sensor Threshold Reset" on page 117 was in Chapter 1 in the previous edition. v "Using the 4690 Operating System" on page 11 and "Using the Reference/Service Diskettes (RS-485 or RS-232 Printers)" on page 12 were in Chapter 2 in the previous edition.
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Figures
| | | 2 | 2 1. Indicators, Controls, and Printing Stations Thermal/Impact SureMark Printers . . 2. Indicator, Control, and Printing Station Single-Station SureMark Printers . . . . 3. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark Printers . 4. Cable Connectors for Single-Station SureMark Printers . . . . . . . . . . . 5. RS-232 Mode Switch for Single-Station SureMark Printers . . . . . . . . . . 6. RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers. . . . . 7. USB Ports for Thermal/Impact SureMark Printers . . . . . . . . . . . . . 8. USB Ports for Single-Station SureMark Printers . . . . . . . . . . . . . . 9. USB Cable Routing for Single-Station SureMark Printers . . . . . . . . . . 10. Printer Mechanism Overview Thermal/Impact Printers . . . . . . . . . . 11. Printer Mechanism Overview Single-Station Printers . . . . . . . . . . . 12. Adjustment and Alignment Printouts . . . . . . . . . . . . . . . . . . 13. Switch for Epson Emulation . . . . . . . . . . . . . . . . . . . . . 14. Offline Printer Test Pattern (Thermal/Impact SureMark Printers). . . . . . . . 15. MICR Reader Test Results Good Noise Level . . . . . . . . . . . . . 16. MICR Reader Test Results Noise Level Needs Adjusting . . . . . . . . . 17. Customer Receipt Gears . . . . . . . . . . . . . . . . . . . . . . 18. Removing the Paper and Ribbon Covers . . . . . . . . . . . . . . . . 19. Removing the Top Cover . . . . . . . . . . . . . . . . . . . . . . 20. Removing the Operator Buttons in the Top Cover . . . . . . . . . . . . . 21. Removing the Document Insert Feed Cover and the Flipper Cartridge . . . . . 22. Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . 23. Removing the Ribbon Drive Assembly . . . . . . . . . . . . . . . . . 24. Removing the Tensioner . . . . . . . . . . . . . . . . . . . . . . 25. Removing the Timing Belt . . . . . . . . . . . . . . . . . . . . . 26. Removing the Printhead/Home Sensor Cable . . . . . . . . . . . . . . 27. Removing the Carriage Assembly, Front or Rear Transport Shafts . . . . . . . 28. Removing the Front Transport Carrier Bearing . . . . . . . . . . . . . . 29. Removing the Timing Belt . . . . . . . . . . . . . . . . . . . . . 30. Turning the Bushing and Removing the Transport Shaft . . . . . . . . . . 31. Removing the Transport Motor . . . . . . . . . . . . . . . . . . . . 32. Disconnecting the Printhead Cable and Home Sensor . . . . . . . . . . . 33. Removing the Timing Belt . . . . . . . . . . . . . . . . . . . . . 34. Removing the Front Transport Shaft . . . . . . . . . . . . . . . . . . 35. Disconnecting the Sensor Spring and Removing the DI Insert Assembly . . . . 36. Removing the Document Insert Platen Assembly . . . . . . . . . . . . . 37. Disconnecting the Main Logic Card Cables . . . . . . . . . . . . . . . 38. Removing the Front Shock Mount . . . . . . . . . . . . . . . . . . 39. Removing the MICR . . . . . . . . . . . . . . . . . . . . . . . 40. Disconnecting the Main Logic Card Cables (Models TI1 and TI2) . . . . . . . 41. Disconnecting the Main Logic Card Cables (Models TI3, TI4, TG3, and TG4) . . 42. Disconnecting the MICR Cable. . . . . . . . . . . . . . . . . . . . 43. Removing the Lower Forms Entry Frame . . . . . . . . . . . . . . . . 44. Removing the Flipper Assembly . . . . . . . . . . . . . . . . . . . 45. Removing the Bail . . . . . . . . . . . . . . . . . . . . . . . . 46. Removing the DI Backup Roller . . . . . . . . . . . . . . . . . . . 47. Removing the DI Lever Assembly. . . . . . . . . . . . . . . . . . . 48. Disconnecting the Main Logic Card Cables (Models TI1 and TI2) . . . . . . . 49. Disconnecting the Main Logic Card Cables (Models TI3 TI4, TG3, and TG4) . . . 50. Removing the Front Shock Mount and Disconnecting the MICR Cable . . . . . 51. Gear Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 52. Removing the Document Insert Feed Roller . . . . . . . . . . . . . . . 53. Removing the Switch Card and Printhead Spacer . . . . . . . . . . . . .
© Copyright IBM Corp. 1998, 2001
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. 4 . 4 . 5 . 5 . 6 . 6 . 8 . 8 . 9 . 10 . 10 . 14 . 21 . 27 . 28 . 29 . 36 . 39 . 40 . 41 . 42 . 43 . 46 . 47 . 49 . 49 . 50 . 51 . 53 . 53 . 54 . 55 . 56 . 57 . 58 . 60 . 62 . 62 . 63 . 65 . 65 . 66 . 66 . 67 . 67 . 69 . 70 . 72 . 72 . 73 . 73 . 74 . 75
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54. Disconnecting the Main Logic Card Cables (Models TI1 and TI2) . . . . . . . . . . . . . 77 55. Disconnecting the Main Logic Card Cables (Models TI3, TI4, TG3, and TG4) . . . . . . . . 77 56. Removing the Front Shock Mount and Disconnecting the MICR Cable . . . . . . . . . . . 78 57. Removing the Logic Card and the Interface Card . . . . . . . . . . . . . . . . . . . 78 58. Removing the Interface Card Assembly . . . . . . . . . . . . . . . . . . . . . . 80 59. Removing the Thermal Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 81 60. Removing the Spiral Wraps . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 61. Disconnecting the Thermal Cables from the Main Logic Card (Models TI1 and TI2) . . . . . . 82 62. Disconnecting the Thermal Cable from the Main Logic Card (Models TI3, TI4, TG3, and TG4) 83 63. Thermal Latch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 64. Removing the Thermal Latch Spring. . . . . . . . . . . . . . . . . . . . . . . . 85 65. View of Drag Strip from Back of Printer . . . . . . . . . . . . . . . . . . . . . . 86 66. Removing the Drag Strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 67. Thermal Printhead Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 89 68. Removing the Spiral Wraps . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 69. Removing the Cutter Stud, Stationary Blade, and Printhead Shaft (Models TI1 and TI2). . . . . 90 70. Removing the Cutter Stud, Stationary Blade, and Printhead Shaft (Models TI3, TI4, TG3, and TG4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 71. Removing the Thermal Platen Assembly . . . . . . . . . . . . . . . . . . . . . . 91 72. Removing the Customer Receipt Motor . . . . . . . . . . . . . . . . . . . . . . 92 73. Removing the Rotating Blade and Thermal Guide (Models TI1 and TI2) . . . . . . . . . . 93 74. Removing the Rotating Blade and Thermal Guide (Models TI3, TI4, TG3, and TG4) . . . . . . 94 75. Removing the Cutter Gears . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 76. Removing the Customer Receipt Paper Guide . . . . . . . . . . . . . . . . . . . . 96 77. Disconnecting the Cables Connected to the Main Logic Card (Models TI1 and TI2) . . . . . . 97 78. Disconnecting the Cable Connected to the Main Logic Card (Models TI3, TI4, TG3, and TG4) 98 79. Removing the Front Shock Mount and Disconnecting the MICR Cable . . . . . . . . . . . 98 80. Customer Receipt Paper Bucket . . . . . . . . . . . . . . . . . . . . . . . . . 99 81. Disconnecting the Logic Card Cables (Models TI1 and TI2). . . . . . . . . . . . . . . 101 82. Disconnecting the Logic Card Cables (Models TI3, TI4, TG3, and TG4) . . . . . . . . . . 101 83. Removing the Front Shock Mount and Disconnecting the MICR Cable. . . . . . . . . . . 102 84. Removing the Motor Gear and Idler Gear . . . . . . . . . . . . . . . . . . . . . 102 85. Removing the Document Insert Feed Motor . . . . . . . . . . . . . . . . . . . . 103 86. DI Forms Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 87. Placement of Gap Setting Tool . . . . . . . . . . . . . . . . . . . . . . . . . 109 88. Platen Gap Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 89. DI Open Lever Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 90. Cutter Blade Run-In (Models TI1 and TI2) . . . . . . . . . . . . . . . . . . . . . 112 91. Cutter Blade Run-In (Models TI3 TI4, TG3 and TG4) . . . . . . . . . . . . . . . . . 113 92. Thermal Printhead Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . 115 93. Thermal Paper Switch Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 116 94. Positioning Checks and Documents for Reading and Printing in a Model TI2, TI4, or TG4 Printer 148 95. Printable Area of an Inserted Document (Portrait) . . . . . . . . . . . . . . . . . . 149 96. Printable Area of an Inserted Document (Landscape) . . . . . . . . . . . . . . . . . 150 97. Opening the Ribbon Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 98. Ribbon Cartridge Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 99. Ribbon Path around the Printhead . . . . . . . . . . . . . . . . . . . . . . . . 152 100. Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 101. Paper Loading Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 102. Removing the Lower Document Insert (DI) Cover . . . . . . . . . . . . . . . . . . 155 103. Removing the Check Flipper Cartridge . . . . . . . . . . . . . . . . . . . . . . 156 104. Printhead and Print Line Area. . . . . . . . . . . . . . . . . . . . . . . . . . 158 105. Offline Printer Test Pattern (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . 162 106. Thermal Drive Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 107. Paper Out Switch and Idler Gear . . . . . . . . . . . . . . . . . . . . . . . . 166 108. Removing the Top Cover and Inner Cover Assembly . . . . . . . . . . . . . . . . . 168
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| | | | | | 2
109. Removing the Bottom Cover . . . . . . . . . . . . . . . . 110. Removing the Interface and Main Logic Cards Models TF6 and TM6 111. Separating the Interface and Main Logic Cards Models TF6 and TM6 112. Thermal Print Mechanism . . . . . . . . . . . . . . . . . 113. Thermal Paper Switch Adjustment . . . . . . . . . . . . . . 114. Paper Loading Path . . . . . . . . . . . . . . . . . . . 115. Printhead and Print Line Area. . . . . . . . . . . . . . . .
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169 170 171 172 176 190 191
Figures
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Part 1. General Information
This section contains information that applies to all SureMark printers. The following table shows the warranty information for each printer model.
Table 1. Warranty Information Machine type 4610-TI3 Description Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers) Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers) Warranty service IOR 24x7 Warranty upgrade none
4610-TI4
IOR 24x7
none
4610-TI5 (DBCS Attaches to the IBM 4694/4800. AP only) RS232, RS485, USB (Pearl white covers) 4610-TM6 Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers) Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers) TM6 with iron gray covers to match 4840 TM7 with iron gray covers to match 4840 Functionally equivalent to TF6 with iron gray covers but with IOR warranty Functionally equivalent to Model TI3 with iron gray covers to match the IBM 4840 Functionally equivalent to Model TI4 with iron gray covers to match the IBM 4840 Functionally equivalent to Model TI5 with iron gray covers to match the IBM 4840 Functionally equivalent to Model TG3 but with Depot warranty Functionally equivalent to Model TG4 but with Depot warranty Functionally equivalent to Model TI3 but with Depot warranty Functionally equivalent to Model TI4 but with Depot warranty Functionally equivalent to Model TM6 but with Depot warranty
IOR 24x7
none
IOR 24x7
none
4610-TM7 (DBCS AP only) 4610-TF6 4610-TF7 4610-IF6
IOR 24x7
none
Depot repair Depot repair IOR 24x7
IOR 24x7 IOR 9x5 IOR 24x7, IOR 9x5 none
4610-TG3
IOR 24x7
none
4610-TG4
IOR 24x7
none
4610-TG5 (DBCS AP only) 4610-DG3 4610-DG4 4610-DI3 4610-DI4 4610-DM6
IOR 24x7
none
Depot repair Depot repair Depot repair Depot repair Depot repair
IOR 24x7, 9x5 IOR 24x7, 9x5 IOR 24x7, 9x5 IOR 24x7, 9x5 IOR 24x7, 9x5
© Copyright IBM Corp. 1998, 2001
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Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is nine hours per day for five days per week.
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Chapter 1. Overview
| Indicators, Controls, and Stations Thermal/Impact Printers Indicator, Control, and Station Single-Station Printers . . Communication Mode Selections. . . . . . . . . . . RS-232 Baud Rate Selection . . . . . . . . . . . RS-232 XON/XOFF Mode Selection . . . . . . . . RS-232/RS-485 Selection . . . . . . . . . . . . Emulation Mode Selection . . . . . . . . . . . . USB Selection . . . . . . . . . . . . . . . . . Power Supply Connections . . . . . . . . . . . . . Printer Mechanism Overviews . . . . . . . . . . . . 3 . 4 . 4 . 4 . 6 . 7 . 7 . 7 . 9 . . . . . . . . 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
|
Indicators, Controls, and Stations Thermal/Impact Printers
There are two triangular-shaped buttons and two LED indicators located on the top of the printer. The buttons serve multiple functions. When the Printer Ready LED indicator is on continuously, the printer is online (connected to the system) and ready for printing. When the indicator blinks, one of the following conditions exists: v The printer is offline (offline testing is enabled). v The printer is out of thermal paper. v The ribbon cover and/or CR paper cover is open. v The printer has a nonrecoverable home error. The second LED is the document present indicator. It lights when a document is inserted far enough into the Document Insert (DI) station to reach the DI sensor. When this LED blinks, the DI station is waiting for you to insert a document. The topmost button is the Customer Receipt (CR) paper feed button. Press this button to advance the CR paper. The lower button is the document feed button. Press this button to advance the document. If you simultaneously press both buttons momentarily and then release them, the DI throat opens. The throat must be open to insert a document from the side. Press and then release both buttons again to close the throat. Both buttons are also used to test the printer. See "Offline Tests" on page 25 for additional button functions.
2
© Copyright IBM Corp. 1998, 2001
3
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Paper Cover Customer Receipt Printer Ribbon Cover Document Printer
Printer Ready LED Customer Receipt Feed Button Document Present LED Document Feed Button
Figure 1. Indicators, Controls, and Printing Stations Thermal/Impact SureMark Printers
| | | | | 2 | | | | | | |
Indicator, Control, and Station Single-Station Printers
There is one triangular-shaped button and one LED indicator located on top of the printer. When the indicator is on continuously, the printer is powered on and ready for printing. When the indicator blinks, one of the following conditions exists: v The printer is offline (offline testing is enabled). v The printer is out of paper. v The cover is open. v The cutter has jammed. The button is the Customer Receipt (CR) paper feed button. Press this button to advance the CR paper. See "Offline Diagnostics" on page 161 for additional button functions.
Top cover
Printer ready LED Customer receipt feed button
Figure 2. Indicator, Control, and Printing Station Single-Station SureMark Printers
Communication Mode Selections RS-232 Baud Rate Selection
The SureMark printer supports two RS-232 baud rates, 9600 and 19 200 baud. The baud rate is selected using SW1-1 on the main logic card. The switch is located on the lower left corner of the logic card and is accessible without removing the printer covers. Set the switch as follows:
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SW1-1 OFF - 9600 baud SW1-1 ON - 19 200 baud | | | The card is normally set with SW1-1 in the OFF position, which selects the 9600 baud rate. See Figure 3 for thermal/impact SureMark printers. See Figure 4 and Figure 5 on page 6for single-station SureMark printers.
1
Figure 3. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark Printers. (View is from the bottom rear of the printer)
OFF
2
RS 232 Mode Switch
Cash Drawer Port
Power Supply Port (RS 232 Only)
RS 232 Port
RS 485 Port
|
Power supply port (RS-232 only) RS-232 port RS-485 port Cash drawer connector
| | Figure 4. Cable Connectors for Single-Station SureMark Printers. (View is from the bottom rear of the printer)
Chapter 1. Overview
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|
OFF
| | Figure 5. RS-232 Mode Switch for Single-Station SureMark Printers. (View is from the bottom rear of the printer) 2
Cash drawer cable Power cord RS-232 cable
2 2 Figure 6. RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers
RS-232 XON/XOFF Mode Selection
The SureMark printer supports RS-232 protocol using DTR/DSR lines to control data transmission. It also supports XON/XOFF modes where system and printer software control the flow of data. Select these modes using SW1-2 on the main logic card. The switch is located on the lower left corner of the logic card and is accessible without removing the printer covers. Set the switch as follows:
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1 2 3 4
RS-232 mode switches Cash drawer connector
Cash drawer cable RS-485 cable
updated March 18, 2002
SW1-2 OFF - DTR/DSR Control SW1-2 ON - XON/XOFF Control (Required with a 3-wire RS-232 cable) The card is normally set with SW1-2 in the OFF position, which selects DTR/DSR mode of operation. See Figure 3 on page 5.
RS-232/RS-485 Selection
The SureMark printer will operate using either RS-232 or RS-485 communications protocol. RS-232 is typically associated with PC systems. The printer contains a 9-pin D-shell connector for RS-232 communications. This connector is located on the interface card and is accessible under the printer without the need to remove the printer covers. The connector has the following pin functions:
Pin 1 2 3 4 5 Signal Not Connected Transmit Receive DTR Signal Ground Pin 6 7 8 9 Signal DSR Not Connected Not Connected Not Connected
RS-485 mode is an IBM proprietary mode of communication. This form of communication is obtained when attaching the appropriate cable to Port 7 on an IBM POS system. | | | | | | | | |
Emulation Mode Selection
Single-station SureMark printers can emulate an Epson single-station printer. The printer's mode is selected using SW1-3 on the main logic card (see Figure 4 on page 5). The switch is located on the logic card next to the cash drawer connector and is accessible without removing the printer covers. Set the switch as follows: SW1-3 OFF - SureMark native mode SW1-3 ON - Epson emulation mode For more information about emulation mode, see "Emulating an Epson Single-Station Printer (Single-Station Only)" on page 21.
USB Selection
| | | | | | | Universal serial bus (USB) is an industry standard communication interface. It is used to attach devices, such as printers, displays, and keyboards, to personal computers or IBM POS systems that have USB ports. The standard USB port (with a power brick) is used to attach the SureMark to personal computers. The powered USB port is used to attach the SureMark to IBM POS systems. See Figure 7 on page 8 for the thermal/impact SureMark printers and Figure 8 on page 8 for the single-station SureMark printers.
Chapter 1. Overview
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updated March 18, 2002
Cash Drawer Port
Power Supply Port
Powered USB Port
Standard USB Port
Figure 7. USB Ports for Thermal/Impact SureMark Printers. (View is from the bottom rear of the printer)
|
Power supply port Powered USB port Standard USB port Cash drawer connector
| | |
Figure 8. USB Ports for Single-Station SureMark Printers. (View is from the bottom rear of the printer)
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2
Cash drawer cable Standard USB cable Power cord
Cash drawer cable Powered USB cable
2 2 Figure 9. USB Cable Routing for Single-Station SureMark Printers
Power Supply Connections
| | | | | | | | | | The SureMark printer does not contain a power supply. When the RS-232 or USB port is used, an external power supply must be attached to the power supply port of the interface card of the SureMark (see Figure 7 on page 8 or Figure 8 on page 8 for USB mode, and Figure 3 on page 5 or Figure 4 on page 5 for RS-232 mode). This connector is located under the printer and is accessible without removing the printer covers. Connector J2 has the following pin functions:
Pin 1 3 Signal +24 V dc Ground Pin 2 Signal Not Connected
| |
When the RS-485 or powered USB port is used, power is supplied to the printer from the IBM POS system. DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity.
CAUTION: For your safety, connect equipment requiring electrical power to a correctly wired and grounded outlet. Note: For translations of these safety notices, see Appendix D, "Translated Safety Notices" on page 201.
Chapter 1. Overview
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| | | | |
To protect the printer from electrical damage, never plug or unplug the RS-232 or the RS-485 connector without deactivating the power first. (You can deactivate the power by either turning off the system unit, or by unplugging the power supply from the electrical outlet. You can also deactivate a single-station SureMark by turning off the printer's power switch.)
Printer Mechanism Overviews
Figure 10. Printer Mechanism Overview Thermal/Impact Printers
Inner cover assembly Tear bar Logic card Light-emitting diode (LED) On/off switch Interface card
Drive gear
Figure 11. Printer Mechanism Overview Single-Station Printers
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Chapter 2. SureMark Installation, Service, and Utility Software
Software Adjustments (Models TI1, TI2, TI3, TI4, TG3 and TG4) . . . . . Using the 4690 Operating System . . . . . . . . . . . . . . . Using IBM Point-of-Sale Device Diagnostics . . . . . . . . . . . Using the Reference/Service Diskettes (RS-485 or RS-232 Printers) . . 4610 Fonts and Logos Utility Diskette . . . . . . . . . . . . . . Proportional Font Conversion Utility . . . . . . . . . . . . . . . Firmware Update . . . . . . . . . . . . . . . . . . . . . . Using Firmware Update Diskette . . . . . . . . . . . . . . . Using POSS For Windows to Update SureMark Printer Firmware (RS-485 and USB Only) . . . . . . . . . . . . . . . . . . . . . IBM Point-of-Sale Device Diagnostics . . . . . . . . . . . . . Using 4690 OS 4610 Utility to Update SureMark Firmware . . . . . . Updating SureMark Firmware Using Temporary RS-232 Attachment . . Limitation on Updating Firmware . . . . . . . . . . . . . . . Emulating the IBM Model 3 or Model 4 Printers . . . . . . . . . . . Enabling Emulation Using Utility Diskettes . . . . . . . . . . . . Enabling Emulation Using 4690 On-Line Terminal Diagnostics . . . . Limitations for Emulation . . . . . . . . . . . . . . . . . . Printing Saved Data . . . . . . . . . . . . . . . . . . . . Printing Buffer Data Thermal/Impact Printers . . . . . . . . . Printing Buffer Data Single-Station Printers . . . . . . . . . . Emulating an Epson Single-Station Printer (Single-Station Only) . . . . . Enabling Epson Emulation. . . . . . . . . . . . . . . . . . Limitations for Epson Emulation. . . . . . . . . . . . . . . . MICR Data Parser Sample Code (Models TI2, TI4 and TG4 Only) . . . . Resources on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 11 12 12 15 15 15 16 16 17 17 18 18 18 19 19 20 20 20 20 21 21 21 22 22
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This chapter describes how to make software adjustments using either the 4690 OS, IBM Point-of-Sale Device Diagnostics (POSS for Windows, RS-485 and USB only), or diskettes and other resources that are available from the Retail Store Solutions Web site. See "Resources on the Internet" on page 22 for more information.
Software Adjustments (Models TI1, TI2, TI3, TI4, TG3 and TG4)
Depending on your operating system, you can use the following to make software adjustments to the impact (document insert) station of a SureMark printer: v 4690 Operating System v IBM POS Device Diagnostics v Reference/service diskettes
Using the 4690 Operating System
1. Start Utility Mode by pressing S1, typing 9 5, and then pressing S2. 2. When "enter request" is displayed, enter the keying sequence from the table for the procedure you want to do. 3. Press S2 to advance through the various parts of the printer adjustment steps. 4. Type 9 9 and then press S2 to exit.
© Copyright IBM Corp. 1998, 2001
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updated March 18, 2002 Table 2. Adjustment Procedures Using the 4690 Operating System Procedure Print Current Adjustment Values - see Figure 12 on page 14. Character Alignment Procedure - see Figure 12 on page 14. DI Front Load Print Line Adjustment - see Figure 12 on page 14. Backlash Adjustment (Landscape) Engineering Use Only Hardware Setup Option Update Printer Firmware Keying Sequence 7, 2, 1, S2 7, 2, 2, S2 7, 2, 3, S2 7, 2, 5, S2 7, 2, 7, S2 7, 2, 8, S2 7, 2, 9, S2
Using IBM Point-of-Sale Device Diagnostics
| This utility is for RS-485 and USB only. 1. Start the IBM Point-of-Sale Device Diagnostics application from the Windows Start menu. 2. Click 4610 Printer. 3. Click Device Utility. 4. Select the appropriate tab for the desired adjustment:
Table 3. Adjustment Procedures Using the Point-of-Sale Device Diagnostics Procedure Character Alignment DI Front Load Adjustment Backlash Adjustment (Landscape) Engineering Use Only Firmware Update Reset Thermal Print Head Statistics Reset CR Motor Statistics Reset Impact Print Head Statistics Reset DI Motor Statistics Reset Transport Motor Statistics Tab Adjustments Adjustments Adjustments Read MCT Firmware Update Reset Stats Reset Stats Reset Stats Reset Stats Reset Stats
2 2 2 2 2 2 2 2 2 2 2 2 2
Using the Reference/Service Diskettes (RS-485 or RS-232 Printers)
2 2 2 1. Load the reference/service diskette. See the hardware service manual for your system for reference/service diskette procedures. 2. Select Test Menu. 3. Select Run POS Device Tests for an RS-485 connection. Select RS232 4610 Printer Test for an RS-232 connection. 4. If another system is attached, select the system whose printer you want to adjust. This is unnecessary when there is no other system attached. 5. Select Printer Utilities. 6. Select the adjustment you want to make from the menu. v Print current adjustment values - see Figure 12 on page 14. v Character alignment procedure - see Figure 12 on page 14. v DI front load print line adjustment - see Figure 12 on page 14.
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v v v v
Document landscape adjustment - see Figure 12 on page 14. Engineering use only Change 4610 Model Configuration Reset printer statistics
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Note: Because the first four adjustments affect only the document insert station, they are not displayed as selectable options if the printer is a single-station SureMark. 7. Follow the instructions that are printed on the printer or displayed on the screen. 8. Press S1 (Esc on the Enhanced A/N Keyboard) to return to the previous menu.
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TL1
TL2
TL3 TL4
TL5
CURRENT ADJUSTMENT VALUES H 5 = Character alignment TL5 = Top line front insert BL3 = Bottom line top insert
TL6
TL7
TL8
TL9
Measure from the top edge of this paper to the top of each print line. Press the key (1-9) that corresponds to the print line that is closest to 5MM.
CHARACTER ALIGNMENT PROCEDURE
Press the key (1-9) that corresponds to the pair of H's that appear to be most aligned 5 = selected line
Figure 12. Adjustment and Alignment Printouts
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4610 Fonts and Logos Utility Diskette
This utility is for both RS-232 and RS-485 operation. You can download the utility from the Retail Store Solutions Web site. See "Resources on the Internet" on page 22 for more information. The utility program allows you to perform the following functions: v Update printer firmware v Configure the printer model v Create, edit, and download user-defined character fonts, logo images, and messages v Download proportional fonts (not supported for models TI1 and TI2) v Convert fonts and logo files from impact to thermal From the same Web site, you can also download the following sample files for use with the utility program: v User-defined characters file v Message file v Logo file
Proportional Font Conversion Utility
As part of its support for proportional fonts, IBM provides three TrueType fonts and a utility that you can use to convert the fonts to files that the SureMark printer can use. The application and instructions for downloading the converted fonts are available from the Retail Store Solutions Web site. See "Resources on the Internet" on page 22 for more information. Note: You might have TrueType fonts other than those supplied by IBM on your system. Before using the conversion utility to convert and download any non-IBM fonts for use by the SureMark printer, you must confirm that you have received authorization from the owner of the fonts to convert and download the fonts.
Firmware Update
The SureMark printer has the capability to receive SureMark firmware updates from the host system unit to which it is attached for either RS-485 attached, RS-232, or USB-attached SureMark printers. The following mediums can be used to update the SureMark firmware: v Firmware update diskettes v POSS for Windows 4610 Printer Firmware Update Program v 4690 OS 4610 Utility Program v Alternative 4610 firmware update method via RS-232 attachment cable Use the appropriate procedure that follows to update the SureMark firmware, after downloading the latest level software from the Retail Store Solutions Web site (see "Resources on the Internet" on page 22).
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Using Firmware Update Diskette
| | | | | | | Use a firmware update diskette to update the firmware in configurations when the SureMark is attached by either an RS-232 or RS-485 cable, and the system has a floppy diskette drive, a PC keyboard, and display. 1. Download the latest level of firmware update diskette from the Web (see "Resources on the Internet" on page 22). You can select from several update methods, including attended, unattended, and automatic. 2. Insert the firmware update diskette in drive A. 3. Power on the system unit that has the SureMark attached by either an RS-232 or RS-485 cable. 4. Select RS-485 or RS-232 connection. 5. Follow the messages displayed to complete the firmware update. a. Press Enter (OK) at the logo screen to proceed. b. Choose connection type (RS-485 or RS-232). For RS-232 connections, also make the following selections (refer to the communications mode selections switches, located on the bottom rear of the SureMark printer, to determine the following selections): v Communications port (COM1, COM2, COM3, COM4) v Baud Rate (9600 or 19 200) v Control Flow (DTR/DSR or XON/XOFF) c. Press Enter (OK) to proceed. d. Press F10 (Menu). e. Select O (Operations). f. Select A (Advanced Options). g. Select U (Update Firmware). h. Press Enter twice to select the desired firmware image file (usually only the latest firmware image file is available for selection). i. Press Enter (YES) again to commit to firmware update. j. The Information screen will display the update percent completed. Note: The SureMark flash update will take several minutes. Do NOT power off the host system or the SureMark printer after the update has started. 6. After the firmware update is complete, the SureMark printer will be reset. a. Press Enter (OK) to confirm. b. Press Alt-X (Exit). c. Press Enter to exit. 7. Remove the diskette from drive A. 8. Press Ctrl-Alt-Del to reboot the system.
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Using POSS For Windows to Update SureMark Printer Firmware (RS-485 and USB Only)
Windows users with SureMark printers can use the POSS for Windows 4610 Printer Firmware Update program (AIPFLD46.EXE) to update SureMark firmware. For additional information, refer to the POSS Programming Reference and User's Guide. Note: POSS Suite V1.0.0 or greater is required to use this utility.
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1. Download the latest SureMark firmware update image file from the Web. The file is: v AIP46MC.HEX for models TI1 and TI2 v AIP46MCH.HEX for models TI3, TI4, TG3 and TG4. This file is also for single-station printers with 512KB or 8MB of memory v AIP46MCD.HEX for models TI3, TI4,, TG3, TG4, TF6, and TM6 with the 2-MB memory option. 2. Copy the latest SureMark firmware update image file to the C:\POS\BIN directory. Because the file in the directory is more current than the old file, the firmware will be automatically updated when the system is powered off and back on. 3. To update the firmware manually, enter the following command to update the SureMark firmware:
AIPFLD46.EXE -S slot_number -P port_number -F microcode_file [-Q]
where: slot_number SureMark slot number, usually = 1. The slot number must be specified with decimal values only; hexadecimal values are not accepted. port_number SureMark port number specified with a decimal value, usually = 17 microcode_file Either C:\POS\BIN\AIP46MC.HEX, C:\POS\BIN\AIP46MCH.HEX, or C:\POS\BIN\AIP46MCD.HEX -Q Quiet mode installation (no progress information) 4. The SureMark flash update will take several minutes.
IBM Point-of-Sale Device Diagnostics
USB printers connected to one of the SurePOS 700 Series systems can use the IBM Point-of-Sale Device Diagnostics to update the SureMark firmware. See IBM SurePOS 700 Series: System Reference for more information on the IBM Point-of-Sale Device Diagnostics.
Using 4690 OS 4610 Utility to Update SureMark Firmware
If you use the 4690 OS with SureMark printers that are attached to medialess systems with RS-485 or USB connections, you can use the 4610 Utility Program function of the 4690 OS to update SureMark firmware. Note: 4690 OS level 9910 or greater is required to use this utility. 1. To invoke the utility, press Ctrl S1, 95, Ctrl S2. 2. Press 729, Ctrl, S2 at the ENTER REQUEST prompt. 3. Press 1, Ctrl S2 to continue. 4. Message T7175 will display to confirm flash update has started. 5. The SureMark flash update will take several minutes. Message T9514 Enter Request displays after the SureMark flash update completes. 6. Enter 99, Ctrl S2 to end the SureMark utility.
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Updating SureMark Firmware Using Temporary RS-232 Attachment
| | | | 2 2 To use the firmware update diskettes to update SureMark firmware for configurations that do not have a floppy diskette drive and PC display and keyboard, you must provide a temporary RS-232 attachment to a host PC that does have a floppy diskette drive. Note: A 4610 firmware update diskette at V3.10 or greater is required to use this utility. Before starting the firmware update, you must obtain the following parts: v RS-232 attachment cable, either 2 meters in length (P/N 86H2192) or 4 meters in length (P/N 86H2195). v SureMark Power Supply (for RS-232 configurations only), P/N 42H1176. If the SureMark is currently attached to a host system unit that does not support a floppy diskette drive, use the following procedure to temporarily connect the printer to a host PC that has a floppy diskette drive, RS-232 port, PC keyboard and display. 1. Disconnect the SureMark (RS-485 #7) attachment cable and temporarily connect a RS-232 attachment cable to the SureMark. 2. Connect the SureMark