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K Service Source




PowerBook 2300 Series
PowerBook Duo 2300c
K Service Source




Basics
PowerBook 2300 Series
Basics General Information - 1


General
Information
The PowerBook Duo 2300c
brings RISC- based
PowerPC processor
technology to the
subnotebook class. This
system features a 100-
megahertz PowerPC 603e
processor, an active-matrix
color display, and a
trackpad. Its integrated 9.5-
inch display offers two
modes--640 by 480 pixels
with 256 colors, or 640 by
400 pixels with up to
Basics General Information - 2

thousands of colors. Also offered are a high-capacity hard
disk and RAM that can easily be expanded to 56 megabytes.
Basics Repair Strategy - 3


Repair Strategy
Service the PowerBook 2300 Series computers through
module exchange and parts replacement. Customers can
request on-site service from an Apple Authorized Service
Provider Plus (AASP+) Apple Assurance (US only), or
request a courier through the Apple Canada Technical
Answerline (Canada only). They can also choose carry-in
service from an AASP.


Ordering
Apple Service Providers planning to support the computer
systems covered in this manual may purchase Service
modules and parts to develop servicing capability. To order
parts, use the AppleOrder (US only) or ARIS (Canada only)
system and refer to "Service Price Pages."
Basics Repair Strategy - 4

Large businesses, universities, and K-12 accounts must
provide a purchase order on all transactions, including
orders placed through the AppleOrder (US only) or ARIS
(Canada only) system.

USA Ordering
US Service Providers not enrolled in AppleOrder may fax
their orders to Service Provider Support (512-908-
8125) or mail them to

Apple Computer, Inc.
Service Provider Support
MS 212-SPS
Austin, TX 78714-9125

For US inquiries, please call Service Provider Support at
800-919-2775 and select option #1.
Basics Repair Strategy - 5

Canadian Ordering
Canadian Service Providers not enrolled in ARIS may fax
their orders to Service Provider Support in Canada
(1-800-903-5284). For Canadian inquiries, please call
Service Provider Support at 905-513-5782 and select
option #3.
Basics Warranty/AppleCare/ARIS - 6


Warranty/AppleCare/ARIS
US Only
The PowerBook 2300 Series computers are covered under
the Apple One-Year Limited Warranty. The AppleCare
Service Plan is also available for these products. Service
Providers are reimbursed for warranty and AppleCare
repairs made to these computers. For pricing information,
refer to "Service Price Pages."

Canada Only
The PowerBook 2300 Series computers are covered under
first-year AppleCare. The Extended AppleCare Service Plan
is also available for these products. Service Providers are
reimbursed for first-year warranty and Extended
AppleCare repairs made to these computers. For pricing
information, refer to "Service Price Pages."
Basics Tools Required - 7


Tools Required
The following tools are required to disassemble a PowerBook
Duo 2300c system: