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Service Bulletin
ELECTRONICS Product: SXS Refrigerators
Bulletin Number: ASC20120828001
Subject: No Ice Making Bulletin Date: 8/27/2012
Models: RS263T, RS265T, and RS267T
Background: The water line within the freezer door can freeze, preventing ice production.
Solution: Verify that the water line is frozen, preventing water from flowing to the ice maker.
Replace the freezer door if the line is frozen.
How to Determine if the Water Line is Obstructed in the Freezer Door
1. Remove the bottom leg cover and locate the orange water line.
2. Remove the ice maker cover.
3. Disconnect the orange water line at the coupler.
4. Introduce air into the orange water line and check airflow out of the ice maker fill tube.
5. If there is no air flow out of the ice maker fill tube, replace the freezer door.
This information is published for informational purposes only and intended for use only by personnel qualified for the specific tasks depicted. Qualified
personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when handling or
servicing a product. Only qualified personnel should repair products powered by electricity. Any attempt to handle, service or repair the product or
products by anyone other than qualified personnel could result in serious injury or death. You agree that your use of and reliance on this information is at
your sole risk. This information is subject to change or update without notice. There are no warranties, either expressed or implied, regarding the
accuracy or completeness of this information.".