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SERVICE BULLETIN
Product: Electric Ranges
Bulletin Date: 11/6/2013
Bulletin Number: ASC20131115001
ELECTRONICS
Models: NE58F9710WS,
NE58F9500SS



SUBJECT: Cook top On indicator stays on.
n




Background: The cook top indicator is lit even though the energy regulators are in the "Off"
position. This is caused by a damaged energy regulator. After testing, we have established that the
damage occurs when the range is installed. If the range is pushed into position using the control
installed.
panel, the installer's hands can push in on the regulator, causing the damage.




This information is published for informational purposes only and intended for use only by personnel qualified for the specif tasks
specific
depicted. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding
training
potential hazards when handling or servicing a product. Only qualified personnel should repair products powered by electricit Any
electricity.
attempt to handle, service or repair the product or products by anyone other than qualified personnel could result in serious injury or
death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to chang or update
change
without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this information.
ther completeness
Solution: When installing the range, place your hands on the left and right side of the door and
push the range in gently. If the cook top indicator is lit when the energy regulator is in the Off
O
position, replace the regulator that is causing the light to stay on The parts and part numbers for
on.
the regulators are listed below.




Part Name Part Number
Dual Burner Energy Regulator DG44-01006A
Single Burner Energy Regulator DG44-01009A
Triple Burner Energy Regulator DG44-01007A




Note: Consult the Samsung Service Website at (http://.service.samsungportal.com) for the Service Manual
and other information on this product.




This information is published for informational purposes only and intended for use only by personnel qualified for the specif tasks
specific
depicted. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding
training
potential hazards when handling or servicing a product. Only qualified personnel should repair products powered by electricit Any
electricity.
attempt to handle, service or repair the product or products by anyone other than qualified personnel could result in serious injury or
death. You agree that your use of and reliance on this information is at your sole risk. This information is subject to chang or update
change
without notice. There are no warranties, either expressed or implied, regarding the accuracy or completeness of this information.
ther completeness