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K Service Source AppleVision 1710AV/1710 Display AppleVision 1710AV Display AppleVision 1710 Display K Service Source Hot Issues AppleVision 1710AV/1710 Display Hot Issues Overview - 1 Overview This chapter is designed to highlight unique or high- priority product issues that you should be aware of before servicing this display. This chapter alerts you to important issues and provides links to other areas in the manual where more complete information can be found. This chapter is not intended to replace other parts of this manual; it merely provides a pointer to pertinent information in those chapters. The date the Hot Issue was published is indicated in parentheses after the title. Hot Issues AppleVision 1710 Enhanced Customer Support Program (ECSP) AppleVision 1710 Enhanced Customer Support Program (ECSP) Has Expired (2/99) The Enhanced Customer Support Program (ECSP) that addressed a number of isolated quality issues with AppleVision 1710 and 1710AV Displays expired on December 31, 1998. . Hot Issues AppleVision 1710/1710AV Repair Program Extended (8/98) - AppleVision 1710/1710AV Repair Program Extended (8/98) Overview Apple is extending the AppleVision 1710 and 1710AV Display Repair Program. Under this program, which now runs from August 1, 1998 through December 31, 1998, customers with AppleVision 1710 and 1710AV Displays that exhibit no video and/or no power symptoms may be eligible to receive repairs at no charge. Any other failures should be handled as out-of-warranty repairs unless an AppleCare Extended Service Agreement or the Apple Limited Product Warranty covers the display. Hot Issues AppleVision 1710/1710AV Repair Program Extended (8/98) - Product Identification All AppleVision 1710 and 1710AV Displays that exhibit the no video and/or no power symptom and have serial numbers from SG522xxxxxx up to and including SG628xxxxxx are eligible for this program. Repair Strategy Refer to the latest update of the AppleVision 1710/1710AV Repair Program program notice on Service Source Online for complete details. Hot Issues Revised Troubleshooting Chapter Features CRT/Video Board Pro- Revised Troubleshooting Chapter Features CRT/Video Board Procedures