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HP EliteBook 2730p Notebook PC
Maintenance and Service Guide
Document Part Number: 483222-001

October 2008

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

© Copyright 2008 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2008 Document Part Number: 483222-001

Safety warning notice

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WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Contents
1 Product description 2 External component identification
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­1 Wireless antenna locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­2 Buttons and switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­3 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­4 Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­5 Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­6 Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­7 Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­9 Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­11 Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­12

3 Illustrated parts catalog
Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­1 Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­2 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­7 Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­8 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­9 Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­10 Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­11

4 Removal and replacement procedures
Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­1 Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­1 Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­1 Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­2 Unknown user password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­5 Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­6 Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­6 Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­7 Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­8 SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­9 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­10 WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­12 WWAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­15 Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­16 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­17 Hinge cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4­20
Maintenance and Service Guide iv

Contents

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio connector board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modem module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4­21 4­23 4­24 4­25 4­26 4­27 4­30 4­34 4­36

5 Computer Setup
Starting Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating and selecting in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring factory settings in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . File menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­1 5­2 5­2 5­3 5­3 5­3 5­4 5­5 5­5

6 Specifications
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1-inch, WXGA display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­1 6­2 6­2 6­3 6­3 6­4 6­6

7 Screw listing
Phillips PM2.0×5.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­1 Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­2 Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­3 Torx T8M2.0×8.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­4 Torx T8M2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­5 Phillips PM2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­6 Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­8 Torx T8M2.5×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­9 Phillips PM2.5×7.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7­10

8 Backup and recovery
Backup and recovery in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backup and recovery in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
v

8­1 8­1 8­1 8­2 8­5 8­5 8­5 8­6

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Contents

9 Connector pin assignments
1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9­1 9­2 9­2 9­3 9­4 9­5 9­6

10 Power cord set requirements
Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10­1 Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10­2

11 Recycling
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11­1 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11­1

Index

Maintenance and Service Guide

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1
Product description

Category Product Name Processors

Description HP EliteBook 2730p Notebook PC Intel® CoreTM2 Duo ultra low-voltage, non-socketed processors: SL9400 1.86-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) SL9300 1.60-GHz processor, 6-MB L2 cache, 1066-MHz FSB SU9300 1.20-GHz processor, 3-MB L2 cache, 800-MHz FSB

Chipset Graphics

Northbridge: Cantiga GS Southbridge: Intel ICH9M SFF enhanced Intel Graphics Media Accelerator X4500 HD Unified Memory Architecture (UMA) graphics subsystem integrated with shared system memory (dynamically allocated) with up to 384 MB shared system memory Digitizer with pen support Sparkle-free glass Integrated keyboard light 2 wireless local area network (WLAN) antennae Supports the following display assemblies: 12.1-inch WXGA LED AntiGlare (1280 × 800) with webcam and outdoor light 12.1-inch WXGA LED AntiGlare (1280 × 800) with webcam 12.1-inch WXGA LED AntiGlare (1280 × 800) with outdoor light 12.1-inch WXGA LED AntiGlare (1280 × 800)

Panel

Memory

2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports PC2-6400, 800-MHz, DDR2 memory modules Up to 8192-GB maximum memory supported Supports the following configurations: 8192-MB total system memory (4096 × 2, dual-channel) 6144-MB total system memory (4096 + 2048) 5120-MB total system memory (4096 + 1024) 4096-MB total system memory (2048 × 2, dual-channel) 3072-MB total system memory (2048 + 1024) 2048-MB total system memory (1024 × 2, dual-channel) 2048-MB total system memory (2048 × 1) 1024-MB total system memory (1024 × 1)

(Continued)

Maintenance and Service Guide

1­1

Product description

Category Mass storage drives

Description Supports 45.72-mm (1.80-inch) hard drives and 45.72-mm (1.80-inch) solid-state drives Customer-accessible Serial ATA HP 3D DriveGuard Supports the following drives: 120-GB, 5400-rpm hard drive 80-GB, 5400-rpm hard drive 80-GB solid-state drive

Optical drives Diskette drive Microphone Audio Webcam Modem

Supports external optical drive only through docking station Supports external USB diskette drive only Supports boot from USB device Integrated dual array microphone Analog Devices AD1984A high-definition audio Single speaker Optional 2.1-megapixel webcam with business card reader support Business card slot 56K V.92 1.5-inch data/fax modem with digital line guard Modem cable is included Supports no-modem option Intel 10/100/1000 network interface card (NIC) NIC power-down technology Ethernet cable included S4/S5 wake on LAN Integrated WLAN options by way of wireless module: 2 wireless antennae built into display assembly Supports no-WLAN option Supports the following WLAN formats: Broadcom 802.11a/b/g/n Broadcom 802.11b/g 802.11a/b/g/n Intel with iAMT support 802.11a/b/g Intel with iAMT support Integrated wireless wide area network (WWAN) options by way of wireless module: HSPDA EV-DO WWAN module 2 WWAN antennae built into display assembly (worldwide 5-band) Supports aftermarket WWAN option Subscriber identify module (SIM) user-accessible behind primary battery Integrated personal area network (PAN) options by way of Bluetooth® module: Support for no-WPAN option Broadcom Bluetooth

Ethernet

Wireless

External media card

One ExpressCard slot, supporting optional ExpressCard/54 cards SD Card Reader supporting MultiMediaCard (MMC) and Secure Digital (SD) Memory Cards

(Continued)

1­2

Maintenance and Service Guide

Product description

Category Docking

Description HP 2700 Ultra-Slim Expansion Base support Signals passed through docking connector: External monitor Headphone Microphone Optical drive support Power RJ-45 USB 2.0 1394a Audio-in (mono microphone) Audio-out (stereo headphone) Multi-pin AC power RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB (2, one powered) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with auto-detect) Spill-resistant 27.1-mm (10.7-inch) keyboard Dual-point configuration (TouchPad with 2 TouchPad buttons and pointing stick with 2 pointing stick buttons) Durable key caps Taps enabled as default 65-W HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 6-cell, 2.25-Ah (44-Wh) Li-ion battery Supports HP2700 Ultra-Slim Battery (travel battery) Supports security cable slot Optional integrated Active Smart card reader Integrated trusted platform module (TPM) 1.2 chip (soldered to system board) Integrated USB-based fingerprint reader Preinstalled without Microsoft® Office: Windows Vista® Business 32 Windows Vista Business 32 with Windows® XPTablet image FreeDOS Preinstalled with Microsoft Office: Windows Vista Business 32 with Microsoft Office 2007 Ready Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Business 32 with Microsoft Office 2007 Personal Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Personal Windows Vista Business 32 with Microsoft Office 2007 Personal and PowerPoint Windows Vista Business 32 with Windows XPTablet image, Microsoft Office 2007 Personal, and PowerPoint Windows Vista Business 32 with Microsoft Office 2007 Pro Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Pro

Ports

Keyboard/pointing device

Power requirements

Security

Operating system

(Continued)

Maintenance and Service Guide

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Product description

Category Operating system

Description Restore media: Windows Vista Business 32 Windows Vista Business 64 Windows Vista Ultimate 32 Windows Vista DRDVD Windows XPTablet Windows XPTablet DRDVD Microsoft Office Ready restore DVD Certified: Novell SuSE Linux Web support: Windows Vista Enterprise 32 Windows Vista Enterprise 64

Serviceability

End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive WLAN module WWAN module

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Maintenance and Service Guide

2
External component identification
Top components
Wireless antenna locations

Item

Component WWAN antenna* WLAN antennae (2)* External WWAN antenna

Description Sends and receives wireless signals to communicate with wireless wide area networks (WWAN). Send and receive wireless signals to communicate with wireless local area networks (WLAN). Sends and receives wireless signals to communicate with wireless wide area networks (WWAN).

1 2 3

*These antennae are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennae free from obstructions.

To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Maintenance and Service Guide

2­1

External component identification

Display components

Item

Component Webcam light (select models only) Webcam (select models only) Keyboard light button Keyboard light HP Fingerprint Sensor (fingerprint reader) Internal microphones (2) Ambient light sensor Convertible hinge

Description On: The webcam is in use. Records audio and video and captures still photographs. Opens and turns on the keyboard light. Illuminates the keyboard in low-light conditions when the keyboard light button is pressed. Allows a fingerprint logon to Windows instead of a password logon. Record sound and transmit sound for video conferencing and Voice Over IP (VoIP). Automatically adjusts the display brightness based on the lighting conditions in your environment. Swivels the display and converts the computer from traditional notebook mode into tablet mode or vice versa.

1 2 3 4 5 6 7 8

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Maintenance and Service Guide

External component identification

Buttons and switches

Item

Component Internal display switch Presentation button Volume mute button Volume scroll zone

Description Turns off the display if the display is closed while the power is on. Starts the presentation feature. Mutes and restores speaker sound. Adjusts speaker volume: To decrease volume, slide your finger across the volume scroll zone from right to left. You can also press and hold the left end of the volume scroll zone. To increase volume, slide your finger across the volume scroll zone from left to right. You can also press and hold the right end of the volume scroll zone.

1 2 3 4

Maintenance and Service Guide

2­3

External component identification

Keys

Item

Component esc key fn key Windows logo key Windows applications key Embedded numeric keypad keys Function keys

Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Can be used like the keys on an external numeric keypad. Execute frequently used system functions when pressed in combination with the fn key.

1 2 3 4 5 6

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Maintenance and Service Guide

External component identification

Lights

Item

Component Power light

Description On: The computer is on. Blinking: The computer is in the Sleep state (Windows Vista) or Standby (Windows XP). Off: The computer is off or in Hibernation. Amber: A battery is charging. Turquoise: A battery is close to full charge capacity. Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level. Blinking turquoise: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the internal hard drive. On: Caps lock is on. Off: TouchPad is enabled. Amber: TouchPad is disabled. Turquoise: Computer sound is on. Amber: Computer sound is off. Blinking: The volume scroll zone is being used to decrease speaker volume. Blinking: The volume scroll zone is being used to increase speaker volume. On: Num lock is on or the embedded numeric keypad is enabled.

1

2

Battery light

3 4 5 6 7 8 9

Drive light Caps lock light TouchPad light Volume mute light Volume down light Volume up light Num lock light

Maintenance and Service Guide

2­5

External component identification

Pointing devices

Item

Component TouchPad light TouchPad on/off control Pointing stick* fn key Left pointing stick button* TouchPad* Left TouchPad button* Right TouchPad button* TouchPad scroll zone* Right pointing stick button*

Description Off: TouchPad is enabled. Amber: TouchPad is disabled. Enables/disables the TouchPad when pressed in combination with the fn key. Moves the pointer and selects or activates items on the screen. Enables/disables the TouchPad when pressed in combination with the f5 key. Functions like the left button on an external mouse. Moves the pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Scrolls up or down. Functions like the right button on an external mouse.

1 2 3 4 5 6 7 8 9 -

*This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Hardware and Sound > Mouse.

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Maintenance and Service Guide

External component identification

Front components

Item

Component Power switch

Description When the computer is off, slide the switch to the right to turn on the computer. When the computer is on, slide the switch to the right to shut down the computer. When the computer is in the Sleep state (Windows Vista) or Standby (Windows XP), slide the switch to the right briefly to exit the Sleep state or Standby. When the computer is in Hibernation, slide the switch to the right briefly to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, slide the switch to the right and hold for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Maintenance > Power Options. Holds a business card in position so that the webcam can capture an image. Opens the computer. Opens and turns on the keyboard light. Opens the external WWAN antenna. Contains an optional Bluetooth device.

1

2 3 4 5 6

Business card slot Display release latch Keyboard light button External WWAN antenna button Bluetooth compartment

Maintenance and Service Guide

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External component identification

Right-side components

Item

Component HP Fingerprint Sensor (fingerprint reader) 1394 port Audio-out (headphone) jack Audio-in (microphone) jack SD Card Reader

Description Allows a fingerprint logon to Windows instead of a password logon. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Supports the following optional digital card formats: Secure Digital (SD) Memory Card MultiMediaCard (MMC) Connects an optional USB device. Attaches an optional security cable to the computer. cable is act as a deterrent, but The securitycomputerdesigned to mishandled or stolen. it may not prevent the from being

USB port Security cable slot

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Maintenance and Service Guide

External component identification

Left-side components

Refer to the illustration that most closely matches your computer.

Item

Component Pen holder Vent

Description Stores the pen. Enables airflow to cool internal components. computer fan starts automatically to cool internal The prevent overheating.up is normal for the internal fan tocomponents and It cycle on and off during routine operation.

ExpressCard slot (select models only) Supports optional ExpressCards. Wireless switch Turns the wireless feature on or off, but does not create a wireless connection.

A wireless network must be set up in order to establish a wireless connection.
Wireless light Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on. Amber: All wireless devices are off. Launches Info Center, which enables you to open various software solutions. Provides power to a USB device, such as an optional external MultiBay, if used with a powered USB cable.

Info button Powered USB port

Maintenance and Service Guide

2­9

External component identification

Item

Component Pen holder Vent

Description Stores the pen. Enables airflow to cool internal components. computer fan starts automatically to cool internal The prevent overheating.up is normal for the internal fan tocomponents and It cycle on and off during routine operation.

Smart card reader (select models only) Wireless switch

Supports optional smart cards and JavaTM Cards. Turns the wireless feature on or off, but does not create a wireless connection.

A wireless network must be set up in order to establish a wireless connection.
Wireless light Blue: An integrated wireless device, such as a wireless local area network WLAN device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on. Amber: All wireless devices are off. Launches Info Center, which enables you to open various software solutions. Provides power to a USB device, such as an optional external MultiBay, if used with a powered USB cable.

Info button Powered USB port

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Maintenance and Service Guide

External component identification

Rear components

Item

Component Jog dial

Description In tablet mode, functions like the enter key and the up and down arrows on a standard keyboard. Press inward to enter a command. Rotate up to scroll up. Rotate down to scroll down. In tablet mode, allows you to exit or escape out of an application. In tablet mode, switches the image between landscape and portrait orientation. In tablet mode: While Windows is running, press the button with the pen to enter the ctrl+alt+del command.* While the Computer Setup utility is running, press the button with the pen to enter the reset command. The computer resets and all unsaved information is lost. The reset function can be used to restore functionality when the system has become unresponsive. Connects a modem cable. Connects a network cable. Connects an external VGA monitor or projector. Connects an AC adapter.

Esc button Rotate button Ctrl+alt+del button

RJ-11 (modem) jack RJ-45 (network) jack External monitor port Power connector

*To protect your work and the system, the ctrl+alt+delete command cannot be entered using the ctrl, alt, and del keys on the on-screen keyboard.

Maintenance and Service Guide

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External component identification

Bottom components

Item

Component Hard drive bay Vents (4)

Description Holds the hard drive, memory module slots, WLAN module (select models only), and WWAN module (select models only). Enable airflow to cool internal components. computer fan starts automatically to cool internal The prevent overheating.up is normal for the internal fan tocomponents and It cycle on and off during routine operation.

Speaker Battery bay Charge level indicator Accessory battery connector door Accessory battery connector Battery release latch Docking connector

Produces sound. Holds the battery and subscriber identity module (SIM). Displays the approximate remaining battery charge. Slides open to expose the accessory battery connector. Connects an optional accessory battery. Releases the battery from the battery bay. Connects an optional docking device.

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Maintenance and Service Guide

3
Illustrated parts catalog
Serial number location
The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information: Product name: This is the product name affixed to the front of the computer. Serial number (s/n): This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n): This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Model description: This is the number used to locate documents, drivers, and support for the computer. Warranty period: This number describes the duration of the warranty period for the computer. When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Maintenance and Service Guide

3­1

Illustrated parts catalog

Computer major components

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Maintenance and Service Guide

Illustrated parts catalog

Item (1)

Description Display assembly (includes ambient light sensor, fingerprint reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables) 12.1-inch, WXGA LED display assembly with webcam and outdoor light 12.1-inch, WXGA LED display assembly with webcam 12.1-inch, WXGA LED display assembly with outdoor light 12.1-inch, WXGA LED display assembly

Spare Part Number

504172-001 504170-001 504171-001 504169-001

(2)

Keyboard (includes keyboard cable) For use in Belgium For use in Brazil For use the Czech Republic For use in Denmark For use in Finland and Sweden For use in France For use in French Canada For use in Germany For use in Greece For use in Hungary For use in Iceland For use in Israel For use in Italy For use in Japan For use in Latin America For use in the Netherlands For use in Norway For use in Portugal For use in Russia For use in Saudi Arabia For use in Slovakia For use in Slovenia For use in South Korea For use in Spain For use in Switzerland For use in Taiwan For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States 501493-A41 501493-201 501493-211 501493-081 501493-B71 501493-051 501493-121 501493-041 501493-DJ1 501493-221 501493-DD1 501493-BB1 501493-061 501493-291 501493-161 501493-B31 501493-091 501493-131 501493-251 501493-171 501493-231 501493-BA1 501493-AD1 501493-071 501493-BG1 501493-AB1 501493-281 501493-141 501493-031 501493-001

(Continued)

Maintenance and Service Guide

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Illustrated parts catalog

Item

Description Plastics Kit, includes:

Spare Part Number 501499-001

(3a) (3b) (3c)

Hinge cover ExpressCard slot bezel Hard drive cover (includes 6 captive screws, secured by C-clips)

(4) (5) (6) (7)

Top cover (includes LED board and cable and display alignment guides) RTC battery (includes double-sided tape) Audio connector board (includes cable) Bluetooth module

See "Plastics Kit" on page 3-9 for more Plastics Kit spare part information.

501502-001 482963-001 507056-001 483113-001

not include a Bluetooth module cable. The The Bluetooth module spare part kitindoes Cables Kit, spare part number 501500-001. Bluetooth module cable is included the (8) (9) Speaker Modem module (includes module cable): For use only in Australia and New Zealand For use in all countries and regions except Australia and New Zealand (10) System board (includes replacement thermal material) Equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and 6-MB L2 cache Equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and 6-MB L2 cache Equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and 3-MB L2 cache (11) (12) Fan/heat sink assembly (includes replacement thermal material) Base enclosure (includes display release latch and rubber feet) Rubber Kit (not illustrated; includes 4 rubber feet, 5 Mylar screw covers, and 2 display alignment guides) (13) (14) 6-cell, 4.4-Wh battery Shield Kit, includes system board shield (not illustrated) and wireless compartment shield 501483-001 501482-001 501481-001 501495-001 501501-001 501496-001 504520-001 501503-001 461750-011 461750-001 507057-001

(Continued)

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Maintenance and Service Guide

Illustrated parts catalog

Item (15)

Description WLAN module: Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe Broadcom BCM4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

Spare Part Number

482957-001 480985-001 487330-001

487330-002

459263-001

(Continued)

Maintenance and Service Guide

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Illustrated parts catalog

Item

Description Broadcom BCM4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

Spare Part Number 459263-002

(16) (17)

HSPDA EV-DO WWAN module Hard drive (includes bracket, isolator and connector cable) 120-GB, 5400-rpm 80-GB, 5400-rpm 80-GB solid-state drive (includes bracket, isolator and connector cable) Hard drive connector cable (not illustrated)

483377-002

501491-001 501490-001 501492-001 504519-001

(18)

Memory module (PC2-6400, 800-MHz, DDR2) 4096-MB 2048-MB 1024-MB Cable Kit (not illustrated, includes audio connector board cable, see "Cable Kit" on page 3-7 for more Cable Kit information) 501489-001 501488-001 501487-001 501500-001

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Maintenance and Service Guide

Illustrated parts catalog

Cable Kit

Item

Description Cable Kit: Audio connector board cable Bluetooth module cable

Spare part number 501500-001

Maintenance and Service Guide

3­7

Illustrated parts catalog

Mass storage devices

Item

Description Hard drive (includes bracket, isolator and connector cable) 120-GB, 5400-rpm 80-GB, 5400-rpm 80-GB solid-state drive (includes bracket, isolator and connector cable) Hard drive connector cable (not illustrated)

Spare part number

501491-001 501490-001 501492-001 504519-001

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Maintenance and Service Guide

Illustrated parts catalog

Plastics Kit

Item

Description Plastics Kit: Hinge cover ExpressCard slot bezel Hard drive cover (includes one captive screw, secured by a C-clip)

Spare part number 501499-001

Maintenance and Service Guide

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Illustrated parts catalog

Miscellaneous parts
Description 65-W AC adapter Power cords: For use in Argentina For use in Brazil For use in Europe, the Middle East, and Africa For use in Israel For use in North America Screw Kit Phillips PM2.5×7.0 captive screw Phillips PM2.5×4.0 screw Phillips PM2.0×5.0 captive screw Phillips PM2.0×5.0 screw Phillips PM2.0×4.0 screw Phillips PM2.0×3.0 screw Torx T8M2.5×6.0 screw Torx T8M2.0×8.0 screw Torx T8M2.0×5.0 screw 490371-D01 490371-201 490371-021 490371-BB1 490371-001 501498-001 Spare part number 463958-001

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Maintenance and Service Guide

Illustrated parts catalog

Sequential part number listing
Spare part number 459263-001 Description Broadcom BCM4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom BCM4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe Modem module for use in all countries and regions except Australia and New Zealand (includes module cable) Modem module for use only in Australia and New Zealand (includes module cable) 65-W AC adapter Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions RTC battery (includes double-sided tape) Bluetooth module The Bluetooth module not include a Bluetooth module cable. The Bluetooth module cablespare part kitindoes Cables Kit, spare part number 501500-001. is included the 483377-002 487330-001 HSPDA EV-DO WWAN module Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

459263-002

461750-001 461750-011 463958-001 480985-001 482957-001 482963-001 483113-001

(Continued)

Maintenance and Service Guide

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Illustrated parts catalog

Spare part number 487330-002

Description Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe Power cord for use in North America Power cord for use in Europe, the Middle East, and Africa Power cord for use in Brazil Power cord for use in Israel Power cord for use in Argentina System board equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and 3-MB L2 cache (includes thermal replacement material) System board equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and 6-MB L2 cache (includes thermal replacement material) System board equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and 6-MB L2 cache (includes thermal replacement material) 1024-MB memory module (PC2-6400, 800-MHz, DDR2) 2048-MB memory module (PC2-6400, 800-MHz, DDR2) 4096-MB memory module (PC2-6400, 800-MHz, DDR2) 80-GB, 5400-rpm, 1.8-inch hard drive (include bracket, isolator and connector cable) 120-GB, 5400-rpm, 1.8-inch hard drive (include bracket, isolator and connector cable) 1.8-inch, 80-GB solid-state drive (include bracket, isolator and connector cable)

490371-001 490371-021 490371-201 490371-BB1 490371-D01 501481-001 501482-001 501483-001 501487-001 501488-001 501489-001 501490-001 501491-001 501492-001

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Illustrated parts catalog

Spare part number 501493-001 501493-031 501493-041 501493-051 501493-061 501493-071 501493-081 501493-091 501493-121 501493-131 501493-141 501493-161 501493-171 501493-201 501493-211 501493-221 501493-231 501493-251 501493-281 501493-291 501493-A41 501493-AB1 501493-AD1 501493-B31 501493-B71 501493-BA1 501493-BB1 501493-BG1 501493-DD1 501493-DJ1 Keyboard for use in the United States Keyboard for use in the United Kingdom Keyboard for use in Germany Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Denmark Keyboard for use in Norway Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Latin America Keyboard for use in Saudi Arabia Keyboard for use in Brazil Keyboard for use in the Czech Republic Keyboard for use in Hungary Keyboard for use in Slovakia Keyboard for use in Russia Keyboard for use in Thailand Keyboard for use in Japan Keyboard for use in Belgium Keyboard for use in Taiwan Keyboard for use in South Korea Keyboard for use in the Netherlands Keyboard for use in Finland and Sweden Keyboard for use in Slovenia Keyboard for use in Israel Keyboard for use in Switzerland Keyboard for use in Iceland Keyboard for use in Greece

Description

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Maintenance and Service Guide

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Illustrated parts catalog

Spare part number 501495-001 501496-001 501498-001 501499-001

Description Fan/heat sink assembly (includes replacement thermal material) Rubber Kit (includes 4 rubber feet, 5 Mylar screw covers, and 2 display alignment guides) Screw Kit Plastics Kit

See "Plastics Kit" on page 3-9 for more Plastics Kit spare part information.
501500-001 Cable Kit

See "Cable Kit" on page 3-7 for more Cable Kit information.
501501-001 501502-001 501503-001 504169-001 Base enclosure (includes display release latch and rubber feet) Top cover (includes LED board and cable and display alignment guides) Shield Kit 12.1-inch, WXGA LED display assembly (includes ambient light sensor, fingerprint reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables) 12.1-inch, WXGA LED display assembly with webcam (includes ambient light sensor, fingerprint reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables) 12.1-inch, WXGA LED display assembly with outdoor light (includes ambient light sensor, fingerprint reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables) 12.1-inch, WXGA LED display assembly with webcam and outdoor light (includes ambient light sensor, fingerprint reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables) Hard drive connector cable 6-cell, 4.4-Wh battery Audio connector board (includes cable) Speaker

504170-001

504171-001

504172-001

504519-001 504520-001 507056-001 507057-001

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Maintenance and Service Guide

4
Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:


Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Torx T8 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. each subassembly As you removework area to preventfrom the computer, place the subassembly (and all accompanying screws) away from the damage.

Plastic parts

Ä Ä

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

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Removal and replacement procedures

Drive handling

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CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE."

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.

Ä

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Use nonmagnetic tools. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.

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Removal and replacement procedures

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

Ä

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels Relative humidity Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:


To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide

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Removal and replacement procedures

Workstation guidelines
Follow these grounding workstation guidelines:


Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.


When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin. Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field Service Kits



The following grounding equipment is recommended to prevent electrostatic damage:


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Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Antistatic plastic Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V

Unknown user password
If the computer you are servicing has an unknown user password, follow these steps to clear the password:

These steps also clear CMOS.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-8). 5. Remove the real-time clock (RTC) battery (see "RTC battery" on page 4-23). 6. Wait approximately 5 minutes. 7. Replace the RTC battery and reassemble the computer. 8. Connect AC power to the computer. Do not reinsert any batteries at this time. 9. Turn on the computer. All passwords and all CMOS settings have been cleared.

Maintenance and Service Guide

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Removal and replacement procedures

Component replacement procedures
This chapter provides removal and replacement procedures. There are as many as 49 screws, in 9 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Serial number location
The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information: Product name: This is the product name affixed to the front of the computer. Serial number (s/n): This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n): This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Model description: This is the number used to locate documents, drivers, a