DENON Service Bulletin DZ09-233 free download

File name Service Bulletin DZ09-233.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ09-233 Date: November 9, 2009 _____________________________________________________________ Model: DVD-A1UDCI Subject: The recovery method of the firmware via DPMS (D&M Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: 1) The synchronization of the image of the wallpaper is disturbed when pushing the SOURCE button without SD card. 2) After completed "firmware update", following symptom occurs. a. The following sentences appear and the network cannot be connected. "Network problem. Make sure that the connection and network setting are correct". b. The tray cannot be opened. While pressing open button, window display" open/close/loading" very fast. 3) DVD-A1UD can not play a BD-R which TV program was recorded on by a BD recorder (DMR-BW900: Panasonic). Then unit can display the title of the disc on TOP MENU, but can not play it after choose a title. 4) Unit does not turn on when push the POWER button twice after set the setting of "Power save mode" to "quick mode". 5) DVD-A1UDCI is incompatible with D-BOX motion control system. 6) The unit can not connect to Ethernet with proxy condition. 7) When play a disk (BD-R/RE) which is recorded by SHARP BD recorder BD- HDW20, only "katakana (ex. ...)" of a title recorded in BD-R/RE is not displayed. 8) The synchronization of the image of the wallpaper is disturbed when pushing the SOURCE button without SD card. Solution: The malfunctions occurred due to bugs in the firmware. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. COUNTERMEASURE via DPMS (D&M Product Management Server) Please do not use a Proxy for updating in the Network environment! If customer uses setting of Proxy, the unit doesn't update the firmware properly. Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their BD/DVD Player. Please update the firmware after you confirm this matter to the customer beforehand. Preparation for Recovery of the firmware 1) Turn the Power Supply of the unit off. ) Connect the Ethernet terminal of