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Maintenance and Service Guide
HP Compaq Business Notebook nc6000
Document Part Number: 335167-001

November 2003

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

© 2003 Hewlett-Packard Development Company, L.P. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Intel® and Pentium® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Compaq Business Notebook nc6000 First Edition November 2003 Document Part Number: 335167-001

Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­10 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1­12 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1­12 External Components . . . . . . . . . . . . . . . . . . . . . . . 1­13 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­25

2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2­2 Selecting from the File Menu. . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu. . . . . . . . . . . . . 2­5 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­10

Maintenance and Service Guide

1

Contents

3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook Major Components . . . . . . . . . . . . . . . . . . 3­2 Miscellaneous Plastics Kit Components . . . . . . . . . . 3­8 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . 3­9 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­10

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­4 4­5 4­6

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­2 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5­4 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­10 5.5 Mini PCI Communications Board. . . . . . . . . . . . . . 5­10 5.6 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­13 5.7 Bluetooth Wireless Communications Board. . . . . . 5­15 5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­17 5.9 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­20 5.10 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5­21 5.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­23 5.12 Keyboard Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25 5.13 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­26 5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­29 5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­32
2 Maintenance and Service Guide

Contents

5.16 5.17 5.18 5.19 5.20 5.21

Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bottom Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5­34 5­38 5­41 5­43 5­45 5­47

6 Specifications A Connector Pin Assignments B Power Cord Requirements
3-Conductor Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . B­1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B­1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B­2

C Screw Listing Index

Maintenance and Service Guide

3

1
Product Description
The HP Compaq Business Notebook nc6000 offers advanced modularity, a Mobile Intel® Pentium® 4 Processor-M with 64-bit architecture, an ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of discrete video memory, and extensive multimedia support.

HP Compaq Business Notebook nc6000

Maintenance and Service Guide

1­1

Product Description

1.1 Models
Notebook models are shown in Tables 1-1 and 1-2. Table 1-1 HP Compaq nc6000 Model Naming Conventions
Key C 1 P 2 180 3 S4 4 60 5 Y 6 Ci 7 10 8 P 9 XXXXXX-XXX 10

Key
1 2 3

Description
Brand/Series designator Processor type Processor speed

Options
C = HP nc6000 P = Mobile Intel Pentium 4 Processor-M 180 = 1.8-GHz 170 = 1.7-GHz 160 = 1.6-GHz S = SXGA+ X = XGA 80 = 80-GB 60 = 60-GB C = CD-ROM drive Y = DVD+RW/R and CD-RW combo drive G = combination modem + GB NIC N = no modem or NIC 51= 512-MB P = Microsoft® Windows® XP Pro 150 = 1.5-GHz 140 = 1.4-GHz 4 = 14.x-in 40 = 40-GB 30 = 30-GB W = DVD/CD-RW combo drive

4 5 6

Display type/ size/resolution Hard drive size Optical drive designator

7

Integrated communication/ wireless device

m = 802.11a/b/g + Bluetooth® n = no wireless device

8 9

RAM Operating system

25 = 25-MB 2 = Windows 2000

10

SKU#

1­2

Maintenance and Service Guide

Product Description

Table 1-2 HP Compaq nc6000 Models
All HP Compaq nc6000 models feature: Dual Stick (TouchPad and pointing stick) pointing device 8- or 6-cell lithium ion (Li-Ion) battery pack 3-year warranty on parts and labor Cnc6000 P 170 S4 60 Y Gm 51 P

United States Cnc6000 Australia Cnc6000 Australia Cnc6000 P 170 P 170 P 170

DQ882A ABA S4 60 W Gp 51 P

DS804P ABG S4 60 W Gp 51 2

DS803P ABG X4 60 D Gn 51 P

Latin America Cnc6000 Norway Cnc6000 P 160 P 160

DT486A ABM S4 60 W Gj 51 P

DJ299A ABN X4 60 Y Gm 51 P DQ880A ABA P DH915U ABA P

French Canada Cnc6000 P 160

DQ880A ABC X4 60 W

United States Gm 51

French Canada Cnc6000 Korea Cnc6000 P 160 P 160

DH915U ABC X4 60 W

United States Gb 25

DT645P AB1 X4 60 W Gg 51 P DT483A ABA P

Brazil Latin America Cnc6000 P 160

DT483A AC4 DT483A ABM X4 40 W

United States Gd 51

The Netherlands

DJ311S ABH

Maintenance and Service Guide

1­3

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 Belgium Denmark Europe France Germany Greece Iceland Italy Cnc6000 Belgium Denmark Europe France Germany Greece Iceland Italy P 160 P 160 X4 40 W Gj 51 P DJ256A ABH DJ256A ABN DJ256A AB9 DJ256A ABE DJ256A AK8 DJ256A UUZ DJ256A ABU DJ256A UUG DJ256A ABY DJ256A ABB DJ256A ABF DJ256A ABD DJ256A AB7 DJ256A A2M DJ256A ABZ X4 40 W The Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom Gj 51 2 DJ257A ABH DJ257A ABN DJ257A AB9 DJ257A ABE DJ257A AK8 DJ257A UUZ DJ257A ABU

DJ257A UUG DJ257A ABY DJ257A ABB DJ257A ABF DJ257A ABD DJ257A AB7 DJ257A A2M DJ257A ABZ

The Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom

1­4

Maintenance and Service Guide

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 Asia Pacific Australia P 160 X4 40 W Gn 51 P DP894A AB1 DP894A ABM DP894A ABH DP894A ABN DP894A AB2 DP894A UUF DP894A ABG and DS860P ABG DP894A UUG DP894A AC4 DP894A AKB DP894A ABY DP894A ABB DP894A ABF DP894A ABC and DH914U ABC DP894A ABD DP894A AB7 DP894A AB5 DP894A AKC DP894A A2M DP894A ACJ DP894A ABT DP894A ABZ DP894A ABJ DP894A ACF Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States

Belgium Brazil Czech Republic Denmark Europe International France French Canada

Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan - English

DP894A AKD DP894A AB9 DP894A ACB DP894A ABV DP894A AKN DP894A ABE DP894A AK8 DP894A UUZ DP894A AB0 DP894A AKL DP894A AB8 DP894A ABU DP894A ABA, DH915U ABA, and DH916U ABA

Maintenance and Service Guide

1­5

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 Asia Pacific Australia P 160 X4 40 W Gn 51 2 DP895A AB1 DP895A ABM DP895A ABH DP895A ABN DP895A AB2 DP895A UUF DP895A ABG and DS859P ABG DP895A UUG DP895A AC4 DP895A AKB DP895A ABY DP895A ABB DP895A ABF DP895A ABC DP895A ABD DP895A AB7 DP895A AB5 DP895A AKC DP895A A2M DP895A ACJ DP895A ABT DP895A ABZ DP895A ABJ DP895A ACF X4 40 W Korea Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States Gn 25 P

Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan - English Cnc6000 Hong Kong Cnc6000 Germany Cnc6000 Korea Cnc6000 Asia Pacific Cnc6000 Taiwan P 150 P 150 P 150 P 160 P 160

DP895A AKD DP895A AB9 DP895A ACB DP895A ABV DP895A AKN DP895A ABE DP895A AK8 DP895A UUZ DP895A AB0 DP895A AKL DP895A AB8 DP895A ABU DP895A ABA

DS808P AB5 X4 40 D Gd 51 P

DJ330S ABD X4 60 W Gb 25 P

DT644P AB1 X4 60 W Gn 51 P

DS805P UUF X4 60 D Gb 25 P

DT812P AB0

1­6

Maintenance and Service Guide

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 Hong Kong Cnc6000 Germany Cnc6000 P 150 P 150 P 150 X4 40 W Gn 25 P DS807P AB5 X4 30 W Gg 10 H

DJ324S ABD X4 30 D Gm 25 P DQ881A ABA P DT641P ACF P

Europe International Cnc6000 Japan Cnc6000 Australia Cnc6000 Australia Cnc6000 Asia Pacific Korea Cnc6000 P 140 P 140 P 140 P 140 P 140

DQ881A ABB X4 40 W

United States Gm 25

DT641P ABJ X4 40 W

Japan/English Gp 25

DS802P ABG X4 40 W Gp 25 2

DS801P ABG X4 40 W Gb Taiwan Gn 25 H 25 P DT811P AB0

DT636P UUF DT643P AB1 X4 40 W

People's Republic of China Cnc6000 P 140

DS796P AB2 X4 40 D Gb 76 P

United States

DT611C ABA and DT610C ABA 140 X4 40 D Gb Taiwan Gn 25 H 25 P DT809P AB0

Cnc6000

P

People's Republic of China Cnc6000 P 140

DS795P AB2 X4 40 D

People's Republic of China

DS794P AB2

Maintenance and Service Guide

1­7

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 P 140 X4 40 D Mn 51 P United States Cnc6000 Asia Pacific Cnc6000 P 140 P 140 DT868A ABA X4 40 C Gn 51 P

DS652C UUF X4 30 Y Gn 25 P

United States Cnc6000 P 140

DS825C ABA X4 30 W Gi 25 P DJ333A ABN DJ333A AKD DJ333A AB9 DJ333A ABE DJ333A AK8 DJ333A UUF DJ333A ABU

Belgium Denmark France Germany Greece Iceland Italy The Netherlands Cnc6000 Europe Cnc6000 P 140 P 140

DJ333A UUG DJ333A ABY DJ333A ABF DJ333A ABG DJ333A AB7 DJ333A A2M DJ333A ABZ DJ333A ABH X4 30 W

Norway Poland Portugal Spain Sweden Switzerland United Kingdom Gg 25 P

DJ323S ABB X4 30 D Gb 25 P DT810P AB0 DH930U ABA 2 DT642P ACF

Asia Pacific Australia French Canada Cnc6000 Australia Japan P 140

DT640P UUF DS800P ABG DH930U ABC X4 30 D

Taiwan United States Gb 25

DS799P ABG DT642P ABJ

Japan/English

1­8

Maintenance and Service Guide

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 P 140 X4 30 D Gp 25 P DJ254A ABH and DT412C ABH DJ254A ABN DT412C AB2 Asia Pacific Belgium Czech Republic Denmark Europe France DT412C UUF DJ254A UUG DJ254A AKB DJ254A ABY DJ254A ABB DJ254A ABF and DT412C ABF DT412C ABC DJ254A ABD, DT412C ABD, and DJ326S ABD DJ254A AB7 DJ254A AKC DJ254A A2M DT412C ABT DJ254A ABZ DT412C ABJ DT412C ACF DT412C AB1 140 X4 30 D The Netherlands

French Canada Germany

Norway People's Republic of China Poland Portugal Russia Slovenia Spain Sweden

Greece Hungary Iceland Israel Italy Japan Japan/English Korea Cnc6000 P

Switzerland Taiwan Turkey United Kingdom

United States Gp 25 2

DJ254A AKD DJ254A AB9 DJ254A ACB DJ254A AKN DJ254A ABE DJ254A AK8 and DT412C AK8 DJ254A UUZ DT412C AB0 DJ254A AB8 DJ254A ABU and DT412C ABU DT412C ABA

Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Italy The Netherlands

DJ255A UUG DJ255A AKB DJ255A ABY DJ255A ABB DJ255A ABF DJ255A ABD DJ255A AB7 DJ255A AKC DJ255A A2M DJ255A ABZ DJ255A ABH

Norway Poland Portugal Russia Slovenia Spain Sweden Switzerland Turkey United Kingdom

DJ255A ABN DJ255A AKD DJ255A AB9 DJ255A ACB DJ255A AKN DJ255A ABE DJ255A AK8 DJ255A UUZ DJ255A AB8 DJ255A ABU

Maintenance and Service Guide

1­9

Product Description

Table 1-2 HP Compaq nc6000 Models (Continued)
Cnc6000 P 140 X4 30 D Gn 25 P DH913U ABA and DS847C ABA 2 Australia French Canada Hong Kong Cnc6000 Australia P 140 DS798P ABG DH913U ABC DS806P AB5 X4 30 D United States

Gn

25

DS797P ABG

1.2 Features


Mobile Intel Pentium 4 1.8-GHz Processor-M, with 2.0-MB L2 cache, varying by notebook model. Mobile Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors, all with 1.0-MB L2 cache, varying by notebook model. 14.1-inch SXGA+ (1400 × 1050) or XGA (1024 × 768) TFT displays with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of video memory, varying by notebook model 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft® Windows® 2000 or Windows XP Pro, varying by notebook model Full-size Windows 98 keyboard with integrated numeric keypad Dual pointing devices (TouchPad and pointing stick) Integrated Secure Digital (SD) Memory Card flash media slot Support for MultiBay device





1­10

Maintenance and Service Guide

Product Description



Integrated 10/100/1000BASE-T Ethernet local area network (LAN) NIC with RJ-45 connector Integrated wireless support for Bluetooth® LAN and Mini PCI 802.11a/b/g LAN devices Support for two Type II or one Type III PC Card slots with support for both 32-bit (CardBus) and 16-bit PC Cards External 65-watt AC adapter with power cord 8- or 6-cell Li-Ion battery pack Stereo speakers Support for the following devices in the MultiBay:


24X Max CD-ROM drive 24X Max DVD/CD-RW combo drive 8X Max DVD-ROM drive DVD+RW/R and CD-RW combo drive 8-cell Prismatic battery pack SD Memory Card Infrared One Type III PC Card slot Two Type II PC Card slots RJ-11 (modem) RJ-45 network interface card (NIC) Universal Serial Bus (USB) v. 2.0 S-Video Parallel External monitor DC power Docking Microphone Stereo speaker/headphone



Connectors for:


Maintenance and Service Guide

1­11

Product Description

1.3 Clearing a Password
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.18, "RTC Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.

1.4 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:


Standby Hibernation Customization of settings by the user Hotkeys for setting level of performance Lid switch Standby/resume Power/Standby button Advanced Configuration and Power Management (ACPM) compliance

1­12

Maintenance and Service Guide

Product Description

1.5 External Components
The external components on the front and left side of the notebook are shown below and described in Table 1-3.

Front and Left-Side Components

Maintenance and Service Guide

1­13

Product Description

Table 1-3 Front and Left-Side Components
Item
1

Component
Audio line-out jack

Function
Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio. Connects an optional monaural microphone. Holds the primary hard drive. Holds a MultiBay device. Provides wireless communication between the notebook and an optional IrDA-compliant device. On: Mutes the system volume. A light comes on when the button is pushed in and the sound is muted. Increase and decrease system volume. Press the volume up button to increase sound. Press the volume down button to decrease sound. Produce stereo sound. Opens the notebook.

2 3 4 5

Microphone jack Hard drive bay MultiBay device slot Infrared port

6

Mute button

7

Volume control buttons

8 9

Stereo speakers (2) Display release latch

1­14

Maintenance and Service Guide

Product Description

The notebook rear panel and right-side components are shown below and described in Table 1-4.

Rear Panel and Right Side Components

Table 1-4 Rear Panel and Right-Side Components
Item
1 2 3 4 5

Component
Battery slot PC Card eject buttons PC Card slots (2) Secure Digital (SD) Memory Card slot RJ-11 telephone jack

Function
Holds the primary battery. Release PC Card devices from the PC Card slots. Support optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Cards. Accepts SD Cards and MultiMediaCards. Connects a modem cable.

Maintenance and Service Guide

1­15

Product Description

Table 1-4 Rear Panel and Right-Side Components (Continued)
Item
6

Component
Vents (3)

Function
Allow airflow to cool internal components.

Ä

To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.

7 8

Bluetooth compartment Security cable slot

Holds a Bluetooth wireless device. Attaches an optional security cable to the notebook.



The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

9

AC power connector

Connects an AC adapter or an optional Automobile Power Adapter/Charger, or Aircraft Power Adapter. Connects an optional serial device. Connects an optional parallel device, such as an external diskette drive bay or a printer. Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an optional external monitor or overhead projector. Connects a network cable. Connect USB 1.1- and 2.0-compliant devices to the notebook, using a standard USB cable.

10 11

Serial connector Parallel connector

12

S-Video connector

13 14 15

External monitor connector RJ-45 network jack USB connectors (2)

1­16

Maintenance and Service Guide

Product Description

The notebook keyboard components are shown below and described in Table 1-5.

Keyboard Components

Maintenance and Service Guide

1­17

Product Description

Table 1-5 Keyboard Components
Item
1

Component
fn key

Function
Executes frequently used system functions when pressed in combination with another key. Enables caps lock and turns on the caps lock light. Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys. Enables numeric lock and the internal keypad. Standard numeric keypad. Move the cursor around the screen. Displays a shortcut menu for items beneath the pointer. Display the Windows Start menu.

2 3

caps lock key f1 through f12 function keys

4 5 6 7 8

num lock key Embedded numeric keypad Cursor control keys Applications key Windows logo key

1­18

Maintenance and Service Guide

Product Description

The notebook top components are shown below and described in Table 1-6.

Top Components

Table 1-6 Top Components
Item
1 2 3

Component
Num lock light Caps lock light Scroll lock light

Function
On: Num lock is on or the embedded numeric keypad is enabled. On: Caps lock is on. On: Scroll lock is on.

Maintenance and Service Guide

1­19

Product Description

Table 1-6 Top Components (Continued)
Item
4

Component
Display lid switch*

Function If the notebook is closed while on, turns
off the display.

If the notebook is opened while on,
turns on the display. 5 Power button* When the notebook is:

Off, press and release to turn on the
notebook.

In Standby, press and release to exit
Standby.

In Hibernation, press and release to exit
Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook. 6 7 QuickLock button Wireless On/Off button Disables the keyboard and pointing device and clears the display. Enables and disables the integrated wireless device(s) on the notebook.



When using the Wireless On/Off button to enable integrated WLAN or Bluetooth, first ensure that WLAN or Bluetooth has been enabled in the software and that the wireless on/off light is on before attempting to make a connection.

*This table describes default settings. For information about changing the functions of the display lid switch and power button and about using Standby and Hibernation, refer to the "Power" chapter in the Software Guide on the Documentation Library CD.

1­20

Maintenance and Service Guide

Product Description

Top Components (Continued)

Maintenance and Service Guide

1­21

Product Description

Table 1-6 Top Components (Continued)
Item
8 9 10 11 12 13 14 15

Component
Presentation Mode button Pointing stick Left and right pointing stick buttons TouchPad Left and right TouchPad buttons MultiBay light Hard drive light Battery light

Function
Alternates between presentation modes. Moves the pointer and selects or activates items on the screen. Function like the left and right mouse buttons on an external mouse. Moves the pointer and selects or activates items on the screen. Function like the left and right buttons on an external mouse. On: A device in the MultiBay is being accessed. On: Hard drive in the hard drive bay is being accessed. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. On: Power is turned on. Blinking: Notebook is in Standby. The power/Standby light also blinks when a battery pack that is the only available power source reaches a critical low-battery condition. The light goes off when the system enters Hibernation or shuts down. On: An integrated wireless device has been enabled.

16

Power/Standby light

17

Wireless on/off light

1­22

Maintenance and Service Guide

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-7.

Bottom Components

Table 1-7 Bottom Components
Item
1 2

Component
Battery bay Battery release latch

Function
Holds the primary battery pack. Releases a battery pack from the battery bay.

Maintenance and Service Guide

1­23

Product Description

Table 1-7 Bottom Components (Continued)
Item
3

Component
Mini PCI compartment

Function
Holds an optional wireless LAN or ISDN device.



The FCC does not allow unauthorized Mini PCI devices to be used in the notebook. Installing an unauthorized Mini PCI device can prevent the notebook from operating properly and might result in a warning message. To resume proper notebook operation, remove the unauthorized device. Contact the HP Customer Care Center if a warning message about the Mini PCI device displays in error.

4

Intake vent

Allows airflow to cool internal components.

Ä

To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.

5 6 7 8 9

Docking connector Hard drive bay Hard drive security screw MultiBay release latch MultiBay

Connects the notebook to an optional HP Port Replicator. Holds the internal hard drive. Secures the hard drive. Releases the MultiBay device. Holds the MultiBay device.

1­24

Maintenance and Service Guide

Product Description

1.6 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:


Memory expansion board Mini PCI communications device Hard drive Display Keyboard and TouchPad Audio Mobile Intel Pentium 4 Processor-M Fan PC Card

Ä

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on all sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to come on automatically when high temperature conditions exist. These conditions can be caused by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. Exhaust air is displaced through the ventilation grill located on the notebook rear panel.

Maintenance and Service Guide

1­25

2
Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities
The notebook features two system management utilities:


Computer Setup--A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft Windows.

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Troubleshooting



Diagnostics for Windows--A system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:


Display system information. Test system components. Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home.

to configure device connected to a USB It is not necessarynotebook or toaan optional HP Port Replicator. connector on the

Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.


To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the notebook:


Select File > Save Changes and Exit and press enter. Select File > Ignore Changes and Exit and press enter.

-or

4. When you are prompted to confirm your action, press F10.

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Troubleshooting

Selecting from the File Menu
Table 2-1 File Menu
Select
System Information

To Do This View identification information about the
notebook, a Port Replicator, and any battery packs in the system.

View specification information about the
processor, memory and cache size, and system ROM. Save to Floppy Restore from Floppy Restore Defaults Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. Identification information is retained. Cancel changes entered during the current session, then exit and restart the notebook. Save changes entered during the current session, then exit and restart the notebook.

Ignore Changes and Exit Save Changes and Exit

Maintenance and Service Guide

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Troubleshooting

Selecting from the Security Menu
Table 2-2 Security Menu
Select
Setup Password

To Do This
Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password.

Power-on Password DriveLock Passwords


Password Options (Password options can be selected only when a power-on password has been set.)

DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable:

QuickLock QuickLock on Standby QuickBlank


Device Security

To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.

Enable/disable:

Ports or diskette drives* Diskette write* CD-ROM or diskette startup


System IDs

Settings for a DVD-ROM can be entered in the CD-ROM field.

Enter identification numbers for the notebook, a Port Replicator, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.

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Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select
Language Boot Options

To Do This
Change the Computer Setup language. Enable/disable:

QuickBoot, which starts the notebook more
quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

MultiBoot, which sets a startup sequence that
can include most bootable devices and media in the system. Device Options

Enable/disable the embedded numeric
keypad at startup.

Enable/disable multiple standard pointing
devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

Enable/disable USB legacy support for a
USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

Set an optional external monitor or overhead
projector connected to a video card in a Port Replicator as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a Port Replicator.)

Maintenance and Service Guide

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Troubleshooting

Table 2-3 Advanced Menu (Continued)
Select
Device Options (continued)

To Do This Change the parallel port mode from
Enhanced Parallel Port (EPP, the default setting) to standard, bi-directional EPP, or Enhanced Capabilities Port (ECP).

Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*

Enable/disable all settings in the Intel
SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

Specify how the notebook recognizes
multiple identical Port Replicators that are identically equipped. Select Disable to recognize the Port Replicators as a single Port Replicator; select Enable to recognize the Port Replicators individually, by serial number.

Enable/disable the reporting of the processor
serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

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Troubleshooting

2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If other components are tested, the results might be inconclusive.

Obtaining, Saving, or Printing Configuration Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select Categories, then select a category from the drop-down list.


To save the information, select File > Save As. To print the information, select File > Print.

3. To close Diagnostics for Windows, select File > Exit.

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Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:


Quick Test--Runs a quick, general test on each device in a selected category. Complete Test--Performs maximum testing on each device in a selected category. Custom Test--Performs maximum testing on a selected device.


To run all tests for your selected device, select the Check All button. To run only the tests you select, select the Uncheck All button, then select the check box for each test you want to run.

5. Select a test mode:


Interactive Mode--Provides maximum control over the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices. Unattended Mode--Does not display prompts. If errors are found, they are displayed when testing is complete.



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Troubleshooting

6. Select the Begin Testing button. 7. Select a tab to view a test report:


Status tab--Summarizes the tests run, passed, and failed during the current testing session. Log tab--Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tab--Lists all errors found in the notebook, along with the corresponding error codes. Log tab--Select the Save button. Error tab--Select the Save button. Log tab--Select File > Save As, then print the file from your folder.



8. Select a tab to save the report:


9. Select a tab to print the report:

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Troubleshooting

2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview Flowchart
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20

Description
Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning Port Replicator No operating system (OS) loading No OS loading from hard drive, part 1 No OS loading from hard drive, part 2 No OS loading from hard drive, part 3 No OS loading from diskette drive No OS loading from CD- or DVD-ROM drive No audio, part 1 No audio, part 2 Nonfunctioning device Nonfunctioning keyboard Nonfunctioning pointing device No network or modem connection

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Troubleshooting

Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.

N
Is there power? Go to Flowchart 2.2, No Power.

Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?

N
Go to Flowchart 2.17, Nonfunctioning Device.

Y N
Is there video? (no boot) Go to Flowchart 2.6, No Video.

Y N
Keyboard/ pointing device working? Go to Flowchart 2.18, Nonfunctioning Keyboard or Flowchart 2.19, Nonfunctioning Pointing Device.

Y N
Is the OS loading? Go to Flowchart 2.9, No OS Loading.

Y

N
Connecting to network or modem? Go to Flowchart 2.20, No Network or Modem.

Y N
Is there sound? Go to Flowchart 2.15, No Audio.

Y

Y

End

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Troubleshooting

Flowchart 2.2--No Power, Part 1
No power (power LED is off).

Remove from Port Replicator (if applicable).

N
Power up on battery power? *Reset power. Power up on battery power?

N
Go to Flowchart 2.3, No Power, Part 2.

Y N
Power up on AC power? *Reset power.

Y N
Power up on AC power? Go to Flowchart 2.4, No Power, Part 3.

Y Y
Power up in Port Replicator? Done

Y

N
1. Reseat the power cables in the Port Replicator and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.

*NOTES: 1. On some models, there is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

Y
Done Power up in Port Replicator?

N
Go to Flowchart 2.8, Nonfunctioning Port Replicator.

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Troubleshooting

Flowchart 2.3--No Power, Part 2
Continued from Flowchart 2.2, No Power, Part 1.

Visually check for debris in battery socket and clean if necessary.

Y
Power on? Done

N
Check battery by recharging it, moving it to another notebook, or replacing it.

N
Power on? Replace power supply (if applicable).

Y N
Done Power on? Go to Flowchart 2.4, No Power, Part 3.

Y

Done

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.4--No Power, Part 3
Continued from Flowchart 2.3, No Power, Part 2.

Plug directly into AC outlet.

Y
Power LED on? Done

N
Reseat AC adapter in notebook and at power source.

Y
Power on? Done

N N
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to Flowchart 2.5, No Power, Part 4. Replace external AC adapter.

Y

N
Power on?

Y Y
Done Power on? Done

N

2­14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5--No Power, Part 4
Continued from Flowchart 2.4, No Power, Part 3.

Open notebook.

Y
Loose or damaged parts?

N
Close notebook and retest.

Reseat loose components and boards and replace damaged items.

N
Power on? Replace the following items (if applicable) in the order given. Check notebook operation after each of the following two replacement steps: 1. Internal DC-DC converter, processor, and system board* 2. Internal AC adapter *NOTE: Replace these items as a set to prevent shorting out among components.

Y

Done

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.6--No Video, Part 1
No video. Port Replicator Stand-alone or Port Replicator? Stand-alone Internal or external display*? External Adjust brightness. Adjust brightness. Internal Go to Flowchart 2.7, No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination.

Y
Video OK? Done

N

A
Y

Press lid switch to ensure operation.

Y
Done Video OK? Done

Video OK?

N
Check for bent pins on cable.

N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board

N
Video OK? Try another display. Internal and external video OK?

N
Replace system board.

Y
Done

Y
Done

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.7--No Video, Part 2
Continued from Flowchart 2.6, No Video, Part 1.

Remove notebook from Port Replicator, if connected.

Adjust display brightness.

Check brightness of external monitor.

N
Video OK? Go to "A" in Flowchart 2.6, No Video, Part 1. Video OK?

Y
Done

Y
Verify that notebook is properly seated in Port Replicator, and check for bent pins on cable and for secure monitor connection.

N
Try another external monitor.

Y
Video OK? Done Internal and external video OK?

Y
Done

N

N
Go to Flowchart 2.8, Nonfunctioning Port Replicator.

Adjust external monitor display.

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Troubleshooting

Flowchart 2.8--Nonfunctioning Port Replicator (if applicable)
Nonfunctioning Port Replicator.

Reseat power cord in Port Replicator and power outlet.

Check voltage setting on Port Replicator.

Reinstall notebook into Port Replicator.

Reseat monitor cable connector at Port Replicator.

Y
Port Replicator operating? Done

Y
Port Replicator operating? Done

N
Replace the following Port Replicator components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Port Replicator motor mechanism

N
Remove notebook, reseat all internal parts, and replace any damaged items in Port Replicator.

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Troubleshooting

Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*

Reseat power cord in Port Replicator and power outlet.

No OS loading from hard drive, go to Flowchart 2.10, No OS Loading, Hard Drive, Part 1.

No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading, Diskette Drive.

No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14, No OS Loading, CD- or DVD-ROM Drive.

No OS loading from network, go to Flowchart 2.20, No Network/Modem Connection.

*NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins.

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Troubleshooting

Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.

Y
Nonsystem disk message?

N
Reseat external hard drive.

Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.

Y
OS loading? Done

N N
Boot from CD?

N
Boot from diskette?

Y
Check the Setup utility for correct booting order.

Y N
Change boot priority through the Setup utility and reboot.

Go to Flowchart 2.13, No OS Loading from Diskette Drive.

Boot from hard drive?

Y
Done Boot from hard drive?

N
Go to Flowchart 2.17, Nonfunctioning Device.

Y
2­20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1.

Reseat hard drive.

N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.

Y
Hard drive accessible? Done

Y N
Remove diskette and reboot.

Run FDISK.

Y
Boot from hard drive? Done Hard drive partitioned?

N
Create partition, then format hard drive to bootable C:\ prompt.

N N
Boot from diskette drive? Go to Flowchart 2.13, No OS Loading from Diskette Drive.

Y N
Hard drive formatted?

Y N
Hard drive accessible?

Y

Y
Notebook booted? Done

Format hard drive and bring to a bootable C:\ prompt.

Y
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.

N
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.

Load OS using System Restore CD (if applicable).

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Troubleshooting

Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2.

N
System files on hard drive? Install OS and reboot.

Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?

Y
Done

N
Run SCANDISK and check for bad sectors.

N Y
Diagnostics on diskette? Replace hard drive.

N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.

Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.

Y
Done

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Maintenance and Service Guide

Troubleshooting

Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done

N

Y
Nonsystem disk message? Bootable diskette in drive?

N
Install bootable diskette and reboot notebook.

N N
Boot from another device? Go to Flowchart 2.17, Nonfunctioning Device.

Y
Check diskette for system files. Try different diskette.

Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?

Y
1. Replace diskette drive. 2. Replace system board.

N Y

Y Y
Is diskette drive boot order correct? Clear CMOS. Refer to Section 1.2, "Clearing a Password," for instructions. Go to Flowchart 2.17, Nonfunctioning Device. OS loading?

Done

N

N

Change boot priority using the Setup utility.

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Troubleshooting

Flowchart 2.14--No OS Loading, CD-ROM or DVD-ROM Drive
No OS loading from CD- or DVD-ROM Drive.

Y
Disc in drive? Bootable disc in drive?

N

N
Install bootable disc.

Y

Install bootable disc and reboot notebook.

Try another bootable disc.

Y
Boots from CD or DVD? Done

N Y
Reseat drive. Boots from CD or DVD? Done

N N
Booting from another device? Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.2, "Clearing a Password," for instructions.

Y Y
Booting order correct?

N
Correct boot order using the Setup utility.

Go to Flowchart 2.17, Nonfunctioning Device.

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Troubleshooting

Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done

N

Y
Notebook in Port Replicator (if applicable)? Undock Internal audio?

N
Go to Flowchart 2.16, No Audio, Part 2.

N
Go to Flowchart 2.16, No Audio, Part 2.

Y
Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change. 1. Port Replicator audio cable 2. Audio cable 3. Speaker 4. Port Replicator audio board 5. Backplane board 6. I/O board

Y
Go to Flowchart 2.17, Nonfunctioning Device. Audio? Done

N

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.16--No Audio, Part 2
Continued from Flowchart 2.15, No Audio, Part 1.

N
Audio driver in OS configured? Reload audio drivers.

Y N
Correct drivers for application? Load drivers and set configuration in OS.

Y
Connect to external speaker.

N
Audio?

Y

Replace audio board and speaker connections in notebook (if applicable).

Y
Audio? Done

N

1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.

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Troubleshooting

Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.

Reseat device.

Unplug the nonfunctioning device from the notebook, and inspect cables and plugs for bent or broken pins or other damage.

Y
Clear CMOS. Any physical device detected? Fix or replace broken item.

N
Reattach device. Close notebook, plug in power, and reboot. Replace hard drive. Go to Flowchart 2.9, No OS Loading.

N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?

N

Y
Replace diskette drive.

Y

Done

Done

Maintenance and Service Guide

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Troubleshooting

Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.

Connect notebook to good external keyboard.

N
External device works? Replace system board.

Y
Reseat internal keyboard connector (if applicable).

N
OK? Replace internal keyboard or cable.

Y Y
Done OK? Done

N
Replace system board.

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Troubleshooting

Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.

Connect notebook to good external pointing device.

N
External device works? Replace system board.

Y
Reseat internal pointing device connector (if applicable).

N
OK? Replace internal pointing device or cable.

Y Y
Done OK? Done

N
Replace system board.

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Troubleshooting

Flowchart 2.20--No Network/Modem Connection
No network or modem connection.

N
Network or modem jack active? Replace jack or have jack activated.

Y Y
Digital line? Connect to nondigital line.

N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?

Y
Done

Y
Disconnect all power from the notebook and open.

N
Replace NIC/modem (if applicable).

Y
Reseat NIC/modem (if applicable). OK? Done

N
Replace system board.

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3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide

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Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components

3­2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components
Item
1

Description
Display assemblies 14.1-inch, TFT, SXGA+ 14.1-inch, TFT, XGA Miscellaneous Plastics Kit (includes the following components)

Spare Part Number

344397-001 344396-001 344411-001

2a 2b 2c 2d 2e 2f 2g

Left and right display hinge covers RTC battery Keyboard plate Memory shield Bluetooth cover Battery bezel Mini PCI compartment cover not illustrated: Notebook feet (4) PC Card slot space savers (2) Switch cover Keyboards (include pointing stick) Brazil Czech Republic Denmark European France French Canada Germany Hungary Iceland India International Israel Italy Japan 344391-201 344391-221 344391-081 344391-A41 344391-051 344391-121 344391-041 344391-211 344391-DD1 344391-D61 344391-B31 344391-BB1 344391-061 344391-291 Korea Latin America Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 344391-AD1 344391-161 344391-091 344391-131 344391-251 344391-171 344391-BA1 344391-071 344391-101 344391-111 344391-AB1 344391-281 344391-141 344391-031 344391-001 344400-001

3 4

Maintenance and Service Guide

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Illustrated Parts Catalog

Notebook Major Components

3­4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
5 6 7 8

Description
Top cover (includes TouchPad) Fan assembly Heat sink Hard drives 80-GB (5400-rpm) 60-GB (5400-rpm) 40-GB (5400-rpm) 30-GB (4200-rpm)

Spare Part Number
344398-001 345065-001 344410-001

344407-001 344406-001 344405-001 344404-001 344409-001 346883-001

9 10 11

Modem board (includes cable) Bottom board Memory expansion boards, 333-MHz 1024-MB DDR 512-MB DDR 256-MB DDR

336579-001 336578-001 336577-001

12

Processors Mobile Intel Pentium 4 Processor-M, 1.8-GHz Mobile Intel Pentium 4 Processor-M, 1.7-GHz Mobile Intel Pentium 4 Processor-M, 1.6-GHz Mobile Intel Pentium 4 Processor-M, 1.5-GHz Mobile Intel Pentium 4 Processor-M, 1.4-GHz 345857-001 340165-001 319777-001 347253-001 319775-001

Maintenance and Service Guide

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Illustrated Parts Catalog

Notebook Major Components

3­6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item
13

Description
MultiBay devices 24X Max CD-ROM drive 24X Max DVD/CD-RW combo drive 4X Max DVD+RW/R and CD-RW combo drive Diskette drive MultiBay battery pack

Spare Part Number

100044-001 346789-001 344256-001 241995-001 267747-001

14

System boards Includes 64-MB discrete video memory Includes 32-MB discrete video memory 346885-001 344401-001 346884-001 333605-001

15 16 17

LED board (includes cable) Bluetooth wireless communications board Battery packs Primary battery pack, Li-Ion, 6-cell, 3.6-Ah, 48-Wh Optional high-capacity battery pack, Li-Ion, 8-cell, 4.4-Ah, 63-Wh

338669-001 344408-001 344399-001

18 19

Base enclosure (includes speakers) Mini PCI communications boards 802.11a/b/g LAN board 802.11b/g LAN board 802.11b W500 modem board (for use in Japan) Wireless local area network (LAN) cards 802.11b (MOW) 802.11b (ROW)

325525-001 325526-001 339742-291

345641-001 345640-001

Maintenance and Service Guide

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Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit Components

Miscellaneous Plastics Kit Components

Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 344411-001
Item
1 2 3 4 5 6 7 8 9

Description
Left and right display hinge covers RTC battery Mini PCI compartment cover Bluetooth cover Battery bezel Memory shield Keyboard plate Notebook feet (4) PC Card slot space savers (2)

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Maintenance and Service Guide

Illustrated Parts Catalog

3.4 Mass Storage Devices

Table 3-3 Mass Storage Devices Spare Part Number Information
Item
1

Description
Hard drives (include hard drive bezel and frame) 80-GB (5400-rpm) 60-GB (5400-rpm) 40-GB (5400-rpm) 60-GB (4200-rpm)

Spare Part Number

344407-001 344406-001 344405-001 344404-001

2

MultiBay devices 24X Max CD-ROM drive 24X Max DVD/CD-RW combo drive 4X Max DVD+RW/R and CD-RW combo drive Diskette drive MultiBay battery pack 100044-001 346789-001 344256-001 241995-001 267747-001

Maintenance and Service Guide

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Illustrated Parts Catalog

3.5 Miscellaneous
Table 3-4 Miscellaneous (not illustrated) Spare Part Information
Description
3-wire power cords Australia Brazil Denmark Europe/ Middle East/ Africa Israel 65-watt AC adapter 246959-011 246959-201 246959-081 246959-021 246959-BB1 239704-001 Italy Japan Korea Switzerland United Kingdom United States 246959-061 246959-291 246959-AD1 246959-AG1 246959-031 246959-001

Spare Part Number

3­10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-4 Miscellaneous (not illustrated) Spare Part Information
Description
Carrying cases Leather, top load, Samsung Leather, top load, SG Nylon, top load, Samsung Nylon, top load, SG Nylon, entry level Port Replicators Advanced Port Replicator Simple Port Replicator Security card Screw Kit (includes the following screws; refer to Appendix C, "Screw Listing," for more information on screw specifications and usage.) 339096-001 339097-001 345856-001 344412-001 325817-001 325817-002 325815-001 325815-002 325814-001

Spare Part Number



Phillips PM3.0×4.0 screw Phillips PM3.0×3.5 screw Phillips PM2.5×11.0 screw Phillips PM2.5×9.0 screw Phillips PM2.5×7.0 screw Phillips PM2.5×3.5 screw Phillips PM2.0×5.0 screw Phillips PM2.0×3.0 screw



Phillips PM1.5×3.0 screw Torx T8M2.5×5.5 screw Torx T8M2.5×5.0 screw Torx T8M2.5×3.5 flat-head screw

Torx T5M3.0×4.0 screw Hex M2.5×9.0 screw Hex M2.0×10.0 alignment pin
164999-001

USB mouse, carbon

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4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures:


Magnetic screwdriver Phillips P0 screwdriver 5.0-mm socket for system board standoffs Flat-bladed screwdriver Tool kit (includes connector removal tool, loopback plugs, and case utility tool)

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4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. the As you remove each subassembly from the notebook, place work subassembly (and all accompanying screws) away from the area to prevent damage.

Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

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CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

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4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:


Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, a CD-ROM drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care."







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4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment:


To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing them from their containers. Always be properly grounded when touching a sensitive component or assembly.

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Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions
Use the following grounding precautions at workstations:


Cover the workstation with approved static-shielding material (refer to Table 4-2). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When using fixtures that must directly contact dissipative surfaces, use only fixtures made of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.



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4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.


When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.



Other grounding equipment recommended for use in preventing electrostatic damage includes:

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Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one-megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes
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Metal tote boxes Electrostatic voltage levels and protective materials

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels
Relative Humidity

Event
Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

10%
35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V

40%
15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V

55%
7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V



A product can be degraded by as little as 700 volts.

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Static-Shielding Materials
Material
Antistatic plastic Carbon-loaded plastic Metallized laminate

Use
Bags Floor mats Floor mats

Voltage Protection Level
1,500 V 7,500 V 5,000 V

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5
Removal and Replacement Procedures
This chapter provides removal and replacement procedures. There are 56 screws and standoffs, in 14 different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing," for detailed information on screw sizes, locations, and usage.

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Removal and Replacement Procedures

5.1 Serial Number
Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be referenced when removing notebook components. Disassembly Sequence Chart
Section
5.3

Description
Preparing the notebook for disassembly Battery pack Hard drive

# of Screws Removed

0 2 to remove, 6 to disassemble 0

5.4

Notebook feet

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Disassembly Sequence Chart (Continued)
Section
5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 5.21

Description
Mini PCI communications board MultiBay device Bluetooth wireless communications board Keyboard Modem board Memory expansion board Switch cover Keyboard plate Fan assembly Heat sink Processor Display assembly Top cover RTC battery LED board Bottom board System board

# of Screws Removed
1 0 3 2 2 0 2 0 5 4 0 4 16 0 0 2 5 screws, 2 standoffs

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5.3 Preparing the Notebook for Disassembly
Before you begin any removal or installation procedures: 1. Save your work, exit all applications, and shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the noteboo