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Basic Troubleshooting www.get-u-wice.com Basic Troubleshooting For Service Master On Digital Machines Ricoh Europe B.V. Technical Training Centre BasicTroubleshooting_SER_ppt_EN_v1.2.a List of Changes: (See: View > Notes Page) Date of change 25-July-2005 09-Mar-2006 Version History 1.0.a 1.1.a Description Initial version (no changes) Slide 1: Added Digital machines Slide 51: Added arrows for feed direction Slide 58: Wording Copies replaced by Originals Slide 59: Added SMC data sheet for Jams Added slides for paper jams (chapter 6) 13-Mar-2006 1.2.a Ricoh Europe B.V. Technical Training Centre 1 www.get-u-wice.com Basic Troubleshooting Objectives After this training you should: Be able to read schematics Know how to use SP modes for troubleshooting Understand process control Be able to identify and locate problems Be able to find documentation for troubleshooting This course is designed in the following manner: There will be an overview at the beginning. To go back to this overview slide you can always click on the home button. There will be several references to the Service Manual chapters or other documents like Operating Instructions. This is shown in the notes as: The example explains that more information can be found in the Copy Reference Operating Instructions chapter 2 copying subchapter slip sheets. Ricoh Europe B.V. Technical Training Centre 2 www.get-u-wice.com Basic Troubleshooting Requirements Service Manual Point to Point Diagram Multimeter MFP Ricoh Europe B.V. Technical Training Centre 3 www.get-u-wice.com Basic Troubleshooting Training material This presentation Ricoh Europe B.V. Technical Training Centre 4 www.get-u-wice.com Basic Troubleshooting Pre-requisites and Exam Basic Digital Imaging for Service Master WICE Multiple choice exam Ricoh Europe B.V. Technical Training Centre 5 www.get-u-wice.com Basic Troubleshooting Module overview 1. Introduction 2. Troubleshooting Tools 3. Electrical Components 4. Process Control 5. Image Quality Problems 6. Paper Path 7. Scanning 8. SP modes 9. Tips Ricoh Europe B.V. Technical Training Centre 6 www.get-u-wice.com Basic Troubleshooting 1. Introduction Troubleshooting is part art, part science. No check list can ever be expected to cover ALL problems you may encounter in the field. Always try to eliminate the problem. Good knowledge of the principles in your machine helps you the eliminate the problem. You need to eliminate possible causes. Initially make a list of possible causes. As the list of possible causes shrinks, the probable fault becomes more obvious. Separate the machine in modules (like scanner, transfer, fusing, finisher, controller, etc.) Be sure to look through the troubleshooting section of the machine's service manual, as well as any technical bulletin that may have been released. 1. Introduction When troubleshooting difficult problems, you need to make sure you organize your approach. Use your knowledge of the machine to track down