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Begin troubleshooting.
N
Is there power? Go to Section 2.2, No Power.
Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?
N
Go to Section 2.17, Non-Functioning Device.
Y N
Is there video? (no boot) Go to Section 2.6, No Video.
Y N
Keyboard/ pointing device working? Go to Section 2.18, Non Functioning Keyboard, or Section 2.19, Non-Functioning Pointing Device.
Y N
Is the OS loading? Go to Section 2.9, No OS Loading.
Y N
Connecting to network or modem?
Y N
Is there sound? Go to Section 2.15, No Audio.
Y
End
Go to Section 2.20, Network or Modem Connection.
Y
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No Power (Power LED is off)
Remove from docking station if applicable.
N
Power up on battery power? *Reset power. Power up on battery power?
N
Go to Section 2.3, No Power, Part 2.
Y N
Power up on AC power? *Reset power.
Y N
Power up on AC power? Go to Section 2.4, No Power, Part 3.
Y Y
Power up in docking station? Done
Y
N
1. Reseat power cables in docking station and at the AC outlet. 2. Ensure AC power source is active. 3. Ensure power strip is working.
*Notes: 1. On some models, there is a separate reset button. 2. On some models, the computer may be reset using the Standby switch and either the lid switch or the main power switch.
Y
Done Power up in docking station?
N
Go to Section 2.8, Non-Functioning Docking Station.
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Continued from Section 2.3, No Power, Part 1
Visually check for debris in battery socket and clean if necessary.
Y
Power on? Done
N
Check battery by recharging, moving to another computer, or replacing it.
N
Power on? Replace power supply, (if applicable).
Y N
Done Power on? Go to Section 2.4, No Power, Part 3.
Y
Done
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Continued from Section 2.3, No Power, Part 2 Plug directly into AC outlet.
Y
Power LED on? Done
N
Reseat AC adapter in computer and at power source.
Y
Power on? Done
N N
Power outlet active? Try different outlet. Internal or external AC adapter? Internal Go to Section 2.5, No Power, Part 4. External Replace external AC adapter.
Y
Replace power cord.
N
Power on?
Y
Power on? Done
Y
Done
N
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Continued from Section 2.4, No Power, Part 3
Open computer.
Y
Loose or damaged parts?
N
Close computer and retest.
Reseat loose components and boards and replace damaged items.
N
Power on? Replace the following items, if applicable. Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done * Replace these items as a set to prevent shorting out among the components.
Y
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No Video Docking Station Standalone or Docking Station? Standalone Internal or external display*? External Adjust brightness. Adjust brightness. Internal Go to Section 2.7, No Video, Part 2. * Note: To change from internal to external display, use the hotkey combination.
Y
Video OK? Done
N
A
Y
Depress lid switch to ensure operation.
Y
Done Video OK? Done
Video OK?
N
Check for bent pins on cable.
N
Replace one at a time. Test after each item: 1. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board
N
Video OK? Try another display. Internal and external video OK?
N
Replace system board.
Y
Done
Y
Done
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Continued from Section 2.6, No Video, Part 1
Remove notebook from docking station, if connected.
Adjust display brightness.
Check brightness of external monitor.
N
Video OK? Go to "A" in Section 2.6, No Video, Part 1. Video OK?
Y
Done
Y
Check for notebook properly seated in docking station, bent pins on cable, and for monitor connection.
N
Try another external monitor.
Y
Video OK? Done Internal and external video OK?
Y
Done
N
N
Go to Section 2.8, Non-Functioning Docking Station.
Adjust external monitor display.
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Reseat power cord in docking station and power outlet.
Check voltage setting on docking station.
Reinstall notebook into docking station.
Reset monitor cable connector at docking station.
Y
Docking station operating? Done
N Y
Docking station operating? Done Replace these docking station components one at a time. Check computer operation after each replacement: 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism
N
Remove notebook, reseat all internal parts, and replace any damaged items in docking station.
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Reseat power cord in docking station and power outlet.
Hard drive, go to Section 2.10.
Diskette drive, go to Section 2.13.
CD-/DVD-ROM drive, go to Section 2.14. Network, go to Section 2.20.
NOTE: Before beginning, always check cable connections, cable ends, and drives for bent or damaged pins.
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OS not loading from hard drive.
Y
Nonsystem disk message?
N
Reseat external hard drive.
Go to Section 2.11, No OS Loading from Hard Drive, part 2.
Y
OS loading? Done
N N
Boot from CD?
N
Boot from diskette?
Y
Check the setup utility for correct booting order.
Y N
Change boot priority through the setup utility and reboot.
Go to Section 2.13, No OS Loading from Diskette Drive.
Boot from hard drive?
Y
Done Boot from hard drive?
N
Go to Section 2.17, Non-Functioning Device.
Y
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Continued from Section 2.10, No OS Loading from Hard Drive, Part 1 Reseat hard drive.
N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.
Y
Access hard drive? Done
Y N
Remove diskette and reboot.
Run FDISK.
Y
Boot from hard drive? Done Hard drive partition?
N
Create partition, then format hard drive to bootable C:\ prompt.
N N
Boot from diskette drive? Go to Section 2.12, No OS Loading from Diskette Drive.
Y N
Hard drive formatted?
Y N
Access hard drive?
Y
Y
Computer boot? Done
Format hard drive and bring to a bootable C:\ prompt.
Y
Go to Section 2.13, No OS Loading from Hard Drive, Part 3.
N
Go to Section 2.13, No OS Loading from Hard Drive, Part 3.
Load OS using Restore CD if applicable (see note).
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N
System files on hard drive? Install OS and reboot.
Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?
Y
Done
N
Run SCANDISK, check for bad sectors.
N Y
Diags on diskette? Replace hard drive.
N N
Can bad sectors be fixed? Replace hard drive. Run diags and follow recommendations
Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.
Y
Done
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OS not loading from diskette drive. Reseat diskette drive. OS loading? Done
N
Y
NonSystem Disk message? Bootable diskette in drive?
N
Install bootable diskette and reboot computer.
N N
Boot from another device? Go to Section 2.17, Non-Functioning Device.
Y
Check diskette for system files. Try different diskette.
Y N
Diskette drive enabled in the setup utility? Enable drive and cold boot computer. Non-system disk error?
Y
1. Replace diskette drive. 2. Replace system board.
Y Y
Diskette drive boot order. Clear CMOS. Refer to Section 1.2, "Changing a Password," for instructions.
N Y
OS loading? Done
N
N
Change boot priority using the setup utility.
Go to Section 2.17, Non-Functioning Device.
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No OS loading from CD- or DVD-ROM drive.
Y
N
Disk in drive?
Bootable disk in drive?
N
Install bootable disk.
Y
Try another bootable disk.
Install bootable disk and reboot computer.
Y
Boots from CD or DVD? Done
N Y
Reseat drive. Boots from CD or DVD? Done
N N
Booting from another device? Go to Section 2.17, Non-Functioning Device. Clear CMOS. Refer to Section 1.2, "Changing a Password," for instructions.
Y Y
Booting order correct?
N
Correct boot order using the setup utility.
Go to Section 2.17, Non-Functioning Device.
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No audio Turn up audio internally and/or externally. Audio?
Y
Done
N
Y
Notebook in docking station (if applicable)? Undock Internal audio?
N
Go to Section 2.16, No Audio, Part 2.
N
Y
Replace the following docking station components one at a time as applicable. Check after each change: 1. Reseat docking station audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking station audio board. 5. Replace backplane board.
Go to Section 2.16, No Audio, Part 2.
Y
Go to Section 2.8, Non-Functioning Device. Audio? Done
N
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N
Audio driver in OS configured? Reload audio drivers.
Y N
Correct drivers for application? Load drivers and set configuration in OS.
Y
Connect to external speaker.
N
Audio?
Y
Replace audio board and speaker connections in notebook, if applicable.
Y
Audio? Done
N
1. Replace internal speakers. 2. Replace audio board, if applicable. 3. Replace system board.
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NonFunctioning Device
Reseat device.
Unplug the non-functioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage.
Y
Clear CMOS. Any physical device? Fix or replace broken item.
N
Reattach device. Close notebook, plug in power, and reboot. Possible bad hard drive. Replace drive. Go to Section 2.9, No OS Loading.
N
Device boots properly?
Y
Possible bad NIC. Replace card. If integrated NIC, replace system board.
N
Device boots properly?
Y
Done
Possible bad diskette drive. Replace drive.
Done
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Keyboard not operating properly.
Connect notebook to good external keyboard.
N
External device works? Replace system board.
Y
Reseat internal keyboard connector (if applicable).
N
OK? Replace internal keyboard or cable.
Y Y
Done OK? Done
N
Replace system board.
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Pointing device not operating properly.
Connect notebook to good external pointing device.
N
External device works? Replace system board.
Y
Reseat internal pointing device connector (if applicable).
N
OK? Replace internal pointing device or cable.
Y Y
Done OK? Done
N
Replace system board.
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No network/modem connection
N
Network or modem jack active? Replace jack or have jack activated.
Y Y
Digital line? Connect to non-digital line.
N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?
Y
Done
Y
Disconnect all power from the notebook and open.
N
Replace NIC/modem if applicable.
Y
Reseat NIC/modem if applicable. OK? Done
N
Replace system board.
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