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K Service Source
Apple SuperDrive
K Service Source
Troubleshooting
Apple SuperDrive
Troubleshooting General/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
For additional assistance, contact Apple Technical Support.
Troubleshooting Symptom Charts/ - 2
Symptom Charts
Drive does not come 1 Replace drive mechanism.
on; LED flashes once 2 Replace external drive cable.
or does not light 3 Replace LED assembly.
Drive reads but does 1 Verify that drive is 1.4 MB SuperDrive.
not write 2 Replace drive mechanism.
3 Replace external drive cable.
Drive does not read 1 Replace bad disk.
but LED comes on 2 Replace drive mechanism.
Drive does not eject 1 Replace drive mechanism.
disk 2 Replace eject switch cable assembly.
Troubleshooting Symptom Charts/ - 3
Drive functions, but 1 Replace LED assembly.
LED does not light 2 Replace drive mechanism.
MS-DOS drive does To read and write files with either MS-DOS or 1.4 MB drive,
not recognize disk format all disks with MS-DOS drive first.
formatted on 1.4 MB
SuperDrive
Drive reads/writes 1 Verify that drive is 1.4 MB SuperDrive.
to 800K disks but not 2 Replace drive mechanism.
to HD disks
Drive is unable to 1 Clean drive.
read; many file 2 Replace drive mechanism.
transfer errors occur
Troubleshooting Symptom Charts/ - 4
Drive fails to format 1 Clean drive.
2 Replace drive mechanism.
K Service Source
Take Apart
Apple SuperDrive
Take Apart Top & Bottom Cover - 1
Top & Bottom
Cover
No preliminary steps are
required before you begin
this procedure.
1 Remove the four screws
from the case bottom
and pull the bottom
cover off the drive.
2 Remove the floppy metal
Metal Shield
shield from the drive
assembly.
3 Pull the cable anchor
free of the top case.
Take Apart Top & Bottom Cover - 2
4 Grip the case top in one
hand and the drive
assembly in the other.
Slide the drive assembly
as far as it will go to the
cable end of the case top.
5 Lift the drive assembly
from the case top. Flip
the drive assembly
over. The drive
assembly and the case
top will be end to end.
Take Apart Top & Bottom Cover - 3
6 Using needlenose pliers,
disconnect the following
cable connectors: