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b Maintenance and Service Guide Compaq Tablet PC TC1000 Document Part Number: 268627-001 November 2002 This guide is a troubleshooting reference used for maintaining and servicing the tablet PC. It provides comprehensive information on identifying tablet PC features, components, and spare parts, troubleshooting tablet PC problems, and performing tablet PC disassembly procedures. © 2002 Compaq Information Technologies Group, L.P. Compaq and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided "as is" without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide First Edition November 2002 Document Part Number: 268627-001 Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­3 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­8 1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1­10 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1­11 1.5 Tablet PC External Components . . . . . . . . . . . . . . . 1­12 1.6 Keyboard Components. . . . . . . . . . . . . . . . . . . . . . . 1­24 1.7 Docking Station Components . . . . . . . . . . . . . . . . . 1­30 1.8 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­34 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2­1 Selecting Computer Setup or Compaq Diagnostics . 2­1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information. . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2­10 Maintenance and Service Guide iii 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3­1 3.2 Tablet PC System Major Components. . . . . . . . . . . . 3­2 3.3 Miscellaneous Cable Kit Components . . . . . . . . . . . . 3­6 3.4 Miscellaneous Plastics/Hardware Kit Components . . 3­7 3.5 Keyboard . . . . . . . . . . . . . . . . . . . . . . .