File name 5990-4402EN Keysight System Uptime Support Product Guide c20140815 .pdf
System Uptime Support
02 | Keysight | System Uptime Support Product Guide - Data Sheet
Keysight Technologies, Inc. offers a wide range of valuable support products to help
ensure that customers get the most out of their in-circuit test, automotive functional
test and imaging inspection equipment investment. Keysight uses different support
codes, called Support Product Numbers (SPN) for each level of support offered.
This data sheet serves to help customers better understand each support code.
The most frequently used codes are listed with a brief description of each support
service deliverable. For customers who wish to have the complete terms and
conditions of each support service in their quotations, please contact your local
Keysight sales and support representative.
03 | Keysight | System Uptime Support Product Guide - Data Sheet
The table below provides an overview using the SPN on the available support services that Keysight offers for in-circuit test (ICT),
automated optical inspection (AOI), automated x-ray inspection (AXI) and automotive functional test systems.
Table 1. Overview of available support services and their corresponding SPNs.
Type of services ICT - New ICT - Retired AOI AXI Automotive
R-9BC-6x1 R-9BC-501 R-9KW-501 R-9FC-611 R-9MC-501
R-9BC-6x2 R-9BC-502 R-9KW-502 R-9FC-612 R-9MC-504
R-9BC-6x3 R-9BC-503 R-9FC-613 R-9MW-501
R-9BC-6x4 R-9BC-504 R-9FC-614 R-9MW-502
R-9BW-6x1 R-9BW-501 R-9FW-611 R-9MW-503
R-9BW-6x2 R-9BW-502 R-9FW-612 R-9MW-504
Hardware support R-9BW-6x3 R-9BW-503 R-9FC-601
R-9BW-6x4 R-9BW-504 R-9FC-602