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Jan 84
.::.::: :S~5: ISG SERVICE OFFERING PRICES
INTRODUCTION
The Service Offering section is used to present various lists related to offerings of a general nature or to a limited set of machines. The individual
lists are distinct and may be totally unrelated to each other.
ORGANIZATION
The lists included in the service offering section are:
Engineering Services - Systems Engineering (SE), Customer Service Division (CSD), Field Engineering (FE)
Hourly IBM Machine Service Rates
Local Programming Support for System Control Programming
The Engineering Services list contains the hourly time and material rates for each service class. The class for each machine type is found in the
Hardware Terms and Conditions list in the "T & M" column. The list also contains the hourly billing rates for Systems Engineering Services and the
hourly rates for FE/CSD Program Service and Program Assistance.
The Hourly IBM Machine Service Rates list provides the standard rate for customer use of equipment in IBM facilities.
The Local Programming Support for Systems Control Programming list contains prices for various levels of support.
LEGEND
Each list is self-contained and self-explanatory. Any codes or acronyms used are explained in the lists.
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!.;.; :S~5: ISG SERVICE OFFERING PRICES
Jan 84
SYSTEMS ENGINEERING SERVICES RATE: $85.00 per hour
FED/CSD HOURLY (PER CALL) SERVICE RATES
(-------------T&M Codes on Terms and Condition List------------)
Service Hours: 1 2 3 # *
Regular $109.00 $125.00 $147.00 $74.00 $93.00
Outside Regular 126.00 147.00 170.00 85.00 107.00
where "#" is baseline, and "*" is non-baseline
Note: All non-baseline (T&M code *) prices are 25% higher in Alaska.
Service Hours: Program Service/Programming Assistance Rates
Regular $158.00
Outside Regular 181.00
CUSTOMER SET-UP PROCEDURES
During Outside
IBM Hourly IBM's IBM's
Service Regular Regular Minimum
(Per-Call) Business Business -Hours per
Classification Hours Hours Establishment
Baseline Products $74 $85
Non-Baseline
Products 93 107 1*
Per-Call Class 1 109 126 2
Per-Call Class 2 125 147 2
Per-Call Class 3 147 170 2