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Maintenance and Service Guide
HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000
Document Part Number: 333954-002
January 2004
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
© Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000 Second Edition January 2004 First Edition September 2003 Document Part Number: 333954-002
Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 116 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 116 External Components . . . . . . . . . . . . . . . . . . . . . . . 117 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 129
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 21 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 22 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 23 Selecting from the Security Menu . . . . . . . . . . . . . . 24 Selecting from the Advanced Menu . . . . . . . . . . . . . 25 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 27 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 28 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 210
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Contents
3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 31 Notebook Major Components . . . . . . . . . . . . . . . . . . 32 Miscellaneous Plastics Kit Components . . . . . . . . . . 38 Miscellaneous Cable Kit Components . . . . . . . . . . . 39 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 310 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 41 42 42 42 43 44 44 45 46
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 52 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 54 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510 5.5 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 511 5.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514 5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515 5.9 Memory Expansion Board . . . . . . . . . . . . . . . . . . . 519 5.10 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520 5.11 Mini PCI Communications Board. . . . . . . . . . . . . 522 5.12 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524 5.13 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526 5.14 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . 527
iv Maintenance and Service Guide
Contents
5.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22
RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .
529 530 531 534 537 538 540 542
6 Specifications A Connector Pin Assignments B Power Cord Requirements
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B2
C Screw Listing Index
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1
Product Description
The HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 offer advanced modularity, an Intel® Pentium® M processor with 64-bit architecture, an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory, and extensive multimedia support.
HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000
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Product Description
1.1 Models
Notebook model information is shown in Tables 1-1 through 1-3. Configuration code LY2Z applies to all models of the HP Compaq Business Notebook nc8000. Configuration code MDBZ applies to all models of the HP Compaq Mobile Workstation nw8000. Table 1-1 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Model Naming Conventions
Key Cnc 1 Key 1 2 3 4 P 2 320 3 Y7 4 80 5 Y 6 Gg 7 10 8 H 9 XXXXXX-XXX 10
Description Brand/Series designator Processor type Processor speed Display type/ size/resolution Hard drive size Optical drive designator C = HP Compaq
Options nc = nc8000 nw = nw8000
P = Intel Pentium M 170 = 1.70 GHz 160 = 1.60 GHz U = UXGA S = SXGA+ X = XGA 80 = 80 GB 60 = 60 GB D = DVD-ROM Y = DVD+RW/R and CD-RW Combo Drive 150 = 1.50 GHz 140 = 1.40 GHz 5 = 15.X-inch
5 6
40 = 40 GB W = DVD/CD-RW Combo Drive
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Maintenance and Service Guide
Product Description
Table 1-1 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Model Naming Conventions (Continued)
7 Integrated communication/ wireless device G = Combination modem + GB NIC N = None b = 802.11b d = 802.11a/b/g g = 802.11a/b + Bluetooth® i = 802.11b + Bluetooth j = 802.11g + Bluetooth k = 802.11a/b + Bluetooth m = 802.11a/b/g + Bluetooth p = Bluetooth 51 = 512-MB 25 = 256-MB
8 9 10
RAM Operating system SKU#
10 = 1.0-GB
P = Microsoft® Windows® XP Professional 2 = Microsoft Windows 2000
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Product Description
Table 1-2 HP Compaq Business Notebook nc8000 Models
These HP Compaq Business Notebook nc8000 models feature the following: Dual point (pointing stick and TouchPad) pointing device
128-MB discrete video memory 8-cell, lithium ion (Li-Ion) battery pack 3-year warranty on parts and labor
Cnc8000 Asia Pacific Belgium Denmark France Germany Greece Italy Cnc8000 Germany Italy Japan P 160 P 170 U5 60 Y Gm 51 P DQ617A ABJ DQ617A ABH DQ617A ABN DQ617A AB9 DQ617A AK8 DQ617A ABU DQ617A ABA DQ617A UUF DQ617A UUG DQ617A ABY DQ617A ABF DQ617A ABD DQ617A AB7 DQ617A ABZ S5 40 D Japan The Netherlands Norway Portugal Sweden/Finland United Kingdom United States Gm 51 P DQ618A ABU DQ618A ABA
DQ618A ABD DQ618A ABZ DQ618A ABJ
United Kingdom United States
14
Maintenance and Service Guide
Product Description
Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued)
These HP Compaq Business Notebook nc8000 models feature the following: Dual point (pointing stick and TouchPad) pointing device 64-MB discrete video memory 8-cell, Li-Ion battery pack 3-year warranty on parts and labor P 170 X5 60 W Gm 51 P DH918U ABA 2 DJ242A ABH DJ242A ABN DJ242A AB9 DJ242A ABE DJ242A AK8 DJ242A UUZ DJ242A ABU
Cnc8000
French Canada Cnc8000 Belgium Denmark Europe France Germany Greece Iceland Italy P 160
DH918U ABC S5 40 W
United States Gj 51
DJ242A UUG DJ242A ABY DJ242A ABB DJ242A ABF DJ242A ABD DJ242A AB7 DJ242A A2M DJ242A ABZ
The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom
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Product Description
Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued)
Cnc8000 P 160 S5 40 D Gn 51 P DN889A ABM DN889A ABH DN889A ABN DN889A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan English Korea DN889A UUF DN889A ABG DN889A UUG DN889A AC4 DN889A AKB DN889A ABY DN889A ABB DN889A ABF DN889A ABC DN889A ABD DN889A AB7 DN889A AB5 DN889A AKC DN889A A2M DN889A ACJ DN889A ABT DN889A ABZ DN889A ABJ DN889A ACF DN889A AB1 Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States
DN889A AKD DN889A AB9 DN889A ACB DN889A ABV DN889A AKN DN889A ABE DN889A AK8 DN889A UUZ DN889A AB0 DN889A AKL DN889A AB8 DN889A ABU DN889A ABA
16
Maintenance and Service Guide
Product Description
Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued)
Cnc8000 P 160 S5 40 D Gn 51 2 DN890A ABM DN890A ABH DN890A ABN DN890A AB2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan English Korea Cnc8000 Belgium Denmark Europe France Germany Greece Iceland Italy P 160 DN890A UUF DN890A ABG DN890A UUG DN890A AC4 DN890A AKB DN890A ABY DN890A ABB DN890A ABF DN890A ABC DN890A ABD DN890A AB7 DN890A AB5 DN890A AKC DN890A A2M DN890A ACJ DN890A ABT DN890A ABZ DN890A ABJ DN890A ACF DN890A AB1 S5 40 W Latin America The Netherlands Norway People's Republic of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States Gj 51 P DJ241A ABH DJ241A ABN DJ241A AB9 DJ241A ABE DJ241A AK8 DJ241A UUZ DJ241A ABU
DN890A AKD DN890A AB9 DN890A ACB DN890A ABV DN890A AKN DN890A ABE DN890A AK8 DN890A UUZ DN890A AB0 DN890A AKL DN890A AB8 DN890A ABU DN890A ABA
DJ241A UUG DJ241A ABY DJ241A ABB DJ241A ABF DJ241A ABD DJ241A AB7 DJ241A A2M DJ241A ABZ
The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom
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Product Description
Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued)
Cnc8000 Europe Cnc8000 RP 150 RP 150 U5 60 W Gj 51 P DU250S#ABB X5 40 D Gi 25 P
People's Republic of China Cnc8000 RP 150
DT818P#AB2 X5 40 D Gp 25 2 DJ244A#ABN DJ244A#AKD DJ244A#AB9 DJ244A#ACB DJ244A#ABV DJ244A#AKN DJ244A#ABE DJ244A#AK8 DJ244A#UUZ DJ244A#AB8 DJ244A#ABU
Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy The Netherlands Cnc8000 RP 150
DJ244A#UUG DJ244A#AKB DJ244A#ABY DJ244A#ABB DJ244A#ABF DJ244A#ABD DJ244A#AB7 DJ244A#AKC DJ244A#A2M DJ244A#ABT DJ244A#ABZ DJ244A#ABH X5 40 D
Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom Gp 25 P
Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy The Netherlands
DJ243A#UUG DJ243A#AKB DJ243A#ABY DJ243A#ABB DJ243A#ABF DJ243A#ABD DJ243A#AB7 DJ243A#AKC DJ243A#A2M DJ243A#ABT DJ243A#ABZ DJ243A#ABH
Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom
DJ243A#ABN DJ243A#AKD DJ243A#AB9 DJ243A#ACB DJ243A#ABV DJ243A#AKN DJ243A#ABE DJ243A#AK8 DJ243A#UUZ DJ243A#AB8 DJ243A#ABU
18
Maintenance and Service Guide
Product Description
Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued)
Cnc8000 RP 150 X5 40 W Gi 25 P People's Republic of China Cnc8000 Taiwan Cnc8000 RP 150 RP 150 DT819P#AB2 X5 60 W Gb 25 P
DT815P#AB0 Y5 40 D Gb 25 P
People's Republic of China Cnc8000 RP 150
DS814P#AB2 Y5 40 W Gi 51 P
People's Republic of China Cnc8000 RP 150
DT817P#AB2 Y5 60 W Gi 51 P DH936U#ABC
United States Cnc8000 Europe Cnc8000 Korea Cnc8000 Asia Pacific Belgium Denmark France Germany Greece Italy Japan Cnc8000 P 140 P 140 RP 150 RP 150
DH936U#ABA Y5 60 W
French Canada GN 51 H
DU256S#ABB Y5 60 W Gb 51 P
DT807P#AB1 X5 40 D Gi 25 P DQ616A ABH DQ616A ABN DQ616A AB9 DQ616A ABE DQ616A AK8 DQ616A UUZ DQ616A ABU DQ616A ABA
DQ616A UUF DQ616A UUG DQ616A ABY DQ616A ABF DQ616A ABD DQ616A AB7 DQ616A ABZ DQ616A ABJ X5 40 D
The Netherlands Norway Portugal Spain Sweden/Finland Switzerland United Kingdom United States Gn 25 P
French Canada
DH917U ABC
United States
DH917U ABA
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Product Description
Table 1-3 HP Compaq Mobile Workstation nw8000 Models
These HP Compaq Mobile Workstation nw8000 models feature the following: Dual point (pointing stick and TouchPad) pointing device
128-MB discrete video memory TPM security card 8-cell, Li-Ion battery pack 3-year warranty on parts and labor P 170 U5 60 Y Gd 10 P DU536P AB2
Cnw8000 Asia Pacific Australia Hong Kong Japan Korea Cnw8000 United States Cnw8000 Australia Cnw8000 Australia
DU536P UUF DU536P ABG DU536P AB5 DU536P ABJ DU536P AB1 P 170 U5 60 W
People's Republic of China Taiwan Gk 10 P
DU536P AB0
DQ857A ABA P 160 X5 60 W Gp 51 P
DS864P ABG P 160 X5 60 W Gp 51 2
DS865P ABG
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Maintenance and Service Guide
Product Description
Table 1-3 HP Compaq Mobile Workstation nw8000 Models (Continued)
These HP Compaq Mobile Workstation nw8000 models feature the following: Dual point (pointing stick and TouchPad) pointing device 128-MB discrete video memory 8-cell, Li-Ion battery pack 3-year warranty on parts and labor P 170 U5 60 Y Gd 10 P DU535P AB2
Cnw8000 Australia Hong Kong Japan Korea Cnw8000
DU535P ABG DU535P AB5 DU535P ABJ DU535P AB1 P 170 U5 60 Y
People's Republic of China Taiwan Gn 51 P
DU535P AB0
Asia Pacific Australia Belgium Europe France French Canada Germany Italy Japan Korea Hong Kong Cnw8000 P 170
DN912A UUF DN912A ABG DN912A UUG DN912A ABB DN912A ABF DN912A ABC DN912A ABD DN912A ABZ DN912A ABJ DN912A AB1 DN912A AB5 U5 60 Y
Latin America People's Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom United States Gn 51 2
DN912A ABM DN912A AB2
DN912A ABE DN912A AK8 DN912A UUZ DN912A AB0 DN912A ABU DN912A ABA
Asia Pacific Australia Belgium Europe France French Canada Germany Italy Japan Korea Hong Kong
DN913A UUF DN913A ABG DN913A UUG DN913A ABB DN913A ABF DN913A ABC DN913A ABD DN913A ABZ DN913A ABJ DN913A AB1 DN913A AB5
Latin America People's Republic of China Spain Sweden/Finland Switzerland Taiwan United Kingdom United States
DN913A ABM DN913A AB2
DN913A ABE DN913A AK8 DN913A UUZ DN913A AB0 DN913A ABU DN913A ABA
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Product Description
Table 1-3 HP Compaq Mobile Workstation nw8000 Models (Continued)
Cnw8000 Asia Pacific Cnw8000 Asia Pacific Cnw8000 Japan Cnw8000 Japan Cnw8000 Europe France Germany Italy Cnw8000 Asia Pacific Cnw8000 P 160 P 170 P 170 P 170 P 170 P 170 P 170 U5 60 W Gm 51 P DU534P UUF U5 60 W Gd Japan Gd 10 2 10 P DU529P ABJ
DU535P UUF U5 60 W
DU530P ABJ U5 60 W Gd 51 P
DU531P ABJ S5 60 W Gk 51 P DQ556A ABJ DQ556A ABU DQ556A ABA
DQ556A ABB DQ556A ABF DQ556A ABD DQ556A ABZ X5 60 W
Japan United Kingdom United States Gm 51 P
DU532P UUF X5 60 W Gi 51 P
People's Republic of China Cnw8000 Asia Pacific Cnw8000 P 150 P 150
DT821P AB2 X5 60 W Gm 51 P
DU533P UUF X5 60 W Gi 51 P
People's Republic of China Cnw8000 P 170
DT820P AB2 U5 60 W Gm 10 P DH919U ABA
French Canada
DH919U ABC
United States
112
Maintenance and Service Guide
Product Description
Table 1-3 HP Compaq Mobile Workstation nw8000 Models (Continued)
Cnw8000 Belgium Europe France Germany Italy Cnw8000 P 160 P 170 U5 60 W Gg 51 P DJ294A ABE DJ294A AK8 DJ294A UUZ DJ294A ABU DJ294A UUG DJ294A ABB DJ294A ABF DJ294A ABD DJ294A ABZ S5 40 W Spain Sweden Switzerland United Kingdom Gn 51 P DH920U ABA
French Canada
DH920U ABC
United States
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Product Description
1.2 Features
Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors, all with 1024-KB L2 cache and 400-MHz processor side bus, varying by notebook model 15.1-inch UXGA (1600×1200), SXGA+ (1400×1050), or XGA (1024×768) TFT display with over 16.7 million colors, varying by notebook model ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of video memory, varying by notebook model 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB Microsoft® Windows® 2000 or Windows XP Professional, varying by notebook model Full-size Windows 98 keyboard with integrated numeric keypad Dual point (TouchPad and pointing stick) pointing device, with TouchPad on/off button and light Integrated Secure Digital (SD) Memory Card flash media slot Integrated 10/100/1000 BASE-T Ethernet local area network (LAN) NIC with RJ-45 connector Integrated wireless support for Bluetooth® LAN and Mini PCI 802.11a/b/g LAN devices Support for fixed optical drive and MultiBay device Support for two Type II/Type III PC Card slots with support for both 32-bit (CardBus) and 16-bit PC Cards
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Maintenance and Service Guide
Product Description
External 65-W AC adapter with power cord 8-cell Li-Ion battery pack HP PremierSound audio Support for the following optical drives:
24X Max DVD/CD-RW Combo Drive 24X Max DVD+RW/R and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max CD-ROM Drive SD Memory Card Infrared Two Type II PC Card slots RJ-11 (modem) RJ-45 (NIC) Two Universal Serial Bus (USB) 2.0 S-Video Parallel Serial External monitor DC power Docking IEEE 1394 digital Microphone Stereo speaker/headphone
Connectors:
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Product Description
1.3 Clearing a Password
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear the CMOS memory: 1. Prepare the notebook for disassembly (refer to Section "5.3 Preparing the Notebook for Disassembly" for more information). 2. Remove the real time clock (RTC) battery (refer to Section "5.15 RTC Battery"). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are cleared.
1.4 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance
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Product Description
1.5 External Components
The external components on the front and right side of the notebook are shown below and described in Table 1-4.
Front and Right-Side Components
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Product Description
Table 1-4 Front and Right-Side Components
Item
1 2 3 4
Component
Stereo speakers (2) Display release latch Mute button Volume control buttons
Function
Produce stereo sound. Opens the notebook. Mutes the system volume. The button lights up when volume is muted. Increase and decrease system volume. Press the volume up button (on right) to increase sound. Press the volume down button (on left) to decrease sound. Eject an optional PC Card or Smart Card (if a Smart Card Reader is installed) from the top or bottom PC Card slot. Connects optional powered stereo speakers, headphones, headset, or television audio. Connects an optional monaural microphone. Support optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Cards.
5
PC Card eject buttons
6
Audio line-out jack
7 8
Microphone jack PC Card slots
9 10 11 Secure Digital (SD) slot MultiBay Infrared port
In select notebooks, one PC Card slot can be replaced with a factory-installed Smart Card Reader.
Accepts SD Memory Card and MultiMediaCards. Supports an optional MultiBay device, such as a drive or battery pack. Provides wireless communication between the notebook and an optional IrDA-compliant device. Connects a modem cable.
12
RJ-11 jack
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Maintenance and Service Guide
Product Description
The external components on the rear and left side are shown below and described in Table 1-5.
Rear and Left-Side Components
Table 1-5 Rear and Left-Side Components
Item
1
Component
USB connectors (2)
Function
Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. The bottom connector is a self-powered USB connector. It can be used to connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable, and connect an optional External MultiBay to the notebook using the External MultiBay-powered USB cable. Connects a device that requires high bandwidth, such as a digital camera or other video or audio device.
2
1394 connector
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Product Description
Table 1-5 Rear and Left-Side Components (Continued)
Item
3
Component
Power connector
Function
Connects an AC adapter or an optional Automobile Power Adapter/Charger or Aircraft Power Adapter. Connects an optional serial device. Connects an optional parallel device, such as an external diskette drive or a printer. Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an optional external monitor or overhead projector. Connects a network cable. Enable airflow to cool internal components.
4 5 6
Serial connector Parallel connector S-Video out jack
7 8 9
External monitor connector RJ-45 jack Intake vents (2)
Ä
10 Security cable slot
To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow.
Attaches an optional security cable to the notebook.
11 12 Optical disk drive Battery bay
The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.
Reads and records CD and DVD media. Holds the primary battery pack. The battery pack ships outside the notebook.
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Product Description
The notebook keyboard components are shown below and described in Table 1-6.
Keyboard Components
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Product Description
Table 1-6 Keyboard Components
Item
1 2
Component
Windows logo key fn key
Function
Displays the Windows Start menu. Executes frequently used system functions when pressed in combination with a function key or the esc key. Enables capital alphabetic character lock. Execute indicated system functions when pressed in combination with the fn key. Enables numeric lock and the internal keypad. Can be used like the keys on an external numeric keypad. Move the cursor around the screen. Displays shortcut menu for items beneath the pointer.
3 4 5 6 7 8
caps lock key f1 through f12 function keys num lk key Internal keypad Cursor control keys Application key
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Product Description
The notebook top components are shown below and described in Table 1-7.
Top Components
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Product Description
Table 1-7 Top Components
Item
1
Component
Intake vents (2)
Function
Enable airflow to cool internal components.
Ä
2 Power button
To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow.
When the notebook is:
Off, press and release to turn on the
notebook.
In Standby, press and release to exit
Standby.
In Hibernation, press and release to exit
Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for five seconds to turn off the notebook. 3 4 5 6 7 Quick Launch buttons (3) Num lock light Caps lock light Scroll lock light Display lid switch Enable you to access common functions with a single keystroke. On: Num lock is on or the embedded numeric keypad is enabled. On: Caps lock is on. On: Scroll lock is on.
If the notebook is closed while on, turns
off the display.
If the notebook is opened while in
Standby, turns on the notebook (resumes from Standby). 8 9 Pointing stick Microphone Moves the pointer and selects or activates items on the screen. Allows for audio input.
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Product Description
Top Components (Continued)
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Product Description
Table 1-7 Top Components (Continued)
Item
10 11
Component
MultiBay light Drive light
Function
On: A drive in the MultiBay is being accessed. On: One of the following integrated drives is being accessed:
Hard drive Fixed optical drive
12 Battery light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. On: Power is turned on. Blinking: Notebook is in standby.
13
Power/Standby light
The power/standby light also blinks when a battery pack that is the only available power source reaches a critical low-battery condition. The light turns off when the system enters hibernation or shuts down.
14 15 16
Wireless on/off light Left and right TouchPad buttons TouchPad
On: An integrated wireless device has been enabled. Function like the left and right buttons on an external mouse. Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling and double-clicking. Function like the left and right buttons on an external mouse.
17
Left and right pointing stick buttons
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The external components on the bottom of the notebook are shown below and described in Table 1-8.
Bottom Components
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Product Description
Table 1-8 Bottom Components
Item
1
Component
MultiBay
Function
Supports an optional MultiBay device, such as a drive or battery pack. Allows removal of the MultiBay drive. Holds a Bluetooth device.
2 3
MultiBay release latch Bluetooth compartment
4 5 6 Docking connector Optical disk drive Serial number
Bluetooth is not available in all countries.
Connects the notebook to an optional port replicator. Reads and records CD and DVD media. Identifies the notebook. You need this number when calling customer support. Releases the primary battery pack from the battery bay. Holds the primary battery pack. Battery pack ships outside the notebook. Releases the cover on the hard drive bay. Holds the primary hard drive.
7 8
Battery pack release latch Battery bay
9 10
Hard drive cover latch Hard drive
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1.6 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:
Memory expansion board Mini PCI communications devices Hard drive Display Keyboard, TouchPad, and pointing stick Audio Intel Pentium M processor Fan PC Card MCD modem Bluetooth wireless LAN
Ä
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.
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2
Troubleshooting
Å
WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup and Diagnostics Utilities
The notebook features two system management utilities:
Computer Setup--A system information and customization utility that can be used even when your operating system is not working or does not load. This utility includes settings that are not available in Microsoft Windows.
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Troubleshooting
Diagnostics for Windows--A system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:
Display system information. Test system components. Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home.
to configure device connected to a USB It is not necessarynotebook or toaan optional HP Port Replicator. connector on the
Using Computer Setup
Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.
To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the notebook:
Select File > Save Changes and Exit and press enter. Select File > Ignore Changes and Exit and press enter.
-or
4. When you are prompted to confirm your action, press F10.
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Troubleshooting
Selecting from the File Menu
Table 2-1 File Menu
Select
System Information
To Do This View identification information about the
notebook, a Port Replicator, and any battery packs in the system.
View specification information about the
processor, memory and cache size, and system ROM. Save to Floppy Restore from Floppy Restore Defaults Save system configuration settings to a diskette. Restore system configuration settings from a diskette. Replace configuration settings in Computer Setup with factory default settings. Identification information is retained. Cancel changes entered during the current session, then exit and restart the notebook. Save changes entered during the current session, then exit and restart the notebook.
Ignore Changes and Exit Save Changes and Exit
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Troubleshooting
Selecting from the Security Menu
Table 2-2 Security Menu
Select
Setup Password
To Do This
Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock User or Master password.
Power-on Password DriveLock Passwords
Password Options (Password options can be selected only when a power-on password has been set.)
DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.
Enable/disable:
QuickLock QuickLock on Standby QuickBlank
Device Security
To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.
Enable/disable:
Ports or diskette drives* Diskette write* CD-ROM or diskette startup
System IDs
Settings for a DVD-ROM can be entered in the CD-ROM field.
Enter identification numbers for the notebook, a Port Replicator, and all battery packs in the system.
*Not applicable to SuperDisk LS-120 drives.
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Troubleshooting
Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select
Language Boot Options
To Do This
Change the Computer Setup language. Enable/disable:
QuickBoot, which starts the notebook more
quickly by eliminating some startup tests. If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.
MultiBoot, which sets a startup sequence that
can include most bootable devices and media in the system. Device Options
Enable/disable the embedded numeric
keypad at startup.
Enable/disable multiple standard pointing
devices at startup. To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.
Enable/disable USB legacy support for a
USB keyboard. When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.
Set an optional external monitor or overhead
projector connected to a video card in a Port Replicator as the primary device. When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a Port Replicator.
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Troubleshooting
Table 2-3 Advanced Menu (Continued)
Select
Device Options (continued)
To Do This Change the parallel port mode from
Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP).
Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
Enable/disable all settings in the Intel
SpeedStep window. When Disable is selected, the notebook runs in Battery Optimized mode.
Specify how the notebook recognizes
multiple identical Port Replicators that are identically equipped. Select Disable to recognize the Port Replicators as a single Port Replicator; select Enable to recognize the Port Replicators individually, by serial number.
Enable/disable the reporting of the processor
serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features.
*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.
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Troubleshooting
2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If HP components are tested, the results might be inconclusive.
Obtaining, Saving, or Printing Configuration Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select Categories, then select a category from the drop-down list.
To save the information, select File > Save As. To print the information, select File > Print.
3. To close Diagnostics for Windows, select File > Exit.
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Troubleshooting
Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type:
Quick Test--Runs a quick, general test on each device in a selected category. Complete Test--Performs maximum testing on each device in a selected category. Custom Test--Performs maximum testing on a selected device.
To run all tests for your selected device, select the Check All button. To run only the tests you select, select the Uncheck All button, then select the check box for each test you want to run.
5. Select a test mode:
Interactive Mode--Provides maximum control over the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices. Unattended Mode--Does not display prompts. If errors are found, they are displayed when testing is complete.
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Troubleshooting
6. Select the Begin Testing button. 7. Select a tab to view a test report:
Status tab--Summarizes the tests run, passed, and failed during the current testing session. Log tab--Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tab--Lists all errors found in the notebook, along with the corresponding error codes. Log tab--Select the Save button. Error tab--Select the Save button. Log tab--Select File > Save As, and then print the file from your folder.
8. Select a tab to save the report:
9. Select a tab to print the report:
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Troubleshooting
2.3 Troubleshooting Flowcharts
Table 2-4 Troubleshooting Flowcharts Overview Flowchart
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20
Description
Initial troubleshooting No power, part 1 No power, part 2 No power, part 3 No power, part 4 No video, part 1 No video, part 2 Nonfunctioning Port Replicator No operating system (OS) loading No OS loading from hard drive, part 1 No OS loading from hard drive, part 2 No OS loading from hard drive, part 3 No OS loading from diskette drive No OS loading from CD- or DVD-ROM drive No audio, part 1 No audio, part 2 Nonfunctioning device Nonfunctioning keyboard Nonfunctioning pointing device No network or modem connection
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Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.
N
Is there power? Go to Flowchart 2.2, No Power.
Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?
N
Go to Flowchart 2.17, Nonfunctioning Device.
Y N
Is there video? (no boot) Go to Flowchart 2.6, No Video.
Y N
Keyboard/ pointing device working? Go to Flowchart 2.18, Nonfunctioning Keyboard or Flowchart 2.19, Nonfunctioning Pointing Device.
Y N
Is the OS loading? Go to Flowchart 2.9, No OS Loading.
Y
N
Connecting to network or modem? Go to Flowchart 2.20, No Network or Modem.
Y N
Is there sound? Go to Flowchart 2.15, No Audio.
Y
Y
End
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Troubleshooting
Flowchart 2.2--No Power, Part 1
No power (power LED is off).
Remove from Port Replicator (if applicable).
N
Power up on battery power? *Reset power. Power up on battery power?
N
Go to Flowchart 2.3, No Power, Part 2.
Y N
Power up on AC power? *Reset power.
Y N
Power up on AC power? Go to Flowchart 2.4, No Power, Part 3.
Y Y
Power up in Port Replicator? Done
Y
N
1. Reseat the power cables in the Port Replicator and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.
*NOTES: 1. On some models, there is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.
Y
Done Power up in Port Replicator?
N
Go to Flowchart 2.8, Nonfunctioning Port Replicator.
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Flowchart 2.3--No Power, Part 2
Continued from Flowchart 2.2, No Power, Part 1.
Visually check for debris in battery socket and clean if necessary.
Y
Power on? Done
N
Check battery by recharging it, moving it to another notebook, or replacing it.
N
Power on? Replace power supply (if applicable).
Y N
Done Power on? Go to Flowchart 2.4, No Power, Part 3.
Y
Done
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Troubleshooting
Flowchart 2.4--No Power, Part 3
Continued from Flowchart 2.3, No Power, Part 2.
Plug directly into AC outlet.
Y
Power LED on? Done
N
Reseat AC adapter in notebook and at power source.
Y
Power on? Done
N N
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to Flowchart 2.5, No Power, Part 4. Replace external AC adapter.
Y
N
Power on?
Y Y
Done Power on? Done
N
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Flowchart 2.5--No Power, Part 4
Continued from Flowchart 2.4, No Power, Part 3.
Open notebook.
Y
Loose or damaged parts?
N
Close notebook and retest.
Reseat loose components and boards and replace damaged items.
N
Power on? Replace the following items (if applicable) in the order given. Check notebook operation after each of the following two replacement steps: 1. Internal DC to DC converter, processor, and system board* 2. Internal AC adapter *NOTE: Replace these items as a set to prevent shorting out among components.
Y
Done
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Troubleshooting
Flowchart 2.6--No Video, Part 1
No video. Port Replicator Stand-alone or Port Replicator? Stand-alone Internal or external display*? External Adjust brightness. Adjust brightness. Internal Go to Flowchart 2.7, No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination.
Y
Video OK? Done
N
A
Y
Press lid switch to ensure operation.
Y
Done Video OK? Done
Video OK?
N
Check for bent pins on cable.
N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board
N
Video OK? Try another display. Internal and external video OK?
N
Replace system board.
Y
Done
Y
Done
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Flowchart 2.7--No Video, Part 2
Continued from Flowchart 2.6, No Video, Part 1.
Remove notebook from Port Replicator, if connected.
Adjust display brightness.
Check brightness of external monitor.
N
Video OK? Go to "A" in Flowchart 2.6, No Video, Part 1. Video OK?
Y
Done
Y
Verify that notebook is properly seated in Port Replicator, and check for bent pins on cable and for secure monitor connection.
N
Try another external monitor.
Y
Video OK? Done Internal and external video OK?
Y
Done
N
N
Go to Flowchart 2.8, Nonfunctioning Port Replicator.
Adjust external monitor display.
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Troubleshooting
Flowchart 2.8--Nonfunctioning Port Replicator
Nonfunctioning Port Replicator.
Reseat power cord in Port Replicator and power outlet.
Check voltage setting on Port Replicator.
Reinstall notebook into Port Replicator.
Reseat monitor cable connector at Port Replicator.
Y
Port Replicator operating? Done
Y
Port Replicator operating? Done
N
Replace the following Port Replicator components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Port Replicator motor mechanism
N
Remove notebook, reseat all internal parts, and replace any damaged items in Port Replicator.
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Flowchart 2.9--No OS Loading
No OS loading.*
Reseat power cord in Port Replicator and power outlet.
No OS loading from hard drive, go to Flowchart 2.10, No OS Loading, Hard Drive
No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading, Diskette Drive.
No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14, No OS Loading, CD- or DVD-ROM Drive.
No OS loading from network, go to Flowchart 2.20, No Network/Modem Connection.
*NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins.
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Troubleshooting
Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.
Y
Nonsystem disk message?
N
Reseat external hard drive.
Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.
Y
OS loading? Done
N N
Boot from CD?
N
Boot from diskette?
Y
Check the Setup utility for correct booting order.
Y N
Change boot priority through the Setup utility and reboot.
Go to Flowchart 2.13, No OS Loading from Diskette Drive.
Boot from hard drive?
Y
Done Boot from hard drive?
N
Go to Flowchart 2.17, Nonfunctioning Device.
Y
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Troubleshooting
Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1.
Reseat hard drive.
N
CD or diskette in drive? 1. Replace hard drive. 2. Replace system board.
Y
Hard drive accessible? Done
Y N
Remove diskette and reboot.
Run FDISK.
Y
Boot from hard drive? Done Hard drive partitioned?
N
Create partition, then format hard drive to bootable C:\ prompt.
N N
Boot from diskette drive? Go to Flowchart 2.13, No OS Loading from Diskette Drive.
Y N
Hard drive formatted?
Y N
Hard drive accessible?
Y
Y
Notebook booted? Done
Format hard drive and bring to a bootable C:\ prompt.
Y
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.
N
Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3.
Load OS using System Restore CD (if applicable).
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Troubleshooting
Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2.
N
System files on hard drive? Install OS and reboot.
Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?
Y
Done
N
Run SCANDISK and check for bad sectors.
N Y
Diagnostics on diskette? Replace hard drive.
N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.
Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.
Y
Done
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Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done
N
Y
Nonsystem disk message? Bootable diskette in drive?
N
Install bootable diskette and reboot notebook.
N N
Boot from another device? Go to Flowchart 2.17, Nonfunctioning Device.
Y
Check diskette for system files. Try different diskette.
Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?
Y
1. Replace diskette drive. 2. Replace system board.
N Y
Y Y
Is diskette drive boot order correct? Clear CMOS. Refer to Section 1.2, "Clearing a Password," for instructions. Go to Flowchart 2.17, Nonfunctioning Device. OS loading?
Done
N
N
Change boot priority using the Setup utility.
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Troubleshooting
Flowchart 2.14--No OS Loading, CD- or DVD-ROM Drive
No OS loading from CD- or DVD-ROM Drive.
Y
Disc in drive? Bootable disc in drive?
N
N
Install bootable disc.
Y
Install bootable disc and reboot notebook.
Try another bootable disc.
Y
Boots from CD or DVD? Done
N Y
Reseat drive. Boots from CD or DVD? Done
N N
Booting from another device? Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.2, "Clearing a Password," for instructions.
Y Y
Booting order correct?
N
Correct boot order using the Setup utility.
Go to Flowchart 2.17, Nonfunctioning Device.
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Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done
N
Y
Notebook in Port Replicator (if applicable)? Undock Internal audio?
N
Go to Flowchart 2.16, No Audio, Part 2.
N
Go to Flowchart 2.16, No Audio, Part 2.
Y
Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change. 1. Port Replicator audio cable 2. Audio cable 3. Speaker 4. Port Replicator audio board 5. Backplane board 6. I/O board
Y
Go to Flowchart 2.17, Nonfunctioning Device. Audio? Done
N
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Troubleshooting
Flowchart 2.16--No Audio, Part 2
Continued from Flowchart 2.15, No Audio, Part 1.
N
Audio driver in OS configured? Reload audio drivers.
Y N
Correct drivers for application? Load drivers and set configuration in OS.
Y
Connect to external speaker.
N
Audio?
Y
Replace audio board and speaker connections in notebook (if applicable).
Y
Audio? Done
N
1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
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Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.
Reseat device.
Unplug the nonfunctioning device from the notebook, and inspect cables and plugs for bent or broken pins or other damage.
Y
Clear CMOS. Any physical device detected? Fix or replace broken item.
N
Reattach device. Close notebook, plug in power, and reboot. Replace hard drive. Go to Flowchart 2.9, No OS Loading.
N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?
N
Y
Replace diskette drive.
Y
Done
Done
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Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.
Connect notebook to good external keyboard.
N
External device works? Replace system board.
Y
Reseat internal keyboard connector (if applicable).
N
OK? Replace internal keyboard or cable.
Y Y
Done OK? Done
N
Replace system board.
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Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.
Connect notebook to good external pointing device.
N
External device works? Replace system board.
Y
Reseat internal pointing device connector (if applicable).
N
OK? Replace internal pointing device or cable.
Y Y
Done OK? Done
N
Replace system board.
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Troubleshooting
Flowchart 2.20--No Network/Modem Connection
No network or modem connection.
N
Network or modem jack active? Replace jack or have jack activated.
Y Y
Digital line? Connect to nondigital line.
N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?
Y
Done
Y
Disconnect all power from the notebook and open.
N
Replace NIC/modem (if applicable).
Y
Reseat NIC/modem (if applicable). OK? Done
N
Replace system board.
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3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Serial Number Location
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3.2 Notebook Major Components
Notebook Major Components
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Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components
Item
1
Description
Display assemblies 15.0-inch, UXGA+, TFT 15.0-inch, SXGA+, TFT 15.0-inch, XGA, TFT Miscellaneous Plastics Kit, includes:
Spare Part Number
345060-001 345059-001 345058-001 345066-001
2a 2b 2c 2d 2e 2f
Left and right display hinges RTC battery Mini PCI communications board shield Bluetooth cover Battery bezel Hard drive cover Not illustrated: Notebook feet (4) LED switch cover Keyboards (include pointing stick) Brazil Czech Republic Denmark Europe France French Canada Germany Hungary Iceland International Israel Italy Japan 341520-201 341520-221 341520-081 341520-A41 341520-051 341520-121 341520-041 341520-211 341520-DD1 341520-B31 341520-BB1 341520-061 341520-291 Korea Latin America Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 341520-AD1 341520-161 341520-091 341520-131 341520-251 341520-171 341520-BA1 341520-071 341520-B71 341520-BG1 341520-AB1 341520-281 341520-141 341520-031 341520-001 345061-001 345063-001
3 4
5
Top cover (includes TouchPad and speaker)
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Illustrated Parts Catalog
Notebook Major Components (Continued)
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Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item Description
Miscellaneous Cable Kit, includes: 6a 6b 7 8 9 10 Modem cable Bluetooth cable Modem board Fan assembly Heat sink (includes grease) Memory expansion boards, 333-MHz 1024-MB (1.0-GB) 512-MB 256-MB 11 Processors (include thermal grease) Intel Pentium M processor, 1.7 GHz Intel Pentium M processor, 1.6 GHz Intel Pentium M processor, 1.5 GHz Intel Pentium M processor, 1.4 GHz 12 System boards (include thermal grease) With 128 MB of video memory With 64 MB of video memory 13 14 Security card Mini PCI communications boards 802.11a/b/g LAN NIC 802.11b/g LAN NIC 802.11b W500 modem board (for use in Japan) 802.11b wireless LAN (MOW) 802.11b wireless LAN (ROW) 325525-001 325526-001 339742-291 345641-001 345640-001 349206-001 345064-001 345856-001 340165-001 319777-001 319776-001 319775-001 336579-001 336578-001 336577-001 325521-001 345065-001 345067-001
Spare Part Number
345056-001
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Illustrated Parts Catalog
Notebook Major Components (Continued)
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Table 3-1 Spare Parts: Notebook Major Components (Continued) Item
15
Description
Optical drives 24X Max DVD+RW/R and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive
Spare Part Number
349242-001 349241-001 349243-001 349240-001
16
MultiBay devices 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD+RW/R and CD-RW Combo Drive 4X Max Regular DVD+RW/R and CD-RW Combo Drive 241995-001 228746-001 251292-001 344256-001 345062-001 348277-001
17 18 19
Base enclosure (includes optical drive shield, hard drive shield, and four notebook feet) Bluetooth board (includes Bluetooth cable, item 6b) Hard drives (includes hard drive bezel and frame) 80-GB 60-GB 40-GB 60-GB 5400-rpm 5400-rpm 5400-rpm 7200-rpm (all models) (all models) (all models) (nw8000 only)
345632-001 345631-001 345630-001 345855-001 338669-001
20
Battery pack, 8-cell, 4.4 Wh, Li-Ion
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3.3 Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 345066-001
Item
1 2 3 4 5 6 7
Description
Left and right display hinges RTC battery Mini PCI communications board shield Bluetooth cover Battery bezel Hard drive cover Notebook feet (4)
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3.4 Miscellaneous Cable Kit Components
Miscellaneous Cable Kit Components
Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 340056-001
Item
1 2
Description
Bluetooth cable Modem cable
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3.5 Mass Storage Devices
Mass Storage Devices
Table 3-4 Mass Storage Devices Spare Part Number Information
Item
1
Description
Hard drives (includes hard drive bezel and frame) 80-GB 5400-rpm 60-GB 5400-rpm 40-GB 5400-rpm 60-GB 7200-rpm (all models) (all models) (all models) (nw8000 only)
Spare Part Number
345632-001 345631-001 345630-001 345855-001
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Table 3-4 Mass Storage Devices Spare Part Number Information (Continued)
Item
2
Description
Optical drives 24X Max DVD+RW/R and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive
Spare Part Number
349242-001 349241-001 349243-001 349240-001
3
MultiBay devices 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD/R+W and CD-RW Combo Drive 4X Max Regular DVD/R+W and CD-RW Combo Drive 241995-001 228746-001 251292-001 344256-001
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3.6 Miscellaneous
Table 3-5 Spare Parts: Miscellaneous (not illustrated)
Description
AC adapters 90-W, PFC 65-W Carrying cases Leather top load, Samsung Leather top load, SG Nylon top load, Samsung Nylon top load, SG Nylon entry level Port replicators Advanced Port Replicator Common Port Replicator Power cords Australia Brazil Denmark Europe/Middle East/Africa Israel 246959-011 246959-201 246959-081 246959-021 246959-BB1 Italy Japan Korea Switzerland United Kingdom United States 246959-061 246959-291 246959-AD1 246959-AG1 246959-031 246959-001 345057-001 339096-001 339097-001 325817-001 325817-002 325815-01 325815-002 325814-001 239705-001 239704-001
Spare Part Number
Screw Kit (includes the following screws; refer to Appendix C, "Screw Listing" for more information on screw specifications and usage.)
Torx T8M2.0×6.0 screw Torx T8M2.0×4.0 screw Torx T5M2.5×4.0 screw Torx T8M2.0×3.5 screw
Phillips PM3.0×3.5 screw Phillips PM1.5×4.0 screw Phillips PM1.5×3.0 screw M2.0×10.0 alignment pin
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4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.
4.1 Tools Required
You need the following tools to complete the removal and replacement procedures:
Magnetic screwdriver Phillips P0 screwdriver 5.0-mm socket for system board standoffs Flat-bladed screwdriver Tool kit (includes connector removal tool, loopback plugs, and case utility tool)
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4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. the As you remove each subassembly from the notebook, place work subassembly (and all accompanying screws) away from the area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and Connectors
Ä
CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
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4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:
Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care."
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Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing them from their containers. Always be properly grounded when touching a sensitive component or assembly.
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Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
Cover the workstation with approved static-shielding material (refer to Table 4-2). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When using fixtures that must directly contact dissipative surfaces, use only fixtures made of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.
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Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing electrostatic damage includes:
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Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one-megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service