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Maintenance and Service Guide
Compaq Evo N610c and Evo N600c
Document Part Number: 279362-001

July 2002

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting problems, and performing disassembly procedures.

© 2002 Compaq Information Technologies, L.P. Compaq, Evo, the Compaq logo, and Premier·Sound are trademarks of Compaq Information Technologies Group, L.P. In U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation. In U.S. and/or other countries. Intel and Pentium are trademarks of Intel Corporation in U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided "as is" without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide First Edition July 2002 Document Part Number: 279362-001

Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­9 1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1­10 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1­11 1.5 Notebook External Components . . . . . . . . . . . . . . . 1­12 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­25

2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2­1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2­1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information. . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2­10

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Contents

3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3­1 3.2 Notebook System Major Components . . . . . . . . . . . . 3­2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3­14 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­16 3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­20

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­1 4­2 4­2 4­3 4­4 4­4 4­5 4­6

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5­2 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5­4 5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.5 Mini PCI Communications Board . . . . . . . . . . . . . . 5­12 5.6 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . . 5­15 5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­17 5.8 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . . 5­22 5.9 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25

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Contents

5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 5.18 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5­27 5­29 5­33 5­36 5­43 5­47 5­51 5­53 5­55

6 Specifications A Connector Pin Assignments B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B­1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B­1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B­2

C Screw Listing Index

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1
Product Description
The Compaq Evo Notebook N610c and N600c Series offer advanced modularity, Mobile Intel Pentium 4 and Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1-1. Compaq Evo Notebook N610c

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Product Description

1.1 Models
Computer models are shown in Tables 1-1 through 1-3.
Table 1-1 Compaq Evo Notebook N610c Model Naming Conventions
Key N610 1 Key 1 2 3 P4 2 Description Brand/Series designator Processor type Processor speed 200 3 P4 4 40 5 V 6 C 7 25 8 O 9 XXXXXX-XXX 10

Options N=Notebook P4=Pentium 4 200=2.0 Ghz 190=1.9 GHz 180=1.8 GHz 170=1.7 GHz 610=610c series 600=600c series P3=Pentium III 160=1.6 GHz 106=1.06 GHz 866=866 MHz 4=14.x-inch

4 5

Display type/ size/resolution Hard drive size

P=SXGA+ (1400 × 1050) X=XGA (1024 × 768) 40=40 GB 30=30 GB 20=20 GB V=DVD-ROM drive W=DVD-RW drive M=Modem 0=None 51=512 MB 38=384 MB 8=Windows 98 SE 6=Windows 2000 and Windows XP

15=15 GB 10=10 GB D=CD-ROM drive R=CD-RW drive C=Modem/NIC combination card 25=256 MB 12=128 MB 2=Windows 2000 O=Windows XP Pro E=Windows XP Home

6 7 8 9

Optical drive designator Integrated communication RAM Operating system

10

SKU#

1­2

Maintenance and Service Guide

Product Description

Table 1-2 Compaq Evo Notebook N610c Models
The following Evo Notebook N610c models use config. code KT81 and feature:


Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah lithium ion (Li ion) battery pack 3-year warranty 32 MB of discrete video memory No system memory No optical drive N610 P4 180 X4 30 0 C 0 O KT81

United States N610 P4 180

470037-549 X4 30 0 C 0 2 KT81

United States


470037-542

The following Evo Notebook N610c models use config. code KT8Z and feature: Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah lithium ion (Li ion) battery pack 3-year warranty 32 MB of discrete video memory N610 P4 200 P4 40 W C 25 O 470037-755

French Canada N610 P4 200

470037-757 P4 40 W

United States C 25 2

French Canada

470037-754

United States

470037-749

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Product Description

Table 1-2 Compaq Evo Notebook N610c Models (Continued)
N610 P4 180 X4 30 V C 25 O 470037-696 470037-697 470037-709 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America (GEM/NAFTA) 470037-714 470037-713 470037-687 470037-712 470037-688 470037-689 470037-690 470037-685 470037-691 470037-692 470037-717 470037-693 470037-694 470037-695 470037-707 470037-708 470037-718 470037-710 470037-747 The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States

United States (GEM/NAFTA)

470037-699 470037-700 470037-686 470037-701 470037-702 470037-703 470037-704 470037-715 470037-705 470037-706 470037-684 and 470037-722 470037-746

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Maintenance and Service Guide

Product Description

Table 1-2 Compaq Evo Notebook N610c Models (Continued)
N610 P4 180 X4 30 V C 25 2 470037-541 470037-543 470037-577 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America Latin America (GEM/NAFTA) N610 P4 160 470037-572 470037-570 470037-529 470037-569 470037-530 470037-531 470037-532 470037-527 470037-533 470037-535 470037-584 470037-537 470037-538 470037-539 470037-561 470037-563 470037-587 470037-566 470037-726 X4 20 V The Netherlands Norway People's Republic of China Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States

United States (GEM/NAFTA) C 25 O

470037-545 470037-546 470037-528 470037-548 470037-551 470037-552 470037-555 470037-580 470037-556 470037-558 470037-525 and 470037-720 470037-724

French Canada

470037-736

United States United States (GEM/NAFTA) V C 25 2

470037-733 470037-738

N610

P4

160

X4

20

United States (GEM/NAFTA)

470037-738

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Product Description

Table 1-2 Compaq Evo Notebook N610c Models (Continued)
N610 P4 160 X4 20 D C 25 O 470037-639 470037-641 470037-644 470037-618 470037-646 470037-648 470037-650 470037-653 470037-656 470037-658 Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands N610 P4 160 470037-619 470037-620 470037-621 470037-622 470037-623 470037-625 470037-627 470037-630 470037-633 470037-636 X4 20 D Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 2 470037-602 470037-604 470037-605 470037-562 470037-606 470037-607 470037-608 470037-613 470037-616 470037-617 470037-661

Belgium Czech Republic Denmark France French Canada Germany Greece/Poland Hungary Israel Italy The Netherlands

470037-567 470037-571 470037-573 470037-578 470037-664 470037-581 470037-585 470037-586 470037-588 470037-595 470037-601

Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States

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Maintenance and Service Guide

Product Description

Table 1-3 Compaq Evo Notebook N600c Models
The following Evo Notebook N600c models use config. code KBSZ and feature:


Dual Stick pointing device (TouchPad and pointing stick) 8-cell, 4.0-Ah lithium ion (Li ion) battery pack 3-year warranty 32 MB of discrete video memory N600 P3 100 X4 20 D C Russia Turkey D C 12 8 470029-989 470029-985 470029-990 470029-991 470029-992 470029-993 and 470029-995 470029-996 470029-997 25 6 470029-058 470029-060

Greece/Poland Hungary Portugal N600 P3 100

470029-002 470029-054 470029-056 X4 20

Belgium Czech Republic Denmark France Germany Greece/Poland Hungary Israel Italy The Netherlands Norway Portugal

470029-930 470029-936 470029-939 470029-941 470029-945 470029-951 470029-982 470029-983 470029-984 470029-986 470029-987 470029-988

Russia Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland

Turkey United Kingdom

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Product Description

Table 1-3 Compaq Evo Notebook N600c Models (Continued)
N600 P3 100 X4 20 D C 12 6 470029-226 470029-231 470029-232 470029-234 470029-238 and 470029-240 470029-242

Belgium Czech Republic Denmark France Germany Israel Italy The Netherlands Norway N600 P3 100

470029-192 470029-195 470029-207 470029-212 470029-214 470029-217 470029-224 470029-227 470029-228 X4 20 D

Saudi Arabia Slovakia/ Slovenia Spain Sweden/Finland Switzerland

United Kingdom 0 25 O

European International N600 P3 100

470030-001 X4 20 D 0 25 8

European International

470029-998

1­8

Maintenance and Service Guide

Product Description

1.2 Features


The following processors are available, varying by notebook model:


The Evo Notebook N610c features a Mobile Intel Pentium 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor, with 512-KB integrated L2 cache. The Evo Notebook N600c features a Mobile Intel Pentium III 1.066 GHz-M or 866-MHz-M processor, with 512-KB integrated L2 cache.





ATI Mobility Radeon with 64-bit video graphics, 16-MB double date rate (DDR) SDRAM, 4X AGP graphics card The following memory configurations are available, varying by notebook model:




The Evo Notebook N610c features 256-MB high-performance Synchronous DRAM (SDRAM), expandable to 2048 MB The Evo Notebook N600c features 256- or 128-MB high-performance Synchronous DRAM (SDRAM), expandable to 1024 MB





Microsoft Windows 98 SE, Windows 2000, or Windows XP preinstalled, varying by notebook model 14.1-inch, SXGA+ (1400 × 1050) or XGA (1024 × 768), TFT display with over 16.8 million colors, varying by computer model Full-size TouchPad or Dual Stick keyboard, varying by notebook model Mini PCI 10/100 network interface card (NIC) or Mini PCI V.90 modem plus 10/100 NIC combination card, varying by notebook model Support for two Type II PC Card slots with support for both 32-bit CardBus and 16-bit PC Cards





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Product Description



External AC adapter with power cord 8-cell Lithium ion (Li ion) battery pack 40-, 30-, 20-, 15-, or 10-GB high-capacity hard drive Connectors for:


RJ-11 modem Mono microphone Stereo line-out/headphone MultiPort Universal serial bus (USB) Docking Parallel devices Serial devices Composite TV External keyboard/mouse RJ-45 network External monitor AC power



Stereo speakers providing Compaq Premier·Sound 16-bit stereo sound

1.3 Clearing a Password
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information).

1­10

Maintenance and Service Guide

Product Description

2. Remove the RTC battery (refer to Section 5.6, "Disk Cell RTC Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.

1.4 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:


Standby Hibernation Setting customization by the user Hotkeys for setting level of performance Smart battery that provides an accurate battery power gauge Battery calibration Lid switch suspend/resume Power/suspend button Advanced Configuration and Power Management (ACP) compliance

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Product Description

1.5 Notebook External Components
The external components on the front and right side of the Evo Notebook N610c and Evo Notebook N600c are shown in Figure 1-2 and described in Table 1-4.
.

Figure 1-2. Front and Right Side Components
Table 1-4 Front and Right Side Panel Components
Item 1 Component Power light Function On: Power is turned on. Blinking: Notebook is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition.

2

Battery light

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Maintenance and Service Guide

Product Description

Table 1-4 Front and Right Side Panel Components (Continued)
Item 3 4 Component Drive activity light Media Bay light Function Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. Turns on when the diskette drive in the Media Bay or the optional external diskette drive is accessed. Links to another IrDA-compliant device for wireless communication. Adjust the volume of the stereo speakers. Connects stereo speakers, headphones, headset, or television audio. Connects a mono microphone, disabling the built-in microphone. Opens the notebook. Attaches an optional security cable to the notebook. Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack. Connects the modem cable to an internal modem. A modem cable is included with internal modem models.

5 6 7 8 9 10 11 12

Infrared port Volume control buttons Stereo line-out/ headphone jack Mono microphone jack Display release latch Security cable slot Media Bay RJ-11 jack (internal modem models only)

Maintenance and Service Guide

1­13

Product Description

The Evo Notebook N610c right side and rear panel components are shown in Figure 1-3 and described in Table 1-5.

Figure 1-3. Right Side and Rear Panel Components-- Evo Notebook N610c
Table 1-5 Right Side and Rear Panel Components
Item 1 Component DC power jack Function Connects any one of the following:


AC adapter Optional automobile power adapter/charger Optional aircraft power adapter

2

Keyboard/mouse connector

Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter.

1­14

Maintenance and Service Guide

Product Description

Table 1-5 Right Side and Rear Panel Components (Continued)
Item 3 4 5 6 7 8 9 Component Parallel connector USB connectors (2) RJ-45 jack (network models only) Serial connector External monitor connector S-Video connector Vent Function Connects a parallel device. Connect USB devices. Connects the network cable. A network cable is not included with the notebook. Connects a serial device. Connects an external monitor or overhead projector. Connects a television, VCR, camcorder, or overhead projector. Allows airflow to cool internal components.

Ä To prevent damage, the notebook shuts down if an overheating
condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area. 10 11 12 Hard drive PC Card slots PC Card eject buttons Supports the removable primary hard drive. Support a 32-bit (CardBus) or 16-bit PC Card. Eject a PC Card from a PC Card slot.

Maintenance and Service Guide

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Product Description

The Evo Notebook N600c right side and rear panel components are shown in Figure 1-4 and described in Table 1-6.

Figure 1-4. Right Side and Rear Panel Components-- Evo Notebook N600c
Table 1-6 Right Side and Rear Panel Components
Item 1 Component MultiPort Function Connects wireless communication devices, such as an optional Bluetooth or 802.11b MultiPort module, and other options. Connects any one of the following:


2

DC power jack

AC adapter Optional automobile power adapter/charger Optional aircraft power adapter

1­16

Maintenance and Service Guide

Product Description

Table 1-6 Right Side and Rear Panel Components (Continued)
Item 3 Component Keyboard/mouse connector Function Connects an external keyboard or PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter. Connects a parallel device. Connects the computer to the optional expansion base, convenience base, or port replicator. Connects a serial device. Connects an external monitor or overhead projector. Connects a television, VCR, camcorder, or overhead projector. Connects the network cable. A network cable is not included with the computer. Connect USB devices. Allows airflow to cool internal components.

4 5

Parallel connector Docking connector

6 7 8 9 10 11

Serial connector External monitor connector S-Video connector RJ-45 jack (network models only) USB connectors (2) Vent

Ä To prevent damage, the notebook shuts down if an overheating
condition occurs. Do not block the cooling vent. Avoid placing the notebook on a blanket, rug, or other flexible surface that may cover the vent area. 12 13 14 Hard drive PC Card slots PC Card eject buttons Supports the removable primary hard drive. Support 32-bit (CardBus) or 16-bit PC Cards. Eject PC Cards from the PC Card slots.

Maintenance and Service Guide

1­17

Product Description

The keyboard components of the Evo Notebook N610c and Evo Notebook N600c are shown in Figure 1-5 and described in Table 1-7.

Figure 1-5. Keyboard Components
Table 1-7 Keyboard Components
Item 1 2 3 4 Component Function Perform preset functions. Converts keys to a numeric keypad. Move the cursor around the screen. Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button. Displays the Windows Start menu. Used with hotkeys to perform preset hotkey functions. Turns on the caps lock function.

F1 through F12 function keys
Embedded numeric keypad Cursor control keys Windows application key Windows logo key

5 6 7

Fn key
Caps lock key

1­18

Maintenance and Service Guide

Product Description

The components on the top of the Evo Notebook N610c and Evo Notebook N600c are shown in Figure 1-6 and described in Table 1-8.

Figure 1-6. Top Components
Table 1-8 Top Components
Item 1 2 Component Num lock light Scroll lock light Function On: Num lock is on and the embedded numeric keypad is enabled. On: Scroll is on.

Maintenance and Service Guide

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Product Description

Table 1-8 Top Components (Continued)
Item 3 4 Component Caps lock light Standby button Function On: Caps lock is on. Turns on the notebook if it is off. Initiates and exits Standby. When pressed with the Fn key, initiates Hibernation. Produce stereo sound. Provide quick access to the Internet. Refer to the Hardware Guide that ships with the notebook for information about these buttons. Turns on the notebook. To turn off the notebook, use the operating system Shut Down command. Moves the mouse cursor. Functions like the right mouse button on an external mouse. Moves the mouse cursor. Functions like the right mouse button on an external mouse. Functions like the left mouse button on an external mouse. Functions like the left mouse button on an external mouse.

5 6

Stereo speakers (2) Easy Access buttons (4)

7

Power switch

8 9 10 11 12 13

Pointing stick Right pointing stick button TouchPad Right TouchPad button Left TouchPad button Left pointing stick button

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Maintenance and Service Guide

Product Description

The Evo Notebook N610c bottom components are shown in Figure 1-7 and described in Table 1-9.

Figure 1-7. Bottom Components--Evo Notebook N610c
Table 1-9 Bottom Components
Item 1 2 Component Media Bay Media Bay release latch Function Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack. Releases the Media Bay device from the connector.

Maintenance and Service Guide

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Product Description

Table 1-9 Bottom Components (Continued)
Item 3 4 Component Serial number Docking connector Function Identifies the notebook; needed when you call Compaq customer support. Connects the notebook to the optional expansion base, convenience base, or port replicator. Allow airflow to cool internal components. Provides airflow to cool internal components. Supports the removable primary hard drive. Secures the hard drive. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Releases the battery pack from the battery compartment. Holds the battery pack.

5 6 7 8 9

Air vents (2) Fan Hard drive Hard drive security screw Mini PCI compartment cover

10 11

Battery release latch Battery compartment

1­22

Maintenance and Service Guide

Product Description

The Evo Notebook N600c bottom components are shown in Figure 1-8 and described in Table 1-10.

Figure 1-8. Bottom Components--Evo Notebook N600c
Table 1-10 Bottom Components
Item 1 2 3 Component Media Bay Media Bay release latch Vent Function Accepts a diskette drive, optical drive, or secondary battery pack. Releases the Media Bay device from the connector. Allows airflow to cool internal components.

Maintenance and Service Guide

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Product Description

Table 1-10 Bottom Components (Continued)
Item 4 5 Component Fan Certificate of Authenticity label Hard drive security screw Memory expansion compartment cover Function Provides airflow to cool internal components. Contains the Product Key, which may need to be entered before using some Windows operating systems. Secures the hard drive. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Secures the computer to an optional expansion base, convenience base, or port replicator. Releases the battery pack from the battery compartment. Holds the battery pack. Identifies the computer; needed when you call Compaq customer support.

6 7

8

Docking recess latch

9 10 11

Battery release latch Battery compartment Serial number

1­24

Maintenance and Service Guide

Product Description

1.6 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


Memory expansion board Hard drive Display Keyboard/TouchPad or pointing stick Audio Intel Pentium 4 and Pentium III processors Fan PC Card Modem or modem/NIC

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

Ä

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.

Maintenance and Service Guide

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2
Troubleshooting

Å

WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities
Selecting Computer Setup or Compaq Diagnostics
The computer features two Compaq system management utilities:


Computer Setup--A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide

2­1

Troubleshooting



Compaq Diagnostics--A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to:


Display system information. Test system components. Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the computer. Press F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen.


To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer:


Select File > Save Changes and Exit and press enter. or Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

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Maintenance and Service Guide

Troubleshooting

Selecting from the File Menu
Table 2-1 File Menu
Select System Information To Do This


View identification information about the computer, a docking base, and any battery packs in the system. View specification information about the processor, memory and cache size, and system ROM.



Save to Floppy Restore from Floppy Restore Defaults

Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) Cancel changes entered during the current session, then exit and restart the computer. Save changes entered during the current session, then exit and restart the computer.

Ignore Changes and Exit Save Changes and Exit

Maintenance and Service Guide

2­3

Troubleshooting

Selecting from the Security Menu
Table 2-2 Security Menu
Select Setup Password To Do This Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password. Settings are accessible Drive Lockenter Computer Setup byonly when you turning on (not restarting) the computer. Password Options Password options can be selected only when a power-on password has been set. Enable/disable:


Power-on Password DriveLock Passwords

QuickLock QuickLock on Standby QuickBlank

To enable QuickLock on Standby or QuickBlank, you must first enable
QuickLock. Enable/disable:


Device Security

Ports or diskette drives* Diskette write* CD-ROM or diskette startup

for a can Settingsin theDVD-ROMfield. be entered CD-ROM System IDs Enter identification numbers for the computer, a docking base, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.

2­4

Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select Language (or press F2) Boot Options To Do This Change the Computer Setup language. Enable/disable:


QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Enable/disable the embedded numeric keypad at startup. Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.) Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.)



Device Options







Maintenance and Service Guide

2­5

Troubleshooting

Table 2-3 Advanced Menu (Continued)
Select Device Options (continued) To Do This


Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.) Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.) Enable/disable the reporting of the processor serial number by the processor to the software.







HDD Self Test Options

Run a quick comprehensive self test on hard drives in the system that support the test features.

* Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

2­6

Maintenance and Service Guide

Troubleshooting

2.2 Using Compaq Diagnostics
When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Obtaining, Saving, or Printing Configuration Information
1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select Categories, then select a category from the drop-down list.


To save the information, select File > Save As. To print the information, select File > Print.

3. To close Compaq Diagnostics, select File > Exit.

Maintenance and Service Guide

2­7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:


Quick Test--Runs a quick, general test on each device in a selected category. Complete Test--Performs maximum testing on each device in a selected category. Custom Test--Performs maximum testing on a selected device.


To run all tests for your selected device, click Check All. To run only the tests you select, click Uncheck All, then select the checkbox for each test you want to run.

2­8

Maintenance and Service Guide

Troubleshooting

5. Select a test mode:


Interactive Mode--Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. Unattended Mode--Does not display prompts. If errors are found, they are displayed when testing is complete.



6. Click Begin Testing. 7. Select a tab to view a test report:


Status tab--Summarizes the tests run, passed, and failed during the current testing session. Log tab--Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tab--Lists all errors found in the computer with their error codes. Log tab--Select Save. Error tab--Select Save. Log tab--Select File > Save As, then print the file from your folder.



8. Select a tab to save the report:


9. Select a tab to print the report:

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Troubleshooting

2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (Os) Loading No Os Loading From Hard Drive, Part 1 No Os Loading From Hard Drive, Part 2 No Os Loading From Hard Drive, Part 3 No Os Loading From Diskette Drive No Os Loading From CD- Or DVD-ROM Drive No Audio, Part 1 No Audio, Part 2 Nonfunctioning Device Nonfunctioning Keyboard Nonfunctioning Pointing Device No Network Or Modem Connection

2­10

Maintenance and Service Guide

Troubleshooting

Flowchart 2.1 - Initial Troubleshooting
Begin troubleshooting.

N
Is there power? Go to Flowchart 2.2, No Power, Part 1.

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to Flowchart 2.17, Nonfunctioning Device.

Y N
Is there video? (no boot) Go to Flowchart 2.6, No Video, Part 1.

Y N
Keyboard/ pointing device working? Go to Flowchart 2.18, Nonfunctioning Keyboard, or Flowchart 2.19, Nonfunctioning Pointing Device. Go to Flowchart 2.20, No Network or Modem Connection.

Y N
Is the OS loading? Go to Flowchart 2.9, No OS Loading.

Y N
Connecting to network or modem? Go to Flowchart 2.15, No Audio.

Y N
Is there sound?

Y
End

Y

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Troubleshooting

Flowchart 2.2 - No Power, Part 1
No power (power LED is off).

Remove from docking station (if applicable).

N
Power up on battery power? *Reset power. Power up on battery power?

N
Go to Flowchart 2.3, No Power, Part 2.

Y N
Power up on AC power? *Reset power.

Y N
Power up on AC power? Go to Flowchart 2.4, No Power, Part 3.

Y Y
Power up in docking station? Done

Y

N

* On some models there is a separate reset button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch.

1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.

Y
Done Power up in docking station?

N
Go to Flowchart 2.8, Nonfunctioning Docking Station.

2­12

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3 - No Power, Part 2
Continued from Flowchart 2.2, No Power, Part 1.

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging, moving it to another computer, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Done Power on? Go to Flowchart 2.4, No Power, Part 3.

Y

Done

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.4 - No Power, Part 3
Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in computer and at power source.

Y
Power on? Done

N N
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to Flowchart 2.5, No Power, Part 4. Replace external AC adapter.

Y

N
Power on?

Y
Power on? Done

Y
Done

N

2­14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5 - No Power, Part 4
Continued from Flowchart 2.4, No Power, Part 3.

Open computer.

Y
Loose or damaged parts? Reseat loose components and boards and replace damaged items.

N
Close computer and retest.

N
Power on? Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *Replace these items as a set to prevent shorting out among components.

Y

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.6 - No Video, Part 1
No video. Docking station Stand-alone or docking station? Stand-alone Internal or external display*? External Adjust brightness. Adjust brightness. Internal Go to Flowchart 2.7, No Video, Part 2. * To change from internal to external display, use the hotkey combination.

Y
Video OK? Done

N

A
Y

Press lid switch to ensure operation.

Y
Done Video OK? Done

Video OK?

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

2­16

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7 - No Video, Part 2
Continued from Flowchart 2.6, No Video, Part 1.

Remove notebook from docking station, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Video OK? Go to "A" in Flowchart 2.6, No Video, Part 1. Video OK?

Y
Done

Y
Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N

N
Go to Flowchart 2.8, Nonfunctioning Docking Station.

Adjust external monitor display.

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Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station (if applicable)
Nonfunctioning docking station.

Reseat power cord in docking station and power outlet. Check voltage setting on docking station. Reinstall notebook into docking station.

Reset monitor cable connector at docking station.

Y
Docking station operating? Done

N Y
Docking station operating? Done Replace the following docking station components one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box

N
Remove notebook, reseat all internal parts, and replace any damaged items in docking station.

2­18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.9 - No Operating System (OS) Loading
No OS loading.*

Reseat power cord in docking station and power outlet.

* Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading from Diskette Drive. No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14, No OS Loading from CD- or DVD-ROM Drive.

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

N
Reseat external hard drive.

Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.

Y
OS loading? Done

N N
Boot from CD?

N
Boot from diskette?

Y
Check the setup utility for correct booting order.

Y N
Change boot priority through the setup utility and reboot.

Go to Flowchart 2.13, No OS Loading from Diskette Drive.

Boot from hard drive?

Y
Done Boot from hard drive?

N
Go to Flowchart 2.17, Nonfunctioning Device.

Y
2­20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11 - No OS Loading from Hard Drive, Part 2
Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1.

Reseat hard drive.

N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.

Y
Hard drive accessible? Done

Y N
Remove diskette and reboot.

Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N
Create partition, then format hard drive to bootable C:\ prompt.

N N
Boot from diskette drive? Go to Flowchart 2.13, No OS Loading from Diskette Drive.

Y N
Hard drive formatted?

Y N
Hard drive accessible?

Y

Y
Computer booted? Done

Format hard drive and bring to a bootable C:\ prompt.

Y
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.

N
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.

Load OS using Restore CD (if applicable).

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Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3
Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2.

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

2­22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.13 - No OS Loading from Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot computer.

N N
Boot from another device? Go to Flowchart 2.17, Nonfunctioning Device.

Y

Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the setup utility? Enable drive and cold boot computer. Nonsystem disk error?

Y
1. Replace diskette drive. 2. Replace system board.

Y Y
Diskette drive boot order? Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions.

N Y
OS loading? Done

N

N

Change boot priority using the setup utility.

Go to Flowchart 2.17, Nonfunctioning Device.

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Troubleshooting

Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive
No OS loading from CD- or DVD-ROM Drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y
Try another bootable disc.

Install bootable disc and reboot computer.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions.

Y Y
Booting order correct?

N
Correct boot order using the setup utility.

Go to Flowchart 2.17, Nonfunctioning Device.

2­24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.15 - No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Notebook in docking station (if applicable)? Undock Internal audio?

N
Go to Flowchart 2.16, No Audio, Part 2.

N

Y
Replace the following docking station components one at a time as applicable. Check after each change. 1. Reseat docking station audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking station audio board. 5. Replace backplane board.

Go to Flowchart 2.16, No Audio, Part 2.

Y
Go to Flowchart 2.17, Nonfunctioning Device. Audio? Done

N

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.16 - No Audio, Part 2
Continued from Flowchart 2.15, No Audio, Part 1.

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in notebook (if applicable).

Y
Audio? Done

N
1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.17 - Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item.

N
Reattach device. Close notebook, plug in power, and reboot. Possible bad hard drive. Replace drive. Go to Flowchart 2.9, No OS Loading.

N
Device boots properly?

Y

Possible bad NIC. Replace card. If integrated NIC, replace system board.

N
Device boots properly?

Y

Done

Possible bad diskette drive. Replace drive.

Done

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.18 - Nonfunctioning Keyboard
Keyboard not operating properly.

Connect notebook to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
OK? Replace internal keyboard or cable.

Y Y
Done OK? Done

N
Replace system board.

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.19 - Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect notebook to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
OK? Replace internal pointing device or cable.

Y Y
Done OK? Done

N
Replace system board.

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.20 - No Network or Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?

Y
Done

Y
Disconnect all power from the notebook and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). OK? Done

N
Replace system board.

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Maintenance and Service Guide

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).

Figure 3-1. Serial Number Location

Maintenance and Service Guide

3­1

Illustrated Parts Catalog

3.2 Notebook System Major Components

Figure 3-2. Notebook System Major Components

3­2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook System Major Components
Spare Part Number

Item 1

Description Displays For use with Evo Notebook N610c models only: 14.1-inch, SXGA+, CTFT 14.1-inch, XGA, CTFT For use with Evo Notebook N600c models only: 14.1-inch, SXGA+, CTFT 14.1-inch, XGA, CTFT

291261-001 291262-001 241433-001 241434-001 241438-001

2 3

Switch cover Keyboard with pointing stick (for use with Dual Stick models) Arabic BosniaHerzegovina/ Croatia/ Slovenia/ Yugoslavia Brazilian Belgian Czech Danish French French Canadian German Greek Hebrew Hungarian 241427-171 241427-B41 International Italian Japanese Korean Latin American Spanish Norwegian Portuguese Russian Slovenian Spanish Swedish/Finnish Swiss Taiwanese Turkish U.K. English U.S. English

241427-002 241427-061 241427-291 241427-AD1 241427-161 241427-091 241427-131 241427-251 241427-231 241427-071 241427-101 241427-111 241427-AB1 241427-141 241427-031 241427-001

241427-201 241427-181 241427-221 241427-081 241427-051 241427-121 241427-041 241427-151 241427-BB1 241427-211

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Illustrated Parts Catalog

Notebook System Major Components (continued)

3­4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook System Major Components (Continued)
Spare Part Number

Item 3

Description Keyboard without pointing stick (for use with TouchPad models) Arabic BosniaHerzegovina/ Croatia/ Slovenia/ Yugoslavia Brazilian Belgian Czech Danish French French Canadian German Greek Hebrew Hungarian 241428-171 241428-B41 International Italian Japanese Korean Latin American Spanish Norwegian Portuguese Russian Slovenian Spanish Swedish/Finnish Swiss Taiwanese Turkish U.K. English U.S. English

241428-002 241428-061 241428-291 241428-AD1 241428-161 241428-091 241428-131 241428-251 241428-231 241428-071 241428-101 241428-111 241428-AB1 241428-141 241428-031 241428-001

241428-201 241428-181 241428-221 241428-081 241428-051 241428-121 241428-041 241428-151 241428-BB1 241428-211

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Illustrated Parts Catalog

Notebook System Major Components (continued)

3­6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook System Major Components (Continued)
Spare Part Number 241439-001

Item

Description Miscellaneous Plastics Kit

4a

4b 4c 4d 4e 4f

Memory expansion compartment cover (on Evo Notebook N610c models) Mini PCI compartment cover (on Evo Notebook N600c models) Processor bracket Modem cable Hard drive bezel Disk cell RTC battery Mini PCI compartment cover (on Evo Notebook N610c models) Memory expansion compartment cover (on Evo Notebook N600c models) Not illustrated: MultiPort module cover Notebook feet PC Card slot space savers RJ-11 cover TouchPad components For use with Evo Notebook N610c models only: TouchPad (for use with TouchPad models) TouchPad with biometric TouchButton (for use with TouchPad models) TouchButton with pointing stick buttons (for use with Dual Stick models) For use with Evo Notebook N600c models only: TouchPad (for use with TouchPad models) TouchButton with pointing stick buttons (for use with Dual Stick models)

5

253658-001 252433-001 252434-001

135227-001 159530-001

Maintenance and Service Guide

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Illustrated Parts Catalog

Notebook System Major Components (continued)

3­8

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook System Major Components (Continued)
Spare Part Number

Item 6

Description Memory expansion boards 266 MHz, 2DM (for Evo Notebook N610c models only) 1024 MB 768 MB 512 MB 384 MB 256 MB 266 MHz, 1DM (for Evo Notebook N610c models only) 512 MB 256 MB 128 MB 133 MHz (for Evo Notebook N610c models only) 512 MB 256 MB 128 MB 64 MB 100 MHz (for Evo Notebook N600c models only) 512 MB 256 MB 128 MB 64 MB

301576-001 301575-001 301574-001 301572-001 301571-001

301573-001 301570-001 301569-001 238879-001 212683-001 212682-001 212681-001 238830-B25 197898-B25 197987-B25 197896-B25

7

Top covers For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only 291264-001 241436-001

8

Fans For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only 291266-001 255528-001

Maintenance and Service Guide

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Illustrated Parts Catalog

Notebook System Major Components (continued)

3­10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook System Major Components (Continued)
Spare Part Number

Item 9

Description System boards For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only: Mobile Intel Pentium III processor 1.066 GHz-M Mobile Intel Pentium III processor 866 MHz-M

291581-001 241430-001 241432-001 303103-001

10 11

Heat sink DC-DC converter boards For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only

291263-001 241435-001

12

Processors (for use only on Evo Notebook N610c models) Mobile Intel Pentium 4 2.0 GHz Mobile Intel Pentium 4 1.9 GHz Mobile Intel Pentium 4 1.8 GHz Mobile Intel Pentium 4 1.7 GHz Mobile Intel Pentium 4 1.6 GHz 303282-001 291580-001 291269-001 291268-001 291267-001

13

Base enclosures For use with Evo Notebook N610c models only For use with Evo Notebook N600c models only 291265-001 241437-001

14

Hard drives For use with Evo Notebook N610c models only: 40 GB 30 GB 20 GB For use with Evo Notebook N600c models only: 30 GB 20 GB 15 GB 10 GB 265495-001 257660-001 235540-101 217096-001 235421-001 241429-001 217094-001

Maintenance and Service Guide

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Illustrated Parts Catalog

Notebook System Major Components (continued)

3­12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook System Major Components (Continued)
Spare Part Number

Item 15

Description Mini PCI communications boards Type III mini PCI combination 56-Kbps modem/NIC Type III mini PCI combination 56-Kbps modem/ 3DES NIC Type III mini PCI 56-Kbps modem

230338-001 230339-001 230337-001 232633-001 and 301952-001

16

Battery packs (6-cell, Li ion)

17

Media Bay devices For use with all Evo Notebook N610c and Evo Notebook N600c models: Diskette drive 24X Max CD-ROM drive

8X Max CD-RW drive 8X Max DVD-ROM drive DVD/CD-RW combination drive 2X Max SuperDisk LS120 drive IOmega 250-MB ZIP drive 6-cell battery pack

135233-001 228746-001 and 228746-001 153992-001 173949-001 238878-001 201274-001 218683-001 100680-001 and 280876-001 274419-001 274420-001

For use with Evo Notebook N610c models only: 16X Max CD-RW drive 24X Max DVD/CD-RW combination drive

Maintenance and Service Guide

3­13

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit Components

Figure 3-3 Miscellaneous Plastics Kit Components

3­14

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 241439-001
Item 1 2 3 4 5 6 7 8 9 10 11 Description Memory expansion compartment cover (Evo Notebook N610c models) Mini PCI compartment cover (Evo Notebook N600c models) Mini PCI compartment cover (Evo Notebook N610c models) Memory expansion compartment cover (Evo Notebook N600c models) PC Card slot space savers Processor bracket Hard drive bezel MultiPort module cover Disk cell RTC battery Notebook feet Modem cable RJ-11 connector cover Media Bay space saver

Maintenance and Service Guide

3­15

Illustrated Parts Catalog

3.4 Mass Storage Devices

Figure 3-4. Mass Storage Devices

3­16

Maintenance and Service Guide

Illustrated Parts Catalog

l

Table 3-3 Mass Storage Devices
Spare Part Number

Item 1

Description Hard drives For use with Evo Notebook N610c models only: 40 GB 30 GB 20 GB For use with Evo Notebook N600c models only: 30 GB 20 GB 15 GB 10 GB

265495-001 257660-001 235540-101 217096-001 235421-001 241429-001 217094-001 135233-001 135232-001 218685-001 280879-001 287693-001 287694-001 287695-001

2a 2b 3

Diskette drive External diskette drive cable External Media Bay cradle External Media Bay USB cradle External Media Bay USB cradle cable External Media Bay cradle AC adaptor External Media bay cradle plugs

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Illustrated Parts Catalog

Mass Storage Devices (continued)

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Maintenance and Service Guide

Illustrated Parts Catalog

l

Table 3-3 Mass Storage Devices (Continued)
Spare Part Number

Item 4

Description Optical drives For use with all Evo Notebook N610c and Evo Notebook N600c models: Diskette drive 24X Max CD-ROM drive

8X Max CD-RW drive 8X Max DVD-ROM drive DVD/CD-RW combination drive For use with Evo Notebook N610c models only: 16X Max CD-RW drive 24X Max DVD/CD-RW combination drive 5 IOmega 250-MB ZIP drive 2X Max SuperDisk LS120 drive

135233-001 228746-001 and 228746-001 153992-001 173949-001 238878-001 274419-001 274420-001 218683-001 201274-001

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Illustrated Parts Catalog

3.5 Miscellaneous
Table 3-4 Spare Parts: Miscellaneous (not illustrated)
Spare Part Number

Description AC adaptors 90-Watt AC adapter power supply 65-Watt AC adapter power supply 50-Watt AC adapter power supply Bluetooth wireless communication MultiPort module Logo kit Modems Type III mini PCI combination 56-Kbps modem/NIC Type III mini PCI combination 56-Kbps modem/3DES NIC Type III mini PCI 56-Kbps modem Modem adapters Czech German Hungarian Norwegian Swiss Modem cable Modem cable adapters Australian Belgian French

239705-001 239704-001 120765-001 230336-001 304204-001

230338-001 230339-001 230337-001

234963-221 236432-041 234963-211 234963-091 198294-111 234962-001

304398-011 304398-181 304398-051

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Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued)
Spare Part Number

Description Power cord, black, 6 feet Australian Danish European/Middle Eastern/African Italian Japanese Korean Swiss Taiwanese U.K. English U.S. English RJ-11 P55 adapters Danish Finnish Italian Swedish RJ-11 PTT adapter (used in the United Kingdom) RJ-45 network cable Screw Kit (includes the following screws and bushing guides; refer to Appendix C, "Screw Listing," for more information on screw specifications and usage)
Torx T8 M2 × 7 Torx T8 M2 × 5 7.0-mm bushing guide

246959-011 246959-081 246959-021 246959-061 246959-291 246959-AD1 246959-AG1 234961-AA1 246959-031 246959-001

316904-081 316904-351 316904-061 316904-101 158593-031 239049-001 241440-001

Phillips M1 × 6 Phillips M2 × 6.5

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4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures:


Magnetic screwdriver Phillips P0 screwdriver 7.0-mm socket wrench (for Evo Notebook N600c models) Tool kit (includes connector removal tool, loopback plugs, and case utility tool)

4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. the As you remove each subassembly from the computer, place work subassembly (and all accompanying screws) away from the area to prevent damage.

Maintenance and Service Guide

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Removal and Replacement Preliminaries

Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Ä

CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

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Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions:


Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or to liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care."







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Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment:


To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a sensitive component or assembly.

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Maintenance and Service Guide

Removal and Replacement Preliminaries



Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions
Use the following grounding precautions at workstations:


Cover the workstation with approved static-dissipative material (refer to Table 4-2). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When using fixtures that must directly contact dissipative surfaces, only use fixtures made of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.



Maintenance and Service Guide

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Removal and Replacement Preliminaries

4.7 Grounding