DENON Service Bulletin OST-F1514 free download

File name Service Bulletin OST-F1514.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : OST-F1514 Date: June 15, 2009 _____________________________________________________________ Model: AVR-4310CI Subject: Correction of the Firmware via DPMS (Denon Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: 1) Some customers that have purchased the AVR-4310CI get an indication of an available firmware update. When they try to do the update, the update fails. 2) The message corresponding to an unpaid account of Napster is not displayed. 3) When connected to Napster streaming service, we can log in and browse content without issue. Once song/track or Napster radio stream is selected, it takes over 10 minutes for song to start playing. 4) Media Server or Internet Radio is memorized in the preset memory. Even if the button of "1 ~ 8" is pushed, the one memorized in the preset is not called. 5) After setting "PC Language", "Character" and "Friendly" Name, the unit might freeze it. 6) The noise occurs from the speaker when HDMI is not connected, and the HDMI AUDIO OUT setting inputs "DTS96/24" signal to "COAX" in the state of TV. 7) In the setting of "Front Height" or "Dolby PLIIz", when Audio is set at the same time by "Dolby True HD 192kHz" or "DTS-HD 192kHz", the audio signal doesn't output. 8) When "Vertical Stretch" is turned on, the improvement cannot be correctly scaled to 1080p/24Hz. Solution: We corrected the firmware so that no malfunction occurs. MODIFICATION: Please explain the following method of "Initialize" to any customers with defective units. The defective units will be recovered the firmware by itself. After initializing the units, please update the firmware via DPMS. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 1) Turn off the "Power switch" of unit. 2) Open the door on the front panel. 3) While holding the "" and "" buttons (SYSTEM CONTROL) down simultaneously, turn the "Power switch" on. 4) The FL Display indicates all digits at interval a second. 5) Turn off the "Power switch" of the unit. 6) Please update the firmware of the unit via DPMS. Caution: It is nece