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Service Manual
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HP LaserJet M3027/M3035 MFP
Service Manual
HP LaserJet M3027/M3035 MFP
Service Manual
Copyright and License © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number CB414-90940 Edition 2, 08/2007
Trademark Credits Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Intel® and Pentium® are trademarks or registered trademarks or Intel Corporation or its subsidiaries in the United States and other countries. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency.
Table of contents
1 Product Information Chapter contents ................................................................................................................................... 1 Device configurations ............................................................................................................................ 2 Features ................................................................................................................................................. 3 Walkaround ............................................................................................................................................ 5 Device parts .......................................................................................................................... 5 Interface ports ....................................................................................................................... 6 Device software ..................................................................................................................................... 7 Supported operating systems ............................................................................................... 7 Minimum system requirements ............................................................................................. 7 Supported printer drivers ...................................................................................................... 7 Select the correct printer driver ............................................................................................. 9 Universal printer drivers ....................................................................................... 9 Driver Autoconfiguration ....................................................................................... 9 Update Now .......................................................................................................... 9 HP Driver Preconfiguration .................................................................................. 9 Priority for print settings ...................................................................................................... 10 Open the printer drivers ...................................................................................................... 11 Software for Macintosh computers ..................................................................................... 12 Remove software from Macintosh operating systems ....................................... 12 Utilities ................................................................................................................................. 13 HP Web Jetadmin .............................................................................................. 13 Embedded Web server ...................................................................................... 13 HP Easy Printer Care software .......................................................................... 14 Supported operating systems ............................................................ 14 Supported browsers .......................................................................... 14 Other components and utilities .......................................................................... 14 Media specifications ............................................................................................................................ 15 General guidelines for media .............................................................................................. 15 Paper to avoid .................................................................................................... 16 Paper that can damage the device .................................................................... 16 General media specifications ............................................................................. 17 Select print media ............................................................................................................... 17 Supported media sizes ....................................................................................... 18 Supported media types ...................................................................................... 19 2 Installation and configuration Chapter contents ................................................................................................................................. 21 Site preparation ................................................................................................................................... 22
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Box dimensions and weight ................................................................................................ 22 Product dimensions and weight .......................................................................................... 22 Serviceability space requirements ...................................................................................... 22 Operating environment ....................................................................................................... 23 Install trays ........................................................................................................................................... 24 Load tray 1 (multipurpose tray) ........................................................................................... 24 Load tray 2 and optional tray 3 ........................................................................................... 26 Configure trays .................................................................................................................... 27 Install supplies ..................................................................................................................................... 28 Supply replacement guidelines ........................................................................................... 28 Change the print cartridge .................................................................................................. 28 Install accessories ............................................................................................................................... 31 Install memory ..................................................................................................................... 31 Install device memory ........................................................................................ 31 Check DIMM installation ..................................................................................................... 35 Enable memory for Windows .............................................................................................. 35 Use HP Jetdirect print server cards .................................................................................... 36 Install an HP Jetdirect print server card ............................................................. 36 Remove an HP Jetdirect print server card ......................................................... 37 Load staples ........................................................................................................................ 38 3 Maintenance Chapter contents ................................................................................................................................. 41 Manage supplies .................................................................................................................................. 42 Supplies life ......................................................................................................................... 42 Approximate print-cartridge replacement intervals ............................................................. 42 Manage the print cartridge .................................................................................................. 43 Print-cartridge storage ........................................................................................ 43 Use genuine HP print cartridges ........................................................................ 43 HP policy on non-HP print cartridges ................................................................. 43 Print-cartridge authentication ............................................................................. 43 HP fraud hotline and Web site ........................................................................... 43 Clean the device ..................................................................................................................................44 Clean the exterior ................................................................................................................ 44 Clean the ADF .................................................................................................................... 44 Clean the scanner lid backing ............................................................................................. 46 Clean the scanner glass ..................................................................................................... 47 Clean the fuser .................................................................................................................... 48 Clean spilled toner .............................................................................................................. 48 Management tools ............................................................................................................................... 49 Use information pages ........................................................................................................ 49 Use the HP Easy Printer Care software ............................................................................. 51 Open the HP Easy Printer Care software .......................................................... 51 HP Easy Printer Care software sections ............................................................ 52 Use the embedded Web server .......................................................................................... 53 Open the embedded Web server by using a network connection ..................... 53 Embedded Web server sections ........................................................................ 54 Use HP Web Jetadmin software ......................................................................................... 56 Use the HP Printer Utility for Macintosh ............................................................................. 56 Open the HP Printer Utility ................................................................................. 56
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HP Printer Utility features ................................................................................... 57 4 Theory of operation Chapter contents ................................................................................................................................. 59 Basic operation ....................................................................................................................................60 Stapler ................................................................................................................................. 61 ADF/scanner system ........................................................................................................... 61 ADF .................................................................................................................... 61 Sensors in the ADF ........................................................................... 61 ADF paper path ................................................................................. 61 ADF paper-size detection .................................................................. 63 Legal paper-size detection for flatbed ............................................... 63 ADF skew .......................................................................................... 64 Scanner .............................................................................................................. 65 Formatter ............................................................................................................................. 67 Engine control unit (ECU) ................................................................................................... 68 Pickup/feed/delivery system ............................................................................................... 70 Pickup and feed components ............................................................................. 70 Pick-up/feed/delivery blocks .............................................................................. 70 Pick-up/feed unit ................................................................................ 72 Fixing/delivery unit ............................................................................. 74 Duplex feed unit ................................................................................. 75 Optional tray 3 paper path ................................................................. 76 Media-width detection ........................................................................................ 78 Jam detection ..................................................................................................... 79 Laser/scanner system ......................................................................................................... 82 Image-formation system ..................................................................................................... 83 Step 1: Primary charging .................................................................................... 84 Step 2: Laser beam exposure ............................................................................ 84 Step 3: Developing ............................................................................................. 84 Step 4: Transfer ................................................................................................. 85 Step 5: Separation ............................................................................................. 85 Step 6: Fusing .................................................................................................... 86 Step 7: Drum cleaning ........................................................................................ 86 Internal components ............................................................................................................................ 87 Timing ..................................................................................................................................................88 Print cartridge memory system ............................................................................................................ 92 Electrical structure ............................................................................................................................... 93 5 Removal and replacement Chapter contents ................................................................................................................................. 95 Introduction ..........................................................................................................................................97 Removal and replacement strategy .................................................................................... 97 Electrostatic discharge ........................................................................................................ 97 User-replaceable parts ....................................................................................................... 97 Required tools .....................................................................................................................98 Before performing service ................................................................................................... 98 Parts removal order ............................................................................................................ 99 Automatic document feeder (ADF) and scanner assemblies ............................................................ 100 ADF assembly ................................................................................................................... 100
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ADF cover ........................................................................................................ 100 ADF input tray .................................................................................................. 102 Control panel .................................................................................................... 104 ADF .................................................................................................................. 107 Scanner assembly ............................................................................................................ 110 Covers ............................................................................................................................................... 114 Right-side cover ................................................................................................................ 114 Formatter shield ................................................................................................................ 115 Fax cover .......................................................................................................................... 116 Left-side cover .................................................................................................................. 117 Back cover ........................................................................................................................ 120 I/O cover ........................................................................................................................... 122 Fax rail .............................................................................................................................. 123 Top cover .......................................................................................................................... 124 Front, right cover ............................................................................................................... 128 Fax accessory .................................................................................................................................... 130 Disk drive ...........................................................................................................................................132 Formatter ........................................................................................................................................... 135 Stapler ............................................................................................................................................... 136 Stapler power-supply ......................................................................................................................... 140 Right-side fan ..................................................................................................................................... 145 Engine control unit (ECU) .................................................................................................................. 148 Left-side riser .....................................................................................................................................155 Fuser .................................................................................................................................................. 156 Laser/scanner ....................................................................................................................................159 Access plate ...................................................................................................................................... 161 Oblique-roller assembly ..................................................................................................................... 163 Left-side fan .......................................................................................................................................165 High-voltage power supply (HVPS) ................................................................................................... 166 Feed-guide assembly ........................................................................................................................ 173 Main motor ......................................................................................................................................... 176 Gear assembly ................................................................................................................................... 179 Reinstallation notes for the gear assembly ....................................................................................... 182 Tray 1 solenoid .................................................................................................................................. 183 Tray 2 solenoid .................................................................................................................................. 184 Pickup assembly ................................................................................................................................ 185 Tray 1 media-present sensor and top-of-page sensor ...................................................................... 190 E-label reader (memory tag) ............................................................................................................. 192 Face-down-roller shaft ....................................................................................................................... 194 Cartridge door .................................................................................................................................... 196 Transfer roller .................................................................................................................................... 199 Registration assembly ....................................................................................................................... 200 Tray 1 pickup roller ............................................................................................................................ 203 Tray 2 pickup roller ............................................................................................................................ 204 Separation pad .................................................................................................................................. 206 6 Troubleshooting Chapter contents ............................................................................................................................... 207 Troubleshooting process ................................................................................................................... 208 Troubleshooting tree ......................................................................................................... 208
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Troubleshooting flowchart ................................................................................................. 209 1. Does the control-panel display show READY? ........................................... 209 2. Can you print a configuration page? ............................................................ 210 3. Does the device copy? ................................................................................. 211 4. Does the device send a fax? ........................................................................ 212 5. Does the device receive a fax? .................................................................... 213 6. Can you print from a program? .................................................................... 214 7. Does the job print as expected? .................................................................. 215 8. Does the device select the correct trays? .................................................... 216 Control-panel messages .................................................................................................................... 217 Control-panel message types ........................................................................................... 217 Resolve control-panel messages ..................................................................................... 217 Clear jams .......................................................................................................................................... 234 Common causes of jams .................................................................................................. 234 Jam locations .................................................................................................................... 236 Jam detection .................................................................................................................... 237 Clear jams from the ADF .................................................................................................. 238 Clear jams from the print-cartridge area ........................................................................... 240 Clear jams from the input-tray areas ................................................................................ 241 Clear jams from the duplexer ............................................................................................ 243 Clear jams from the output-bin areas ............................................................................... 244 Interface troubleshooting ................................................................................................................... 246 Communications checks ................................................................................................... 246 LAN hardware test ............................................................................................................ 246 Service mode functions ..................................................................................................................... 247 Boot-up key sequences .................................................................................................... 247 Low-level boot-up key sequence for selecting a language, performing a cold reset, and enabling and disabling embedded LAN .................................. 248 Medium-level boot-up key sequence for initializing disks ................................ 248 High-level boot-up key sequence for NVRAM initialization and skipping disk-load and calibration .................................................................................. 248 Service menu .................................................................................................................... 249 Service ID ......................................................................................................................... 250 Restore the service ID ...................................................................................... 250 Convert the service ID to an actual date .......................................................... 250 Troubleshooting tools ........................................................................................................................ 251 Control-panel menus ........................................................................................................ 251 Print Quality menu ............................................................................................ 251 Troubleshooting menu ..................................................................................... 252 Test pages ........................................................................................................................ 254 Engine-test page .............................................................................................. 254 Formatter test page .......................................................................................... 255 Embedded Web server ..................................................................................................... 255 Gaining access to the embedded Web server ................................................. 256 Information tab ................................................................................. 256 Settings tab ...................................................................................... 256 Networking tab ................................................................................. 257 Other links ....................................................................................... 258 Image defect ruler ............................................................................................................. 259 Firmware updates and recovery ........................................................................................................ 260
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Determine the current level of firmware ............................................................................ 260 Download the new firmware from the HP Web site .......................................................... 260 Transfer the new firmware to the device .......................................................................... 261 Use FTP to upgrade the firmware on a network connection ........................... 261 Use HP Web Jetadmin to upgrade the firmware ............................................. 262 Use MS-DOS commands to upgrade the firmware ......................................... 263 Upgrade the HP Jetdirect firmware .................................................................................. 263 Troubleshoot general printing problems ............................................................................................ 264 Troubleshoot media-handling problems ............................................................................................ 267 Multiple pages feed ........................................................................................................... 267 Pages are wrinkled or folded ............................................................................................ 267 Pages are skewed ............................................................................................................ 267 Troubleshoot print-quality problems .................................................................................................. 269 Print-quality checklist ........................................................................................................ 269 Image-defect examples .................................................................................................... 270 Light print (partial page) .................................................................................................... 271 Light print (entire page) ..................................................................................................... 272 Specks .............................................................................................................................. 272 Dropouts ........................................................................................................................... 273 Lines .................................................................................................................................. 273 Gray background .............................................................................................................. 274 Toner smear ...................................................................................................................... 274 Loose toner ....................................................................................................................... 275 Repeating defects ............................................................................................................. 275 Repeating image ............................................................................................................... 276 Misformed characters ....................................................................................................... 276 Page skew ........................................................................................................................ 277 Curl or wave ......................................................................................................................277 Wrinkles or creases .......................................................................................................... 278 Vertical white lines ............................................................................................................ 278 Tire tracks ......................................................................................................................... 279 White spots on black ......................................................................................................... 279 Scattered lines .................................................................................................................. 280 Blurred print ...................................................................................................................... 280 Random image repetition .................................................................................................. 281 Troubleshoot fax problems ................................................................................................................ 282 Send-fax messages .......................................................................................................... 283 Receive-fax messages ..................................................................................................... 284 Diagrams ........................................................................................................................................... 285 Device component locations ............................................................................................. 285 Main assemblies .............................................................................................. 285 Main parts ......................................................................................................... 285 Sensors and switches ...................................................................................... 286 Motors, fans, and solenoids ............................................................................. 287 PCAs ................................................................................................................ 288 Interlocks and linkages ..................................................................................................... 290 Wiring diagrams ................................................................................................................ 293 7 Parts and diagrams Ordering parts and supplies .............................................................................................................. 300
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Parts .................................................................................................................................. 300 Related documentation and software ............................................................................... 300 Supplies ............................................................................................................................ 300 ADF/scanner assembly ..................................................................................................................... 302 Covers ............................................................................................................................................... 304 Internal components .......................................................................................................................... 306 Tray 2 pickup assembly ..................................................................................................................... 320 Alphabetical parts list ......................................................................................................................... 322 Numerical parts list ............................................................................................................................ 332 Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................. 344 Order directly from HP ...................................................................................................... 344 Order through service or support providers ...................................................................... 344 Order directly through the embedded Web server (for printers that are connected to a network) ............................................................................................................................ 344 Order directly through the HP Easy Printer Care software .............................................. 344 Part numbers ..................................................................................................................................... 345 Paper-handling accessories ............................................................................................. 345 Print cartridge .................................................................................................................... 345 Memory ............................................................................................................................. 345 Cables and interfaces ....................................................................................................... 345 Control-panel overlays ...................................................................................................... 348 Stapler accessories ........................................................................................................... 349 Print media ........................................................................................................................349 Appendix B Service and support Hewlett-Packard limited warranty statement ..................................................................................... 353 Customer self repair warranty service ............................................................................................... 354 Print cartridge limited warranty statement ......................................................................................... 354 HP Customer Care ............................................................................................................................ 356 Online Services ................................................................................................................. 356 Telephone support ............................................................................................................ 356 Software utilities, drivers, and electronic information ....................................................... 356 HP direct ordering for accessories or supplies ................................................................. 356 HP service information ...................................................................................................... 356 HP service agreements .................................................................................................... 356 HP Easy Printer Care software ......................................................................................... 357 HP support and information for Macintosh computers ..................................................... 357 HP maintenance agreements ............................................................................................................ 358 On-site service agreements .............................................................................................. 358 Next-day on-site service ................................................................................... 358 Weekly (volume) on-site service ...................................................................... 358 Repacking the device ....................................................................................................... 358 Extended warranty ............................................................................................................ 359 Appendix C Specifications Physical specifications ....................................................................................................................... 362 Electrical specifications ..................................................................................................................... 362
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Acoustic emissions ............................................................................................................................ 363 Operating environment ...................................................................................................................... 363 Appendix D Regulatory information FCC regulations ................................................................................................................................. 366 Environmental product stewardship program .................................................................................... 367 Protecting the environment ............................................................................................... 367 Ozone production .............................................................................................................. 367 Power consumption .......................................................................................................... 367 Toner consumption ........................................................................................................... 367 Paper use .......................................................................................................................... 367 Plastics .............................................................................................................................. 367 HP LaserJet print supplies ................................................................................................ 367 HP print supplies returns and recycling program information .......................................... 368 Paper ................................................................................................................................. 368 Material restrictions ........................................................................................................... 368 Disposal of waste equipment by users in private households in the European Union .... 369 Material Safety Data Sheet (MSDS) ................................................................................. 369 For more information ........................................................................................................ 370 Telecom statement ............................................................................................................................ 371 Declaration of conformity ................................................................................................................... 372 Safety statements ..............................................................................................................................373 Laser safety ...................................................................................................................... 373 Canadian DOC regulations ............................................................................................... 373 VCCI statement (Japan) ................................................................................................... 373 Power cord statement (Japan) .......................................................................................... 373 EMI statement (Korea) ...................................................................................................... 373 EMI statement (Taiwan) .................................................................................................... 374 Laser statement for Finland .............................................................................................. 374 Appendix E Working with memory and print server cards Glossary ............................................................................................................................................................377 Index ..................................................................................................................................................................379
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Product Information
Chapter contents
Device configurations Features Walkaround Device software Media specifications
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Device configurations
HP LaserJet M3027 Prints up to 27 pages-perminute (ppm) on lettersized media, and up to 25 ppm on A4sized media 256 megabytes (MB) total of random access memory (RAM), upgradable up to 512 MB Internal 40 gigabyte (GB) or larger hard disk 100-sheet multipurpose tray (tray 1), 500-sheet input tray (tray 2), 50sheet automatic document feeder (ADF), and 250sheet output bin Hi-Speed universal serial bus (USB) 2.0 port and enhanced input/output (EIO) slot HP Jetdirect embedded print server for Ethernet 10/100Base-T network One open dual inline memory module (DIMM) slot Digital Send Lite HP LaserJet M3027x HP LaserJet M3027, plus: Automatic two-sided printing accessory 33.6 kpbs analog fax HP LaserJet M3035 Prints up to 35 ppm on letter-sized media, and up to 33 ppm on A4sized media 256 MB total RAM, upgradable up to 512 MB Internal 40 GB or larger hard disk 100-sheet tray 1, 500sheet tray 2, 50-sheet ADF, and 250-sheet output bin Hi-Speed USB 2.0 port and EIO slot HP Jetdirect embedded print server for Ethernet 10/100Base-T network One open DIMM slot Automatic two-sided printing accessory Digital Send 4.0 HP LaserJet M3035xs HP LaserJet M3035, plus: 33.6 kpbs analog fax 20-sheet convenience stapler 500-sheet input tray (tray 3)
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Features
Feature Performance User interface Description Printer drivers Resolution Storage features Fonts Accessories Connectivity Environmental features Supplies Accessibility 400 MHz processor Control-panel help Windows® and Macintosh printer drivers Embedded Web server to gain access to support and to order supplies (administrator tool for networkconnected models only) HP Easy Printer Care software (a Web-based status and troubleshooting tool) HP PCL 5 HP PCL 6 HP postscript level 3 emulation FastRes 1200--produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics ProRes 1200--produces 1200-dpi printing for the best quality in line art and graphic images Internal 40 GB or larger hard drive Fonts, forms, and other macros Job retention 93 internal fonts available for PCL 80 printer-matching screen fonts in TrueType format available with the software solution Additional fonts can be added. Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet M3035xs MFP) 100-pin 133 MHz dual inline memory modules (DIMMs) Hi-Speed USB 2.0 connection HP Jetdirect full-featured embedded print server HP Web Jetadmin software Enhanced input/output (EIO) slot Foreign interface harness (FIH) port for attaching optional third-party paper-handling devices Sleep mode setting ENERGY STAR® qualified The supplies status page contains information about toner level, page count, and estimated pages remaining. The product checks for an authentic HP print cartridge at cartridge installation. Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software) The online user guide is compatible with text screen-readers. The print cartridge can be installed and removed by using one hand.
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Feature
Description All doors and covers can be opened by using one hand. Media can be loaded in tray 1 by using one hand.
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Walkaround
Device parts
Before using the product, familiarize yourself with its components.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Optional tray 3 Tray 2 Tray 1 (pull to open) Latch to open the front door (provides access to the print cartridge) Top output bin Control panel Convenience stapler (standard on the HP LaserJet M3035xs MFP) Right-side cover (provides access to DIMMs) On/off switch Interface ports (see Interface ports on page 6) Scanner assembly ADF output bin Automatic document feeder (ADF) Rear output bin (pull to open) ADF input tray
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Interface ports
1 2 3 4 5 6
1 2 3 4 5 6
Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) Network connection Foreign interface harness (FIH) port Type A Hi-Speed USB 2.0 connection for adding accessories Type B Hi-Speed USB 2.0 connection for printing EIO slot
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Device software
The printing-system software is included with the device. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE: For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software.
Supported operating systems
The device supports the following operating systems: Full software installation
Windows XP (32-bit and 64-bit) Windows Server 2003 (32-bit and 64-bit) Windows 2000 Mac OS X V10.2.8, V10.3, V10.4 and later
Printer driver only
Linux (Web only) UNIX model scripts (Web only)
NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported.
Minimum system requirements
In order to install and use the device software, your computer must meet the following minimum requirements: Windows requirements Pentium II (233 MHz) processor 64 MB of RAM 35 MB of disk space SVGA 800x600 16-bit color monitor
Macintosh requirements G3, G4, or G5 PowerPC processor 128 MB of RAM 30 to 50 MB of disk space
Supported printer drivers
Operating system1 Windows2,3 PCL 5 PCL 6 PS level 3 emulation
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Operating system1 Mac OS X V10.2 and later Linux4
1 2
PCL 5
PCL 6
PS level 3 emulation
Not all device features are available from all drivers or operating systems. For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from www.hp.com/go/ LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software. For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/LJM3027mfp_software or www.hp.com/go/ LJM3035mfp_software. For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting.
3
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The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
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Select the correct printer driver
Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages. The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language (PDL) drivers. Use the PCL 6 printer driver for the best overall performance. Use the PCL 5 printer driver for general office printing. Use the HP postscript level 3 emulation driver for printing from postscript level 3 emulation needs, or for postscript flash font support.
Universal printer drivers
The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively. The Universal Print Driver is included on the device CD, under the Optional Software section. For more information, go to www.hp.com/go/universalprintdriver.
Driver Autoconfiguration
The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation. Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs).
Update Now
If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see Open the printer drivers on page 11), on the Device Settings tab, click the Update Now button to update the driver.
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and default settings for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/ hpdpc_sw.
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Priority for print settings
Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else. Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.
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Open the printer drivers
Operating System To change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print. Select the driver, and then click Properties or Preferences. To change the default settings for all print jobs To change the device configuration settings
Windows 2000, XP, and Server 2003
1.
Click Start, click Settings, and then click Printers or Printers and Faxes. Right-click the driver icon, and then select Printing Preferences.
1.
Click Start, click Settings, and then click Printers or Printers and Faxes. Right-click the driver icon, and then select Properties. Click the Device Settings tab. In the Finder, on the Go menu, click Applications. Open Utilities, and then open Print Center (OS X V10.2.8) or Printer Setup Utility. Click on the print queue. On the Printers menu, click Show Info. Click the Installable Options menu.
2.
2.
2.
3. The steps can vary; this procedure is most common. Mac OS X V10.2.8, V10.3, V10.4 and later 1. On the File menu, click Print. Change the settings that you want on the various pop-up menus. 1. On the File menu, click Print. Change the settings that you want on the various pop-up menus. On the Presets pop-up menu, click Save as and type a name for the preset. 1.
2.
2.
2.
3.
3. 4.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
5.
NOTE: Configuration settings might not be available in Classic mode.
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Software for Macintosh computers
The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web server on page 13. The printing system software includes the following components: PostScript Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer. HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver: Name the device. Assign the device to a zone on the network. Assign an internet protocol (IP) address to the device. Download files and fonts. Configure the device for IP or AppleTalk printing.
You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see Use the HP Printer Utility for Macintosh on page 56.
Remove software from Macintosh operating systems
To remove the software from a Macintosh computer, drag the PPD files to the trash can.
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Utilities
The device is equipped with several utilities that make it easy to monitor and manage the device on a network.
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer or Netscape Navigator. The embedded Web server resides on the device. It is not loaded on a network server. The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Use information pages on page 49.) For a complete explanation of the features and functionality of the embedded Web server, see Use the embedded Web server on page 53.
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HP Easy Printer Care software
The HP Easy Printer Care software is a program that you can use for the following tasks: Discovering printers on the network and checking the status of each device Setting and viewing device and supplies alerts for multiple printers at the same time Shopping online for supplies Using HP online troubleshooting and maintenance tools
You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare. Supported operating systems For information about supported operating systems, go to www.hp.com/go/easyprintercare. Supported browsers To use the HP Easy Printer Care software, you must have one of the following browsers: Microsoft Internet Explorer 5.5 or later Netscape Navigator 7.0 or later Opera Software ASA Opera 6.05 or later
All pages can be printed from the browser.
Other components and utilities
Windows Software installer -- automates the printing system installation Online Web registration Macintosh OS PostScript Printer Description files (PPDs) -- use with the Apple PostScript drivers that come with the Mac OS The HP Printer Utility -- change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.2.8, V10.3, V10.4 and later.
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Chapter 1 Product Information
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Media specifications
The device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality. Media that does not meet the guidelines that are outlined in this manual can cause the following problems: Poor print quality Increased jams Premature wear on the device, requiring repair
NOTE: Some media might meet all of media specifications and still not produce satisfactory results. Improper handling, unacceptable temperature and humidity levels, and other variables over which Hewlett-Packard has no control can affect print quality. Before purchasing large quantities of media, make sure that it meets the requirements that are specified in the user guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at http://www.hp.com/support/ ljpaperguide. Always test paper before buying large quantities. CAUTION: Using media that does not meet HP specifications can cause problems for the device, requiring repair. This repair is not covered by the HP warranty or service agreements.
General guidelines for media
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. See HP Customer Care on page 356 to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity). Hewlett-Packard Company recommends testing any paper before buying it in large quantities. CAUTION: Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements.
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Media specifications
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Paper to avoid
The product can handle many types of paper. Using paper that does not meet specifications will cause lower print quality and increase the chance of jams. Do not use paper that is too rough. Use paper with a tested smoothness rating of 100250 Sheffield. Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations. Do not use multipart forms. Do not use paper that has already been printed on, or that has been fed through a photocopier. Do not use paper that contains a watermark if you are printing solid patterns. Do not use heav